Sales Support Representative
hace 24 días
Parsippany
Job Description MAIN FUNCTION: • To provide administrative support to Channel sales managers, • Provide front-line sales support for Channel customers QUALIFICATIONS: • 1-2 years order entry/customer relationship building experience, • BS in Business Administration or a related major, • Working knowledge of MS Office products including Word, Excel, PowerPoint, and Power BI, • Excellent written/oral communication, including ability to communicate effectively in English (Bilingual a plus), • Ability to organize and enter large amounts of data efficiently with accuracy, • Strong attention to detail, • Strong organizational skills, • Strong service and customer relationship building skills WORKING CONDITIONS: The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. KEY RELATIONSHIPS: • PNY staff, • Customers, • RMA departments at customer locations, • PNY sales representatives DUTIES AND RESPONSIBILITIES: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Process orders via EDI, • Manage order entry and manual order changes for customers, • Provide pricing and availability to customers, including maintenance of updated price lists in Epicor & Shared Drive, • Set up new parts for customers via Customer’s Portal, • Identify and communicate lead times and order status; expedite when necessary and monitor backlog to ensure on time shipping, • Proactively monitor exceptions and errors in Epicor for timely order processing, • Furnish shipping reports to designated accounts, designed to customer’s specifications, • Coordinate with Planning/Shipping to meet required delivery dates, • Maintain Customer Routing Guides and Compliance Guidelines, • Maintain databases for designated accounts, including ship to addresses, SKU numbers and customer specifications, • Maintain up-to-date filing system of sales orders, PO’s and other related reports, • First point of contact in resolving customer issues (e.g. order status, expediting, ETA’s, and shipping inquiries) and last point of resolution. If not, know when and who to escalate, • Enter RMA requests and follow-up completion of RMA documentation process, • Prepare daily reports on inventory and backlog for internal use, • Prepare consignment billing weekly for Office Superstores, • Attend weekly customer calls to ensure timely and effective communication between customer and Planning, • Provide details to avoid chargebacks for compliance violations, • Prepare PVs for Finance to accommodate price discrepancies on orders, • Make certain to be effective back-up of accounts when needed, • Ensure timely order flow through Rithum as well as maintaining current inventory stats, • Update and keep vendor portals current on pricing, part numbers and UOM configurations, • Attend training on product and procedures as required, • Be effective liaison between Sales and Customer on all issues, • Communicate with Planning, Finance, Marketing, Sales and Operations Shipping for efficient order processing The base salary range for this position is $50,000.00 to $60,000.00; the exact salary depends on several factors such as experience, skills, education, and budget. BENEFITS OVERVIEW: We offer a competitive benefits package that includes medical, dental, vision, basic life and AD&D coverage, short- and long-term disability, a 401(k) retirement plan, annual discretionary salary increases and bonuses. Employees receive paid company holidays, paid time off, and access to company-paid training. Optional benefits include tuition reimbursement, a 529 college savings plan, pet insurance, legal and ID theft coverage, and other voluntary insurance plans.