Salesforce Architect (Service Cloud)
hace 1 día
Parsippany
Job Role: Salesforce Architect (Service Cloud) Location: Parsippany, New Jersey, United States (Hybrid Onsite) - Locals are preferred, but candidates open to relocation are also welcome. Pay Rate: $90-$100/hr. on C2C or $80/hr. on W2 Eligibility; USC, GC, GC-EAD, H4-EAD, L2S only Job Description: Day to Day job Duties: • Define end-to-end Salesforce Service Cloud architecture, ensuring alignment with business goals and enterprise standards, • Design scalable and modular solutions across Case Management, Omni-Channel, Knowledge Base, Live Agent, CTI, and Email-to-Case, • Lead the design of data models, security models, and sharing architectures, • Develop integration strategies using REST/SOAP APIs, Platform Events, and middleware tools like MuleSoft, Informatica, or Dell Boomi, • Evaluate and recommend AppExchange products and third-party tools as part of the solution landscape, • Create solution blueprints, sequence diagrams, and architecture documentation for development teams, • Serve as the technical authority for Salesforce implementations, providing direction to developers, administrators, and functional consultants, • Enforce governance standards, design patterns, and best practices across all Salesforce projects, • Perform code reviews, solution assessments, and ensure compliance with Salesforce platform limits and security standards, • Mentor development teams and guide them on Apex, LWC, Integration, and Performance Optimization, • Collaborate with business analysts, project managers, and client stakeholders to translate requirements into robust technical designs, • Participate in solution estimation, RFP responses, and pre-sales activities, providing architectural recommendations and effort sizing, • Work with cross-functional teams (Infrastructure, Security, Data, and Integration) to ensure seamless end-to-end solution delivery, • Support release planning, DevOps strategy, and CI/CD pipelines for Salesforce environments, • Ensure compliance with Salesforce best practices, governor limits, and data security policies, • Establish and maintain architecture governance frameworks, technical documentation, and design repositories, • Lead performance reviews, scalability assessments, and security audits of Salesforce solutions Basic Qualifications: • Minimum 10+ years of experience of Deep expertise in Apex, Lightning Web Components (LWC), SOQL/SOSL, REST/SOAP APIs, • Minimum 8+ years of experience Strong understanding of Salesforce data model, security, and integration architecture, • Minimum 10+ years of experience Hands-on experience designing and implementing Service Cloud, including Omni-Channel, CTI, Knowledge, and Case Management, • Proven track record of leading large-scale enterprise implementations, • Familiarity with DevOps tools (Copado, Jenkins, Git, Gearset) and CI/CD automation, • Experience in Agile delivery frameworks and global delivery models, • Salesforce Certified Technical Architect (CTA) or actively pursuing CTA, • Knowledge of Field Service Lightning (FSL), Einstein Bots, or Salesforce Industries (Vlocity), • Experience integrating Salesforce with legacy or cloud-based systems (AWS, Azure, SAP, etc.), • Strategic thinker with a strong problem-solving and analytical mindset, • Excellent leadership and team collaboration abilities, • High attention to detail and commitment to quality, • Ability to manage multiple priorities and communicate effectively with both technical and business audiences