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New Hire Incentive Bonus! UniFirst’s Whippany, NJ location is now offering an incentive bonus for $1,000 new hires. The following guidelines must be met to be eligible: • New hire must reach 90 days of employment to receive the full incentive bonus., • New hire must abide by UniFirst’s 90-Day Probationary Period. This includes meeting UniFirst’s attendance and performance policy., • New hire must not have been previously employed by UniFirst. Our Team is Kind of a Big Deal! UniFirst is seeking a reliable and hardworking Maintenance Supervisor to join our UniFirst community! As the Maintenance Supervisor you will ensure all facility equipment is efficiently functioning and identify areas to improve processes, procedures, maintenance practices and on-going training for all maintenance staff. At UniFirst we have a standard Monday - Friday work week with periodic night and weekend overtime. We have an immediate opening and provide on the job training. What’s in it for you? Training: Our Team Partners receive quality skills training designed to enhance their performance and assist them with their career potential and advancement. Career Growth: You may quickly find yourself on the fast-track to success. We are a rapidly growing company offering significant avenues for personal development and growth. Culture: Our culture is what makes UniFirst an organization that stands out from the rest. Diversity: At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful. What you’ll be doing: • Diagnose mechanical and electrical problems and determine corrective action by checking blueprints, schematics, repair manuals and parts catalogs., • Inspect, operate, and test machinery and equipment to diagnose machine malfunctions., • Performing basic welding activities to effect repairs on facilities and equipment., • Troubleshoot and repair Programmable Logic Controllers (PLC’s) and associated control systems., • Perform and assign all preventive maintenance on facility and production assets., • Follow blueprints, schematics, operations manuals, manufacturer’s instructions, and engineering specifications using a documented schedule., • Perform boiler chemical and wastewater pre-treatment system testing, record results in logbooks / computer systems and make necessary chemical adjustments as required., • Manage and assign all equipment maintenance, including repairs which cannot be completed during standard hours., • Assume responsibility for all shifts in the maintenance department., • Oversee and implement all maintenance related regulatory and environmental compliance requirements., • Assume responsibility for all aspects of safety within the maintenance department., • Perform Confined Space and Lockout / Tagout procedures where appropriate., • Monitor training status of technicians and provide time for required training as needed., • Utilize a Computerized Maintenance Management System., • Partner with the Production Manager to develop, manage and maintain budget for building, equipment, capital expenditures and parts/labor., • Train and develop maintenance partners., • Perform other duties as assigned by leadership. Qualifications What we’re looking for: • High school and/or GED is preferred., • Two-year technical degree in an appropriate background is preferred., • Must be at least 21 years of age., • Valid driver’s license and a safe driving record are required., • Must pass UniFirst’s maintenance knowledge assessment to be eligible for employment., • Knowledgeable in maintenance equipment. This includes wiring, electrical, mechanical, electronic components, pipe systems and plumbing required., • Minimum of 3 years of work experience repairing industrial processing equipment in a production environment required. Applicable military experience will be considered., • Minimum of 2 years of experience supervising maintenance personnel is preferred., • Maintenance administration experience including planning, scheduling, budgeting, negotiating, parts management, vendor management, maintenance management systems is required., • Ability to read blueprints and schematics is required., • Ability to read and understand maintenance literature printed in English required., • Proficiency in Microsoft Office skills is required., • Experience in Hand & Power tools is required., • Lockout / Tagout experience is required, • Ability to work overtime as needed is required., • Ability to lift up to 80 lbs. The estimated salary for this position ranges from $82,426.14 to $114,480.75 yearly. Actual compensation will vary based on factors including but not limited to the candidate’s skills, experience, and qualifications. Geographic differentials may also apply depending on the position’s location. There is no application deadline for this role; recruitment will remain open until the position is filled. About UniFirst The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 1.5-billion-dollar organization. UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. As an 80-year old company focused on annual growth, there’s never been a better time to join our team. There’s a lot to love about UniFirst, where you come first. UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws. UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws. If you require an accommodation during any part of the application process due to a disability or medical condition, please contact us by email at or through our EthicsFirst portal at UniFirst.ethicspoint.com. You may also call the EthicsFirst Hotline at to let us know the nature of your request. UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.

Role: PeopleSoft HCM / Benefits Functional Consultant \n Location: Manhattan, NY - Onsite \n Duration: Long-term \n \n Position Summary \n We are seeking an experienced PeopleSoft HCM / Benefits Functional Consultant to support a PeopleSoft HCM 9.2 implementation for a financial services client in Manhattan. The consultant will lead functional activities related to Core HR, Benefits Administration, and related HCM processes, working closely with HR leadership, benefits administrators, technical teams, and project stakeholders. \n Key Responsibilities \n ·Lead functional design, configuration, testing, and implementation activities for PeopleSoft HCM 9.2 Core HR and Benefits Administration. \n ·Conduct requirements-gathering sessions and facilitate workshops with HR and Benefits stakeholders. \n ·Configure and support PeopleSoft HR, Base Benefits, Benefits Administration, and eBenefits functionality. \n ·Define benefits eligibility rules, event processing, enrollment configurations, and benefits program structures. \n ·Support annual open enrollment, life events, and benefits-related business processes. \n ·Develop functional design documents, configuration workbooks, business process flows, and testing scenarios. \n ·Collaborate with technical developers on interfaces, customizations, reports, and data conversion requirements. \n ·Support integration between Benefits Administration, Payroll, and external benefits providers. \n ·Execute system integration testing, user acceptance testing, and defect resolution. \n ·Assist with data validation, conversion, cutover planning, and post-production stabilization. \n ·Provide guidance on PeopleSoft delivered functionality and recommend opportunities to streamline business processes. \n Required Qualifications \n ·15+ years of PeopleSoft HCM functional consulting experience. \n ·Multiple full-lifecycle PeopleSoft HCM implementations, including version 9.2. \n ·Strong functional expertise in Core HR, Base Benefits, and Benefits Administration. \n ·Experience with eBenefits, enrollment processing, eligibility rules, and benefits event management. \n ·Understanding of benefits deductions and integration with North American Payroll. \n ·Experience preparing functional specifications, test scripts, and implementation documentation. \n ·Excellent communication and client-facing consulting skills. \n ·Ability to work onsite in Manhattan. \n Preferred Qualifications \n ·Experience supporting financial services or other highly regulated organizations. \n ·Familiarity with PeopleSoft Fluid applications, Employee Self Service, and Manager Self Service. \n ·Experience with Oracle PeopleSoft Update Manager (PUM). \n ·Knowledge of benefits carrier interfaces, ACA reporting, and regulatory requirements.

\n Compensation: Up to $175,000 per year \n No visa sponsorship is available for this role. \n \n Overview \n We are seeking a New York Professional Engineer (PE) licensed technically grounded Senior Structural Engineer and Project Manager to join our team in New York City. \n \n This role is built for an experienced building-structures leader who can manage complex project delivery, client relationships, and junior staff while staying actively involved in hands-on structural design and engineering problem-solving. \n \n Qualifications \n\n • Education: Bachelor of Science in Civil or Structural Engineering is required; a Master’s degree is preferred.\n, • Licensure: Active New York Professional Engineer (PE) license is required.\n, • Experience: 8 to 15 years of progressive experience in building structural engineering.\n, • Leadership: Proven track record in project management and direct client-facing communication.\n, • Project Background: Prior experience working on existing buildings, as well as public or institutional facilities, is preferred.\n, • Software: Strong proficiency in structural analysis software is required; familiarity with AutoCAD and Revit is preferred.\n\n \n Key Responsibilities \n\n • Structural Design: Lead structural analysis and design across steel, reinforced concrete, masonry, and wood building systems.\n, • Project Delivery: Manage renovation, rehabilitation, condition-assessment, and ground-up construction projects for public, institutional, and private sector clients.\n, • Building Investigations: Conduct forensic and structural investigations of existing buildings to develop practical repair, stabilization, or strengthening solutions.\n, • Project Management: Oversee project scope, schedules, budgets, staffing, quality control, risk management, and client communications.\n, • Technical Oversight: Supervise engineering calculations, construction drawings, specifications, cost estimates, and multidisciplinary coordination.\n, • Construction Administration: Lead construction-phase services, including site visits, submittal and RFI reviews, and field issue resolution.\n, • Mentorship & QA/QC: Mentor developing engineers while enforcing internal technical standards and quality assurance protocols.\n, • Business Development: Contribute to proposals, client interviews, business development, and project pursuit strategies.\n\n

Responsibilities \n\n • Disaster Recovery Program Management\n, • Disaster Recovery Testing & Readiness\n, • Cross-Functional Coordination & Reporting\n, • Governance, Compliance & Continuous Improvement\n\n \n Required Qualifications \n\n • Bachelor's degree in Information Technology, Computer Science, Business Administration, Public Administration, or a related field.\n, • 5+ years of progressively responsible IT project management experience.\n, • 3+ years of experience managing disaster recovery, business continuity, or IT infrastructure projects.\n, • Strong knowledge of disaster recovery planning, business continuity principles, and enterprise IT resilience.\n, • Experience managing technical projects involving infrastructure, applications, networks, databases, or cloud environments.\n, • Understanding of Recovery Time Objectives (RTO), Recovery Point Objectives (RPO), and Business Impact Analysis (BIA).\n, • Experience coordinating technical teams, vendors, and business stakeholders across complex IT initiatives.\n, • Strong project planning, scheduling, risk management, issue tracking, and executive reporting capabilities.\n, • Ability to develop and maintain disaster recovery plans, procedures, technical documentation, and project artifacts.\n, • Familiarity with project management and collaboration tools such as Microsoft Project, Jira, ServiceNow, SharePoint, or Visio.\n\n

Job Description LHH is partnering with an established financial institution located in Downtown Manhattan on a Payroll Accountant opportunity. This is an open-ended contract position with the potential to convert to a permanent role. If you're looking for your next opportunity with a great organization, apply today for immediate consideration! Key Responsibilities: Process biweekly payroll and verify employee hours, compensation changes, deductions, and other payroll information. Maintain accurate employee payroll records, including new hires, terminations, salary changes, and benefit updates. Process commission, bonus, and incentive payments for eligible employees. Review payroll activity for accuracy, resolve discrepancies, and process necessary adjustments. Assist employees and managers with payroll and timekeeping questions. Complete payroll reconciliations, reporting, and audit support as needed. Record payroll-related accounting activity through journal entries and account reconciliations. Support month-end close, financial reporting, and variance analysis. Qualifications: Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred. 2+ years of payroll and accounting experience. Hands-on experience with Paychex or a similar payroll system. Knowledge of payroll compliance, reconciliations, journal entries, and general accounting principles. Proficiency in Microsoft Excel, including pivot tables and vlookups. Schedule: 4 days per week in-office, 1 day remote (Financial District) $27-$36/hour Pay Details: $27.00 to $36.00 per hour Search managed by: Shoshana Ronen Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act, • Los Angeles City Fair Chance Ordinance, • Los Angeles County Fair Chance Ordinance for Employers, • San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. \nCompany Description Global Management Consulting firm.

The Director of Revenue Cycle Management owns the full revenue cycle for a fast-growing personal emergency response system (PERS) business. Our billing is high-volume and recurring for a monthly service for a large, active member base billed to Medicaid, Managed Care Organizations (MCOs), and other payors. \n This leader sets the strategy and runs the daily operation for claims submission, denial and rejection resolution, cash posting, A/R and reporting. Success requires deep payor and Medicaid/MCO knowledge, strong command of HME/DME software, RCM workflows, and the ability to build a team and a set of controls that keep recurring claims clean at scale. \n \n Responsibilities \n \n Strategy & Leadership \n\n • Develop and execute the revenue cycle strategy for PERS recurring billing, aligned with corporate financial goals and growth plans.\n, • Lead, coach and hold accountable the RCM Team Leads and staff across billing, A/R, denials, cash posting and payor portal administration.\n, • Set clear production standards, quality targets and daily operating rhythms for a high-volume team.\n\n \n Recurring Claims and Operations \n\n • Own accurate, timely, on-schedule submission of recurring monthly claims (electronic, paper and portal-based), including rental and service cycle management in Brightree and Office Ally.\n, • Serve as the business owner of Brightree billing configuration: payor setup, billing rules, claim scrubbing edits, recurring-billing runs, ERA/835 auto-posting, reports and user roles. Partner with IT and Brightree on upgrades, enhancements and issue escalation.\n, • Manage clearinghouse relationships and claim-status tools, and drive automation to reduce manual touches per claim.\n\n \n Authorizations and eligibility \n\n • Oversee the authorization and reauthorization process so that recurring services stay covered without gaps, working with intake, operations and payor partners.\n, • Ensure eligibility verification and member-status changes are caught before they turn into denials or write-offs.\n\n \n Denials, rejections and A/R \n\n • Lead denial and rejection resolution: set strategy, ensure daily follow-up, and drive root-cause remediation back to the source (intake, documentation, authorization, billing setup).\n, • Monitor A/R aging, timely filing exposure, appeals and write-offs; run initiatives to reduce aging and improve cash flow.\n, • Track denial trends by payor, plan and denial code, and bring findings and fixes to payors and internal teams.\n\n \n Cash, reconciliation and reporting \n\n • Partner with the Controller and accounting team to reconcile payments and ensure accurate posting of all insurance, partner-pay, ERA/EOB, EFT and non-automated payments.\n, • Review and approve refund and overpayment requests, and ensure posting, deposits and remittances are complete, accurate and on time.\n, • Build and present the KPI package to leadership: clean claim rate, first-pass acceptance, days in A/R, collection rate, denial rate and cash forecast variance.\n\n \n Payors, compliance and process \n\n • Manage payor portal administration, including user access, credentials and compliance, and maintain payor relationships with Medicaid agencies, MCOs and Medicare Advantage plans.\n, • Ensure compliance with payor contracts, state Medicaid rules, HIPAA and applicable DME billing requirements; support audits and payor reviews.\n, • Drive continuous process improvement across billing, collections, denial management, reporting and automation.\n\n \n Qualifications \n \n\n • 7+ years of revenue cycle experience, including 3+ years leading a billing or collections team in a high-volume environment.\n, • Hands-on experience with Brightree (or a comparable DME/HME billing and rental system) and recurring or rental billing cycles.\n, • Deep knowledge of Medicaid reimbursement, state regulatory requirements, and MCO/SNP contract and billing rules.\n, • Working knowledge of ICD-10 and HCPCS coding and CMS-1500 professional claim submission.\n, • Demonstrated success reducing denials and rejections, shortening A/R days and improving clean claim rates.\n, • Experience with authorization and reauthorization workflows, ERA/835 posting and EFT reconciliation.\n, • Strong team management skills, including performance management, training and workflow oversight.\n, • Advanced Excel skills (VLOOKUP/XLOOKUP, pivot tables, SUMIF, macros) and comfort with BI and reporting tools.\n, • Experience applying automation and AI tools to revenue cycle work (for example claim-status automation, AI-assisted denial analysis, coding or documentation review, and workflow bots), with sound judgment on accuracy, human review and PHI/HIPAA safeguards.\n, • Ability to evaluate AI and automation opportunities, build the business case, pilot them with the team and measure results.\n, • Excellent analytical and problem-solving skills, with clear written and verbal communication.\n\n \n How Success is Measured \n\n • Clean claim rate and first-pass acceptance rate on recurring billing runs\n, • Days in A/R and percentage of A/R over 90 days\n, • Denial rate by payor, and time to resolve denials\n, • Net collection rate and cash versus forecast\n\n \n Compensation \n The anticipated base salary range for this position is $125,000-175,000, depending on experience, skills, and other job-related factors. This position is bonus eligible. \n \n We are committed to a diverse and inclusive workforce, one that reflects the varied communities we serve. The services we offer and the products we build greatly benefit from a range of perspectives, which can only come from diversity of all types at all levels of the organization. Achieving true diversity and inclusion is the right thing to do and is also the smart thing for our business. We strongly encourage women, veterans, people with disabilities, people of color and gender nonconforming candidates to apply. \n We are an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. \n

Reputable, well established and growing Law Firm with tons of opportunity! We are currently seeking multiple Appeals Specialist or Coordinators. Direct Hire & Fully Remote!! This Jobot Job is hosted by: Ba Tran Are you a fit? Easy Apply now by clicking the "Quick Apply" button and sending us your resume. Salary: $65,000 - $75,000 per year A bit about us: We are growing exponentially and have been recognized as one of the top companies to work for within our industry! An accomplishment that we are very proud of and can attribute this to our exemplary employees and leadership team. With growth, comes opportunity to continue to really strengthen our infrastructure. We are hiring for several Legal Appeals Specialist and/or Coordinators across the nation. Feel free to apply and speak to us about what opportunities you could be a great match for! Why join us? Competitive Compensation and Benefits Package (M/D/V + 401K + Life Insurance) Bonus eligible position Stable career opportunity Join a well established team who is invested in your growth and success Substantial growth in their business Nationwide Rewarding work and responsibilities Fully Remote, open to PST, CST, and EST Work Hours Job Details We are seeking a detail-driven and experienced Legal Appeals Coordinator / Specialist to join our dynamic Legal Finance team. This critical role combines expertise in legal billing appeals, e-billing compliance, and rate administration. The ideal candidate will be responsible for managing the appeals process for billing rejections or reductions, ensuring accurate implementation of billing rates, and supporting the e-billing function across multiple client platforms. This is a unique opportunity to collaborate with legal professionals, billing teams, and clients, while playing a pivotal role in optimizing revenue recovery and maintaining billing compliance. Key Responsibilities Appeals Management Review and analyze rejected, reduced, or disputed invoice line items submitted through client e-billing platforms. Draft and submit appeal justifications, corrections, or supporting documentation in alignment with client-specific billing guidelines. Track the status of all appeals and follow up to ensure timely resolution and recovery. Collaborate with attorneys and billing teams to understand service context and strengthen appeal arguments. Rate & Compliance Oversight Maintain and update client-specific billing rates, discounts, and fee structures within billing systems. Work closely with client relationship managers and billing attorneys to review rate proposals, changes, and approvals. Ensure rates and timekeeper information are accurately reflected in e-billing platforms and internal systems. Monitor compliance with negotiated billing arrangements and client guidelines. E-Billing Support Serve as a key point of contact for e-billing submissions, ensuring invoices are submitted accurately and on time through platforms like Legal Tracker, CounselLink, Serengeti, and BillBlast. Troubleshoot submission errors, perform audits, and validate successful invoice transmission and acceptance. Assist in onboarding new clients or timekeepers into e-billing systems, including rate setup and mapping. Generate regular reports on invoice status, appeal outcomes, and performance metrics. Qualifications Bachelor's degree in Accounting, Finance, Legal Studies, or a related field preferred. Minimum of 3–5 years of experience in legal billing, appeals coordination, or e-billing administration. Strong knowledge of legal billing practices, rate structures, and client guidelines. Hands-on experience with major e-billing platforms (e.g., Legal Tracker, CounselLink, BillBlast, Aderant, Elite). Excellent attention to detail, organization, and time management. Strong written and verbal communication skills, with a customer service mindset. Ability to analyze data, identify trends, and present solutions proactively. Self-motivated with a collaborative attitude and a commitment to continuous improvement. Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy

Job Description JOB DESCRIPTION JOB TITLE: Job Developer (CRED program) DEPARTMENT: Employment Services CRED Program LOCATION: Bronx, NY REPORTS TO: Program Director SALARY: $45000.00 -$ 50,000.00 Annual SUMMARY: Under the Supervision of the Senior Job Developer, the Job Developer establishes and maintains activities to develop, locate and secure job opportunities for program participants; markets programs and coordinates job resources for our clientele. DUTIES & RESPONSIBILITIES: • Initiates and maintains ongoing personal contacts with a variety of business in the Light Industrial and industry representatives and job placement/training agencies to promote programs for participant placement., • Makes a substantial amount of cold calls per week to potential employers that result in job placement opportunities (60-80 cold calls per week)., • Explains the benefits and employment support services provided to employers, including addressing employer’s special need and post-employment retention services., • Researches the internet, newspapers, local agencies, and other resources for job leads., • Locate jobs for participants who have successfully completed training programs and/or are enrolled within contracted programs., • Collect data from employers related to job orders including job requirements and skills; matches job skills with applicant qualifications; refers qualified applicants to employers and conducts necessary follow-up when applicants are placed in positions., • Keeps updated regarding job fairs happening within the surrounding area, • Participates in outreach and recruitment activities and attends internal/external job fairs., • Develops employer resources and maintains a job bank. Fulfills at a minimum, a quota of (7) placements per month., • Assist with the delivery of job readiness training workshops for program participants, simulating workplace experiences., • Assist consumers in assessing their job skills for positions/job orders., • Instruct participants in job seeking, application procedures resume writing, interview preparation and job retention skills when necessary., • Provide job search/career information workshops and presentations to consumers when needed., • Arranges/schedules interviews for employers to facilitate hires., • Provide consumers with Labor Market trends and information., • Submit Weekly Activity Reports, Placement Reports and Contact Log at the conclusion of each week., • Conducts job site visits and follow-ups after placement to ensure a successful transition into gainful employment., • Monitor participants’ performance on the job and counsel consumer’s when job performance is less than satisfactory., • Spends a significant amount of time cultivating relationships with existing employers that supersedes referring candidates for job opportunities; employers should be encouraged to become “partners” of Westhab and support the acquisition of grants and new programs. EXPERIENCE, EDUCATION AND SPECIAL REQUIREMENT: HS and two years’ experience in sales, marketing, job development, social/human services or employment and training program working with disadvantaged adults. Must have a valid NYS Driver’s License and car available for work. Must be able to effectively market and represent our programs, our clients and services to employers. Must be able to effectively communicate in writing and orally as, ideally, candidates will make presentations, facilitate job readiness workshops and make a connection with various business representatives. In addition, the ideal candidate must be able to utilize time management techniques to organize and prioritize work to meet contracted deadlines & timelines. AGENCY PROFILE & EMPLOYEE EXPECTATIONS: Westhab is the premier organization of our kind in our region, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard-working professionals that are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE) OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA): The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions to workers by setting and enforcing standards and by providing training, outreach, education and assistance. Westhab complies with all applicable OSHA standards, rules and regulations in addition to keeping our workplaces free of serious recognized hazards.

Job Title: LoanIQ Application Support Engineer \n Location: Jersey City NJ \n \n Job description \n Job Summary \n We are looking for an experienced LoanIQ Production Support Lead to lead endtoend production support incident management and operational stability for the LoanIQ platform and its integrated ecosystem The ideal candidate should have strong handson LoanIQ support experience excellent troubleshooting capabilities and solid technical exposure across NET Oracle SQL Server J2EE UNIX Informatica MQ Mule and OpenShift \n The role requires strong experience in highseverity incident management root cause analysis monitoring release support and continuous service improvement \n Key Responsibilities \n\n • Lead endtoend LoanIQ production support and maintain overall platform stability\n, • Manage highseverity incidents service restoration escalations and problem followups\n, • Troubleshoot LoanIQ batch processing job failures feeds files and integration issues\n, • Investigate upstream and downstream applicationinterface failures\n, • Proactively monitor production health and identify potential operational risks\n, • Analyze business impact and recommend appropriate risk mitigation and preventive actions\n, • Use Splunk and Dynatrace for monitoring troubleshooting log analysis and performance investigation\n, • Support LoanIQ releases upgrades implementations infrastructure changes and production deployments\n, • Troubleshoot application and platform issues across NET Oracle SQL Server J2EE UNIX Informatica MQ Mule and OpenShift\n, • Perform root cause analysis RCA for recurring and critical production issues\n, • Maintain support runbooks operational procedures knownerror documentation defects and workarounds\n, • Provide timely incident status and escalation communication to business and technology stakeholders\n, • Partner with business CIO infrastructure vendor engineering and platform teams\n, • Participate in oncall support for critical incidents weekend deployments infrastructure changes disaster recovery exercises and industry testing\n, • Drive continuous improvement automation operational resilience and service stability\n\n Required Skills \n\n • Proven years of experience in application development andor production support\n, • Strong handson experience supporting the LoanIQ platform in production\n, • Strong experience in L2L3 Production Support and Incident Management\n, • Experience handling P1P2 or highseverity production incidents and service restoration\n, • Strong troubleshooting experience involving batch jobs feeds files interfaces and integrations\n, • Technical knowledge of NET Oracle SQL Server J2EE UNIX Informatica MQ Mule and OpenShift\n, • Strong understanding of application monitoring log analysis and production health monitoring\n, • Experience with root cause analysis problem management and operational risk management\n, • Experience supporting production releases deployments upgrades and environment changes\n, • Strong stakeholder management communication and documentation skills\n, • Ability to participate in an oncall and afterhours production support rotation\n\n Desired Skills \n\n • Strong experience with Splunk and Dynatrace\n, • Knowledge of ITSM ITIL processes including Incident Problem and Change Management\n, • Experience supporting complex financial or banking applications\n, • Exposure to disaster recovery and business continuity exercises\n, • Experience working with infrastructure middleware database product and vendor teams\n\n Primary Skills \n LoanIQ Production Application Support Incident Problem Management UNIX Oracle SQL Server NET J2EE Informatica MQ Mule OpenShift Splunk Dynatrace RCA BatchJob Support \n Skills \n Mandatory Skills : Dynatrace, MySQL, Oracle Linux Administration, Splunk \n Good to Have Skills : Critical Incident Response, Major incident management \n \n We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, citizenship status, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law. \n \n https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf

We are seeking an experienced Senior Managed Services Engineer (Tier 3) to provide advanced technical support, troubleshoot complex IT issues, and deliver exceptional service in a fast-paced Managed Services Provider (MSP) environment. This is a hands-on, customer-facing role supporting a key client in Midtown Manhattan. The ideal candidate brings strong expertise in Microsoft technologies, Windows Server, networking, virtualization, and cloud infrastructure, along with the ability to independently resolve escalated technical issues and mentor junior engineers. If you enjoy solving challenging technical problems, working directly with customers, and serving as a trusted technical resource, this is an excellent opportunity to make an impact. \n \n Key Responsibilities \n\n • Serve as a senior escalation resource for Tier 1 and Tier 2 support teams, troubleshooting complex hardware, software, network, and infrastructure issues.\n, • Provide onsite and remote technical support for workstations, servers, networks, cloud services, and business-critical applications.\n, • Administer and troubleshoot Microsoft 365, Windows Server, Microsoft Entra ID (Azure AD), Intune, and Active Directory environments.\n, • Support network infrastructure, including firewalls, switches, routers, VPNs, DNS/DHCP, and remote access solutions.\n, • Manage and troubleshoot virtualization platforms, server hardware, storage systems, and backup solutions.\n, • Assist with infrastructure upgrades, hardware replacements, cloud migrations, and Microsoft 365 implementations.\n, • Configure, deploy, and maintain workstations, servers, peripherals, and software.\n, • Mentor junior engineers, share technical knowledge, and promote troubleshooting best practices.\n, • Maintain accurate technical documentation, ticket updates, and standard operating procedures.\n, • Prioritize and resolve service requests efficiently while maintaining high customer satisfaction.\n, • Participate in a rotating after-hours on-call schedule.\n\n Required Qualifications \n\n • 5+ years of technical support experience within a Managed Services Provider (MSP) environment.\n, • Proven experience providing Tier 3 technical support and resolving complex infrastructure and end-user issues.\n, • Advanced knowledge of Windows 10/11, Windows Server 2016+, and Microsoft 365 administration.\n, • Strong experience with Microsoft Entra ID, Active Directory, Intune, Conditional Access, and identity management.\n, • Expertise in networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, routing, switching, firewalls, and VPN technologies.\n, • Hands-on experience with virtualization technologies, server hardware, RAID, SAN storage, and remote access solutions.\n, • Experience supporting Microsoft Exchange Online, SharePoint, Remote Desktop Services, and cloud environments.\n, • Strong diagnostic, troubleshooting, and root-cause analysis skills.\n, • Ability to independently manage escalated technical issues and competing priorities.\n, • Excellent customer service, communication, and technical documentation skills.\n, • Experience mentoring or providing technical guidance to junior support engineers.\n\n Preferred Qualifications \n\n • Experience with MSP tools, including Professional Services Automation (PSA), Remote Monitoring and Management (RMM), Mobile Device Management (MDM), and network monitoring platforms.\n, • PowerShell scripting, automation, or experience with Python, Bash, or VBScript.\n, • Familiarity with macOS, iOS, Android, VoIP, and Google Workspace.\n, • Experience supporting cloud migrations, infrastructure upgrades, and technical projects.\n, • Microsoft, Cisco, or security certifications such as AZ-104, MD-102, SC-300, CCNA, CCNP, Security+, or CISSP.\n\n What Makes You Successful \n\n • You are a hands-on technical problem solver who thrives on resolving complex IT challenges.\n, • You take ownership of issues from initial troubleshooting through resolution.\n, • You communicate technical concepts clearly to customers and colleagues.\n, • You balance technical expertise with a strong sense of urgency and customer service.\n, • You enjoy mentoring others while continuously expanding your own technical knowledge.\n, • You are organized, adaptable, and comfortable working independently in a dynamic MSP environment.\n\n \n This position primarily supports a dedicated customer in Midtown Manhattan and requires onsite presence at least three days per week, with additional remote support responsibilities. Participation in a rotating after-hours on-call schedule is required. The role may involve occasional lifting of equipment up to 25 pounds and physical activities associated with workstation and infrastructure installations.

Job Description Job Title: Senior Service Now Leader Job Id: 26-04451 Location: Newark, NJ (Hybrid 3 days onsite) Duration: 06 Months Contract Description: Driving operational excellence through ServiceNowstrategy, IT asset optimization, and enterprise discovery aligning technology, processes, and teams for measurable business outcomes. We are seeking an experienced ServiceNow expert to lead the design, development, and operational ownership of our ServiceNow platform. This role is ideal for ahighly skilled technical professional who excels at solving complex challenges, driving automation, and ensuring the platform aligns with business objectives ,ITIL processes, and organizational best practices. The successful candidate will partner closely with IT and business stakeholders to deliver efficient, secure, and scalable digital workflows. Key Responsibilities Platform Architecture &Administration • Own configuration, maintenance, and optimization of ServiceNow core modules: Incident, Problem, Change, Request/Service Catalog, Knowledge, CMDB, Discovery, and Asset Management., • Manage update sets, source control, environment strategy, and release deployments across Dev/Test/Prod., • Oversee platform governance, enforce standards, and lead platform roadmap discussions. Custom Development &Automation • Design and implement advanced workflows, custom applications, client/server scripts, and Flow Designer automations., • Develop high quality, scalable scripts using JavaScript and Glide APIs., • Extend platform capabilities through IntegrationHub and scripted REST/SOAP APIs. Integrations & DataExchange • Architect, build, and maintain secure integrations with enterprise systems (REST/SOAP, OAuth, MID Server)., • Support integrations with device management, identity, and infrastructure systems (e.g., Intune, Workspace ONE, vendor ticketing connectors). CMDB, Discovery & AssetManagement • Lead CMDB data modeling, reconciliation, normalization, and CI lifecycle improvements., • Maintain and tune Discovery schedules, probes, patterns, and classification logic., • Support SAM/HAM processes, job runs, and data quality initiatives. Platform Security &Compliance • Implement and maintain RBAC, access controls, audit logging, and platform security standards., • Ensure compliance with organizational and regulatory requirements. Upgrades, Reliability &Observability • Plan and execute upgrades, patches, and hotfixes with minimal business disruption., • Maintain Performance Analytics indicators, collections, and dashboards., • Monitor platform health and proactively resolve performance issues. Documentation, Enablement& Leadership • Produce technical design documents, runbooks, and admin/user guides., • Mentor junior team members and provide SME level guidance to project and operations teams., • Conduct training sessions for engineers, Service Desk, and business stakeholders. Required Qualifications • 7 years of hands on ServiceNow development and administration experience., • Expert knowledge of ITIL based ITSMprocesses., • Advanced proficiency in JavaScript, GlideAPI, Flow Designer, IntegrationHub, and ServiceNow Studio., • Strong background integrating ServiceNow withenterprise systems via REST/SOAP APIs., • Proven experience leading platform levelinitiatives and technical decision making., • Excellent analytical, debugging, and problem solvingskills. Preferred Qualifications • ServiceNow CSA plus one or more CIScertifications (ITSM, ITOM, HRSD, SAM/HAM, or Discovery). Experience with: • Service Operations Workspace, • CMDB/Discovery/Service Mapping, • Performance Analytics, • SAM/HAM job configuration and optimization, • Intune or Workspace ONE integrations, • Familiarity with Agile/Scrum methodologiesand CI/CD for ServiceNow., • Experience in complex, distributed, or public sectorenvironments. Soft Skills • Exceptional communication andpresentation skills., • Ability to partner effectivelywith business leaders, engineers, and vendors., • Strong organization andprioritization skills; capable of managing multiple initiatives simultaneously. Skill Table: Skill Required / Desired Amount of Experience 7 years of hands on ServiceNow development and administration experience. Required 7 Years Expert knowledge of ITIL based ITSM processes. Required 7 Years Advanced proficiency in JavaScript, Glide API, Flow Designer, IntegrationHub, and ServiceNow Studio. Required 7 Years Strong background integrating ServiceNow with enterprise systems via REST/SOAP APIs. Required 7 Years Proven experience leading platform level initiatives and technical decision making. Required 7 Years Excellent analytical, debugging, and problem solving skills. Required 7 Years Compensation: The hourly rate for this position is between $100.00-$109.00 per hour. Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate]. Benefits: Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations. Contact: Jaya Balaji: jayabalaji.s@sunrisesys.com | (732) 515-5373 | URL: www.sunrisesys.com

Job Description Driving operational excellence through Service Nows trategy, IT asset optimization, and enterprise discovery - aligning technology, processes, and teams for measurable business outcomes. Senior Service Now Leader Location: Newark, NJ (Hybrid 3 days onsite) Contract:6 months We are seeking an experienced ServiceNow expert to lead the design, development, and operational ownership of our ServiceNow platform. This role is ideal for highly skilled technical professional who excels at solving complex challenges, driving automation, and ensuring the platform aligns with business objectives, ITIL processes, and organizational best practices. The successful candidate will partner closely with IT and business stakeholders to deliver efficient, secure, and scalable digital workflows. Key Responsibilities Platform Architecture &Administration Own configuration, maintenance, and optimization of ServiceNow core modules: Incident, Problem, Change, Request/Service CatLog, Knowledge, CMDB, Discovery, and Asset Management. Manage update sets, source control, environment strategy, and release deployments across Dev/Test/Prod. Oversee platform governance, enforce standards, and lead platform roadmap discussions. Custom Development &Automation Design and implement advanced workflows, custom applications, client/server scripts, and Flow Designer automations. Develop high quality, scalable scripts using JavaScript and Glide APIs. Extend platform capabilities through Integration Hub and scripted REST/SOAP APIs. Integrations & Data Exchange Architect, build, and maintain secure integrations with enterprise systems (REST/SOAP, OAuth, MID Server). Support integrations with device management, identity, and infrastructure systems (e.g., Intune, Workspace ONE, vendor ticketing connectors). CMDB, Discovery & Asset Management Lead CMDB data modeling, reconciliation, normalization, and CI lifecycle improvements. Maintain and tune Discovery schedules, probes, patterns, and classification logic. Support SAM/HAM processes, job runs, and data quality initiatives. Platform Security &Compliance Implement and maintain RBAC, access controls, audit logging, and platform security standards. Ensure compliance with organizational and regulatory requirements. Upgrades, Reliability & Observability Plan and execute upgrades, patches, and hotfixes with minimal business disruption. Maintain Performance Analytics indicators, collections, and dashboards. Monitor platform health and proactively resolve performance issues. Documentation, Enablement& Leadership Produce technical design documents, runbooks, and admin/user guides. Mentor junior team members and provide SME level guidance to project and operations teams. Conduct training sessions for engineers, Service Desk, and business stakeholders. Required Qualifications 7+ years of hands on ServiceNow development and administration experience. Expert knowledge of ITIL based IT SM processes. Advanced proficiency in JavaScript, Glide API, Flow Designer, Integration Hub, and ServiceNow Studio. Strong background integrating ServiceNow with enterprise systems via REST/SOAP APIs. Proven experience leading platform level initiatives and technical decision'making. Excellent analytical, debugging, and problem solving skills. Preferred Qualifications ServiceNow CSA plus one or more CIS certifications (ITSM, ITOM, HRSD, SAM/HAM, or Discovery). Experience with: Service Operations Workspace CMDB/Discovery/Service Mapping Performance Analytics SAM/HAM job configuration and optimization Intune or Workspace ONE integrations Familiarity with Agile/Scrum methodologies and CI/CD for ServiceNow. Experience in complex, distributed, or public sector environments. Soft Skills Exceptional communication and presentation skills. Ability to partner effectively with business leaders, engineers, and vendors. Strong organization and prioritization skills; capable of managing multiple initiatives simultaneously.

Job Description Field Technician Maryland Energy Advisors (MDEA) is a rapidly growing energy management firm delivering energy efficiency and sustainability programs for utilities and communities across the region. As part of our continued expansion, we are seeking a qualified Home Energy Auditor to support residential energy efficiency and home weatherization programs throughout New Jersey. In this role, you will conduct in-home energy assessments for income-qualified and residential customers, identifying energy-saving opportunities, educating homeowners, and supporting the delivery of utility-funded energy efficiency measures. You will work closely with program managers, field services staff, contractors, and utility partners to ensure audits are completed accurately, safely, and in compliance with program guidelines and quality standards. The ideal candidate is detail-oriented, customer-focused, and comfortable working in the field. Strong communication skills, technical aptitude, and a commitment to delivering a positive customer experience are essential. If you enjoy hands-on work, problem-solving, and making a tangible impact on household energy affordability and comfort, this is an excellent opportunity to grow with a mission-driven organization supporting New Jersey communities. PRIMARY RESPONSIBILITIES • Support the day-to-day operations of a residential utility energy efficiency and home weatherization program, ensuring high-quality service delivery and a positive customer experience for eligible households., • Generate and manage audit leads through door-to-door outreach and community-based engagement within assigned neighborhoods, representing the program professionally and in alignment with utility guidelines., • Perform in-home and visual energy assessments of residential properties, evaluating HVAC systems, windows, doors, insulation, appliances, lighting, and other building components to identify energy efficiency opportunities., • Educate residents on household energy use, comfort, health, and safety, and provide clear guidance on practical actions and utility incentives that can reduce energy costs., • Prepare and deliver energy assessment reports with personalized recommendations, ensuring accurate documentation and data entry in program tracking systems., • Install eligible no-cost or low-cost direct-install energy-saving measures in accordance with program requirements and safety protocols., • Introduce and refer residents to additional utility-sponsored programs and services, supporting increased program participation and comprehensive energy savings., • Perform other duties as assigned to support the successful execution of program field operations. REQUIRED QUALIFICATIONS • High school diploma or equivalent., • Minimum of 1 year of professional experience in residential energy auditing, building science, weatherization, or utility-funded energy efficiency programs., • Strong knowledge of residential energy audits, weatherization practices, and direct-install energy efficiency measures., • Excellent communication and interpersonal skills, with the ability to effectively engage and educate customers from diverse backgrounds., • Strong problem-solving skills and ability to respond to field-based challenges with professionalism and sound judgment., • Ability to work independently while also collaborating effectively as part of a field services team., • Comfort using technology, including handheld data collection devices, mobile applications, and program tracking systems., • Ability to perform the physical requirements of the role, including bending, stooping, reaching, climbing stairs, and working in various residential environments., • Flexible availability, including occasional evenings and weekends based on customer and program needs., • Valid driver’s license with a clean driving record and reliable transportation., • Ability to pass a criminal background check and drug screening, as required by utility and program partners. PREFERRED QUALIFICATIONS • BPI certification preferred. If not currently certified, MDEA will provide training and support to obtain BPI certification., • Bachelor’s degree in Energy, Environmental Studies, Communications, Business Administration, or a related field (or equivalent professional experience)., • Experience supporting utility-sponsored energy efficiency or demand response programs for utilities, state or local governments, or nonprofit organizations., • Prior experience with door-to-door outreach, customer acquisition, or lead generation in residential settings., • Bilingual (English/Spanish or other languages commonly spoken in New Jersey communities) is a plus., • Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint., • Familiarity with New Jersey Clean Energy or other regional home weatherization and residential energy efficiency programs., • Strong time-management skills and demonstrated ability to manage a high volume of field activities across multiple neighborhoods. WORK ENVIRONMENT • This position is primarily field based, with most of the time spent conducting in-home energy audits and assessments at residential properties., • Auditors work independently in customers’ homes across assigned service territories, traveling daily between audit locations., • Work is performed in a variety of residential settings and may involve basements, attics, crawlspaces, and utility rooms., • This role requires regular interaction with homeowners and occupants, emphasizing professionalism, safety, and customer service., • Limited administrative and reporting tasks are completed remotely or from home using mobile and cloud-based program systems., • Work schedules may include occasional evenings or weekends to accommodate customer availability and program needs. BENEFITS MD Energy Advisors offers competitive salaries and benefits. We put a premium on work-life balance, offering flexibility with our remote team. We also offer: • Medical, dental and vision health insurance, • 401k, • Paid time off and paid holidays, • Wellness Reimbursement, • Professional Development Reimbursement, • Great company culture with outstanding growth opportunity Maryland Energy Advisors is an Equal Opportunity Employer/M/F/Disability/Vet.

ANV is a global specialty insurance platform operating across the United States, United Kingdom, and Europe. Backed by AmTrust Financial Services and Blackstone Credit & Insurance, we bring together a portfolio of established MGAs and specialist underwriting businesses delivering innovative insurance solutions across multiple markets. \n \n As a rapidly growing platform, ANV combines the strength of established insurance businesses with the opportunity and energy of a scaling organization. We are committed to underwriting excellence, entrepreneurial thinking, and empowering our people to make a meaningful impact as we continue to build the next generation of specialty insurance businesses. \n \n The Company seeks a commercially astute real estate executive to lead its global real estate and workplace services. Reporting to the CFO, the VP, Global Head of Real Estate will align the portfolio with business priorities, execute commercially competitive transactions, deliver exceptional office environments, and establish a consistently high standard of workplace and client service. \n \n This is a hands-on leadership role spanning portfolio strategy, transactions, design and construction, lease administration, facilities, hospitality, physical security, and health and safety. The successful candidate will combine financial discipline and sophisticated deal-making with strong design judgment and the discretion, responsiveness, and attention to detail expected in a demanding financial services environment. \n \n Key Responsibilities \n Business Partnership and Portfolio Strategy \n\n • Serve as the principal real estate advisor to the CFO and executive leadership, translating business strategy, workforce plans, and growth opportunities into actionable location and occupancy decisions.\n, • Develop a global portfolio strategy that balances cost, flexibility, talent access, operational resilience, and the quality of the employee and client experience.\n, • Present clear recommendations and business cases for investment, consolidation, expansion, and relocation, including real estate implications of M&A activity.\n\n Transactions and Commercial Negotiation \n\n • Lead site selection and negotiations for leases, renewals, expansions, relocations, and exits, directing brokers and partnering with Legal on documentation and risk.\n, • Evaluate total occupancy cost, cash flow, capital requirements, landlord incentives, and alternative deal structures; negotiate favorable economics and terms that preserve business flexibility.\n, • Own landlord and broker relationships and oversee lease administration, critical dates, obligations, and occupancy cost reviews across jurisdictions.\n\n Design and Construction \n\n • Lead projects from feasibility and programming through design, procurement, construction, commissioning, and occupancy, with accountability for budget, schedule, quality, and business continuity.\n, • Set elevated standards for architecture, interiors, furniture, lighting, acoustics, meeting technology, and client-facing environments; translate executive expectations into coherent, practical designs.\n, • Select and direct architects, engineers, project managers, contractors, and specialist vendors. Challenge estimates, procurement strategies, and change orders while protecting design intent and long-term value.\n\n \n Workplace Operations and Client Service \n\n • Oversee facilities, reception, meeting and event support, food and beverage, mail and shipping, and other workplace services through internal resources and external partners.\n, • Deliver high-touch service for executives, employees, and visiting clients, with particular attention to discretion, anticipation of needs, presentation, and prompt resolution of issues.\n, • Establish service standards, preventive maintenance programs, vendor performance measures, and escalation procedures that provide consistent quality across a geographically dispersed portfolio.\n, • Partner with IT on reliable audiovisual and workplace technology, and oversee physical security, access control, and health and safety in coordination with relevant internal specialists and local advisors.\n\n \n Financial Stewardship and Functional Leadership \n\n • Own global real estate operating and capital budgets, forecasts, and reporting. Explain variances, identify savings, and make disciplined trade-offs between cost, quality, and service.\n, • Build an effective operating model with clear accountability, appropriate staffing, strong vendor governance, and practical procurement and approval controls.\n, • Lead the real estate transition from the former parent, including TSA exit planning, knowledge transfer, systems and data readiness, and continuity of services.\n, • Lead and develop employees and service partners; establish meaningful measures of portfolio efficiency, project delivery, service quality, and stakeholder satisfaction.\n\n \n Qualifications \n\n • 12 or more years of progressive corporate real estate and workplace experience, including senior responsibility for a multinational portfolio and direct engagement with executive leadership.\n, • Demonstrated commercial acumen and a strong record of personally leading complex negotiations, evaluating transaction economics, and presenting persuasive investment recommendations to finance leaders.\n, • Substantial experience delivering premium corporate interiors and technically complex office projects, with the ability to assess design quality, scrutinize construction costs, and hold delivery teams accountable.\n, • Experience in hedge funds, asset management, private equity, financial services, or similarly demanding professional environments is strongly preferred. A proven high-touch service orientation is essential.\n, • Broad operational capability across facilities, hospitality, lease administration, vendor management, security, and workplace services, including experience working across countries and cultures.\n, • Executive presence, sound judgment, discretion, and strong communication skills, coupled with a willingness to engage directly in negotiations, project details, and operational issues.\n, • Bachelor’s degree in real estate, business, finance, architecture, construction management, or a related discipline, or equivalent relevant experience.\n, • Ability to travel internationally as business needs require.\n\n

Vice President, Fund Accounting | Private Equity & Private Credit \n Location: New Jersey, USA | Hybrid \n Specialisms: Private Equity & Private Credit \n \n Ready to take the next step in fund accounting leadership? \n I'm recruiting for Vice President-level opportunities within the Private Assets business of a leading global alternative asset administrator in New Jersey. \n These opportunities are particularly interesting for experienced fund accounting professionals who want greater ownership of complex investment portfolios, client relationships and the teams responsible for delivering them. \n With opportunities across Private Equity and Private Credit, we're interested in speaking with professionals who combine strong technical accounting knowledge with the ability to lead people, manage stakeholders and improve how fund accounting operations are delivered. \n You don't need experience in both Private Equity and Private Credit. Strong experience in either area is relevant. \n \n About the opportunity: \n At VP level, you'll take a broader leadership role across fund accounting operations, overseeing accounting delivery, managing teams and acting as a senior point of contact for clients. \n Depending on your experience, you could be considered for: \n Private Equity Fund Accounting \n\n • NAV oversight, partnership accounting and financial reporting\n, • Capital calls, distributions and investor allocations\n, • Management fees, carried interest and waterfall calculations\n, • Complex fund structures and client reporting\n\n Private Credit Fund Accounting \n\n • Private debt and direct lending fund accounting\n, • NAV oversight and financial reporting for credit-focused funds\n, • Loan-related accounting, interest accruals and fair value reporting\n, • Investor reporting and complex investment structures\n\n \n What you'll be doing: \n\n • Leading fund accounting teams and supporting the development of Managers, Supervisors and accounting professionals.\n, • Overseeing NAV calculations, financial statements and reporting across complex private investment funds.\n, • Taking ownership of key client relationships and acting as a senior contact on technical and operational matters.\n, • Reviewing complex accounting treatments, fund structures, allocations and investor reporting.\n, • Overseeing reporting deadlines, audit coordination and the quality of client deliverables.\n, • Working closely with senior stakeholders and specialist teams across fund operations, tax and financial reporting.\n, • Identifying opportunities to improve processes, strengthen controls and increase operational efficiency.\n, • Supporting new fund launches, client onboarding and operational improvements.\n\n \n What we're looking for: \n We're interested in experienced fund accounting professionals who bring strong technical capability alongside leadership and commercial judgement. \n Ideally, you'll have: \n\n • Significant experience in fund accounting, Private Equity, Private Credit or alternative investments.\n, • Strong knowledge of NAV oversight, financial statements, general ledger accounting and complex fund structures.\n, • Experience leading teams, developing accountants or managing fund accounting operations.\n, • Confidence managing client relationships and communicating with senior stakeholders.\n, • Experience reviewing technical accounting work and overseeing reporting deliverables.\n, • Knowledge of US GAAP and relevant financial reporting requirements.\n, • Strong organisational skills and the ability to manage multiple funds, priorities and deadlines.\n\n Experience with Investran, Allvue, eFront, Geneva or similar platforms would be beneficial, but no specific system is essential. \n A CPA or relevant professional accounting qualification would be welcome, although equivalent experience will also be considered. \n Transferable backgrounds we'd consider \n You don't necessarily need to hold a Vice President title today. \n We'd welcome conversations with experienced professionals from: \n\n • Private Equity or Private Credit fund administration\n, • Alternative investment managers and private investment firms\n, • Fund Controller and investment accounting teams\n, • Private debt and direct lending platforms\n, • Big Four or accounting advisory firms with significant hands on private funds experience\n, • Senior fund accounting and financial reporting leadership roles\n\n \n Experienced Fund Accounting Managers, Senior Managers and Fund Controllers ready for a VP-level move are encouraged to apply. We're particularly interested in people who have already taken ownership of accounting deliverables, developed teams and built strong relationships with clients or senior stakeholders. \n \n Apply directly or message me to discuss which team could be the strongest fit for your experience.

Role: Senior Automation Tester with Life & Annuity domain Experience \n Locations: Austin, TX / New York, NY \n Fulltime \n \n Job Description \n Must Have Technical/Functional Skills \n 6+ years of hands-on automation experience using Playwright, Selenium, Tosca, or equivalent frameworks with Java, TypeScript, Python, or C#. \n Strong experience in UI, REST API, integration and regression automation using tools such as Postman, Rest Assured, Karate or SoapUI. \n Working knowledge of SQL-based backend validation, test-data management, Git, and CI/CD integration using GitLab, Jenkins or Azure DevOps. \n Experience with reusable automation frameworks, defect management, execution reporting and quality-engineering practices. \n Life Insurance, Annuity, policy administration or regulated financial-services testing experience is preferred. \n \n Roles & Responsibilities \n \n Design, develop and maintain reusable UI and API automation frameworks for functional, integration and regression testing. \n Automate critical Life & Annuity workflows such as new business, underwriting, policy servicing, premium processing and claims. \n Integrate automation suites into CI/CD pipelines and analyze failures across application, environment, test-data and script layers. \n Perform SQL validation, manage test data, track defects and publish automation coverage and release-readiness reports. \n Coordinate with Business Analysts, developers, DevOps and onsite/offshore QA teams during Agile delivery and production stabilization. \n \n Generic Managerial Skills, If any \n \n Strong ownership, analytical thinking, problem-solving and customer-facing communication. \n Ability to estimate automation work, prioritize high-risk scenarios and report blockers or release-quality concerns. \n Experience mentoring junior engineers and conducting automation-framework or code reviews. \n Ability to coordinate effectively across onsite and offshore teams in an Agile delivery model. \n Willingness to support critical releases, production validation and US business-hour coordination when required. \n

Job Summary Support Medline’s Sales efforts within a primarily select group of highly complex or major accounts of regional, national or strategic significance. Support sales strategies and help achieve new revenue targets and service goals for accounts. Responsible for managing a book of business for existing accounts and generating revenue on assigned accounts. Support all activities in the operational execution, profitability, maintenance of existing sales volume and development of sales growth. Job Description MAJOR RESPONSIBILITIES: Account Management Key contributor to growing market share through the application of sales plans, strategies, objectives, policies and procedures aligned to broad corporate sales and marketing objectives. Provide exceptional customer support and execution on required responsibilities to retain business and drive increased profitability, Resolve problems and ensure customers receive high-quality customer service Maintain personal contact with key customers in assigned accounts. Work directly with other key sales personnel to launch new accounts and on any save opportunities to accounts under threat or loss. Maintain existing sales programs. Internal Partnership Work directly with the Medline Field Sales team to promote sales goals and initiatives. Sales Administration Facilitate the formal and non-formal RFP process. Develop and implement sales tools and programs; educate and communicate activity and success Manage account program costs, (i.e., advertising, rebates, buyback and slotting allowance, etc.) while maximizing sales. Track customer sales performance against objectives and inform management of results. Build and distribute reports, and specialized reports on contracts, programs and focus areas to appropriate partners. MINIMUM JOB REQUIREMENTS: Education: Typically requires a Bachelor’s degree in a business or clinical-related field. Certification / Licensure: None Work Experience: At least 4 years of account management or/and sales experience. Experience preparing business plans to align/support selling strategies. Experience developing and delivering technical presentations to various group sizes. Knowledge / Skills / Abilities: Exposure to and use of Customer Relationship Management (CRM) software. Proficiency with Microsoft Office Suite products. Position requires travel up to 50% of the time for business purposes (overnight, within state and out of state). Environment includes office setting and medical facilities. Position may require non-traditional work hours during in-services. Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position: $101,000.00 - $152,000.00 Annual The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. For a more comprehensive list of our benefits please click here. We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here. Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Job title: Travel & Expense Sr. Analyst \n Duration: 06+ Months ( possibility of extension) \n location: New York, NY \n Pay Rate: $34.00/hr. on w2 \n \n About the Role \n As the Travel & Expense (T&E) Senior Analyst, you will manage and execute end-to-end travel and expense accounting and operational workflows across global business entities. Processing high-volume expense activity annually, you will play a critical role in ensuring accuracy, regulatory and policy compliance, system integrity, and timely reconciliation of corporate card and employee reimbursements. \n Key Responsibilities \n\n • Audit & Anomaly Detection: Monitor, audit, and analyze high-volume expense submissions to identify duplicate entries, out-of-policy items, and personal expenses. Conduct investigations and coordinate employee repayments/reimbursements.\n, • SAP & General Ledger Accounting: Review and reconcile monthly T&E balances in SAP. Create, format, and upload journal entry templates, identify necessary reclasses, and reconcile cash advances, personal charges, and credit balances.\n, • Month-End Close Support: Partner with the core accounting team during monthly financial closes, ensuring all expense accruals, clearing accounts, and reconciliation schedules are completed accurately.\n, • System Administration & Support: Serve as a functional administrator for SAP Concur, handling system configurations, routine maintenance, end-user support, and global rollout implementations.\n, • Corporate Card Program Management: Administer the corporate card program (Citibank Global T&E cards), including card issuance, credit limit adjustments, delinquency tracking, and card reconciliation.\n, • Stakeholder & Business Partnership: Act as a key liaison for business unit finance teams, delivering spend transparency, trend analysis, and monthly reporting to senior management.\n, • Process Improvement: Participate in ad-hoc finance optimization initiatives, internal/external audit requests, and policy enhancement projects.\n\n Qualifications & Requirements \n Basic Qualifications: \n\n • Experience: 3+ years of progressive finance or accounting experience, with substantial exposure to corporate travel and expense workflows.\n, • Technical Systems: Proven hands-on experience with SAP Concur (configuration, administration, or advanced support).\n, • Education: Bachelor’s degree in Accounting, Finance, Business Administration, or a related discipline.\n, • Accounting Acumen: Solid understanding of general ledger accounting principles, reconciliations, journal entries, and month-end closing processes.\n, • Software Tools: Advanced proficiency in Microsoft Excel (VLOOKUP, XLOOKUP, Pivot Tables, nested formulas) and PowerPoint.\n\n Preferred Qualifications: \n\n • Prior experience with SAP ERP (FI/CO modules) or large-scale enterprise ERP platforms.\n, • Experience administering global corporate card programs (e.g., Citi, Amex).\n, • Exposure to multinational entities, multi-currency processing, and global tax/VAT regulations on travel spend.\n\n Key Competencies \n\n • Analytical Problem Solver: Strong investigative and analytical skills with high attention to detail in complex data reconciliations.\n, • Communication & Relationship Building: Ability to articulate financial guidelines clearly and tactfully communicate with cross-functional stakeholders and global employees.\n, • Prioritization: Proven track record of managing competing priorities and tight deadlines within a fast-paced corporate environment.\n\n

Job Description Seeking a highly skilled Azure Hybrid Desktop Support Engineer to join our IT team. This role sits at the intersection of end-user support, modern endpoint management, and cloud infrastructure, supporting a hybrid environment spanning on-prem Active Directory and Microsoft Azure (Entra ID). The ideal candidate combines hands-on desktop support experience with modern management tools (Intune, Autopilot) and thrives in a fast-paced, high-performance environment supporting demanding users. Key Responsibilities End-User Support & Operations • Provide white-glove desktop support for executives, traders, and business users, • Troubleshoot Windows 10/11, Microsoft 365, and line-of-business applications, • Support conference rooms, AV systems, and collaboration tools (Teams, Zoom), • Manage hardware lifecycle (laptops, peripherals, mobile devices) Azure Hybrid Identity & Endpoint Management • Support and maintain hybrid identity environments (on-prem AD + Microsoft Entra ID), • Administer Azure AD Connect, synchronization, and identity troubleshooting, • Manage devices via Microsoft Intune / Endpoint Manager, • Deploy and maintain Windows Autopilot for zero-touch provisioning, • Enforce device compliance, conditional access, and security baselines Automation & Engineering • Automate repetitive tasks using PowerShell, • Assist with desktop engineering initiatives (image management, patching, policy deployment), • Support group policy (GPO) and transition workloads to modern management (Intune) Security & Compliance • Support endpoint security tools (Defender for Endpoint, AV/EDR platforms), • Assist with access control, MFA, and device compliance policies, • Participate in audits, remediation, and security hardening initiatives Required Qualifications • 3–5+ years of experience in desktop support / end-user computing, • Strong experience with:, • Windows 10/11 administration, • Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), • Active Directory (users, groups, GPOs), • Hands-on experience with:, • Microsoft Intune / Endpoint Manager, • Azure AD (Entra ID) in a hybrid environment, • Solid troubleshooting skills across:, • OS, applications, networking basics, and hardware, • Experience with PowerShell scripting (basic to intermediate) Preferred Qualifications • Experience with:, • Azure AD Connect / hybrid identity sync, • Windows Autopilot deployments, • Defender for Endpoint or similar EDR tools, • Exposure to:, • VDI environments (Citrix, VMware Horizon, Azure Virtual Desktop), • Patch management tools (WSUS, Intune Update Rings), • Background in financial services, hedge funds, or high-performance environments

Job Description Just Salad is seeking a proactive, detail-oriented, and technically skilled professional with a strong ability to problem-solve and a passion for continuous learning. The IT Technician will report to the Director of IT and serve as a key resource for all IT-related queries across 120+ locations (NYC, FL, CHI, NJ, PA) and Corporate (100+ members). This role spans traditional IT support, cybersecurity practices, and emerging AI-powered tooling. In line with Just Salad’s mission to make everyday health and sustainability possible, you will also support initiatives to reduce Just Salad’s environmental footprint. Reports to the Director of IT Field Tech Responsibilities IT Infrastructure & Support ● Install, configure, and maintain hardware and software components to ensure optimal usability across all sites ● Troubleshoot hardware and software issues on Windows and Mac environments ● Proactively upgrade systems and monitor performance to sustain 99%+ uptime across all machines ● Adhere to electrical safety standards and maintain disciplined cable management at all locations ● Repair or replace damaged hardware efficiently to minimize operational downtime ● Execute new store installations across multiple markets, including network setup and device provisioning ● Document technical procedures, troubleshooting steps, and resolutions for knowledge base development Help Desk & Ticketing (Freshservice) ● Manage and resolve IT Help Desk tickets through Freshservice in a process-oriented, SLA-compliant manner ● Triage, categorize, and prioritize incoming requests; escalate complex issues appropriately ● Maintain clear, timely communication with end users throughout the ticket lifecycle ● Identify recurring issues and proactively propose permanent solutions to reduce ticket volume IT Cybersecurity ● Support implementation and enforcement of cybersecurity policies across all locations and corporate users ● Monitor systems for security vulnerabilities, suspicious activity, and policy violations ● Assist with endpoint protection, access control, and user security awareness initiatives ● Participate in security audits, risk assessments, and incident response procedures ● Maintain compliance with data protection standards and internal IT security protocols AI Integrations & Emerging Technology ● Assist in the evaluation, deployment, and support of AI-powered tools and automations across business operations ● Collaborate with the IT Director to integrate AI solutions into existing workflows (e.g., helpdesk automation, predictive maintenance, operations tooling) ● Monitor and maintain AI integration performance, flagging anomalies or inefficiencies Reporting & Analytics ● Generate and distribute regular IT performance reports including ticket trends, uptime metrics, hardware inventory, and SLA compliance ● Build and maintain dashboards within Freshservice and other platforms to provide real-time visibility into IT operations ● Analyze data to identify operational gaps and present findings with actionable recommendations to the Director of IT Requirements ● Associate's Degree in Computer Science or a related field (Bachelor's preferred) ● Minimum 2+ years of experience in computer networks, systems maintenance, or IT support ● Hands-on experience with Freshservice or a comparable ITSM/help desk platform ● Familiarity with cybersecurity fundamentals (endpoint security, access management, threat monitoring) ● Exposure to AI tools, automation platforms, or IT integrations is a strong plus ● Cisco Certified Network Associate (CCNA) accreditation is advantageous ● Proficiency in software installation, database basics, and systems administration ● Exceptional written and verbal communication skills ● Strong interpersonal and problem-solving abilities with a willingness to learn ● Bilingual in Spanish and English a plus, but not required ● Ability to lift up to 35 lbs ● Willingness to travel 70% of the time; weekend on-call availability may be required and software components to ensure optimal usability across all sites ● Troubleshoot hardware and software issues on Windows and Mac environments Benefits • Annual Salary $69,000 - $72,000 - Salary dependent on experience. Eligible to participate in the corporate bonus program, • Medical, Dental, and Vision Insurance, • Voluntary Long-Term Disability, Hospital Insurance, Accidental Insurance, Life Insurance + AD & D, • Eligibility to participate in 401K, • Paid Vacation and Holidays, • Pre-Tax Benefits (FSA, HSA, and Commuter Benefits), • Fitness Discounts, • Summer Fridays, • Employee Assistance Program, • Free Just Salad while working About Us: Just Salad is a fast-casual restaurant chain with a mission to make everyday health and sustainability possible. The brand serves craveable, accessible, plant-centric meals made with homemade dressings, prepped-daily produce, from-scratch recipes and fresh, flavorful ingredients. Guests can choose from over 15 chef-designed salads, wraps, warm bowls, market plates, soups and smoothies, including classic offerings and rotating seasonal favorites. Empowering customers to “Eat with Purpose,” Just Salad is a Certified B Corporation™ and home to the world’s largest restaurant reusable bowl program, as well as the first U.S. restaurant chain to carbon label its menu and offer a Climatarian menu category. The company was founded in 2006 and has more than 125 locations across New York, New Jersey, Connecticut, Florida, Illinois, Pennsylvania, Massachusetts and Washington, D.C.

Job DescriptionBenefits: • 401(k), • Dental insurance, • Health insurance, • Paid time off, • Vision insurance Position Overview We are seeking a hands-on IT Administrator / Web & E-Commerce Developer to manage our technology infrastructure while also supporting and developing our websites and e-commerce operations. This is an on-site position based at our Kearny, New Jersey location. This position is approximately 50% IT administration and 50% web/e-commerce development. The ideal candidate will have experience with networking, Windows Server, Microsoft Azure, Microsoft 365, Shopify, web development, system integrations, and modern AI tools. Responsibilities IT Administration & Infrastructure • Configure, maintain, and troubleshoot UniFi switches, wireless access points, gateways, and firewalls., • Manage wireless networks, firewall rules, VLANs, VPNs, DNS, DHCP, TCP/IP, routing, and network security., • Manage Windows Server, Active Directory, Group Policy, file sharing, virtualization, backups, and disaster recovery., • Deploy, manage, and monitor Microsoft Azure Virtual Machines, networking, storage, and security., • Administer Microsoft 365, users, permissions, licenses, and security., • Deploy and support Dell laptops, desktops, printers, scanners, and other devices., • Manage endpoint protection, patching, cybersecurity, user access, and hardware inventory., • Provide technical support to employees and troubleshoot business-critical systems., • Monitor system and network performance and proactively resolve issues.Web Development & E-Commerce, • Develop, maintain, and improve multiple company websites and Shopify e-commerce stores., • Customize Shopify themes, product pages, collections, navigation, apps, and store functionality., • Work with HTML, CSS, JavaScript, Shopify Liquid, APIs, and third-party integrations., • Manage product catalogs, pricing, specifications, images, categories, and other e-commerce data., • Integrate Shopify with ERP, inventory, CRM, accounting, and other business systems., • Manage domains, DNS records, SSL certificates, hosting, redirects, and website security., • Improve website speed, mobile usability, technical SEO, analytics, and conversion tracking., • Troubleshoot website, checkout, application, product-feed, and integration issues., • Support new website launches and ongoing e-commerce development.AI & Automation, • Use AI-assisted development and coding tools to accelerate website development, troubleshooting, testing, and automation., • Implement AI-powered tools and applications that improve e-commerce operations, product content, search, customer experience, and internal workflows., • Use AI and automation to improve product-data management, integrations, reporting, and repetitive business processes., • Evaluate emerging AI technologies and recommend practical applications for the company.Required Qualifications, • 3+ years of relevant IT administration and/or web development experience., • Strong knowledge of UniFi networking and network administration., • Experience with Windows Server, Active Directory, Group Policy, DNS, DHCP, VLANs, VPNs, TCP/IP, routing, and firewalls., • Experience with Microsoft Azure, virtual machines, Microsoft 365, backups, and cybersecurity., • Experience deploying and supporting Windows/Dell computers and peripheral devices., • Strong Shopify development and administration experience., • Working knowledge of HTML, CSS, JavaScript, and Shopify Liquid., • Experience with APIs, third-party integrations, and web technologies., • Experience using modern AI coding/development and automation tools., • Strong troubleshooting and problem-solving skills., • Ability to work independently and manage multiple projects.Preferred Qualifications, • Experience integrating Shopify with ERP, inventory, CRM, or accounting systems., • Experience with technical SEO, Google Analytics, Google Search Console, and Tag Manager., • Experience with cybersecurity, endpoint management, backup, and disaster recovery tools., • Experience with Git/version control., • Microsoft Azure, CompTIA Network+, Security+, Ubiquiti/UniFi, Shopify, or related certifications.What We're Looking For A self-starter who can independently manage both IT infrastructure and web/e-commerce projects. The successful candidate should be comfortable moving between network/server issues, employee support, Shopify development, system integrations, and AI/automation projects in a fast-paced business environment.

Job DescriptionCompany Description Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents, and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore & Belagavi, India. We take pride in being an employee-centric organization, offering comprehensive benefits and opportunities. Learn more at betsol.com Job Description Support & Operations • Provide onsite support for Customer offices as needed., • Coordinate with offshore teams (network, security) to facilitate new office locations setup and maintenance tasks., • Facilitate employee onboardings and offboardings., • Install, configure, test, and maintain desktops, laptops, peripherals, and related hardware., • Provide technical support for desktops, laptops, printers, scanners, and other end-user devices., • Troubleshoot and resolve hardware, software, OS, and peripheral-related incidents and service requests., • Contact end users via phone or Microsoft Teams to schedule remote or onsite support sessions., • Deliver timely resolution while maintaining high customer satisfaction. Ticket & Service Management • Monitor, assign, prioritize, and resolve tickets using ITSM tools such as ServiceNow, Jira, or similar platforms., • Adhere to SLA, ticket quality standards, documentation requirements, and escalation procedures., • Perform root cause analysis for recurring issues and collaborate with teams for permanent fixes., • Ensure accurate time tracking, ticket updates, and resolution notes as per ITIL best practices. System & Software Administration • Perform OS installation, reinstallation, upgrades, patching, and configuration for Windows desktops and laptops., • Install, upgrade, and support standard enterprise applications such as Microsoft Office, Acrobat Reader, mail clients, and collaboration tools., • Deploy and maintain antivirus and endpoint protection solutions; detect and remove malware or viruses., • Configure user profiles, email accounts, and basic system policies as required. Network & Connectivity Support • Troubleshoot LAN, Wi-Fi, VPN, and basic network connectivity issues., • Configure and support network and local printers., • Coordinate with network and security teams for escalations related to infrastructure issues. Asset, Inventory & Lifecycle Management • Manage IT assets throughout their lifecycle, including procurement, allocation, tracking, recovery, and disposal., • Maintain accurate asset records using CMDB and asset management tools such as ServiceNow, Insight, HPAM, etc., • Handle IT inventory management, ensuring adequate stock levels for laptops, desktops, accessories, and spares., • Support e-waste management and e-recycling activities in compliance with company policies. User Lifecycle Management • Execute IT onboarding and offboarding activities, including system setup, access provisioning, asset handover, and recovery., • Ensure data security and compliance during employee exits by following standard IT procedures. Compliance, Documentation & Continuous Improvement • Follow IT policies, security standards, and compliance requirements., • Create and update technical documentation, SOPs, and knowledge base articles., • Proactively identify opportunities to improve processes, automation, and service delivery., • Collaborate with cross-functional IT teams for projects, upgrades, and rollouts. Qualifications Required Skills & Competencies Experience: 3+ years of experience covering the following: • Must have experience providing onsite support at customer locations., • Strong experience with Windows and Mac OS installation, configuration, troubleshooting, and support., • Hands-on experience with hardware equipment such as helping setup firewalls, server racks, switches, access points, and cabling., • Hands-on experience with software troubleshooting., • Experience with employee onboarding and offboarding., • Experience with laptop setup automation such as Dell autopilot or similar platforms., • Experience with printer configuration, email setup, Wi-Fi, and LAN connectivity issues., • Experience with ITSM tools (ServiceNow, Jira, etc.) and CMDB-based asset management., • Experience with ITIL processes: Incident, Request, Problem, and Change Management., • Excellent verbal and written communication skills with the ability to interact with global users and strong vendor management., • Strong analytical, troubleshooting, and independent problem-solving skills., • Must have current enterprise (mid to large size organizations) experience in IT support or experience working with an MSP provider., • Must be willing to commute and work on-site at client locations in NY and NJ, 2-3 times per week. Travel expense reimbursement policy provided. Certifications (Preferred) • MCSE, MCITP, MCTS, or equivalent certifications are an added advantage. Education • Bachelor’s Degree in an IT-related discipline or equivalent. Additional Information Applicants must be authorized to work in the United States. This position is not eligible for employment visa sponsorship now or in the future. We know great talent comes from many backgrounds. If you’re excited about this role but don’t meet every qualification, we still encourage you to apply. We value curiosity, ambition, and a willingness to grow. At BETSOL, we foster an environment where diverse perspectives are valued and everyone feels empowered to contribute. Hiring decisions are based on qualifications, merit, and business needs. Benefits & Perks We offer a comprehensive and competitive benefits package designed to support your well-being, growth, and overall experience: • Competitive salary, • Medical, dental, and vision coverage, • 401(k) with company match, • Flexible PTO + paid holidays, • Hybrid work flexibility, • Learning & development support, • Inclusive, team-driven culture, • Opportunities to work with and learn from teams across the world BETSOL is an equal opportunity employer. All your information will be kept confidential according to EEO guidelines.

Job Description About Capital Dynamics: Capital Dynamics is an independent global asset management firm focusing on private assets, including private equity (primaries, secondaries and direct investments) and clean energy. Established in 1988, the Firm has extensive knowledge and experience developing solutions tailored to meet the exacting needs of a diverse and global client base of institutional and private wealth investors. Capital Dynamics oversees more than USD 15 billion in assets under management and advisement and employs approximately 150 professionals globally across 14 offices in Europe, North America, and Asia. Capital Dynamics is a recognized industry leader in responsible investment, receiving top marks (Five Stars) from PRI across all categories and investment strategies, as well as in GRESB benchmarking for its clean energy strategy. TECHNOLOGY AT CAPITAL DYNAMICS: Our Technology department is responsible for the development, secure operation, maintenance and support of Capital Dynamics' global IT infrastructure and solutions — enabling employees to communicate, collaborate and automate routine tasks, while ensuring information security and compliance with company policy and relevant regulation. THE OPPORTUNITY: We're looking for a highly capable graduate to join our Technology department as Technology Analyst in New York — the primary technology contact for our New York office, and a genuinely hands-on role from the outset. Reporting to the CTO, you'll take real ownership of the stability and quality of our Microsoft 365 environment, end-user support across every business function, and the operational backbone of our core IT processes: provisioning, asset management, and break-fix resolution. This is a designated development position: as your core competencies are established, you'll gain structured exposure to Capital Dynamics' data and AI programme — putting you at the centre of some of the most interesting technical work happening at the firm. REAL OWNERSHIP, FROM DAY ONE: This isn't a narrow, ticket-queue support seat. Our Technology function operates as a small, high-trust team, and you'll own outcomes end-to-end: • Full ownership of Microsoft 365 configuration, permissions and housekeeping across Exchange Online, Teams, SharePoint Online and OneDrive — you'll be the firm's internal M365 subject matter expert., • End-to-end ownership of user lifecycle management — provisioning, deprovisioning and access rights — for all New York-based staff., • Direct contribution to the firm's live SharePoint infrastructure, as part of our broader data programme., • Real autonomy to manage competing priorities without close supervision — and real visibility, since your work directly supports investment professionals and senior management. YOUR PATH INTO DATA & AI: Capital Dynamics is executing a material transformation of its data infrastructure and AI capability, spanning three workstreams: DataCore (a medallion lake-house architecture on Google Cloud Platform), Lattice (an agentic automation layer), and Meridian (a decision intelligence capability in planning). As your core support responsibilities are established, you'll gain structured, hands-on exposure to the platforms powering this programme: • V7Labs — the agentic automation platform through which AI agents are built, scheduled and governed across investment and operational workflows., • Claude AI — the AI platform in active use across the firm for analysis, automation and document generation., • Tamr — the machine learning-driven master data management and entity resolution platform underpinning the firm's data warehouse., • Google Cloud Platform / BigQuery — the infrastructure layer on which DataCore is built. KEY RESPONSIBILITIES: • Conduct first- and second-line troubleshooting across our Windows-based infrastructure., • Administer and maintain the firm's Microsoft 365 environment, including Exchange Online, Teams, SharePoint Online, OneDrive and associated integrations., • Deliver technology support to investment professionals, senior management and operational staff across the New York office, to a high, proactive service standard., • Own the end-to-end provisioning and deprovisioning process for all New York-based staff, and maintain accurate records of user status and entitlements., • Triage, diagnose and resolve hardware and software issues across Windows and Mac environments, escalating to vendors or third-party support where required., • Maintain the firm's technology asset inventory and manage device lifecycle., • Configure and maintain SharePoint sites, document libraries and permissions structures, contributing to their ongoing development., • Maintain meeting room technology, AV equipment and video conferencing systems — operationally critical given the volume of internal and external calls run by our investment teams., • Document resolutions, maintain configuration records, and develop runbooks for recurring processes, so institutional knowledge is captured systematically., • Flag security and risk concerns to the Technology Delivery Manager and CTO. WHAT WE'RE LOOKING FOR: Education & Qualifications • A degree-level education in Computer Science, Information Systems, Machine Learning, Artificial Intelligence or a related discipline., • Working knowledge of Microsoft 365 administration; familiarity with SharePoint configuration and permissions management is an advantage. Skills & Attributes • Clear written and verbal communication — this role requires sustained interaction with senior professionals across investment and operational functions., • Organised and self-directed, with the ability to manage competing priorities without close supervision., • A genuine interest in technology as a discipline, including current developments in data infrastructure and artificial intelligence., • A mindset suited to a real development pathway — curious, capability-driven, and ready to grow into more advanced data and AI work over time. Languages Fluent English, with superior verbal and written communication skills — essential. Base Salary range: • USD 70,000 – 75,000 per annum (depending on experience), plus bonus and benefits. Our Equal Opportunity Commitment: Capital Dynamics is an Equal Opportunity Employer and is committed to creating a global diverse workforce. We are a global company with 24 nationalities represented across our staff in 14 offices, spanning North America, Europe, the Middle East, and Asia. We believe diversity and inclusion ("D&I") is key to being better at what we do, and our initiatives are designed to attract, develop, and advance talented individuals, regardless of race, sexual orientation, religion, age, gender, disability status or any other dimension of diversity. We welcome and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply to join Capital Dynamics. Please inform our recruitment team if you have a disability, condition or difference that may require us to make any adjustments as part of your application process or during employment. Disclaimer: Due to the volume of applications we receive, we are only able to contact candidates who have been shortlisted for further consideration. If you have not heard from us within two weeks of submitting your application, please assume that your application has not been successful on this occasion. We appreciate the time you have taken to apply and encourage you to monitor our careers page for future opportunities.

Job DescriptionRight to hire position with a major investment firm. Onsite in midtown, NYC. Job Summary The Desktop Support Consultant provides responsive, customer-focused technical support for employees across desktop, mobile, collaboration, and enterprise productivity platforms. This role is a primary point of contact for end-user technology support, ensuring incidents and service requests are resolved accurately, professionally, and in alignment with established service expectations. The Desktop Support Consultant partners with Technology Services, Information Security, Networking, and Business Applications teams to troubleshoot issues, support technology initiatives, and improve the overall employee technology experience in a fast-paced financial services environment. Essential Functions Responsibilities include, but are not limited to: • Provide Tier 1 and Tier 2 support through the ticketing system, phone, email, chat, and walk-up requests., • Diagnose and resolve hardware, software, operating system, printing, mobile device, peripheral, and connectivity issues., • Manage incidents and service requests according to established SLAs; prioritize, document, escalate, and communicate status appropriately., • Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, Microsoft Copilot, and related workplace productivity tools., • Install, configure, maintain, and troubleshoot desktop applications, approved software packages, endpoint configurations, and workstation images., • Configure and support laptops, desktops, mobile devices, docking stations, monitors, printers, and other end-user peripherals., • Provision and support iPhone and iPad devices using approved Mobile Device Management (MDM) solutions., • Participate in employee onboarding and offboarding, including account coordination, equipment deployment, and technology orientation., • Support financial market data platforms and business applications such as Bloomberg, FactSet, CRD, Tradeweb, LSEG Workspace, and related add-ins., • Provide audiovisual, conference room, Cisco IP telephony, IPC trading turret, and unified communications support., • Maintain workstation security updates, endpoint health, asset inventory, software records, and license information., • Perform server administration and troubleshooting, including Windows Server support, file/print services, access and permissions management, system monitoring, routine maintenance, and coordination with infrastructure teams for escalated server incidents., • Support security-related operational activities, including account access reviews, endpoint protection alerts, phishing escalations, vulnerability remediation coordination, and adherence to security policies., • Create and maintain knowledge articles, user guides, technical documentation, and support procedures., • Coordinate with vendors and third-party support providers for hardware repairs and issue resolution., • Identify opportunities to improve Service Desk processes, automation, knowledge management, and the end-user support experience., • Contribute to technology deployments, hardware refreshes, office moves, business continuity activities, shift rotations, and after-hours support as required. Qualifications • Bachelor's degree in Information Technology, Computer Science, a related field, or equivalent professional experience., • Minimum of 3 years of desktop support, service desk, or end-user support experience in an enterprise Windows environment; financial services experience preferred., • Hands-on experience administering Windows Server environments, Active Directory, Group Policy, access permissions, endpoint protection tools, and security-related incident escalation preferred., • Strong customer service, relationship management, troubleshooting, analytical, documentation, and communication skills., • Ability to prioritize multiple tasks, work independently and collaboratively, maintain attention to detail, and support occasional travel, shift rotations, and after-hours coverage., • Preferred certifications include CompTIA A , Network , Security , Microsoft certifications, or equivalent industry-recognized credentials. payrate: 40 - 50 per hour depending on experience. #LI-PP1

Job Description The ideal consultant will have at least seven years of experience designing, managing, and supporting enterprise virtual desktop environments. The Senior Virtual Desktop Engineering Consultant will contribute to the strategy, architecture, design, implementation, and ongoing management of the firm's virtual desktop infrastructure across on-premises and cloud platforms. This engagement will also help shape the firm’s future end-user computing strategy by evaluating, recommending, and implementing technologies that support business objectives, including the migration from Citrix Virtual Apps and Desktops (CVAD) on-premises to Azure Virtual Desktop (AVD) and Citrix DaaS. The successful consultant will be an enthusiastic problem solver who is comfortable working in a fast-paced environment and can quickly become productive within a complex enterprise infrastructure. Strong communication and collaboration skills, sound judgment, and a positive approach toward team members and internal customers are essential to success in this engagement. Responsibilities: • Serve as a senior consulting engineer within the virtual desktop architecture team, helping ensure the performance, reliability, security, and continuous improvement of the environment., • Provide immediate full-time engineering and operational support for active Citrix and AVD ticket queues, escalations, platform migrations, and improvement initiatives., • Actively manage and work operational ticket queues, including incidents, service requests, problems, and escalations related to Citrix, Azure Virtual Desktop, Windows, user profiles, application delivery, and associated end-user computing technologies., • Prioritize and resolve operational tickets within established service-level expectations while balancing project, engineering, and platform-improvement responsibilities., • Partner closely with the Senior Manager and internal engineering teams to lead the architecture, design, implementation, and optimization of virtual desktop environments, with a focus on scalability, performance, resiliency, and security., • Support the strategy and execution of the migration from Citrix Virtual Apps and Desktops (CVAD) on-premises to Azure Virtual Desktop (AVD) and Citrix DaaS, while minimizing business disruption and maintaining an optimal user experience., • Evaluate and implement end-user computing technologies, including Azure Virtual Desktop, Citrix DaaS, FSLogix, Citrix User Profile Management, and related profile, personalization, and application-control solutions., • Rapidly assess the current virtual desktop environment, active initiatives, technical risks, and operational priorities., • Take ownership of assigned operational and engineering workstreams and deliver agreed-upon milestones during the engagement., • Work closely with Infrastructure, Network, Security, Application, Service Delivery, and other IT teams to design and deliver integrated enterprise solutions., • Troubleshoot and resolve complex technical issues involving virtual desktops, user profiles, application delivery, authentication, networking, performance, and end-user computing technologies., • Provide advanced engineering support for escalated issues involving virtual desktop platforms, Windows operating systems, enterprise applications, and related endpoint technologies., • Develop and maintain PowerShell scripts and other automation solutions to improve operational efficiency, consistency, monitoring, and reporting., • Create and maintain technical documentation, architectural diagrams, operational procedures, implementation standards, and documented recommendations., • Provide effective knowledge transfer to internal engineering and support teams throughout the engagement., • Participate in system upgrades, platform migrations, disaster recovery testing, maintenance activities, and other scheduled work outside normal business hours when required., • Provide technical guidance and mentorship to other engineers and support teams., • Communicate progress, risks, dependencies, and deliverable status clearly and regularly to management and project stakeholders. Qualifications: • Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field required, or equivalent relevant professional experience., • Minimum of seven years of experience designing, managing, and supporting large-scale enterprise virtual desktop environments., • Strong experience with Citrix Virtual Apps and Desktops, including the architecture, administration, performance optimization, and troubleshooting of on-premises CVAD environments., • Experience with Azure Virtual Desktop and Citrix DaaS, including host pools, session hosts, application groups, workspaces, Cloud Connectors, resource locations, Machine Creation Services, application and desktop delivery, and hybrid deployments., • Strong knowledge of Azure Virtual Desktop, including host pools, session hosts, application groups, workspaces, image management, scaling, identity, networking, and profile integration., • Experience planning or executing migrations from Citrix Virtual Apps and Desktops on-premises to Azure Virtual Desktop and Citrix DaaS., • Strong knowledge of profile management and user-personalization technologies, including FSLogix, Citrix User Profile Management, and Ivanti Workspace Control, formerly AppSense., • Experience with application-control and endpoint-security technologies, including Ivanti Application Control and Windows Defender Application Control., • Familiarity with Nerdio Manager for Enterprise or similar management and automation platforms for Azure Virtual Desktop., • Extensive experience with Windows desktop and server operating systems, Active Directory, Group Policy, PowerShell, and enterprise automation., • Strong working knowledge of Microsoft Hyper-V and experience managing and optimizing virtualized infrastructure., • Working knowledge of Microsoft Azure and other cloud or virtualization platforms, including AWS and VMware., • Experience with Citrix ADC, Citrix Gateway, StoreFront, Delivery Controllers, Machine Creation Services, Provisioning Services, and Citrix Cloud integrations., • Demonstrated experience working enterprise operational support queues and independently troubleshooting, managing, documenting, and resolving incidents, service requests, problems, and escalations., • Ability to balance day-to-day operational responsibilities with concurrent engineering projects, platform enhancements, and strategic initiatives., • Demonstrated ability to enter complex enterprise environments and become productive quickly., • Ability to work independently, manage multiple workstreams, and deliver results with limited supervision., • Strong documentation, knowledge-transfer, and stakeholder-communication skills., • Prior consulting or contract experience in a large enterprise environment is preferred., • Availability to begin the engagement on short notice is highly desirable., • Strong analytical, troubleshooting, organizational, documentation, and communication skills., • Ability to manage multiple priorities and work effectively both independently and as part of a collaborative team., • Microsoft Azure Virtual Desktop and Citrix certifications, including CCP-V or CCE-V, are highly regarded. 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Job Description Job Code 496 Department Name IT Development Reports To Manager, Business Analysts FLSA Status Exempt Union Code N/A Management No About Us: Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. The Funds oversees and manages $9 billion of dollars in assets, which are made up of many, varied and complex funds. The dollars come from a number of sources, including the property owners who pay into the funds on behalf of their employees, and as such, requires those who oversee and manage the money to be highly skilled financial management people. For 2025 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A Job Summary: Under the supervision of the Manager, Business Analysts, the IT Operations Support Analyst is responsible for scheduling and monitoring system jobs, performing system updates and configurations, as well as escalating and documenting issues. This position requires strong attention to detail. Essential Duties and Responsibilities: • Schedules and monitors system batches daily, including weekends, • Follows established timeframes, proactively engages stakeholders to determine and publish the monthly batch calendar, and adjusts schedules due to ad hoc requests in both Production and Non-Production environments, • Updates system factor tables, • Updates security access, • Supports operations of the applications, • Triggers and monitors file transmissions, • Ensures timely reporting of all production processing problems related to supported applications, • Accurately analyzes and documents instances of application failures, • Supports applications on-site and remotely as needed, including on weekends and off hours, • Maintains support documentation and procedure manuals, • Tests the applications and documents test cases, test results, including defect descriptions, • Establishes, develops and maintains positive effective working relationships with internal stakeholders and vendors, • Performs other tasks as assigned by management/supervisory staff Qualifications (Competencies): • The requirements listed below are representative of the knowledge, skill, and/or ability required., • At least 2 years of work experience with batch scheduling and calendar planning, • Strong attention to detail; a high degree of accuracy is required, • Experience with user security administration, setting up and terminating users, creating and applying security roles, custom security access, and familiarity with security concepts, • Problem solving skills, • Effective written and oral communication skills, • Very good organizational skills, • Ability to learn and adapt to change, • Ability to work in a team oriented environment Education: Bachelor’s degree or higher from accredited college in Computer Science, Business or a related field preferred. Will consider equivalent experience. Language Skills: Speak, read, write and understand English. Reasoning Ability: High Shift This position requires regular weekend work, including Saturdays, Sundays, and holidays based on operational needs and established scheduling requirements.

Job Description SERVICE DESK ENGINEER Redwood Trust, Inc. (NYSE: RWT) is a specialty finance company focused on making credit sensitive investments in residential loans and other mortgage-related assets, with the goal of delivering a stable and growing stream of attractive earnings and dividends for our shareholders. We also earn income through our residential mortgage banking activities. Redwood Trust, Inc. was established in 1994, is internally managed, and structured as a real estate investment trust (REIT) for tax purposes. Our employees are a team of disciplined, dedicated and talented professionals who do what it takes to make the Company a leader in innovation and reputation. We value everyone's contribution, actively soliciting feedback at all levels within the organization. Work gets done in a non-hierarchical, hard-working and fun environment. For more information about our Company, please look up the Redwood Review, published quarterly, available on our website, www.redwoodtrust.com. About the Role: We are seeking an experienced Service Desk Engineer to serve as the primary point of contact for internal technology support and is responsible for delivering exceptional customer service while resolving technical issues across a variety of platforms, devices, and applications. This role provides first- and second-level support for end users, manages incidents and service requests, assists with user onboarding and offboarding, supports endpoint and mobile device management, and collaborates with other IT teams to ensure reliable technology services. Engineer plays a critical role in maintaining productivity across the organization through timely issue resolution, proactive communication, and continuous process improvement. Key Responsibilities: • Serve as the primary point of contact for internal technology support, providing assistance via phone, email, chat, and in person., • Troubleshoot and resolve hardware, software, network, printing, remote access, and application-related issues for both onsite and remote employees., • Support and administer user access requests, password resets, account provisioning, and deprovisioning activities in accordance with company security policies., • Configure, deploy, maintain, and troubleshoot Windows and macOS workstations, mobile devices, peripherals, and collaboration technologies., • Manage mobile device enrollment and support through Microsoft Intune and other endpoint management platforms., • Provide support for Microsoft 365 services including Outlook, Teams, SharePoint, OneDrive, and related collaboration tools., • Support conference room technology and A/V systems, including cameras, microphones, displays, projectors, Microsoft Teams Rooms, and associated equipment., • Document, track, prioritize, and resolve incidents and service requests using the ITSM platform while meeting established service levels., • Escalate complex issues to infrastructure, security, engineering, or vendor support teams and coordinate resolution activities., • Assist with employee onboarding, workstation setup, software deployment, hardware provisioning, and technology orientation., • Support employee offboarding activities, ensuring timely removal of access and recovery of company assets., • Collaborate with cybersecurity and infrastructure teams to identify and remediate endpoint vulnerabilities, policy compliance issues, and security incidents., • Create and maintain technical documentation, knowledge base articles, and standard operating procedures., • Identify recurring issues, recommend sustainable solutions, and participate in root-cause analysis and service improvement initiatives., • Participate in technology rollouts, system upgrades, office moves, and other IT projects as assigned., • Maintain a strong focus on customer satisfaction through effective communication, follow-through, and professional service delivery., • Stay current with emerging technologies, software updates, and best practices related to end-user computing and IT support. Qualifications: • 5+ years of experience providing end-user support in Windows and macOS environments., • Excellent customer service skills with experience supporting business users in a professional environment., • Demonstrated experience supporting Microsoft 365, Entra ID (Azure AD), Teams, Outlook, SharePoint, and OneDrive., • Experience with Microsoft Intune or other endpoint management platforms., • Experience supporting both Apple iOS and Android mobile devices., • Working knowledge of identity and access management concepts, account provisioning, and security best practices., • Experience with Jira Service Management, VMware, and enterprise SaaS applications such as Salesforce, Workday, and Concur is preferred., • Knowledge of ITIL and IT Service Management (ITSM) concepts., • Excellent communication, analytical, organizational, and troubleshooting skills., • Ability to prioritize workload effectively and work independently in a fast-paced environment., • Strong aptitude for learning new technologies and diagnosing complex software and hardware issues. Experience • 5+ years of experience in Service Desk, End User Computing (EUC), Desktop Engineering, or IT Infrastructure support roles within enterprise environments., • Demonstrated experience supporting and administering Microsoft 365, endpoint management solutions, identity platforms, and enterprise SaaS applications., • Experience troubleshooting and resolving complex user, devices, application, and access-related issues across hybrid on-premises and cloud environments., • Experience developing automation, self-service capabilities, and process improvements to improve service delivery and operational efficiency., • Experience supporting executive-level users and mission-critical business operations preferred., • Experience supporting AI-enabled productivity platforms, including Microsoft Copilot, ChatGPT Enterprise, or similar technologies, is a plus. Technical Skills: • Microsoft Intune, Endpoint Manager, Autopilot, Group Policy, endpoint provisioning, software deployment, patch management, and device lifecycle management., • Windows 10/11 administration and troubleshooting; macOS support experience preferred., • Mobile device management (MDM) for iOS and Android devices., • Microsoft 365 administration including Exchange Online, Teams, SharePoint Online, OneDrive, and Microsoft Defender services., • Experience supporting Teams Rooms, conferencing systems, audio/visual equipment, and collaboration technologies., • Knowledge of Microsoft Copilot and AI-enabled workplace productivity tools preferred., • Active Directory, Microsoft Entra ID (Azure AD), hybrid identity, Conditional Access, MFA, SSO, and user lifecycle management., • Experience managing access requests, role-based access controls (RBAC), and privileged access processes., • PowerShell scripting for administration, reporting, and automation., • Experience working with REST APIs, Microsoft Graph API, and automation platforms is preferred., • Understanding of endpoint security technologies, device compliance policies, vulnerability remediation, and security best practices., • Experience supporting Microsoft Defender, email security, encryption, and identity security controls., • Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN, wireless networks, routing, and firewall concepts., • Ability to troubleshoot connectivity issues and collaborate with network and infrastructure teams., • Experience using ITSM platforms such as Jira Service Management, ServiceNow, or similar ticketing systems., • Familiarity with monitoring tools, endpoint analytics, reporting platforms, and operational dashboards., • Understanding of backup, disaster recovery, and business continuity concepts., • Experience supporting enterprise SaaS applications such as Salesforce, Workday, Concur, Atlassian, Power BI, Microsoft Fabric, and similar business systems., • Ability to troubleshoot user access, integration, and application performance issues. Soft Skills: • Exceptional customer service and user engagement skills with the ability to support employees at all organizational levels, including executives., • Strong communication, documentation, and knowledge-sharing abilities., • Proven analytical and problem-solving skills with a focus on root cause analysis., • Ability to prioritize competing requests while maintaining service levels in a fast-paced environment., • Strong collaboration skills with Infrastructure, Security, Application, and Business teams., • Continuous learning mindset with an interest in emerging technologies and process improvement. Certifications (Preferred): • Microsoft Certified: Azure Fundamentals (AZ-900), • Microsoft Certified: Modern Desktop Administrator Associate, • Microsoft 365 Certified: Endpoint Administrator Associate, • ITIL Foundation Certification, • Microsoft Certified: Identity and Access Administrator Associate, • CompTIA A+ or Network+ (or equivalent experience) Why Join Us? • High-impact role enabling enterprise-wide AI initiatives and modern infrastructure platforms., • Opportunity to partner closely with AI, analytics, security, and engineering teams., • Collaborative environment with strong opportunities for professional growth, competitive compensation, and benefits A reasonable estimate of the total compensation range for this role is $100,000-$130,000. The actual salary offer to the successful candidate will be based on job-related education, geographic location, training, licensure and certification, and other factors. CoreVest also offers a competitive benefit package including discretionary corporate bonus program, multiple health plans, STD and LTD options, company sponsored life insurance, fitness reimbursement, paid parental leave, time to volunteer, Paid Time off, ESPP, and 401K matching. At Redwood Trust, we are committed to fostering an inclusive workplace where diversity is valued, and everyone has the opportunity thrive. We welcome applications from individuals of all backgrounds and experiences. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Description At Wilson Elser, we are redefining what it means to work at a national law firm. With more than 1,400 attorneys across 46 offices nationwide, we are recognized among the top 100 law firms by The American Lawyer and ranked #30 in the National Law Journal's survey of the nation's largest law firms. Our continued success is built on a culture of collaboration, innovation, client service, and mutual respect. We are committed to fostering an environment where employees are empowered to grow their careers, contribute meaningfully, and thrive professionally. The Position The Application Support Analyst is a mid-level expert in supporting, maintaining, and monitoring systems critical to the firm's operations and its tertiary applications. This user-support-focused role enhances users' experience with the firm's software suites, delivers resolutions to day-to-day issues, and provides end-to-end functional support to attorneys, legal staff, and business professionals. The analyst adheres to the firm's information governance policies and applies ITIL best practices while supporting core legal technology platforms, including iManage Cloud, the Intapp Risk Management Suite (OnePlace for Risk, Conflicts, Ethical Walls, Legal Holds), litigation support systems, and Litera One. The role operates in a cloud-first environment and supports the firm's ongoing digital transformation, with a focus on reliable, practical, and user-centered service. Key Responsibilities • Resolve complex end-user support issues across the firm's core legal technology platforms, including iManage Cloud, the Intapp Risk Management Suite (OnePlace for Risk, Conflicts, Ethical Walls, Legal Holds), litigation support systems, and Litera One., • Provide day-to-day Tier 2 application support, troubleshooting, and issue resolution for attorneys, legal staff, and business professionals., • Train peers and end users on current and new application functionality, ensuring successful adoption of supported platforms., • Manage user access, roles, permissions, and ethical walls across all supported applications., • Support information governance policies including document management, workspace provisioning, lateral transfers, and records retention., • Interact with and support litigation management, e-discovery, and docketing systems that integrate with the firm's technology ecosystem., • Create, update, and maintain system documentation, runbooks, and standard operating procedures., • Assist with data and case mapping across supported platforms., • Understand and support ITIL/ITSM best practices for incident, problem, and user request management., • Engage in using JIRA & Confluence for ticketing, service management, and project work., • Confer directly with end users to ensure a positive experience with supported applications and gather feedback for continuous improvement., • Align with vendor release schedules and prepare end users for upcoming UI, feature, and functionality changes., • Consult with IT Management on application support strategy, user experience enhancements, and information governance best practices. Qualifications • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field required; equivalent professional work experience will be considered., • Relevant industry certifications (iManage, ITIL, ISO 27001, or other IT certifications) are highly valued., • Minimum 3 years of relevant hands-on experience in application support or legal technology systems., • Experience supporting legal platforms such as iManage Cloud, the Intapp Risk Management Suite, and Litera One., • Familiarity with litigation support, e-discovery, and docketing platforms (e.g., Reveal/Logikcull, Milana/eDockets, or comparable systems)., • Proficiency in Microsoft 365 and common integrations for document and email management., • Experience with ethical walls, legal holds, lateral transfers, and new business intake processes, a big plus., • Familiarity with legal financial systems such as Aderant Expert or comparable platforms, a plus., • Proficient in cloud technologies, hybrid environments, and legacy on-premises infrastructure., • Proficient in collaboration platforms such as Box, Dropbox, SharePoint Online, and Microsoft Teams., • Strong understanding of ITIL/ITSM frameworks and best practices for incident, problem, and change management., • Excellent customer service skills with a proven ability to resolve end-user issues effectively and efficiently., • Strong attention to detail with excellent analytical and problem-solving skills., • Excellent verbal and written communication skills with the ability to interact effectively with attorneys, legal staff, and IT colleagues at all levels., • Experience interfacing with vendors and customers in a professional services environment., • Curiosity and passion for legal technology and continuous improvement. Preferred Qualifications • Experience with additional legal industry tools such as iManage, BigHand, scanning solutions, or comparable platforms., • Experience with the Microsoft Power Platform., • Knowledge of information governance policies, non-invasive data governance frameworks, and ISO 27001 best practices., • IT-related certifications (iManage, ITIL, ISO 27001, CEDs, or similar) are a strong plus. Wilson Elser offers a competitive salary and benefits package designed to support our attorneys both professionally and personally. A variety of factors are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands, other business and organizational needs, and other factors permitted by law. Final salary wages offered may be outside of this range based on other reasons and individual circumstances. This position is considered full-time and therefore qualifies for benefits including 401(k) retirement savings plan, medical, dental, vision, disability, and life insurance. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. Salary Range: $85,000—$105,000 USD Why Should You Apply? • Benefits: Outstanding benefits package, including 401k match and generous PTO plan, • Career Growth: Ample opportunities for professional development and advancement, • Employee Perks: Access to corporate discount plans and other benefitsWilson Elser welcomes submissions of candidates for our open positions exclusively from recruitment agencies with an active, signed fee agreement who have been granted access to a position through our dedicated Recruitment Agency Portal. We are unable to consider submissions from recruitment agencies without a current (dated as of 7/1/2024) agreement in place. We appreciate your understanding. For collaboration inquiries or to establish an agreement, please contact us at talentacquisition@wilsonelser.com.Wilson Elser is committed to a collegial work environment in which all individuals are treated with respect and dignity. It is the Firm's policy that employment will be based on merit, qualifications, and competence. Further, employment decisions will be made without regard to an applicants race, color, age, sex, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation or preference, gender identity, physical or mental disability, status as a victim of domestic violence, sex offenses, or stalking, past or present service in the uniformed services or application or obligation to serve in the uniformed services, or any other characteristic protected by law. Wilson Elser endeavors to make the Wilson Elser website accessible to any and all users. You may review our Accessibility Policy here.California Residents may review our CCPA notice for applicants and employees here. Wilson Elser participates in the federal E-Verify program. With respect to all new hires, we provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization.Please review the official posters for detailed information regarding your rights and protections • Download the E-Verify Participation Poster (English & Spanish), • Download the Right to Work Poster (English & Spanish)#ZR

Job DescriptionService Desk Engineer (Onsite Client Support) Location: New York City Metro Area Schedule: Monday-Friday | Full-Time Department: Managed Services About LincolnIT LincolnIT is a leading Managed Services Provider (MSP) delivering technology solutions and white-glove IT support to organizations across healthcare, nonprofit, legal, financial, and other highly regulated industries. We are seeking a customer-focused IT professional to provide dedicated onsite support at one of our enterprise client locations while leveraging the resources and expertise of the broader LincolnIT team. Position Overview The Onsite Service Desk Engineer serves as the primary technology support resource for users at a client facility. This role combines hands-on desktop support, client relationship management, endpoint administration, and coordination with LincolnIT's Service Desk, Engineering, Security, and Project teams. The ideal candidate is a proactive problem solver who enjoys working directly with users, thrives in a fast-paced environment, and delivers exceptional customer service. Key ResponsibilitiesEnd User Support • Provide onsite technical support for desktops, laptops, docking stations, printers, conference rooms, and peripherals., • Troubleshoot Windows operating systems, Microsoft 365 applications, and common business software., • Resolve hardware, software, connectivity, and user access issues., • Support onboarding and offboarding activities, including account provisioning and device deployment., • Assist users with password resets, MFA enrollment, and application access requests.Endpoint & Device Management, • Configure, image, deploy, and replace endpoint devices., • Coordinate equipment inventory, asset tracking, and lifecycle management., • Perform workstation upgrades, equipment relocations, and hardware refresh activities., • Maintain accurate documentation of all support activities.Client-Facing Support, • Serve as LincolnIT's primary onsite representative., • Build strong working relationships with client staff and leadership., • Escalate complex issues to senior engineers while maintaining ownership through resolution., • Communicate technical information clearly to non-technical users.Collaboration & Operations, • Coordinate with LincolnIT Service Desk and Engineering teams on escalated issues., • Follow established ticketing, documentation, security, and change management procedures., • Participate in technology projects, office moves, device deployments, and infrastructure upgrades as required., • Ensure all support activity is properly documented within the PSA/ticketing platform.Required Qualifications, • 3+ years of Help Desk, Desktop Support, or Service Desk experience., • Strong knowledge of:, • Microsoft Windows 10/11, • Microsoft 365, • Active Directory / Entra ID, • Exchange Online, • Basic networking (TCP/IP, DNS, DHCP, VPN), • Experience supporting printers, conferencing solutions, and end-user devices., • Excellent customer service and communication skills., • Ability to prioritize multiple requests and manage workload independently., • Experience working within a ticket-based support environment.Preferred Qualifications, • MSP experience strongly preferred., • CompTIA A+, Network+, or Microsoft certifications., • Familiarity with ConnectWise, NinjaOne, Datto RMM, or similar platforms., • Experience with Intune, Autopilot, and endpoint management solutions., • Understanding of cybersecurity best practices and endpoint security tools.What We Offer, • Competitive compensation, • Medical, dental, and vision benefits, • 401(k) with company participation, • Paid time off and holidays, • Career development and certification opportunities, • Access to a highly skilled engineering and leadership team, • Opportunity to support enterprise environments while working for a growing MSP Powered by JazzHR Y3ztQzDrCZ

Job Description About ASCAP The American Society of Composers, Authors and Publishers (ASCAP) is a membership association of more than one million songwriters, composers and music publishers, and represents some of the world’s most talented music creators. Founded and governed by songwriters, composers and publishers, it is the only performing rights organization in the U.S. that operates on a not-for-profit basis. ASCAP licenses a repertory of over 20 million musical works to hundreds of thousands of businesses that use music, including streaming services, cable television, radio and satellite radio and brick and mortar businesses such as retail stores, hotels, clubs, restaurants and bars. ASCAP collects the licensing fees; identifies, matches and processes trillions of performances every year; and returns nearly 90 cents of every dollar back to its members as royalties. The ASCAP blanket license offers an efficient solution for businesses to legally perform ASCAP music while respecting the right of songwriters and composers to be paid fairly. ASCAP puts music creators first, advocating for their rights and the value of music on Capitol Hill, driving innovation that moves the industry forward, building community and providing the resources and support that creators need to succeed in their careers. Learn more and stay in touch at www.ascap.com, on X and Instagram @ASCAP and on Facebook. # # Job overview: We are looking for a motivated, detail-oriented individual with strong Mac devices and Audio Visual skills. This role will be part of our existing team of desktop engineers, primarily focused on Macs and Audio Visual support, with a secondary focus on Windows support. The Desktop & A/V Support Engineer prioritizes and ensures timely responses and resolutions to requests and incidents for our Mac and conference room users. This role will provide IT support for hardware and business applications while also supporting AV functions such as video conferencing and events with AV components. Additionally, the Desktop & A/V Support Engineer will shift and adjust priorities based on changing business needs in our dynamic environment, while also remaining task-oriented to ensure completion of work from start to finish with appropriate solutions. This role will provide high-touch concierge support for senior ASCAP executives. The Desktop & A/V Support Engineer within the Global Technology Solutions department is based in our New York office and reports to the Director, Support Services. This position is subject to ASCAP’s in office policy. Areas of Responsibility & Accountability: • Troubleshoot, diagnose, and resolve complex Mac/PC hardware and software issues with a focus on device security., • Support and continually review enterprise Mac/PC client hardware / software standards and strategy., • Support client OS, application, mobile, virus, and hardware issues for users., • Design, implement, and maintain both Mac desktop group policy using JAMF and PC desktop group policy using BigFix and Intune., • Support and troubleshoot conferencing systems including platforms such as Webex, Zoom, Microsoft Teams and Google Meet, as well as hardware room systems., • Support the AV production at internal & external events., • Work with vendors to design and maintain hardware and software standards., • Develop automated workflows and technologies to efficiently manage Mac endpoints., • Maintain an inventory database, assign hardware and software assets, and manage warranty and service agreement information., • Assist with root cause analysis as it relates to Apple/PC computers and all peripheral devices., • Interact with IT and AV vendors, and management, to ensure solutions are being provided for all escalating tickets., • Independently resolve complex, break/fix issues in person or via telephone., • Be available as needed and provide high-touch technical support to onsite and remote members of ASCAP Senior Management., • Write, maintain and implement systems documentation for incident responses and recurring issues., • Other projects and duties as assigned. Qualifications & Requirements: • Bachelor’s Degree in computer science, or a related field preferred., • Apple Certified Support Professional (ACSP) and/or Apple Certified IT Professional (ACITP) Certifications preferred., • 3+ years of relevant working experience, including troubleshooting, diagnosing, and resolving complex Mac/MS and PC hardware and software issues., • Ability to communicate seamlessly and work productively with peers and senior management., • Experience with Mac endpoint patching platforms and administration procedures using JAMF., • Experience supporting Webex, Zoom, MS Teams, and Google Meet., • Experience supporting AV production environments and events., • Experience with Microsoft desktop imaging and distribution platforms such as Intune and BigFix., • Hands-on desktop support experience in a large enterprise environment preferred., • Experience working with anti-virus platforms preferred., • In-depth understanding of Mac based hardware, software, and peripherals., • Experience with Cisco conferencing hardware including room kits, boards, and peripherals., • Shell scripting experience is a plus., • Ability to work flexible hours, adjusting set shift hours or days when needed., • Ability to travel to other satellite offices when needed., • Interest in audio engineering and event production is a plus., • This position currently requires the incumbent to be in the office three days per week. Compensation/Benefits: Besides providing a unique and dynamic work environment, there are a few other reasons you should consider ASCAP in your career planning. We also offer generous benefit options that are comprehensive and provide the flexibility that most employees want and need. These health care and financial plan options include the following: • A choice of either network-only provider medical and dental plans or more flexible medical and dental plans where you can see providers in or out-of-network, • Vision plan that offers both in and out-of-network provider options, • 401(k) Plan that offers pre-tax, Roth, and an after-tax employee contribution option, including a company match for pre-tax and Roth contributions, • An additional employer paid discretionary profit share contribution, regardless of your participation in the 401(k) Plan, • Generous time-off policy, • Health care and dependent care flexible spending accounts, • Short-term disability insurance/salary continuation and long-term disability insurance, • Company provided basic life and accidental death and dismemberment insurance, • Employee gym discounts at select gyms, • Commuter benefits, • Voluntary pet health insurance, • Voluntary auto and homeowner’s insurance, • Voluntary employee, spouse, and dependent life insurance options, • Voluntary legal plans, • Voluntary ID protection coverage The above summary of the current benefits is subject to the terms and conditions of the benefit plan documents. This summary is not complete and is subject to the terms of the underlying plan documents. Please note that ASCAP reserves the right to amend or otherwise revise or terminate, at any time and in its sole discretion, its benefit plans, programs, and policies. Occasional travel for in-person meetings may be required. The anticipated base salary range for this position is $90,000.00 to $95,000.00 and will be determined on an individualized basis depending on several factors that are unique to each candidate including geographic location (due to differences in the cost of labor), skills, education and prior relevant experience. Please be aware that ASCAP is not a nut-free or other allergen-free workplace. ASCAP is an equal opportunity employer. All ASCAP employment decisions are made on the basis of individual qualifications and performance and not on the basis of race, national origin, ethnicity, sex, age, marital status, sexual orientation or preference, gender identity, genetic information, disability, handicap, color, creed, religion, veteran status, or any characteristic protected by applicable federal, state or local laws.

Job Description Position: Help Desk Technical Engineer About United Metro Energy United Metro Energy Corp. is a premier, privately held energy provider headquartered in Greenpoint, Brooklyn. As a leading distributor in the NYC metropolitan area, we deliver comprehensive, 24/7 retail residential, commercial, and wholesale energy solutions. Our diverse product suite features traditional heating oil, ultra-low sulfur diesel, gasoline, and advanced HVAC services. Driven by our massive infrastructure, private terminals, and an extensive company-owned fleet, we provide uncompromised reliability and dependable value to communities across the New York Metropolitan area. Position Overview The Help Desk Technical Engineer will possess a friendly presence and helpful attitude with an ability to work well with others and will be the first point of contact for users calling into the Help Desk with technical issues. All incidents will be handled via deskside support, phone, and remote support. Duties and Responsibilities including, but not limited to: · Monitor Help Desk ticketing system for incoming requests and resolve technical issues as required. o Phone, remote, email, and onsite support for end users o Start to completion of incident resolution o Documentation of all incidents into Help Desk call tracking system o Train users in common IT related tasks · Recommend and implement: o New IT Projects and capabilities and o Process and systems documentation o IT processes for greater efficiencies and/or cost savings. · Oversee infrastructure and application maintenance and upgrades. · Escalate issues to other members of the IT Department or Business owners as required. o Dispatch vendors for incidents (if necessary) Skills, Qualifications & Requirements · Experience: 2-4 years of experience providing technical support in a corporate environment · Skills: o Troubleshooting hardware/software issues o Experience utilizing a ticketing system (Spiceworks) o Windows 11, Windows Server, Linux o Experience with Lansweeper a plus o Knowledge of IT Security concepts (firewalls, MFA, AV, EDR, and XDR systems) o Experience with AV, EDR and XDR systems. o Basic Network troubleshooting (switch and wireless AP) o Microsoft Office & Google Workspace applications o Google Workspace (Email, Drive, Calendar, Vault, Gemini) administration o Active Directory o Troubleshoot and support connectivity & remote access issues o Provide Help Desk metrics to management o Excellent communication skills both oral and written o Customer focused o Preferred to have CompTia A+ certification o Experience with MFA administration · Work Environment: In office 5 days a week. Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work. · Physical Demands: While performing the duties of this job, the associate is frequently required to stand; walk; sit; use hands to handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or listen; and smell. The associate must frequently lift and/or move up to 15 pounds. • Education: Bachelor’s degree., • Travel: Willingness to travel to other company office locations (Calverton, Riverhead, Woodbridge-NJ, Manhattan). What We Offer • Competitive base salary., • Comprehensive health, dental, and vision insurance., • 401(k) retirement plan with company match., • Paid time off and company holidays., • Career growth potential within an established, essential NYC enterprise.\nCompany Description Leading energy infrastructure company providing fuels that keeps the the "city that never sleeps" running. Leading energy infrastructure company providing fuels that keeps the the "city that never sleeps" running.

Job DescriptionCompany Description We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions). Job Description Field Technician – Managed IT Services (MSP) Location: New York City / Manhattan Compensation: Up to $65,000 annually + benefits Employment Type: Full-Time The Opportunity We are recruiting for an established New York City managed services provider that is looking to add a Field Technician to its growing technical team. This is a client-facing IT support position for someone who already has experience working for an MSP and enjoys working directly with end users. You will provide both remote and onsite support, traveling to client locations throughout Manhattan to troubleshoot issues, support users and serve as a trusted technical resource. Technical ability matters, but communication skills are paramount in this position. The right person must be personable, professional, patient and comfortable walking into a client’s office and interacting with everyone from individual end users to senior executives. This is also a genuine career-development role. The company has a strong history of promoting from within, and successful Field Technicians can grow into senior-level Systems Administrator and Systems Engineer positions as they develop technically and take on greater responsibility. What You’ll Do Provide onsite and remote technical support to clients throughout New York City Troubleshoot Windows and macOS desktops, laptops, applications and peripherals Support Microsoft 365, Outlook, Teams, OneDrive and other business applications Perform Active Directory and Entra ID user administration, including account creation, password resets, permissions, groups and onboarding/offboarding Diagnose networking issues involving TCP/IP, DNS, DHCP, Wi-Fi, VPN connectivity and LAN environments Install, configure and troubleshoot desktops, laptops, printers, monitors, docking stations and other office technology Assist with workstation deployments, hardware refreshes and new-user setups Resolve issues remotely when possible and travel onsite when hands-on support is required Accurately document troubleshooting, resolutions and client environments in ticketing and documentation systems Escalate advanced issues to senior engineers while providing complete and useful technical information Communicate clearly with clients throughout the troubleshooting process and ensure they understand the status and resolution of their issue Work alongside senior engineers and gain exposure to more advanced systems, networking and infrastructure projects What We’re Looking For Previous experience working for a Managed Services Provider (MSP) is required Approximately 2+ years of professional IT support, desktop support, help desk or field support experience Hands-on experience supporting Microsoft 365 and Active Directory / Entra ID environments Strong Windows desktop and laptop troubleshooting skills Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, Wi-Fi, switches and routers Experience supporting users both remotely and face-to-face Experience with ticketing, PSA, RMM or documentation platforms such as ConnectWise, Autotask, HaloPSA, IT Glue, Datto or similar tools Ability and willingness to travel regularly to client sites throughout Manhattan Strong troubleshooting instincts and the ability to know when to resolve an issue independently versus escalate it Communication & Client Service This is not a back-office IT position. You will regularly represent the company inside client offices, so we are looking for someone who: Communicates clearly and professionally Enjoys working directly with people Can explain technical problems without unnecessary jargon Remains patient and composed with frustrated users Listens carefully before jumping to a solution Is comfortable interacting with executives and other high-level users Takes ownership of problems and follows through Understands that providing excellent IT support is as much about the user experience as the technical fix Strong technical candidates who struggle to communicate effectively with clients will not be successful in this role. Preferred Experience Experience with any of the following would be helpful: Microsoft Intune or other endpoint management platforms Exchange Online administration Group Policy Windows Server Network troubleshooting and switch/firewall environments ConnectWise, Autotask, HaloPSA or similar MSP platforms IT Glue or similar documentation platforms Financial-services, legal or other high-touch professional-services clients Supporting executive or VIP users Career Growth This company promotes heavily from within and views the Field Technician role as a feeder position into senior technical roles. Strong performers who demonstrate reliability, excellent client service and continued technical development can advance into Senior Systems Administrator, Senior Systems Engineer and other higher-level infrastructure positions. The goal is not for the right person to remain a Field Technician indefinitely. This is an opportunity to join the company, learn its client environments, build broader technical skills and progress into significantly more advanced systems and engineering work. If you have a solid MSP support foundation, enjoy working with clients and want a clear path toward becoming a senior-level engineer or administrator, we would like to hear from you. Salary: Up to $65,000 annually + benefits Qualifications MSP Experience Necessary Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description About the Company & Role Our client is a leading global consultancy renowned for delivering high-profile, complex, iconic, large-scale capital projects. We're looking for a dynamic and motivated IT Network Support Level 2 Specialist to join our growing team. In a full-time, permanent role, you will initially be working on the Hudson Tunnel Project. If you're excited to build real‑world experience in a modern, cloud‑first environment, this role gives you the foundation to grow fast. You'll serve as a senior technical resource responsible for advanced end-user support, systems administration, endpoint management, network operations, cybersecurity support, and infrastructure project delivery. This position provides technical leadership within the IT support organization and serves as the primary escalation point for complex issues that cannot be resolved by Tier 1 support personnel. This role supports a fast-paced, multi-office environment with approximately 400 users across New York and New Jersey locations. The successful candidate will be expected to provide exceptional customer service while maintaining the reliability, security, and performance of the organization's technology infrastructure. The position requires significant hands-on involvement with Microsoft 365, Microsoft Intune, Cisco Meraki networking, cybersecurity tools, endpoint management, and vendor coordination. Responsibilities align with the support model described in IT staffing, Network Manager, and infrastructure transition discussions. The busiest rail connection between New York, New Jersey, and the Northeast Corridor, the Hudson Tunnel Project will improve capacity, reliability, and resiliency of commuter and intercity rail transit serving 800,000 daily passengers from Washington, D.C. to New York and New England. This is a milestone project that is slated to receive nearly $12 billion in federal funding, the largest investment in a mass transit project in modern history. This is a great opportunity for someone who enjoys solving problems, helping people, and developing strong technical skills in a supportive, team‑oriented environment. What You'll Do: Advanced Technical Support & Escalation Management • Serve as the primary escalation point for incidents unresolved by Level 1 personnel., • Perform advanced troubleshooting of Windows 11 workstations, laptops, mobile devices, printers, peripherals, docking stations, and collaboration technologies., • Troubleshoot Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint Online, and Exchange Online., • Support conference room technology, Teams Rooms, audiovisual systems, and executive meeting environments., • Provide white-glove support to executive leadership and VIP users., • Analyze recurring issues and implement permanent corrective actions., • Maintain ownership of incidents through resolution while ensuring effective stakeholder communication. Microsoft 365 & Systems Administration • Administer Microsoft 365 services including:, • Exchange Online, • Microsoft Teams, • SharePoint Online, • OneDrive, • Microsoft Entra ID, • Manage user provisioning, deprovisioning, licensing, and permissions., • Configure and maintain security groups, distribution lists, shared mailboxes, and collaboration sites., • Support identity management, multifactor authentication (MFA), Conditional Access policies, and account security initiatives., • Assist with tenant administration and implementation of Microsoft best practices., • Participate in Microsoft 365 migrations, upgrades, and rollout activities. Endpoint Management & Device Administration • Administer Microsoft Intune and endpoint management platforms., • Deploy and maintain:, • Device compliance policies, • Configuration profiles, • Application deployment packages, • Security baselines, • Mobile device management (MDM) policies, • Manage Windows Autopilot deployments and device onboarding processes., • Support Apple Business Manager and iOS device enrollment., • Coordinate lifecycle management of desktops, laptops, mobile devices, and peripheral equipment., • Perform software packaging, deployment, patching, and update management. Network Operations & Infrastructure Support • Provide operational support for Cisco Meraki infrastructure, including:, • Switches, • Wireless access points, • Security appliances, • VPN connectivity, • Troubleshoot user connectivity, network performance, and infrastructure-related incidents., • Support office relocations, network hardware deployments, and technology refresh projects., • Monitor network alerts and performance indicators and escalate issues appropriately., • Assist in maintaining network documentation and topology diagrams., • Coordinate with network engineers, vendors, and service providers during maintenance and outage events. Responsibilities aligned with network support and infrastructure activities identified in staffing and infrastructure planning discussions. Cybersecurity Operations Support • Support cybersecurity initiatives and operational security programs., • Assist with administration and monitoring of:, • Microsoft Defender, • Microsoft Sentinel, • Endpoint Detection & Response (EDR) tools, • Vulnerability management platforms, • Security monitoring solutions, • Coordinate activities with Security Operations Centers (SOC) and managed security service providers., • Participate in security investigations and incident response activities., • Review security alerts and escalate threats according to established procedures., • Assist with remediation of vulnerabilities and implementation of security recommendations., • Support enforcement of corporate security policies and compliance requirements. Responsibilities reflect security monitoring and vendor management activities discussed in security operations communications. Operational Support & Service Delivery • Provide support coverage across multiple office locations., • Participate in onboarding and offboarding activities., • Configure workstations, user accounts, and technology resources for new employees., • Maintain inventory management and asset tracking processes., • Ensure timely resolution of support tickets in accordance with established service levels., • Coordinate with third-party vendors and managed service providers., • Participate in after-hours maintenance and support activities when required. Documentation & Continuous Improvement • Develop and maintain:, • Standard Operating Procedures (SOPs), • Knowledge Based articles, • Technical runbooks, • Infrastructure documentation, • Asset inventories, • Identify opportunities for automation and process improvement., • Recommend technologies and solutions that improve operational efficiency., • Contribute to IT policies, standards, and support processes. Leadership & Mentorship • Provide technical guidance for Level 1 support personnel., • Assist with training, knowledge transfer, and skill development activities., • Review escalated tickets and provide coaching on troubleshooting methodologies., • Promote a culture of continuous learning and customer service excellence., • Serve as a technical lead on assigned projects and initiatives. What You Bring: Experience • 6-8+ years of progressive IT support, systems administration, infrastructure support, or related technical experience., • Demonstrated experience supporting medium-to-large enterprise environments., • Experience serving as an escalation point for advanced technical issues. Technical Skills • Strong Microsoft 365 administration experience., • Advanced knowledge of:, • Windows 11, • Microsoft Intune, • Microsoft Entra ID, • Exchange Online, • Microsoft Teams, • SharePoint Online, • Experience supporting Cisco Meraki environments., • Experience with endpoint security, patch management, and vulnerability remediation., • Familiarity with cloud-first technology environments., • Experience using NinjaOne service management and ticketing platform. Preferred Qualifications • Microsoft Certified: Endpoint Administrator Associate, • Microsoft Certified: Administrator Associate certifications, • Cisco Meraki certifications, • CompTIA Network+, • CompTIA Security+, • ITIL Foundation certification, • Experience supporting cybersecurity operations programs, • Experience working within regulated or compliance-focused environments Attributes We Value: • Customer Focus: Demonstrates professionalism, responsiveness, and commitment to exceptional customer service., • Ownership: Take accountability for issues and follow them through to resolution., • Initiative: Identifies opportunities for improvement and proactively implement solutions., • Problem Solving: Applies structured analytical thinking to diagnose and resolve complex technical challenges., • Communication: Effectively communicates technical information to both technical and non-technical audiences., • Collaboration: Works effectively with infrastructure teams, security teams, vendors, and business stakeholders., • Continuous Learning: Maintains awareness of emerging technologies, industry trends, cybersecurity threats, and best practices. Who You Are • Proactive: You take initiative and look for ways to help., • Growth-oriented: You're excited to learn and expand your technical skills., • Accountable: You take ownership and follow through with care., • Team-First: You collaborate naturally and support colleagues at all levels. Why Join Us You'll join a team that values learning, mentorship, and collaboration. This role gives you the chance to work with modern tools, build foundational IT skills, and contribute to meaningful projects. You'll be supported by experienced professionals who want to see you grow — and you'll have the opportunity to make a real impact early in your career. If you're eager to learn and ready to take the next step, we'd love to connect. Platinum Global Talent Solutions is committed to providing equal employment opportunities to all qualified individuals. We refer candidates based on their qualifications and experience, without regard to race, color, religion, national origin, sex, age, disability, veteran status, or any other legally protected status.

Job DescriptionTitle: Technical support Pay Rate: $30 - $32hr. w2 Location: NYC, NY Duration: 9 months Provide support for a fast growing group of team members in multiple divisions Heavy focus on laptop support with an even mix of Windows PC’s, Macs, and Mobile Devices. Top notch customer focused support Excellent written and verbal communication skills Engaged in cross-train efforts amongst peers where applicable Contribute to site level operational readiness, process improvements Effectively manages up as needed Self-aware of gaps in skills, works to improve Frequent collaboration with site lead, acting as back-up when delegated to Cross platform collaboration with immediate peers Assist the Service Desk by actively taking/resolving intake calls Basic Qualifications: High School Diploma, GED, or equivalent certification. At least 5 years of experience in remote administration and end user support. At least 5 years of experience with Windows 10 or earlier operating systems. At least 5 years of experience with ticketing and traffic reporting tools (Zendesk, HPSM, ServiceNow). At least 5 year of experience with Google suite applications. At least 5 year of experience with macOS (High Sierra) Bachelor’s Degree in Business, Information Systems, Computer Science or Military experience. 3+ years of experience with Active Directory services integration. 3+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions. Client certification(s). 3+ years of experience with virtualization technologies, to include Client tools (Fusion, ESX). 3+ years of macOS Server administration experience. 3+ years of experience with Active Directory. 3+ years of macOS Server administration experience. 3+ years of experience with platform management and integration, to include JAMF Casper Suite or SCCM 3+ years of experience with productivity tools running on Mac, to include MS Office, Lync or Skype 3+ years of experience with Mac experience supporting 100+ end users 3+ years of experience with image deployment, software and system testing and encryption and security tools (McAfee) on Windows and macOS

Job Description Job Title: IT Field Service Support Location: Troy, New York 12182 Mode : Contract (6 Months) Onsite Job responsibilities: • Ability to travel to remote locations, • Have own vehicle to drive to different locations and support end Users / Mileage will be reimbursed., • Will be available on call support during weekends/ holidays as per request., • You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology., • Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language., • Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems., • Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs., • Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Desk equipment, Cabling, Comms patching, Printers, MFDs, and basic network connectivity., • Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement, • Customer ticketing is worked upon to ensure the timely delivery of service, along with regular, professions, users facing updates, • To provide infrastructure administration functions, • Providing on-site cover as part of a shift arrangement, • Support inline with contracted business working hours, • Provide site support in remote offices when required, • Troubleshooting and resolving software issues; OS Imaging/reimaging and associated systems administration activities, • Taking ownership of issues through to resolution on all appropriate requests, • Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information, • Ensuring regular customer interaction to adhere with update SLA s and high levels of customer service, • Providing daily ticket updates to ensure users are fully updated on updates, • Move equipment associated with service requests, inline with health and safety guidelines, • Performing asset inventory activities as needed, • End user training and guidance on the use of hardware and software, • Recommends and / or performs upgrades to end user devices, • This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork, • Performs other duties as assigned Skills Required:, • Excellent skills in user IT infrastructure Desktops, Laptops, Printers, Handhelds, Smartphone etc., • Strong technical skills in Microsoft Windows 11 (including legacy versions), Office 365, Teams, Google, Service Now and other well-known applications, • Administration experience of Azure, Intune, MS Active Directory users & groups, policies and management concepts, • Effective communication in English and/or local language, • Basic known workings of LAN technologies and hardware, • Ability to support technically video conferencing equipment

Job Description The Onsite Support Technician is responsible for providing onsite support at our client’s main location in the Bronx, NYC, as well as their other locations the surrounding boroughs. This relates to all technology utilized by the client, including workstations, servers, printers, networking equipment, internet service providers, and third-party software. The role also carries project implementation responsibilities with regards to all implemented products & technologies. This includes, but is not limited to, workstation builds and deployments, server & network equipment installations, ISP deployments, application installation and upgrades, business continuity and disaster recovery testing. The candidate will be reimbursed for their car and/or mass transit expenses. Responsibilities • IT support relating to technical issues involving Microsoft's core business applications, • Support services for Microsoft related technologies: This includes areas such as basic troubleshooting of Exchange, and adds/moves/changes for AD accounts., • Work with the project management team on PC builds and network equipment deployments, • Troubleshoot PC connectivity issues., • Troubleshoot network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system., • Installation of Microsoft and all 3rd party software., • Remote access solution (VPN) implementation and support, • Document and update the client environment, • Escalate service issues when required, • Communication with customers as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages., • Monitor network performance for availability, utilization and latency. Take the appropriate measures to resolve throughput issues, escalating to the support team as required., • Keeps IT Rooms clean and organized., • Oversees the maintenance and tracking of assets., • Business Continuity & Disaster Recovery testing, • Advise and train staff on computer operations and software applications, • New staff onboarding participation Qualifications • 2 year degree in Computer & Information Science, Computer Information Systems, or closely related field is preferred., • Minimum 3 years of experience as an onsite or field service technician., • Excellent interpersonal skills and communication skills. Candidate needs to be able to tailor communication to the proper skill level of the end-user, and include the appropriate detail to manage the end-user’s expectations., • Able to work independently to manage strict timelines with multiple projects in order to meet deadlines under high-pressure environment., • A+ certification, • Experience building desktops and laptops., • Experience racking, stacking and patching network equipment., • Ability to improve customer service satisfaction, • Enter and update all work as service tickets into ConnectWise. Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University, • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry, • Principles, techniques, and concepts of network administration, • Knowledge of office terminology, practices and procedures., • Demonstrates consistency in ability to be flexible., • Identifies and acts on problems quickly, decisively and effectively. Responds quickly to staff and peers., • Open to change and new approaches. Able to deal with ambiguity by responding appropriately & effectively to uncertain situations. Takes the time to listen, and encourages dialogue.

Job DescriptionPosition Summary The Level I Tech/IT Asset Management Specialist is responsible for overseeing equipment inventory, asset tracking, device lifecycle management, and technical support activities. This role ensures the accurate movement, documentation, deployment, repair, return, and disposal of IT assets while supporting operational needs across multiple departments and locations. The position also provides frontline end-user support, assists with Tech Bar coverage, and partners with technical teams and vendors to maintain efficient and reliable IT operations. Key Responsibilities Inventory Management • Coordinate daily transportation of equipment for transfers, redeployment, and disposal activities., • Create and process the majority of outgoing asset transfer orders from the main campus location., • Verify inventory deliveries and pickups by ensuring equipment matches associated documentation., • Monitor inventory levels and maintain availability of essential hardware, including G9 Minis, keyboards, mice, and other standard accessories., • Receive departmental equipment shipments and ensure delivery to the appropriate end user or department.Asset Tracking & ServiceNow Administration, • Maintain accurate asset records within ServiceNow and other asset management systems., • Document equipment receipt, transfers, and status changes throughout the asset lifecycle., • Update asset statuses to reflect current inventory availability and transfer activity., • Record equipment pickup details and maintain complete tracking documentation., • Manage and process requests within the INV-Parts/FSR queue., • Ensure asset records accurately reflect the physical location and status of equipment.Technical Support & Tech Bar Coverage, • Provide Tech Bar support during periods of high demand or when primary technicians are unavailable., • Assist walk-in customers with laptop, mobile device, and general technical support requests., • Deliver customer-focused support while maintaining efficient issue resolution.Asset Returns & Warehouse Operations, • Process and document all returned assets through established transfer procedures., • Track returned equipment to ensure proper handling, documentation, and inventory reconciliation., • Support warehouse operations by maintaining accurate equipment records and inventory accountability.Inpatient and Operational Support, • Assist field technicians with inpatient support requests during periods of increased workload., • Provide weekend or evening coverage when needed to support emergency operational requirements., • Collaborate with technical teams to maintain service continuity across supported locations.Lexmark Printer Management, • Track and document all Lexmark printers processed through the inventory area., • Maintain records including printer location, MAC address, and serial number., • Coordinate printer shipments and deliveries with Shipping and Receiving., • Communicate with vendors regarding printer profiling and deployment requirements.RMA and Repair Coordination, • Manage return and repair (RMA) processes for scanners, Microsoft Surface devices, Zebra printers, and other supported equipment., • Create and process RMA tasks within HAM Workspace for equipment requiring repair or replacement., • Monitor repair activity and maintain accurate documentation throughout the RMA lifecycle., • Ensure repaired or replacement equipment is properly tracked and accounted for upon return.Overall Impact, • Support inventory control, asset management, device deployment, vendor coordination, and technical support functions., • Maintain accurate records while managing a high volume of equipment movement across multiple locations., • Ensure equipment is available, properly assigned, and delivered in a timely manner to support business operations., • Track assets throughout their complete lifecycle, including receiving, deployment, transfer, return, repair, disposal, and redeployment., • Provide cross-functional support during peak workloads, staff absences, and emergency situations., • Contribute to improved inventory accuracy, stronger asset accountability, and efficient equipment distribution across the organization.Skills & Experience, • Experience with installing, configuring, and administering a broad range of technologies, • Excellent written and verbal communication skills, • Attention to details, • Asset Management experience is a plus, • Certifications a plus Company Overview Founded in 1998, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today! Powered by JazzHR 9ge4HhDidv

Job DescriptionJob Description: Federal IT Specialist Role Type: Contractor Location: Remote About the Role We are seeking experienced Federal IT Specialists to contribute their technical expertise to a project focused on federal IT operations and AI training. In this role, you will help train and evaluate next-generation AI systems by assessing their understanding of federal IT processes, technical deliverables, and cybersecurity requirements. The engagement focuses on GS-2210 activities, incident response, information security compliance, and technical documentation. You will leverage your hands-on experience in hardware repair, network administration, and incident management to evaluate and improve AI-generated outputs based on realistic federal IT scenarios. Scope of Work • Review, analyze, and provide expert feedback on AI-generated content related to federal IT processes, including Authorization to Operate (ATO) packages, IT investment business cases, incident reports, and Privacy Impact Assessments (PIAs)., • Evaluate AI-generated troubleshooting approaches for complex hardware, software, network, and application incidents in realistic federal IT environments., • Provide actionable insights and technical guidance to support the development of accurate AI training resources for federal IT operations., • Evaluate and refine AI-generated technical documentation, system configurations, and security controls for accuracy and compliance., • Support incident response simulations and use-case evaluations to improve AI model performance in identifying, analyzing, and addressing security incidents., • Assess AI-generated outputs for alignment with federal cybersecurity, privacy, and information assurance requirements.Required Qualifications, • Minimum of 5 years of experience in federal IT roles (GS-2210 or equivalent), with demonstrated expertise in hardware repair, network administration, and incident response., • Proven experience implementing information security controls and maintaining compliance with federal frameworks, including FISMA and NIST standards., • Strong technical expertise in diagnosing and troubleshooting diverse IT environments, including hardware, software, networks, and applications., • Experience preparing, reviewing, or maintaining federal IT documentation, such as ATO packages, Privacy Impact Assessments, incident reports, and IT investment business cases., • Strong analytical and problem-solving skills, with the ability to evaluate technical solutions and identify gaps in system performance or security., • Commitment to maintaining data integrity, information security, and privacy across all project activities and deliverables.Preferred Qualifications, • Familiarity with evaluating AI-generated technical content for accuracy, security compliance, and operational relevance., • Experience supporting AI training, model evaluation, technical content validation, or data annotation projects., • Experience participating in federal IT incident response exercises, cybersecurity assessments, or security control evaluations., • Strong technical writing skills and the ability to communicate complex federal IT concepts clearly and accurately.

Job DescriptionJob Title: Service Desk Analyst Job Location: New York, NY Duration: Full-time Shift Schedule: Remote day shift schedule (7am to 3pm/8am to 4pm/9am to 5pm/10am to 6pm). Consultant is expected to work holidays if necessary as we are a 24/7 service desk. Summary: The Service Desk Analyst will serve as front-line, level 1, IT support for the enterprise, which includes seven hospital networks and the corporate office. The role involves monitoring and answering the Service Desk phone, e-mail message queues, and auto-triggered request queues during assigned tours. The analyst will provide support and customer service to users, promote and escalate problem, incident, and request action items, and ensure real-time Service Desk coverage to meet and exceed service level requirements and end-user expectations. Responsibilities: • Manage level 1 and 1 1/2 service incidents/requests from report to resolution., • Provide support and services to users, seeking to resolve as many calls as possible at level 1 and 1 1/2., • Provide customers with a single point of contact for Service Desk activities, problems, incidents, and request items., • Contribute to the continuous process improvement of the Service Desk Area., • Remain technically knowledgeable and current on all Service Desk tools in use in the Data Center such as ServiceNow performance monitoring tools., • Receive, prioritize, document, and actively resolve end-user help requests., • Triage requests to ensure accurate transfers and escalation, per service level agreements (SLA)., • Track open tickets and monitor ticket progress per SLA, closing ticket items when resolved., • Follow escalation and paging procedures to ensure SLAs are being met., • Provide support for issues related to password resets, MS Office, Windows, and other technical issues., • Provide a positive experience to clients by meeting and exceeding customer expectations, and engendering confidence that requests will be resolved., • Participate in special projects as needed and perform other duties as assigned., • Must be able to work independently as well as part of a fast-moving team., • Must be able to work at various locations when necessary along with working various shifts.Required Skills:, • Baccalaureate Degree in a relevant field from an accredited college or university., • One year of experience in a business, government, hospital, educational institution, or non-profit organization in analysis, development, and implementation of systems, methods, and procedures, management information development, and data coordination., • Familiarity with EDP applications and data processing programs., • A Master's Degree in Management, Business Administration, Hospital Administration Management, Public Administration, Accounting, or a relevant field from an accredited college or university is preferred., • A satisfactory combination of education, training, and experience may be considered.

Job Description▶︎ Job Details ・Job Title: IT Help Desk Support Specialist ・Client: Japanese Corporate thorugh Cinter (Staffing) ・Working Location: New York NY, 10016 (Onsite) ・Employment Type: Non-Exempt, W-2 ・Salary: $26-30 / Per Hour (DOE) ・Benefit: 401K match, No insurance ・Working Hours : 9:00AM to 5:30PM (Include unpaid 1 hour lunch break) = 37.5 hours / per week ▶︎ Key Responsibilities: • Provides technical support for end-user customers and maintains communication via phone, email, or in-person, by analyzing and troubleshooting problems, as well as performing hardware and software installation and testing., • Maintains user manuals and internal documents to document processes, solutions, and environment for continuous improvement in operations., • Perform Server Administration support, such as monitoring., • Monitor network environment, including desktop and network maintenance, software installation, and troubleshooting., • Performs server administration, user account management, basic administration and troubleshooting activities., • Prioritizes incoming requests or issues, escalating to designated support teams as necessary., • Provides periodic IT training to users and participate in regional and global IT projects. ▶︎ The right candidate will possess: • Ability to work effectively based on management direction as well as to work as a strong team contributor., • Ability to communicate effectively with customers, internal technology teams and users with various skill levels., • Strong organization skills and be capable to deliver high quality of work., • Ability to learn quickly and efficiently as a team player, with minimum supervision., • Ability to multitask based on priority; Customer focused and detail oriented. ▶︎ Skills & Qualifications: • Bachelor’s degree in Computer Science or related field; or equivalent work experience in the IT field., • At least 1-2 years of experience in end user support with Windows based LAN/WAN/Remote Access Support experience., • Extensive knowledge of various business software: Windows OS, Office365, Adobe Acrobat., • Experience with managing and troubleshooting iOS-based devices, Conference System, MS Surface and HP laptops., • ITFL Foundation, A+, Network+, Microsoft Product related certifications or other IT vendor certifications preferred but not required., • Proficient English communication skills are a must. Powered by JazzHR Zq1LShCU91

Job DescriptionSenior IT Specialist Job Number: 26-01632 Want to be part of the Energy Industry? ECLARO is looking for a Senior IT Specialist for our client in New York, NY. ECLARO's client operates one of the world's largest energy delivery systems, constantly at the forefront of innovations in developing technology. If you’re up to the challenge, then take a chance at this rewarding opportunity! Position Overview: • A Senior AVEVA PI Administrator to support and enhance the PI Data Historian infrastructure for Electric and Gas Control Center operations., • This role is responsible for the architecture, administration, integration, support, and continuous improvement of a large-scale enterprise PI environment supporting critical operational systems., • Deep experience with AVEVA/OSIsoft PI System technologies, high-availability infrastructure, operational technology integrations, and enterprise analytics solutions., • Requires strong technical leadership, troubleshooting skills, and the ability to work independently in a highly available 24x7 operational environment. Responsibilities: • Creation/modification and maintenance of Enterprise PI system with 1.5M PI tags and more:, • Implementing PI Data Archive HA & DR, • Implementing PI AF HA & DR, • Implementing PI Vision HA & DR, • PI AF Element templates and AF Elements, • PI based dashboards (PI Vision/Process Book), • PI AF Analytics, PI Notifications and PI Event Frames, • PI Interfaces: PI API, OPC DA/UA, RDBMS, PI to PI, PI DNP3, • PI integrator for business analytics (PII4BA), • Design, develop and commission PI Dashboards, BI reports and bespoke applications using Aveva/OSIsoft PI System Access technologies such as PI SDK, AF SDK, PI OLEDB, PowerShell, etc., • Ensuring high availability of all PI infrastructure that supports enterprise Systems, • Ability to troubleshoot complex infrastructure, identify root cause issues, and a mindset for physical and cyber safety., • Integrating enterprise business systems with Aveva/OSIsoft PI software., • support, maintenance, architecture, and development of PI Data Historian infrastructure supporting Distribution Electric, Gas and Steam Control Centers., • configuration, coding, and testing related to PI Data Historian including but not limited to:, • managing technical aspects of assigned projects, including planning, and resolving application issues., • Respond to system alerts 24x7x365 on a scheduled basis to resolve issues and ensure application availability., • Design and develop code for Control Center applications as required., • Responsible for ensuring the continuous availability of the OSI PI Historian for Distribution Electric, Gas and Steam Control Centers by implementing system enhancement, monitoring server status, and responding to alerts., • Periodically review and update procedures and Disaster Recovery documents related to the PI Historian infrastructure, and other associated systems such as OMS and SCADA., • Good knowledge of ITIL processes and experience in support activities., • Knowledge of ITIL tools like ServiceNow, • Communicate effectively with sponsors, stakeholders and team members., • Reports on project status, issues, key activities and any changes to the charter of the overall project., • Identifies and communicates resource conflicts., • Perform other related tasks and assignments as required. Required Qualifications: • Programming Skills: C#, .NET, Visual Studio, SSIS, API/Adapter calls, SQL, Microsoft PowerBI, PowerShell, • AVEVA PI System, PI Asset Analytics, PI Asset Framework, PI Data Archive, PI DNP3 Interface, PI Integrator for Business Analytics, PI Interfaces, PI Notifications, PI to PI Interface, PI Vision, PowerShell Automation Scripting Preferred Qualifications: • Advanced Power BI skills, Azure DevOps, communication and presentation skills, Develop advanced Power Automate (MS Flow), familiarity with MS Visio, MS .NET Framework 4.6+, .NET 8+, Project Management, ServiceNow, • Self-Motivated and Ability to learn quickly and independently., • Must be able to take on a project and run with it with minimal supervision., • Ability to provide detailed documentation of end-to-end solution., • PI System Infrastructure and Developer Accreditation from Aveva/OSIsoft, • Strong written and verbal communication skill, • Develops and delivers effective presentations Pay Rate: $70.00-$82.00/Hour If hired, you will enjoy the following ECLARO Benefits: • 401k Retirement Savings Plan administered by Merrill Lynch, • Commuter Check Pretax Commuter Benefits, • Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO If interested, you may contact: Henry Zuniga henry.zuniga@eclaro.com LinkedIn 212-258-2147 Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.

Job Description About the Company & Role Our client is a leading global consultancy renowned for delivering high-profile, complex, iconic, large-scale capital projects. We're looking for a dynamic and motivated IT Network Support Level 2 Specialist to join our growing team. In a full-time, permanent role, you will initially be working on the Hudson Tunnel Project. If you're excited to build real‑world experience in a modern, cloud‑first environment, this role gives you the foundation to grow fast. You'll serve as a senior technical resource responsible for advanced end-user support, systems administration, endpoint management, network operations, cybersecurity support, and infrastructure project delivery. This position provides technical leadership within the IT support organization and serves as the primary escalation point for complex issues that cannot be resolved by Tier 1 support personnel. This role supports a fast-paced, multi-office environment with approximately 400 users across New York and New Jersey locations. The successful candidate will be expected to provide exceptional customer service while maintaining the reliability, security, and performance of the organization's technology infrastructure. The position requires significant hands-on involvement with Microsoft 365, Microsoft Intune, Cisco Meraki networking, cybersecurity tools, endpoint management, and vendor coordination. Responsibilities align with the support model described in IT staffing, Network Manager, and infrastructure transition discussions. The busiest rail connection between New York, New Jersey, and the Northeast Corridor, the Hudson Tunnel Project will improve capacity, reliability, and resiliency of commuter and intercity rail transit serving 800,000 daily passengers from Washington, D.C. to New York and New England. This is a milestone project that is slated to receive nearly $12 billion in federal funding, the largest investment in a mass transit project in modern history. This is a great opportunity for someone who enjoys solving problems, helping people, and developing strong technical skills in a supportive, team‑oriented environment. What You'll Do: Advanced Technical Support & Escalation Management • Serve as the primary escalation point for incidents unresolved by Level 1 personnel., • Perform advanced troubleshooting of Windows 11 workstations, laptops, mobile devices, printers, peripherals, docking stations, and collaboration technologies., • Troubleshoot Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint Online, and Exchange Online., • Support conference room technology, Teams Rooms, audiovisual systems, and executive meeting environments., • Provide white-glove support to executive leadership and VIP users., • Analyze recurring issues and implement permanent corrective actions., • Maintain ownership of incidents through resolution while ensuring effective stakeholder communication. Microsoft 365 & Systems Administration • Administer Microsoft 365 services including:, • Exchange Online, • Microsoft Teams, • SharePoint Online, • OneDrive, • Microsoft Entra ID, • Manage user provisioning, deprovisioning, licensing, and permissions., • Configure and maintain security groups, distribution lists, shared mailboxes, and collaboration sites., • Support identity management, multifactor authentication (MFA), Conditional Access policies, and account security initiatives., • Assist with tenant administration and implementation of Microsoft best practices., • Participate in Microsoft 365 migrations, upgrades, and rollout activities. Endpoint Management & Device Administration • Administer Microsoft Intune and endpoint management platforms., • Deploy and maintain:, • Device compliance policies, • Configuration profiles, • Application deployment packages, • Security baselines, • Mobile device management (MDM) policies, • Manage Windows Autopilot deployments and device onboarding processes., • Support Apple Business Manager and iOS device enrollment., • Coordinate lifecycle management of desktops, laptops, mobile devices, and peripheral equipment., • Perform software packaging, deployment, patching, and update management. Network Operations & Infrastructure Support • Provide operational support for Cisco Meraki infrastructure, including:, • Switches, • Wireless access points, • Security appliances, • VPN connectivity, • Troubleshoot user connectivity, network performance, and infrastructure-related incidents., • Support office relocations, network hardware deployments, and technology refresh projects., • Monitor network alerts and performance indicators and escalate issues appropriately., • Assist in maintaining network documentation and topology diagrams., • Coordinate with network engineers, vendors, and service providers during maintenance and outage events. Responsibilities aligned with network support and infrastructure activities identified in staffing and infrastructure planning discussions. Cybersecurity Operations Support • Support cybersecurity initiatives and operational security programs., • Assist with administration and monitoring of:, • Microsoft Defender, • Microsoft Sentinel, • Endpoint Detection & Response (EDR) tools, • Vulnerability management platforms, • Security monitoring solutions, • Coordinate activities with Security Operations Centers (SOC) and managed security service providers., • Participate in security investigations and incident response activities., • Review security alerts and escalate threats according to established procedures., • Assist with remediation of vulnerabilities and implementation of security recommendations., • Support enforcement of corporate security policies and compliance requirements. Responsibilities reflect security monitoring and vendor management activities discussed in security operations communications. Operational Support & Service Delivery • Provide support coverage across multiple office locations., • Participate in onboarding and offboarding activities., • Configure workstations, user accounts, and technology resources for new employees., • Maintain inventory management and asset tracking processes., • Ensure timely resolution of support tickets in accordance with established service levels., • Coordinate with third-party vendors and managed service providers., • Participate in after-hours maintenance and support activities when required. Documentation & Continuous Improvement • Develop and maintain:, • Standard Operating Procedures (SOPs), • Knowledge Based articles, • Technical runbooks, • Infrastructure documentation, • Asset inventories, • Identify opportunities for automation and process improvement., • Recommend technologies and solutions that improve operational efficiency., • Contribute to IT policies, standards, and support processes. Leadership & Mentorship • Provide technical guidance for Level 1 support personnel., • Assist with training, knowledge transfer, and skill development activities., • Review escalated tickets and provide coaching on troubleshooting methodologies., • Promote a culture of continuous learning and customer service excellence., • Serve as a technical lead on assigned projects and initiatives. What You Bring: Experience • 6-8+ years of progressive IT support, systems administration, infrastructure support, or related technical experience., • Demonstrated experience supporting medium-to-large enterprise environments., • Experience serving as an escalation point for advanced technical issues. Technical Skills • Strong Microsoft 365 administration experience., • Advanced knowledge of:, • Windows 11, • Microsoft Intune, • Microsoft Entra ID, • Exchange Online, • Microsoft Teams, • SharePoint Online, • Experience supporting Cisco Meraki environments., • Experience with endpoint security, patch management, and vulnerability remediation., • Familiarity with cloud-first technology environments., • Experience using NinjaOne service management and ticketing platform. Preferred Qualifications • Microsoft Certified: Endpoint Administrator Associate, • Microsoft Certified: Administrator Associate certifications, • Cisco Meraki certifications, • CompTIA Network+, • CompTIA Security+, • ITIL Foundation certification, • Experience supporting cybersecurity operations programs, • Experience working within regulated or compliance-focused environments Attributes We Value: • Customer Focus: Demonstrates professionalism, responsiveness, and commitment to exceptional customer service., • Ownership: Take accountability for issues and follow them through to resolution., • Initiative: Identifies opportunities for improvement and proactively implement solutions., • Problem Solving: Applies structured analytical thinking to diagnose and resolve complex technical challenges., • Communication: Effectively communicates technical information to both technical and non-technical audiences., • Collaboration: Works effectively with infrastructure teams, security teams, vendors, and business stakeholders., • Continuous Learning: Maintains awareness of emerging technologies, industry trends, cybersecurity threats, and best practices. Who You Are • Proactive: You take initiative and look for ways to help., • Growth-oriented: You're excited to learn and expand your technical skills., • Accountable: You take ownership and follow through with care., • Team-First: You collaborate naturally and support colleagues at all levels. Why Join Us You'll join a team that values learning, mentorship, and collaboration. This role gives you the chance to work with modern tools, build foundational IT skills, and contribute to meaningful projects. You'll be supported by experienced professionals who want to see you grow — and you'll have the opportunity to make a real impact early in your career. If you're eager to learn and ready to take the next step, we'd love to connect. Platinum Global Talent Solutions is committed to providing equal employment opportunities to all qualified individuals. We refer candidates based on their qualifications and experience, without regard to race, color, religion, national origin, sex, age, disability, veteran status, or any other legally protected status.

Job Description About Westman Atelier A new standard of clean luxury. Founded by world-renowned editorial makeup artist Gucci Westman, Westman Atelier is a curated edit of skin-loving, performance-first makeup that is always effortless, never overdone. A mother, makeup artist, and champion of holistic living, Gucci believes passionately that ‘luxury’, ‘efficacy’ and ‘clean’ can be synonymous with exceptional makeup. • A skincare approach to high performance make-up formulated with clean ingredients and no-compromise integrity, • Balancing perfect shades and buttery textures that melt into the skin with plant-based actives and cutting-edge science About Our Founder Gucci Westman has more than 20 years of professional experience as a major editorial makeup artist, contributing to publications like Vogue and Harper’s Bazaar. Gucci is known for creating dewy, supernaturally glowy looks and her highly coveted “second-skin approach” to makeup, resulting in naturally beautiful, radiantly amplified skin. Position Summary In this role, based in NYC, you will provide day-to-day technical support to employees across our corporate and retail environments, ensuring our teams have the technology, access, and tools required to work effectively. Reporting to the VP, People, you will troubleshoot hardware and software issues, support onboarding and offboarding tech logistics, oversee IT inventory, and partner with external IT vendors on complex escalations. This is a dynamic, highly collaborative role ideal for an entry-to-junior level IT professional looking to build a strong foundation across IT support, systems administration, asset management, security, and technology operations within a fast-growing prestige brand environment Responsibilities: IT Support & Troubleshooting • Serve as the primary first-line technical support to corporate and retail employees, resolving hardware, software, network connectivity, and user access issues across Mac and PC environments., • Provide dedicated, hands-on on-site support in our NYC office for hardware setups, printer/Wi-Fi troubleshooting, and any other employee tech needs., • Respond to and prioritize IT support tickets and requests in a timely, service-oriented manner based on business impact and urgency., • Set up, configure, deploy, and troubleshoot workplace hardware, including laptops, monitors, mobile devices, printers, conference room AV equipment, and other workplace technology., • Escalate more complex technical issues to external IT partners or appropriate internal resources while maintaining ownership through resolution., • Document recurring IT issues, solutions, standard operating procedures, equipment inventory, and system information to streamline internal IT operations. User & Device Management • Manage the IT lifecycle for employee onboarding and offboarding, including account setup/deprovisioning (Google Workspace, Slack, etc.), device preparation, access provisioning, and equipment collection., • Maintain complete and accurate records of company IT assets, including laptops, iPads, mobile devices, monitors, and accessories using inventory management tools., • Perform routine software installations, operating system updates, and device configuration., • Coordinate user access permissions across core business applications, enforcing established security, password and access standards. IT Operations & Vendor Coordination • Partner closely with external IT providers, consultants, and technology vendors to escalate and resolve complex network or technical infrastructure issues., • Assist with IT projects, system implementations, technology rollouts, and hardware upgrades as needed, • Stay current on new tools and technology, and proactively identify opportunities to improve the employee technology experience and streamline or automate repetitive administrative workflows. Requirements: • Bachelor's degree in Information Technology, Computer Science or related field., • 1-3 years of experience in IT support, help desk, technical support, or a related role; internship or other relevant hands-on experience will also be considered., • Strong proficiency with Apple/macOS and Windows operating systems., • Familiarity with cloud-based productivity suites (Google Workspace, Microsoft 365, Slack, Zoom) and common workplace applications., • Strong understanding of office networking, Wi-Fi configuration, VPNs, and device management., • Exceptional customer service orientation with the ability to communicate technical information clearly and empathetically to non-technical users., • Highly organized with rigorous attention to detail and strong follow-through., • Strong interest in technology with an eagerness to learn and develop across a broad range of IT functions., • Strong problem-solving skills with the self-motivation to troubleshoot common hardware, software, connectivity, and user-access issues independently and know when to escalate., • Comfortable working in a fast-paced, growing environment where priorities may shift quickly., • Ability to work a flexible part-time schedule on-site at our NYC headquarters as required.The base pay for this position will range from $25-$35/hour. Exact compensation may vary based on job related skills, experience, and location. Powered by JazzHR QdvbE48ado

Job Description About the Company & Role Our client is a leading global consultancy renowned for delivering high-profile, complex, iconic, large-scale capital projects. We're looking for a dynamic and motivated IT Network Support Level 2 Specialist to join our growing team. In a full-time, permanent role, you will initially be working on the Hudson Tunnel Project. If you're excited to build real‑world experience in a modern, cloud‑first environment, this role gives you the foundation to grow fast. You'll serve as a senior technical resource responsible for advanced end-user support, systems administration, endpoint management, network operations, cybersecurity support, and infrastructure project delivery. This position provides technical leadership within the IT support organization and serves as the primary escalation point for complex issues that cannot be resolved by Tier 1 support personnel. This role supports a fast-paced, multi-office environment with approximately 400 users across New York and New Jersey locations. The successful candidate will be expected to provide exceptional customer service while maintaining the reliability, security, and performance of the organization's technology infrastructure. The position requires significant hands-on involvement with Microsoft 365, Microsoft Intune, Cisco Meraki networking, cybersecurity tools, endpoint management, and vendor coordination. Responsibilities align with the support model described in IT staffing, Network Manager, and infrastructure transition discussions. The busiest rail connection between New York, New Jersey, and the Northeast Corridor, the Hudson Tunnel Project will improve capacity, reliability, and resiliency of commuter and intercity rail transit serving 800,000 daily passengers from Washington, D.C. to New York and New England. This is a milestone project that is slated to receive nearly $12 billion in federal funding, the largest investment in a mass transit project in modern history. This is a great opportunity for someone who enjoys solving problems, helping people, and developing strong technical skills in a supportive, team‑oriented environment. What You'll Do: Advanced Technical Support & Escalation Management • Serve as the primary escalation point for incidents unresolved by Level 1 personnel., • Perform advanced troubleshooting of Windows 11 workstations, laptops, mobile devices, printers, peripherals, docking stations, and collaboration technologies., • Troubleshoot Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint Online, and Exchange Online., • Support conference room technology, Teams Rooms, audiovisual systems, and executive meeting environments., • Provide white-glove support to executive leadership and VIP users., • Analyze recurring issues and implement permanent corrective actions., • Maintain ownership of incidents through resolution while ensuring effective stakeholder communication. Microsoft 365 & Systems Administration • Administer Microsoft 365 services including:, • Exchange Online, • Microsoft Teams, • SharePoint Online, • OneDrive, • Microsoft Entra ID, • Manage user provisioning, deprovisioning, licensing, and permissions., • Configure and maintain security groups, distribution lists, shared mailboxes, and collaboration sites., • Support identity management, multifactor authentication (MFA), Conditional Access policies, and account security initiatives., • Assist with tenant administration and implementation of Microsoft best practices., • Participate in Microsoft 365 migrations, upgrades, and rollout activities. Endpoint Management & Device Administration • Administer Microsoft Intune and endpoint management platforms., • Deploy and maintain:, • Device compliance policies, • Configuration profiles, • Application deployment packages, • Security baselines, • Mobile device management (MDM) policies, • Manage Windows Autopilot deployments and device onboarding processes., • Support Apple Business Manager and iOS device enrollment., • Coordinate lifecycle management of desktops, laptops, mobile devices, and peripheral equipment., • Perform software packaging, deployment, patching, and update management. Network Operations & Infrastructure Support • Provide operational support for Cisco Meraki infrastructure, including:, • Switches, • Wireless access points, • Security appliances, • VPN connectivity, • Troubleshoot user connectivity, network performance, and infrastructure-related incidents., • Support office relocations, network hardware deployments, and technology refresh projects., • Monitor network alerts and performance indicators and escalate issues appropriately., • Assist in maintaining network documentation and topology diagrams., • Coordinate with network engineers, vendors, and service providers during maintenance and outage events. Responsibilities aligned with network support and infrastructure activities identified in staffing and infrastructure planning discussions. Cybersecurity Operations Support • Support cybersecurity initiatives and operational security programs., • Assist with administration and monitoring of:, • Microsoft Defender, • Microsoft Sentinel, • Endpoint Detection & Response (EDR) tools, • Vulnerability management platforms, • Security monitoring solutions, • Coordinate activities with Security Operations Centers (SOC) and managed security service providers., • Participate in security investigations and incident response activities., • Review security alerts and escalate threats according to established procedures., • Assist with remediation of vulnerabilities and implementation of security recommendations., • Support enforcement of corporate security policies and compliance requirements. Responsibilities reflect security monitoring and vendor management activities discussed in security operations communications. Operational Support & Service Delivery • Provide support coverage across multiple office locations., • Participate in onboarding and offboarding activities., • Configure workstations, user accounts, and technology resources for new employees., • Maintain inventory management and asset tracking processes., • Ensure timely resolution of support tickets in accordance with established service levels., • Coordinate with third-party vendors and managed service providers., • Participate in after-hours maintenance and support activities when required. Documentation & Continuous Improvement • Develop and maintain:, • Standard Operating Procedures (SOPs), • Knowledge Based articles, • Technical runbooks, • Infrastructure documentation, • Asset inventories, • Identify opportunities for automation and process improvement., • Recommend technologies and solutions that improve operational efficiency., • Contribute to IT policies, standards, and support processes. Leadership & Mentorship • Provide technical guidance for Level 1 support personnel., • Assist with training, knowledge transfer, and skill development activities., • Review escalated tickets and provide coaching on troubleshooting methodologies., • Promote a culture of continuous learning and customer service excellence., • Serve as a technical lead on assigned projects and initiatives. What You Bring: Experience • 6-8+ years of progressive IT support, systems administration, infrastructure support, or related technical experience., • Demonstrated experience supporting medium-to-large enterprise environments., • Experience serving as an escalation point for advanced technical issues. Technical Skills • Strong Microsoft 365 administration experience., • Advanced knowledge of:, • Windows 11, • Microsoft Intune, • Microsoft Entra ID, • Exchange Online, • Microsoft Teams, • SharePoint Online, • Experience supporting Cisco Meraki environments., • Experience with endpoint security, patch management, and vulnerability remediation., • Familiarity with cloud-first technology environments., • Experience using NinjaOne service management and ticketing platform. Preferred Qualifications • Microsoft Certified: Endpoint Administrator Associate, • Microsoft Certified: Administrator Associate certifications, • Cisco Meraki certifications, • CompTIA Network+, • CompTIA Security+, • ITIL Foundation certification, • Experience supporting cybersecurity operations programs, • Experience working within regulated or compliance-focused environments Attributes We Value: • Customer Focus: Demonstrates professionalism, responsiveness, and commitment to exceptional customer service., • Ownership: Take accountability for issues and follow them through to resolution., • Initiative: Identifies opportunities for improvement and proactively implement solutions., • Problem Solving: Applies structured analytical thinking to diagnose and resolve complex technical challenges., • Communication: Effectively communicates technical information to both technical and non-technical audiences., • Collaboration: Works effectively with infrastructure teams, security teams, vendors, and business stakeholders., • Continuous Learning: Maintains awareness of emerging technologies, industry trends, cybersecurity threats, and best practices. Who You Are • Proactive: You take initiative and look for ways to help., • Growth-oriented: You're excited to learn and expand your technical skills., • Accountable: You take ownership and follow through with care., • Team-First: You collaborate naturally and support colleagues at all levels. Why Join Us You'll join a team that values learning, mentorship, and collaboration. This role gives you the chance to work with modern tools, build foundational IT skills, and contribute to meaningful projects. You'll be supported by experienced professionals who want to see you grow — and you'll have the opportunity to make a real impact early in your career. If you're eager to learn and ready to take the next step, we'd love to connect. Platinum Global Talent Solutions is committed to providing equal employment opportunities to all qualified individuals. We refer candidates based on their qualifications and experience, without regard to race, color, religion, national origin, sex, age, disability, veteran status, or any other legally protected status.

Job Description IT Help Desk Technician I Full-Time, Non-Exempt · New York, NY · Reports to: Director, Digital Projects ABOUT JAZZ AT LINCOLN CENTER The mission of Jazz at Lincoln Center is to entertain, enrich and expand a global community for jazz through performance, education, and advocacy. We believe jazz is a metaphor for Democracy. Because jazz is improvisational, it celebrates personal freedom and encourages individual expression. Because jazz is swinging, it dedicates that freedom to finding and maintaining common ground with others. Because jazz is rooted in the blues, it inspires us to face adversity with persistent optimism. Jazz is one of America’s most profound and enduring cultural contributions, inseparable from the story of this country, its history, its struggles, its democratic ideals, and its continuing evolution. We are stewards of that legacy. The three pillars of our work—performance, education, and advocacy—are one mission expressed three ways, each reinforcing and requiring the other two. You cannot perform without honoring the history that gives the music meaning. You cannot educate without the conviction that what you are teaching deserves to outlast you. You cannot advocate without the lived experience of the art itself. We look for people who feel that wholeness in full, across all three pillars. POSITION DESCRIPTION The IT Help Desk Technician I serves as the first point of contact for employees requiring technical assistance and is responsible for providing timely, professional, and effective support for day-to-day technology needs. The position provides frontline support for computer hardware, software, user accounts, network connectivity, printers, mobile devices, audiovisual equipment, and other technology used throughout the organization. The IT Help Desk Technician I receives, documents, troubleshoots, and resolves technical issues using established procedures, available support resources, and independent troubleshooting. The Technician is expected to take ownership of support requests through resolution whenever possible and to research and troubleshoot unfamiliar issues within the scope of the position. When an issue requires specialized expertise, elevated administrative access, vendor intervention, or changes to core systems or infrastructure, the Technician will escalate the issue to the appropriate resource, including the Network Administrator, SaaS support resources, or Director of Information Technology. The Technician is responsible for ensuring that relevant troubleshooting, user impact, and supporting information are documented and communicated as part of the escalation. The IT Help Desk Technician I also supports employee onboarding and offboarding, workstation deployment, user account administration, software installation, endpoint maintenance, routine system administration, and technology upgrades. The position participates in and executes approved maintenance procedures, including software updates, patches, system upgrades, and other scheduled Technology activities. KEY RESPONSIBILITIES • Serve as the first point of contact for Technology support requests received through the help desk system, email, phone, or in person, ensuring requests are acknowledged, prioritized, and accurately documented., • Take ownership of support requests through resolution whenever possible, performing appropriate troubleshooting, research, testing, and follow-up., • Diagnose and resolve hardware, software, operating system, application, printing, account access, connectivity, peripheral, and other common end-user technology issues., • Provide support for common user issues including password resets, account access, software installation, application configuration, Wi-Fi and network connectivity, printers, email, and collaboration tools., • Create, update, prioritize, and maintain support tickets with clear documentation of reported problems, troubleshooting performed, communications with users, and final resolutions., • Escalate issues requiring specialized expertise, elevated administrative access, vendor assistance, or changes to core infrastructure to the appropriate resource, including the Network Administrator, SaaS support resources, or Director of Information Technology., • Ensure escalated issues include clear documentation of the reported problem, user impact, troubleshooting performed, results, and other information necessary for the receiving resource to continue troubleshooting efficiently., • Maintain visibility of escalated tickets as appropriate, communicating status and resolution information to affected users and following up to confirm successful resolution., • Support employee onboarding, offboarding, and role changes, including account provisioning and deactivation, access and permission changes, workstation preparation, software installation, and equipment deployment., • Configure, deploy, maintain, and troubleshoot desktops, laptops, mobile devices, printers, peripherals, conference room technology, and other end-user equipment., • Perform routine user account and access administration according to established authorization, security, and access-control procedures., • Participate in and execute approved maintenance procedures, including operating system and application updates, security patches, software deployments, endpoint configuration changes, and scheduled system upgrades., • Assist with routine system administration and operational Technology tasks according to established procedures, including endpoint management, software deployment, device configuration, account administration, and system monitoring., • Monitor maintenance and deployment activities and escalate failed updates, unexpected behavior, service interruptions, cybersecurity concerns, or other issues requiring additional investigation., • Provide support for conference rooms, audiovisual equipment, video conferencing platforms, presentations, and other meeting technology., • Maintain accurate hardware, software, and equipment records and assist with inventory management and lifecycle tracking of organizational technology assets., • Maintain accurate records within the help desk and asset management systems, including troubleshooting activities, resolutions, equipment assignments, and relevant system changes., • Develop and maintain Technology documentation, standard operating procedures, troubleshooting guides, knowledge base articles, and frequently asked questions to improve support consistency and facilitate efficient resolution of common issues., • Identify recurring technical issues and communicate trends, potential root causes, documentation gaps, and opportunities for process or technology improvements to the Technology team., • Provide clear and professional communication to users throughout the support process and explain technical issues and solutions in language appropriate for non-technical users., • Follow organizational Technology policies and procedures related to cybersecurity, account management, data protection, acceptable use, software installation, equipment handling, and escalation of security-related incidents., • Participate in Technology projects, system deployments, equipment refreshes, upgrades, and other departmental initiatives as assigned. QUALIFICATIONS • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred, or an equivalent combination of education, training, and professional experience., • One to three years of experience providing Help Desk, Desktop Support, Technical Support, or similar end-user technology support preferred., • Working knowledge of Microsoft Windows and macOS operating systems., • Experience supporting Microsoft 365 applications and common workplace productivity and collaboration tools., • Familiarity with user account administration, permissions, password management, and directory services such as Microsoft Active Directory and Microsoft Entra ID., • Basic understanding of networking concepts including TCP/IP, Wi-Fi, DNS, DHCP, VPN, and internet connectivity., • Experience troubleshooting desktops, laptops, printers, mobile devices, peripherals, and common business applications., • Familiarity with help desk/ticketing systems, remote support tools, endpoint management platforms, and IT asset management practices., • Ability to independently troubleshoot and resolve a broad range of end-user technology issues, follow established technical procedures, research unfamiliar problems, and exercise sound judgment regarding when an issue requires escalation or additional expertise., • Strong written and verbal communication skills and the ability to explain technical concepts clearly to users with varying levels of technical knowledge., • Strong organizational skills with the ability to prioritize multiple support requests, manage competing priorities, and maintain accurate documentation., • Demonstrated commitment to customer service, professionalism, discretion, and the responsible handling of confidential information., • Ability to work independently on routine support and operational issues while collaborating effectively with other members of the Technology team, vendors, and support partners on more complex problems., • Ability to adapt to changing priorities and work effectively in a fast-paced environment., • Industry certifications such as CompTIA A+, Microsoft Fundamentals, Apple Device Support, or equivalent certifications are a plus. WORKING AT JAZZ AT LINCOLN CENTER The music is present here, literally and philosophically, and the people who thrive are the ones who feel that and lean into it. They are Fans, Advocates, Musicians, and Educators who know that you cannot shape what comes next without first honoring what came before — who ask why something is the way it is before they presume to know what it should become. They find their own work more meaningful because of its proximity to something larger, and they understand that excellence in any role, regardless of function, is connected to what happens on stage and in classrooms and communities around the world. The passion that runs through this organization can be felt on your first day, and it is the thing people miss most when they leave. We are a live-events organization, and our schedule reflects that energy: we expect full presence when the work and the art call for it. Within that, we strive to create real flexibility for our people. Flex Mondays give staff the freedom to work from wherever suits them best, and Tuesday through Friday our teams come together in person, with the understanding that the work and the art will sometimes ask for more. We trust our people to know the difference, and we build around that trust. Benefits reflect the same investment in our people: comprehensive health, retirement, and a seat inside the life of this organization. Staff have access to the breadth of JALC programming—from live performances to access at Dizzy's Club to world-class jazz education through Swing University and beyond—because we believe the people who do this work deserve to experience it, not just support it. HOW TO APPLY Click the button above to apply. Please include a cover letter and salary requirements with your application. Jazz at Lincoln Center is an equal opportunity employer that affords equal opportunities to all applicants, employees, contractors, and other covered persons, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Jazz at Lincoln Center is committed to creating an inclusive, open, and respectful culture that reflects and embraces diversity.

Feldspar & Flint LLC is a Recruiting & Staffing firm that specializes in operational strategy across core business functions. \n \n We are seeking a People & Culture Generalist for a temporary consulting assignment supporting an HR technology transformation. This role combines hands-on HRIS implementation, Workday coordination, benefits administration, and HR operations. The position offers broad functional exposure and a hybrid schedule requiring two days per week in Midtown Manhattan. \n \n Responsibilities \n\n • Coordinate Workday HCM implementation activities, working with internal HR teams, external consultants, and stakeholders to meet project milestones.\n, • Support employee data gathering, cleansing, migration preparation, reconciliation, and validation to ensure data integrity.\n, • Assist with Workday configuration, user acceptance testing (UAT), defect tracking, and implementation documentation.\n, • Develop and maintain HR workflows, standard operating procedures, and employee-facing implementation resources.\n, • Support benefits administration, including vendor coordination, enrollment activities, employee communications, and data reconciliation.\n, • Coordinate learning and development programs, training schedules, onboarding activities, and employee development initiatives.\n, • Maintain accurate employee records, HR documentation, and reporting while protecting confidential information.\n, • Provide day-to-day HR operational support, address employee inquiries, and assist with organizational initiatives and change management.\n\n Qualifications \n\n • 3–5 years of experience in HR generalist functions, HR operations, or a comparable human resources role.\n, • Demonstrated experience supporting an HRIS implementation, including project coordination, testing, data validation, or migration activities.\n, • Working knowledge of Workday HCM, Benefits, and related HR integrations.\n, • Experience with employee benefits administration, HR data management, or learning and development coordination.\n, • Strong Microsoft Excel skills, analytical capabilities, and experience maintaining accurate HR records and process documentation.\n, • Ability to independently coordinate multiple priorities, collaborate with stakeholders, and handle confidential employee information; relevant HR education or SHRM certification is beneficial.\n

Job Description About Us We are a growing multimedia company operating television, radio, and digital media properties across multiple markets. We are committed to delivering reliable, high-quality content while investing in the technology and infrastructure that supports our operations. We are seeking an experienced and hands-on Broadcast / IT Engineer to support our New York operations and help drive technical excellence across broadcast and IT systems. Position Summary The Broadcast / IT Engineer is responsible for the day-to-day engineering operations, technical facilities, broadcast infrastructure, and local IT support for the New York market. This position plays a critical role in ensuring reliable 24/7 television and radio operations while supporting corporate technology initiatives. The successful candidate will work closely with the Head of Engineering on strategic projects, capital improvements, regulatory compliance, and technology modernization efforts. The role also partners with the Corporate IT team to provide Tier 1 and Tier 2 desktop, network, and end-user support. Key Responsibilities Engineering Operations • Lead day-to-day engineering operations for the New York market., • Serve as the primary engineering liaison to local station management and the Head of Engineering., • Maintain engineering documentation, technical diagrams, preventive maintenance schedules, and asset inventories., • Monitor system performance and proactively identify and resolve technical issues., • Participate in an on-call rotation and respond to technical emergencies as needed. Broadcast Operations • Maintain and troubleshoot studios, master control, production systems, routing infrastructure, and monitoring systems., • Support and maintain WideOrbit Automation and Master Control systems., • Support Zixi IP transport and contribution/distribution workflows., • Maintain AudioVault and Zetta radio automation platforms., • Support live broadcasts, special events, and remote productions., • Install, configure, and maintain broadcast equipment and associated infrastructure. RF & Transmission Systems • Maintain television and AM/FM transmission facilities., • Support RF systems, microwave STL paths, antennas, HD Radio equipment, and related transmission infrastructure., • Troubleshoot and repair transmitter and signal chain issues., • Maintain generators, UPS systems, HVAC systems, EAS equipment, captioning systems, and program delivery systems., • Coordinate with vendors, tower crews, contractors, and utility providers when necessary. Information Technology • Provide local desktop and end-user support for station personnel., • Support Windows workstations, printers, mobile devices, and conferencing systems., • Assist with Microsoft 365, Teams, SharePoint, and user account administration., • Support local network infrastructure including switches, routers, Wi-Fi, and internet connectivity., • Coordinate with Corporate IT on cybersecurity initiatives, endpoint management, software deployments, and user onboarding/offboarding activities., • Assist with troubleshooting and escalation of network, server, and workstation issues. Projects & Compliance • Lead facility upgrades, equipment installations, and infrastructure modernization projects., • Assist with budgeting, capital planning, and vendor management., • Ensure compliance with FCC, FAA, EAS, OSHA, and company engineering standards., • Maintain accurate records and documentation required for regulatory compliance., • Support disaster recovery, business continuity, and technical resiliency initiatives. Required Qualifications • 7+ years of broadcast engineering experience in television and/or radio operations., • Strong knowledge of broadcast systems, signal flow, RF transmission, automation, and production environments., • Experience supporting Windows-based desktop and network environments., • Ability to troubleshoot complex technical issues across both broadcast and IT systems., • Experience managing projects and coordinating vendors and contractors., • Ability to lift equipment and work in technical facilities, transmitter sites, and rooftop environments. Preferred Qualifications • Experience with WideOrbit Automation, Master Control, and Traffic systems., • Experience with Zixi, AudioVault, and Zetta platforms., • Knowledge of IP-based broadcast workflows and SMPTE 2110 environments., • Experience with Cisco, Ubiquiti, Juniper, or similar networking technologies., • Familiarity with Microsoft 365, Entra ID, SharePoint, Teams, and endpoint management solutions., • Prior experience supporting television and radio transmission systems., • Society of Broadcast Engineers (SBE) Certification preferred. MediaCo is an Equal Opportunity Employer.

\na { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;}Operations AnalystAbout the Role\n We are seeking an Operations Analyst to support process improvement, operational execution, system administration, and quality assurance initiatives across the organization. This role will partner with cross-functional teams to optimize workflows, improve efficiency, maintain business systems, and support key operational projects in a fast-paced environment. Responsibilities\n\n • Identify and implement process improvements that increase efficiency and scalability.\n, • Manage and maintain business system configurations and operational data.\n, • Develop and maintain process documentation, training materials, and best practices.\n, • Execute quality assurance reviews to ensure data accuracy and consistency.\n, • Track and report on operational performance metrics and KPIs.\n, • Support cross-functional projects and operational initiatives.\n, • Provide technical and operational support to internal stakeholders.\n, • Assist with change management and adoption of new processes and workflows.\nQualifications\n\n, • Experience improving and documenting business processes.\n, • Strong analytical, organizational, and problem-solving skills.\n, • Ability to collaborate effectively across teams and departments.\n, • Experience with project management tools such as Jira, Asana, or similar platforms.\n, • Experience with data management, quality assurance, or business operations preferred.\nAdditional Information\n\n, • Remote (U.S.-based)\n, • Up to 5% travel required\n\n Preferred Background: Experience supporting SaaS, healthcare, government, or operations-focused environments is a plus.