Resident Services Coordinator II - Chinatown (Oakland, CA)
29 days ago
Oakland
Job DescriptionMake a Difference in Oakland - Join EBALDC in Building Healthy, Vibrant Communities as Resident Services Coordinator II – Chinatown (Oakland, CA). East Bay Asian Local Development Corporation (EBALDC) is a nonprofit community development organization that has been building healthy, vibrant, and safe neighborhoods in Oakland and the East Bay for over 50 years. About the Role We are seeking a bilingual (Cantonese /English) Resident Services Coordinator (RSC II) to support residents at our Chinatown properties. This role provides individualized support, organizes community-building activities, and partners with local service providers to ensure residents — particularly Chinese-speaking seniors and families — have access to resources that support housing stability, health, and well-being. Position Summary: The Resident Services Coordinator (RSC II) will play an essential role at EBALDC’s Chinatown properties, supporting primarily Chinese-speaking residents, including seniors and families. This position requires fluency in Cantonese and/or Mandarin (reading, writing, and speaking) and a commitment to serving linguistically diverse, low-income communities. The level of hire (RSC II) will be determined based on candidate experience: • RSC II – intermediate-level, generally up to 4 years of related experience with demonstrated ability to manage caseloads independently.Key Duties & Responsibilities, • Provide individualized support with housing stability, public benefits, employment readiness, and basic financial literacy., • Respond to resident concerns, including mediation, conflict resolution, and crisis support., • Partner with local service providers to ensure culturally appropriate services (e.g., senior programs, food access, wellness programs)., • Coordinate food distribution and connect residents experiencing food insecurity to local food banks., • Develop inclusive resident engagement strategies through one-on-one outreach, resident meetings, and community events., • Facilitate workshops, orientations, and presentations in both English and Cantonese/Mandarin., • Collaborate with Property Management to support residents at risk of eviction or facing safety concerns., • Maintain accurate case notes and reporting in EBALDC’s data systemsQualifications Resident Services Coordinator II • 2–4 years’ experience in social services, community engagement, or housing-based programs., • Demonstrated ability to independently manage caseloads and resident activities with minimal supervision., • Bachelor’s degree in social work, psychology, public health, or related field (equivalent experience considered)., • Required: Fluency in Cantonese (speaking, reading, and writing)., • Strong written and oral communication skills in English., • Familiarity with immigrant-serving resources and senior support programs., • Proficiency with Microsoft Office and case management systems., • CPR/First Aid certification (training provided if not current)., • Must pass DOJ and criminal background checks.REQUIREMENT: Languages Required: Cantonese (speaking, reading & writing) Resident Support & Individual Assistance (60%) • Assess resident needs and make referrals to community resources such as benefits navigation, financial coaching, treatment providers, and housing retention support., • Provide individualized support to residents, including assistance with housing stability and accessing public benefits, employment services, financial coaching, budgeting, and other services based on individual need., • Identify and engage residents in supportive programs that promote skill-building and personal development., • Address resident concerns such as mediation, crisis intervention, housekeeping issues, and housing re-certifications., • Receive and manage referrals from Property Management and collaborate with tenant case managers when available., • Implement conflict resolution techniques and de-escalation strategies for resident behavioral concerns, including mental health emergencies., • Develop and maintain a referral network of service providers; make referrals and follow up on resident progress., • Facilitate resident workshops, orientations, and presentations on available services., • Ensure resident confidentiality and adhere to EBALDC’s privacy policies.Community Engagement & Leadership Development (15%), • Recruit and build relationships with residents through door-knocking, meetings, and other outreach methods., • Organize and facilitate resident engagement activities to strengthen community connections., • Gather and relay resident feedback to EBALDC leadership and service partners., • Coordinate with community organizations and connect residents with local programs, events, and advocacy groups., • Support the formation and development of resident associations, committees, and leadership councils., • Provide leadership development training and mentorship for resident leaders.Partnership & Property Management Coordination (15%), • Collaborate with Property Management on service provision, including resident referrals, safety concerns, and event planning., • Conduct monthly meetings with Property Management to assess resident needs, review referrals, and discuss community concerns. Maintain documentation of meetings., • Work closely with Property Management to assist residents at risk of eviction, offering case management and intervention strategies., • Plan and coordinate property-wide resident meetings, community-building activities, and service-related events., • Develop partnerships with local organizations to enhance resident services, education, and community-building opportunities., • Work closely with Property Management to assist residents at risk of eviction, offering case support, intervention strategies, linkages and referrals to community-based services.Data Management & Reporting (10%), • Maintain up-to-date records of resident interactions and service referrals., • Maintain accurate documentation of services, progress notes, and referrals while ensuring compliance with HIPAA and organizational standards., • Ensure compliance with data tracking requirements and confidentiality standards., • Prepare and submit required reports and participate in quality assurance initiatives., • Assist in evaluating program effectiveness and recommend improvements., • In collaboration with Resident Services Manager, develop and implement annual logic model for assigned properties., • Report incidents such as child, dependent adult, and elder abuse in accordance with state law.Preferred Knowledge, Skills & Abilities:, • Minimum 2+ years of experience in social services, housing support, or community-based programs., • Bachelor's degree in social work, psychology, public administration, or a related field preferred.Skills & Competencies:, • Strong written and oral communication skills., • Ability to effectively manage conflicts and provide crisis intervention., • Cultural competency and experience working with diverse, low-income communities., • Strong organizational skills and the ability to manage multiple priorities., • Knowledge of Resident Services coordination best practices and trauma-informed care principles.Technical Proficiency:, • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)., • Experience using data management systems for tracking resident services., • Knowledge of Salesforce preferred.Certifications & Compliance:, • CPR & First Aid certification (provided by the organization if needed)., • Must pass a criminal background check., • Safe food handling certification (provided by EBALDC if needed, renewed annually).Salary Range $53625 - $68250.94 ($27.50 - $32.50) Travel: Able to work at multiple building sites. What You’ll Do • Provide individualized support with housing stability, public benefits, employment readiness, and basic financial literacy., • Respond to resident concerns, including mediation, conflict resolution, and crisis support., • Partner with local service providers to ensure culturally appropriate services (e.g., senior programs, food access, wellness programs)., • Coordinate food distribution and connect residents experiencing food insecurity to local food banks., • Develop inclusive resident engagement strategies through one-on-one outreach, resident meetings, and community events.Why Join E
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