Technical Support Deployment - Bilingual in Chinese
2 days ago
New York
Job Description Are you ready to go uP? • We are named in Top Workplaces NYC for 2024, • We are one of the winners of USPAACC’s Fast 100 Asian American Business awards, • We are recognized as one of the Top 5000 in Inc. Magazine’s Fastest Growing Private Companies, • We were a finalist for Best ISO of the Year by ETA in 2024, • You want to work at a minority owned Fintech company that empowers small to medium-sized businesses, • You are passionate to serve and support our local community and their growth, • You get on-the-job training to get you familiar with the industry and the role, • You get medical, vision, and dental coverage, along with PTO, 401k, and commuter benefits Role Summary: The Technical Support Deployment role is a fully onsite position 5 days a week. This position is a critical role that interacts directly with our clients and supports our sales effort. Responsibilities: Deployment & Configuration • Program, configure, test and deploy payment technologies, including standalone materials, mobile payment devices, online gateways and POS systems, • Perform quality checks to ensure devices are properly configured prior to shipment or installation, • Assist with batch preparation and execution of deployment projects, • Maintain accurate deployment records in the company CRM systemInventory & Operational Support, • Maintain and update inventory records and assist with inventory organization, • Support monthly inventory reporting and assist in preparing purchase plans for devices and supplies, • Help ensure operational readiness for deployment activitiesTechnical Support & Local Response, • Provide daily technical support via tickets, phone, live chat, and email inquiries, • Troubleshoot device, gateway, and POS-related issues and escalate complex cases when necessary, • Provide timely local deployment support and rapid response for time-sensitive reseller and merchant requests, • Document client interactions and resolutions in the CRM SystemCross-Team Collaboration, • Provide basic pre-sale and post-sale technical assistance to Sales Agents, • Assist in communicating technical requirements between merchants and internal teams, • Support coordination to ensure deployment and client issues are resolved efficientlyPayment Security & System Stability, • Assist in ensuring payment devices and configurations follow company security standards and operational procedures, • Support efforts to maintain stable and reliable payment operations during deployment and troubleshooting processesLearning & Development, • Continuously learn about the company's hardware, software, and payment technologies, • Must be authorized to work in the US at the time of hire. We are an E-Verify employer!, • Bilingual proficiency in Mandarin-Chinese is required., • Bachelor's degree in Computer Science, or the equivalent is preferred, • Technically savvy with strong organization skills, • Experience troubleshooting issues and achieving solutions, • Able to take initiative to solve problem effectively, • Self-motivated to learn new systems and installation of products, • Able to accomplish tasks before deadlines and be detail-oriented, • Able to work efficiently as part of a team and as an individual At Let’s Go uP, we are an equal employment opportunity employer. To learn more about us, please visit us at: . Let's Go uP Together! Powered by JazzHR hbBUVWjDBs