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  • Guest Experience Manager
    Guest Experience Manager
    hace 2 días
    $80000–$90000 anual
    Jornada completa
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Competitive bonus plan Paid Vacation time • Medical, dental, and vision insurance to keep you healthy and thriving, • Flexible Spending Account, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals --- because we believe in enjoying what we serve, • Pet Insurance - because, • Growth opportunities at every level --- we invest in developing leaders from within Employee Assistance, Pay on Demand, Pet Insurance, Identity Theft Protection, and much more! At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. The Guest Experience Manager is responsible for leading and evolving NAYA's end-to-end guest experience strategy across all channels --- including digital, in-store, and post-visit engagement. This role goes beyond response management to build scalable systems, insights, and processes that elevate guest satisfaction, loyalty, and brand perception. You will serve as the voice of the guest at a strategic level --- translating feedback into actionable insights, partnering cross-functionally to drive improvements, and ensuring consistency in how NAYA shows up for every guest. This is a highly visible role requiring a balance of empathy, operational awareness, analytical thinking, and leadership. How You'll Impact • Build and lead a best-in-class guest experience function that scales with NAYA's growth, • Increase guest satisfaction, retention, and brand loyalty through thoughtful engagement and recovery strategies, • Influence operational, digital, and marketing decisions through actionable guest insights, • Establish consistent, high-quality standards for guest communication across all platforms What You'll Do Guest Experience Strategy Leadership • Own and evolve NAYA's guest experience vision, standards, and communication approach, • Develop scalable processes for managing guest feedback across all channels, • Define success metrics (CSAT, response time, resolution rates, sentiment trends) and drive performance against them, • Lead initiatives that proactively enhance the guest journey, not just react to issues Guest Communication Recovery • Oversee all guest communications across email, surveys, social media, and third-party platforms, • Ensure responses are timely, empathetic, brand-aligned, and solutions-driven, • Design and implement elevated recovery strategies that turn negative experiences into loyalty-building moments, • Guide tone, voice, and messaging consistency across channels Insights Continuous Improvement • Analyze guest feedback to identify trends, root causes, and opportunities, • Translate insights into clear, actionable recommendations for Operations, Marketing, and Technology teams, • Partner cross-functionally to implement changes that improve both in-store and digital experiences, • Create reporting dashboards and regular insights summaries for leadership Cross-Functional Collaboration • Act as the central liaison between guest experience and internal teams, • Escalate and track critical issues, ensuring accountability and resolution, • Collaborate on product, menu, and operational changes based on guest feedback Systems, Tools Process Optimization • Own and optimize CRM and reputation management tools (e.g., Tattle, SOCI, Olo Engage, Yext, Salesforce, etc.), • Improve workflows, automation, and documentation practices, • Ensure all guest interactions are properly tracked, categorized, and leveraged for insights Operational Brand Alignment • Maintain deep knowledge of NAYA's menu, operations, and evolving systems, • Ensure all guest-facing communication reflects current offerings and brand standards, • Identify gaps between intended and actual guest experience What you Bring • 3+ years of experience in guest experience, customer experience, or hospitality operations (multi-unit or high-growth environment preferred), • Proven ability to move from execution to strategy --- building systems, not just managing tasks, • Exceptional communication skills (written and verbal), with a strong sense of tone and brand voice, • Experience with CRM, guest feedback, and reputation management platforms, • Strong analytical mindset with the ability to turn data into action, • High attention to detail and organizational discipline, • Experience collaborating cross-functionally and influencing without direct authority A mindset that is: • Guest-obsessed: Sees every interaction as an opportunity to build trust and loyalty, • Strategic thinker: Looks beyond individual issues to identify patterns and long-term solutions, • Empathetic communicator: Balances care with clarity in every interaction, • Operator at heart: Understands the realities of restaurant environments and designs practical solutions, • Curious and growth-driven: Continuously looks for ways to improve systems, tools, and outcomes Ownership mentality: Takes full accountability for the guest experience end-to-end

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  • Patient Care Associate- Float Pool
    Patient Care Associate- Float Pool
    hace 4 días
    $51.35 anual
    Jornada completa
    Manhattan, New York

    NYC Health + Hospitals/Bellevue is America’s oldest public hospital, established in 1736. Affiliated with the NYU School of Medicine, the 844-bed hospital is a major referral center for highly complex cases, with its 6,000 employees including highly skilled, interdisciplinary clinical staff. It sees more than 110,000 emergency room visits and 700,000 outpatient visits annually. Bellevue is an academic medical institution of international renown. We have served as an incubator for major innovations in public health, medical science, and medical education. Bellevue is a Level I Trauma Center delivering around-the-clock care in adult, pediatric, psychiatric and pediatric psychiatric emergencies as well as in the nationally-designated categories of cardiology, neurology, toxicology, and neonatology. In addition to providing comprehensive inpatient and outpatient state-of-the-art care Bellevue is a city-wide medical specialty referral source. Bellevue’s clinical centers of excellence include: Emergency Medicine and Trauma Care; Cardiovascular Services; Designated Regional Perinatal Center and Neonatal Intensive Care Unit (ICU); Comprehensive Children’s Psychiatric Emergency Program; and Cancer Services. At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons. Tour 1: 11:00 PM - 7:30 AM Tour 2: 7:00 AM - 3:30 PM Tour 3: 3:00 PM - 11:30 PM Rotating weekends. Under direct supervision of a licensed Nurse or other professional medical staff in a health care setting, performs a variety of clerical and health-related essential duties and responsibilities associated with patient care; performs related work. 1. Checks vital signs, weighs, and measures patients, obtains specimens and records findings on patient’s chart., 3. Prepares collected specimens for pick-up by labeling and preparing required form(s)., 4. Performs vision and hearing testing and simple urinalysis., 5. Administers emergency first aid, including basic life support procedures., 6. Performs simple first aid such as dressing changes, bandaging and cleansing of wounds, irrigation and cleansing of ears., 8. Prepares examination room including cleaning and disinfecting of instruments and equipment., 9. Informs patients on proper preparation for various medical testing., 10. Interviews patient to obtain routine personal and medical information and appropriate health history., 11. Maintains, completes, processes and files patients’ charts, appropriate forms and documents., 12. Reports observations of patient to clinical staff caring for patient to ensure professional assessment., 13. Answers routine inquiries of patients in person or via telephone and makes appropriate referrals., 15. Maintains inventory of the unit’s equipment stock and supplies., 16. Works effectively as a team member in the delivery of care and assists in the orientation of new employees., 17. Directs and escorts patients to other departments and/or health care settings, as needed., 18. Coordinates efforts of various clinic and health care setting departments in scheduling and re-booking appointments through manual and/or automated systems and enters pertinent patient information into the Electronic Medical Record systems., 19. Obtains blood specimens for laboratory testing by performing venipuncture and/or fingerstick testing., 20. Operates electrocardiograph equipment to record electrical wave tracing of the electrical currents of the heart muscle. 1. High school diploma or its educational equivalent, approved by a State’s Department of Education or a recognized accrediting organization; and NYC Health and Hospitals offers a competitive benefits package that includes: Comprehensive Health Benefits for employees hired to work 20+ hrs. per week Retirement Savings and Pension Plans Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts Loan Forgiveness Programs for eligible employees College tuition discounts and professional development opportunities College Savings Program Union Benefits for eligible titles Multiple employee discounts programs Commuter Benefits Programs If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.

    Inscripción fácil
  • Senior Software Engineer
    Senior Software Engineer
    hace 1 mes
    $170000–$220000 anual
    Jornada completa
    Manhattan, New York

    Job Description – AI/ML Engineer (Full-Time) Elitech Nexus is building a next-generation AI operating layer designed to act as a proactive “AI COO” for businesses—automating workflows, optimizing decisions, and executing real operational tasks across business systems. As an AI/ML Engineer, you will design and develop the intelligence layer that powers decision-making, context awareness, and action planning. You will work on production-grade AI systems that go beyond chat interfaces—focusing on reasoning, workflow execution, and measurable business outcomes. You will be responsible for building and optimizing LLM-driven systems, developing decision engines, and integrating AI models into real-world operational workflows such as revenue operations, lead management, and process automation. This role requires strong system thinking and hands-on experience in deploying AI models within scalable, reliable architectures. You will collaborate closely with backend and product teams to deliver an AI platform that actively drives business performance—not just insights. Responsibilities – AI/ML Engineer • Design and develop LLM-powered decision and reasoning systems, • Build and optimize model pipelines for real-world business use cases, • Implement context-aware AI systems with memory, retrieval, and state management, • Develop and evaluate prompt strategies, model routing, and response quality, • Integrate AI models with backend systems, APIs, and workflow engines, • Work on automation of business workflows (lead handling, operations, decision execution), • Improve model performance, latency, and cost efficiency, • Ensure reliability, safety, and controllability of AI-driven actions, • Collaborate with backend and product teams to deliver production-ready AI features, • Contribute to system architecture for scalable, real-world AI applications

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  • Patient Care Associate - PACU
    Patient Care Associate - PACU
    hace 4 días
    $51.35 anual
    Jornada completa
    The Bronx, New York

    Lincoln Medical and Mental Health Center is one of New York City’s premier acute care hospitals. Located in Downtown Bronx, Lincoln is a teaching hospital renowned for its Centers of Excellence, and a recognized industry leader in the implementation of state-of-the art medical technology and best practices. Our team of highly trained and caring medical professionals is dedicated to providing the highest quality health care that is safe, compassionate, culturally competent and patient-centered. Comprehensive services are offered in three major primary care areas: Medicine, Pediatrics, and Women’s Health in addition to more than eighty (80) specialty services. At Lincoln, the safety and comfort of our patients is our number one priority. At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons. Full time 37.5 hours per week , rotating weekends 11:00PM-7:30AM Under direct supervision of a licensed Nurse or other professional medical staff in a health care setting, performs a variety of clerical and health-related essential duties and responsibilities associated with patient care; performs related work. 1. Checks vital signs, weighs, and measures patients, obtains specimens and records findings on patient’s chart., 3. Prepares collected specimens for pick-up by labeling and preparing required form(s)., 4. Performs vision and hearing testing and simple urinalysis., 5. Administers emergency first aid, including basic life support procedures., 6. Performs simple first aid such as dressing changes, bandaging and cleansing of wounds, irrigation and cleansing of ears., 8. Prepares examination room including cleaning and disinfecting of instruments and equipment., 9. Informs patients on proper preparation for various medical testing., 10. Interviews patient to obtain routine personal and medical information and appropriate health history., 11. Maintains, completes, processes and files patients’ charts, appropriate forms and documents., 12. Reports observations of patient to clinical staff caring for patient to ensure professional assessment., 13. Answers routine inquiries of patients in person or via telephone and makes appropriate referrals., 15. Maintains inventory of the unit’s equipment stock and supplies., 16. Works effectively as a team member in the delivery of care and assists in the orientation of new employees., 17. Directs and escorts patients to other departments and/or health care settings, as needed., 18. Coordinates efforts of various clinic and health care setting departments in scheduling and re-booking appointments through manual and/or automated systems and enters pertinent patient information into the Electronic Medical Record systems., 19. Obtains blood specimens for laboratory testing by performing venipuncture and/or fingerstick testing., 20. Operates electrocardiograph equipment to record electrical wave tracing of the electrical currents of the heart muscle. 1. High school diploma or its educational equivalent, approved by a State’s Department of Education or a recognized accrediting organization; and NYC Health and Hospitals offers a competitive benefits package that includes: Comprehensive Health Benefits for employees hired to work 20+ hrs. per week Retirement Savings and Pension Plans Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts Loan Forgiveness Programs for eligible employees College tuition discounts and professional development opportunities College Savings Program Union Benefits for eligible titles Multiple employee discounts programs Commuter Benefits Programs If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.

    Inscripción fácil
  • Real Estate Agent
    Real Estate Agent
    hace 2 meses
    Jornada completa
    Manhattan, New York

    We have more leads than agents and need your help to close buyers and clients across Manhattan, Brooklyn, and Queens. Our team is growing and we are looking for motivated agents to join us! About Us Loftey was founded in 2015 as a startup and has continued to grow into a top agency for sales and rentals across NYC and surrounding areas. Our listings website attracts consistent traffic, and our agents have deep experience across the city working with a wide variety of clients. We are an independent brokerage but function as a team, which means that each full-time agent should expect, on a monthly basis: 10-15 Zillow leads in Manhattan, Brooklyn, and Queens 20-30 Buyer leads from our unique partnerships 10-20+ website signups In return we ask for a growth mindset and diligent CRM updates. We offer training and mentorship and thrive on teamwork and self-starter, solution-seeking colleagues. Resources we provide: • CRM with built-in automated workflows and templates for easy follow up, • Property Shark and Vulcan dialer tools to build your book of business, • Collaborative atmosphere via office and Slack, including ability to work directly with our CEO on key initiatives, • Mailchimp and assistance with your newsletter, • Pre-made social media templates and opportunities to cross-post with our brokerage account, • Competitive splits, including ongoing bonuses for setting up company wide partnerships, • Mentorship and training on best-in-class real estate approaches and technology. We have been growing quickly and are looking for enthusiastic and hungry agents to help us scale. We take pride in helping our agents businesses thrive, and have programs set up to get your business to succeed with us. Responsibilities: • Provide top-notch customer service to our buyers, renters, and sellers across NYC, • Pitch clients and show them appropriate and tailored properties for their search, • Stay updated on real estate trends and fair housing regulations, • Utilize our CRM tools to increase conversion and post on social media to stay engaged with former clients, • Form and grow relationships with developers and landlords Skills Required: • 2+ years as a licensed real estate agent, and an active license in NY, • Strong client service skills with the ability to build rapport quickly, • Excellent communication skills, both verbal and written, • Ability to work independently as well as part of a team -- your business is yours to build, but we also like to share deals amongst the team, • Proficient in using CRM software and consistent client follow-up, • A positive, solution-seeking attitude and a willingness to learn and adapt in a fast-paced growing organization. Employment Type: Full Time Salary: Commission based

    Inscripción fácil
  • Patient Care Associate, Medicine Surgery
    Patient Care Associate, Medicine Surgery
    hace 4 días
    $30.81 anual
    Jornada completa
    New York

    Woodhull Medical and Mental Health Center is attuned to the healthcare issues that matter to the people of North Brooklyn. Woodhull focuses on preventing disease and promoting healthy lifestyles by reaching out to the community at various convenient locations. At NYC Health + Hospitals, our mission is to deliver high-quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons. 11:30 P.M – 8:00 A.M (Part-Time) (22.5 Work Hours) Rotating weekends Under direct supervision of a licensed Nurse or other professional medical staff in a health care setting, performs a variety of clerical and health-related essential duties and responsibilities associated with patient care; performs related work. 1. Checks vital signs, weighs, and measures patients, obtains specimens and records findings on patient’s chart., 3. Prepares collected specimens for pick-up by labeling and preparing required form(s)., 4. Performs vision and hearing testing and simple urinalysis., 5. Administers emergency first aid, including basic life support procedures., 6. Performs simple first aid such as dressing changes, bandaging and cleansing of wounds, irrigation and cleansing of ears., 8. Prepares examination room including cleaning and disinfecting of instruments and equipment., 9. Informs patients on proper preparation for various medical testing., 10. Interviews patient to obtain routine personal and medical information and appropriate health history., 11. Maintains, completes, processes and files patients’ charts, appropriate forms and documents., 12. Reports observations of patient to clinical staff caring for patient to ensure professional assessment., 13. Answers routine inquiries of patients in person or via telephone and makes appropriate referrals., 15. Maintains inventory of the unit’s equipment stock and supplies., 16. Works effectively as a team member in the delivery of care and assists in the orientation of new employees., 17. Directs and escorts patients to other departments and/or health care settings, as needed., 18. Coordinates efforts of various clinic and health care setting departments in scheduling and re-booking appointments through manual and/or automated systems and enters pertinent patient information into the Electronic Medical Record systems., 19. Obtains blood specimens for laboratory testing by performing venipuncture and/or fingerstick testing., 20. Operates electrocardiograph equipment to record electrical wave tracing of the electrical currents of the heart muscle. 1. High school diploma or its educational equivalent, approved by a State’s Department of Education or a recognized accrediting organization; and NYC Health and Hospitals offers a competitive benefits package that includes: Comprehensive Health Benefits for employees hired to work 20+ hrs. per week Retirement Savings and Pension Plans Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts Loan Forgiveness Programs for eligible employees College tuition discounts and professional development opportunities College Savings Program Union Benefits for eligible titles Multiple employee discounts programs Commuter Benefits Programs If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.

    Inscripción fácil
  • Real Estate Agent
    Real Estate Agent
    hace 2 meses
    Jornada completa
    New York

    We have more leads than agents and need your help to close buyers and clients across Manhattan, Brooklyn, and Queens. Our team is growing and we are looking for motivated agents to join us! About Us Loftey was founded in 2015 as a startup and has continued to grow into a top agency for sales and rentals across NYC and surrounding areas. Our listings website attracts consistent traffic, and our agents have deep experience across the city working with a wide variety of clients. We Are An Independent Brokerage But Function As a Team, Which Means That Each Full-time Agent Should Expect, On a Monthly Basis 10-15 Zillow leads in Manhattan, Brooklyn, and Queens 20-30 Buyer leads from our unique partnerships 10-20+ website signups In return we ask for a growth mindset and diligent CRM updates. We offer training and mentorship and thrive on teamwork and self-starter, solution-seeking colleagues. Resources We Provide CRM with built-in automated workflows and templates for easy follow up Property Shark and Vulcan dialer tools to build your book of business Collaborative atmosphere via office and Slack, including ability to work directly with our CEO on key initiatives Mailchimp and assistance with your newsletter Pre-made social media templates and opportunities to cross-post with our brokerage account Competitive splits, including ongoing bonuses for setting up company wide partnerships Mentorship and training on best-in-class real estate approaches and technology. We have been growing quickly and are looking for enthusiastic and hungry agents to help us scale. We take pride in helping our agents businesses thrive, and have programs set up to get your business to succeed with us. Responsibilities Provide top-notch customer service to our buyers, renters, and sellers across NYC Pitch clients and show them appropriate and tailored properties for their search Stay updated on real estate trends and fair housing regulations Utilize our CRM tools to increase conversion and post on social media to stay engaged with former clients Form and grow relationships with developers and landlords Skills Required 2+ years as a licensed real estate agent, and an active license in NY Strong client service skills with the ability to build rapport quickly Excellent communication skills, both verbal and written Ability to work independently as well as part of a team -- your business is yours to build, but we also like to share deals amongst the team Proficient in using CRM software and consistent client follow-up A positive, solution-seeking attitude and a willingness to learn and adapt in a fast-paced growing organization. Employment Type: Full Time Salary: Commission based

    Inscripción fácil
  • AUTOMATIVE MECHANIC
    AUTOMATIVE MECHANIC
    hace 2 meses
    Jornada completa
    East Flatbush, Brooklyn

    Job Summary Join our dynamic team as an Automotive Mechanic, where your expertise will drive vehicle performance and customer satisfaction to new heights! In this energetic role, you will diagnose, repair, and maintain a wide variety of vehicles, ensuring they operate safely and efficiently. Your mechanical skills and automotive knowledge will be essential in delivering top-tier service that keeps our customers confidently on the road. Whether working on gasoline engines, diesel powertrains, or advanced electrical systems, you'll play a vital part in keeping vehicles in prime condition. This paid position offers a rewarding opportunity to develop your skills in a fast-paced, team-oriented environment dedicated to excellence. Duties Perform comprehensive diagnostics using automotive electrical systems and schematics to identify issues accurately and efficiently. Conduct repairs on engines, transmissions, suspensions, brakes, shocks & struts, and steering components to restore optimal vehicle performance. Carry out routine maintenance tasks such as oil changes, tire rotations, wheel alignments, and tire service to ensure vehicle longevity. Repair and replace air brake systems, ADAS (Advanced Driver Assistance Systems), and other electronic components with precision. Utilize hand tools and power tools to disassemble, repair, and reassemble vehicle parts while adhering to safety standards. Interpret technical manuals and schematics for complex repairs involving diesel engines, powertrain components, and automotive electrical systems. Provide excellent customer service by explaining repairs clearly and ensuring customer satisfaction throughout the service process. Skills Proven dealership experience with a strong background in automotive diagnostics and repair. Extensive knowledge of ADAS technology, air brake systems, and diesel engine repair techniques. Skilled in reading schematics and technical manuals for accurate troubleshooting. Mechanical expertise across vehicle maintenance including transmissions, alignments, suspension systems, and auto body repair. Proficient with hand tools, power tools, welding equipment, and automotive electrical systems. Ability to perform oil changes efficiently while maintaining high standards of safety and quality. Experience working with GM vehicles or similar makes is a plus; familiarity with auto estimating software is advantageous. Strong customer service skills combined with excellent communication abilities to explain technical issues clearly. Embark on a career where your mechanical talent fuels success! We’re looking for motivated professionals eager to grow their skills while delivering exceptional automotive service every day. Join us in creating safer roads through expert vehicle maintenance—your expertise makes all the difference! Pay: $22.00 - $30.00 per hour Work Location: In person

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