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The Customer Service Representative will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues, and directing calls to the managerial team when necessary. The Customer Service Representative will be an energetic and reliable professional in the Mov

Job Description An established Electronics Accessories company is seeking a Customer Service Representative / Office Assistant to join our team! This role is ideal for someone who enjoys problem-solving, providing excellent customer support, and assisting with day-to-day office operations. As part of our team, you’ll be responsible for helping customers by providing product and service information, troubleshooting issues, and coordinating repairs or replacements through chat, email, and phone support. Our Customer Support team collaborates to manage and maintain product inventory while also supporting one another through continuous learning and training on new items. In addition, you’ll support our office with various administrative tasks, including shipping and inventory-related assistance. Key Responsibilities Customer Service: * Respond to customer inquiries, concerns, and requests across phone, email, chat, and social media. * Resolve customer complaints and provide clear solutions. * Handle product replacements, warranty questions, and repair inquiries. * Suggest solutions for product issues and guide customers through troubleshooting steps. * Maintain accurate call/email records and compile reports on customer satisfaction. * Collaborate with the Customer Service Manager and team members to ensure consistent, high-quality service. Office Support: * Assist with creating FedEx and UPS shipping labels. * Provide general office support and administrative assistance. * Help with product inventory management as needed. * Perform other office duties as assigned. Key Qualifications & Competencies * Previous customer service experience required. * Strong interpersonal and communication skills (both written and verbal). * Tech savvy and comfortable using computer systems to handle high volumes of calls/emails. * Excellent listening, problem-solving, and attention to detail. * Ability to adapt quickly, take initiative, and manage stress effectively. * Comfortable lifting up to 30 lbs on a regular basis. Schedule * Monday–Thursday: 9:00 AM – 6:00 PM * Friday: 9:00 AM – 3:00 PM

Job DescriptionManhattan or Garden City, New York Salary range: $50,000 - $65,000 The Reg E Intake Team Representative serves as the initial point of contact for CFPB Regulation E claims reporting within Apple Bank’s Claims Intake department and is responsible for guiding the client/caller through the claim process. The individual in this role will be responsible for being fully compliant with Reg E and its processes to successfully capture verbal claims and track all aspects of claim processing. The Representative provides support to both Apple Bank clients and internal staff regarding claim processing and card issuance/cancellations, as well as all aspects of the process. The incumbent also researches debit card transactions when necessary and provides excellent customer services while complying with regulations and established internal policies and procedures. ESSENTIAL DUTIES & RESPONSIBILITIES • Receive consumer ATM, ACH and debit card claims in accordance with the CFPB Regulation E requirements and internal Bank procedures., • Interface with clients by handling inquiries related to electronic payments., • Provide support to Bank clients and support personnel regarding claim processing and card issuance/cancellation., • Collaborate and assist in the investigation and processing of debit card, ATM fraud, and ATM shortage claims in full compliance with CFPB Regulation E requirements and internal Bank procedures., • Perform other duties as requested. SKILLS, EDUCATION & EXPERIENCE • High School diploma or GED required., • 2-4 years of banking experience, call center background helpful., • Familiarity with Reg E, the Visa system and Visa rules a plus but not required., • Thorough knowledge of Apple Bank policies, procedures, products and services., • Working knowledge of bank systems required with an emphasis on our core system and Excel., • Excellent communication skills (verbal + written); emphasis on phone skills and excellent customer service., • Able to work independently and show sound judgement in problem resolution and make decisions that comply with bank policies and procedures., • Time management skills required., • May include nights and weekends. Visa sponsorship not available. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.

Job Description Come join CCRM Fertility, a global pioneer in fertility treatment, research, science, specializing in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction and egg donation. As a member of CCRM Fertility’s diverse team of professionals, you will be a part of helping families grow and changing lives. We take pride in providing our employees with meaningful employment, a supportive culture, and a well-balanced personal & work life alignment. For more information, visit Location Address: Department: Clinical Work Schedule: Monday – Friday (8:00am – 4:30pm) What We Offer Our Team Members: • 401(k) Plan with Company Match (first of the month following 2 months of service), • Professional Development, Job Training, and Cross Training Opportunities, • Potential for Over-time Pay (Time and a half), • Holiday Differential Pay (Time and a half), • Transcribe, enter, scan, and verify data from source documents into the electronic medical record in an accurate and timely manner., • Place daily lab orders as directed by RN., • Obtain prior authorizations for medications as directed by RN., • Call patient pharmacy with patient prescriptions and prescription refills as directed by RN., • Perform chart audits for weekly ART meeting., • Track and audit all patient consent forms for completion. Alert RN if deficiencies noted., • Verify that patient work up status is completed and ensure communicable labs are kept up to date., • Track inventory and ensure timely documentation of all incoming and outgoing consignment medication for nurse team, as needed or as delegated., • Attend hormone meeting with the nursing team., • Assist with monitoring nurse team flags and facilitate flag completion as needed., • Assist with answering calls to nurse line and checking nurse line voicemails as needed or when delegated., • Within scope of practice, answer triaged phone calls for nursing team and document action taken in patient EMR., • High School Diploma required., • Medical Assistant certificate required., • Current BLS certification required. CCRM’s Compensation: The salary range represents the national average compensation for this position. The base salary offered will vary based on location, experience, skills, and knowledge. The pay range does not reflect the total compensation package. Our rewards may include an annual bonus, flexible work arrangements, and many other region-specific benefits. Pre-Employment Requirements: All offers of employment are conditional upon the successful completion of the CCRM Fertility onboarding process, including verification of eligibility and authorization to work in the United States. This employer participates in the E-Verify Program in order to verify the identity and work authorization of all newly hired employees. Equal Employment/Anti-Discrimination: We are an equal-opportunity employer. In all aspects of employment, including the decision to hire, promote, discipline, or discharge, the choice will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Job Description We are recruiting for a Bilingual Client Service Representative. Our client is a non-profit organization in NYC in need customer service professional, who is able to work in a fast-paced environment. Person must be cordial, have a passion for assisting individuals in need and possess great computer skills. 3-6 months Hours: 9-5 Responsibilities: • Answer calls and respond to emails in a high-volume environment, • Respond to client inquiries both telephonically and by email, • Help resolve client complaints and follow-up on calls, • Provide clients with product and service information, • Enter new client information into system and update existing client information, • Process requests, forms and applications, • Identify and escalate priority issues, • Bilingual-English/Spanish, • Call center experience or experienced in answering a high call volume, • Proficiency with computers and data entry, • Ability to commit to a long-term assignmentCompany DescriptionThe Bachrach Group LTD. (TBG) has been building better workforces with extraordinary talent based on specific functional experience, one position at a time, for nearly 50 years. Our commitment to sourcing top-notch talent has made us national leaders in both staffing and executive search.The Bachrach Group LTD. (TBG) has been building better workforces with extraordinary talent based on specific functional experience, one position at a time, for nearly 50 years. Our commitment to sourcing top-notch talent has made us national leaders in both staffing and executive search.

Job Description We’re looking for a Customer Service Representative to join a Private Banking support team at one of our preferred clients. In this role, you’ll be a key point of contact for both internal teams and external clients, ensuring high-quality service across account operations, cash management, and loan servicing. You’ll help manage daily service requests, resolve inquiries, and support key banking functions in a fast-paced, team-oriented environment. Key Responsibilities • Take ownership of client inquiries and assist with daily servicing needs across account maintenance, transactions, and internal banking support., • Use case management tools to track, prioritize, and resolve tasks in line with service level agreements., • Foster strong communication and coordination with business, operations, and internal banking teams to deliver a white-glove client experience., • Review reports and process wire transfers, overdraft approvals, and fund transfer requests (including fee waivers/modifications)., • Perform call-backs to authenticate client transaction requests and confirm account changes., • Support the KYC process and ensure compliance with internal guidelines and regulatory policies., • Communicate with clients and partners via phone, email, chat, or in-person to manage service requests and follow-ups., • Apply sound judgment and problem-solving skills to resolve service issues quickly and effectively., • Manage communication flow for client instructions, training schedules, internal projects, and updates., • Participate in internal projects and testing initiatives to enhance data integrity and client satisfaction., • May occasionally support teller functions as backup in some locations. Qualifications • 1–3 years of experience in the financial services industry or transferable customer service skills., • Proven passion for delivering high-touch, white-glove customer service., • Strong multitasking, time management, and prioritization abilities., • A self-starter who demonstrates integrity, accountability, and attention to detail., • Excellent written and verbal communication skills., • Bachelor’s degree or relevant professional experience., • Ability to collaborate effectively within a team and contribute to a supportive, high-performing workplace. This is an exciting opportunity for professionals looking to advance their careers in commercial banking while delivering top-tier client support. If you are a self-starter who thrives in a client-facing role, we encourage you to apply. Company DescriptionATRIA Consulting is a nationally certified women-owned small business (WBE, WSOB) that offers comprehensive Staffing and Recruiting services.ATRIA Consulting is a nationally certified women-owned small business (WBE, WSOB) that offers comprehensive Staffing and Recruiting services.

Job Description Job purpose The Driver safely operates the delivery vehicle, and follows designated routes to deliver products to customers in a timely, organized manner. The driver is responsible for physically unloading product from the truck and moving product into customer locations. Duties and responsibilities • Safely operate a box truck, driving various routes during business hours, • Deliver a wide variety of items to different addresses and through different routes on a daily basis, • Follow specific delivery routes and time schedule to meet or exceed delivery deadlines, • Respond to back-calls and pick-ups from vendors or customers as needed., • Load and unload a delivery vehicle using hand trucks, pallet jacks, fold-downs and/or by physically carrying items., • Maintain professional and courteous interactions with customer contacts at each delivery site, • Collect payments from customers in the form of cash or check, record invoices, and give all to VP of Operations or Day Logistics Clerk at end of shift., • Understand and comply with DOT regulations., • Understand and comply with company Driver Safety Manual, • Complete driver medical certification every two years, • Handle all products with care to avoid damages and loss, • Take initiative to accomplish open tasks; be proactive and seek additional work when available, • Maintain positive work relations; support team work and help coworkers to accomplish team goals, • Listen and communicate respectfully with employees at all levels within the organization, • Attendance; Maintain regular attendance and follow call out and time off procedures as outlined in the handbook., • Comply with company policies and procedures as outlined in the Employee Handbook, • The position includes all other responsibilities that may be necessary to fulfill the duties associated with a Driver or as may be assigned, • High school diploma or equivalent, • 7 Years of experience as a driver., • Class A CDL, • Acceptable driving record as defined by our insurance policy, with no major violations and few, if any, minor violations, • Good communication and listening skills., • Basic math skills., • Attention to detail and good organizational skills., • Time management; Ability to handle multiple demands and work to meet deadlines, • Dependability; Exhibit a reliable and consistent work ethic, • Punctuality; arrive on time to work and return on time from breaks, • Ability to work efficiently in a fast-paced environment., • Ability to be flexible and to adapt to quickly changing conditions., • Prior work as a delivery driver of, at minimum, a 24-ft commercial box truck. The Company will explore and provide reasonable accommodations to assist any qualified individual with a disability in performing the essential functions of his/her job. Please speak with the Director of Human Resources should you require an accommodation or have any questions. Work Environment This job operates in a delivery vehicle travelling on major roadways in multiple cities and states. When making deliveries, moving in and out of customer locations, the role is exposed to outdoor elements such as weather. The position routinely uses hand trucks, pallet jacks and fold-downs. Position Type/Expected Hours of Work This is a full-time position. Days of work are Monday through Friday. Hours of work begin at approximately 5:00 a.m. and end when deliveries or pick-ups are completed. Start and end times will vary based on routes assigned. The total hours per week are a minimum of 40 hours and may exceed 40 hours per week on a regular basis. This position may occasionally require longer hours when workload or project deadlines require it. Travel Travel includes daily driving of a delivery vehicle on designated routes throughout various cities and states. Physical requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision requirements for this role include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus. The employee frequently is required to sit; stand; walk; climb stairs; stoop; kneel; crouch; balance; use hands to finger, handle or feel a steering wheel, keypad, handheld device or phone; and reach with hands and arms. The employee frequently is required to lift/carry 25-50 pounds safely from floor to waist height, and from waist height to shoulders. Occasionally, the employee will be expected to lift/carry 25-50 pounds above the shoulders. Occasionally, the employee will be expected to lift/carry over 50 pounds. Frequently the employee will be expected to push/pull items using a pallet jack and/or a fold-down with weight loads exceeding 100 pounds. Powered by JazzHR GtJAy2MB5G

Job Description Overview: The Part Time Brand Ambassador is responsible for driving brand awareness through executing Pop Ups in Dispensaries, ensuring outlets are perfectly merchandised with our POS and supporting the sales counterpart to bring more awareness to our portfolio of products through education and training of budtenders and consumers. The role will support all dispensaries within a specific geographical region in New York State. The main priority for this role is to build brand awareness for Canabals, Kings Road and Lay Up. Reporting to the coordinating salesperson within their geography, this role involves outreach to customers who are not purchasing our product, educating customers and store associates on Cirona Labs' product lines, visual merchandising, and representing the brand at events like trade shows and expos. The position requires strong project management skills to support on-the-ground campaigns and administrative abilities for tracking and reporting activities. Ideal candidates have experience in the cannabis industry or a related field, possess excellent communication skills, and are motivated, detail-oriented, and flexible. Essential Duties and Responsibilities: • Develop a comprehensive understanding of Cirona Labs' product lines and effectively educate customers on each product., • Act as the face of the portfolio in the market and supporting their sales counterpart to drive consumer conversion., • Maintain a list of accounts to call and email weekly to secure non buy outlets to buying outlets, and deliver incremental velocity and in outlet execution, • Support brand awareness and engagement to build and drive B2B, • Provide visual merchandising and product placement within all assigned accounts., • Conduct budtender training sessions to drive education and brand awareness., • Gather store traffic insights, collect feedback, and report market intelligence to senior leadership., • Execute marketing requests from management, ensuring on-brand representation., • Provide content to customers to promote our products on their webpages and on their social channels., • Represent Cirona Labs' House Brands customer-facing events, including trade shows, expos, and activations., • Maintain professionalism and discretion regarding company matters., • Work in collaboration with marketing and sales teams to execute campaigns that drive traffic, sales, and consumer awareness while increasing market share., • Conduct ongoing research on cannabis events and trends., • Prepare reports and recaps of training sessions and events, including feedback and surveys., • Maintain a Field Marketing Representative toolkit and educational materials., • 2+ years of experience in customer service, sales, and/or promotional role required., • Strong time management skills, highly organized, and detail oriented., • A self-starter who thrives in a fast-paced environment with flexibility., • Knowledge or willingness to learn state-specific cannabis laws and regulatory compliance., • Excellent written and verbal communication skills., • An eye for aesthetics, styling, and brand presentation., • 1+ years of experience in the legal cannabis industry preferred but not required., • Must be at least 21 years of age., • Must have a valid driver's license., • Must have access to reliable transportation (commuter benefits apply), • Ability to perform repetitive tasks for long periods of time, • Ability to push, pull, or lift a minimum of 50 lbs. Working Conditions and Physical Effort: • Exposure to such as dirt, dust, fumes, extreme temperatures (hot and cold), humidity, darkness, and noise., • Daily exposure to physical risks, such as working around mechanical, chemical, and electrical hazards., • Ability to wear PPE (personal protective equipment) such as hair net, earplugs, beard net (if applicable), protective gloves, safety harness, safety glasses and slip resistant work shoes/boots. Personal protective equipment, as defined by Cirona Labs, will be provided., • Position requires the ability to stand; sit at a desk; walk around office and facility; lifting and carrying packages up to 50 pounds; utilizing fine dexterity; and reaching, kneeling, crawling, and twisting. Also requires the ability to see; hear; and communicate by utilizing professional etiquette with all levels of associates and with external vendors., • Will demonstrate, promote, and exemplify the Company's Core Values in People, Quality and Growth., • May work in other areas of the facility, performing tasks outside of the scope of the primary job functions as needed., • Complies with all company policies and procedures.

Job Description Full job description As the front-line representative of the SERVPRO brand, the Senior Restoration Supervisor demonstrates the companys Here to Help commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience. Key Responsibilities Coordinate, oversee, and perform restoration processes as scheduled and ensure quality control Manage the customer and client experience and overall project satisfaction Communicate clear expectations to restoration technicians and supervise their activities Thoroughly document restoration projects support the services provided Manage labor, equipment, and supply usage on assigned projects Communicate progress, problems, and important updates with internal team members. Verify all safety protocols are established and followed for workplace safety Perform daily, weekly, and monthly vehicle and equipment maintenance, as assigned. Coach and train restoration technicians Position Requirements High school diploma/GED Valid drivers license At least 3 years of experience in cleaning, restoration, or construction IICRC certification Skills/Physical Demands/Competencies Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics) Ability to repetitively push/pull/lift/carry objects Ability to work with/around cleaning agents Each SERVPRO Franchise is Independently Owned and Operated. Job Type: Full-time Pay: $20.00 - $30.00 per hour based on experience and certifictions/skill set Benefits: • 401(k), • 401(k) matching, • Health insurance, • Paid time offSchedule:, • 8 hour shift, • Monday to Friday, • On call, • Overtime, • Weekends as neededSupplemental Pay:, • Bonus opportunitiesEducation:, • High school or equivalent (Required)Experience:, • Restoration: 2 years (Required), • Must have Xactimate and Dry book experienceWork Location: In person

Job Description Union Beer Distributors is a family-run beer distributing company that supplies the highest quality beers available across the northeastern United States. Owned and operated by the same family for the past century, our company places unparalleled value on the strong relationship we have with our customers. As a result, we maintain a fine lineup of world-class products, and even more importantly, a strong team of world-class people. Night Order Selectors - Hourly Rate is $18.00 - $23/per hour + $2 Shift Differential & Performance Incentives Starting Pay is $18 but earning potential on the shift does go well above the $23/hour range with time and incentives. Please note: This is a Night position. However, Training will be during the daytime. Interviewing for possible summer start dates. TO FOLLOW UP ON YOUR APPLICATION - Please do not call. Send an email to Key Responsibilities: Order Fulfillment • Accurately build mixed pallets using headset-guided systems and ride-on pallet jacks., • Pick beer, kegs, and other alcohol products efficiently and according to standards., • Handle heavy items (up to 170 lbs) safely and carefully. Warehouse Operations • Load/unload trucks and rotate warehouse stock using equipment safely., • Support inventory counting, repacking, and daily cleanliness efforts., • Follow all supervisor instructions and complete assigned tasks thoroughly. Incentives • Earn incentives of up to $300 per week based on safety, accuracy, and productivity., • Incentives are paid biweekly based on goals thresholds and headset utilization., • Maintain 180+ CE/hour and headset usage over 80% to qualify. Schedule & Training • Sunday–Thursday overnight schedule, from 7:00 PM until work completion., • Mandatory daytime training Monday–Friday for all new hires., • Occasional Friday work as required by business demand. Preferred Qualifications • 2+ years of warehouse or distribution experience., • Familiarity with ride-on pallet jacks or forklifts., • Strong basic math and counting skills., • Consistent, punctual, and motivated work habits., • Comfortable working in cold environments and lifting heavy products., • High school diploma or GED required., • Steel-toe boots required on Day One. Success in This Role Looks Like • Consistently meets and exceeds goals., • Contributes to a positive, accountable warehouse culture., • Delivers accurate and timely order fulfillment for customers., • Demonstrates adaptability, teamwork, and a strong work ethic., • Annual Raises $25.60 after 3 years. Why Join us? Union Beer offers a fast-paced, team-driven environment with long-term growth potential. We value accountability, hustle, and integrity, and reward hard work with bi-weekly incentives, full benefits, and real advancement. If you're ready to work hard and join one of the region’s premier beverage distributors, apply today. This description is not intended as a written or implied contract and may be revised by the company at any time. Furthermore, no verbal contract by the supervisor or other company representative is binding, and employment is at the company. -COMPANY OVERVIEW- Come Join the Union Beer Family— Union Beer Distributors is representative of the market in which we operate. Energetic, dynamic, diverse, competitive, and growing. We are looking for candidates to develop themselves professionally in this marketplace by demonstrating a high capacity to learn and take on new challenges. The Sheehan Family Companies are proud to be an equal opportunity employer. We believe in an inclusive culture that provides mutual respect with salary advancement based on merit and individual performance. Sheehan Family Companies is committed to equal employment opportunities and does not discriminate against any protected class. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. *In applying for this job and providing your phone number, you are authorizing the Sheehan Family Companies to contact you via text message for recruiting purposes. You may opt out of text messaging at any time.

Job Description:\n\n Job title: Security Guard Reports to: Director of Security Services FLSA Status: Non-Exempt (Hourly) / Full Time/Part Time Date Issued: May 2020 POSITION SUMMARY: The role of the Security Guard is to provide HPCDC with professional protective services of clients, employees, guests and property. Security Guards execute proactive and reactive measures to optimize safety and minimize property loss. Their primary functions are to detect, observe, deter and report security incidents, illegal activities, and infractions of various HPCDC policies. Security Guards are able to meet and maintain any applicable state/city licensing requirements for Security Officers in New York state and Fire Guard for Shelters (F02) requirements. ESSENTIAL JOB FUNCTIONS: Through the employee’s own efforts, the employee accomplishes the following essential functions: Maintain licensing requirements for Security Officers in New York State and Fire Guard for Shelters FO2.Ensure that all behavior and authority is exercised in accordance with New York Penal Law, New York State Criminal Procedure Law, and polices of HPCDC.Abstain from behaviors that expose the Security Guard to civil liability, associated with and not limited to negligence, recklessness, failure to properly supervise, civil rights violations (age, sex, religion, etc.), invasion of privacy and failure to address health and safety concerns. Adhere to the NYS Security Guard and HPCDC Code of Ethics, including but not limited to the need to exercise duties with honesty, respect for confidential information, and abstain from conflicts of interest. Role model appropriate preventive and reactive responses to security and safety issues by consistently applying best practices. Provide quality services and excellent customer service to employees, guests and clients of HPCDC. Use excellent interpersonal and communication skills, with ability to interact effectively with people of various social economic levels, demographics and cultures.Consistently respond to client and employee grievances in a positive way, role-modeling effective problem resolution skills while helping them to resolve concerns in a non-judgmental, non-condescending manner. Prevent and diffuse conflict by employing non-defensive communication skills. Ie.)Avoid making judgments without having all of the facts, ask open ended questions, keep an opened posture and neutral facial expressions when communicating). Represent HPCDC in a professional manner when communicating via phone, walkie talkie, email, and other means, through respectful etiquette, a positive attitude and a positive “tone of voice”. Abstain from the use of profanity or loud language near the public, employees, and clients.Maintain the confidentiality of clients and employees, only disclosing information learned through the course of the job to those who need to know. Ie) Don’t talk openly and in public about clients. Employ effective interpersonal and communication skills (verbal, non-verbal, listening, and writing skills) that optimize safety, diffuse or mitigate conflict, and maintains the integrity of the clients, coworkers and employees. Deter occurrences and circumstances which do or could affect the security and safety of the property and people on the premises.Maintain knowledge of security policies and behavioral conduct expectations for clients, employees and guests of HPCDC.Enforce security policies and behavioral conduct expectations for clients, employees and guests of HPCDC. Educate clients, staff and guests on security protocols and procedures, and rules proactively and as needed.Stay visibly alert and employ effective observation skills throughout the shift in order to detect and respond to suspicious behavior and other safety / security related incidents. Ie) No sleeping, avoid distractions such as personal cell phone usage, etc.Implement and enforce procedures that limit access by unauthorized people to the building and property. Follow protocols for signing clients and guests in and out of the building.Patrol all areas as assigned and as needed, consistently using technology (ie. Lighthouse IO) to document compliance. Ensure that locks and exits are secured and respond to breaches by investigating, intervening and reporting.Escort guests to areas as needed and in accordance with procedures. Optimize visibility of security services to clients, employees and guests by wearing prescribed uniforms. Be accessible to clients and employees, developing positive relationships and responding in a timely manner to their safety and security needs. Facilitate fire drills and provide assistance as needed during evacuation. As needed, employ best practices for crowd control.Identify potential threats, security breaches, and safety issues, and take steps to contain and neutralize them. Identify and remove fire hazards including but not limited to keeping hallways and exits clear of obstruction and educating employees and clients as needed. Respond to, observe and investigate incidents pertaining to safety, security and other non-routine incidents.Know and implement protocols for emergency response to medical situations, outsider threats and intruders, natural disasters, leaks and exposure to hazardous materials, civil disturbances and other non-routine emergency situations. bomb threats or natural disasters, leaks and exposure to hazardous materials, civil disturbances and other non-routine emergency situations. Facilitate evacuations calmly and efficiently to avoid panic and fulfill the function of protecting people (and property) from potential harm.Maintain knowledge of incident reporting guidelines and report incidents as needed.Close off crime scenes and prevent the contamination of evidence. Provide truthful witness testimony as needed during legal proceedings.Promptly notify appropriate emergency service providers as needed.Be prepared with proper equipment (ie. walkie talkies, tablets, etc.) at all times to ensure timely emergency response and contemporaneous note taking.Optimize safe responses by requesting assistance from coworkers as needed.Optimize safe responses by providing assistance to coworkers as needed.Actively take steps to prevent physical altercations that can cause harm to self and others. Ie) run into another room to call law enforcement, request assistance from coworkers, employ effective communication skills, follow access control procedures.Gather information through the use of effective interviewing and observation skills. Security Guards report incidents pertaining to security and other non-routine incidents.Complete thorough, timely, accurate and grammatically correct reports pertaining to incidents by documenting who, what, when, where, why and how. Document statements, remarks, and admissions immediately and contemporaneously in order to prepare for writing a report. Communicate verbally and in writing relevant facts to law enforcement agencies.Report relevant issues pertaining to safety, security and the property to coworkers and supervisors, using various written and spoken means of communication and in a timely manner. Begin each shift by learning about any safety and security incidents that occurred in the prior shift. Begin each shift by reading emails and correspondence pertaining to incident reports, reading logs, and participating in debriefs. Check emails at the beginning of each shift for incident reports and other correspondence, reading the log, and participating in debriefs.Prepare reports and communicate significant issues that the following shift needs to know about by the end of the shift. Implement proactive and reactive safety procedures to prevent injuries of self and others.Maintain ability to safely navigate flights of stairs in 11 stories without relying on an elevator for the purposes of patrolling and responding to security incidents. Wear slip resistant and toe-covered shoes at all times. Provide assistance to coworkers and request assistance as needed to prevent injuries. Ie) While lifting, responding to incidents, etc.Adhere to and enforce infection control procedures for communicable diseases and hazard communication. Ie) Wear appropriate PPE as needed. Participate in all investigations as needed and including into employee misconduct. Additional job functions: Adhere to all policies and procedures, including those prescribed in the Highland Park CDC Employee Handbook.Accurately record time-worked in the timekeeping system and submit payroll records in a timely manner. Submit requested correspondence and policy acknowledgements to your supervisor, human resources, accounting and others as needed. Participates in ongoing staff training, skill development, and mandatory meetings.Assist in the training and mentoring of other officers as needed. Distribute client mail and packages according to procedures. Perform other job duties and special projects assigned by management. COMPETENCIES: To perform the job successfully, an individual demonstrates the following competencies. Customer Service Orientation & Conflict Resolution: Manages difficult or emotional situations with internal and external stakeholders. Responds promptly to client needs; Responds to request for service and assistance. Maintains and communicates in a positive, non-condescending manner to others. Leverages interpersonal skills such as empathy to minimize and mitigate conflict. Helps others resolve complex or sensitive disagreements and conflicts. Manages oneself and emotions to diffuse conflict. Dependability: Can be depended upon to consistently provide a safe environment by reporting to work as scheduled and avoiding excessive absenteeism / tardiness. Adheres to policies in the HPCDC Handbook for deviating from schedules and absences. Responds to management directions, takes responsibility for own actions and keeps commitments. Enforcing Laws, Rules, & Regulations: Minimizes conflicts between clients and other security officers by consistently enforcing rules and behavior expectations. Enforces laws, rules, and regulations, and initiates enforcement actions in a way that the public perceives as fair, objective, and reasonable. Safety Focus: Adheres to all workplace and trade safety laws, regulations, standards, and practices. Proactively takes steps to maximize safety. Communication: Communicate effectively with co-workers, clients and employees, law enforcement, and guests during emergency situations. Effectively express oneself orally, non-verbally and in writing, tailoring the content of speech to the audience and using proper English sentence structure, punctuation, and grammar. Ability to listen, receive, understand, and carry written and verbal orders. Ability to communicate effectively when preparing reports, logs, and the use of radio communications including appropriate channels and basic radio communication codes. Interviewing Others: Asks questions in ways that enhance the clarity, quality, and reliability of information. Plans the interview process in advance, identifying the key information to collect. Puts the interviewee at ease and ensures he or she understands the process and its purpose. Develops trust to obtain honest responses. Asks direct, focused, and logically ordered questions that comply with all legal or policy requirements. Tactfully broaches sensitive subjects. Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason when dealing with emotional topics. Adaptability & Flexibility: Adapting to and working with a variety of situations, individuals, and groups. Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things. Interpersonal Skills and Teamwork - Understands the needs and wants of the organization, customers, co-workers and supervisors in order to provide accurate, complete and timely service and to further the mission, values and goals of the organization. Gets along and interacts positively with co-workers and others; understands and relates to others. Ethics: Treats people with respect: Inspires the trust of others; Works with integrity and ethically; Role models and upholds organizational values. QUALIFICATIONS: To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or ability required. Minimum Required Education & Experience:HS Diploma or GED required.NYS Security Guard LicenseFire Guard for Shelters (f02). Preferred Education & Experience:Demonstrated knowledge, experience, or capacity to work with homeless families / individuals and/ or disadvantaged populations. CPR / First Aid CertificationFrench / Spanish speaking. Computer Skills:Basic computer skills needed for composing emails on Microsoft applications, accessing the HR information system and accessing the device, and composing correspondence. GENERAL PHYSICAL REQUIRMENTS AND WORKING CONDITIONS:GENERAL WORKING HOURS: Shifts vary and may change to include overnight shifts, days, evenings and weekends.WORKING FROM HOME: All essential functions of this job cannot be completed working from home.TRAVEL: May be required to travel about 5% of the time to purchase items or to attend a training. PHYSICAL REQUIREMENTS: The physical activity for the Security Guard is: Climbing & Ambulating Stairs: Ascending or descending stairs and ramps using feet and legs and/or hands and arms. Must be able to walk up and down stairs (about 10 flights) in order to patrol stairways, respond to security incidents, and assist in the evacuation of clients during an emergency. Body agility is emphasized. The amount of climbing required exceeds that required for ordinary locomotion. Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles. Kneeling: Bending legs at knee to come to a rest on knee or knees. Crouching: Bending the body downward and forward by bending leg and spine. Reaching. Extending hand(s) and arm(s) in any direction. Walking. Moving about on foot to accomplish tasks, and has an ability to navigate from one location to another. Standing: Remaining upright on the feet, particularly for sustained periods of time. Lifting. Must raise objects from a lower to a higher position or move objects horizontally from position to-to-position. Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Ability to use computer tablet to write reports, notes and document compliance with patrol stops. Grasping: Applying pressure to an object with the fingers and palm. Talking: Expressin

Job Description:\n\nJob title: Security Guard Reports to: Operations Coordinator/Director of Security Services FLSA Status: Non-Exempt (Hourly) / Full Time/Part Time Date Issued: May 2020 POSITION SUMMARY: The role of the Security Guard is to provide HPCDC with professional protective services of clients, employees, guests and property. Security Guards execute proactive and reactive measures to optimize safety and minimize property loss. Their primary functions are to detect, observe, deter and report security incidents, illegal activities, and infractions of various HPCDC policies. Security Guards are able to meet and maintain any applicable state/city licensing requirements for Security Officers in New York state and Fire Guard for Shelters (F02) requirements. ESSENTIAL JOB FUNCTIONS: Through the employee’s own efforts, the employee accomplishes the following essential functions: Maintain licensing requirements for Security Officers in New York State and Fire Guard for Shelters FO2.Ensure that all behavior and authority is exercised in accordance with New York Penal Law, New York State Criminal Procedure Law, and polices of HPCDC.Abstain from behaviors that expose the Security Guard to civil liability, associated with and not limited to negligence, recklessness, failure to properly supervise, civil rights violations (age, sex, religion, etc.), invasion of privacy and failure to address health and safety concerns. Adhere to the NYS Security Guard and HPCDC Code of Ethics, including but not limited to the need to exercise duties with honesty, respect for confidential information, and abstain from conflicts of interest. Role model appropriate preventive and reactive responses to security and safety issues by consistently applying best practices. Provide quality services and excellent customer service to employees, guests and clients of HPCDC. Use excellent interpersonal and communication skills, with ability to interact effectively with people of various social economic levels, demographics and cultures.Consistently respond to client and employee grievances in a positive way, role-modeling effective problem resolution skills while helping them to resolve concerns in a non-judgmental, non-condescending manner. Prevent and diffuse conflict by employing non-defensive communication skills. Ie.)Avoid making judgments without having all of the facts, ask open ended questions, keep an opened posture and neutral facial expressions when communicating). Represent HPCDC in a professional manner when communicating via phone, walkie talkie, email, and other means, through respectful etiquette, a positive attitude and a positive “tone of voice”. Abstain from the use of profanity or loud language near the public, employees, and clients.Maintain the confidentiality of clients and employees, only disclosing information learned through the course of the job to those who need to know. Ie) Don’t talk openly and in public about clients. Employ effective interpersonal and communication skills (verbal, non-verbal, listening, and writing skills) that optimize safety, diffuse or mitigate conflict, and maintains the integrity of the clients, coworkers and employees. Deter occurrences and circumstances which do or could affect the security and safety of the property and people on the premises.Maintain knowledge of security policies and behavioral conduct expectations for clients, employees and guests of HPCDC.Enforce security policies and behavioral conduct expectations for clients, employees and guests of HPCDC. Educate clients, staff and guests on security protocols and procedures, and rules proactively and as needed.Stay visibly alert and employ effective observation skills throughout the shift in order to detect and respond to suspicious behavior and other safety / security related incidents. Ie) No sleeping, avoid distractions such as personal cell phone usage, etc.Implement and enforce procedures that limit access by unauthorized people to the building and property. Follow protocols for signing clients and guests in and out of the building.Patrol all areas as assigned and as needed, consistently using technology (ie. Lighthouse IO) to document compliance. Ensure that locks and exits are secured and respond to breaches by investigating, intervening and reporting.Escort guests to areas as needed and in accordance with procedures. Optimize visibility of security services to clients, employees and guests by wearing prescribed uniforms. Be accessible to clients and employees, developing positive relationships and responding in a timely manner to their safety and security needs. Facilitate fire drills and provide assistance as needed during evacuation. As needed, employ best practices for crowd control.Identify potential threats, security breaches, and safety issues, and take steps to contain and neutralize them. Identify and remove fire hazards including but not limited to keeping hallways and exits clear of obstruction and educating employees and clients as needed. Respond to, observe and investigate incidents pertaining to safety, security and other non-routine incidents.Know and implement protocols for emergency response to medical situations, outsider threats and intruders, natural disasters, leaks and exposure to hazardous materials, civil disturbances and other non-routine emergency situations. bomb threats or natural disasters, leaks and exposure to hazardous materials, civil disturbances and other non-routine emergency situations. Facilitate evacuations calmly and efficiently to avoid panic and fulfill the function of protecting people (and property) from potential harm.Maintain knowledge of incident reporting guidelines and report incidents as needed.Close off crime scenes and prevent the contamination of evidence. Provide truthful witness testimony as needed during legal proceedings.Promptly notify appropriate emergency service providers as needed.Be prepared with proper equipment (ie. walkie talkies, tablets, etc.) at all times to ensure timely emergency response and contemporaneous note taking.Optimize safe responses by requesting assistance from coworkers as needed.Optimize safe responses by providing assistance to coworkers as needed.Actively take steps to prevent physical altercations that can cause harm to self and others. Ie) run into another room to call law enforcement, request assistance from coworkers, employ effective communication skills, follow access control procedures.Gather information through the use of effective interviewing and observation skills. Security Guards report incidents pertaining to security and other non-routine incidents.Complete thorough, timely, accurate and grammatically correct reports pertaining to incidents by documenting who, what, when, where, why and how. Document statements, remarks, and admissions immediately and contemporaneously in order to prepare for writing a report. Communicate verbally and in writing relevant facts to law enforcement agencies.Report relevant issues pertaining to safety, security and the property to coworkers and supervisors, using various written and spoken means of communication and in a timely manner. Begin each shift by learning about any safety and security incidents that occurred in the prior shift. Begin each shift by reading emails and correspondence pertaining to incident reports, reading logs, and participating in debriefs. Check emails at the beginning of each shift for incident reports and other correspondence, reading the log, and participating in debriefs.Prepare reports and communicate significant issues that the following shift needs to know about by the end of the shift. Implement proactive and reactive safety procedures to prevent injuries of self and others.Maintain ability to safely navigate flights of stairs in 11 stories without relying on an elevator for the purposes of patrolling and responding to security incidents. Wear slip resistant and toe-covered shoes at all times. Provide assistance to coworkers and request assistance as needed to prevent injuries. Ie) While lifting, responding to incidents, etc.Adhere to and enforce infection control procedures for communicable diseases and hazard communication. Ie) Wear appropriate PPE as needed. Participate in all investigations as needed and including into employee misconduct. Additional job functions: Adhere to all policies and procedures, including those prescribed in the Highland Park CDC Employee Handbook.Accurately record time-worked in the timekeeping system and submit payroll records in a timely manner. Submit requested correspondence and policy acknowledgements to your supervisor, human resources, accounting and others as needed. Participates in ongoing staff training, skill development, and mandatory meetings.Assist in the training and mentoring of other officers as needed. Distribute client mail and packages according to procedures. Perform other job duties and special projects assigned by management. COMPETENCIES: To perform the job successfully, an individual demonstrates the following competencies. Customer Service Orientation & Conflict Resolution: Manages difficult or emotional situations with internal and external stakeholders. Responds promptly to client needs; Responds to request for service and assistance. Maintains and communicates in a positive, non-condescending manner to others. Leverages interpersonal skills such as empathy to minimize and mitigate conflict. Helps others resolve complex or sensitive disagreements and conflicts. Manages oneself and emotions to diffuse conflict. Dependability: Can be depended upon to consistently provide a safe environment by reporting to work as scheduled and avoiding excessive absenteeism / tardiness. Adheres to policies in the HPCDC Handbook for deviating from schedules and absences. Responds to management directions, takes responsibility for own actions and keeps commitments. Enforcing Laws, Rules, & Regulations: Minimizes conflicts between clients and other security officers by consistently enforcing rules and behavior expectations. Enforces laws, rules, and regulations, and initiates enforcement actions in a way that the public perceives as fair, objective, and reasonable. Safety Focus: Adheres to all workplace and trade safety laws, regulations, standards, and practices. Proactively takes steps to maximize safety. Communication: Communicate effectively with co-workers, clients and employees, law enforcement, and guests during emergency situations. Effectively express oneself orally, non-verbally and in writing, tailoring the content of speech to the audience and using proper English sentence structure, punctuation, and grammar. Ability to listen, receive, understand, and carry written and verbal orders. Ability to communicate effectively when preparing reports, logs, and the use of radio communications including appropriate channels and basic radio communication codes. Interviewing Others: Asks questions in ways that enhance the clarity, quality, and reliability of information. Plans the interview process in advance, identifying the key information to collect. Puts the interviewee at ease and ensures he or she understands the process and its purpose. Develops trust to obtain honest responses. Asks direct, focused, and logically ordered questions that comply with all legal or policy requirements. Tactfully broaches sensitive subjects. Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason when dealing with emotional topics. Adaptability & Flexibility: Adapting to and working with a variety of situations, individuals, and groups. Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things. Interpersonal Skills and Teamwork - Understands the needs and wants of the organization, customers, co-workers and supervisors in order to provide accurate, complete and timely service and to further the mission, values and goals of the organization. Gets along and interacts positively with co-workers and others; understands and relates to others. Ethics: Treats people with respect: Inspires the trust of others; Works with integrity and ethically; Role models and upholds organizational values. QUALIFICATIONS: To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or ability required. Minimum Required Education & Experience:HS Diploma or GED required.NYS Security Guard LicenseFire Guard for Shelters (f02).NARCANCPR / First Aid CertificationLL 124 Preferred Education & Experience:Demonstrated knowledge, experience, or capacity to work with homeless families / individuals and/ or disadvantaged populations. French / Spanish speaking. Computer Skills:Basic computer skills needed for composing emails on Microsoft applications, accessing the HR information system and accessing the device, and composing correspondence. GENERAL PHYSICAL REQUIRMENTS AND WORKING CONDITIONS:GENERAL WORKING HOURS: Shifts vary and may change to include overnight shifts, days, evenings and weekends.WORKING FROM HOME: All essential functions of this job cannot be completed working from home.TRAVEL: May be required to travel about 5% of the time to purchase items or to attend a training. PHYSICAL REQUIREMENTS: The physical activity for the Security Guard is: Climbing & Ambulating Stairs: Ascending or descending stairs and ramps using feet and legs and/or hands and arms. Must be able to walk up and down stairs (about 10 flights) in order to patrol stairways, respond to security incidents, and assist in the evacuation of clients during an emergency. Body agility is emphasized. The amount of climbing required exceeds that required for ordinary locomotion. Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles. Kneeling: Bending legs at knee to come to a rest on knee or knees. Crouching: Bending the body downward and forward by bending leg and spine. Reaching. Extending hand(s) and arm(s) in any direction. Walking. Moving about on foot to accomplish tasks, and has an ability to navigate from one location to another. Standing: Remaining upright on the feet, particularly for sustained periods of time. Lifting. Must raise objects from a lower to a higher position or move objects horizontally from position to-to-position. Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Ability to use computer tablet to write reports, notes and document compliance with patrol stops. Grasping: Applying pressure to an object with the

Job Description Reporting to: Program Director FLSA Status: Exempt Salary: 75,000 Schedule: 9am-5pm The Mission: The 163rd Street Improvement Council’s mission is the provision of resources to improve individuals’ quality of life. We offer Strength Support, and Stability, not only for those on the journey from homelessness to fully appropriate housing, but to a complete continuum of humanity. From pre-natal care, through end of life planning; for individuals who are low-income, formerly homeless, veterans, recently released from incarceration, LGBTQ; or with special physical, cognitive, or developmental needs, the 163rd Street Improvement Council offers resources, referrals, and direct services to help. Whenever possible, we provide direct assistance, but we also rely on cooperative measures, advocacy, and education. Our goal is to spur the transformative process through access to services, treatment, education, advocacy, and training so that, individually and collectively, all people will enjoy fuller and more abundant lives. The Company: Created in 1965, the 163rd Street Improvement Council, Inc. (or the Council, as we like to call it) involved itself in the fight against community deprivation of resources in the South Bronx. Determined to make a difference in the lives of the residents, the Council began to create affordable housing in the community. Pioneers in the Bronx for housing and human service programs, we offer the special needs, homeless, and low-income populations an array of support services. We have become a source of Strength, Support, and Stability for those on the journey from homelessness to fully appropriate housing. Our approach is unique and innovative. We provide a continuum of care, including a range of transitional, congregate, and other residential programs. The Role: Under the direction of the Program Director, the Clinical Supervisor is responsible for managing a strong clinical team under the supervision/oversight of the Program Director. The Clinical Supervisor is involved with clinical operational oversight and supervision to assigned clinical service staff that may include fully licensed social workers, and other clinical staff members This position assists with managing and ensuring service quality and clinical documentation compliance while working closely with the Program Director and team members to achieve the organization’s clinical and fiscal division goals and service outcomes. Specific Requirements: This is a full-time shift position scheduled between the hours of 9am-5pm. Staff may be asked to adjust their work schedule depending on the operational needs of the site. 2024 Job Description: Clinical Supervisor Duties and Responsibilities:  Adheres to all current federal state laws, as well as the Council’s Policies and Procedures, including the safeguarding of confidential protected health information and compliance with the Health Insurance Portability Accountability Act (HIPAA). Monitors HIPAA compliance and reports breaches in accordance with corporate policy within 24 hours.  Demonstrates an awareness, appreciation and respect for diverse cultures and individual differences of clients and fellow employees.  Identifies culturally relevant issues and implements communications in a manner appropriate to them.  Reports immediately any suspected incidents of abuse or neglect to his/her immediate supervisor and document the incident within 24 hours.  Provide orientation and training for all clinical staff.  Participates actively in agency quality assurance activities including performance and outcomes review, case record review, stakeholder satisfaction review, incident review, and improvement planning.  Establishes relationships and communicates with the clients, caseworkers, family members and staff.  Assuring that practitioners meet the requirements for licensing and registration.  Identifying and communicating quality assurance and risk management issues to the appropriate managers.  Monitoring resource utilization to identify when additional personnel is required.  Inspecting the facility and making recommendations for building alterations or process adjustments to guarantee patient safety.  Assuring clinical documentation compliance, accuracy, and quality.  Ensures clinical services are scheduled by the providers in the electronic records system and are delivered to clients weekly. Ensures weekly review and management of caseload and productivity.  Supervising challenging cases to assist practitioners.  Attends department/agency meetings as required.  Participates in leading clinical team meetings to ensure clinical service goals are met and program and organizational developments are communicated, understood and implemented.  Attends trainings related to the responsibilities of the position as required.  Conduct PIPS, Writeups and terminations as necessary.  Conduct Performance reviews for assigned staff members.  Completes other duties as assigned  Provides clinical supervision for assigned clinical personnel and other support staff. Supervision needs will be evaluated based on clinical experience and performance.  Conducts documented supervision with assigned clinical staff and provides ongoing feedback to each provider concerning quality of clinical services and work performance. Essential Skills and Qualifications:  Master’s Degree in Management, Social Work, or an allied Health Care Profession  5 years of progressive supervisory experience.  Experience working with People with AIDS, Congregate Housing, HASA, or a similar program is preferred.  Proficiency in Microsoft Suite and Google Suite  Excellent administrative and communication skills  Must be a self-starter who is highly organized, able to prioritize and is highly flexible/adaptive. Compensation: A competitive salary, incentive and benefits will be offered, commensurate with the role and the final candidate’s experience. Equal Opportunity: 163rd Street Council is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law. Work environment and physical demands: The work environment described here is representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, stoop, use hands or fingers, feel objects, tools, or controls, reach with hands and arms, climb stairs, balance, kneel, talk, or hear. The employee must occasionally lift and/or move up to 10-15 pounds. Specific vision abilities required by the job include close vision and distance vision. Must be able to travel locally using public transportation. Occupational safety and health administration (OSHA): The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions for workers by setting and enforcing standards and by providing training, outreach, education, and assistance. The 163rd Street Improvement Council complies with all applicable OSHA standards, rules, and regulations in addition to keeping our workplaces free of serious recognized hazards. Supervisory Responsibilities: This position has supervisory responsibilities. Working Environment: This position will be held in a professional office. This position routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. This position is subject to travel. Disclaimer The job description above is intended to set forth the general nature of the work that will be expected of the person who takes on this role. The job description is not, however, meant to be construed as an exhaustive l015ist of all the duties and responsibilities required for this role. From time to time, all personnel may be required to perform duties outside their normal responsibilities.

Job Description Durst Profile: Since 1915, The Durst Organization has been a family-run business dedicated to the principles of innovation, integrity, community, and sustainability. We develop, build, own, and manage premier office towers and residential buildings that set new standards in environmental responsibility and user efficiency. Our enduring relationships with our tenants and partners are critical to our success and have made us generations of builders, building for generations. We build, own, and operate many of the world's most innovative and efficient buildings. We create value for our tenants and partners by developing sustainable residential and commercial properties in which people live, work, and thrive. Concierge candidate will create a positive experience by providing outstanding customer service to building residents, guests, and prospects. Candidate is responsible for greeting residents and guests, and will ensure that the lobby, entryways, and front desk are clean and organized at all times; sign for deliveries and packages; and accept service requests from residents. Responsibilities will also include managing emergencies and coordinating response with the Durst emergency response team members until first responders arrive. In addition, candidate will monitor visitor parking (where applicable), and address any complaints from residents and escalate them appropriately. We are seeking a Lead Concierge at SVEN located Long Island City, Queens. The shift and schedule for this position is Monday-Friday 7am-3:30pm, Saturday-Sunday OFF Please note, work schedule and shift are subject to change based on resident occupancy. The pay rate for this position is $31.7758 per hour. Responsibilities: • Oversees training and onboarding of all front desk concierge employees., • Communicate with concierge team to fill all time off coverage and relay confirmed coverage back to direct manager(s)., • Responsible for issuing and deactivating key cards for new and exiting residents., • Responsible for escalating resident complaints and daily work order review., • Maintain an excellent customer service relationship by adhering to the Durst Residential customer service standards., • Adhere to all Durst Residential Standard Operating Procedures for the position., • Screen all guests to the property in order to ensure authorized entry into resident apartment., • Ensuring the lobby, entryways, and front desk is clean and organized at all times., • Answering the telephone, providing information, forwarding calls and taking messages when necessary., • Routinely inspect building entrance, lobby and community amenity areas for trash, cleanliness, and lighting and take appropriate action to maintain the upkeep of the areas. Notify a manager of items that cannot be addressed immediately., • Signing for deliveries and packages and tracking in the building system/application (e.g. BuildingLink©)., • Perform daily package audits and timely distribution and assisting residents with packages., • Accepting service requests from residents and logging appropriately into the building system/application (BuildingLink©). Educate residents on how to use the system as necessary., • Ensuring that all apartment keys are accounted for and secure during shift per Standard Operating Procedure (KeyTrak©)., • Issuing keys to residents or other associates per approved building Standard Operating Procedures., • Receive and distribute dry cleaning and other deliveries to residents as required., • Continuously monitor Access Controls and CCTV for suspicious activity and door safety and handle accordingly., • Handle tenant inquiries/issues/incidents and document and communicate them according for the following but not limited to:, • Noise complaints, • Smoking on property or in apartment, • Arriving guest, vendors or deliveries, • Ensure all vendors and contractors report to lobby desk upon arrival and are announced to Property Management Team. All vendors and contractors shall be escorted by building staff as needed and be appropriately logged with identification scanned and recorded., • Ensure all elevator incidents/entrapments are tracked, documented and reported to Property Management Team., • Monitor elevators on a frequent basis to ensure all are operational, • Communicate Out of Service elevators immediately to Property Management Team, • Monitor and manage operation of elevator computer at front desk, • Manage emergency response during Fire/Non-fire Emergencies and/or Active Shooter Events, • Call 911 and assist first responders as needed, • Monitor FCC and all applicable fire protection systems, • Activate Emergency Response Team (Property Manager(s), Porter(s), Handyperson(s)), • Other tasks as assigned by management. Qualifications: Qualifications, Areas of Knowledge, Skills, Abilities and Certifications: • High school diploma or equivalency preferred. For safety and productivity reasons, the position requires the ability to effectively read and write English., • 1-2 years' experience in customer service, residential concierge or related field preferred., • Position requires the ability to work any of the seven days of the week, 52 weeks of the year. Due to community staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested. If s/he have not previously completed, the Candidate Must Complete the Following Within 90 Days of Hire (must provide certificate/license as proof of completion) • 32BJ CPR/AED/Basic First Aid course, • 8 hour course, • FDNY Certificates, • F-85 Fire Safety Director with Active Shooter and Medical Emergency Preparedness or F-89 Fire Life and Safety Director, • Z-50 Fire Safety Director FDNY Written Exam, • Z-89 Non-fire Emergency FDNY Written Exam, • S-12 Citywide Sprinkler Systems, • S-13 Citywide Standpipe Systems, • S-14 Citywide Standpipe Multi-zone Systems, • Knowledge and operational experience of Fire Command Centers and Fire Protection Systems, • CPR/AED and Basic First Aid Certificate (renewal every 2 years), • 32BJ Fire Life and Safety Director for Commercial Buildings Course Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Physical demands: While performing duties of this job, employee required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; crouch; bend; talk; and hear. The employee must lift and move up to 30lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. We seek individuals who exemplify The Durst Organization's mission of providing the best service to our tenants, residents and partners. If you are ready to make a change and would like to join our team of dedicated professionals please review the currently open job listings and apply for those positions for which you meet the minimum qualifications. If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use the careers site as a result of your disability. To request an accommodation, please click here and let us know the nature of your request and provide your contact information. Please do not direct any other general employment related questions using the link provided. We will only respond to inquiries concerning requests for reasonable accommodations. The content provided on this site is intended for informational purposes only and is not intended to constitute an offer or solicitation. Despite the efforts of The Durst Organization to provide accurate information on this site, it is not possible to ensure that all information is correct or up to date. Information on this site does not modify or supersede tenants' lease terms. The Durst Organization assumes no responsibility or liability for any actions taken as a result of using this site, or for errors or omissions in the content found on this server. Residents of California California Applicant Privacy Policy THIS SITE AND THE CONTENT ARE PROVIDED '"AS IS" AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, THE DURST ORGANIZATION DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, HABITABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. THE DURST ORGANIZATION DOES NOT REPRESENT OR WARRANT THAT THE CONTENT CONTAINED ON THE SITE WILL BE CORRECT, ACCURATE, ADEQUATE, USEFUL, TIMELY, OR RELIABLE, OR THAT RECEIPT OF THE CONTENT WILL BE UNINTERRUPTED OR ERROR-FREE. THE DURST ORGANIZATION DOES NOT UNDERTAKE TO CORRECT DEFECTS IN THE CONTENT, OR TO ENSURE THAT THIS SITE OR THE SERVER THAT MAKES THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Job Description:\n\n Job title: Security Guard Reports to: Operations Coordinator/Director of Security Services FLSA Status: Non-Exempt (Hourly) / Full Time/Part Time Date Issued: May 2020 POSITION SUMMARY: The role of the Security Guard is to provide HPCDC with professional protective services of clients, employees, guests and property. Security Guards execute proactive and reactive measures to optimize safety and minimize property loss. Their primary functions are to detect, observe, deter and report security incidents, illegal activities, and infractions of various HPCDC policies. Security Guards are able to meet and maintain any applicable state/city licensing requirements for Security Officers in New York state and Fire Guard for Shelters (F02) requirements. ESSENTIAL JOB FUNCTIONS: Through the employee’s own efforts, the employee accomplishes the following essential functions: Maintain licensing requirements for Security Officers in New York State and Fire Guard for Shelters FO2.Ensure that all behavior and authority is exercised in accordance with New York Penal Law, New York State Criminal Procedure Law, and polices of HPCDC.Abstain from behaviors that expose the Security Guard to civil liability, associated with and not limited to negligence, recklessness, failure to properly supervise, civil rights violations (age, sex, religion, etc.), invasion of privacy and failure to address health and safety concerns. Adhere to the NYS Security Guard and HPCDC Code of Ethics, including but not limited to the need to exercise duties with honesty, respect for confidential information, and abstain from conflicts of interest. Role model appropriate preventive and reactive responses to security and safety issues by consistently applying best practices. Provide quality services and excellent customer service to employees, guests and clients of HPCDC. Use excellent interpersonal and communication skills, with ability to interact effectively with people of various social economic levels, demographics and cultures.Consistently respond to client and employee grievances in a positive way, role-modeling effective problem resolution skills while helping them to resolve concerns in a non-judgmental, non-condescending manner. Prevent and diffuse conflict by employing non-defensive communication skills. Ie.)Avoid making judgments without having all of the facts, ask open ended questions, keep an opened posture and neutral facial expressions when communicating).Represent HPCDC in a professional manner when communicating via phone, walkie talkie, email, and other means, through respectful etiquette, a positive attitude and a positive “tone of voice”. Abstain from the use of profanity or loud language near the public, employees, and clients.Maintain the confidentiality of clients and employees, only disclosing information learned through the course of the job to those who need to know. Ie) Don’t talk openly and in public about clients. Employ effective interpersonal and communication skills (verbal, non-verbal, listening, and writing skills) that optimize safety, diffuse or mitigate conflict, and maintains the integrity of the clients, coworkers and employees. Deter occurrences and circumstances which do or could affect the security and safety of the property and people on the premises.Maintain knowledge of security policies and behavioral conduct expectations for clients, employees and guests of HPCDC.Enforce security policies and behavioral conduct expectations for clients, employees and guests of HPCDC. Educate clients, staff and guests on security protocols and procedures, and rules proactively and as needed.Stay visibly alert and employ effective observation skills throughout the shift in order to detect and respond to suspicious behavior and other safety / security related incidents. Ie) No sleeping, avoid distractions such as personal cell phone usage, etc.Implement and enforce procedures that limit access by unauthorized people to the building and property. Follow protocols for signing clients and guests in and out of the building.Patrol all areas as assigned and as needed, consistently using technology (ie. Lighthouse IO) to document compliance. Ensure that locks and exits are secured and respond to breaches by investigating, intervening and reporting.Escort guests to areas as needed and in accordance with procedures. Optimize visibility of security services to clients, employees and guests by wearing prescribed uniforms. Be accessible to clients and employees, developing positive relationships and responding in a timely manner to their safety and security needs. Facilitate fire drills and provide assistance as needed during evacuation. As needed, employ best practices for crowd control.Identify potential threats, security breaches, and safety issues, and take steps to contain and neutralize them. Identify and remove fire hazards including but not limited to keeping hallways and exits clear of obstruction and educating employees and clients as needed. Respond to, observe and investigate incidents pertaining to safety, security and other non-routine incidents.Know and implement protocols for emergency response to medical situations, outsider threats and intruders, natural disasters, leaks and exposure to hazardous materials, civil disturbances and other non-routine emergency situations. bomb threats or natural disasters, leaks and exposure to hazardous materials, civil disturbances and other non-routine emergency situations. Facilitate evacuations calmly and efficiently to avoid panic and fulfill the function of protecting people (and property) from potential harm.Maintain knowledge of incident reporting guidelines and report incidents as needed.Close off crime scenes and prevent the contamination of evidence. Provide truthful witness testimony as needed during legal proceedings.Promptly notify appropriate emergency service providers as needed.Be prepared with proper equipment (ie. walkie talkies, tablets, etc.) at all times to ensure timely emergency response and contemporaneous note taking.Optimize safe responses by requesting assistance from coworkers as needed.Optimize safe responses by providing assistance to coworkers as needed.Actively take steps to prevent physical altercations that can cause harm to self and others. Ie) run into another room to call law enforcement, request assistance from coworkers, employ effective communication skills, follow access control procedures.Gather information through the use of effective interviewing and observation skills.Security Guards report incidents pertaining to security and other non-routine incidents.Complete thorough, timely, accurate and grammatically correct reports pertaining to incidents by documenting who, what, when, where, why and how. Document statements, remarks, and admissions immediately and contemporaneously in order to prepare for writing a report. Communicate verbally and in writing relevant facts to law enforcement agencies.Report relevant issues pertaining to safety, security and the property to coworkers and supervisors, using various written and spoken means of communication and in a timely manner. Begin each shift by learning about any safety and security incidents that occurred in the prior shift. Begin each shift by reading emails and correspondence pertaining to incident reports, reading logs, and participating in debriefs. Check emails at the beginning of each shift for incident reports and other correspondence, reading the log, and participating in debriefs.Prepare reports and communicate significant issues that the following shift needs to know about by the end of the shift. Implement proactive and reactive safety procedures to prevent injuries of self and others.Maintain ability to safely navigate flights of stairs in 11 stories without relying on an elevator for the purposes of patrolling and responding to security incidents. Wear slip resistant and toe-covered shoes at all times. Provide assistance to coworkers and request assistance as needed to prevent injuries. Ie) While lifting, responding to incidents, etc.Adhere to and enforce infection control procedures for communicable diseases and hazard communication. Ie) Wear appropriate PPE as needed. Participate in all investigations as needed and including into employee misconduct. Additional job functions: Adhere to all policies and procedures, including those prescribed in the Highland Park CDC Employee Handbook.Accurately record time-worked in the timekeeping system and submit payroll records in a timely manner. Submit requested correspondence and policy acknowledgements to your supervisor, human resources, accounting and others as needed. Participates in ongoing staff training, skill development, and mandatory meetings.Assist in the training and mentoring of other officers as needed. Distribute client mail and packages according to procedures. Perform other job duties and special projects assigned by management. COMPETENCIES: To perform the job successfully, an individual demonstrates the following competencies. Customer Service Orientation & Conflict Resolution: Manages difficult or emotional situations with internal and external stakeholders. Responds promptly to client needs; Responds to request for service and assistance. Maintains and communicates in a positive, non-condescending manner to others. Leverages interpersonal skills such as empathy to minimize and mitigate conflict. Helps others resolve complex or sensitive disagreements and conflicts. Manages oneself and emotions to diffuse conflict. Dependability: Can be depended upon to consistently provide a safe environment by reporting to work as scheduled and avoiding excessive absenteeism / tardiness. Adheres to policies in the HPCDC Handbook for deviating from schedules and absences. Responds to management directions, takes responsibility for own actions and keeps commitments. Enforcing Laws, Rules, & Regulations: Minimizes conflicts between clients and other security officers by consistently enforcing rules and behavior expectations. Enforces laws, rules, and regulations, and initiates enforcement actions in a way that the public perceives as fair, objective, and reasonable. Safety Focus: Adheres to all workplace and trade safety laws, regulations, standards, and practices. Proactively takes steps to maximize safety. Communication: Communicate effectively with co-workers, clients and employees, law enforcement, and guests during emergency situations. Effectively express oneself orally, non-verbally and in writing, tailoring the content of speech to the audience and using proper English sentence structure, punctuation, and grammar. Ability to listen, receive, understand, and carry written and verbal orders. Ability to communicate effectively when preparing reports, logs, and the use of radio communications including appropriate channels and basic radio communication codes. Interviewing Others: Asks questions in ways that enhance the clarity, quality, and reliability of information. Plans the interview process in advance, identifying the key information to collect. Puts the interviewee at ease and ensures he or she understands the process and its purpose. Develops trust to obtain honest responses. Asks direct, focused, and logically ordered questions that comply with all legal or policy requirements. Tactfully broaches sensitive subjects. Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason when dealing with emotional topics. Adaptability & Flexibility: Adapting to and working with a variety of situations, individuals, and groups. Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things. Interpersonal Skills and Teamwork - Understands the needs and wants of the organization, customers, co-workers and supervisors in order to provide accurate, complete and timely service and to further the mission, values and goals of the organization. Gets along and interacts positively with co-workers and others; understands and relates to others. Ethics: Treats people with respect: Inspires the trust of others; Works with integrity and ethically; Role models and upholds organizational values. QUALIFICATIONS: To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or ability required. Minimum Required Education & Experience:HS Diploma or GED required.NYS Security Guard LicenseFire Guard for Shelters (f02).LL124 CertificationPreferred Education & Experience:Demonstrated knowledge, experience, or capacity to work with homeless families / individuals and/ or disadvantaged populations. CPR / First Aid CertificationFrench / Spanish speaking Computer Skills:Basic computer skills needed for composing emails on Microsoft applications, accessing the HR information system and accessing the device, and composing correspondence.

Call Center Representative positions to receive in-bound, client-scripted phone calls and to complete the data entry of names, addresses, phone numbers, and other pertinent information. The ideal Call Center Representative candidate must be confident and comfortable in multitasking (talking to custo

Job Description 1099 Job Position summary American Income Life is a leading insurance and supplemental benefits provider. The company provides its clients with value and unbeatable customer service with complete transparency and integrity. That's what makes us so successful. We are currently looking for service-minded individuals with good communication skills to fill several sales representative positions in your area. This position is 100% COMMISSION BASED PAY ONLY. Company background AIL has been in business for over 68 years. We are a company that works with over 40,000 different labor unions, including the NFL, NBA & MLB, with over 5 million members and counting. Our company has over $58.9 billion in force with an A+ Superior Rating by AM Best for its financial strength. Union members request our benefits packages because standard work benefits are often eliminated or reduced upon leaving or retirement. We provide unions with permanent benefits to give them the protection they need throughout their lives. American Income Life is one the premier workplaces in North America, consistently being voted one of the best places to work, with Best Workplace awards in 2017, 2018 and 2019. AIL has also been named the 24th Happiest Places to Work by Forbes Magazine. Job Duties: • Inbound and outbound calling, • Scheduling appointments with clients who request our benefits, • Presenting and explaining insurance products and benefits packages over Zoom video call, • Sell and up sell insurance to new and existing clients, • Completing applications for insurance products, • Report daily numbers, • Attend optional training classes, • Long-term career progression, • Flexible work hours, • Remote work from home option, • 100% Commission Pay ONLY, • Provide full training, • Residual Income, • Paid Weekly, • Benefits (After 3 Months), • Strong communication skills, • Time management skills, • 18+ years of age, • High school diploma (higher education preferred but not required), • Customer service and/or retail experience preferred but not required, • Working Computer, • Cell phone (unlimited long distance calling)

Job Description:\n\n Job title: Shift Supervisor Reports to: Director of Security Services FLSA Status: Non-Exempt (Hourly) / Full Time/Part Time Date Issued: July 2022 POSITION SUMMARY: To supervise the facility’s security officers for a designated shift in accordance with HPCDC Policies and Procedures; supervise security staff; and respond to emergency conditions in the facility. The Shift Supervisor will also oversee the direct care of the residents, manages the intake process, and coordinates with the security department to ensure the safety of clients residing in the facility. ESSENTIAL JOB FUNCTIONS: Through the employee’s own efforts, the employee accomplishes the following essential functions:The Shift Supervisor report directly to DSS regarding all direct care and/or operational issues and concerns.The Shift Supervisor assumes responsibility of the entire facility in the absence of an Administrator.The Shift Supervisor is responsible for ensuring the facility is managed in a safe and orderly manner.The Shift Supervisor manages the flow of people in and out of the facility including ensuring all clients log in and out of the facility and all visitors register upon entering the facility as well as overseeing the departure and arrival of all children to and from school.The Shift Supervisor is responsible to respond to and report all unusual occurrences and/or incidents within the time sensitive guidelines established by DHS and TSA.The Shift Supervisor is responsible for ensuring all clients comply with the DHS Code of Conduct and Client Responsibility.The Shift Supervisor is responsible to engage clients and staff and intervene whenever noncompliance ensues and/or inappropriate behavior is witnessed.In the absence of facility maintenance staff, the Shift Supervisor is responsible for responding to and addressing any/all facility concerns.The Shift Supervisor corresponds with the DHS/HERO department to ensure that all vacant units are called into HERO as vacant and ready and then accept referrals for new intakes from DHS/HERO.The Shift Supervisor accepts all new referrals and provides the clients with their initial intake into shelter. Included in this is accompanying the client to their assigned unit and ensuring the unit is fit for a new admission. The Shift Supervisor ensures all clients under the age of two are provided a crib upon their entry into the shelter and all new intakes are provided with linen, toiletries, kitchen utensils, and any/all other supplies issued to new clients.The Shift Supervisor provides orientation to all new admissions.The Shift Supervisor oversees the distribution of food from our onsite food pantry.The Shift Supervisor conducts periodic facility evacuations, periodic fire drills, and routine site tours(Walk through) and maintains the required records of all such drills and tours. The Shift Supervisor supervises surveillance of the grounds, facility, and any activities of residents to prevent theft, unauthorized entrances, fire, and accidents. The Shift Supervisor must maintain a visible presence throughout the facility during the entirety of his or her shift.The shift supervisor will conduct a monthly inspection of all fire extinguishers in the building an maintain log recording the monthly check, shift supervisor will also execute a work order for any fire extinguisher deficiencies found. The Shift Supervisor is responsible for ensuring the agency vehicle is properly signed out and all logging information is dually completed.The Shift Supervisor records and reports maintenance needs of the building (i.e. work order request).The Shift Supervisor attends all required staff meetings and scheduled trainings even when scheduled on a shift that is not regularly scheduled for them.The Shift Supervisor mediates client disputes and maintains logs of unusual events or activities.The Shift Supervisor interfaces with relevant public service/community entities, i.e.: police, fire department and hospitals in efforts to obtain emergency services when needed and assumes responsibility for obtaining emergency services when occasions arrive.Work hours are to be arranged with administration to accommodate the needs of the facility. Employment hours may be altered (with as little as two-week notice) depending on the administrator’s and/or facility’s needs. It is understood that coverage must be always provided by a Shift Supervisor, and that the post can never be left unsupervised.Other assignments and tasks may be added at the discretion of the Program Director or upper management.Has respect and consideration for the people being served.Consistently reports to work on time and is ready to begin work at the start of the shiftAlways provides proper notification as per HPCDC’s procedures when late or absent.Demonstrates reliability when on-call. Available to work overtime when necessary (Only non-exempt employees)Demonstrates the ability to recognize priorities in organization of workflow. Able to perform duties independently, with minimal need of direct supervision.Maintains the confidentiality of clients, shelter/programs, agency, and/or HPCDC.Reports to work well-groomed and in compliance with dress code.Wears I.D. badge while on duty.Demonstrates the ability to interact in a positive and helpful manner with clients, visitors, contract staff, volunteers, and co-workers.Reflects commitment to building a supportive work environment and maintains a positive attitude at the workplace and towards job.Projects a good image in dealing with the public and its clients. Is willing to make an extra effort to help build a quality and caring shelter/program. COMPETENCIES: To perform the job successfully, an individual demonstrates the following competencies. Customer Service Orientation & Conflict Resolution: Manages difficult or emotional situations with internal and external stakeholders. Responds promptly to client needs; Responds to request for service and assistance. Maintains and communicates in a positive, non-condescending manner to others. Leverages interpersonal skills such as empathy to minimize and mitigate conflict. Helps others resolve complex or sensitive disagreements and conflicts. Manages oneself and emotions to diffuse conflict. Dependability: Can be depended upon to consistently provide a safe environment by reporting to work as scheduled and avoiding excessive absenteeism / tardiness. Adheres to policies in the HPCDC Handbook for deviating from schedules and absences. Responds to management directions, takes responsibility for own actions and keeps commitments. Enforcing Laws, Rules, & Regulations: Minimizes conflicts between clients and other security officers by consistently enforcing rules and behavior expectations. Enforces laws, rules, and regulations, and initiates enforcement actions in a way that the public perceives as fair, objective, and reasonable. Safety Focus: Adheres to all workplace and trade safety laws, regulations, standards, and practices. Proactively takes steps to maximize safety. Communication: Communicate effectively with co-workers, clients and employees, law enforcement, and guests during emergency situations. Effectively express oneself orally, non-verbally and in writing, tailoring the content of speech to the audience and using proper English sentence structure, punctuation, and grammar. Ability to listen, receive, understand, and carry written and verbal orders. Ability to communicate effectively when preparing reports, logs, and the use of radio communications including appropriate channels and basic radio communication codes. Interviewing Others: Asks questions in ways that enhance the clarity, quality, and reliability of information. Plans the interview process in advance, identifying the key information to collect. Puts the interviewee at ease and ensures he or she understands the process and its purpose. Develops trust to obtain honest responses. Asks direct, focused, and logically ordered questions that comply with all legal or policy requirements. Tactfully broaches sensitive subjects. Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason when dealing with emotional topics. Adaptability & Flexibility: Adapting to and working with a variety of situations, individuals, and groups. Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things. Interpersonal Skills and Teamwork - Understands the needs and wants of the organization, customers, co-workers and supervisors in order to provide accurate, complete and timely service and to further the mission, values and goals of the organization. Gets along and interacts positively with co-workers and others; understands and relates to others. Ethics: Treats people with respect: Inspires the trust of others; Works with integrity and ethically; Role models and upholds organizational values. QUALIFICATIONS: To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or ability required. Minimum Required Education & Experience:HS Diploma or GED required.NYS Security Guard LicenseLL124F-80 safety Coordinators License within 3 months of employmentCPR CertifiedExcellent communication skills (Both Written and verbal)Will need to demonstrate computer skills and the ability to maintain composure during crisis, emergency situations, and/or during behavioral outbursts.Must always maintain proper boundaries and professional relationships with clients and staff, always. Preferred Education & Experience:Demonstrated knowledge, experience, or capacity to work with homeless families / individuals and/ or disadvantaged populations. CPR / First Aid CertificationFrench / Spanish speaking. Computer Skills:Computer skills needed for composing emails on Microsoft applications, accessing the CARES information system and accessing the device, and composing correspondence. GENERAL PHYSICAL REQUIRMENTS AND WORKING CONDITIONS:GENERAL WORKING HOURS: Shifts vary and may change to include overnight shifts, days, evenings and weekends.WORKING FROM HOME: All essential functions of this job cannot be completed working from home.TRAVEL: May be required to travel about 5% of the time to purchase items or to attend a training. PHYSICAL REQUIREMENTS: The physical activity for the Security Guard is: Climbing & Ambulating Stairs: Ascending or descending stairs and ramps using feet and legs and/or hands and arms. Must be able to walk up and down stairs (about 10 flights) in order to patrol stairways, respond to security incidents, and assist in the evacuation of clients during an emergency. Body agility is emphasized. The amount of climbing required exceeds that required for ordinary locomotion. Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles. Kneeling: Bending legs at knee to come to a rest on knee or knees. Crouching: Bending the body downward and forward by bending leg and spine. Reaching. Extending hand(s) and arm(s) in any direction. Walking. Moving about on foot to accomplish tasks, and has an ability to navigate from one location to another. Standing: Remaining upright on the feet, particularly for sustained periods of time. Lifting. Must raise objects from a lower to a higher position or move objects horizontally from position to-to-position. Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Ability to use computer tablet to write reports, notes and document compliance with patrol stops. Grasping: Applying pressure to an object with the fingers and palm. Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly. Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound. Feeling. Must be able to perceive attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. Assesses potential safety threats, such as by exposure to chemicals and heat from malfunctioning equipment. Physical requirements for the Security Guard. Heavy work: Exerting up to 100 pounds of force occasionally (ie. for emergency evacuations and in response to emergencies), and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. The visual acuity requirements for the Security Guard (including color, depth perception and field vision).The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures (i.e., security guard, inspection, etc.). The Shift Supervisor will be subject to the following conditions in this position:The worker is subject to inside environmental conditions, protected from weather conditions but not necessarily from temperature changes. The worker is subject to hazards: Includes a variety of physical conditions, such as proximity to individuals with unpredictable mental health status’s and temperament. The physical demands described here are representative of those that must be met by an employee to successfully perform the Essential Functions. Reasonable accommodations may be made upon an employee’s request. This Job Description is not intended, and should not be construed, to be an exhaustive list of all Job Functions, Competencies, Skills and Work Environment/Conditions associated with this job. It is meant to be an accurate reflection of principal job elements useful for recruiting and selecting employees, assigning work and evaluating performance. Additional responsibilities may be assigned and management retains the right to change this Job Description at any time. Acceptance of this Job Description does not constitute an employment agreement or contract. The Company is an at-will employer and reserves the right to terminate employment for any reason or no reason, with or without notice to the employee. JOB DESCRIPTION ACKNOWLEDGEMENT AND ACCEPTANCE _________________________________________________________________ _______________________ Employee Signature Date _________________________________________________________________ _______________________ Supervisor’s Signature Date

Job Description 1099 Job Position summary American Income Life is a leading insurance and supplemental benefits provider. The company provides its clients with value and unbeatable customer service with complete transparency and integrity. That's what makes us so successful. We are currently looking for service-minded individuals with good communication skills to fill several sales representative positions in your area. This position is 100% COMMISSION BASED PAY ONLY. Company background AIL has been in business for over 68 years. We are a company that works with over 40,000 different labor unions, including the NFL, NBA & MLB, with over 5 million members and counting. Our company has over $58.9 billion in force with an A+ Superior Rating by AM Best for its financial strength. Union members request our benefits packages because standard work benefits are often eliminated or reduced upon leaving or retirement. We provide unions with permanent benefits to give them the protection they need throughout their lives. American Income Life is one the premier workplaces in North America, consistently being voted one of the best places to work, with Best Workplace awards in 2017, 2018 and 2019. AIL has also been named the 24th Happiest Places to Work by Forbes Magazine. Job Duties: • Inbound and outbound calling, • Scheduling appointments with clients who request our benefits, • Presenting and explaining insurance products and benefits packages over Zoom video call, • Sell and up sell insurance to new and existing clients, • Completing applications for insurance products, • Report daily numbers, • Attend optional training classes, • Long-term career progression, • Flexible work hours, • Remote work from home option, • 100% Commission Pay ONLY, • Provide full training, • Residual Income, • Paid Weekly, • Benefits (After 3 Months), • Strong communication skills, • Time management skills, • 18+ years of age, • High school diploma (higher education preferred but not required), • Customer service and/or retail experience preferred but not required, • Working Computer, • Cell phone (unlimited long distance calling)

Job Description Summary: Supervises a team of employees who receive incoming telephone calls involving domestic violence, rape, and other crimes that will, in some instances, require making quick decisions regarding the caller’s safety and well-being. The Team Leader has a key role in setting the standard for assessing human service needs via telephone using active listening, crisis intervention and/or suicide risk assessment skills. The Team Leader manages staff members who will normally elicit essential information from the caller including the problem (or complaint) determine the immediacy and type of response needed based on an initial risk assessment, and document critical aspects of the telephone call and actions taken on the agency’s database. This position assigns staff to perform their duties and responsibilities, and reviews their work for adherence to instructions, accuracy, completeness and conformance to accepted client-centered practices. To ensure quality assurance performance standards and expectations are being successfully carried out in the Hotlines, this position will take a pro-active role to develop and implement action plans to address problematic trends, sustain progress and continuous improvement. The Team Leader provides oversight and supplemental spot-checking for data and documentation quality initiatives, while offering coaching and development to Client Advocate Specialists and Shift Coordinators to improve their ability to explore callers’ mental and emotional state of mind through client centered, empowering, and non-judgmental language. Responsibilities: • Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Coach and guide staff in their client practice that reflects these approaches. Participate in the recruitment, hiring and onboarding of new staff., • Supervises staff whose key role is to establish rapport with the caller and, through risk assessment skills acquired in Client-Centered Practice training, assist the caller to safety plan around the current situation. Staff may provide relevant information and referrals to resources that may assist the caller in maintaining their safety., • Provide weekly individual supervision to a direct reports using a reflective supervision model and a trauma informed approach., • Provide ad hock supervision and coaching to any advocate on shift as needed., • Utilize hotline technology to assess staff overall productivity. Including the accuracy and timeliness of case records that document client interactions., • Ensures smooth daily operation through shift monitoring and administration, including:, • Supporting staff to handle challenging calls and debriefing after challenging calls, • Supporting staff in handling calls through coaching, • Evaluating the quality of client experience on the hotline by examining abandonment rate, call volume, hold times, and answer time., • Handling client calls during busy periods as needed, to CAS standard, • Handling calls from social service and criminal justice providers, • Handling client complaints, and escalating complaints to Hotlines Senior Director as needed., • Monitoring staff attendance for shifts, training and staff meetings, • Documenting shift activities and issues, • Reviewing for accuracy and approving both e-time and funder timecards after designated deadlines., • Reviewing and monitoring direct reports leave time accruals to ensure that vacation, holiday, and other time off requests are processed according to company policy., • Acts as client risk specialist in managing clients who are at risk for suicide, and in supporting staff members who are responding to those clients’ needs, • Interviews prospective candidates for open positions and recommends hiring decisions in line with Safe Horizon’s hiring policies, • Communicates regularly with all staff to provide information and updates regarding program practice and operations, • Coordinates shelter intake and communicates daily to staff updated status and availability of shelter space derived from Shelter Occupancy and Referral System (SORTS) and/or Shelter staff, as well as troubleshoot shelter-related issues, to ensure seamless assignments of Hotlines clients into shelter spaces, • Establish and maintain clearly communicated consistent expectations of and goals for staff performance that focus on CCP standards (includes EPA goals) and document for employee file, • Assess and identify staff with performance issues. Collaborate with staff in the development of action plans to improve performance and document for employee file., • Master’s degree in human services field ( e.g., counseling, psychology, social work or related field) with at least 1 year of supervisory experience preferred, or Bachelor’s degree in human services field with at least 3 years of supervisory experience., • 2+ years of public contact experience (e.g., call center environment), preferably working with crime victims, dealing with individual problems and applying policies, procedures, and/or guidelines. Telephone counseling experience desirable. Knowledge: • Familiar with trauma and intimate partner violence and the prevention, treatment and recovery processes for victims, • Recognize the social, economic, familial and cultural contexts that affect victim’s lives, • Familiarity with human behavior and of causal factors underlying family breakdown;, • Ability to model, coach, motivate client facing staff, • Ability to use a trauma informed approach to addressing client, and or staff escalations, • Ability to assess and respond to an emergency/crisis and notify other parties when necessary, • Requires sound judgment and action in life-threatening situations, • Computer skills, including proficiency in MS Excel, Word, Outlook; and the Internet, • Proficiency with ACD / call center telecommunications technology and operations, • Ability to communicate effectively both orally and in writing;, • Respect and empathy for victims with a genuine desire and willingness to help people in need, • Recognition and belief in the empowerment of crime victims, and those that have been systematically oppressed., • Sensitivity to gender-related issues and/or cultural background of clients, • Commitment to maintaining high levels of skills and performance AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. This position is remote. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information:

Call Center Representative Agent - Remote Work From Home Focus Group Panelist - Full Time / Part Time Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews. With most of our paid focus group studies, you have the option to participate online or in-person. This is a great way to earn additional income from the comfort of your home. We need participants on the following topics: • Child Related (individuals with children 18 yrs or younger), • Cell Phones (Apple, Android, or Windows...Prepaid or Contract), • Entertainment (TV shows, movies, and video games), • Food (If you buy fast food, casual dining, or upscale dining), • Sports (Casual viewers and die-hard fans), • Electronics (Tell us which devices you prefer and why), • Pets (Animal lovers needed! Dogs, cats, and other pets), • Automobiles (Do you own, make payments, or lease your vehicle?), • Show up at least 10 minutes prior to discussion start time., • Participate by completing written and oral instructions., • Complete written survey provided for each panel., • MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date., • Must have either a smart phone with working camera or webcam on desktop/laptop., • Must have access to a reliable internet connection, • Desire to fully participate in one or several of the above topics, • Ability to read, understand, and follow oral and written instructions., • Call Center Representative Agent experience is not necessary but helpful, • Flexibility to take part in discussions online or in-person., • No commute needed if you choose to work from home., • No minimum hours. You can do this part-time or full-time, • Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products., • You get to review and use new products or services before they are launched to the public., • $75-$150 (per 1 hour session) If you are a data entry clerk, administrative assistant, receptionist, warehouse or factory worker, driver, medical assistant, nurse, call center representative, call center agent or anyone who is looking for a flexible part time remote work from home job, this is a great position to supplement your income.

Job Description The Service Technician is accountable for troubleshooting malfunctioning or disabled automated, anti-vehicular barrier and bollard equipment to determine root cause of malfunction or failure and taken appropriate action to return the equipment to operational condition. The Service Technician is accountable for performing preventative maintenance procedures on same equipment as detailed by the original equipment manufacturer. The Service Technician is accountable for providing oversight of equipment installations and commissioning same equipment for proper initial customer utilization Essential Accountabilities: • Troubleshoot to root cause and repair customer’s barrier, gate and bollard equipment to ensure product performs as intended on a reliable basis utilizing only approved replacement parts, • Perform detailed and comprehensive preventative maintenance procedures on customer’s barrier, gate and bollard equipment as recommended by original equipment manufacturers, • Complete all preventative maintenance checklists, service tickets and time sheets completely and accurately; forward to office, administrative staff within 24 hours of performance of work, • Provide detailed estimates of required repairs when requested by customer representative to facilitate expense approval process, • Provide comprehensive and detailed assessment to Service Manager and Sales Manager of equipment that has reached end of life and should be replaced; provide similar feedback to customer representatives and notate on service tickets, • Oversight of an equipment installation ensuring all requirements of drawings and specifications have been met and/or satisfied, • Receive and Respond to Requests Equipment Maintenance and Repair, • Arrive at Service Office every day in preparation for day’s assignment unless directed otherwise, • Turn-in previous days paperwork including service tickets, timesheets and parts request forms and replace components, • Engage Service Manager, Service Coordinator or Lead Technician for review of day’s service call-outs and scheduled PMs, • Advise leadership of any gaps in capabilities due to parts or equipment required for specific call-outs or PMs, • Ensure assignments include point-of-contact, POC, for given facility, • Load up service vehicle with any required parts or resources not already on hand in service vehicle, • Proceed to customer site, • On call requirement for emergency repairs (rotation schedule is set up between the technicians for emergency repairs that are requested on weekdays after regular schedule hours and/or during weekends), • Initiate Customer Engagement, • Upon arrival on site ensure adequate, legal parking is provided or advise customer and office of inadequate parking, • Make initial contact with provided POC or their agent, • Confirm nature of service call, equipment detailed in call-out and working restrictions/times with POC, • Proceed to equipment site(s), • Execute Service or Repair Procedures, • Assess equipment behavior for repair needs or prepare fresh copy of PM checklist, • Effect repairs or perform preventative maintenance procedures, • Fill out PM checklists as procedures are executed, • Review all basic equipment functions to ensure equipment is returned to customer control in proper working order, • Make list of additional needs if required parts or tools/resources are not available and second call is required, • Complete Paperwork and re-engage POC, • Complete service ticket and/or ensure PM checklists are properly completed, • Review executed activities via paperwork with POC, • Gain POC signature on Service Ticket and legible printout of POC name, • Leave copy with POC or advise POC when copy will be forwarded, • Provide Oversight and Commissioning at a New Equipment Installation, • Ensure third party partners, suppliers or contractors have installed equipment per drawings and specifications., • Identify and communicate in installation details that are not per same drawings and specifications to third parties and leadership staff, • Commission new equipment installation via verification of all system functionality and designed and specified via site specific sequencing and execution parameters, • Report any details of functionality that does not conform to site specific requirements to Engineering and Leadership personnel, • Validate corrective action rectifies shortfall previously communicated Key Performance Parameters and Metrics: • Execute service calls in timely manner in line with existing labor standards, • Turn in all paperwork within 24 hours of performance of work without exception, • Advise Service Leadership of possible improvements to products, processes or work procedures, • Provide feedback to Service and Sales Leadership of possible equipment replacements, • Installation oversight effectively guarantees conformance to all drawings and specifications, • Equipment commissioning demonstrates comprehensive equipment conformance to intended sequencing, • Required Knowledge, Skills, and Abilities:, • Must be able to troubleshoot and repair hydraulic and electromechanical equipment including electric and electronic controls, • Must have baseline understand of electrical principals such as Ohm’s Law and how motors function, • Must have baseline understanding hydraulic principals such as force multiplication, pressure, volume and cavitation, as well as, how pumps, valves and accumulators function, • Must understand basic operating principals of programmable logic controllers and variable frequency drives; must be able to revise functional parameters of variable frequency drives, • Must have basic understanding of how vehicle detection loops function and how to troubleshoot loop/loop detector failures, • Must have good verbal skills and be able to interface directly with customers to explain basic equipment function, repair and maintenance procedures and a sequence of operation, • Must have good written communication skills to complete necessary paperwork for business execution including timesheets, service tickets and parts request forms; handwriting must be legible, • Must be able to utilize basic computer and tablet software for equipment interfacing and paperwork in lieu of hand written pieces, • Must be able to lift 50 lbs. or more repeatedly, • High School Diploma, • Minimum 3-5 years field service experience in electrical, hydraulic or mechanical machine repair, • Computer training preferred, • Electrical training/PLC/VFD training preferred, • Previous experience reading and interpreting civil and electrical drawings to confirm proper conformance Traits/Competencies required • Good Communication Skills, • Self-motivated and able to manage time, • Attention to detail, • Troubleshooting skills/fault isolation and identification, • Moderate Electrical Aptitude, • Moderate Mechanical Aptitude, • Moderate Hydraulic Aptitude, • Basic Civil Engineering Aptitude, • Competency reading basic civil and electrical drawings and validating conformance Job Location Kearny, NJ

Job Description Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities • Greet members, prospective members and guests, providing exceptional customer service., • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed., • Handle all front desk related activities including:, • Answer phones in a friendly manner and assist callers with a variety of questions., • Check members into the system., • New member sign-up., • Take prospective members on tours., • Facilitate needed updates to members accounts., • Assist in maintaining the neatness and cleanliness of the club., • Cleaning and sanitizing of all exercise equipment and Black Card spa amenities., • Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule., • Perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.Qualifications/Requirements, • Customer service background preferred., • Must be 18 years of age or older., • Basic computer proficiency., • A passion for fitness and health., • Upbeat and positive attitude!, • Punctuality and reliability is a must., • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations., • Strong listener with the ability to empathize and problem solve., • Demonstrate diplomacy in all interactions while using appropriate behavior and language., • High School diploma/GED equivalent preferred.Physical Demands, • Continual standing and walking during shift., • Continual talking in person or on the phone during shift., • Must be able to occasionally lift up to 50 lbs., • Will encounter toxic chemicals during shift., • Moving self in different positions, including bending, climbing, balancing, kneeling, crouching, and twisting, to accomplish tasks.Why Join Planet Fitness? Philosophy We are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built. Our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. We seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We as employees take pride in the fact that we are a non-intimidating, welcoming gym. Unlike most traditional gyms, Planet Fitness does NOT cater towards bodybuilders or power lifters,but is instead focused on general fitness. We strive to provide a comfortable atmosphere for EVERYONE in what we call the Judgement Free Zone (JFZ). Mission Statement At PF Supreme, weve worked hard to become one of the largest franchisee groups in Planet Fitness, the most recognizable name in the fitness industry. We strive to create a fun and respectful environment, where our team of motivated individuals can learn and grow just as quickly as our organization. Our purpose is to continuously expand the Planet Fitness brand, better the lives of our team with fulfilling career, and truly deliver the Judgement Free experience to our members. We believe by being passionate in our work and fearless in our approach, that our potential has no limits. Job Benefits include • Free Black Card gym membership., • Day, evening, or overnight shifts., • Career growth opportunities., • Discounts on merchandise sold at the club., • Benefits including: medical, 401k, and supplemental insurance., • Discounts on movie tickets, theme parks, hotels, attractions, and much more.

Job Description Let's tomorrow, together. At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. Sound like the right fit? Your tomorrow looks bright at Ubiquity. Ubiquity is looking for an energetic, collaborative Business Development Representative to act as the liaison between Ubiquity and CX leaders across industries. Your role will be to seek new business opportunities by contacting and developing relationships with potential new customers who manage customer experience, customer service, or call centers for some of the best companies in the world. To be successful in this role, you should have previous experience developing leads from marketing campaigns and meeting sales quotas as well as using tools to research and find new leads to support your sales objectives. You will use your communication skills to cultivate strong relationships with customers, collaborating with Ubiquity Account Executives from first contact to first meeting, until the deal is closed. If you are motivated and results-driven, and enjoy working in a team environment, we’d like to meet you. Ultimately, you will boost sales and contribute to our long-term business growth while expanding your sales skill set with regular training and weekly 1:1 development and coaching sessions. • Customize messages, tailor outreach, make calls, socially connect and collaborate with the marketing team and sales leadership to try new approaches every single day at volume., • Qualify leads from marketing campaigns as sales opportunities, • Present Ubiquity to potential clients, • Identify prospect needs and suggest appropriate products/services, • Customize product solutions to increase customer satisfaction, • Build long-term trusting relationships with clients, • Proactively seek new business opportunities in the market, • Set up meetings or calls between (prospective) clients and the Ubiquity Company sales team, • Report to the Business Development Manager on weekly, monthly, and quarterly sales results, • Align with marketing on messaging, targeting and specific campaigns, • Stay up to date with new products/services and new pricing/payment plans, • Proven work Experience as a Business Development Representative, Account Executive, or similar role, • Hands-on Experience with multiple sales techniques (including cold calls, emails and social media outreach), • Track record of achieving sales quotas, • Experience with CRM software (e.g. HubSpot), • Experience with modern sales automation systems like SalesLoft, Outreach or Reply.io a bonus, • Familiarity with MS Excel (analyzing spreadsheets and charts), • Understanding of sales performance metrics, • Excellent and fully fluent English written and verbal communication and negotiation skills, • Ability to deliver engaging presentations VCcry0Xucl

Job Description:\n\nAbout Coresite At CoreSite, we empower a more connected future through high-performance data centers and interconnection solutions. Recognized as a trusted partner in digital transformation, our strategically located facilities and innovative services enable businesses to connect, collaborate, and grow in an ever-evolving technological landscape. Our culture is defined by operational excellence and a relentless drive for innovation. We foster a collaborative environment where every team member is valued, wins are celebrated as a team, and ownership is part of our DNA. At CoreSite, we’re not just building state-of-the-art infrastructure—we’re creating a community of forward-thinkers committed to solving complex challenges and delivering exceptional customer experiences. At CoreSite not only are we Committed to Excellence, but we also Build Connections, Own It, Do the Right Thing, Have Fun, and Win as a Team. Join us and be part of a team that is shaping the future of digital infrastructure while nurturing your professional growth and success. Data Center Technician III Role The Data Center Technician III assists in the operational integrity, security, and regulatory compliance of the data center. The technician is to have a strong knowledge of telecommunications, mechanical, electrical, and life safety systems as well as data center operating procedures. We are currently hiring for the Day Shift: Monday-Friday A Tier III technician will be responsible for day to day operations of the data center including facilities and telecommunication infrastructure. The responsibilities are wide ranging and multi-disciplinary. Mechanical responsibilities will include working on chilled water systems and components, HVAC systems such as roof top units, CRAC/CRAH units, humidification systems, and central plant operations. Electrical responsibilities will include working on electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load including power circuit installations. Fire Life Safety responsibilities will include monitoring wet sprinkler systems and pre-action sprinkler systems as well as their associated detection devices. Telecommunications responsibilities will include cross connect installations, cabling infrastructure management, advanced remote hands support, and customer cage and cabinet build outs. Responsibilities will include customer infrastructure build-outs (cage builds, overhead installations, rack and stack), cable termination and testing, maintenance work, monitoring and responding to mechanical, electrical, fire protection, telecom, and security systems. These systems include, transformers, PLC’s, generators, switchgear, UPS systems, STS’, ATS’ PDU’s, chilled water systems, CRAC/CRAH, wet sprinkler systems and pre-action sprinkler, network equipment, transmission media, cabling infrastructure, security hardware, and CCTV. Duties:Completion of CoreSite’s Data Center Operations Qualification Program to the tier level at which you are hired within the first nine (9) months of employment.Operate, monitor, maintain, and respond to abnormal conditions in facilities systems. Areas include: Electrical, Mechanical, Communications, Building Monitoring and Control.Tracking and trending operational characteristics.Provide feedback to management on the effectiveness of existing standards and processes.Works with contractors and consultants for all system expansions, corrections and upgradesWork with the senior technicians to track and complete an aggressive preventive and predicative maintenance schedule.Ensure data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies, and improving overall efficiency and cost reduction as per CoreSite guidelines. Ideal candidate will have a demonstrated technical ability and innovative thinking cross functionally, including integrated systems and IT.Manage systems to avoid unplanned, customer-impacting outages.Navigate and utilize a CMMS system.Provide day-to-day exceptional customer service and support.Maintain and complete regular facility and security tours documenting and responding to found issues.Assist with the database management of maintenance discrepancies and work with to resolve site issues based on agreed upon priorities.Follow direction from data center management regarding the data floor and back of house mechanical loading capacity thereby ensuring that the cooling system is operating at its highest efficiency.Trouble Ticket and Remote Hands ManagementFiber and Copper cabling terminationsCircuit path creation and verificationCoordinate and oversee power installations and upgradesWork Order Completion ProcessInfrastructure projects (Internal/Customer)Cage and Cabinet Build-OutsOverhead InstallationsRack and Stack Use developed procedures to solve problemsAssist in asset and consumable inventory management.Responsible for the tracking and proper labeling of all equipment per established procedures.Incident escalation, response, and follow-up report writingManage building service requests through resolution.Perform and complete work orders and customer service tickets in a timely mannerServe in a technical writing capacity in regard to the derivation of procedures for preventative or corrective maintenance activities.Adhere to and promote CoreSite’s Principles of Operational ExcellenceProvide applied mechanical and integrated control expertise for the entire data center. Requirements This position is required to interact with CoreSite personnel, vendors, partners, contractors and clients. KnowledgeFirm and proven understanding of the electrical and mechanical systems used in a data center environment.Firm and proven understanding of fiber optics / cabling infrastructure and industry best practices.Firm and proven understanding of Proficient knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety Proficient knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations) Proficient and experienced with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems SkillsMinimum of 2 years experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including: Chilled Water SystemsLarge Centrifugal ChillersCooling TowersHeat ExchangersWater Treatment SystemsVFD’s and PumpsHVAC equipmentCRAC/CRAH’sHumidification SystemsBMS and PLC ControlsEmergency Standby Diesel Generator SystemsFuel/Oil systems, 480/277 and 208/120 electrical generation and distributionStatic UPS SystemsDouble Interlock Pre-Action SystemsCommunications cabling Cabling infrastructureNetwork infrastructure and hardwareExperience laying out, pulling, dressing, and terminating fiber and copper communications cabling.Experience diagnosing and repairing IT hardware, servers, network switches, structured cabling.Proven leadership skillsExcellent communication skills, both written and oralSuite (Word, Excel, PowerPoint, Project) AbilitiesAbility to communicate effectively with customers and internal staff.Ability to coordinate, supervise and communicate with contractors who perform maintenance or upgrade work on these systems. Ability to learn quickly and address issues as they arise during normal working hours or after hours.Ability to operate in and promote a rigorous process-driven team environmentAbility to logically analyze and solve problemsAbility to effectively multi-task multiple projectsOperate Hand and Machine Tools (hammer, drill, saw, etc.)Operate electrical tools such as a multi-meter or infrared camera Education/ExperienceHigh School Diploma or greater2-5 years of experience in the data center industry Be able to pass an extensive background check, including criminal history, personal references, employment and education verification, and Department of Motor Vehicle and credit check Physical Demands and Special Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to stand 1/3 – 2/3 of the timeAbility to walk 1/3 – 2/3 of the timeAbility to sit 1/3 – 2/3 of the timeAbility to climb and balance 1/3 – 2/3 of the timeAbility to stoop, kneel, crouch and crawl 1/3 – 2/3 of the timeAbility to reach with hands & arms 1/3 – 2/3 of the timeAbility to smell, talk & hearAbility to use hands to type, handle & feelAbility to reach with hands and armsAbility to see at close and distance ranges and the ability to see colorMust be comfortable working in a high stress, fast paced environment with shifting prioritiesMust be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call supportAbility to lift up to 50 pounds 1/3 of the time Benefits Not only does CoreSite have a fun, team-focused work environment, but we also offer great benefits to all employees regularly scheduled to work more than 20 hours a week!First-day medical insurance through Cigna with generous premium cost coverageDental insurance through Delta DentalVision insurance through VSPTelemedicine through MDLive for CignaHealthcare and dependent care flexible spending account (FSA) plansHealth saving account (HSA) plans for employees participating in the High Deductible Health PlanLife, AD&D, short-term disability, and long-term disability insurance fully paid by the companyVoluntary coverage benefits for supplemental life, critical illness, accident, and hospital insuranceFirst-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution with a 5% company matchDiscretionary annual bonus and equity incentive planEmployee stock purchase plan (ESPP) with a 15% discount16 days of paid time off (PTO), 11 paid company holidays, and additional floating holidaysAdditional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave, and disability leaveFree parking or a company contribution toward a public transit pass Additional PerksWellness Reimbursement Program: Yearly stipend of $500 for employees and $300 for dependents, up to $800 total for the familyWellness Incentive Program: Participate in various wellbeing activities to earn up to $450 per year in cash incentivesTechnology Stipend: $100 monthly stipendEducational Reimbursement Program: Work-related learning and development with reimbursement on qualifying degree programs, up to $5,250 per yearGiving Back: Charitable donation matches up to $5,000 per year and nominate organizations for Company Foundation grantsFinancial Management: Access to financial coaching, digital tools, and services to manage and pay student loan debt quickerPet Insurance: Keep your furry friends healthy and happyFamily Planning: Benefits and services related to fertility, pregnancy, menopause, adoption and surrogacyEmployee Assistance Program: 24x7 service to support family, work, money, health, legal and life challengesCounseling and Caregiving Programs: Including access to mental health services, licensed counselors, and caregiving tools including membership for finding careReferral Bonus: Receive a $3,000 cash bonus if referred candidate is hired and meets eligibility requirementsDiscounts: Discounts, cash back offers, and perks on thousands of brandsLinkedIn Learning Membership: Support your development when accessing LinkedIn’s online library of courses and videos Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas. Please note that all offers of employment are contingent upon the successful completion of a background check and, where permitted by law, a 4-panel drug test conducted after the offer letter is signed, which will screen for opiates, PCP, cocaine, and amphetamines. Thank you for your understanding and cooperation. Applicant Privacy Notice: CoreSite is committed to protecting the privacy and security of personal information submitted by applicants. The California Consumer Privacy Act (CCPA) requires us to provide you information about our personal information handling practices. As a result, we’re providing this Privacy Notice that describes how we collect, use, share, and update personal information from individuals who wish to be considered for employment with CoreSite. To read the Applicant Privacy Notice, please go to . Unauthorized reproduction or distribution of this job posting on external sites is prohibited without prior written consent from CoreSite. We are not responsible for any postings or offers not originating from our official channels or approved partners.

Job Description About The Role The Customer Service Representative assists members, physicians, hospitals, revenue agencies and other healthcare providers with member benefits, eligibility, claims inquiry, claim reconsiderations and appeals. The Customer Service Representatives must be able to work in various shifts Monday to Friday between the hours of 9AM – 7PM EST with the ability to adjust shifts with notice based on business needs. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities and activities may change, or new ones may be assigned at any time with or without notice. Primary Responsibilities • Handle inbound calls from members, medical providers, and others., • Adjust claims accurately, if needed., • Listen to and address customer needs and concerns empathetically., • Answer questions about fee schedules, network participation, and requirements., • Ensure first contact resolution when possible., • Update customer files and communicate effectively with teams., • Transfer misdirected requests and offer solutions to non-routine issues., • Contribute to customer satisfaction and business improvement., • Use decision-support tools to provide accurate responses., • Investigate inquiries using training and systems., • Adapt responses to caller understanding., • Educate callers and validate their understanding. The successful candidate will have experience in a high-volume call center, experience with claims inquiry and claims review procedures, knowledge of medical specialties, fee schedules, complaints and appeals and call center responsibilities. Previous experience in a physician’s office, group practice, clinic or hospital-based practices. • High School diploma with some college or business school education preferred., • Basic computer operations knowledge., • Intermediate proficiency in Microsoft Office (Word, Excel, Access, PowerPoint, Outlook)., • Strong time management skills., • General knowledge of HIPAA Confidentiality laws., • Quick learner with ability to grasp managed care procedures and claims payment policies., • Detail-oriented and dependable., • Effective listening and responding skills., • Flexible and adaptable to changes, with conceptual thinking., • Strong problem-solving abilities., • Excellent attendance and punctuality., • Comfortable performing tasks at a computer/telephone station., • Effective communication through various channels, including email, chat, and voice. At Brighton Health Plan Solutions, LLC, our people are committed to the improvement of how healthcare is accessed and delivered. When you join our team, you’ll become part of a diverse and welcoming culture focused on encouragement, respect and increasing diversity, inclusion and a sense of belonging at every level. Here, you’ll be encouraged to bring your authentic self to work with all of your unique abilities. Brighton Health Plan Solutions partners with self-insured employers, Taft-Hartley Trusts, health systems, providers as well as other TPAs, and enables them to solve the problems facing today’s healthcare with our flexible and cutting-edge third-party administration services. Our unique perspective stems from decades of health plan management expertise, our proprietary provider networks, and innovative technology platform. As a healthcare enablement company, we unlock opportunities that provide clients with the customizable tools they need to enhance the member experience, improve health outcomes and achieve their healthcare goals and objectives. Together with our trusted partners, we are transforming the health plan experience with the promise of turning today’s challenges into tomorrow’s solutions. Come be a part of the Brightest Ideas in Healthcare™. Company Mission Transform the health plan experience – how health care is accessed and delivered – by bringing outstanding products and services to our partners. Company Vision Redefine health care quality and value by aligning the incentives of our partners in powerful and unique ways. DEI Purpose Statement At BHPS, we encourage all team members to bring your authentic selves to work with all of your unique abilities. We respect how you experience the world and welcome you to bring the fullness of your lived experience into the workplace. We are building, nurturing and embracing a culture focused on increasing diversity, inclusion and a sense of belonging at every level. *We are an Equal Opportunity Employer Annual Salary Range: $45,760 - $47,840 The salary range and/or hourly rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of the posting of an advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable by law including but not limited to location, years of relevant experience, education, credentials, skills, budget and internal equity. Powered by JazzHR rAxjpfTWSw

Job Description The Remote Customer Service Representative is responsible for phone contact with patients to collect payment for our clients. This involves working in a fast-paced call center environment to establish contact with customers to negotiate payment and/or set up payment arrangements to collect account receivables. To perform successfully in a virtual environment, the remote Customer Service Representative must be comfortable with technology and can easily understand and learn the technical requirements of the position. Duties/Responsibilities • Provide exceptional patient service in the name of the client, • Contact patients via telephone to collect payment on medical bills, • Communicates accurate information to patients in a clear, concise and professional manner, • Review patient accounts and documents patients’ interaction and feedback, • Negotiates appropriate and reasonable payments with customers, • Sets up patient payments via check, electronic transfer or credit card, • Responsible for understanding and complying with all policies and procedures, • Meets or exceeds established goals, • Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction, • All other duties as assigned by management Required Skills/Knowledge • Customer/Client Focus, • Communication Proficiency, • Confidentiality/Integrity, • Teamwork Orientation, • Basic computer skills necessary Education/Experience • Customer service experience preferred, • Prior medical billing or healthcare revenue cycle experience strongly preferred, • High school diploma or General Education Development (GED) Certificate required, • One to two years of college preferred

Job Description Job Title: Sales Call Center Representative Job Overview: The Sales Call Center Representative will support the Sales team at the Center by assisting with day-to-day administrative tasks, customer service, and research initiatives. This role offers exposure to both the operational and client-facing sides of the business and includes responsibilities such as general office coverage, conducting intercept surveys, and aiding with sales support functions. Key Responsibilities: • Provide administrative support to ensure smooth office operations, including reception coverage and supply coordination., • Conduct intercept surveys with guests across the Center attractions, gathering valuable feedback and reporting insights to the Sales team., • Assist in processing ticket orders and client communications for the Center attractions,, • Support data entry and CRM maintenance, ensuring accuracy and completeness of client information., • Help with onboarding reseller partners and updating promotional materials across platforms., • Collaborate on special projects and support event coordination during peak summer periods., • Perform additional duties as assigned. Qualifications: • Currently pursuing a degree in Business, Hospitality, Marketing, or a related field., • Strong verbal communication and interpersonal skills., • Comfortable interacting with the public in a professional manner., • Proficient in Microsoft Office Suite (Excel, Word, Outlook)., • Ability to manage multiple tasks and maintain attention to detail in a fast-paced environment. Qualifications & Education: • High school diploma or equivalent experience required., • Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint, Word)., • Experience in a high-volume, inbound call center with a strong customer service focus., • Prior experience with attraction ticketing systems preferred., • Excellent interpersonal, verbal, and written communication skills., • Customer service experience, particularly in a tourism or hospitality setting., • Familiarity with CRM systems and/or attraction ticketing platforms., • Strong customer service orientation with a passion for working with people., • Self-starter with a proactive mindset and a drive for continuous improvement., • High attention to detail and commitment to upholding quality standards., • Experience delivering tailored service to VIP clients., • Ability to thrive in a dynamic, fast-paced environment. Travel: None or Negligible Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Pay Range$22—$23 USD WHAT WE OFFER • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!, • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!, • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!, • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Job Description Member Service Representative VillageCareMAX 112 Charles Street, New York, NY 10014 COME WORK FOR THE LEADING, LOCAL MANAGED CARE COMPANY - VILLAGE CARE! VillageCare is looking for a self-motivated Member Services Representative responsible for handling all calls that come through our call center. The MSR serves as the main point of communication for assisting members in accessing services, solving problems and communicating with other members of the Interdisciplinary Care Team. Some of your daily activities will include: • Handling incoming telephone calls and answering questions for members and providers, • Assisting members in accessing all necessary covered and non-covered services in conjunction with plan of care., • Data entry for authorizations under the direction of the Care Management Supervisor., • Arrange appointments with physicians and other health care provider services. Must reside in NY, NJ or CT There are many benefits to working for VillageCare. If you are someone who likes being part of a team, enjoys a highly competitive benefits package from work leading carries and competitive compensation than we would love to speak with you! VillageCare is an Equal Opportunity Employer. Job Posted by ApplicantPro

Job Description Amalgamated Bank is seeking a Sr. Contact Center Representative! This is a highly visible, high-impact team responsible for every aspect of the consumer and business inbound and outbound client experience. You will partner with the Bank’s Relationship Managers, Operations, Electronic Banking, and others to ensure that the client has an optimal experience in any situation. The Sr. Contact Center Representative will handle everything from general banking questions to troubleshooting technical issues with mobile and online banking via phone, email and CHAT across all market segments. By joining our team, you’ll be joining a Bank that believes that maintaining a diverse and inclusive workplace where everyone feels valued and respected is essential for us to grow as a company. We are dedicated to building a more equitable world in our everyday practices by embracing the values of our employees and customers. Essential Job Functions: • Confer with customers by telephone in a pleasant, professional and efficient manner to provide information about Amalgamated Bank’s products or services, • Use effective skills to handle certain telephone standards such as call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects, • Confirm customer information while maintaining confidentiality, • Issue customer refunds in accordance with procedures, • Fulfill customer service requests in accordance with policy and procedures, • Process stop payments, order statement copies, checks and Debit/ATM cards for various products, • Instruct customers with using Online Banking and assist with consumer and business related password resets, • Keep records of customer transactions or interactions, recording details of customer complaints, inquires, comments as well as actions taken, • Research and resolve customer questions, problems or service complaints via phone, email or CHAT, • Research and provide resolution for all bill pay, person to person payments and mobile banking transactions, • Cross-sell products and services when appropriate or as directed, • Provide outbound acquisition, retention and referral support, • Serve as back-up/overflow to provide technical and operational call center support to business clients for Online, Mobile Banking, Remote Deposit Capture, and ABFast issues, by utilizing all prescribed means to research and ensure customer satisfaction, • Perform testing, as required, prior to system upgrades/releases Knowledge, Skills and Experience Required: • Minimum 3- 5 years’ experience within Financial Service industry and/or Call Center environment, • High School Diploma or equivalent, • Experience in internet banking and mobile technology, • Experience dealing effectively with the public, • Ability to correspond effectively via email and CHAT, • Strong analytical skills to resolve issues and discrepancies, • Proficient knowledge of Microsoft office, • Ability to handle all interactions with sound judgment within areas of learned responsibility Our job titles may span more than one career level. The starting base salary for this role is between $41,500.00 – $51,000.00. The actual base pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. Amalgamated Bank is an Equal Opportunity and Affirmative Action Employer, Minorities / Females / Individuals with Disability / Veterans. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. View our Pay Transparency Statement. Submission of a resume or any information regarding your qualifications does not constitute a promise or offer of employment. At Amalgamated Bank, we consider an applicant to be someone who has interviewed at least once, in person, with the hiring manager. Amalgamated Bank does not sponsor applicants for work visas. Hybrid Work Model Effective February 18, 2025, employees in office-based positions will be working a Hybrid work schedule consisting of three days or more, on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, the contact center, branch service roles, and general services where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance does not apply to roles that have been designated as “remote”. Search Firm Representatives- Please Read Carefully Amalgamated Bank does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for the position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Job DescriptionCustomer Service Representative Are you someone who thrives on connecting with people, enjoys persuasive conversations, and knows how to stay cool under pressure? Are you the kind of person who lights up a room, can guide a conversation with ease, and loves the satisfaction of helping someone make the right decision? If so, this Customer Service Representative role might be the perfect fit for you! As part of our customer engagement team, you'll be the voice of the brand—whether it's answering questions, resolving concerns, or guiding customers toward the right product or service. You’ll be more than just support; you’ll be a trusted advisor, a problem-solver, and a closer. About You: • You genuinely enjoy talking to people and building authentic, lasting relationships, • You’re confident explaining products, services, and promotions—even when challenged with tough questions, • You’re self-motivated, goal-oriented, and take pride in achieving (and exceeding) your performance targets, • You bring high energy, professionalism, and positivity to every interaction—yes, even before your first cup of coffee, • You’re a team player who thrives in a collaborative, supportive environment but can also work independently without missing a beat, • You have strong listening skills and can read between the lines to identify what a customer truly needsWhat You’ll Do:, • Act as the first point of contact for inbound and outbound customer communication across phone, email, and chat, • Learn about customers’ needs, ask thoughtful questions, and recommend tailored solutions that meet their goals, • Educate potential buyers about our products, features, and limited-time offers in a clear and engaging way, • Guide customers through the decision-making process and assist in closing new business opportunities, • Follow up with interested leads, provide timely responses, and nurture relationships to drive conversions, • Accurately log conversations, feedback, and sales activities in our CRM system, • Collaborate with team leads to identify trends, share customer insights, and continuously improve our messaging and service approach, • Maintain a friendly, solution-oriented demeanor even in challenging or fast-paced situationsYou’ll Need:, • Excellent communication skills, both verbal and written—you know how to speak clearly and write professionally, • A natural curiosity and willingness to learn about our offerings and how to position them, • Tech-savvy enough to navigate web-based tools, CRM platforms, and basic troubleshooting processes, • A high school diploma or GED required; college coursework in business, marketing, or communications is a bonus, • Previous experience in customer service, inside sales, retail, or call center work is helpful—but not required; we provide comprehensive training for motivated candidatesWhat You’ll Get:, • A competitive hourly rate plus performance bonuses, • Paid training and opportunities for continuous learning and development, • Flexible scheduling, including evenings and weekends if needed, • A supportive and inclusive team environment that celebrates wins, • Career advancement potential in sales, customer success, or account management

Job Description The New York Philharmonic connects with millions of music lovers each season through live concerts in New York and around the world, as well as broadcasts, recordings, and education programs. After returning to a transformed David Geffen Hall in 2022, the Orchestra is acting on a renewed commitment to building on a legacy of more than 180 years, serving as a platform for today’s greatest musical artists and connecting with our communities. Gustavo Dudamel will become the Philharmonic’s Oscar L. Tang and H.M. Agnes Hsu-Tang Music and Artistic Director in the 2026–27 season. The New York Philharmonic seeks a Part-time Customer Relations Representative. Our call center is open seven days a week and we are seeking candidates who can work 20-25 total hours per week, with shifts of 4-8 hours per day between the hours of 10:00 AM – 9:00 PM. Shifts are primarily Monday, Friday, Saturday and Sunday, and the schedule will vary from week to week. Applicant must be able to commute to the NYC offices. Responsibilities: • Provide courteous and informative service to our audience: answer phones and monitor online chats; facilitate inbound phone orders for subscribers and general public; sell subscriptions, single and discounted tickets, and process exchanges., • Provide face to face customer support, troubleshoot issues, and resolve problems. Work with House and Box Office Staff during concerts to assist subscribers, donors, and single ticket buyers., • Process orders, handle money, and balance sales transactions at end of shift., • Perform data entry and general clerical work., • Commitment to contributing to an inclusive working environment., • Miscellaneous duties as assigned. Requirements: The ability to work a variable schedule with flexibility. Previous customer service experience; excellent communications and interpersonal skills; ability to work independently and handle stressful situations professionally; Microsoft office (Word, Excel) and math skills. Knowledge of computerized ticketing (Tessitura), call center operations, or box office experience a plus. An enthusiasm for classical music is preferred. An enthusiasm for classical music is preferred. Please submit a resume and a cover letter. No phone calls, please. Although we appreciate your interest, we will only contact applicants we are considering for interview. The New York Philharmonic is an Equal Opportunity Employer and does not discriminate on the basis of age, immigration or citizenship status, color, disability, ethnicity, gender, gender identity, marital and partnership status, national origin, race, religion, sexual orientation, veteran or active military service member or any other characteristic protected by federal, state or local laws in its employment policies.

Job DescriptionCustomer Service Associate Are you someone who thrives on connecting with people, enjoys persuasive conversations, and knows how to stay cool under pressure? Are you the kind of person who lights up a room, can guide a conversation with ease, and loves the satisfaction of helping someone make the right decision? If so, this Customer Service Representative role might be the perfect fit for you! As part of our customer engagement team, you'll be the voice of the brand—whether it's answering questions, resolving concerns, or guiding customers toward the right product or service. You’ll be more than just support; you’ll be a trusted advisor, a problem-solver, and a closer. About You: • You genuinely enjoy talking to people and building authentic, lasting relationships, • You’re confident explaining products, services, and promotions—even when challenged with tough questions, • You’re self-motivated, goal-oriented, and take pride in achieving (and exceeding) your performance targets, • You bring high energy, professionalism, and positivity to every interaction—yes, even before your first cup of coffee, • You’re a team player who thrives in a collaborative, supportive environment but can also work independently without missing a beat, • You have strong listening skills and can read between the lines to identify what a customer truly needsWhat You’ll Do:, • Act as the first point of contact for inbound and outbound customer communication across phone, email, and chat, • Learn about customers’ needs, ask thoughtful questions, and recommend tailored solutions that meet their goals, • Educate potential buyers about our products, features, and limited-time offers in a clear and engaging way, • Guide customers through the decision-making process and assist in closing new business opportunities, • Follow up with interested leads, provide timely responses, and nurture relationships to drive conversions, • Accurately log conversations, feedback, and sales activities in our CRM system, • Collaborate with team leads to identify trends, share customer insights, and continuously improve our messaging and service approach, • Maintain a friendly, solution-oriented demeanor even in challenging or fast-paced situationsYou’ll Need:, • Excellent communication skills, both verbal and written—you know how to speak clearly and write professionally, • A natural curiosity and willingness to learn about our offerings and how to position them, • Tech-savvy enough to navigate web-based tools, CRM platforms, and basic troubleshooting processes, • A high school diploma or GED required; college coursework in business, marketing, or communications is a bonus, • Previous experience in customer service, inside sales, retail, or call center work is helpful—but not required; we provide comprehensive training for motivated candidatesWhat You’ll Get:, • A competitive hourly rate plus performance bonuses, • Paid training and opportunities for continuous learning and development, • Flexible scheduling, including evenings and weekends if needed, • A supportive and inclusive team environment that celebrates wins, • Career advancement potential in sales, customer success, or account management

Job Description Cresilon® is a Brooklyn-based biotechnology company that develops, manufactures, and markets hemostatic medical devices utilizing the company’s proprietary hydrogel technology. The company’s plant-based technology has revolutionized the current standard by stopping traumatic and surgical bleeds in seconds without the need for extended manual pressure. The company's current and future product lines target veterinary, human trauma, and human surgical applications. Cresilon's mission is to save lives. Learn more about the company at . Description: The Customer Service / Inside Sales Representative is responsible for providing exceptional customer support while driving inside sales of Traumagel, Cresilon’s breakthrough hemostatic technology. This position serves as both the first point of contact for incoming customer inquiries and a proactive sales resource, generating new business through outbound outreach to EMS agencies, hospitals, and trauma centers. The ideal candidate is a confident communicator with strong organizational skills, technical proficiency, and the ability to deliver results in a fast-paced, high-growth environment Responsibilities: Customer Service (Inbound Calls) Inside Sales (Outbound Calls) -Place outbound calls to EMS agencies, trauma centers, and hospitals to introduce Traumagel and generate new business opportunities. -Qualify leads, conduct needs assessments, and convert calls into sales or product demonstrations. -Support the field sales team by setting appointments and nurturing leads. CRM & Data Management -Accurately log all customer interactions, sales opportunities, and account details in CRM systems (Salesforce or equivalent). -Maintain organized account profiles including customer preferences, order history, and competitor insights. -Use analytics and AI tools to prioritize outreach and improve sales efficiency. Operational Support -Process purchase orders and coordinate with internal teams to ensure timely and accurate order fulfillment. -Support sales campaigns, call scripts, and marketing initiatives to drive customer engagement. -Prepare and deliver reports on customer activity, sales pipeline, and performance metrics. Requirements • Bachelor’s degree preferred; equivalent experience considered., • Demonstrated ability to manage both inbound and outbound call activity effectively., • Strong communication, persuasion, and relationship-building skills., • Proficiency with CRM platforms (Salesforce preferred), Microsoft Office Suite, and AI-powered productivity tools., • Strong organizational skills with attention to detail and the ability to manage multiple priorities. Key Competencies • Sales-driven with proven ability to influence and close over the phone., • Excellent verbal and written communication skills., • High emotional intelligence with a customer-first mindset., • Comfortable with technology and data-driven decision-making. BENEFITS • The salary for this role is $65,000, • Paid Vacation, Sick, & Holidays, • Medical, Dental, and Vision Insurance, FSA: Dependent & Healthcare, Commuter & Parking Benefits, Long Term Disability Coverage, • Company Paid Life and Short-Term Disability Coverage, • Work/Life Employee Assistance Program, • 401(k) & Roth Retirement Savings Plan with company match up to 5%, • Monthly MetroCard Reimbursement Cresilon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Cresilon makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Job DescriptionPosition Summary At MedReview, our mission is to bring accuracy, accountability, and clinical excellence to healthcare. As such, we are a leading authority in payment integrity solutions including DRG Validation, Cost Outlier and Readmission reviews. Under the direction of the Customer Service Department leaders, the Customer Service Representative is responsible for responding to all customer inquiries. The Customer Service Representative will research inquiries and ensure feedback is provided in a timely manner. This position is 9A to 5P in the office located at 1 Seaport Plaza, 199 Water St., 27th Floor, NY, NY, 10038. Responsibilities: This list does not represent all responsibilities for this position. Candidate must understand and be willing and able to assume roles and responsibilities other than these to meet the needs of the Customer Service/Call Center Department and MedReview in general. • Take customer calls and reply to customer e-mails with accurate, satisfactory answers to their queries and concerns., • De-escalate situations involving dissatisfied customers, assistance, and support., • Review customer or client accounts and provide updates and information about claim audit status and other claim inquiries., • Verify contact information for requesting documents required for review and safeguarding client and member data in accordance with HIPAA regulations., • Guide callers through troubleshooting and navigating the company site/e-mail portal., • Collaborate with other call center professionals to improve customer service., • High school diploma or equivalent experience is required., • Experience assisting customers and providing resolutions., • Knowledge of HIPAA privacy information standards required., • Knowledge of DRG Validation Review, Cost Outlier Review and Readmission Review., • Knowledge of claim processing or claim auditing systems and call center software, • Ability to prioritize and organize workload and complete tasks independently., • Strong quantitative and analytical problem-solving skills., • Demonstrates excellence in listening, written communication, and interpersonal skills., • Proficiency in Outlook, Word, Excel, and other applications., • Healthcare that fits your needs - We offer excellent medical, dental, and vision plan options that provide coverage to employees and dependents., • 401(k) with Employer Match - Join the team and we will invest in your future, • Generous Paid Time Off - Accrued PTO starting day one, plus additional days off when you’re not feeling well, to observe holidays., • Wellness - We care about your well-being. From Commuter Benefits to FSAs we’ve got you covered., • Learning & Development - Through continued education/mentorship on the job and our investment in LinkedIn Learning, we’re focused on your growth as a working professional. Salary: 40k-42k Powered by JazzHR QKwz9p22PJ

Job Description Job Title: Member Services Representative (Benefits Specialist) Department: Member Services The 32BJ Benefit Funds is growing, and we’re currently seeking mission-driven Benefit Specialists (Member Services Representatives) to join our team. We offer: • Competitive Salary coupled with a great work/life balance, • Prime Location - Flatiron District in Manhattan (NYC), • Comprehensive Health Package including medical, dental & vision coverage with no employee contribution to the premium for a family plan, • Pension Benefit that includes monthly employer contributions, • Retirement Benefit that includes 3% 401K employer contributions, • Professional Coverage/Reimbursement includes Tuition Reimbursement Program, • Paid Time Off including vacation, personal, and sick days, • Federal Paid Holidays – Up to 11 days off with pay, • And more... FLSA Status: Non-Exempt (Eligible for OT per business needs) Work Hours: 35 Total (Available shifts Monday-Friday 8:30am-6:00pm) About Us: Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. For 2023 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Through this technology investment, we have gathered and analyzed thousands of data insights to influence health insurance legislation and propose new health policy. Our efforts have galvanized many leaders and the consensus is there is plenty more work to be done. Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A Position Summary: After extensive paid training and under the supervision of the Member Services Call Center or Welcome Center Supervisor and MSR 2/3 Team, works as a Benefits Specialist for the Member Services Call Center or Welcome Center to assist participants with information for all the benefits offered by the Fund. Essential Duties and Responsibilities: • Collecting and analyzing data/information to resolve a problem in real time, at high volume standards., • Provide customer service to participants to resolve eligibility or Fund benefit issues., • Displayed proficiency in all processing systems: eligibility process, Health benefits and system, COOL/V3/DYNAMICS system, CRM/WF and vendor systems, • Displayed proficiency in all Funds (Health, Pension, Legal, SRSP, Shortman)., • Handling of inquiries through vendors, Medical, Optical, Pharmacy, Dental and Employee Assistance., • Follow workflows to resolve participant questions., • Representatives analyze and interpret customer phone and written correspondence., • Ongoing management of own inventory of work accumulated through Participant interactions/inquiries. These inquiries will involve customer complaints or inquiries on eligibility, enrollment, benefits and claims, and Pension related issues., • Operating computers with multiple information screens to research and resolve customer inquiries on line., • Representatives ensure that all processing meets or exceeds MSR Quality measurement objective and performance standards, including, but not limited to, handling and documentation., • Ability to effectively communicate to Participants., • Perform any other relevant, related or pertinent work or duties as requested or assigned. Qualifications: To perform the job satisfactorily, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. As well, the candidate must be free of any disciplinary actions. Technical Skills: • Strong computer skills., • Detailed knowledge of benefits as displayed in training and determined through subject matter exams utilizing OneView, vendor systems, COOL/V3/DYNAMICS and CRM processing system., • Ability to prioritize work and meet deadlines., • A demonstrated capability to manipulate and use multiple software programs and macros simultaneously including Excel, Microsoft Word, Windows and Outlook applications., • Strong analytical, problem solving and decision-making skills., • Excellent organizational and prioritizing skills., • Strong ability to multitask., • Various work schedules available. Interpersonal Skills: • Strong oral and written interpersonal skills., • Demonstrated customer service orientation., • Ability to effectively operate in fast-paced work environment., • Excellent listening skills., • Detail oriented with excellent organization and communication skills., • Experience working directly with customers. Education and/or Experience: High School diploma, some college preferred; Health Care, Employee Benefits and/or Customer Service experience are strongly preferred. Bilingual Language Skills: Fluent in multiple languages is a plus, but not required. Reasoning Ability: Above average. Certificates, Licenses, Registrations: None Work Hours: 35 Total (Available shifts Monday-Friday 8:30am-6:00pm) Work Hours: 35 Total (Available shifts Monday-Friday 8:30am-6:00pm)

Job Description Job Title: Member Services Representative (Benefits Specialist) Extended Hours Differential Pay Added for Working Extended Hours Department: Member Services The 32BJ Benefit Funds is growing, and we’re currently seeking mission-driven Benefit Specialists (Member Services Representatives) to join our team. We offer: • Competitive Salary coupled with a great work/life balance, • Prime Location - Flatiron District in Manhattan (NYC), • Comprehensive Health Package including medical, dental & vision coverage with no employee contribution to the premium for a family plan, • Pension Benefit that includes monthly employer contributions, • Retirement Benefit that includes 3% 401K employer contributions, • Professional Coverage/Reimbursement includes Tuition Reimbursement Program, • Paid Time Off including vacation, personal, and sick days, • Federal Paid Holidays – Up to 11 days off with pay, • And more... FLSA Status: Non-Exempt (Eligible for OT per business needs) Work Hours & Shift: 35 Total (Tuesday-Friday 12:00pm-8:00pm and Saturday 9:00am-5:00pm) Differential Pay Added for Working Extended Hours About Us: Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. For 2023 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Through this technology investment, we have gathered and analyzed thousands of data insights to influence health insurance legislation and propose new health policy. Our efforts have galvanized many leaders and the consensus is there is plenty more work to be done. Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A Position Summary: After extensive paid training and under the supervision of the Member Services Call Center or Welcome Center Supervisor and MSR 2/3 Team, works as a Benefits Specialist for the Member Services Call Center or Welcome Center to assist participants with information for all the benefits offered by the Fund. Essential Duties and Responsibilities: • Collecting and analyzing data/information to resolve a problem in real time, at high volume standards., • Provide customer service to participants to resolve eligibility or Fund benefit issues., • Displayed proficiency in all processing systems: eligibility process, Health benefits and system, COOL/V3/DYNAMICS system, CRM/WF and vendor systems, • Displayed proficiency in all Funds (Health, Pension, Legal, SRSP, Shortman)., • Handling of inquiries through vendors, Medical, Optical, Pharmacy, Dental and Employee Assistance., • Follow workflows to resolve participant questions., • Representatives analyze and interpret customer phone and written correspondence., • Ongoing management of own inventory of work accumulated through Participant interactions/inquiries. These inquiries will involve customer complaints or inquiries on eligibility, enrollment, benefits and claims, and Pension related issues., • Operating computers with multiple information screens to research and resolve customer inquiries on line., • Representatives ensure that all processing meets or exceeds MSR Quality measurement objective and performance standards, including, but not limited to, handling and documentation., • Ability to effectively communicate to Participants., • Perform any other relevant, related or pertinent work or duties as requested or assigned. Qualifications: To perform the job satisfactorily, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. As well, the candidate must be free of any disciplinary actions. Technical Skills: • Strong computer skills., • Detailed knowledge of benefits as displayed in training and determined through subject matter exams utilizing OneView, vendor systems, COOL/V3/DYNAMICS and CRM processing system., • Ability to prioritize work and meet deadlines., • A demonstrated capability to manipulate and use multiple software programs and macros simultaneously including Excel, Microsoft Word, Windows and Outlook applications., • Strong analytical, problem solving and decision-making skills., • Excellent organizational and prioritizing skills., • Strong ability to multitask., • Various work schedules available. Interpersonal Skills: • Strong oral and written interpersonal skills., • Demonstrated customer service orientation., • Ability to effectively operate in fast-paced work environment., • Excellent listening skills., • Detail oriented with excellent organization and communication skills., • Experience working directly with customers. Education and/or Experience: High School diploma, some college preferred; Health Care, Employee Benefits and/or Customer Service experience are strongly preferred. Bilingual Language Skills: Fluent in multiple languages is a plus, but not required. Reasoning Ability: Above average. Certificates, Licenses, Registrations: None Work Hours & Shift: 35 Total (Tuesday-Friday 12:00pm-8:00pm and Saturday 9:00am-5:00pm) Differential Pay Added for Working Extended Hours Work Hours & Shift: 35 Total (Tuesday-Friday 12:00pm-8:00pm and Saturday 9:00am-5:00pm) Differential Pay Added for Working Extended Hours

Job DescriptionThe Customer Support Specialist supports our airline partner onsite at their office location. In this role, the Airline Support Specialist processes hotel and ground transportation reservations, cultivates successful relationships with our airline partner, and maintains a strong focus on providing professional, courteous and friendly service to our valued customers. Position Type and Expected Hours of Work This is a mid-day - shift: Saturday, Tuesday, Thursday & Friday: 3:30pm-1:30am (with Sunday/Monday/Wednesday OFF) Flexible schedule necessary, including holidays and weekends may be required. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Total customer service to include but not limited to the following: • Serve as API’s on-site liaison with the airline partner, providing support, guidance and training., • Process client requests received from the airline through the API Operations system. Assess all customer needs. All responses must be prompt, well-informed, accurate and professionally executed., • Follow-up on all client requests and transactions. All tasks must be fully executed and client satisfaction is critical., • Alert supervisor on all items of critical nature that require management involvement to solve and/or avoid potential challenges that may impact either the client or API adversely., • Negotiate with vendors (Hotels, Ground Transportation, others) to achieve the best outcome for the client and API., • Resolve client disagreements in a calm and professional manner. Research and present solutions to satisfy client needs based on facts., • Effectively use all available tools and methodology i.e. phone, email, fax and Reservation Systems (ACES, Hotel Express, IHRS) to track and provide solutions to client needs, requests and overall expectations., • Adapt to irregular operations (IROPS) to accommodate needs arising from the changing dynamics of airline schedules and unforeseen situations. This includes and is not limited to extended work schedules and serving “On Call” when needed outside of regular working hours., • Learn and maintain knowledge of API’s call center work methodology and reservation systems to best serve API’s clients in the most efficient and professional manner., • Achieve a passing score on initial API Operations Agent Training. Maintain currency through annual recurrent training classes. Passing score required to certify completion.Competencies, • Knowledge of airline crew scheduling is a strong plus., • Prior experience with GDS systems, hotel reservation systems, airline reservation systems and/or related functions preferred but not required., • Excellent Interpersonal skills., • Able to work in a fast paced environment., • Great telephone etiquette., • Excellent writing skills., • Excellent computer skills., • Ability to multi task and prioritize., • Detail oriented with great organizational skills., • Flexible work schedule including availability to work weekends and holidays., • Able to work overtime if needed., • Second language, preferrable Spanish is a plus.Position Type and Expected Hours of Work This is a mid-day - shift: Saturday, Tuesday, Thursday & Friday: 3:30pm-1:30am (with Sunday/Monday/Wednesday OFF) Flexible schedule necessary, including holidays and weekends may be required. Good Faith Compensation The good faith compensation rate for this position is $22.00 per hour. Required Experience • Ability to positively present API in customer facing situations., • Customer service background is a plus. Who We Are API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you! Other Duties Duties, responsibilities and activities may change at any time according to business needs. The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO). Work Environment This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms. AAP/EEO Statement Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. Powered by JazzHR b4VJLbbG4b

Job Description Position Overview: As one of the Washington Metropolitan area’s fastest-growing IT companies, we are always looking for creative, passionate, and responsible individuals. We recognize that intelligent, dedicated employees are our greatest asset. If you value innovation, integrity, and a drive to deliver, we invite you to become Enlightened. We are hiring a Customer Service Center Representative (CSR) to support the Port Authority of New York and New Jersey (PATH) riders and staff. This position serves as the initial point of contact for customers of (PATH), using established procedures and troubleshooting tools to provide timely and effective assistance. About the Port Authority: Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains critical transportation and trade infrastructure across the region. It also owns and manages the 16-acre World Trade Center site, home to the iconic One World Trade Center. Key Responsibilities: • Provide support via phone, email, and other channels while documenting all inquiries and resolutions., • Register various fare cards by entering data into the central database and PCPS website., • Handle lost or malfunctioning card claims, including processing replacements and updating records., • Investigate and resolve issues related to ticket vending machines and advise customers of next steps., • Process new and replacement web orders and maintain related spreadsheets., • Assist with refund and transaction investigations, providing analysis for supervisor review., • Execute product and monetary refunds through the central database and PATH website per guidelines., • Monitor and escalate incomplete or missing transactions to the Team Lead., • Advise customers on PCPS technical issues and guide appropriate actions., • High School Diploma or equivalent., • At least 2 years of customer service experience, including high-volume call center support, • Proficiency in Microsoft Office, particularly Excel., • Strong written, verbal, and interpersonal communication skills, • Ability to work independently and remain professional under pressure., • Minimum of 1 year of college (30 credit hours). The expected salary range for this position is listed above. Actual compensation will be determined based on experience and qualifications as well as internal equity and alignment with market data. At Enlightened, we pride ourselves on offering a comprehensive and industry-competitive benefits package to our full-time employees. Our benefits include: • Medical/Dental/Vision Insurance with Health Savings Accounts (HSA), • Flexible Spending Accounts (FSA), • 401(k) Retirement Plan, • Paid Holidays, Vacation, & Sick Leave Enlightened is proud be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Job DescriptionDescription: Pay: $18/hr + overtime eligibility- WEEKLY PAY Open Shift: 12:30 pm - 9:00 pm with Sunday and a weekday off. Here at LifeStation, our mission is to leverage innovative technology and services to transform the lives of seniors and help them live safely and independently. LifeStation is one of the largest providers of medical alert monitoring and telehealth technology services in the United States. We are looking for a Customer Service Representative who will join us in that mission. From the moment you walk into our clean and modern call center, you get the right entrepreneurial vibe with all the love and excitement of helping people thrive. Our dedicated customer service team balances rewarding work with a fun and supportive environment as we always come with a positive attitude while showing empathy and kindness towards everyone. If you are looking to join a team who is passionate about challenging the status quo and getting things right, then LifeStation is where you want to be. What will I do? • Be a supportive voice to our clients and their loved ones, • Listen to customers’ questions and concerns and help them find the right solutions, • Make a difference in a customer’s day, • Become part of an amazing team where you can do what you love every day, • Provide the highest possible level of customer serviceRequirements:, • Passion for the important service that we offer, • A strong desire to help others, • 2+ years of experience in a customer care environment, • Comfort using a computer and modern technology, • Experience with a CRM preferred, • Ability to work in a fast-paced high volume call center, • Excellent written and verbal communication skills, • HS Diploma or GED required, • Access to reliable transportation We offer a competitive salary and benefits package including paid vacation, paid holidays, health/dental/vision insurance, company paid life insurance, 401k plan with a generous company match and a fully paid training program. LifeStation is an Equal Opportunity Employer. Here, we believe that showing empathy and kindness toward everyone is not just a core value, but a responsibility. We are committed to building an inclusive and diverse workplace where everyone, regardless of race, gender, age, disability, sexual orientation, religion, or any other characteristic, feels valued and supported. We provide equal opportunities to all applicants and employees and strive to foster a culture where differences are celebrated, and everyone's voice is heard. Your unique perspectives and experiences are what drive us forward.

Job Description Customer Service Representative TopView Sightseeing is a well-established company based in New York City, offering a variety of sightseeing tours by bus, bike, and boat. Our dedicated team of native local experts serves over 2,500 customers daily, providing visitors to the Big Apple and other cities—including Philadelphia, Washington, DC, Atlanta, Houston, Dallas, and London—with unforgettable experiences. Customer service is of paramount importance to the TopView Sightseeing brand, and as we continue to grow and expand internationally, we remain committed to enhancing the customer experience across our network. We are looking for an experienced Customer Service Representative to play a crucial role in our front-facing and back-office customer service operations. We are seeking a Customer Service Representative for a seasonal position based in New York City, with the potential to lead to a permanent role. Availability Requirements: ● MUST be able to work Weekends and Holidays. ● This is not a remote position. ● Shifts may vary, with potential start times as early as 12 AM. Responsibilities and Duties ● Handle phone calls and emails for all locations, including NYC, Philadelphia, Washington, DC, Atlanta, Houston, Dallas and London. ● Assist customers with bookings and sales over the phone, in person, and online. ● Demonstrate in-depth knowledge of our products and services. ● Perform various administrative tasks in a fast-paced environment. ● Adhere to company policies and procedures. ● Greet and assist all office visitors in line with company standards. ● Maintain organized records and a clean reception area. ● Support the Customer Service Assistant Manager with additional administrative duties. ● Not limited to the above duties Qualifications and Skills ● Strong customer service skills. ● Geographical knowledge of Manhattan is a plus. ● Must be computer proficient - data entry, emailing, internet researching, faxing, and others. ● CRM Knowledge and Zendesk a + ● Project management software a + ● Time management skills ● Knowledge of Google workspace is a +. ● Understanding Excel and formulas is a +. ● Problem-Solving Capabilities. ● Excellent (verbal and written) communication skills. ● Positive attitude and enthusiasm. ● Requires a professional demeanor. ● Team player with good organizational and interpersonal skills. ● Able to multitask. ● Must come to work presentable and well-groomed. ● Business casual attire at all times. ● Available for on-call (weekdays/weekends). ● Available to work on Weekends and all Major Holidays. ● Exceptional attendance Other experience: ● Bilingual A+ (Spanish, Mandarin, Hindi, French, Arabic, Portuguese) Job Types: Seasonal Salary: $17.00 - $20.00 per hour Benefits: ● Employee discount Schedule ● 8-hour shift, with varying times. Can be as early as 8 am. ● Holidays ● Overtime ● Midday/Evening/Overnight ● Weekend availability Ability to commute/relocate: ● New York, NY 10017: Reliably commute or planning to relocate before starting work (Required) Experience: ● Microsoft Excel: 1 year (Required) ● Customer service: 1 year (Required) Work Location: In person Powered by JazzHR CghwN9pnqA

Job Description The Family Room Associate supports the NYC Health/Hospitals Kings Family Room in Brooklyn for the Ronald McDonald House New York (RMH-NY). The Family Room Coordinator serves as a key component of the Programs team to advance the organization’s mission to serve and increase community knowledge and engagement. The pay for this role will be $24 an hour. The schedule is onsite Monday through Friday, 12 PM – 8 PM. Role/Responsibilities Essential Functions: • This individual is accountable for all Family Room operations, including the development and implementation of programs and services, assisting and supporting guests, and facility maintenance in accordance with established policies and operating procedures. In collaboration with hospital volunteer programs and RMH-NY Volunteer coordinator., • As an extension of Ronald McDonald House New York, this individual will represent the organization and will work closely with the House team and hospital management., • Uphold policies concerning eligibility of people permitted to use the Family Room. Imperative to maintain communication with key medical staff and relevant personnel as well as parents/legal guardians of pediatric patient., • Responsible for enforcing operations, procedures and policies, • Be consistent with the mission of RMH-NY in providing support and service to guests in specific pediatric departments: NICU, PICU, Pediatrics, Behavioral Health, • Establish and maintain effective relationships with key stakeholders including families, donors, hospital management and other RMH-NY internal key relationships, • Go to or call Pediatric, PICU, NICU and Behavioral Health units to encourage caregivers coming into the Family Room, • Provide supplies for ongoing operation of the Family Room (snacks, laundry supplies, refreshments, creamers, cups/napkins) daily, • Maintain Log Book that oversees the Day-to-Day Operations and record quantitative measure of the impact of families served, • Develop and execute non-clinical programs/events to increase family engagement and build awareness, • Report matters of concern in a timely manner to the Director of Programs and participate in the resolution., • Collaborate with Family Room team at Kings County, • Be attentive and observed of all parts of the space/facility to ensure a safe and secure environment for all staff and guests., • High School Diploma or equivalent, • Minimum of two (2) years’ experience in a guest facing role; previous hotel, hospital, special event or hospitality experience a plus, • Flexible to work nights and weekends preferred, • Experience and proficiency with Microsoft Office skills (Excel/Word/PowerPoint), • Strong organizational and administrative skills; ability to maintain a clean and welcoming environment for guests, • Strong written and verbal communication skills; positive and respectful interpersonal skills, • Ability to remain professional yet compassionate when interacting with families in crisis, • Hospitable demeanor when interacting with caregivers, medical staff or visitors, • Experience working with children, people with disabilities or illness a plus, • Ability to collaborate and participate as a flexible, responsive team member, • Ability to work independently, make decisions problem solve, and adhere to priorities e, • Demonstrates ability to effectively listen, evaluate and react to sensitive members, provider and internal/external clients. Equal Employment Opportunity Ronald McDonald House New York believes that all employees are entitled to Equal Employment Opportunity. We do not discriminate against employees or applicants for employment because of race, color, creed, religion, sex, gender, age, marital status, national origin, sexual orientation, disability, veterans, citizenship status, or any other legally protected characteristic while meeting the mental and physical requirements for the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Work for this job is performed mostly in office settings or Hospitals. Some outdoor work is required., • This is largely a sedentary role; some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary., • This position may require standing or walking for extensive periods of time for major events. Work Environment The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The office for this job is located in the same facility where RMH-NY provides temporary accommodations to pediatric patients and their families while the patients are undergoing active medical treatment at area hospitals. For some RMH-NY guests, medical treatment may include radiation therapy. While radiation therapy is never administered at RMH-NY, there is the potential for some radioactive material to be present in guests who have undergone radiation therapy. Based on radiation measurements performed throughout RMH-NY, it is not expected that individuals working at RMH-NY will receive radiation doses that would exceed the general public limit (100 millirem per year)., • The office for this job is located in the same facility where families have temporary residence. The building is open and must be staffed 24 hours a day, 7 days a week. Some holidays, weekends, evening hours may be necessary for this job., • The noise level in the work environment is moderate to loud. Noise levels often increase with families and children who have temporary residence in the building as well as guests and musical performers for special events., • This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Travel • Some local/day travel will be necessary for the role., • This job description is an overview or major duties, activities and responsibilities required for the role., • This description is not intended to be a complete listing of all tasks required for the role., • Responsibilities will change with the needs of the organization.

Job Description For over 40 years, Saturn Business Systems has been a leading provider of reliable IT solutions to mid-market and enterprise accounts. Our technical expertise has provided innovative and custom solutions tailored to unique infrastructure and business needs. It is our mission to continue being a trusted technology advisor and partner to businesses and enterprises across the country. Make Your Mark - Saturn Business Systems is looking for a qualified and motivated sales representative to promote our high-demand products and services, which our customers have come to rely on. The ideal candidate will possess a strong understanding of the sales process, excel at generating leads, and have the skills necessary to build relationships and close deals. This role offers unlimited on-target earnings (OTE). Candidates should have strong negotiating skills and the ability to present our offerings in an engaging manner. Responsibilities include delivering presentations, attending networking events and trade shows, and maintaining a personable and professional demeanor. A "can-do" attitude is essential. Additionally, the candidate should have a thorough understanding of the products and services associated with all of Saturn's established OEM partner relationships. Objectives of this Role • Sell the full family of Saturn’s OEM relationships related to their server, software, storage, and networking solutions in designated territory from a remote-based office., • Meet weekly, monthly, and annual sales quotas through the successful implementation of sales and marketing strategies and tactics., • Generate leads and build client relationships planning and organizing daily work schedule to call on existing or potential sales outlets while achieving needed sales goals., • Develop and implement a territory action plan through comprehensive data analysis, and adjust sales techniques based on interactions and results in the field. Daily and Monthly Responsibilities • Maintain working relationships with existing clients to ensure exceptional service and identification of potential new sales opportunities., • Identify appropriate prospects, set appointments, and make effective and qualifying sales calls., • Manage sales cycle to close new business in all service categories offered., • Possess in-depth product knowledge and be able to conduct demos and relay objection handling., • Prepare professional, complete, concise, and accurate reports, proposals, booking packages, and other documentation as required for executive-level presentations., • Achieve sales goals by assessing current client needs and following a defined selling process with potential buyers, often utilizing product demos and presentations., • Coordinate with other sales reps to ensure company quotas and standards are being met, performing market research and regular competitor monitoring., • Establish and maintain an active working relationship with OEM partner reps to drive new sales opportunities. Skills and Qualifications • 3-5 years of successful outside/direct sales experience, preferably in a Saturn’s focused OEM Partner environment., • Develop and maintain strong relationships while ensuring timely communications with appropriate customer personnel, including senior management, and OEM Partner personnel., • Existing relationships that can help establish new accounts, • Excellent communication, interpersonal, problem-solving, presentation, and organizational skills, • Proficiency with sales management software (we use Monday and HubSpot), • Hunger to compete and proven ability to close deals, • Personal integrity, • Ability to travel whenever necessary to support a training or sales situation. Preferred Qualifications • Thinker, • Ability to assimilate data quickly, • Problem solver, • Listens and assesses needs, • Desire to be great at what they do, • A basic to intermediate knowledge of tech (Networks, Cloud, DevOps) and willing to learn, • Knows how to balance persuasion with professionalism, • Experience in the tech field, • Strong organizational skills

Job DescriptionDescription: Job Title: Case Management Lead Department: Clinical Reports to: Clinical Director Job Summary: A Case Management Lead is in charge of leading the Case Managers in our mental health and substance use health care facilities. Duties include being responsible for ensuring clients receive optimal care and support; managing case and client files; establishing guidelines and objectives; coordinating various services according to the clients’ needs as well as develop case plans according to HRG protocols. In some instances, prepare and process documents, answer calls and correspondence, liaise with external parties, and resolve issues should any arise. Education and Experience: • Bachelor’s degree in human services or related field, • 3+ years of experience working with people diagnosed with behavioral health needs (trauma, mental illness and/or substance use), • 3+ years of experience providing services in the mental health or substance abuse community, • Familiarity with case management software, KIPU preferred, • Proficiency working on a multidisciplinary team, • Tenacity and ability to think outside of the box and work creatively to engage participants, • Familiarity with the criminal justice system and community resources, • Highly proficient in Microsoft Office applications, • Excellent verbal and written communication skills, • Superb organizational and time management, • Demonstrated problem-solving abilities, • Provide direct supervision to Case Managers, • Support case managers with maintaining case notes, case plans and all other required documentation. Conducting weekly audits to ensure quality assurance., • Responds to client related emergencies., • Works with Clinical Director and Director of Operations to maintain a person-centered, trauma-informed team culture., • Stay current with and provide detailed trainings on new program standards and policies., • Facilitates team meetings as well as attends case conferencing and all-staff meetings., • Participates in on-going training and professional development opportunities., • Anticipate program needs and take initiatives to solve program obstacles., • Supports the organization’s mission and values., • Assist with the supervision of clients in their daily activities., • Conduct Case Management Initial Assessment, • Meet with clients to complete daily progress notes, • Accountable for daily interdepartmental communication with the treatment team., • Responsible for daily chart auditing of assignment notes., • Facilitation and documentation of activity group., • Works with the primary therapists to ensure that Discharge planning and Instructions are completed throughout the client’s treatment and are clear and complete., • Assists and completes phone calls with clients and any communication with outside providers., • Conducts assessments of the client's legal, vocational/educational, and basic life needs and facilitates a bridge between the client and community resources to resolve the client's needs or issues., • Provides assistance with completing Coordination of Benefits documents., • Facilitating, recording and completing Family Pre-assessments., • Manages and documents discharges, transfers and AMAs (Leaving Against Medical Advice)., • Ensure the clients follow the clinical schedule., • Facilitating client tours of the treatment facilities., • Redirecting and reporting clients if rules are broken, • Seeks constructive feedback and has the ability to evaluate suggestions objectively., • Maintains acceptable overall attendance., • Promotes a favorable/positive work atmosphere., • Attends in-services and educational training as necessary and as assigned., • Seeks out learning experiences and incorporates new knowledge in practice., • Maintains flexibility and adaptability to expected and unexpected changes in the work environment., • Communicate effectively both verbally and in writing., • Independently solve problems, follow-up, and follow through., • Perform other tasks and duties as assigned., • Completes all competency assessments as required by the facility., • Required to maintain certifications up to date including but not limited to: (CPR, Verbal De-Escalation, HIPAA, HIV/AIDS, Infection Control), • Ensure oversight of program staff’s case management duties, creation of case management plans, and intervention strategies, • Provide supervision, coaching and development support to direct reports through regularly scheduled meetings and evaluations, • Acts as a mentor and resource to the staff when issues or problems arise, • Assist with the identification of process improvement initiatives within the day-to-day workflow to improve operational efficiencies, • Support the implementation and compliance of new policies and procedures as well as compliance of existing policies and procedures, • Identify performance deficiencies and work with staff members to develop a performance improvement plan to assist them in performing to their highest standard, • Ability to work under stressful conditions and be flexible in relation to departmental needs, • Excellent organizational and time management skills, • Proven ability to function independently as well as part of an interdependent team, • Knowledge of Joint Commission standards within the Department, • Comprehension of State and Federal Statutes Regarding Client/Patient Confidentiality Laws, • Understanding of Drug Free Workplace Policies, • Awareness of Workplace Violence Policies, • Experience with current technology, • Proficient in Substance Use Disorder The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. Working Conditions and Environment: • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions., • The noise level in the work environment is usually moderate. Position is required to work in indoor and outdoor environments as needed. Potential exposure to violent situations. No potential exposure to airborne/bloodborne pathogens and other potentially infectious materials.

Job DescriptionAbout MCU: At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people. Our Mission: To help hard-working New Yorkers build better tomorrows Our Vision: Be New York's most loved financial institution by helping our members build their best financial futures Overview: The Card Services Representative will have in-depth knowledge of Debit and Credit card networks' rules, regulations, and multiple computer systems. Reviewing, investigate, and resolving member debit and credit card dispute claims, and daily transactions. You will rely on available resources, instructions and pre-established guidelines to minimize any negative impact on member experience while mitigating potential financial risk. Thoroughly document and maintain dispute case information along with steps taken to perform claim investigations, and responses provided to customers. Act as a first point of contact to respond to any questions or correspondence from members. Act as a first point of contact to investigate branch inquiries regarding debit and credit card. Responsibilities: • Works daily credit, debit, and ATM card inquires including claim disputes evaluations and settlements to bring efficiencies to assure quality member service., • Respond to service events timely and efficiently, • Perform card monitoring on a real-time or near-real-time basis to mitigate fraudulent card usage, • Troubleshoot and resolve member concerns related to Debit and Credit card, • Process disputes and track claim status through resolution, escalating issues to management as needed, • Identify and monitor high-risk transactions; recommending actions such as account holds, restrictions, or closures, • Communicate regularly with external stakeholders, such as cardholders, other financial institutions, and law enforcement., • Maintain adherence to Regulation as well as MCU policies and procedures., • Process various reports to track progress of claims or perform necessary steps of actions, as needed., • Collaborate with other departments to ensure fraudulent card issues are being delivered in accordance with designated timelines and appropriately fulfill members’ needs., • Maintain confidentiality of all financial data for members and the Credit Union., • Make sure activities are in compliance with local, state, and federal laws and regulations., • Monitor high-risk transactions., • Contact members via the phone and email., • Monitor activities on blocked, closed, over-the-limit, and lost or stolen accounts., • Perform other duties as requested. Requirements: • College degree required or equivalent working experience., • Minimum 3-5 years relevant experience with card services industry and Visa/debit and credit regulations., • Knowledge of Regulation E, Z and applicable laws and regulations., • Possess a sense of urgency. Effectively set priorities, allocates resources, takes accountability and achieves results., • Ability to interpret and communicate data in a clear and comprehensible manner., • Proficient in Microsoft Office Suite, particularly Word and Excel., • Excellent listening and analytical skills., • Effective organizational, problem solving and multi-tasking skills., • Excellent verbal and written skills are key for functioning., • Ability to excel within a fast paced, demanding environment., • Proficiency in Microsoft for Windows Applications. Why you’ll be a good fit: Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following Results - We are passionate about winning. Agility - We proactively anticipate, respond and pivot to ensure MCU wins. Integrity - We operate with the highest ethical standards and highest degree of honesty. Belonging - We cultivate a culture of inclusion and teamwork. Ownership - We take personal responsibility and hold ourselves accountable for the results. What we can offer you: Competitive compensation, medical and dental benefits. 401K with employer contribution Flexible paid time off We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization. Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Description We are expanding and are looking to fill an office assistant position. You have to be comfortable with MS Office Suite and be a quick study (can learn custom software systems). You are a team player and can address customers professionally, whether they are irate or concerned about their payment. You have excellent work habits, a proven ability to follow instructions, a history of working as productive members of an office team, and relevant and sufficient experience. We are looking for someone willing to commit to at least five years working with us. Bi-lingual candidates are welcome. The lack of a college degree must be substituted by relevant work experience. Work Specifics: • Customer service (by phone or supervisor assignment), • Document tracking, which includes payment type application processing (direct deposit & payment card application, ACS-1 date stamp, and entry in ACCIS (date of receipt), • 1099 tracking of those who did not receive their year-end statement, • Other customer service-related actions that will process the childcare voucher payments timely and accurately. Disclaimer: • Candidates cannot have had past experience with childcare vouchers

Job DescriptionSalary: $30 per hour Overview of ACLS Formed a century ago, the American Council of Learned Societies (ACLS) is a nonprofit federation of 81 scholarly organizations. As the leading representative of American scholarship in the humanities and social sciences, ACLSs core principle is that knowledge is a public good. As such, ACLS strives to promote the circulation of humanistic knowledge throughout society. In addition to stewarding and representing its member organizations,ACLS employs its endowment and $34 million annual operating budget to support scholarship in the humanities and social sciences and to advocate for its central role in the twenty-first century. Job Summary Reporting to the Senior Program Officer of Intentional Design for an Equitable Academy (IDEA) and working closely with IDEA program and Communications staff, this internship will provide programmatic support to the 2025-26 competition of the ACLS Digital Justice Grant program, which supports digital projects across the humanities and interpretative social sciences that critically engage with the interests and histories of people of color and other historically marginalized communities through the ethical use of digital tools and methods. The IDEA Digital Humanities intern will support the programs fall webinar series through direct engagement with digital humanities interlocutors; compile and analyze relevant program data, while drafting summary notes; and process submitted applications, under the supervision of the IDEA Senior Program Officer. The Digital Humanities program intern will expand their scholarly network in digital humanities, as well as gain concrete experience in program strategy, design, outreach, and assessment. This role is a remote position that requires no more than 20 hours per week with flexible work hours. The pay rate for this position is $30/hour for a term of 15 weeks starting in September. Overview of Department The Intentional Design for an Equitable Academy (IDEA) unit draws on human-centered design as a methodology for developing activities and convenings where we can re-envision academias culture, policies, and practices. Led by the IDEA Director, the unit includes the Intention Foundry (IF), the ACLS Digital Justice Grant Program, and the Leadership Institute for a New Academy (LINA). ACLS takes this moment as a call for cultivating opportunities for reparative intervention and transformative engagement that further ACLS efforts to enhance equity, justice, and well-being for scholars within and beyond the academy. The core aims of IDEA include: • Curating and facilitating forums for collaborative visioning and planning that bridge groups across the higher education ecosystem., • Developing curriculum & experiential opportunities for re-envisioning key power systems, taking deep dives into challenging issues, and strategizing for substantive change., • Designing initiatives that strive to alter the status quo of systems in academia, while working to support the most vulnerable in navigating systems as they currently exist., • Establishing new partnerships to engage constituencies (particularly those facing underinvestment in the academy) in people-centered equity-advancing efforts. Responsibilities • Prepare materials for Fall outreach webinar series, including attending pre-session meetings with invited interlocutors, taking notes during those meetings, and drafting discussion points and questions for public webinars, • Video edit materials from webinars for public consumption, cleaning up transcripts, managing supplementary materials webpage, • Collect survey data from prospective applicants, interlocutors, and reviewers, • Draft summary notes about various program components for assessment and evaluation, • Process submitted applications after competition deadline under supervision of Senior Program Officer Qualifications • Currently enrolled in, or a recent graduate of (within the past 2 years), a graduate program (e.g. MA, PhD, MLIS) with a concentration or focus in digital humanities, • Working knowledge of digital humanities methods and tools, as well as familiarity with scholarly projects, debates, and conversations within the digital humanities ecosystem, • Excellent oral and written communication skills, • Qualitative and quantitative data collection and analysis, • Proficiency with WordPress, Excel, Microsoft Office Suite, Canva Preferred Skills • Ability to exercise deep empathy, compassion, and understanding alongside an ethics of care, • Demonstrated commitment to and engagement with justice, equity, and well-being initiatives and efforts, • Ability to work collaboratively, as well as independently, • Highly organized, detail-oriented with ability to manage priorities and meet deadlines remote work

Job DescriptionDescription: Why Join ADAPT? It's more than a job; it's a calling. It's where passion meets purpose. ADAPT Community Network, formerly United Cerebral Palsy (UCP) of NYC provides a multitude of services to people with developmental disabilities. At ADAPT, we are 3,000 strong, and it takes every one of us to empower the lives of the people we support. With caring and great resources at hand, we know what it takes to help people live fuller, happier, healthier lives. Our employees show their commitment to the people we support every day, and we all deliver on our promise to provide innovative and comprehensive services to individuals with developmental disabilities. For your next career move, apply with us at ADAPT Community Network! Wherever you work among our many locations around New York City, ADAPT offers paid training, competitive benefits, and we foster a team culture of learning, support, collaboration and career growth. SUMMARY Under general supervision, is responsible for devoting their attention to the care and development of the people we support in one of the Agency’s residential facilities. Interacts in a manner which fosters dignity and learning in a way that helps lead to greater independence. Helps create a homelike atmosphere for the people we support in an agency facility. ESSENTIAL DUTIES AND RESPONSIBILITIES The duties and responsibilities of the On-Call Residence Program Specialist will include but are not limited to the following: • Provides care and assists with personal development and independence of the people we support., • Ensures that all measures for safety and well-being are maintained at highest level., • Provides training for the people we support in activities of daily living and in development of self-help and social skills., • Maintains a personalized, homelike atmosphere in the residential facility., • Attends weekly staff meetings as well as any other assigned meetings and in-service trainings., • Prepares concise written reports including Incident Reports, Progress Notes and other reports as assigned., • Responds to crisis situations and medical emergencies, including accidents by taking quick and decisive action., • Ensures actions are conducted in a manner that prevents abuse, and reports observations of co-workers who may be abusive in accordance with established procedures., • Administers appropriate first aid based on visible symptoms and medical history of the people we support in accordance with established guidelines and accepted first aid practices., • Summons police, fire, ambulance or other emergency personnel if situation warrants it., • If an emergency has caused a person we support to exhibit behavior that is threatening or dangerous, may have to utilize strategies for crisis intervention in accordance with OPWDD approved Behavior Management guidelines., • Assists with transportation for the people we support to and from work, shopping, programs, restaurants, movies, doctor’s appointments, etc., • Assists with meal planning and preparation as well as with purchasing of food and supplies., • Demonstrates an understanding of and implements behavioral programs., • Participates fully as a member of interdisciplinary plan., • Maintains an ongoing informal exchange of information. Maintains written logs for recording daily activities., • Performs housekeeping, cooking, laundry, light maintenance and light preventative maintenance duties as needed to maintain a safe and homelike environment., • Supervises any other activities as may be necessary to maintain quality of the program., • Completes all activities related to skill buildings as outlined in individual program plans, • Provides support around personal hygiene, i.e. toileting, bathing and changing as needed., • Handles all personal documents of the people we support in a secure and confidential manner., • Performs related duties as requested. Requirements: QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Ability to read, write, speak and understand English, • Good oral and written communication skills, • Good interpersonal skills necessary to interact effectively with co-workers, employees, residents and their families, • Ability to analyze problems and determine corrective measures EDUCATION and/or EXPERIENCE • High School Diploma or GED required, • Six months of related experience is preferred but not required COMPENSATION: $16.49/hour At ADAPT, we value diversity, equity, inclusion, accessibility, and belonging. We strive to ensure that our employees are comfortable bringing their whole, authentic self to work and that the people we support can also be their authentic selves. We value diverse backgrounds, opinions, ideas, and ways of thinking. We aim to build an inclusive and diverse workforce that is empowered and supported with leaders who create diverse and inclusive teams. We continuously seek opportunities for the organization to foster a more positive, respected, united, and collaborative culture. ADAPT Community Network is proud to be an equal opportunity employer and is committed to creating an inclusive environment for all employees. Qualified candidates of diverse ethnic and racial backgrounds and status are encouraged to apply for vacant positions at all levels.