Supervisor - Valet
hace 1 mes
Orlando
Job Description Overview Valet Supervisor Pay Rate: $19.00 - $20.00 per hour plus cash tip$! Job Type: Full-time & Part-time Location: Orlando, FL Shift & Schedule: 3pm-11pm, Weekends & Holiday Must Have: 2 Years Drivers License Applications will be accepted until job is closed. Application Question(s): • Do you have a valid driver's license (at least 2 years)?, • Can you drive a manual (standard, stick-shift) transmission? What we're looking for:* • Help motivate and lead staff in promoting teamwork and a customer service environment., • Respond to customer inquiries and complaints and assist with completing accident/incident reports., • Assist with training, scheduling, and evaluation of staff., • Assist local management with maintaining and/or cataloging all equipment, uniforms, and supplies., • Reconcile daily bank reports and ticket logs and identify discrepancies as applicable., • Maintain log of field bank transactions, uniforms issued, and parking violators, as applicable., • Monitor cleanliness and physical conditions at the assigned facilities and report any safety or maintenance issues to local management., • Perform valet, attendant, or cashier duties as needed. What's in it for you? • We promote from within - park your career here!, • Free Parking!, • Flexible scheduling; paid Holidays and Wellness., • Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member., • (FT Employees) Paid vacation and an extra day-off on your birthday!!, • (FT Employees) Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k!, • The Company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)*Any positions offered that are PT, PT Seasonal, FT Seasonal, or OC are not eligible for health insurance benefits., • Wellness is provided according to city or state mandates, • For more information: https://www.propark.com/careers/ Must haves: • You are at least 18 years old., • You have a valid driver's license and have been driving for at least 2 years., • Energetic, outgoing and can stand, run, and carry items, up to 50lbs, if needed., • Great communicator in both written and spoken language, with a friendly, professional approach to everyone you meet., • Thrive in a fast-paced environment, and can help resolve customer issues in a positive and helpful way., • You have at least one year of related parking and/or customer service experience., • You are a motivated individual willing to take on new challenges, with experience in Customer Service or the Hospitality Industry., • You are a roll-up-the-sleeves, get stuff done type of person that is organized, honest and thoughtful., • Your friends describe you as trustworthy, loyal and dependable., • You are self-sufficient, resourceful, collaborative and decisive., • You see a challenge as an opportunity and are looking for a position with a chance for growth., • You have a flexible schedule meaning that the position may require working weekends and holidays., • You have very strong conversational communication skills., • You have an exceptional way with people and you want more. Good to haves: • Valet parking: 1 year+, • Customer service: 1 year+, • This list is not all-inclusive. The full job description will be provided at your interview. Free parking while on shift at your assigned Propark location. Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. Qualified applicants with arrest and conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. Please go to the Propark corporate careers portal to view our CPRA Applicant Notice and Privacy Policy for the state of CA. This policy will also be emailed to you upon receipt of your application. Please go to the Propark corporate careers portal to view our Notice of E-Verify Participation - Propark Mobility participates in E-Verify. Following acceptance of your offer, we may verify your employment eligibility through the federal E-Verify program. Notice of E-Verify Participation Responsibilities Hospitality Parking Supervisor Responsibilities A Hospitality Parking Supervisor is responsible for overseeing the daily parking and valet operation while ensuring exceptional guest service, safety, and operational efficiency. Guest Service Provide outstanding customer service to all guests. Greet guests in a friendly and professional manner. Resolve guest concerns, complaints, and parking-related issues promptly. Maintain a positive and welcoming environment at all parking locations. Operational Management Supervise daily valet, self-parking, and bell services operations. Ensure all parking procedures and company standards are followed. Monitor parking occupancy, traffic flow, and vehicle movement. Coordinate vehicle staging during peak arrival and departure periods. Maintain smooth operations at entrances, exits, and the front drive. Team Leadership Supervise, coach, and support parking attendants, valet attendants, and bell staff. Conduct daily shift briefings and communicate operational updates. Train new team members on hospitality standards, safety procedures, and company policies. Monitor employee performance and provide coaching when necessary. Ensure proper staffing levels throughout each shift. Safety and Security Enforce all safety policies and procedures. Report accidents, incidents, and vehicle damage immediately. Ensure employees follow safe driving practices. Maintain a secure environment for guests, employees, and vehicles. Coordinate with hotel security when necessary. Cash Handling and Revenue Monitor parking revenue and cashier accuracy. Verify parking transactions and daily reports. Ensure proper handling of cash, credit card transactions, and parking validations. Investigate and report revenue discrepancies. Equipment and Facility Maintenance Monitor parking equipment, gates, ticket dispensers, payment kiosks, and valet podiums. Report equipment malfunctions immediately. Ensure parking areas remain clean, organized, and well-lit. Coordinate maintenance requests for parking equipment and facilities. Communication Maintain clear communication with hotel management, front desk, engineering, security, and housekeeping. Ensure smooth shift changes through accurate pass-down communication. Keep management informed of operational challenges and guest concerns. Administrative Duties Complete daily operational reports. Monitor employee attendance, uniforms, and appearance. Maintain accurate records of guest incidents and vehicle claims. Assist with scheduling and payroll review when required. Ensure compliance with company policies and hotel standards. Performance Expectations A Hospitality Parking Supervisor should: Lead by example. Demonstrate professionalism and integrity. Maintain excellent communication skills. Deliver exceptional guest experiences. Promote teamwork and accountability. Respond calmly and effectively under pressure. Maintain a clean, organized, and safe work environment. Support hotel operations by working collaboratively with all departments. Qualifications Hospitality Parking Supervisor Qualifications • High school diploma or GED required; college degree in Hospitality Management, Business, or a related field preferred., • Minimum of 2–3 years of experience in hospitality, valet, parking operations, or guest services., • Previous supervisory or leadership experience preferred., • Strong customer service skills with the ability to resolve guest concerns professionally and efficiently., • Excellent verbal and written communication skills., • Ability to lead, coach, and motivate a team while maintaining high service standards., • Knowledge of valet parking operations, self-parking management, traffic flow, and vehicle handling procedures., • Experience with parking management systems, revenue control systems, and point-of-sale (POS) technology., • Basic computer proficiency, including Microsoft Office (Word, Excel, Outlook)., • Ability to prepare reports, monitor parking revenue, and maintain accurate operational records., • Strong organizational and time management skills with the ability to prioritize multiple tasks., • Ability to work flexible schedules, including evenings, weekends, and holidays., • Valid driver's license with a clean driving record and the ability to safely operate both automatic and manual transmission vehicles (if required)., • Ability to stand, walk, and work outdoors for extended periods in various weather conditions., • Ability to lift up to 50 pounds and perform physical tasks associated with parking and bell services., • Knowledge of hotel safety procedures, emergency response protocols, and loss prevention practices., • Professional appearance and commitment to delivering exceptional guest experiences., • Ability to work in a fast-paced environment while maintaining attention to detail and operational efficiency., • CPR/First Aid certification is a plus but not required.
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