Commercial Service Technician - Integrated Security
6 days ago
Tampa
Job Description Commercial Service Technician SafeTouch Security, a recognized company serving the community for over 30 years, values its employees as the cornerstone of our success. Join our team and become part of a culture dedicated to excellence and innovation! Job Summary: At SafeTouch Security, our Commercial Security Systems Service Technicians are responsible for repairing, maintaining, and installing security systems in commercial properties. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a commitment to providing top-notch customer service. Duties and Responsibilities: • Maintain or repair commercial security systems, including access control, CCTV, gate systems, and other related technologies., • Communicate effectively with clients to understand their security needs, provide recommendations, and explain system functionalities and features., • Perform routine maintenance and inspections on security systems to ensure optimal performance and compliance with safety regulations., • Diagnose and resolve issues with security systems, providing timely and effective solutions to minimize downtime for clients., • Provide technical support and training to clients on system operations and functionalities., • Ensure proper placement and neat wiring of security devices, cameras, sensors, and control panels in compliance with industry standards and client specifications., • Operate equipment and tools to cut and saw concrete for pavement projects., • Perform drilling and digging tasks as required for site preparation., • Mix construction materials to proper specifications for use on job sites., • Excavate trenches for utilities or structural foundations., • Backfill and compact trenches and excavations to ensure site stability., • Maintain all required documentation, including service reports, work orders, and system diagrams of service calls, repairs, and inspections per company policies., • Work closely with other technicians, departments, and vendors to ensure customer satisfaction., • Keep an organized inventory of tools, equipment, and parts, ensuring necessary supplies are on hand for each job., • Stay current with emerging technologies and industry best practices to enhance service delivery., • Provide exceptional customer service by responding to inquiries, addressing concerns, and maintaining professional communication., • Coordinate with other departments to ensure seamless operations., • Follow safety procedures and keep the job site clean, organized, and hazard-free, including thorough clean-up at the end of each project and workday., • Participate in an on-call rotation., • Other duties as business needs require. Requirements: • High school diploma or equivalent; technical certification in security systems or related preferred., • Adept in installing and servicing electronic security, including access control, low voltage, or electrical systems., • Strong knowledge of electronic systems, networking, wiring, and troubleshooting techniques., • Experience operating hand tools, power equipment, and heavy machinery., • Sound familiarity with electrical codes and regulations., • Skilled with Microsoft Office Suite., • Excellent communication and customer service skills., • Work independently and as part of a team., • Pass drug screening and background requirements., • Valid driver's license and insurance-approved driving record. Maintain compliance with SafeTouch’s fleet driving policy., • Bilingual is a plus. Physical Requirements: • Work indoors and outdoors in varying weather conditions, including attics, crawl spaces, and roofs., • Stand, walk, or remain seated at a desk for extended periods., • Move equipment and materials up to 50 pounds., • Observe details at close range., • Handle products, take notes, operate technology, and present information., • Read documents and presentations using electronic devices and hard copy materials while interacting with others., • Exchange accurate information in person, over the phone, in writing, and electronically., • Communicate clearly and articulately for presentations and interpersonal interactions so others will understand., • May be exposed to loud noise., • Drive to work, client sites, and as business needs require., • Navigate uneven or slippery surfaces or both., • Safely ascend and descend stairs and ladders as needed., • Bend, kneel, crouch, and reach for extended periods., • Adequate vision, hearing, and manual dexterity to safely operate hand tools, power equipment, and heavy machinery., • Perform physically demanding tasks such as digging and sawing. Job Type: Full-time, non-exempt Work/Base Location: Tampa II Work Hours/Availability: 7:00 AM to 4:00 PM Monday – Friday. Overtime as business needs require. Participate in an on-call rotation, with a $75 stipend per on-call period. Travel: 25 – 30%, including some potential overnight stays. Pay Range: $25 – $35 per hour (commensurate with experience) Incentives: Yes Benefits: • Competitive pay with quarterly incentive opportunities, • Comprehensive benefits package (medical, dental, vision), • 401(k) with match, • Paid time off and holidays, • Opportunities for professional development and career growth SafeTouch Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Other keywords: CCTV cameras, VMS, alarms, intrusion systems, electronic locks, point sensors, and signaling devices.