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Job Description Overall Scope and Responsibility: Responsible for overseeing registration of new guests, departures, PBX, reservations, cashier close reports and front office reports. Interact and work closely with other departments in an efficient manner. Provide and maintain the highest possible service standards to our clientele at all times. Essential Duties: • Oversees the registration process including inputting and retrieving information from computer, confirming pertinent information including number of guests and room rates. Assigns rooms based on guest's specific requests, VIP status etc. Issues keys and non-verbally confirms the room number and rate, • Informs guests on hotel facilities and amenities, provides directions within the property., • Communicates luggage delivery / retrieval with the bell staff, and car requests with the valet if needed, • Oversees basic accounting procedures including exchange of foreign currency, cash handling, posting charges to guest folio, making adjustments etc, • Reviews reports such as credit limit report, arrivals/ departures, discrepancy report, group resumes etc and communicates pertinent information to the respective department, • Communicates credit issues to all revenue generating departments, • Projects a warm welcome, follows 10-5 rule, acknowledges waiting guests with no exception. Uses a clear and positive speaking voice, listens to understand requests, responds with appropriate action and provides options, • Communicates guest requests with the appropriate department, • Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve guest dissatisfaction using empowerment within acceptable limits. Consults FO managers for further assistance, • Reviews departing guest's folios and invites guests back, • Makes reservations, • Guest experience manager preferred, • Outgoing and guest-first personality, • Excellent communication, interpersonal, and organization skills., • Sense of ownership, • Guest-oriented mindset, • Strong leadership skills, • Integrity and professionalism, • Ability to develop the team through training and follow-ups, • Attention to detail, • Must be able to carry 10 lbs., • Commitment to superior customer service and excellent customer service skills., • Proven ability to influence a team and achieve results., • Flexibility and creative problem-solving ability., • Strong initiative and self-motivation., • Fluency in job related English both verbal and non-verbal., • An appreciation and respect for the diversity of all individuals in the workplace., • Ability to handle pressure and work in a fast paced environment., • Must be able to work days, evenings, and weekends as necessary. No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position.

Job Description Our Premier client is looking for an OVERNIGHT Assistant Front Office Manager for a Five Star Hotel in Charleston, SC. The primary role of the OVERNIGHT Assistant Front Office Manager position is supervising all front office staff while providing efficient, friendly, and excellent customer service at all times; maintaining a clean, professional, top-quality Front Office in accordance with hotel standards. The person applying to this position MUST have Four or Five Star and/or Four-Five Diamond hotel experience. FORBES CUSTOMER EXPERIENCE IS PREFERRED. DUTIES & RESPONSIBILITIES: * Assist Front Office Manager in overseeing and supervising all Front Desk Agents, PBX operators, concierge, door staff, valets, and bell staff to ensure orderly workflow, maximum service to all guests and that hotel standard are being maintained. * Assist in supervising Front Office, Reservations, and PBX colleagues; interview, hire, and train new colleagues, and conduct performance reviews. * Provide a strong sense of arrival and welcome; greet all guests in a friendly, warm, and efficient manner, introduce guests personally to front desk agents. * Assist with luggage and storage concerns. * Anticipate and handle guest issues and concerns. * Escort VIP’s to rooms whenever possible. * Manage the traffic flow, both human and vehicular; help to direct guest service manpower to the appropriate area to ensure attentive coverage, in the circle, at the door, and in the lobby. * Ensure the cleanliness and tidiness of the lobby areas, the motor entrance and circle, front desk, bell stand, and bell closest, keeping them all in peak shape. * Coach and council bell, door, front desk, and PBX staff to correct any inappropriate behavior or sub-standard performance. * Approve breaks, leaving times, etc. Approve town car usage. Supervise room deliveries. * Assign duties for shifts; assist in opening and closing of shifts. * Observe standard for the department in image, appearance, and grooming; properly represent the company and the profession to outside organization. * Ensure operations proceed smoothly in conjunction with arrivals/departures and occupancy level of the hotel. * Coordinate and remain in close communication with the Director of Rooms, group coordinators, and reservations and housekeeping departments. * Review and analyze daily balance summaries, current room status reports and incoming arrival reports. * Practice emergency procedures in compliance with hotel/company standards; react and assist in hotel emergency situations as needed. REQUIRED SKILLS & EXPERIENCE: * Understanding of the luxury & quality environment. * College or Vocational Degree required. * Minimum three years’ experience in the Front Office of a Four or Five Star and/or Four – Five Diamond hotel with 300+ rooms, with two years of progressive management experience. * Regularly required to stand, walk, talk, and hear. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job: * Must be able to lift equipment, supplies, etc. of at least 30 pounds. * Must be able to resolve problems, handle conflict, and make effective decisions under pressure. * The role may require extended periods of time on your feet, especially during peak hotel hours or events. * Clear vision is important for reading reports, analyzing data, and overseeing Concierge activities. * Good hearing is necessary for effective communication with colleagues, guests, and stakeholders. BENEFITS: • Enjoy free meals in our colleagues’ café, • Paid Time Off based on hours worked, up to 16 days in your first year, • 8 Paid Public Holidays, • Up to 4.5% Company Match – Retirement Savings Plan after one year of service, • Medical, Dental, Vision Insurance, • Flexible Spending Account, • Health Savings Account, • Colleague Commuter Benefit, • Hotel discounts at Spa & Dining Outlets, • Friends & Family Hotel Room Discounts

Job Description Description-TEAM MEMBER Live Más with a career at Taco Bell! We’re looking for people who love serving customers, have experience in the restaurant industry and who want to be apart of the largest restaurant company in the world! If you want to build a great career while providing fast, fun and friendly service to our customers, Taco Bell is the perfect place to learn, grow and succeed! We offer the following : • A commitment to promote from within, • Training and mentorship programs, • Tuition reimbursement and scholarship opportunities, • Reward and recognition culture, • Competitive Pay, • Flexible schedules- day, night, evening, and late night shifts, • Eligibility to accrue paid vacation time, • Career advancement and professional development opportunities, • Medical benefits, • Health and Wellness programs, • 401K plan with 6% match, • PERKS! Discounts on mortgages, vehicles, cell phones, gym memberships and more, • Mas Earth! Commitment to a sustainable future. The responsibilities of the team member will include: • Interaction with customers: receiving orders, processing sales and monies, and managing customer issues., • Preparation of products., • Maintaining quality of product., • Monitoring all service equipment., • Uncompromising standards in maintaining a clean and safe work environment (per Labor Board and OSHA regulations and Company standards), Unloading, stocking and maintaining required inventory level., • Champions recognition and motivation efforts Requirements The ideal candidates must want to have fun serving great food to our customers! • Must be at least 16 years of age, • Accessibility to dependable and reliable transportation, • Excellent communication skills, management/leadership and organizational skills., • Physical dexterity required (the ability to move up to 45 lbs. from one area to another)., • Attendance and Punctuality a must, • Operating of cash register as needed and making change for other cashiers., • Basic Math skills, • Complete training certification, • Enthusiasm and willing to learn, • Team player, • Commitment to customer satisfaction

Job Description Our Premier client is looking for an Assistant Front Office Manager for a luxury hotel onsite in Charleston, SC. The person applying to this position MUST have Four or Five Star and/or Four-Five Diamond hotel experience. FORBES CUSTOMER EXPERIENCE is a plus. The primary role of the Assistant Front Office Manager position is supervising all front office staff while providing efficient, friendly, and excellent customer service at all times; maintaining a clean, professional, top-quality Front Office in accordance with hotel standards. DUTIES & RESPONSIBILITIES: • Assist Front Office Manager in overseeing and supervising all Front Desk Agents, PBX operators, concierge, door staff, valets, and bell staff to ensure orderly workflow, maximum service to all guests and that hotel standard are being maintained., • Assist in supervising Front Office, Reservations, and PBX colleagues; interview, hire, and train new colleagues, and conduct performance reviews., • Provide a strong sense of arrival and welcome; greet all guests in a friendly, warm, and efficient manner, introduce guests personally to front desk agents., • Assist with luggage and storage concerns., • Anticipate and handle guest issues and concerns., • Escort VIP’s to rooms whenever possible., • Manage the traffic flow, both human and vehicular; help to direct guest service manpower to the appropriate area to ensure attentive coverage, in the circle, at the door, and in the lobby., • Ensure the cleanliness and tidiness of the lobby areas, the motor entrance and circle, front desk, bell stand, and bell closest, keeping them all in peak shape., • Coach and council bell, door, front desk, and PBX staff to correct any inappropriate behavior or sub-standard performance., • Approve breaks, leaving times, etc. Approve town car usage. Supervise room deliveries., • Assign duties for shifts; assist in opening and closing of shifts., • Observe standard for the department in image, appearance, and grooming; properly represent the company and the profession to outside organization., • Ensure operations proceed smoothly in conjunction with arrivals/departures and occupancy level of the hotel., • Coordinate and remain in close communication with the Director of Rooms, group coordinators, and reservations and housekeeping departments., • Review and analyze daily balance summaries, current room status reports and incoming arrival reports., • Practice emergency procedures in compliance with hotel/company standards; react and assist in hotel emergency situations as needed. REQUIRED SKILLS & EXPERIENCE: • Understanding of the luxury & quality environment., • College or Vocational Degree required., • Minimum three years’ experience in the Front Office of a Four or Five Star and/or Four – Five Diamond hotel with 300+ rooms, with two years of progressive management experience., • Regularly required to stand, walk, talk, and hear. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job: • Must be able to lift equipment, supplies, etc. of at least 30 pounds., • Must be able to resolve problems, handle conflict, and make effective decisions under pressure., • The role may require extended periods of time on your feet, especially during peak hotel hours or events., • Clear vision is important for reading reports, analyzing data, and overseeing Concierge activities., • Good hearing is necessary for effective communication with colleagues, guests, and stakeholders. BENEFITS: • Enjoy free meals in our colleagues’ café, • Paid Time Off based on hours worked, up to 16 days in your first year, • 8 Paid Public Holidays, • Up to 4.5% Company Match – Retirement Savings Plan after one year of service, • Medical, Dental, Vision Insurance, • Flexible Spending Account, • Health Savings Account, • Colleague Commuter Benefit, • Hotel discounts at Spa & Dining Outlets, • Friends & Family Hotel Room Discounts

Job Description Description-TEAM MEMBER Live Más with a career at Taco Bell! We’re looking for people who love serving customers, have experience in the restaurant industry and who want to be apart of the largest restaurant company in the world! If you want to build a great career while providing fast, fun and friendly service to our customers, Taco Bell is the perfect place to learn, grow and succeed! We offer the following : • A commitment to promote from within, • Training and mentorship programs, • Tuition reimbursement and scholarship opportunities, • Reward and recognition culture, • Competitive Pay, • Flexible schedules- day, night, evening, and late night shifts, • Eligibility to accrue paid vacation time, • Career advancement and professional development opportunities, • Medical benefits, • Health and Wellness programs, • 401K plan with 6% match, • PERKS! Discounts on mortgages, vehicles, cell phones, gym memberships and more, • Mas Earth! Commitment to a sustainable future. The responsibilities of the team member will include: • Interaction with customers: receiving orders, processing sales and monies, and managing customer issues., • Preparation of products., • Maintaining quality of product., • Monitoring all service equipment., • Uncompromising standards in maintaining a clean and safe work environment (per Labor Board and OSHA regulations and Company standards), Unloading, stocking and maintaining required inventory level., • Champions recognition and motivation efforts Requirements The ideal candidates must want to have fun serving great food to our customers! • Must be at least 16 years of age, • Accessibility to dependable and reliable transportation, • Excellent communication skills, management/leadership and organizational skills., • Physical dexterity required (the ability to move up to 45 lbs. from one area to another)., • Attendance and Punctuality a must, • Operating of cash register as needed and making change for other cashiers., • Basic Math skills, • Complete training certification, • Enthusiasm and willing to learn, • Team player, • Commitment to customer satisfaction

Job Description FRONT OFFICE MANAGER (Hotel Experience) AC Miami - Brickell (115 SW 8th ST. Miami, FL. 33130) Job Description: We are seeking a dedicated and highly organized Front Office Manager to join our vibrant team at AC Miami - Brickell. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional guest service. As the Front Office Manager, you will oversee the front desk operations, ensuring a seamless and welcoming experience for all guests. Key Responsibilities: • Direct daily front office operations, ensuring efficient check-in/check-out processes and customer-oriented service., • Lead, train, and motivate the front office team (e.g., Guest Service Agents, Concierge, Bell Staff) to uphold brand (Marriott) and hotel standards of excellence., • Develop and maintain strong relationships with guests to ensure a positive and memorable guest experience., • Collaborate with housekeeping, maintenance, and other departments to ensure guest requests and operational enhancements are efficiently addressed., • Handle guest inquiries, requests, and escalated complaints promptly and effectively to maximize guest satisfaction and loyalty., • Monitor and evaluate staff performance, providing constructive feedback and professional development opportunities., • Manage scheduling and staffing needs to optimize service quality while effectively managing labor costs., • Oversee reservation procedures, room allocations, and revenue strategies to optimize occupancy and average daily rate (ADR)., • Assist with the preparation of departmental budgets, forecasting, and financial planning, ensuring operations remain within set guidelines., • Ensure compliance with all health, safety, security, and hotel policies and standard operating procedures (SOPs)., • Experience: Proven experience (typically 3+ years) as a Front Office Manager, Assistant Front Office Manager, or similar supervisory role within the hospitality industry., • Marriott brands experience a significant plus., • Education: Bachelor's degree in hospitality management, Business, or a related field preferred., • Technical Proficiency: Proficiency in Property Management Systems (PMS) such as Opera, Lightspeed, or a similar platform, and standard office software (e.g., Microsoft Office Suite)., • Leadership: Strong leadership, coaching, and team-building skills with the ability to inspire a diverse team., • Communication: Exceptional verbal and written communication skills for interacting with guests, staff, and management., • Problem-Solving: Proven ability to resolve complex guest issues calmly and effectively in a fast-paced environment. • Competitive salary with opportunities for professional growth and development., • Comprehensive health, dental, and vision insurance., • 401(k) retirement plan with employer match., • Paid time off., • Employee discounts on hotel stays and dining. Join our team at AC Miami - Brickell and contribute to creating memorable experiences for our guests while enhancing your career in the hospitality industry. Apply today to become an integral part of our dynamic and guest-focused team!

Job Description The Betsy, located on South Beach’s iconic Ocean Drive, is considered one of the country's premier independent boutique hotels. Family owned and operated, it is steps from the beach and in the heart of the most exciting neighborhood in America. Its ownership family works actively with all the members of the extended Betsy team to curate every aspect of the hotel and guest experience, and The Betsy’s CEOs (Canine Executive Officers), golden retrievers Betsy and Rosa, welcome every guest. Beyond its 130 elegant guest rooms and suites, the property boasts multiple restaurants by acclaimed Chef Laurent Tourondel as well as a spectacular array of common spaces: the Piano Bar with exceptional live jazz nine times a week, roof decks and terraces with panoramic ocean and skyline views (including a rooftop pool and bar suspended in mid-air), a coffee bar and gallery space home to just some of the hotel’s permanent and rotating art exhibitions, a library open 24/7, and a beach-facing front terrace with the best outdoor dining setup in greater Miami. The Betsy’s Writers’ Room, just one example of the ownership family's commitment to the arts, has hosted over 1,000 writers-in-residence. Above all, The Betsy is a haven for discerning travelers seeking luxury of experience and transcendent service. We’re looking for the best and brightest in every field related to who we are and what we do. If you have a passion for any element of The Betsy’s DNA — whether commitment to excellent service, great food, creative arts, music, or simply an appreciation of The Betsy’s unique brand of understated, experiential luxury hospitality — we want to hear from you. Job Summary: Guest Services Bell Attendant are primarily responsible for greeting and welcoming all guests to the hotel and relieving guests of their luggage upon arrival at The Betsy. Bell Attendant ensure that the highest standards of hospitality and welcome are demonstrated at all times, and that all guest requests are dealt with in a prompt and courteous manner. Responsibilities and Duties Include but Not Limited to the Following: • Checks the daily arrival list for Betsy VIP's or guests with special needs., • Is present at the Front Door of The Betsy or in the lobby area ready to assist guests, colleagues and visitors when requested., • Responds to guest requests and inquiries providing a knowledgeable, efficient and helpful service., • Ensures collection and delivery of guest luggage and equipment in an efficient and timely manner., • Escorts guests to room, placing luggage in a room assigned by the front desk staff., • Inspects guest rooms for order and adequate supplies and informs guests of room amenities., • Ensures that guests verify that all of their luggage is accounted for., • Assists guests with luggage to the front desk. Tags baggage and returns the identification slips to guests. Ensures safe storage and collects ticketing of guest coats and personal items., • Ensures the efficient delivery and collection of group luggage., • Delivers faxes, messages, packages and flowers to guest rooms, meeting rooms, and offices as needed., • Provides items on loan to guests and collects the items back from guests before departure., • Assists guests with long-term luggage storage requests and updates and records of such transactions for proper tracking., • Continuously updates the luggage movement registry., • Assists with answering the telephone and taking messages, transferring calls or dealing with inquiries., • High school graduate or equivalent., • Must speak, read, write, and understand the primary language used in the workplace., • Must be able to speak and understand the primary language used by the guests who visit the hotel., • Ability to use a guest service management system and related devices., • Ability to follow instruction., • Detail-oriented., • Professional attitude is required., • Ability to work independently., • Excellent time management skills., • Works well with others., • Good communication skills are an asset.

Job Description Restaurant General Manager About the Job: As the Restaurant General Manager, you'll lead a dynamic team, handpicking and training the best crew to deliver exceptional customer experiences. Imagine the pride you'll feel setting the gold standard that others aspire to. You'll oversee the recruitment and training of your team, guiding them towards promotions and empowering them to build successful careers. By cultivating a team of top performers, you'll create a culture that's vibrant, optimistic, and incredibly rewarding. Your success will be reflected in the achievements of your team. RGMs work a 50-hour week, with 40 hours at regular pay and 10 hours at time and a half, providing a balanced and rewarding work experience. The Day-to-Day: • Recruit, onboard, and conduct orientations for top Team Members and Shift Leads, ensuring a strong, well-prepared team., • Develop a comprehensive training plan, mentoring Assistant Managers, Shift Leaders, and Team Member Trainers, and overseeing the execution of all training and development initiatives., • Recognize and reward outstanding Team Member performance regularly, while fostering a culture of equity, inclusion, and belonging., • Address and resolve conflicts promptly, maintaining a positive work environment., • Personally engage with customers, swiftly resolving any issues to ensure a positive experience., • Strategically schedule staff to optimize customer service, coach the management team on the CHAMPS standards, and lead product rollout meetings to ensure successful implementation., • Analyze the restaurant’s financial performance, manage the budget, and develop strategies to maximize profitability without compromising the customer experience., • Stay informed about competitors and aim to exceed their standards in all aspects, including digital presence and loyalty programs. Is this you? • 5 years in restaurant or retail management with a strong track record in people management., • Proven ability to improve performance based on P&L analysis., • Proficient with digital tools and platforms., • Exceptional communication skills, including written, verbal, and interpersonal., • Solid understanding of restaurant maintenance programs., • Champions Taco Bell’s culture and values, with a focus on Equity, Inclusion, and Belonging., • Experienced in recognizing and motivating teams, with a successful track record in people development., • Skilled in recruiting top talent and training both high and under-performing employees., • Adaptable to change and experienced in supporting change management., • Adheres to corporate policies and Occupational Health and Food Safety standards. Work-Hard, Play-Hard: • Competitive pay, • Bonus potential, • 4 weeks’ vacation and additional Paid Time Off, • Free bachelors degree, • Scholarship programs and tuition reimbursement for continuing education, • Career advancement and professional development, • Medical benefits from day 1, • Health and wellness programs, • 401k retirement plan with 6% match, • Perks! Discounts on mortgages, vehicles, cell phones, gym memberships and more

Job Description Assistant General Manager About the Job: As an Assistant General Manager, you'll be at the heart of our restaurant's success, supporting the Restaurant General Manager by upholding brand standards and inspiring your team. You'll lead by example, training, coaching, and recognizing your team to deliver unforgettable customer experiences. When your team shines, so do you! In this dynamic role, you'll take charge of daily operations in the Restaurant General Manager's absence, making key decisions and driving the team toward excellence. We believe in having fun while embracing personal challenges and growth opportunities. You'll work a 50-hour week, with 40 hours at regular pay and 10 hours at time and a half, providing a balanced and rewarding work experience. The Day-to-Day: • Ensure consistent customer satisfaction by effectively modeling the MIC Success Routine and prioritizing customer needs., • Oversee Team Members' adherence to Shift Excellence responsibilities, maintain high food safety standards, and uphold Core excellence. Take charge of restaurant operations in the GM's absence., • Collaborate with the GM in assessing team performance, providing ongoing constructive and positive feedback. Address employee relations issues as they arise, determine immediate resolutions, or escalate to the GM when necessary., • Assist in sourcing, recruiting, interviewing, and hiring Team Members, while driving a culture of equity, inclusion, and belonging., • Act like an owner by assisting with Profit & Loss management, including cash control, security procedures, inventory maintenance, and labor management., • Review financial reports and take appropriate actions to optimize performance., • Support the GM in facility maintenance and ensure health and safety standards are consistently followed. Is this you? • 3+ years of restaurant/retail management experience., • Assist with P&L management by following cash control/security procedures, maintaining inventory, managing labor, and reviewing financial reports., • Ensure all employees receive proper training and resources., • Champion Taco Bell’s culture and values, promoting equity, inclusion, and belonging in the restaurant., • Lead efforts in individual and team recognition, collaboration, and motivation., • Identify and recruit exceptional talent, supporting the GM in the hiring process., • Possess strong communication skills for conducting performance appraisals, taking disciplinary action, and motivating and training employees., • Adhere to corporate policies, procedures, and Occupational Health and Food Safety standards. Work-Hard, Play-Hard: • Competitive pay, • Bonus potential, • 2 weeks’ vacation and additional Paid Time Off, • Free bachelor's degree and scholarship and other tuition reimbursement programs, • Free meals, • Career advancement and professional development, • Medical benefits from day 1, • Health and wellness programs, • 401k retirement plan with 6% match, • Perks! Discounts on mortgages, vehicles, cell phones, gym memberships and more

Job Description Overall Scope and Responsibility: Responsible for overseeing registration of new guests, departures, PBX, reservations, cashier close reports and front office reports. Interact and work closely with other departments in an efficient manner. Provide and maintain the highest possible service standards to our clientele at all times. Essential Duties: • Oversees the registration process including inputting and retrieving information from computer, confirming pertinent information including number of guests and room rates. Assigns rooms based on guest's specific requests, VIP status etc. Issues keys and non-verbally confirms the room number and rate, • Informs guests on hotel facilities and amenities, provides directions within the property., • Communicates luggage delivery / retrieval with the bell staff, and car requests with the valet if needed, • Oversees basic accounting procedures including exchange of foreign currency, cash handling, posting charges to guest folio, making adjustments etc, • Reviews reports such as credit limit report, arrivals/ departures, discrepancy report, group resumes etc and communicates pertinent information to the respective department, • Communicates credit issues to all revenue generating departments, • Projects a warm welcome, follows 10-5 rule, acknowledges waiting guests with no exception. Uses a clear and positive speaking voice, listens to understand requests, responds with appropriate action and provides options, • Communicates guest requests with the appropriate department, • Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve guest dissatisfaction using empowerment within acceptable limits. Consults FO managers for further assistance, • Reviews departing guest's folios and invites guests back, • Makes reservations, • Excellent communication, interpersonal, and organization skills., • Must be able to carry 10 lbs., • Commitment to superior customer service and excellent customer service skills., • Proven ability to influence a team and achieve results., • Flexibility and creative problem-solving ability., • Strong initiative and self-motivation., • Fluency in job related English both verbal and non-verbal., • An appreciation and respect for the diversity of all individuals in the workplace., • Ability to handle pressure and work in a fast paced environment., • Must be able to work days, evenings, and weekends as necessary., • Preference to those knowledgeable in Accor Membership Platform No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position.

Job Description Overall Scope and Responsibility: Responsible for the registration of new guest, departures, reservations, cashier close reports and front office reports. Interact and work closely with other departments in an efficient manner. Provide and maintain the highest possibly service standards to our clientele at all times. Essential Duties: • Completes the registration process by inputting and retrieving information from computer, confirming pertinent information including number of guests and room rates. Assigns rooms based on guest's specific requests, VIP status etc. Issues keys and non-verbally confirms the room number and rate, • Informs guests on hotel facilities and amenities, provides directions within the property., • Communicates luggage delivery / retrieval with the bell staff, and car requests with the valet if needed, • Performs basic accounting procedures including exchange of foreign currency, cash handling, posting charged to guest folio, making adjustments etc, • Reviews reports such as credit limit report, arrivals/ departures, discrepancy report, group resumes etc and communicates pertinent information to the respective department, • Communicates credit issues to all revenue generating departments, • Projects a warm welcome, follows 10-5 rule, acknowledges waiting guests with no exception. Uses a clear and positive speaking voice, listens to understand requests, responds with appropriate action and provides options, • Communicates guest requests with the appropriate department, • Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve guest dissatisfaction using empowerment within acceptable limits. Consults FO managers for further assistance, • Reviews departing guest's folios and invites guests back, • Makes reservations, • Acts as concierge assisting guests with directions, transportation and coordinated further accommodation through concierge. Job Knowledge, Skills, & Abilities • Excellent communication, interpersonal, and organization skills., • Must be able to carry 10 lbs., • Commitment to superior customer service and excellent customer service skills., • Proven ability to influence a team and achieve results., • Flexibility and creative problem-solving ability., • Strong initiative and self-motivation., • Fluency in job related English both verbal and non-verbal., • An appreciation and respect for the diversity of all individuals in the workplace., • Ability to handle pressure and work in a fast paced environment., • Must be able to work days, evenings, and weekends as necessary.

Job Description Overall Scope and Responsibility: Responsible for the registration of new guest, departures, reservations, cashier close reports and front office reports. Interact and work closely with other departments in an efficient manner. Provide and maintain the highest possibly service standards to our clientele at all times. Essential Duties: • Completes the registration process by inputting and retrieving information from computer, confirming pertinent information including number of guests and room rates. Assigns rooms based on guest's specific requests, VIP status etc. Issues keys and non-verbally confirms the room number and rate, • Informs guests on hotel facilities and amenities, provides directions within the property., • Communicates luggage delivery / retrieval with the bell staff, and car requests with the valet if needed, • Performs basic accounting procedures including exchange of foreign currency, cash handling, posting charged to guest folio, making adjustments etc, • Reviews reports such as credit limit report, arrivals/ departures, discrepancy report, group resumes etc and communicates pertinent information to the respective department, • Communicates credit issues to all revenue generating departments, • Projects a warm welcome, follows 10-5 rule, acknowledges waiting guests with no exception. Uses a clear and positive speaking voice, listens to understand requests, responds with appropriate action and provides options, • Communicates guest requests with the appropriate department, • Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve guest dissatisfaction using empowerment within acceptable limits. Consults FO managers for further assistance, • Reviews departing guest's folios and invites guests back, • Makes reservations, • Acts as concierge assisting guests with directions, transportation and coordinated further accommodation through concierge. Job Knowledge, Skills, & Abilities • Excellent communication, interpersonal, and organization skills., • Must be able to carry 10 lbs., • Commitment to superior customer service and excellent customer service skills., • Proven ability to influence a team and achieve results., • Flexibility and creative problem-solving ability., • Strong initiative and self-motivation., • Fluency in job related English both verbal and non-verbal., • An appreciation and respect for the diversity of all individuals in the workplace., • Ability to handle pressure and work in a fast paced environment., • Must be able to work days, evenings, and weekends as necessary.

Job Description Location: Marriott Miami Dadeland | 9090 S Dadeland Blvd Miami Fl 33156 USA Courtyard Miami Dadeland | 9075 S Dadeland Blvd Miami Fl 33156 USA Begin • Explore a career in hospitality, • People taking care of people, • Have flexibility in your career, • Be an influencer in the industry, • Fulfill your purpose Do your best work, begin your purpose, belong to an amazing team and become the best version of you. Compensation: Hourly Schedule: Full-Time Position Type: Non-Management Work setting: on-site Benefits • Health Insurance, • Dental and Vision, • Paid Time Off, • 401K, • Parking and Metro Reimbursement, • Travel Perks and Benefits, • Recognition and Rewards, • Growth Opportunities, • Holiday pay, • Free Meals, • Free uniforms, • Free life insurance, • Free short-term disability, • Exclusive Discounts via LifeMart, • …and much more! JOB SUMMARY Operate the telephone switchboard station in order to answer telephone calls. Process guest requests for wake-up calls, screening calls, and other requests related to placing or receiving telephone calls. Advise guests of any messages (e.g., voicemail, mail, faxes) received for them, and send them to the room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into the computer, contact an appropriate individual or department (e.g., Bell person, Housekeeping), and follow up with guests to ensure their request has been met to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. Assist guests with access to the internet. Assist when needed with all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support teams to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. JOB SPECIFIC TASKS Safety and Security • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters)., • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment., • Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel., • Report work-related accidents, or other injuries immediately upon occurrence to manager/supervisor., • Maintain awareness of undesirable persons on property premises. Policies and Procedures • Protect the privacy and security of guests and coworkers., • Follow company and department policies and procedures., • Maintain confidentiality of proprietary materials and information., • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures., • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures., • Perform other reasonable job duties as requested by Supervisors. Guest Relations • Thank guests with genuine appreciation and provide a fond farewell., • Address guests' service needs in a professional, positive, and timely manner., • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust., • Anticipate guests' service needs, including asking guest questions to better understand their needs and watching/listening to guest preferences and acting on them whenever possible., • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible., • Engage guests in conversation regarding their stay, property services, and area attractions/offerings., • Assist other employees to ensure proper coverage and prompt guest service., • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones). Communication • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls the appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call., • Speak to guests and co-workers using clear, appropriate and professional language., • Talk with and listen to other employees to effectively exchange information., • Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). Working with Others • Develop and maintain positive and productive working relationships with other employees and departments., • Support all co-workers and treat them with dignity and respect., • Partner with and assist others to promote an environment of teamwork and achieve common goals., • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality., • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Quality Assurance/Quality Improvement • Comply with quality assurance expectations and standards. Physical Tasks • Enter and locate work-related information using computers and/or point of sale systems., • Stand, sit, or walk for an extended period of time or for an entire work shift., • Read and visually verify information in a variety of formats (e.g., small print). Check-in/Check-out • Advise guests of any messages (e.g., voicemail, mail, faxes) received for them, and send them to the room if required., • Accommodate requests for room changes when possible. Communications • Operate the telephone switchboard station in order to answer telephone calls., • Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls., • Instruct guests on how to access the internet (e.g., dial-up, broadband, wireless)., • Transfer guests with internet access issues to the internet service provider's customer support line., • Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message., • Activate and deactivate guest room message lights as appropriate., • Test beepers and radios to ensure communications equipment works properly., • Assist callers with credit cards, calling cards, long distance, collect, overseas, and person to person calls. Reports/Recordkeeping • Log all guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation of guest problems and solutions. Greet/Escort Guests • Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities., • Identify and explain room features to guests (e.g., use of room keys, mini-bar, ice and vending areas, in-room safe, valet laundry services). Guest Services • Answer, record, and process all guest calls, requests, questions, or concerns., • Receive, record, and relay messages accurately, completely, and legibly., • Contact appropriate individuals or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest calls, request, or problem., • Follow up with guests to ensure their requests or problems have been met to their satisfaction., • Accept and record wake-up call requests and deliver them to the appropriate department., • Deliver wake-up calls for guests at the requested time. At Your Service • Follow up with guests regarding satisfaction with guest-related issues. VIP/Concierge Services • Respond to special requests from guests/residents with unique needs. Maintenance/Security • Notify Security of any guest reports of theft. Education: High School diploma/ G.E.D. Equivalent. Related Work Experience: No related work experience Supervisory Experience: No supervisory experience is required. Our Mission We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community. Our Vision To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities. Our Core Values We Inspire People We Embrace Innovation We Pursue Accountability SOCIAL MEDIA SITES Marriott Careers: Marriott Miami Dadeland LinkedIn: Website: Instagram: Facebook: Maps: Courtyard Miami Dadeland LinkedIn: Website: Instagram: Facebook: Maps: E-VERIFY MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program. MDM Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.

Job Description Overall Scope and Responsibility: Assist guest upon arrival & departure time in a courteous and professional manner. Provide detailed information to guests regarding hotel services, hours of operation, local venues and area events. Assist front office as assign. Essential Duties: • Retrieves guest items from cars, busses, vans and carts. Carries and or loads luggage, boxes and packages onto bell cart to transport items to guestrooms or meeting rooms (for groups), • Escorts guests to guestrooms, visually inspects room and telephone and deficiencies such as TV remote etc and informs engineering immediately. Points out room features and directory for reference, familiarize guests with amenities., • Offers ice to each arriving guests upon delivery of luggage., • Listens and responds to guest inquiries using a positive and clear voice. Answers questions and offers assistance., • Provides directions to nearby attractions., • Initiates requests to taxi cab companies upon guest requests., • Places newspapers in bags and delivers them to guest rooms., • Runs errands for guests, off property such as purchase or pick up of items., • Delivers faxes, packages, mail etc to guestrooms., • Maintains and posts hotel reader boards and public area signage., • Cleans and polishes bell carts and other equipment used in the department., • Maintains a guest log sheet daily., • Answers bell desk phone and provides information as needed., • Reads and matches luggage tags, writes claim tickets and detaches portion to give to guest., • Ensure Hotel entrance and Lobby area are clean and presentable at all times. Job Knowledge, Skills, & Abilities • Excellent interpersonal and problem resolutions skills., • Excellent communication and organization skills, • Walking and standing for long periods of time, • Must be able to lift up to 75lbs., • Minimum of one year of customer service experience No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position. Job Duties, tasks, schedules and requirements may be changed at any time. The receipt of a job description does not imply nor create a promise of employment, nor an employment contract of any kind.

Job Description A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: • Competitive health & wellness benefits, 401(k) & company match, • Paid Sick Days, Vacation, and Holidays, Paid Bereavement, • Pet Insurance and Paid Pet Bereavement, • Training & Development opportunities, career growth, • Tuition Reimbursement, • Team Member Hotel Rates, other discounts, perks and more The Assistant Guest Service Manager is a personable and proactive leader with a passion for delivering exceptional guest experiences. As a skilled hospitality professional, they possess strong organizational and multitasking abilities to manage daily operations seamlessly. A true team player, they thrive in a fast-paced environment, leading by example to motivate and support staff. With a focus on both guest satisfaction and operational excellence, they are a natural problem-solver who consistently strives to enhance every aspect of the guest experience. Who You Are: • Approachable, professional, and enthusiastic about creating memorable guest interactions., • Excel at building relationships with guests, team members, and stakeholders through effective communication., • Detail-oriented, adaptable, and skilled at handling challenges with poise and professionalism., • A natural leader who inspires your team to exceed expectations and deliver outstanding service., • Strong problem-solving abilities and a track record of delivering exceptional guest service., • Support the Guest Service Manager in overseeing the front desk, concierge, and guest service operations., • Lead, coach, and mentor the guest services team, ensuring high levels of engagement and performance., • Monitor daily operations, ensuring smooth check-ins, check-outs, and resolution of guest concerns., • Assist in scheduling, training, and development of team members to maintain service standards., • Collaborate with other departments to accommodate guest requests and ensure seamless operations., • Analyze guest feedback, identify improvement opportunities, and implement solutions to enhance guest satisfaction., • 2-3 years of experience in guest services or front office roles within the hospitality industry., • Proven leadership skills with experience in supervising or managing teams., • Familiarity with property management systems (e.g., Opera, Micros) and front desk operations., • Bell person, Guest Service Supervisor and concierge

Job DescriptionCompany Description We are looking for an Overnight Manager to join the re-opening of the famed Delano Miami Beach. Set to open its doors in late 2025, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 170 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality. Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as partner in the Delano brand), are currently undertaking a significant renovation and redevelopment of the iconic Delano hotel with an aim to open its doors again ahead of the 2025 winter high season. Job Description Under the general direction of the Director of Front Office, the Overnight Manager acts as the leader on duty during overnight hours. This role is responsible for overseeing all front desk and hotel operations, ensuring smooth guest arrivals and departures, resolving and preventing guest issues, and maintaining a strong presence throughout the property. The position supports the night audit process, monitors safety and security protocols, and coordinates with departments such as Housekeeping, Engineering, F&B and Security to address any overnight operational needs. Additionally, the Overnight Manager ensures accurate reporting, supervises the overnight team, and prepares the front office for a seamless transition into the next day’s operations, providing leadership and decision-making in the absence of daytime executive management. YOUR KEY RESPONSIBILITIES: • Oversee all hotel operations during the overnight shift, ensuring smooth and efficient service., • Supervise night audit procedures, guest service agents and ensure accurate completion of nightly financial reports and system rollovers., • Conduct property walks throughout the night to monitor cleanliness, safety, and operational readiness., • Act as the primary point of contact for all departments overnight, ensuring smooth interdepartmental communication and coordination., • Handle guest check-ins, check-outs, room changes, and special requests in a timely and professional manner., • Resolve and report guest complaints or incidents promptly, • Monitor lobby activity to ensure guest safety and maintain a welcoming, secure environment., • Communicate significant overnight events or issues to the morning management team through detailed shift reports., • Ensure all front office procedures and brand standards are consistently followed., • Coordinate with Housekeeping for early arrivals, room readiness, and status updates., • Respond to emergency situations (e.g., fire alarms, medical incidents, power outages) in accordance with hotel protocols., • Maintain communication with Engineering for urgent overnight maintenance concerns., • Reconcile discrepancies in guest folios and room inventory in collaboration with guest service agents., • Prepare the front desk and lobby area for a seamless transition to the morning shift., • Train, support, and supervise overnight front desk team members to ensure high service standards., • Manage room availability, walk-ins, cancellations, and no-shows effectively., • Enforce hotel safety and security procedures consistently throughout the night., • Perform administrative duties such as logging incidents, maintaining the lost & found, and updating guest preferences., • Maintain confidentiality of all guest and hotel information., • We recognize we are in the hospitality industry and that it may require us to provide lateral service., • We will on occasion call for each individual in the team to, on a routine basis, perform various related tasks as needed in the spirit of providing exceptional guest service.Qualifications, • High school Diploma or equivalent education required. Bachelor’s Degree preferred., • 2-4 years of experience in leadership role, or equivalent, • Ability to perform and oversee nightly audit functions including balancing daily revenue and posting corrections., • Skilled in handling guest complaints professionally and diplomatically during minimal staffing hours., • Comfortable working independently and making critical decisions without upper management onsite., • Strong knowledge of hotel operations including Front Desk, Concierge, Bell, Guest Services and solid knowledge of front desk protocol and experience working with high profile guests., • Strong knowledge of property management systems such as Opera, SynXis., • Strong verbal and written communication skills in English., • Must be able to stand or walk a minimum eight-hour shift., • Must be observant and quick to respond to various situations while also multitasking and handling stressful situations., • Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary., • Ability to push 20lbs+ consistently., • Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations., • Additional language ability is preferred., • All team members must maintain a neat, clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Provide a professional and competent image in order to provide residents and guests with friendly and outgoing customer service. As a key employee liaison between all guests of the community and the residents, Front Office personnel must be experienced in the hospitality industry, must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication in multiple languages. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer, • Assist guests with luggage to their rooms promptly when checking in and upon checking, • Assist guests by taking luggage to the curb to meet their • Remove trash, papers, cans, bottles, cups, etc., in lobby area between housekeeping runs., • Polish and clean bell carts, • Check and secure guests' luggage until, • Provide other assistance to guests as necessary to ensure the highest quality of, • Quickly respond to guest requests in a timely and friendly matter. Follow procedures for entering and leaving guest rooms. The working environment will be indoor and will require team member to sit and stand frequently. Low to moderate noise level in the workplace Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 50 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Position Type/Expected Hours of Work This position maybe full time or part time. Days and hours of work will be determine at the property. This schedule may change to accommodate the business needs of the property. Travel No travel is expected for this position. Required Education and Experience • Minimum six months related experience and/or, • This position requires standing, walking, bending, kneeling, stooping, and crouching throughout the, • Bi-lingual English/Spanish may be required at some properties Employee reports directly to the department supervisor and/or the Association Manager of the community. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description Place of Work: Front Desk Division: Front Office Responsible To: Front Office Manager Overall Scope and Responsibility: Assist guest upon arrival & departure time in a courteous and professional manner. Provide detailed information to guests regarding hotel services, hours of operation, local venues and area events. Assist front office as assign. Essential Duties: • Retrieves guest items from cars, busses, vans and carts. Carries and or loads luggage, boxes and packages onto bell cart to transport items to guestrooms or meeting rooms (for groups), • Escorts guests to guestrooms, visually inspects room and telephone and deficiencies such as TV remote etc and informs engineering immediately. Points out room features and directory for reference, familiarize guests with amenities., • Offers ice to each arriving guests upon delivery of luggage., • Listens and responds to guest inquiries using a positive and clear voice. Answers questions and offers assistance., • Provides directions to nearby attractions., • Initiates requests to taxi cab companies upon guest requests., • Places newspapers in bags and delivers them to guest rooms., • Runs errands for guests, off property such as purchase or pick up of items., • Delivers faxes, packages, mail etc to guestrooms., • Maintains and posts hotel reader boards and public area signage., • Cleans and polishes bell carts and other equipment used in the department., • Maintains a guest log sheet daily., • Answers bell desk phone and provides information as needed., • Reads and matches luggage tags, writes claim tickets and detaches portion to give to guest., • Ensure Hotel entrance and Lobby area are clean and presentable at all times. Job Knowledge, Skills, & Abilities • Excellent interpersonal and problem resolutions skills., • Excellent communication and organization skills, • Walking and standing for long periods of time, • Must be able to lift up to 75lbs., • Minimum of one year of customer service experience No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position. Job Duties, tasks, schedules and requirements may be changed at any time. The receipt of a job description does not imply nor create a promise of employment, nor an employment contract of any kind.

Job Description Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Director of Front Office. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more”….. ABOUT ARLO WYNWOOD Known for its colorful murals, art deco, hip vibe, and Miami’s best nightlife scene, Wynwood is the city’s most vibrant district and will be home to Arlo Hotels’ next property. Hopeful street artists come from near and far to tag their names on the walls of Wynwood; to stand alongside some of the world’s best-known street artists. The surrounding streets of Wynwood feature warehouses that have been converted to art galleries, restaurants, late-night bars, artisan shops, and boutique clothing stores. Just 20 minutes from South Beach, Wynwood offers the ideal Miami urban escape. Launching its fifth hotel in the portfolio, Arlo continues to break ground, literally and figuratively, with the first hotel in the Wynwood district. The 217-room property, located at 2217 NW Miami Court, opened in November 2022. The hotel consists of 9 floors including a Penthouse suite, a spectacular rooftop pool with an outdoor bar, lounge chairs and four cabanas serving 360 views. The ground floor consists of a lobby lounge, retail shelves, grab and go bodega, as well as a full-serviced counter lobby bar and restaurant with indoor/outdoor seating. There will be a separate entertainment area, located on the northeast side of the property. The 3rd floor plays host to an outdoor courtyard with a bar and “beer garden”, a gallery space that concerts into two flex spaces, a game room which can be converted into a private room, interior bar with lounge spaces, a fitness rom, exterior yoga deck, and a hospitality suite. To bring the art vibes of Wynwood to the property, Arlo Wynwood will have interior artwork in collaboration with Indie Walls (an art curator of new and upcoming local artists) and an exterior façade which will feature graffiti and artwork by local Miami-based artists. This position is responsible for the daily operation of the front desk and liaising with any area impacting guest service. Plans, directs and coordinates activities to ensure exceptional service is achieved. Provides operational support, distributes information, trains, motivates and recognizes team members. Exercises independent judgement and initiative in the course of carrying out overall responsibilities. RESPONSIBILITIES AND AUTHORITIES: • Is an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for opportunity., • Always treats guests with courtesy and respect in a variety of situations., • Displays honesty & integrity., • Oversees the Front Office Department – Bell Person, Lobby Hosts and Assistant Front Office Managers., • Conducts pre-shift meetings., • Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings., • Motivates and develops team members., • Maximizes room sales, room revenue and profit., • Leads and supervises the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins., • Embraces and effectively lives Arlo Core values and culture., • Assigns, coordinates, and supervises work activities of Lobby Hosts/Bell Attendants., • Trains, mentors and develops Lobby Hosts & Bell Attendants. Prepares team member schedules, completes payroll, and monitors labor costs by reviewing daily schedule vs. occupancy and daily operational demands., • Ensures work is completed to include shift closings, room deposits, refunds and rebates. All necessary paperwork is completed., • Conducts Annual Performance Reviews with reporting team members., • Responds immediately to all emergency situations, completes necessary incident reports, and follows up with guests and staff., • Communicates effectively to staff using tools such as: pre-shift briefings, orientation, activities, short take training and developmental reviews., • Manages same day rooms inventory and rate yielding., • Takes personal responsibility for correcting service problems and creates memorable guest experiences. Education: Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to: • Hospitality Diploma or Degree Preferred, • Hospitality or Customer Service

Job Description The Role… At Soho House the Spa Coordinator is responsible for ensuring the highest level of member and guest satisfaction for spa customers by greeting customers, handling correspondence, answering customer inquiries, escorting guests to treatment areas, promoting spa services, and ensuring the operation run smoothly. A successful Spa Coordinator is experienced in providing elevated guest experience and customer service by be extremely organization and process driven. Main Duties... • Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner, directed or escorted to desired spa / beauty treatment, • Answer high-volume phone lines and calls for general inquiries, coordinate bookings, re-scheduling, confirmations and relay messages for members / guests among other inquiries, • Well-versed on standard Q&A regarding amenities, spa treatments, hours of operation and amenity availability/pricing, • Adhere to health and safety policy (I.e. IIPP, worker's comp procedures, and allergy procedures) is always followed as well as implement, monitor and enforce compliance with all Company policies, procedures, and standards and local, state, and federal law as applicable, • Anticipate, identify and ensure all guests needs are being met and confident to problem solve in real-time to ensure any risks or concerns are addressed and action items have been set, • Assist guests by checking/ retrieving their coats and/or items they left with the bell person, • Build relationships with members and guests and communicate and red flags and positive feedback to management to assess, • Influence a fun and positive atmosphere by being approachable and professional, • Daily management of retail area and cashier duties and processing of retail sales as well as upsell treatments and services as well as retail items to elevate spa experience(s), • Minimum of 2+ years' experience in a similar role within retail, customer service, beauty, health and/or wellness, • Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities as well as coordinating, scheduling appointments and collecting payment for service, • Knowledge of safeguarding and health and safety matters, • Strong communication and people skills, organized, detail oriented, customer service driven and technology savvy, • Flexible schedule and ability to work nights, weekends and holiday's (when applicable), • Must be able to seize, grasp, turn and hold objects with hands., • Must be able to work on your feet for at least 8 hours., • Fast paced movements are required to go from one part of the club to others., • Must be able to move, pull, carry, or lift at least 20 pounds., • Occasionally kneel, bend, crouch and climb as required. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match, • Paid Time Off: Full- Time Employees have sick day's + vacation days, • Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically, • Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability, • Learning & Development: An extensive range of internally and externally run courses are available for all employees., • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all., • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to., • Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

Job Description Location: JW Marriott Marquis Miami | 255 Biscayne Blvd Way, Miami Florida 33131 USA Compensation: Hourly Schedule: Full-Time Position Type: N-Management Benefits • Health Insurance, • Dental and Vision, • Paid Time Off, • 401K, • Parking and Metro Reimbursement, • Travel Perks and Benefits, • Recognition and Rewards, • Growth Opportunities, • Holiday pay, • Free Meals, • Free uniforms, • Free life insurance, • Free short-term disability, • …and much more! JOB SUMMARY Oversee GXP platform usage hotel-wide across all departments. Answer all guest inquiries via GXP chat. Monitor and own all CEC cases from Marriott to ensure they are closed within the required timeframe. Contact appropriate individuals or departments (e.g., Bellperson, Housekeeping, Engineering, F&B, Loss Prevention, etc.) as necessary to resolve guest calls, requests, or problems. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed. Work closely with Rooms Controller and Guest Relations Manager to identify all guest preferences via GPS to enhance guest experience. Assist management in training, motivating, and coaching employees on GXP/GPS usage; and serve as a GXP champion for the property. Coordinates and facilitates GXP operational-related training for all departments. Drive and monitor GXP procedures to ensure compliance with all Marriott standards/requirements. Report accidents, injuries, and unsafe work conditions to the manager; and maintain awareness of undesirable persons on property premises. Follow all company policies and procedures, ensure uniform and personal appearance is clean and professional, maintain the confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, and support the team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Our Mission We provide genuine hospitality by inspiring solid relationships with our guests, associates, and partners to make a difference in our community. Our Vision To be the leading choice in Miami by welcoming guests worldwide, offering fun, innovative, and unique hotel experiences while developing our communities. Our Core Values We Inspire People We Embrace Innovation We Pursue Accountability SOCIAL MEDIA SITES Marriott Careers: JW Marriott Marquis Miami Website: Instagram: Facebook: Twitter: Maps: E-VERIFY MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program. MDM Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.

Job Description POSITION PURPOSE: Assist direction of operations of key guest and associate contact departments and supporting leadership roles and associates. Directly oversee all areas of Front Office operations to include Front Desk, Rooms Control, Bell Persons, Resort Shuttle and Packaging Planning in partnership with supporting efforts of Guest Services, Gate Greeters and Valet to enhance operational efficiency and increase guest satisfaction. EXAMPLES OF DUTIES: ESSENTIAL FUNCTIONS: • Direct the activities of key guest contact departments by giving guidance, leadership and instruction to Front Office Managers and Supervisors., • Assist in maintaining labor and expense efficiencies in accordance to budget and forecast for Front Office., • Previous senior leadership in Front Office operations for a Four or Five Diamond resort., • Participates in approval of all new hire associates for Front Office, Package Planning, Bell Operations, Resort Shuttle and Rooms Control., • Monitors all rooms’ related systems that directly impact the guest, to ensure proper procedures are developed, in place and followed which allow for an outstanding guest experience., • Communicates with guests and associates both verbally and in writing to answer questions and resolve issues., • Facilitates the coordination show rooms, sales site visits and special requests, reservations, etc. to ensure understanding by resort operations of procedures that may impact potential guests. OTHER: Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the resort. Regular attendance in conformance with the standards, which may be established by Trump National Doral is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the industry that we are in, a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. • Ensure guest reservation policies, standards and procedures are met., • Ensure the efficient handle of group operations are executed by Front Office operations., • Ensure the effective resolution of any complaints/challenges., • Ensure any issues are immediately resolved., • Ensure guest check-in/check-out procedures are efficiently followed and any issues immediately resolved. Ensure department’s strategic plan for large group arrivals or resort turn of rooms to ensure an exceptional guest experience and operational execution., • Manage and plan relocation efforts when necessary with Rooms Division Manager and/or Director of Rooms., • Manage incremental revenue Up Sell Program and Special resort initiatives such as St. Jude and Trump Card Enrollments., • Develop and maintain relations with comp set hotels and resorts to enhance networking and partnerships for future needs and comparison efforts., • Ensure first class verbiage and etiquette for Front Office associates and maintain consistent knowledge of resort information for F&B outlets, Golf, Events and individual group information., • Ensure operations partners including Valet Parking & Transportation are alignment with Trump standards of high quality guest and associate experience expectations to ensure Trump Arrival and Departure standards are met., • Possess strong critical thinking to best direct Front Office leaders on efficiency, quality and consistency., • Participates in Manager-On-Duty program and constant monitoring throughout resort and troubleshooting issues., • Meets with guests to resolve service breakdowns to their satisfaction and aid in meeting special guest requests., • Ensures processes for guest issues and resolution are developed and maintained creating an increase in overall guest satisfaction and operational effectiveness for associates., • Ensure HotSos policies and procedures are maintained to address and record guest issues and maintain accurate updates for guest profiles and other operational departments use in the resort., • Ensure standards for Arrival and Departure, Bell functions and Shuttle are maintaining expected timing for Four Diamond Standards. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. • Knowledge of computer systems for registration, reservations, communications and back-up systems., • Proficient in computer applications including Word and Excel., • Able to create Standard Operating Procedures, Job Descriptions and Flow Chart Mapping., • Able to effectively participate in forecasts, budgets and standard operating procedures., • Ability to multi task and provide critical thinking., • Mathematical comprehension to understand and interpret numbers as they apply to operations., • Ability to read, write, speak and understand the English language to communicate with guests and associates. Bilingual leader to provide clear communication between guests and associates., • Ability to develop subordinates to enhance advancement in the resort and corporation., • Ability to effectively deal with internal and external guests, which requires tact, patience, and diplomacy. SAFETY REQUIREMENTS: Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The resort will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your leader. PHYSICAL REQUIREMENTS: Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours Physical Activity Frequency Sitting Frequent Walking Frequent Climbing stairs Frequent Crouching/Bending/Stooping Occasional Pushing/Pulling Occasional Reaching Constant Grasping Frequent Talking Constant Hearing Constant Lifting/Carrying Occasionally up to 25 lbs. Near Vision Constant Far Vision Constant Smell Frequent Travel Occasional OTHER DUTIES: Assimilate into Trump National Doral Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards. QUALIFICATION STANDARDS: EDUCATION High School graduate or equivalent required. College degree preferred. EXPERIENCE Three to five years of experience as Director of Front Office Operations, Guest Services, and/or Housekeeping. Previous experience in the effective management of associates and leaders. Experience in "Big Box" properties of 500 keys or more preferred. LICENSES OR CERTIFICATES CPR Certification and/or First Aid Training preferred. Ability to obtain appropriate government required licenses or certificates. GROOMING/UNIFORMS All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. Trump National Doral participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Job Description Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Lobby Host. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more”….. Responsible for welcoming and assisting in setting the tone for a guest’s experience through the process of check in and out of hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, acting as a switchboard relief and providing luggage assistance; assisting with valet parking and summoning cabs. RESPONSIBILITIES AND AUTHORITIES: • Always treat guests with courtesy and respect in a variety of situations, • Honesty & Integrity, • Connects with guests on a daily basis, provides exceptional customer service and creates memorable experiences, • Responds to guest complaints promptly and professionally., • Reports guest concerns or comments to the Front Desk Supervisor/Duty Manager, • Establishes and develops long term customer relationships providing value and profitability, • Enhances our guests’ stay by creating an inviting atmosphere, • Coordinates and multi-tasks job duties in an active environment, • Assists with summoning the third-party valet service to park guests’ vehicles., • Assists with summoning cabs for guests and clients., • Maintains eye contact with guests Greeting and Welcoming Guests • Always greets guests in a friendly manner., • Speaks in clear and discreet sentences., • Positions self at the main entrance to open and hold the door for all guests entering and leaving the building., • Opens vehicle doors and greet guests., • Assists guests with kiosk check-in., • Enters information such as arrival alerts and messages., • Corrects inaccuracies and discrepancies on guest accounts., • Posts charges to guest accounts., • Completes daily high balance checks., • Checks groups and tours in and out., • Confidently sells the hotel to prospective guests by showing familiarity with guest rooms, facilities and amenities., • Assist arriving guests with luggage upon entering and exiting the building., • Escort guests to their room and handles luggage., • Secure and stores luggage for guests., • Retrieve luggage for departing guests., • Escort guests to their room with luggage., • Familiarize guests with in-room facilities, TV, Thermostat, lighting, and features in the room., • Conduct guest’s orientation of outlets, fitness center, general area attractions, etc., • Maintains good posture when interacting and greeting guests., • Assists and coordinates with Front Desk for any special requests., • Familiarizes themselves with all VIPs and Arrivals, • General Store maintenance, • Conduct sales within the General Store, • Understand the product within the General Store and have the ability to speak to the product, • Reports any guest concerns or comments to the Director of Front Office and Front Office Managers/ Supervisor(s), • Provides Concierge services to guests., • Investigates guest charges to resolve guest complaints., • Checks messages and mail., • Books guest reservations for individuals via telephone, walk-in, email or fax from within the hotel in accordance with hotel standards and reservations scripts., • Up-sell rooms where possible according to established procedures to maximize revenues., • Assists with guest luggage to and from the room when needed., • Deliver packages (mail, faxes etc.) to guest room when needed., • Assists in calling and retrieving cabs for guests upon request., • Balance cash daily., • Deposit received cash in safe and return personal and/ or individual floating bank to issued safety deposit box., • Ensure all billing and paperwork is done in accordance with Accounting standards., • Accept advance deposits for guests and posts the advance to guests' accounts., • Minimum of Hospitality, Retail or Services related industries experience preferred, • Must be able to stand for periods of time (Up to 6 hours), • Efficient in Computer and Typing Skills. Known for its colorful murals, art deco, hip vibe, and Miami’s best nightlife scene, Wynwood is the city’s most vibrant district and will be home to Arlo Hotels’ next property. Hopeful street artists come from near and far to tag their names on the walls of Wynwood; to stand alongside some of the world’s best-known street artists. The surrounding streets of Wynwood feature warehouses that have been converted to art galleries, restaurants, late-night bars, artisan shops, and boutique clothing stores. Just 20 minutes from South Beach, Wynwood offers the ideal Miami urban escape. Launching its fifth hotel in the portfolio, Arlo continues to break ground, literally and figuratively, with the first hotel in the Wynwood district. The 217-room property, located at 2217 NW Miami Court, opened in November 2022. The hotel consists of 9 floors including a Penthouse suite, a spectacular rooftop pool with an outdoor bar, lounge chairs and four cabanas serving 360 views. The ground floor consists of a lobby lounge, retail shelves, grab and go bodega, as well as a full-serviced counter lobby bar and restaurant with indoor/outdoor seating. There will be a separate entertainment area, located on the northeast side of the property. The 3rd floor plays host to an outdoor courtyard with a bar and “beer garden”, a gallery space that concerts into two flex spaces, a game room which can be converted into a private room, interior bar with lounge spaces, a fitness rom, exterior yoga deck, and a hospitality suite. To bring the art vibes of Wynwood to the property, Arlo Wynwood will have interior artwork in collaboration with Indie Walls (an art curator of new and upcoming local artists) and an exterior façade which will feature graffiti and artwork by local Miami-based artists. BENEFITS • Complimentary Parking, • 401k Match, • Paid Holidays, • Paid Time Off, • Medical, Dental, Vision insurance, • Free Meals, • Tuition Reimbursement, • Training & Development

Job Description The Role… The Front Desk Supervisor is responsible for supporting and providing direction and leadership to the hotel Front Desk operations team for Soho Warehouse. A successful Front Desk Supervisor will be a proactive and resourceful team player who is knowledge about our House and the Nashville community. Responsibilities • Develop relationships with guests, group contacts, members and other guests in order to provide personalized Soho House service., • Over see scheduled shift and insuring all tasks are delegated and completed., • Resolve customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible., • Respond to guests' requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience., • Assist in the training, development, coaching, and mentoring for the department, • Communicate within department as well as other departments on crucial matters, • Assure the proper handling of VIPs. Protect their privacy and confidentiality., • To ensure the company culture is visible in all aspects of the business., • Take action in all matters related to the safety, security, satisfaction and well-being of employees, hotel guests and property. Responds swiftly and effectively in any hotel emergency of safety situations, • Comply with all hotel policies, standards and local laws, • Greet guests and checking them into and out of the Hotel., • Be fully knowledgeable of room types, room descriptions, rates and availability., • General phone etiquette., • Present any messages or packages., • Offer bell attendant assistance and luggage storage facilities, offering to have the guest's car brought to the door., • Offer assistance in arranging transportation., • Perform all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc., • At least 1 year of Front Desk experience in a similar industry., • Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities., • Quick learner or have OpenTable, Salesforce, Google Sheets and/or Opera, • Problem solving skills and bring conflict resolution to any anticipated or current matter, • Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment, • Strong communication skills and ability to understand and follow written and verbal instructions, • Must be able to seize, grasp, turn and hold objects with hands, • Must be able to work on your feet for at least 8 hours, • Fast paced movements are required to go from one part of the club to others, • Must be able to move, pull, carry or lift at least 20 pounds Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match, • Paid Time Off: Full- Time Employees have sick day's + vacation days, • Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically, • Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability, • Learning & Development: An extensive range of internally and externally run courses are available for all employees., • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all., • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to., • Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

Job Description The role… At Soho House, the Club Receptionist is responsible for welcoming, directing or signing in all members and guests to the property. As Club Reception, you will wear many hats and oversee the diverse portfolio of your local properties; reception desk and handle basic computer duties, host in the Restaurant and Rooftop, as well as performing Guest List responsibilities. A successful and experienced Club Reception, may also be responsible for training other members of the reception team and may be responsible for Maitre'd duties. We hope that you're a people person with excellent professional phone etiquette and a flair for making members and guests feel welcome! Main Duties • Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner, • Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries, • Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing, • Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet, • Perform Guest List duties on the floor level, club and/or Rooftop (if applicable), • Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set, • Assist guests by checking/ retrieving their coats and/or items they left with the bell person, • Build relationships with members and guests and communicate and red flags and positive feedback to management to assess, • Minimum of 3+ years' experience in a similar role., • Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities., • OpenTable, Salesforce and Opera experience is a plus not a must, • Problem solving skills and bring conflict resolution to any anticipated or current matter, • Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment, • Strong communication skills and ability to understand and follow written and verbal instructions, • Must be able to seize, grasp, turn and hold objects with hands., • Must be able to work on your feet for at least 8 hours., • Fast paced movements are required to go from one part of the club to others., • Must be able to move, pull, carry or lift at least 40 pounds. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match, • Paid Time Off: Full- Time Employees have sick day's + vacation days, • Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically, • Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability, • Learning & Development: An extensive range of internally and externally run courses are available for all employees., • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all., • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to., • Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

Job DescriptionCompany Description From our dazzling location in the heart of Miami, Ennismore offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our team as a Bell Attendant, located at SLS LUX, Miami. JOIN THE TEAM TODAY! Job Description Job Purpose: The Bell Attendant position is responsible for meeting, greeting, and assist in transporting guest to tourist areas, providing information on the local area, and ensuring delivery and retrieval of luggage to all guests in a courteous, timely and professional manner. Duties & Functions: • Greet arriving guests and retrieve their luggage, • Escort guests to their rooms, explain the room facilities, and sell the hotel’s various outlets (restaurant, bar, spa), • Deliver luggage, messages, faxes, packages etc. for guests and to undertake various other requests in order to ensure their comfort, • Transport departing guests’ luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for, • Ensure that luggage has been stored safely according to prescribed procedures, • Ensure that the luggage storage area is kept clean and tidy at all times, • Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’, • Be fully aware of what functions are going on in the hotel, • Able to drive in a safe and efficient manner., • Able to keep a record of all the incidents while driving, for example, any accidents or tickets., • Responsible to ensure the safety and security of the guests while traveling., • Provide gracious, attentive, and friendly service, • Any other reasonable duties as assigned by the supervisor or manager., • Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams., • Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information., • Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed., • Health and Safety, • Food Hygiene, • Maintenance, • Emergency Procedures In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. • Attend mandatory meetings including divisional meetings, staff meetings, etc., • Participate in community events and ensure corporate social responsibility goals of sbe are met., • Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table and any departmental specific systems used., • Keep work area clean and organized., • Ensure confidential documents are kept in a secured area., • When disposing confidential documents that contain any personally identifiable information, they must be shredded or pulverized., • Complete other duties as assigned by the Department Head., • Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards. Assimilate into company’s culture through understanding, supporting and participating in all the company’s elements. Demonstrate working knowledge of the service standards. Regular attendance in conformance with the standards, which may be established by the company’s from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property. SAFETY REQUIREMENTS Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The restaurant will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. Requires ability to lift large and heavy packages and boxes and to the ability to load and unload small and large boxes as needed. Must have ability to safely lift minimum of 50 lbs. without assistance and to push and pull up to 150 lbs. with appropriate equipment. GROOMING/UNIFORMS All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. OTHER Additional language ability preferred. Qualifications SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. • High School Diploma or equivalent required, • One (1) to two (2) years in a public contact position, preferably in an upscale or lifestyle brand hotel, • Possess a gracious, friendly, and fun demeanor, • Ability to multitask, work in a fast-paced environment and have a high level attention to detail, • Maintain positive and productive working relationships with other employees and departments, • Ability to work independently and to partner with others to promote an environment of teamwork, • Must be able to stand or walk a minimum eight-hour shift., • Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations., • Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary., • Must have excellent communication skills and be able to read, write, speak and understand English., • Any other reasonable duties as assigned by the supervisor or manager., • We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service., • Must be able to work inside and outside at all times of the year as needed, based upon business volumes. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description JOB SUMMARY Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors. Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. JOB SPECIFIC TASKS Safety and Security • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor., • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment., • Maintain awareness of suspicious persons on property premises., • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters)., • Protect the privacy and security of guests and coworkers., • Maintain confidentiality of proprietary materials and information., • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures., • Follow company and department policies and procedures., • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures., • Address guests' service needs in a professional, positive, and timely manner., • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible., • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones)., • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust., • Thank guests with genuine appreciation and provide a fond farewell., • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible., • Engage guests in conversation regarding their stay, property services, and area attractions/offerings., • Speak to guests and co-workers using clear, appropriate and professional language., • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property., • Talk with and listen to other employees to effectively exchange information., • Support all co-workers and treat them with dignity and respect., • Stand, sit, or walk for an extended period of time or for an entire work shift., • Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities., • Tag, store, and retrieve luggage from luggage storage, providing guests with proper claim tickets for their luggage. CRITICAL COMPETENCIES Interpersonal Skills • Customer service orientation., • Teamwork., • Listening., • Presentation., • Positive demeanor., • Dependability., • Integrity. CANDIDATE PROFILE Education High School diploma/ G.E.D. Equivalent. Related Work Experience Less than 1 year of related work experience Supervisory Experience No supervisory experience is required. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind, and that my employment is at-will. This job description provides a general summary of the position from time to time the duties and responsibilities of this position may be amended, corrected or added to at the discretion of the Administration /Management. The hotel business functions seven days a week, 24 hours a day, all associates must realize this fact and be aware that at times it may be necessary to move associates from their accustomed shifts according to business demands. In addition, it is understood that the levels of business determine the amount of hours that are scheduled. I have read and agreed to the terms specified in this job description for the position I presently hold. A signed copy of this description will be kept in my personal record. I further understand that this job description may be revised at any time and that I will be provided with a revised copy.

Job DescriptionPOSITION PURPOSE: Provides guidance and leadership as Guest Service Supervisor and ensure consistent quality of guest service is provided to all guests in accordance with Trump National Doral - Miami Group culture standards. EXAMPLE OF DUTIES: ESSENTIAL FUNCTIONS • Assign and instruct Guest Service Attendants in details of work. Observe performance and encourage improvement. Monitor lobby traffic to make staffing adjustments accordingly., • Manage guest services operations., • Resolve guest complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been offered., • Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Trump National Doral - Miami Group culture standards., • Monitor performance of staff with performance evaluations and discipline issues. Make recommendations for training related issues when inconsistencies develop. OTHER: Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards, which may be established by Doral Golf Resort & Spa from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the industry that we are in, a need will occur for each associate to provide “Lateral Service.” Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. • Ensure guest reservation policies, standards and procedures are met. Ensure the effective resolution of any complaints/challenges. Ensure housekeeping procedures are efficiently followed and any issues immediately resolved. Ensure guest check-in/check-out procedures are efficiently followed and any issues immediately resolved. Ensure Food and Beverage quality and experience processes adhere to brand standards., • Meet with guests to resolve service breakdowns to their satisfaction and aid in meeting special guest requests working closely with Attaché and other key departments., • Coordinate processes that align marketing, resort operations and revenue management to enhance profitability and overall guest satisfaction. PHYSICAL REQUIREMENTS: Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours Physical Activity Frequency Sitting Frequent Walking Frequent Climbing Stairs Occasional Crouching/Bending/Stooping Occasional Pushing/Pulling Occasional Reaching Constant Grasping Frequent Talking Constant Hearing Constant Lifting/Carrying Occasionally up to 25lb. Near Vision Constant Far Vision Constant Smell Occasional Travel Occasional OTHER DUTIES Assimilate into Trump National Doral - Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards. SAFETY REQUIREMENTS Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your leader. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY • Knowledge of computer systems for registration, reservations and back up systems., • Mathematical comprehension to understand and interpret numbers as they apply to operations., • Ability to read, write, speak and understand the English language to communicate with guests and associates., • Ability to develop subordinates to enhance advancement in the resort and corporation., • Ability to effectively deal with internal guests and external guests, which requires tact, patience, and diplomacy., • Knowledge of basic sanitation requirements/controls and applications of relevant chemicals. EXPERIENCE Experience in a Supervisory role. QUALIFICATION STANDARDS EDUCATION High school graduate or equivalent required. Four year college degree preferred. EXPERIENCE Minimum of 3-5 years Front Office, Guest Services and/or Housekeeping management experience for major Resort Company in a similar size operation. LICENSES OR CERTIFICATES CPR Certification and/or First Aid Training preferred. Ability to obtain any government required license or certificates. GROOMING/UNIFORMS All associates must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. OTHER Additional language ability preferred. *$500 Sign-on Bonus. You will receive $250 upon a successful 90 day completion and $250 upon 180 day completion of employment. Trump National Doral Miami participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Job Description Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic F/T Bell Attendant. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more"..... This position is responsible for representing Arlo and setting the tone for a guests experience. Welcoming guests to the hotel; opening doors; providing luggage assistance; assisting with valet parking and Front Desk Support. RESPONSIBILITIES AND AUTHORITIES: • Always treat guests with courtesy and respect in a variety of situations, • Honesty & Integrity, • Delivers outstanding service and creates memorable experiences., • Handles guest complaints promptly and professionally., • Reports guest concerns or comments to the Manager on Duty., • Establishes and develops long term customer relationships providing value and profitability., • Coordinates and multi-tasks job duties in an active environment Greeting and Welcoming Guests • Always greets guests in a friendly manner., • Speaks in clear and discreet sentences., • Positions self at the main entrance to open and hold the door for all guests entering and leaving the building., • Opens vehicle doors and greet guests., • Assist arriving guests with luggage upon entering and exiting the building., • Escort guests to their room and handles luggage., • Secure and stores luggage for guests., • Retrieve luggage for departing guests., • Escorts guests to their room with luggage., • Familiarizes guests with in-room facilities, TV, Thermostat, lighting, and features in the room., • Conducts guest's orientation of outlets, fitness center, general area attractions, etc., • Maintains good posture when interacting and greeting guests., • Assists and coordinates with Front Desk for any special requests., • Familiarizes themselves with all VIPs and Arrivals, • Reports any guest concerns or comments to the Rooms Division Manager and Assistant Manager., • Checks messages, mail, and Movement of the Day, • Assists Front Desk and Night Audit when necessary., • Overnight duties include: hotel patrols, deliveries, and room service., • Delivers guests packages, parcels, and newspapers., • Cleans and tidy's the bell closet and carts., • Calls for vehicles from the parking garage., • Assists in calling and retrieving cabs for guests upon request., • Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:, • Must be able to lift up to 30lbs and stand for long periods of time ABOUT ARLO WYNWOOD Known for its colorful murals, art deco, hip vibe, and Miami’s best nightlife scene, Wynwood is the city’s most vibrant district. Hopeful street artists come from near and far to tag their names on the walls of Wynwood; to stand alongside some of the world’s best-known street artists. The surrounding streets of Wynwood feature warehouses that have been converted to art galleries, restaurants, late-night bars, artisan shops, and boutique clothing stores. Just 20 minutes from South Beach, Wynwood offers the ideal Miami urban escape. Launching its fifth hotel in the portfolio, Arlo continues to break ground, literally and figuratively, with the first hotel in the Wynwood district. The 217-room property, located at 2217 NW Miami Court, opened in November 2022. The hotel consists of 9 floors including a Penthouse suite, a spectacular rooftop pool with an outdoor bar, lounge chairs and four cabanas serving 360 views. The ground floor consists of a lobby lounge, retail shelves, grab and go bodega, as well as full-serviced counter lobby bar and restaurant with indoor/outdoor seating. There will be a separate entertainment area, located on the northeast side of the property. The 3rd floor plays host to an outdoor courtyard with a bar and “beer garden”, a gallery space that concerts into two flex spaces, a game room which can be converted into a private room, interior bar with lounge spaces, a fitness rom, exterior yoga deck, and a hospitality suite. To bring the art vibes of Wynwood to the property, Arlo Wynwood will have interior artwork in collaboration with Indie Walls (an art curator of new and upcoming local artists) and an exterior façade which will feature graffiti and artwork by local Miami-based artists. BENEFITS • Complimentary Parking, • 401k Match, • Paid Holidays, • Paid Time Off, • Medical, Dental, Vision insurance, • Free Meals, • Tuition Reimbursement, • Training & Development

Job Description Responsible for the registration of new guest, departures, PBX, reservations, cashier close reports and front office reports. Interact and work closely with other departments in an efficient manner. Provide and maintain the highest possibly service standards to our clientele at all times. Essential Duties: • Completes the registration process by inputting and retrieving information from computer, confirming pertinent information including number of guests and room rates. Assigns rooms based on guest’s specific requests, VIP status etc. Issues keys and non-verbally confirms the room number and rate, • Informs guests on hotel facilities and amenities, provides directions within the property., • Communicates luggage delivery / retrieval with the bell staff, and car requests with the valet if needed, • Performs basic accounting procedures including exchange of foreign currency, cash handling, posting charged to guest folio, making adjustments etc, • Reviews reports such as credit limit report, arrivals/ departures, discrepancy report, group resumes etc and communicates pertinent information to the respective department, • Communicates credit issues to all revenue generating departments, • Projects a warm welcome, follows 10-5 rule, acknowledges waiting guests with no exception. Uses a clear and positive speaking voice, listens to understand requests, responds with appropriate action and provides options, • Communicates guests requests with the appropriate department, • Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve guest dissatisfaction using empowerment within acceptable limits. Consults FO managers for further assistance, • Reviews departing guest’s folios and invites guests back, • Makes reservations, • Excellent communication, interpersonal, and organization skills., • Must be able to carry 10 lbs., • Commitment to superior customer service and excellent customer service skills., • Proven ability to influence a team and achieve results., • Flexibility and creative problem-solving ability., • Strong initiative and self-motivation., • Fluency in job related English both verbal and non-verbal., • An appreciation and respect for the diversity of all individuals in the workplace., • Ability to handle pressure and work in a fast paced environment. Job Duties, tasks, schedules and requirements may be changed at any time. The receipt of a job description does not imply nor create a promise of employment, nor an employment contract of any kind.

Job Description About the Job: As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results. The Day-to-Day: • Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs., • Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances., • Ensure food safety, quality, and accuracy of orders., • Resolve customer complaints quickly, maintaining positive customer relations., • Provide regular feedback to the GM on Team Member performance., • Offer ongoing constructive and positive feedback to Team Members., • Actively participate in training Team Members., • Handle conflicts constructively and work with the GM to achieve resolution., • Assist the GM in screening Team Member candidates., • Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor., • Oversee proper product preparation, rotation, portioning, cooking, and holding times., • Assist the GM with facility maintenance and ensure health and safety standards are always followed. Is this you? • 1 year of restaurant/retail experience, with 3 months shift lead experience preferred, • Adheres to cash, security, inventory, and labor policies, • Must be at least 18 years of age, • Accessibility to dependable and reliable transportation, • Excellent communication skills, management/leadership and organizational skills., • Physical dexterity required (the ability to move up to 45 lbs. from one area to another)., • Attendance and Punctuality a must, • Operating of cash register as needed and making change for other cashiers., • Basic Math skills, • Maintains customer satisfaction and adheres to health and safety standards, • Promotes and champions Taco Bell’s culture and values, • Provides constructive feedback to Team Members, • Executes shift duties accurately and efficiently, • Promotes equity, inclusion, and belonging, • Ensures teammates and customers enjoy a positive experience Work-Hard, Play-Hard: • Competitive pay, • Free bachelor's degree and scholarship programs, • Free meals, • Flexible schedules! Day, evening, and late night, • Vacation pay and additional Paid Time Off, • Medical benefits, • 401k retirement plan with 6% match, • Health and wellness programs, • Perks! Discounts on mortgages, vehicles, cell phones, gym memberships and more, • Más earth! Commitment to a sustainable future This offer is contingent upon a satisfactory background check and proof of your work eligibility. The range for this role is $14-$22/hour. Compensation may vary based on geographic location and experience.

Job DescriptionCompany Description We are looking for a Concierge to join the re-opening of the famed Delano Miami Beach. Set to open its doors in early 2026, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality. Job Description JOB OVERVIEW: Under the general guidance of the Chief Concierge, the Concierge is responsible for delivering personalized, high-quality service to guests by anticipating and fulfilling their needs, preferences, and special requests. The Concierge acts as the primary resource for guests seeking information about the hotel, local attractions, dining, entertainment, transportation, and other services. This role requires exceptional communication skills, local knowledge, and the ability to create memorable guest experiences by providing professional, courteous, and efficient assistance throughout their stay. YOUR KEY RESPONSIBILITIES: • Lead and manage front office departments to ensure outstanding guest service and smooth day-to-day operations., • Maintain highest levels of guest service and ensure consistency with Delano Brand Standards., • Oversee scheduling, training, and performance management of the front office staff., • Provide knowledgeable recommendations on local dining, entertainment, cultural events, and tourist attractions, • Maintain and regularly update a comprehensive directory of trusted local vendors, service providers, and attractions, • Record guest preferences, special occasions, and feedback to personalize future stays and improve service quality, • Collaborate with other departments to coordinate guest services and ensure efficient problem resolution process., • Monitor guest feedback and implement service improvement strategies., • Ensure full compliance with health, safety, and hotel policies and procedures., • Drive team member engagement and team development through regular training and coaching., • Mentor, coach and guide staff on working successfully in a team atmosphere., • Ensure all necessary reports and forms are completed daily., • Any other reasonable duties as assigned by the supervisor or manager., • We recognize we are in the hospitality industry and that may require us to provide lateral service., • We will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.Qualifications SPECIFIC JOB KNOWLEDGE & SKILLS: • High school Diploma or equivalent education required. Bachelor’s Degree preferred, • Minimum 5 years in a leadership role preferably in an upscale or luxury lifestyle brand hotel, • Strong knowledge of hotel operations including Front Desk, Concierge, Bell, Guest Services and solid knowledge of front desk protocol and experience working with high profile guests., • Strong knowledge of property management systems such as Opera, SynXis., • Strong verbal and written communication skills in English, • Must be able to stand or walk a minimum eight-hour shift., • Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations., • Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary., • Ability to push 20lbs+ consistently., • Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations., • Additional language ability preferred., • All team members must maintain a neat, clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor. Additional Information What’s in it for you… • The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand., • The chance to challenge the norm and work in an environment that is both creative and rewarding., • Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.