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Senior CDN & Edge Delivery Engineer (Contract) Irving, TX (Hybrid) We're looking for a seasoned Senior CDN & Edge Delivery Engineer to take ownership of our content delivery infrastructure and ensure our web platforms run fast, secure, and reliably. You'll be the go-to expert for our Fastly CDN implementation, managing everything from VCL optimization to edge compute strategies. You'll also work with our NGINX Plus reverse proxy layer and help integrate our bot protection tools. This role is perfect for someone who lives and breathes CDN performance and has real production experience keeping high-traffic sites running smoothly in Microsoft Azure. Key Responsibilities • Own the day-to-day operations and continuous optimization of our Fastly CDN, • platform, including writing and maintaining VCL logic, fine-tuning caching strategies,, • and leveraging edge compute features to improve performance and user experience., • Architect and implement advanced edge delivery solutions using Fastly, designing, • traffic patterns that reduce origin load, improve global latency, and maximize cache, • hit rates across our application portfolio., • Lead initiatives to optimize content delivery performance, working closely with, • application teams to implement smart caching policies, compression strategies, and, • edge-side logic that accelerates page loads and API responses., • Manage SSL/TLS certificate lifecycles, edge security configurations, and WAF policies, • at the CDN layer to protect against threats while maintaining performance., • Collaborate with security teams to integrate and tune Kasada bot protection at the, • edge, ensuring malicious traffic is blocked before it reaches our infrastructure., • Support and maintain our NGINX Plus reverse proxy tier, handling configuration, • updates, performance tuning, and integration with upstream CDN and cloud services., • Build automation for CDN and proxy deployments using Python, Ansible, and CI/CD, • tools like Jenkins, making configuration changes safe, repeatable, and fast., • Work across the full traffic stack—Fastly, NGINX, and Azure networking services—to, • design and implement routing solutions for new applications and features.Incident Management & Operational Excellence, • Jump in as the technical lead when things go sideways with web traffic, coordinating, • troubleshooting across CDN, proxy, and application layers to get services back up, • quickly., • Communicate clearly with management during incidents—explaining what's broken,, • what the business impact is, and what we're doing about it, all without drowning, • anyone in technical details., • Write thorough post-incident reviews that dig into root causes and lead the, • conversation with both technical teams and leadership about how we prevent similar, • issues going forward., • Keep documentation current and detailed so the rest of the team can operate, • independently and work effectively with vendors like Fastly and NGINX when needed., • Stay reachable during critical incidents to keep communication flowing and resolution, • moving forward. Required Qualifications • Bachelor's degree in Computer Science, Information Systems, or related technical field., • 8+ years of hands-on experience in CDN management, cloud infrastructure, network engineering, or DevOps with a focus on content delivery and web traffic., • Deep, production-level expertise with Fastly CDN—you should be comfortable writing complex VCL, troubleshooting cache behavior, implementing edge logic, and optimizing delivery performance at scale., • Solid working knowledge of NGINX or NGINX Plus for reverse proxy and load balancing use cases, including configuration management and performance tuning., • Experience with bot mitigation platforms like Kasada is a plus., • Strong background working in Microsoft Azure, particularly with networking services like, • Application Gateway, Load Balancers, and Autoscaling., • Proficiency with automation tools—particularly Python and Ansible—for infrastructure as code and configuration management., • Experience integrating CDN and traffic management into CI/CD pipelines is highly valued.

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. As a Senior Identity and Access Management (IAM) Engineer, you will be a part of McKesson's Identity and Access Management team. You will contribute during phases of design, configuration, deployments, and operations in areas of Single Sign-On (SSO), multi-factor authentication (MFA) and IAM orchestrations. This position will need hands-on engineering experience in a fast-paced environment, working with Business and Internal customers to deliver complex authentication solutions. Expectations include strong debugging and issue triaging skills to mitigate risks, resolve issues and deliver modern authentication solutions. This position will also support the engineering, building, and scaling of our authentication infrastructure to deliver authentication solutions, establish and improve IDP resiliency across platforms. Essential Responsibilities and Functions: * Deliver modern authentication solutions for B2B, B2C and B2E customers leveraging tools such as Okta, Microsoft Entra ID. * Collaborate with business and technical partners to integrate systems and provide IDP resiliency. * Strong experience in Okta versions such as Okta Classic and Okta Identity Engine (OIE) or equivalent technologies. * Good experience in the development of authentication workflows. * Strong experience in configuring and enabling Single-Sign On (SSO) and Multi-factor authentication (MFA) for internal or external facing application systems. * Lead the collaboration and discussion with business, application, and system stakeholders on meeting authentication policies and standards. * Lead design and code review and perform quality inspections to ensure the consistent application of good engineering practices in adherence with McKesson standards, processes, and best practices. * Perform Proofs of Concepts (PoCs) to assess and identify the technologies per the needs of the organization. Qualifications: Minimum Requirements: * Degree or equivalent and typically requires 7+ years of relevant experience. Critical Experience/Skills: * Industry experience in the field of Identity and Access Management. * Hands-on experience developing/configuring authentication solutions using Okta or other industry authentication solutions (E.G; Auth0, Azure/Entra ID, PingFederate etc.). * Hands-on experience establishing and improving IAM resiliency solutions. * Integration experience with SSO leveraging industry protocols such as SAML, OpenID Connect, OAuth and WS-FED. * Experience integrating and federating different IDM technologies across multiple domains. * Understanding of enterprise identity infrastructure and core security concerns of cloud and on-premises environments. * Strong analytical and problem-solving skills, pride in ownership and ability to troubleshoot complex IAM issues. * Excellent communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical stakeholders. Preferred Experience/Skills: * Programming languages (PowerShell, Python, Terraform, Java, JavaScript, .NET etc.). * Integrating and federating different IDM technologies. * Certifications such as CISSP, CISM, Okta, or Azure are a plus. * 4-year degree in IT or related field or equivalent experience. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $121,300 - $202,100 McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. Join us at McKesson!

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. The Senior IAM Engineer will provide subject matter expertise and support the analysis, design, and implementation for hybrid on-prem and cloud Active Directory environments and Azure Active Directory/Entra ID tenants. This role includes engaging and collaborating with business and technical partners to integrate systems and applications with centralized authentication such as Active Directory or Azure Active Directory/Entra ID. Responsibilities: * Provide deep subject matter expertise and support the analysis, design, and implementation for hybrid on-prem and cloud Active Directory environments and Azure Active Directory/Entra ID tenants. * Engage and collaborate with business and technical partners to integrate systems and applications with centralized authentication such as Active Directory or Azure Active Directory/Entra ID. * Provide deep subject matter knowledge and expertise on Active Directory, Azure Active Directory/Entra ID, and Okta Active Directory synchronization. * Support new product comparison, vetting, and selection process to ensure technology is relevant and meets business requirements. * Drive Active Directory and Entra ID disaster recovery drills, process improvements, and documentation efforts. * Continually enhance authentication platforms, ensuring systems are protected from new and evolving Cyber threats and systems are operationally stable. * Collaborate closely with global cross-functional teams to ensure the stability, scalability, and security of the Active Directory and Azure Active Directory/Entra ID environments and Okta. Participate in discussions on all aspects of identity and access management. * Respond to and resolve complex, high-severity incidents. * Lead regular reviews of deployed infrastructure, develop detailed architecture, and create and update new technical documentation and Standard Operating Procedures (SOP). * Analyze the current authentication services platforms to identify both technical and operational opportunities for enhancements and develop continuous improvement action plans. * Lead regular assessment of systems and process hygiene and identify and implement automation. * Actively research and implement new innovations in IT security as well as IAM technologies and services, striving to ensure McKesson continues to deliver best practices and standards. * Provide on-call support as needed for operational continuity of Identity platforms. (1 week rotation for ON-call) Minimum Requirements: * Degree or equivalent and typically requires 7+ years of relevant experience. Critical Experience/Skills: * Proven experience as an Active Directory/Entra ID Engineer or similar role with a minimum of 7 years of experience. * Proven ability to effectively prioritize and execute tasks with competing priorities; strong influencing skills to work with various service owners. * Demonstrated experience effectively leading and managing collaborative, service management solutions across disparate functional teams. Preferred Experience/Skills: * Advanced understanding of Active Directory, Azure Active Directory/Entra ID, Lightweight Directory Access Protocol, Active Directory Federation Services, and other centralized identity stores. * Advanced understanding of Microsoft Azure and familiarity with IAM permissions on Management Groups, subscriptions, and resources. * Advanced knowledge of Azure Active Directory/Entra ID capabilities such as Conditional Access Policies, Privileged Identity Manager, and Application Registrations. * Advanced understanding of Active Directory attributes, LDAP Queries, PowerShell Scripting, Active Directory Federation Services (ADFS), Group Policy Object (GPO) analysis, configuration, and item-level targeting, active directory replication, Active Directory backup and restore, as well as certificate installation. * Advanced understanding of implementing security on Active Directory and Entra ID and hardening those platforms. * Advanced understanding of Active Directory and Entra ID backup and restore processes and experience of performing Disaster Recovery exercises. * Advanced understanding of Windows Server operating systems and Active Directory/Azure Active Directory/Entra ID services. * Advanced understanding of PowerShell scripting with proven experience implementing automation, including experience utilizing APIs such as Microsoft Graph. * Advanced understanding of Single-Sign On and authentication protocols such as SAML & OIDC. * Excellent problem-solving skills and ability to work well under pressure. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $121,300 - $202,100 McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. Join us at McKesson!

Information Security Engineer Your potential has a place here with TTEC’s award-winning employment experience.As a Information Security Engineer working remote in US, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! What You’ll Do Investigate security alerts and threat hunting leads across a variety of technologies (SIEM, EDR, email security, cloud, etc) as part of the SOC and with the Threat Management team. Maintain situational awareness of changes to threat landscape, industry trends, and internal operating environment. You’ll interact frequently with other members of the Information Security teams, internal IT Operations and Engineering teams, and vendor technical resources. You’ll report to the Information Security Manager. Your role is impactful as it protects TTEC from data loss and security events. During a Typical Day, You’ll Conduct proactive monitoring, investigations, and mitigation of security events Spend time understanding the environment you're responsible for and engage with various teams to gain further knowledge of the environment(s) Recognize potential, successful, and unsuccessful intrusion attempts and compromises through review and analysis of relevant event data Participate in escalation and response to significant security events What You Bring to the Role Hands-on SOC experience investigating and responding to security events across two or more of the following: SIEM, EDR, email security, NGFW, cloud platforms, threat intelligence Must have cloud platform expertise (GCP, AWS, Asure) Strong foundational knowledge of core enterprise information technologies and security principles Strong communication and interpersonal skills Ability to complete open-ended tasks with limited direction/supervision Candidate will possess 2-3 years of experience in Information Systems or IT security-related functions. IT degree and/ or training is very helpful. What You Can Expect An annual incentive program Medical, dental, and vision Tax-advantaged health care accounts Financial and income protection benefits Paid time off (PTO) and wellness time off Tuition reimbursement and access to thousands of free online courses Visit for more information Compensation The anticipated range is $68,000-$70,000 annual salary.Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. #LI-Remote

A high-level software security company located in Addison, TX is looking to bring on a Principal Azure DevOps Engineer for a full-time position. The environment is focused on Azure cloud infrastructure, Kubernetes, Docker, Terraform, and other modern DevOps tools. Experience with Helm, Istio, Azure

Job DescriptionSalary: $55K to $70K per year Job Title: Support Engineer II (Tier 2 Support Technician) Location: Dallas, Texas (On-Site local candidates only) Employment Type: Full-Time (Part-Time options may be considered) About K3 Technology K3 Technology is a leading IT services company dedicated to helping medium to large-sized businesses overcome IT challenges. We provide comprehensive managed servicesfrom end-user support and cloud migrations to disaster recovery and strategic planningallowing our clients to focus on their core business operations. With deep expertise in developing custom solutions and optimizing systems for unified data sharing, we empower our clients through innovative IT support. Our success is built on a commitment to our employees. We ensure that every team member receives the tools, training, and support necessary for professional growth while maintaining a culture of transparency, communication, and accountability. Position Summary As a Support Engineer II (Tier 2), you will serve as the intermediate technical support level for escalated issues that require more expertise than our Tier 1 team can offer. You will be responsible for troubleshooting and resolving more complex technical issues, assisting with ticket triage when necessary, and mentoring Tier 1 staff. You will ensure efficient support operations and smooth escalation management, playing a key role in bridging the gap between basic troubleshooting and advanced support. Key Responsibilities Incident Resolution & Service Request Fulfillment: • Troubleshoot and resolve issues escalated from Tier 1 within a one-hour timeframe., • Assist with categorizing and routing support tickets during peak times to maintain efficient ticket management., • Escalate unresolved issues to Tier 3 with comprehensive documentation of troubleshooting steps., • Keep clients informed about the status of their tickets and provide timely updates., • Systems: HaloPSA, NinjaRMM, Sonicwall, and MacOS, • Experience: Prior experience in IT support is required; experience within an MSP environment is a strong plus., • Technical Skills: Proficient troubleshooting skills across multiple systems (e.g., Windows environments, Office 365, MacOS, networking). Familiarity with remote monitoring and management tools is beneficial., • Soft Skills: Excellent problem-solving, customer service, and communication skills, with a high emotional IQ and a strong sense of ownership., • Adaptability: Ability to thrive in a fast-paced, on-site environment where priorities can shift quickly., • Competitive Benefits:, • 401(k) with up to 3.5% match, • Generous PTO and paid holidays, • Paid training, certifications, and ongoing professional development, • A dog-friendly, supportive on-site workspace, • Culture & Growth:, • A transparent and communicative work environment with an open-door policy, • Opportunities for personal and professional advancement, • A dynamic team dedicated to excellence in IT support If youre ready to elevate your technical support career and bring your intermediate troubleshooting expertise to an innovative team, please visit to apply and view the full job description. K3 Technology is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job DescriptionSummaryOur client is a leading IT Solutions Company located in the Dallas, TX area (Richardson, TX) and they are in need of a IT Technical Support - Level 2+. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs. Duties & Responsibilities • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Manage projects from start to finish, • Have the ability to assist in these areas as well:, • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 3 years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Working knowledge of PSA (ticketing) tools is a plus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)

Job DescriptionSalary: $65K to $90K per year DOE Job Title: Service Delivery Engineer (Tier 3 Engineer) Location: Dallas, Texas (On-Site local candidates only) Employment Type: Full-Time About K3 Technology K3 Technology is a leading IT services company dedicated to helping medium to large-sized businesses overcome IT challenges. We deliver comprehensive managed servicesfrom end-user support and cloud migrations to disaster recovery and strategic planningallowing our clients to focus on their core operations. With deep expertise in developing custom solutions and optimizing systems for unified data sharing, we empower our clients with innovative IT support that drives business success. Our employee-centric culture means we invest in our people with the tools, training, and support needed for professional growth. We foster a transparent, communicative, and accountable work environment where every team member is valued. Position Summary As a Service Delivery Engineer (Tier 3 Engineer), you are a critical member of our IT team. You specialize in resolving the most complex technical challenges and ensuring the seamless operation of our clients critical infrastructure. You will manage high-priority incidentsincluding network and server outages, advanced configuration issues, and security eventsacting as the final point of escalation for our support desk. In addition, you will serve as the Primary Engineer for assigned clients, developing a deep understanding of their environments, providing proactive recommendations, and assisting with long-term IT roadmaps. You will also mentor Tier 1 and Tier 2 team members, document recurring issues, and drive continuous improvements across the team. Key Contributions • Resolve escalated technical issues with precision and efficiency, minimizing downtime., • Serve as a trusted advisor to assigned clients, driving IT strategy and innovation., • Mentor and guide Tier 1 and Tier 2 technicians through advanced troubleshooting., • Contribute to strategic projects such as system upgrades, cloud migrations, and infrastructure optimization., • Proactively optimize client environments to reduce recurring incidents and streamline service delivery., • Advanced Incident Resolution:, • Diagnose and resolve critical network routing issues affecting multi-site connectivity with detailed firewall rule analysis and reconfiguration., • Restore functionality for a crashed domain controller server and implement long-term preventive measures., • High-Priority Network & Server Outages:, • Respond swiftly to server outages by restarting and reconfiguring services, documenting root causes for future prevention., • Troubleshoot remote worker VPN access failures caused by misconfigured firewall rules, ensuring secure and reliable connectivity., • Security Incidents:, • Investigate and respond to potential security threats (e.g., Huntress alerts for ransomware) and perform post-mortem analyses to implement preventive measures., • Resolve escalated MFA enrollment issues for high-level executives to ensure compliance without disruption., • Primary Engineer Responsibilities:, • Audit client environments (e.g., Active Directory cleanup, asset inventory reviews) to enhance security and efficiency., • Develop and maintain long-term IT roadmaps, aligning infrastructure improvements with client business objectives., • Mentorship & Knowledge Sharing:, • Guide Tier 2 technicians through complex troubleshooting scenarios and document recurring issues to enhance the knowledge base., • Project Contributions:, • Assist in migrations (e.g., on-premise file server to SharePoint) and coordinate with teams to ensure seamless transitions., • Implement network improvements (e.g., VLAN configurations) in collaboration with the NOC team Technical Environment & Tools • Core Systems: HaloPSA, NinjaRMM, Sonicwall, and advanced networking tools, • Scripting & Automation: Advanced troubleshooting often involves PowerShell scripting, • Experience: Extensive IT support experience is required; experience in an MSP environment is highly desirable., • Technical Skills: Advanced troubleshooting across multi-platform environments (e.g., Windows, Office 365, MacOS, and complex network configurations). Deep knowledge of server and network infrastructure is essential., • Soft Skills: Exceptional problem-solving, analytical, and communication skills; high emotional IQ and a strong sense of ownership., • Adaptability: Proven ability to manage high-pressure situations and shifting priorities in an on-site environment., • Competitive Benefits:, • 401(k) with up to 3.5% match, • Generous PTO and paid holidays, • Paid training, certifications, and ongoing professional development, • A dog-friendly, supportive on-site workspace, • Culture & Growth:, • A transparent, communicative work environment with an open-door policy, • Significant opportunities for career advancement and professional growth, • A dynamic team dedicated to excellence in IT support If youre ready to tackle the most challenging technical issues and drive innovation in IT support, please visit to apply and view the full job description. K3 Technology is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job DescriptionSummaryOur client is a leading IT Solutions Company located in the Dallas, TX area (Richardson, TX)and they are in need of aIT Technical Support - Level 2+. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities • Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Manage projects from start to finish, • Have the ability to assist in these areas as well:, • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 3 years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Working knowledge of PSA (ticketing) tools is aplus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)