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Job DescriptionDescription: Salary: $40,000 plus overtime pay Job Status: Full-time and on-site Location: 4301 Rising Sun Avenue, Philadelphia, PA 19140 ABOUT APM Asociación Puertorriqueños en Marcha (APM) has been helping families achieve their greatest potential since 1970 by providing early childhood education, foster care & adoption, child welfare, mental & behavioral health, community and economic development, housing, community school services, and violence intervention services to the North Philadelphia communities. SUMMARY The Quality Assurance is responsible for ensuring that the Behavioral Health is adhering to established performance and quality standards. Specifics duties include tracking performance data and generating reports, reconciling program data, and performing other tasks as assigned. Some of the duties and responsibilities are: Overall Responsibilities • Assist in the process of updating department policies and procedures., • Provide feedback and collaborate with administration and clinical managers in the development of strategies for the implementation of Quality Improvement Plan (QIP’s), and overall clinical standards, staff development through hands on chart corrections, in-service instructions based on developing a department training calendar., • Establish working collaborative relationship with the clinical team in the development and maintenance of documentation manuals for both the Drug & Alcohol and Mental Health programs to support continued quality improvement and standardized documentation practices., • Consult with clinical management team about the appropriateness of clinical staff, development of annual training plan, and on-going monthly revisions of departmental annual training plan., • Assist in addressing regulatory agency grievance procedures., • Other duties as assigned. Data Collection/Auditing • Conduct random and scheduled audits (independently and/or along with members of the management team), identify deficiencies and provide timely corrections. Immediately report to the Administrative Director and management team all deficiencies., • Collect and evaluate data on how services are provided by each clinic., • Maintain personnel credentialing files in coordination with management team. Review files to ensure regulatory credentialing compliance with NIAC, CBH, Office of Mental Health and Substance Abuse Services (OMHSAS) and DDAP., • Assist in the preparation for clinical audits and the establishment of guidelines/processes to maintain audit readiness. Building Maintenance/Safety • Plan, implement, and evaluate quality program components to include, but not limited to, physical plant, documentation, and records to ensure the environment meets the social, emotional, health, and physical needs of the individuals. Monitor receptionists' expectations • Assist with interviewing new candidates for the receptionist position., • Train new hire receptionists., • Conduct random PDMP and lab audits on Credible to ensure they are completed before every doctor’s appointments., • Manage doctors’ schedules, holidays schedules, cash revenue, and report to Admin Director. Existing and New Hires Training/Clearances • Provide input, feedback, support and training in the development/implementation/adherence to best practices, recovery/resiliency principles, clinical models (i.e., CBT, trauma – focused approaches, PE), quality management and documentation expectations., • Gather new hire clearances and training certifications., • Maintain updated clearances and trainings for existing staff. BENEFITS • Health Insurance through Independence Administrators or $100/moth reimbursement with proof of current insurance, • Vision and Dental Plans through SunLife, • Basic Life Insurance (100% Employer Funded), • 403B Retirement Plan with Company Contribution, • Flexible Spending Accounts for Health, Childcare, and Public Transportation expenses, • Employee Assistance Program including free counseling, trainings, webinars, and other resources, • Could be eligible for the Public Service Loan Forgiveness Program as APM is a non-profit, • Voluntary Plans include Accident, Critical Illness, and Hospital Indemnity, • Short-term and Long-term Disabilities, • Employee Referral Program, • 20 Days of Paid Time Off include Illness, Vacation, Appointments, and Emergencies, • 12 Days of Paid HolidaysRequirements:, • Must be bilingual in Spanish and English., • Must have completed an Associate’s degree in any field., • Minimum of 2 years of experience in healthcare administration., • Strong organizational and multitasking abilities., • Excellent communications and interpersonal skills., • Proficient in healthcare management software (Credible) and Microsoft Office Suite., • Proficiency in Numpad is a plus.\nCompany Description Asociación Puertorriqueños en Marcha (APM) has been helping families achieve their greatest potential since 1970 by providing early childhood education, foster care & adoption, child welfare, mental & behavioral health, community and economic development, housing, community school services, and violence intervention services to the North Philadelphia communities. Asociación Puertorriqueños en Marcha (APM) has been helping families achieve their greatest potential since 1970 by providing early childhood education, foster care & adoption, child welfare, mental & behavioral health, community and economic development, housing, community school services, and violence intervention services to the North Philadelphia communities.

We are looking for a friendly, organized, and detail-oriented Front Desk Receptionist to join our team. This position is responsible for greeting patients, managing front-office communications, and supporting administrative and scheduling functions. The ideal candidate will provide exceptional customer service and maintain a professional and welcoming environment for patients, staff, and visitors. Advocare, LLC is a physician-owned partnership of leading pediatricians, family practitioners, and specialists in New Jersey, Pennsylvania, and Delaware. As a Front Desk Receptionist, you'll be an integral member of a forward-thinking clinical team dedicated to delivering exceptional patient care and service in a dynamic healthcare environment. Front Desk Receptionist Responsibilities: • Answer incoming calls on a multi-line telephone system with professionalism and efficiency, • Schedule and confirm patient appointments, • Transfer calls and take accurate messages according to office procedures, • Greet patients and visitors and notify the appropriate team member of their arrival, • Collect and post co-pays and communicate outstanding balances, • Check patients out and follow proper check-out protocols, • Notify the doctor when a patient cancels, • Type correspondence and office memos as directed, • Transcribe visit details into medical reports, • Prepare charts, gather necessary paperwork, and print daily appointment schedules, • Surgical precertification, understanding of medical billing and insurances, • Knowledge of Insurances and their portals Front Desk Receptionist Required Skills and Abilities: • Excellent customer service and communication skills, • Ability to maintain professionalism, confidentiality, and diplomacy, • Strong interpersonal skills with the ability to work with diverse individuals, • Detail-oriented with strong follow-up and multitasking capabilities, • Adaptable and flexible in a fast-paced, ever-changing environment, • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint), • Knowledge of Insurances, portals, Precertification and billing., • Bilingual preferred / Spanish, ability to schedule appointments & translate in office when needed Benefits Available: • Multiple medical and prescription coverage options, • Dental and vision care plans, • Health Savings Accounts (HSAs), where applicable, • Flexible Spending Accounts (FSAs), • Voluntary critical illness, cancer, and accident insurance, • Voluntary hospital indemnity coverage, • Voluntary short-term and long-term disability insurance, • Voluntary term life insurance and AD&D (Accidental Death & Dismemberment), • 401(k) retirement savings plan, • Paid time off (PTO), • Commuter benefits, • Group auto and homeowners insurance Part-time Benefits: • Vision, • Flexible Spending Accounts, • MetLife Auto/Vehicle & Home Insurance Discounts Requirements Education and Experience: • High School Diploma or equivalent required, • Front desk or medical office experience preferred, • Familiarity with electronic medical records (EMR) is a plus, • Precertification, understanding of medical billing and insurances, portals, • Bilingual preferred / Spanish, ability to schedule appointments & translate in office when needed

Bilingual Medical Receptionist- Philadelphia, PA. The IMA Group is looking for a customer-focused Bilingual Medical Receptionist to run our front desk and keep daily operations running smoothly. Update and maintain records in our electronic medical records system.

PHMC is a proud leader in public health.Our Mission is to be the premier regional provider of integrated, community-based healthcare by combining evidence-based clinical practices, outstanding patient service, innovative care partnerships, and team-driven excellence within a healthy fiscal environme

PHMC serves as both a direct service provider to individuals, families, and communities across the region and an intermediary agentmanaging large-scale contracts, government and philanthropic partnerships, and multidisciplinary initiatives that require operational sophistication, strategic leadership, and deep mission alignment. Program: Health Connection Component: Health Services Location: 5675 North Front Street, Philadelphia, PA 19120 FTE Status: Full-Time Job Overview: The Referral Coordinator is responsible for scheduling specialist appointments and tracking and following up with health center patients. The Referral Coordinator will report to the Practice Manager. Essential Duties & Responsibilities: • Schedule referral appointments for all center patients., • Verify insurance eligibility utilizing the various portals, • Complete required referral forms., • Provide directions to referral appointments, as needed., • Call and send a reminder letter for future appointments., • Contact patients to remind them of the appointment the business day before the appointment., • Call the place of referral and determine if the appointment was kept on the day of the appointment, if that information is not in EMR. If the appointment was not kept, re-initiate the process., • If the results are not in EMR, call the specialist or facility to receive a copy of the result or consultation letter to reconcile the order in EMR., • Enter completed referral data into the EMR, including the appointment time, date, and location., • Scan specialist reports into EMR., • Track and reconcile all referrals. Required to support other sites as staffing or workflow dictates., • Perform other duties as assigned, which may include scanning., • Fluent in speaking Bilingual Haitian Creole Skills: • Knowledgeable about specialist referrals., • Data entry experience, particularly with a practice management system., • Knowledge of medical terminology., • Must have a pleasant manner. Front Desk Coverage as Needed: • Verify appointment and demographics., • Verify insurance by utilizing the appropriate insurance portal., • Collect and scan insurance cards and ID into the EMR., • Check in patients via EMR., • Upon checking out, print the After Visit Summary (AVS) to give to patients., • Schedule follow-up appointments., • Provide transportation support, including SEPTA pass and/or parking validation if applicable., • Assist with appointment confirmation calls for the provider schedules. Experience: • One year of experience working either as a Medical Receptionist or a Referral Coordinator in a primary care setting is required. Education: • High School Diploma required. PHMC is an Equal Opportunity and E-Verify Employer.

The Quality Assurance is responsible for ensuring that the Behavioral Health is adhering to established performance and quality standards. Specifics duties include tracking performance data and generating reports, reconciling program data, and performing other tasks as assigned. Some of the duties and responsibilities are: • Assist in the process of updating department policies and procedures., • Provide feedback and collaborate with administration and clinical managers in the development of strategies for the implementation of Quality Improvement Plan (QIP's), and overall clinical standards, staff development through hands on chart corrections, in-service instructions based on developing a department training calendar., • Establish working collaborative relationship with the clinical team in the development and maintenance of documentation manuals for both the Drug & Alcohol and Mental Health programs to support continued quality improvement and standardized documentation practices., • Consult with clinical management team about the appropriateness of clinical staff, development of annual training plan, and on-going monthly revisions of departmental annual training plan., • Assist in addressing regulatory agency grievance procedures., • Other duties as assigned. Data Collection/Auditing • Conduct random and scheduled audits (independently and/or along with members of the management team), identify deficiencies and provide timely corrections. Immediately report to the Administrative Director and management team all deficiencies., • Collect and evaluate data on how services are provided by each clinic., • Maintain personnel credentialing files in coordination with management team. Review files to ensure regulatory credentialing compliance with NIAC, CBH, Office of Mental Health and Substance Abuse Services (OMHSAS) and DDAP., • Assist in the preparation for clinical audits and the establishment of guidelines/processes to maintain audit readiness. Building Maintenance/Safety • Plan, implement, and evaluate quality program components to include, but not limited to, physical plant, documentation, and records to ensure the environment meets the social, emotional, health, and physical needs of the individuals. Monitor Receptionists' Expectations • Assist with interviewing new candidates for the receptionist position., • Train new hire receptionists., • Conduct random PDMP and lab audits on Credible to ensure they are completed before every doctor's appointments., • Manage doctors' schedules, holidays schedules, cash revenue, and report to Admin Director. Existing and New Hires Training/Clearances • Provide input, feedback, support and training in the development/implementation/adherence to best practices, recovery/resiliency principles, clinical models (i.e., CBT, trauma focused approaches, PE), quality management and documentation expectations., • Gather new hire clearances and training certifications., • Maintain updated clearances and trainings for existing staff. Benefits • Health Insurance through Independence Administrators or $100/month reimbursement with proof of current insurance, • Vision and Dental Plans through SunLife, • Basic Life Insurance (100% Employer Funded), • 403B Retirement Plan with Company Contribution, • Flexible Spending Accounts for Health, Childcare, and Public Transportation expenses, • Employee Assistance Program including free counseling, trainings, webinars, and other resources, • Could be eligible for the Public Service Loan Forgiveness Program as APM is a non-profit, • Voluntary Plans include Accident, Critical Illness, and Hospital Indemnity, • Short-term and Long-term Disabilities, • Employee Referral Program, • 20 Days of Paid Time Off include Illness, Vacation, Appointments, and Emergencies, • 12 Days of Paid Holidays Requirements • Must be bilingual in Spanish and English., • Must have completed an Associate's degree in any field., • Minimum of 2 years of experience in healthcare administration., • Strong organizational and multitasking abilities., • Excellent communications and interpersonal skills., • Proficient in healthcare management software (Credible) and Microsoft Office Suite., • Proficiency in Numpad is a plus.

Job DescriptionBenefits: • Hiring bonus, • 401(k), • Bonus based on performance, • Competitive salary, • Health insurance, • Opportunity for advancement, • Paid time off, • Training & development ROLE DESCRIPTION: Brian Cover - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member. Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team. RESPONSIBILITIES: • Greet customers warmly in person and over the phone, directing them to the appropriate team members., • Manage appointment scheduling and office communications., • Assist in handling incoming inquiries and maintaining customer records., • Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options., • Provide excellent customer service and follow up on customers needs., • Support the team with various administrative tasks and projects.QUALIFICATIONS:, • Previous experience in a receptionist or customer service role., • Communication and interpersonal skills., • Organizational and multitasking abilities., • Comfortable with engaging in sales conversations., • Basic computer skills, including Microsoft Office and CRM systems., • Property/Casualty and Life/Health licenses (must be able to obtain), • Bilingual Spanish preferred

Job DescriptionDescription: We are looking for a friendly, organized, and detail-oriented Front Desk Receptionist to join our team. This position is responsible for greeting patients, managing front-office communications, and supporting administrative and scheduling functions. The ideal candidate will provide exceptional customer service and maintain a professional and welcoming environment for patients, staff, and visitors. Advocare, LLC is a physician-owned partnership of leading pediatricians, family practitioners, and specialists in New Jersey, Pennsylvania, and Delaware. As a Front Desk Receptionist, you’ll be an integral member of a forward-thinking clinical team dedicated to delivering exceptional patient care and service in a dynamic healthcare environment. Front Desk Receptionist Responsibilities: • Answer incoming calls on a multi-line telephone system with professionalism and efficiency, • Schedule and confirm patient appointments, • Transfer calls and take accurate messages according to office procedures, • Greet patients and visitors and notify the appropriate team member of their arrival, • Collect and post co-pays and communicate outstanding balances, • Check patients out and follow proper check-out protocols, • Notify the doctor when a patient cancels, • Type correspondence and office memos as directed, • Transcribe visit details into medical reports, • Prepare charts, gather necessary paperwork, and print daily appointment schedules, • Surgical precertification, understanding of medical billing and insurances, • Knowledge of Insurances and their portals Front Desk Receptionist Required Skills and Abilities: • Excellent customer service and communication skills, • Ability to maintain professionalism, confidentiality, and diplomacy, • Strong interpersonal skills with the ability to work with diverse individuals, • Detail-oriented with strong follow-up and multitasking capabilities, • Adaptable and flexible in a fast-paced, ever-changing environment, • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint), • Knowledge of Insurances, portals, Precertification and billing., • Bilingual preferred / Spanish, ability to schedule appointments & translate in office when needed Benefits Available: • Multiple medical and prescription coverage options, • Dental and vision care plans, • Health Savings Accounts (HSAs), where applicable, • Flexible Spending Accounts (FSAs), • Voluntary critical illness, cancer, and accident insurance, • Voluntary hospital indemnity coverage, • Voluntary short-term and long-term disability insurance, • Voluntary term life insurance and AD&D (Accidental Death & Dismemberment), • 401(k) retirement savings plan, • Paid time off (PTO), • Commuter benefits, • Group auto and homeowners insurance Part-time Benefits: • Vision, • Flexible Spending Accounts, • MetLife Auto/Vehicle & Home Insurance DiscountsRequirements: Education and Experience: • High School Diploma or equivalent required, • Front desk or medical office experience preferred, • Familiarity with electronic medical records (EMR) is a plus, • Precertification, understanding of medical billing and insurances, portals, • Bilingual preferred / Spanish, ability to schedule appointments & translate in office when needed

Job Description Northern Children's Services Wins the 2026 Top Workplaces Culture Excellence Award and the 2026 Top Workplaces Professional Development Award For more information, visit https://topworkplaces.com/company/northern-children-s-serv/ Join Our Team as Front Desk Medical Receptionist and help make a difference in the lives of children, youth, and families! Job Summary Are you passionate about supporting the healthy development of children, youth, and families for a brighter future? Look no further! At Northern Children’s Services (Northern), every role in the organization contributes to helping us achieve our mission and vision. We believe that every child and youth has the potential to transform themselves – no matter their background or life situation. We work to “walk the talk” when it comes to our organizational values: Excellence, Respect, Resilience, Cultural Humility & Justice, Healing, and Wellness. Why Choose Us? As Front Desk Medical Receptionist, you’ll embark on a fulfilling journey. • Leadership Opportunity, • Supportive Environment, • Empowerment and Progress, • Effective Communication, • Empowerment Through Planning, • Continuous Monitoring and Progress, • Documentation Excellence, • Networking and Collaboration Benefits: • We offer comprehensive health, dental, and vision insurance for full-time employees., • Life Insurance/AD&D and LTD: We provide full-time employees with a $20,000 life insurance policy through Mutual of Omaha Company at no cost. Additionally, Mutual of Omaha LTD coverage and AD&D insurance offer financial security to our employees and their families. Our partner insurance company offers a range of self-funded insurance plans, including accident insurance, cancer insurance, life insurance, critical illness coverage, and short-term disability insurance, providing additional financial protection to our employees. • 401(k) Retirement Plan: We offer a 401(k)-savings plan with a generous matching contribution after one year of employment., • Paid Leave: Employees have access to generous paid time off or sick leave, allowing them to prioritize their health and well-being., • Employee Assistance Program (EAP): Our EAP offers confidential referral and counseling services to help employees and their families manage life's challenges, including stress management, legal and financial concerns, depression, and substance abuse., • Legal Services: Self-funded legal services provide valuable support and resources for various legal matters. Qualifications You Bring: • Expertise, • Physical Capabilities, • Trauma-Informed Approach At Northern Children’s Services, Inc., we value diversity, inclusion, and the well-being of every individual. Join us in our mission to empower children and families, one meaningful interaction at a time. Apply today and be a part of something truly extraordinary! Northern Children’s Services supports the healthy development of children and youth while stabilizing their families to build stronger communities. Everything we do at Northern Children’s Services is designed to create a better future for our families. This position handles all agency incoming calls; and interface with the general community. The Front Desk Medical Receptionist will initiate referrals, create client profiles in the EHR system, and maintain the appointment schedule of agency physicians and clinical staff; particularly regarding initial and follow-up appointments. Essential Functions Include: • Communication, • Greet clients, visitors, and vendors, and provide direction in a friendly and professional manner., • Collect and update patient information, as needed including medical history and insurance, • Answer phones, screen, and route all incoming calls as appropriate, • Scan incoming documents into EHR system and route to the proper person, • Retrieve incoming faxes and distribute to the designated person, • Collect all incoming mail for distribution, • Stamp all outgoing mail, • Fax and upload documents within our EHR software, • Organization and time management to manage a variety of tasks effectively, • Attention to detail to schedule patients correctly and communicate scheduling, • Facilitate internal referrals and verify insurance, • Technological skills, update Excel spreadsheet to track data, additional task in word, • Interpersonal skills to interact positively with patients who may be upset or stressed, • Schedule initial and follow-up appointments with prospective consumers., • Contact consumers to ensure they attend scheduled appointments., • Clearly and effectively communicate pertinent consumer information to responsible parties., • Contact pharmacies as needed, • Contact hospital and request consumer medical information as needed, • Inform the clinician/assessor at once of any crisis situations. Documentation • Establish an initial chart/profile re: program enrollment, authorization, and consent., • Upload consumer medical information; blood work, prior authorization, medication consents, etc., • Input appropriate intake data into the EHR System., • Medical Records retrieval and submission to requestor Skill & Qualifications • Strong verbal and written communication skills, • Medical Experience a must, • Interpersonal skills to create a pleasant experience by being personable and attentive, • Familiarity with medical terminology and procedures is a plus, • Organization skills to keep accurate records and find important information quickly, • Time management skills to prioritize and complete a wide variety of tasks, • The ability to develop a clinical knowledge base and learn core solutions, • Patience and listening skills to respond appropriately and interact positively with consumers, • Knowledge of electronic health records and scheduling software is a must., • Technical Skills: Proficient with Microsoft Word, Excel and Outlook., • Excellent organizational, problem-solving, and interpersonal skills., • Ability to prioritize and meet multiple deadlines., • Bilingual a plus (Spanish) Education • Minimum requirement is a high school diploma, an Associate degree preferred. Physical Capabilities & Work Environment • Ability to walk up and down stairs., • Ability to operate a calculator and computer., • Current valid driver’s license. Trauma-Informed Principles Northern Children’s Services is committed to fostering a therapeutic environment rooted in safety, nonviolence, and resilience. Our policies are guided by trauma-informed principles, ensuring that we create a supportive and healing atmosphere for clients and staff. A trauma-informed approach recognizes that past experiences, including trauma, can significantly impact a person’s behavior, emotions, and interactions. Therefore, we strive to: • Use emotional intelligence: Respond with empathy and awareness, even in difficult situations., • Communicate effectively: Listen actively, ask clarifying questions, and avoid judgmental language., • Understand trauma’s impact: Be aware that clients or colleagues may react based on past experiences, not just the present moment., • Apply person-first, strengths-based language: Focus on people’s strengths and abilities rather than defining them by their challenges (e.g., saying "a person experiencing homelessness" instead of "a homeless person"). By adhering to these principles, we ensure that our workplace is not only effective but also compassionate and inclusive for everyone. Americans with Disabilities: As with all positions at Northern Children’s Services, Inc. we recognize the importance of accommodations individuals with disabilities. In that, we are committed to every extent possible accommodating disabled individual. We recognize the American With Disabilities Act of 1991 and understand the need to reasonably accommodate employees. All accommodation will be evaluated on a case- by case basis, evaluating the essential functions of the positions. DISCRIMINATION IS PROHIBITED IN EMPLOYMENT, PROMOTION, ASSIGNMENT OR DISMISSAL, ON THE BASIS OF RACE, RELIGION, COLOR, AGE, SEX, NATIONAL ORIGIN, and HANDICAP, OR RECEIPT OF SERVICES FOR MENTAL DISABILITY.

Job DescriptionDescription: Salary: $40,000 Department: CUA Prevention Status: Full Time and Non-Exempt Source of Supervision: Director of Family & Community Engagement Location: 1116 E Luzerne St, Philadelphia, PA 19124 ABOUT APM & CUA Asociación Puertorriqueños en Marcha (APM) has been helping families achieve their greatest potential since 1970 by providing early childhood education, foster care & adoption, child welfare, mental & behavioral health, community and economic development, housing, community school services, and violence intervention services to the North Philadelphia communities. Do you have a passion to help improve the safety, stability and well-being of children and their families? APM CUA is looking for compassionate and committed social workers who want to create long-lasting impacts in the lives of children and families. CUA stands for Community Umbrella Agency. APM CUA 2 services the Lower Eastern North region. JOB SUMMARY The Prevention Receptionist provides administrative support to the department and the Program Director. Duties include general clerical, front desk management and project-based work. The receptionist will project a professional agency image through in-person and phone interaction. Front desk receptionists play a key role in a wide range of organizations as they often present the first impression of the organization to clients and customers. The receptionist will manage incoming and outgoing client, community service provider, partners and other stakeholder visits to the office. DUTIES AND RESPONSIBILITIES • Represents the agency when greeting clients, stakeholders and partners and answering phone calls., • Answers phone to the Center’s general phone line., • Greets guests to the Center in a professional manner., • Supports staff with general office duties including copying and filing., • Maintains databases tracking client satisfaction., • Places supply orders and other duties as assigned., • Other duties as assigned. BENEFITS • Health Insurance through Independence Administrators or $100/ month reimbursement with proof of current insurance, • Vision and Dental Plans through SunLife, • Basic Life Insurance (100% Employer Funded), • 403B Retirement Plan with Company Contribution, • Flexible Spending Accounts for Health, Childcare, and Public Transportation expenses, • Employee Assistance Program including free counseling, trainings, webinars, and other resources, • Could be eligible for the Public Service Loan Forgiveness Program as APM is a non-profit, • Voluntary Plans include Accident, Critical Illness, and Hospital Indemnity, • Short-term and Long-term Disabilities, • Employee Referral Program, • 20 Days of Paid Time Off include Illness, Vacation, Appointments, and Emergencies, • 12 Days of Paid HolidaysRequirements:, • High school diploma or GED equivalent, • 1-2 years’ experience in an office setting, • Experience working with Microsoft Office software including Word, Excel and Outlook, • Committed to the Center’s cause and are able to excel in a high paced customer service driven environment, • Bilingual in English/Spanish

Job Description Philadelphia FIGHT's Family Dentistry Clinic is looking for an energetic and bilingual Clinic Receptionist who is people-centered and believes in FIGHT's mission to provide comprehensive, equitable, and compassionate healthcare and support services for individuals and communities facing health disparities. We offer very competitive benefits, stable hours, and a warm and welcoming team-oriented environment. This person must be fluent in both English and Spanish to be considered for this role. Receptionists offer friendly, courteous and confidential assistance to all visitors and/or patients upon arrival/departure and utilize the electronic medical records system to collect and verify accurate demographic and insurance information. Receptionists also assist with managing all tasks related to the front desk area including scheduling, patient registration, patient check-out and co-pay processing, and handling and prioritizing telephone and mail communication. In addition, on a rotating basis, Receptionists may cover FIGHT's call centers where applicable. About the Role: • Schedule: Full-time, Monday - Friday (9:00 - 5:00 PM)., • Location: FIGHT Family Dentistry, 1207 Chestnut Street, Floor 4, Phila, PA 19107, • Compensation & Benefits:, • FSLA status is non-exempt with an hourly rate of $21., • 3 weeks of PTO (4 weeks after 1st year) + 11 paid holidays., • Comprehensive Medical, Dental, Vision & Prescription Coverage., • Employer-funded Short-Term Disability coverage and Life & Accidental Death and Dismemberment (AD&D)., • Flexible Spending Accounts (FSA) and Health Reimbursement Arrangements (HRA) with employer contribution., • 403(b) Retirement Savings Plan with options for basic plan or Roth 403(b) contributions with employer matching up to 4%., • Discounted education options with partnered institution Pierce College., • And a multitude of other employee perks, including but not limited to, the option to contribute to medical discount programs, legal services, charitable contributions, and pet insurance coverage! Qualifications: • High school diploma required., • 2+ years' experience in an outpatient primary care medical setting, experience in an FQHC front desk setting preferred., • Must possess basic computer skills to perform job duties including desktop computing, electronic medical records, e-mail, time sheet management, reporting, internet research, etc. using relevant software such as HRIS and Microsoft Word, Excel, etc., • Discretion, initiative, and ability to maintain HIPAA compliance., • Must be able to exercise good judgment and identify when to escalate issues as appropriate., • Knowledge of de-escalation methods or willingness to be trained in these methods., • Ability to handle stressful situations while providing exceptional customer service., • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices such as OSHA, HIPAA, HRSA, CLIA and funding body regulations., • Strong skillsets in interpersonal relationships and teamwork, attention to detail, dependability, customer service, time management, autonomy and problem solving., • Candidates must possess strong communication skills, the ability to multi-task and excellent attention to detail and follow-up skills., • Ability to remain solution-focused and respectful in all interactions with staff, co- workers, vendors, and clients. Responsibilities include: • Monitors the lobby for safety and address inappropriate behavior appropriately, involving Supervisors when needed., • Answer and triage multi-line phone calls; retrieve and route voicemails to appropriate staff for follow-up; schedules, changes and cancels appointments as necessary using electronic practice management program., • Provides excellent customer service through confirming patient appointments, responding to patient inquiries (FIGHT's sliding scale, insurance plans and co-pays, FIGHT's patient portal, other service offerings, etc.) accurately processing patients, following workflows, maintaining confidentiality, etc., • During the check-in process, warmly greets FIGHT patients/clients or visitors collects payment and necessary documentation, confirms demographic information, adds/updates/removes global chart "alerts" and verifies insurance and preferred pharmacy., • Maintains patient files by accurately and timely scanning records (personal documents, medical, etc.) to the electronic medical record system and conducting regular patient insurance eligibility checks., • Completes Requests of Information (ROIs); depending on the assigned clinic, generates referrals and prior authorizations to outside medical providers and insurers., • Notifies Supervisor of incidents and/or patient complaints., • Permits access to staff, guests, and patients and identified delivery personnel only. Logs and reports any unusual activity., • Provides backup coverage to other clinics as needed., • Monitors all assigned Teams chats and responds when needed in a timely manner., • Receives and distributes packages and other mail received based on established workflows., • Manages inbound and outbound faxes; monitors fax servers regularly to ensure timely processing and documentation., • Utilizing Microsoft Office, prepares reports, spreadsheets, memos and other documents., • Pre-certifies insurance and reviews schedules to ensure insurance eligibility prior to patient appointments and ensures patient records are complete., • Operates the call center on a rotational basis, responding to inquiries, triaging medication requests, conducting appointment reminder calls, following up on insurance documents, and transferring calls to appropriate parties., • Coordinates with Facilities, QI, Purchasing, etc., to report issues, order supplies, etc., • Maintains the reception and lobby area clean, organized, and stocked with updated educational materials., • Assists with onboarding and training of new and existing staff in reception and coordination protocols., • Abides by all compliance standards including but not limited to completing training and attending all required staff meetings, supervision meetings and/or daily huddles., • Other duties as assigned to fulfill FIGHT's mission. Blood Borne Pathogen Exposure - Category 1 Job classification includes ALL employees who have occupational exposure to blood borne pathogens (blood or body fluids) while performing their job duties. FIGHT is an EEO, Affirmative Action, LGBTQ, people living with HIV/AIDS, and protected veterans' institution. We are dedicated to recruiting, hiring, and retaining employees from many backgrounds. We recognize that an inclusive workforce with a variety of views, perspectives, and backgrounds is an integral part in our organizational success. We encourage and embrace a diverse workforce that provides us with unlimited ideas and innovative solutions.

Job DescriptionBenefits: • License reimbursement, • Simple IRA, • Bonus based on performance, • Competitive salary, • Flexible schedule, • Health insurance, • Opportunity for advancement, • Paid time off, • Training & development ABOUT OUR AGENCY: I opened my agency in 1997 and today lead a team of seven dedicated professionals. Our team brings a wide range of experience, from new team members to those who have been with us for more than a decade. We take pride in providing exceptional customer service while creating a supportive environment where people can build long-term careers. Giving back to our community is an important part of who we are. Each year, we host a Back-to-School BBQ where we invite our customers and neighbors to enjoy lunch with us while providing free school supplies to local students and families. Our agency offers a health stipend, Simple IRA, licensing reimbursement, birthdays off, and a strong commitment to supporting our team's success. We believe in recognizing our team members and creating a workplace where people feel valued. Our culture is built on teamwork and a work hard, play hard mentality. We support one another, celebrate successes together, and strive to create an environment where everyone can grow and make a meaningful impact. If you're looking for a collaborative team that values great customer service and having fun along the way, we'd love to meet you. ROLE DESCRIPTION: Erica Bantom Martin - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member. Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team. RESPONSIBILITIES: • Greet customers warmly in person and over the phone, directing them to the appropriate team members., • Manage appointment scheduling and office communications., • Assist in handling incoming inquiries and maintaining customer records., • Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options., • Provide excellent customer service and follow up on customers needs., • Support the team with various administrative tasks and projects.QUALIFICATIONS:, • Previous experience in a receptionist or customer service role., • Communication and interpersonal skills., • Organizational and multitasking abilities., • Comfortable with engaging in sales conversations., • Basic computer skills, including Microsoft Office and CRM systems., • Bilingual Spanish preferred.

Job DescriptionDescription: We are seeking a friendly, professional, and organized Front Desk Receptionist to be the welcoming face of our organization. The ideal candidate will provide excellent customer service while supporting daily administrative operations. Key Responsibilities: • Greet and assist visitors, clients, and staff, • Answer and direct phone calls and inquiries, • Schedule appointments and manage calendars, • Maintain an organized reception area, • Handle mail, deliveries, filing, and data entry, • Assist with general administrative tasks, • Follow visitor and security procedures, • Support communication between departments Requirements: Job Requirements • Previous receptionist or front desk experience preferred, • Excellent communication and customer service skills, • Strong organizational and multitasking abilities, • Basic knowledge of Microsoft Office, • Professional, friendly, and dependable, • High school diploma or equivalent

Job DescriptionDescription: a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } Receptionist Xiente | Philadelphia, PA $17.35 per Hour | Full-Time | In-Person Join a Mission-Driven Team Making a Difference Every Day Xiente is seeking a professional, friendly, and highly organized Receptionist to serve as the welcoming face of our organization. As the first point of contact for clients, families, community partners, and visitors, this role is vital in creating a positive experience while helping individuals access services that support economic mobility and family stability. The ideal candidate is bilingual in English and Spanish, has previous receptionist or customer service experience, enjoys working with diverse populations, and is committed to providing exceptional service in a fast-paced nonprofit environment. We are looking for someone who is reliable, professional, and ready to make an immediate impact. About Xiente For over 40 years, Xiente has empowered individuals and families to overcome barriers and achieve self-sufficiency through education, workforce development, housing support, and community services. We believe every interaction matters, and our Receptionist plays a key role in helping community members feel welcomed, respected, and connected to the resources they need. What You'll DoFront Desk & Customer Service • Serve as the first point of contact for clients, visitors, and community partners., • Greet all visitors in a professional, friendly, and welcoming manner., • Answer and manage a multi-line phone system and direct calls appropriately., • Respond to inquiries and provide accurate information regarding Xiente programs and services., • Maintain a clean, organized, and professional reception area.Client Support, • Assist clients with check-in procedures, appointment scheduling, and intake documentation., • Help connect community members to the appropriate program staff and resources., • Communicate effectively with English and Spanish-speaking clients and families., • Provide excellent customer service while maintaining professionalism, confidentiality, and cultural sensitivity.Administrative Support, • Perform data entry, filing, scanning, copying, and document preparation., • Manage incoming and outgoing mail, packages, and correspondence., • Maintain accurate records and client information., • Assist with scheduling and general administrative duties across departments., • Monitor office supplies and coordinate replenishment as needed.Program & Team Support, • Assist staff with workshop preparation, community events, and special projects., • Support attendance tracking and record maintenance., • Collaborate with program teams to ensure efficient daily operations., • Contribute to a positive and team-oriented work environment. Requirements: Required Qualifications • High School Diploma or GED required., • Minimum of one (1) year of receptionist, front desk, administrative support, or customer service experience., • Bilingual (English/Spanish) required. Must be able to communicate effectively with clients and families in both English and Spanish, including scheduling appointments and providing information in person and by phone., • Excellent verbal and written communication skills., • Strong customer service and interpersonal skills., • Ability to remain professional and welcoming while managing multiple tasks., • Strong organizational skills and attention to detail., • Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel., • Ability to work independently and collaboratively in a fast-paced environment., • Commitment to serving diverse communities with dignity, respect, and professionalism., • Availability to work full-time, Monday through Friday, 9:00 a.m. to 5:00 p.m.Preferred Qualifications, • Experience working in a nonprofit, social services, workforce development, healthcare, education, or community-based organization., • Experience managing high-volume phone calls and appointment scheduling., • Familiarity with databases, client management systems, or electronic records., • Experience working with diverse populations and multilingual communities.Why Join Xiente?Benefits, • Competitive Pay: $17.35 per hour, • Medical Insurance, • Dental Insurance, • Vision Insurance, • Paid Time Off, • 401(k) Retirement Plan, • Professional Development Opportunities, • Supportive, Mission-Driven Team Environment, • Opportunity to Make a Meaningful Impact in the CommunityWork Schedule Full-Time Monday-Friday 9:00 a.m. - 5:00 p.m. Work Location Philadelphia, PA 19122 This position is fully in-person. Ready to Make an Impact? If you are bilingual in English and Spanish, enjoy helping people, and want to be part of an organization dedicated to empowering families and strengthening communities, we encourage you to apply today.Pay: $17.35 per hourXiente is an Equal Opportunity Employer and is committed to creating an inclusive workplace that values diversity and respect for all individuals.

Job Description CAMCARE HEALTH CORPORATION Job Description Patient Service Representative Who we are: Our client is a diverse and innovative team motivated to provide the best possible healthcare to communities in Camden and the surrounding communities. We live our values by providing primary health care to everyone regardless of their ability to pay at sites throughout Camden and Gloucester counties. Focused on leveling up patient care, we are incorporating technology, creative problem solving, and innovating healthcare every day. How you can make an impact: As a Patient Service Representative at our client, you will contribute your great work ethic in providing an exceptional experience to every patient and visitor that comes to the medical center. You will be responsible for ensuring all applicable registration and financially related data is captured accurately for a growing and mission-driven organization. You’ll be part of a team that thrives on collaboration, novel thinking and transformation. What You Will Do: 1. Welcome all patients to the health center, 2. Performs billing and bookkeeping functions, including collection of co-payments, and providing receipts, posting, and balancing daily sheets and day end reconciliation to assure accuracy., 3. Updates insurance information when appropriate., 4. Verifies insurance enrollment, eligibility, benefits and out of pocket responsibility., 5. Upon patient check out, lab orders will be printed, and referrals will be given. 1. Schedules return appointments in compliance with current policy., 2. Obtains Consent for Medical Treatment and Release of Medical Records Information. 1. Accurately completes computer data entry., 2. Works in an organized, efficient manner so as to keep a smooth and orderly flow of patients moving in and out of the medical office., 3. Maintains a file system necessary for proper organization of work., 4. Scans all documents., 5. Obtains necessary patient release forms in accordance with patient confidentiality and medical release policies. 1. Reports any patient complaints to the Patient Registration Manager., 2. Makes patient calls as directed by the physicians/providers and Nurse Manager., 3. Records and affixes all incoming correspondence, mail results, medical documents, etc. to appropriate department., 4. Daily cancellation and reschedule of patients, due to emergencies or staffing issues as directed by the Nurse Manager/Patient Registration Manager. 1. Confirms appointments as needed., 2. Responsible to answer in-coming telephone calls, take accurate messages and distribute to appropriate party. What you Bring: • A passion to help patients, • High School Diploma or equivalent required, • Minimum of five (5) years of continuous experience in a medical outpatient setting required, • Prior experience in a front desk, medical receptionist, or patient access role required, • Knowledge of medical terminology, insurance verification, and scheduling systems preferred, • Strong customer service, communication, and organizational skills required, • Proficiency with EHR systems and Microsoft Office preferred, • Bilingual in English/Spanish strongly preferred, • Professional attitude and appearance, • Interpersonal skills, • Ability to use Positive Language, • Exceptional verbal and written communication skills, • Creativity and resourcefulness Reasonable accommodations may be made to enable individuals with disabilities to perform their essential functions, as required under the Americans With Disabilities Act ("ADA") or other applicable state/local law.

Job DescriptionBenefits: • 401(k), • Bonus based on performance, • Competitive salary, • Health insurance, • Opportunity for advancement, • Paid time off, • Training & development ROLE DESCRIPTION: Brian Cover - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Customer Service Representative - State Farm Agent Team Member. Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team. RESPONSIBILITIES: • Greet customers warmly in person and over the phone, directing them to the appropriate team members., • Manage appointment scheduling and office communications., • Assist in handling incoming inquiries and maintaining customer records., • Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options., • Provide excellent customer service and follow up on customers needs., • Support the team with various administrative tasks and projects.QUALIFICATIONS:, • Previous experience in a receptionist or customer service role., • Communication and interpersonal skills., • Organizational and multitasking abilities., • Comfortable with engaging in sales conversations., • Basic computer skills, including Microsoft Office and CRM systems., • Bilingual Mandarin Chinese or Spanish preferred.