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  • Guest Experience Manager
    Guest Experience Manager
    hace 11 horas
    $80000–$90000 anual
    Jornada completa
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Competitive bonus plan Paid Vacation time • Medical, dental, and vision insurance to keep you healthy and thriving, • Flexible Spending Account, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals --- because we believe in enjoying what we serve, • Pet Insurance - because, • Growth opportunities at every level --- we invest in developing leaders from within Employee Assistance, Pay on Demand, Pet Insurance, Identity Theft Protection, and much more! At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. The Guest Experience Manager is responsible for leading and evolving NAYA's end-to-end guest experience strategy across all channels --- including digital, in-store, and post-visit engagement. This role goes beyond response management to build scalable systems, insights, and processes that elevate guest satisfaction, loyalty, and brand perception. You will serve as the voice of the guest at a strategic level --- translating feedback into actionable insights, partnering cross-functionally to drive improvements, and ensuring consistency in how NAYA shows up for every guest. This is a highly visible role requiring a balance of empathy, operational awareness, analytical thinking, and leadership. How You'll Impact • Build and lead a best-in-class guest experience function that scales with NAYA's growth, • Increase guest satisfaction, retention, and brand loyalty through thoughtful engagement and recovery strategies, • Influence operational, digital, and marketing decisions through actionable guest insights, • Establish consistent, high-quality standards for guest communication across all platforms What You'll Do Guest Experience Strategy Leadership • Own and evolve NAYA's guest experience vision, standards, and communication approach, • Develop scalable processes for managing guest feedback across all channels, • Define success metrics (CSAT, response time, resolution rates, sentiment trends) and drive performance against them, • Lead initiatives that proactively enhance the guest journey, not just react to issues Guest Communication Recovery • Oversee all guest communications across email, surveys, social media, and third-party platforms, • Ensure responses are timely, empathetic, brand-aligned, and solutions-driven, • Design and implement elevated recovery strategies that turn negative experiences into loyalty-building moments, • Guide tone, voice, and messaging consistency across channels Insights Continuous Improvement • Analyze guest feedback to identify trends, root causes, and opportunities, • Translate insights into clear, actionable recommendations for Operations, Marketing, and Technology teams, • Partner cross-functionally to implement changes that improve both in-store and digital experiences, • Create reporting dashboards and regular insights summaries for leadership Cross-Functional Collaboration • Act as the central liaison between guest experience and internal teams, • Escalate and track critical issues, ensuring accountability and resolution, • Collaborate on product, menu, and operational changes based on guest feedback Systems, Tools Process Optimization • Own and optimize CRM and reputation management tools (e.g., Tattle, SOCI, Olo Engage, Yext, Salesforce, etc.), • Improve workflows, automation, and documentation practices, • Ensure all guest interactions are properly tracked, categorized, and leveraged for insights Operational Brand Alignment • Maintain deep knowledge of NAYA's menu, operations, and evolving systems, • Ensure all guest-facing communication reflects current offerings and brand standards, • Identify gaps between intended and actual guest experience What you Bring • 3+ years of experience in guest experience, customer experience, or hospitality operations (multi-unit or high-growth environment preferred), • Proven ability to move from execution to strategy --- building systems, not just managing tasks, • Exceptional communication skills (written and verbal), with a strong sense of tone and brand voice, • Experience with CRM, guest feedback, and reputation management platforms, • Strong analytical mindset with the ability to turn data into action, • High attention to detail and organizational discipline, • Experience collaborating cross-functionally and influencing without direct authority A mindset that is: • Guest-obsessed: Sees every interaction as an opportunity to build trust and loyalty, • Strategic thinker: Looks beyond individual issues to identify patterns and long-term solutions, • Empathetic communicator: Balances care with clarity in every interaction, • Operator at heart: Understands the realities of restaurant environments and designs practical solutions, • Curious and growth-driven: Continuously looks for ways to improve systems, tools, and outcomes Ownership mentality: Takes full accountability for the guest experience end-to-end

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  • Entry level Customer Success Associate
    Entry level Customer Success Associate
    hace 2 días
    $2800–$4800 mensual
    Jornada completa
    Financial District, Manhattan

    We is expanding and hiring a Customer Success Associate in NYC to represent Verizon. As a trusted sales and business consulting firm, we deliver structured outreach and precision-driven client support. As a Customer Success Associate, you’ll coordinate service activations, verify documentation, and uphold Verizon’s commitment to efficiency, customer trust, and consistent sales performance. As a Customer Success Associate, you’ll lead structured outreach across assigned territories, introducing Verizon’s wireless, fiber, and bundled services. In this Customer Success Associate role, you’ll manage enrollment workflows with precision, ensure timely service activation, and maintain clean CRM data to support campaign visibility, client engagement, and sales growth. As a Customer Success Associate, you will play a key role in driving sales results through direct outreach and solution-based conversations. Customer Success Associates are expected to maintain strong sales awareness while delivering accurate information and building long-term client relationships. This Customer Success Associate position combines operational support with frontline sales execution. Role Requirements for a Customer Success Associate • Execute residential outreach across assigned territories, introducing Verizon’s wireless, fiber, and bundled services using approved engagement workflows that support sales objectives., • Manage enrollment workflows, ensuring accurate documentation, service selection, and activation timelines aligned with sales targets., • Present service proposals based on connectivity goals, usage patterns, and budget parameters to drive informed sales decisions., • Log enrollment activity, pipeline movement, and service status in CRM to support campaign tracking, performance forecasting, and overall sales visibility., • Coordinate with internal teams to align onboarding, provisioning, and delivery benchmarks that directly impact sales outcomes., • Monitor territory metrics and share insights to improve outreach strategy, enrollment efficiency, and sales performance. What’s in it for Our Customer Success Associate • Hands-on training in Verizon’s wireless, fiber, and bundled service tiers, plus CRM systems, outreach protocols, and foundational sales techniques., • Structured path to advance into Account Manager, Team Lead, or Campaign Strategist roles with increased sales responsibility., • Join a performance-driven team focused on precision, outreach impact, enrollment velocity, and measurable sales results., • Grow in a culture that values initiative, rewards results, and promotes from within based on consistent sales performance., • Qualities That Set You Apart as a Customer Success Associate, • Experience in client enrollment, structured outreach, or sales preferred—especially within telecom, retail, or subscription-based environments., • Communicates with clarity and consistency across Verizon’s service tiers, supporting trust, engagement, and sales conversion., • Resolves service gaps using Verizon’s approved outreach protocols and activation workflows while maintaining sales focus. Benefits: • Professional development assistance, • Referral program

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  • Line Cook
    Line Cook
    hace 3 días
    $32.09 por hora
    Jornada completa
    Manhattan, New York

    The Line Cook is responsible for running the day-to-day operation of a specific station while having an understanding of the other kitchen stations. The Line Cook will prepare high-quality food that meets the company's standards, ensuring the station is clean and well-stocked. This position has an hourly rate of $32.09. KEY RESPONSIBILITIES • Maintain operations of your assigned station for that day, • Assist in daily prep or any other assigned item by the Sous Chef and Chef de Cuisine, • Check and complete mis en place and pars and set up station using proper recipes and fresh product, • Read correctly all dupes that come in, • Communicate with Sous Chef and Chef de Cuisine regarding menu items, problems, situations or shortages, • Accommodate guests' request making sure that the Sous Chef or Chef de Cuisine are aware of the request to be able to prepare it to our level of standards, • Use standard recipes and plate presentations in order to maintain standards of quality in production and presentation, • Be aware of items that are running low of and communicate it to the team, • Maintain a good working relationship with all back of house, front of house staff, management and guests, • Store all items properly at the end of shift, labeling and dating all products, • Ensure a clean, neat and organized work area, • Conduct oneself in a professional manner at all times to reflect the high standards of Aman and encourage other colleagues to do the same, • Perform other task or projects as assigned by management REQUIRED EXPERIENCE AND QUALIFICATIONS • Must have culinary degree and/or equivalent practical working experience in a kitchen, preferably in an Italian fine dining restaurant, • Flexibility to work shifts, weekends, nights, and holidays, • Strong teamwork and communication skills, • Food Safety certified, • Able to be organized, manage time wisely and work with little to no direct supervision, • Very high attention to detail, • Sensitive to cultural nuances, • Able to handle a multitude of tasks in an intense, fast paced environment, • Ability to maintain a clean and professional appearance as per company policies, • Ability to stand for extended periods of time, • Multi-lingual is a plus

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  • STEM Teacher / Center Manager
    STEM Teacher / Center Manager
    hace 9 días
    $21.5–$29.85 por hora
    Jornada parcial
    Edison

    Code Wiz of Edison, NJ is seeking a STEM Teacher / Center Manager of Children’s Coding Center for After School Program Ability to commute to Edison, NJ each week Minimum of 5-7 years experience teaching & managing multiple centers About the Company Code Wiz is more than a children education center. It’s an outgrowth of our commitment to transforming the way children engage with technology. We run award-winning coding and robotics classes for children ages 7-17 to help them unlock their inner genius by learning to express their creativity through coding. We believe every child who comes through our doors can be successful given a supportive environment. We create customized, engaging opportunities for every child to learn coding skills, regardless of whether they love math! Job Summary Do you want to work for a company that is on a mission to impact and change kids' lives? Do you love working with kids and families? Enjoy forming partnerships in the community? Are you organized and great at multitasking? And are excited at the prospect of learning new things? Are you excited at the thought of overseeing multiple learning centers? Do you carry entrepreneurial spirit and growth mindset? This position offers you the chance to impact kids' lives in a fun and enriching way! Join a passionate, dedicated, creative, and collaborative team here at Code Wiz as we help kids unlock their inner Code Wizards! We offer engaging and exciting tech-based programs for kids and teens ages 7 - 17. We love helping them unleash their creativity as they create games, videos, build robots, 3D designs, and more and have a blast while learning valuable life skills. We offer after-school classes, vacation camps, birthday parties, competitions, and summer camps. The Center Manager is responsible for ensuring the smooth day-to-day operation, sales, and growth of our learning center. In this role, you will oversee staff and develop strong relationships with parents, kids, partners, and code wiz coaches. Experience in teaching technology courses including Java, Python, Robotics, Game Development and such to young students age 6 to 14 is preferred. Additionally, you would be responsible for community-based sales and marketing. Attending community events, forming partnerships with schools and other local businesses. Key Requirements: We are looking for a dynamic and organized Executive to provide high-level administrative support to our leadership team. The ideal candidate will be responsible for managing schedules, coordinating projects, and handling confidential information with professionalism. Run community-based sales and marketing initiatives Able to commute to 2 locations covering Staten Island & Edison Develop strong relationships with families enrolled in the programs. Manage communication with staff and families about program changes and closures. Warmly welcome visitors and families checking in/out of programs and assist with registrations, tours, and questions. Maintain an inviting, comfortable, and clean space. Build and Maintain children enrollment in target programs. Maintain a high quality of team performance and job satisfaction. Abide by documentation on processes and procedure. Manage equipment and resources. Available over the summer and school vacation days to oversee vacation camps. Other roles and tasks as needed in a dynamically changing environment. The right candidate will grow within the organization to eventually manage multiple locations, partnerships and collaborative ventures. Qualifications: Exceptional organizational and verbal/written communication skills demonstrated in prior work, preferably with sales experience. Detail-oriented and the ability to plan for multiple events, including sales activities and promotions. Ability to be present in the community and develop partnerships with local businesses to drive sales and brand awareness. Friendly, warm, upbeat, and understanding demeanor in person and on the phone Ability to handle multiple tasks and to meet deadlines in a timely fashion, including managing sales leads, follow-ups and closing deals. Ability to work independently and problem solve effectively with attention to detail and overcoming obstacles. Experience working in an educational or camp setting is a must. Positive & Growth Mindset with Entrepreneurial spirit for a startup company. Experience with video games coding, robotics or other computer languages is an added advantage. Job Type: Part- Time Schedule: Monday to Friday (Part Time) and Weekend availability! This position requires evening availability as well as, Saturday and the occasional Sunday work. Locations: 976 Inman Ave, Suite 1, Edison, NJ 08820 This position offers a competitive salary commensurate with experience. If you meet the qualifications above and are looking for an exciting opportunity to support senior leadership and a young company, we encourage you to apply. Job Types: Part-time Schedule: 3-4 hour shift After School Programs Mondays and Thursdays 4 to 7pm Saturdays 9:30 to 12 PM Summer Camps can be 9 to 4 PM based on demand and enrollment. Education: Bachelor's (Preferred) Work Location: In person

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