Kiehl's Since 1851 Key Holder - Washington DC Area (Part-Time)
2 months ago
Northwest Washington, Washington
Love skincare? We do, too! Kiehl's Since 1851 was founded as an old-world apothecary in New York's Lower East Side neighborhood. From our earliest days, our staff has personalized every contact with a Kiehl's customer. Our fine formulations have always been made with the most unique natural ingredients found the world over. Today, we serve customers everywhere with skin and hair care formulas derived from the most unique natural ingredients. By combining tried-and-true methods with the latest innovations from around the world, we assure the high level of quality and efficacy our customers have come to expect from Kiehl's for more than 159 years. We have an exciting opportunity to join the Kiehl's family as a Part-Time Keyholder. This position is responsible for assisting Store Manager in achieving store sales goals in conjunction with reaching individual sales goals established by management team. Provide superior customer service standards and develop customer relationships that will result in repeat business. Execute short and long term plans to achieve goals in support of the store's business strategy. Responsible for product and brand image presentation while maintaining a neat and organized store Job Responsibilities: - Regular attendance and timeliness for all scheduled shifts - Deliver a best in class experience to customers - Assist Store Manager in achieving store sales goals in conjunction with reaching individual sales goals established by management team and act with agility to drive sales results - Enforce company policies and procedures - Perform open and close procedures for the store - Assist in training to new store employees - Effectively execute visual directives, education selling tools and customer service standards - Utilize resources, eliminate roadblocks and drive process improvement - Get to know your customers and build strong relationships that drive repeat business - Build rewarding partnerships in the local community to drive sales and philanthropy - Help the team keep store clean and stocked and the stock area organized - Attend all training seminars - Win with integrity and uphold our highest brand standards - Provide elevated skincare services on customers - Partner with store Leadership team and Regional Training and Education Executive on upskilling/training store team on skin physiology and service techniques Qualifications: - Retail and/or cosmetic experience preferred - (If esthetician) Currently licensed in esthetician services in state of practice - Prior key holder experience preferred - Customer service experience - Communication skills - Analytical skills - Basic computer skills - Must be willing to work flexible hours and to work nights, weekends and holidays - High School Diploma or GED required - Must be 18 years or older - Physical Environment: Must be able to work on the sales floor for extended periods, walk up and down a flight of stairs and/or ladder as necessary, and lift up to 25 lbs. on a regular basis Job Type: Part-time
Work Location: In person Benefits: - Flexible schedule - Paid time off - Weekly day range: - Weekend availability Education: - High school or equivalent (Required) Experience: - Customer service: 2 years (Required) Work Location: In person Benefits: - Employee discount - Flexible schedule - Paid time off Schedule: - 4 hour shift - 8 hour shift - Day shift - Evening shift - Holidays - Morning shift Ability to Relocate: - Washington, DC 20007: Relocate before starting work (Required) We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
