Manager Domestic Transportation
1 month ago
Miami
Job DescriptionPosition Summary The Manager of Transportation Operations will lead all aspects of truck-based brokerage operations across Drayage, Full Truckload (FTL), and Less-than-Truckload (LTL) services. This role is responsible for developing and executing procurement strategies, managing carrier/vendor relationships, improving operational processes and systems, and driving profitable growth through accurate and competitive transportation pricing. Key Responsibilities: 1. Transportation Procurement & Carrier Strategy • Lead all procurement activities for drayage, FTL, and LTL brokerage services., • Build and maintain a high-performing carrier network, expand portfolio with national and regional carriers., • Negotiate rates, contracts, service levels, and incentives., • Monitor market trends to adjust procurement strategies. 2. Carrier & Vendor Management • Develop strong partnerships with strategic carriers to ensure market relevant pricing and needed capacity across all modes and geographies., • Build executive relationships with top carriers to co-innovate on product design and IOPs, • Establish carrier scorecards, KPIs, and compliance processes to communicate clear expectations and set the baseline for productive performance reviews., • Ensure carriers meet safety, insurance, and service standards., • Lead resolution of complex service issues and high impact escalations. 3. Market Intelligence & Rate Strategy • Track and interpret market conditions across drayage, FTL, and LTL., • Leverage data sources to guide procurement and pricing decisions., • Maintain a market intelligence dashboard., • Adjust buy and sell rates based on market dynamics., • Provide regular market updates to leadership and internal teams. 4. Operational Excellence & Continuous Improvement • Develop leading indicators, KPIs and dashboards for business performance., • Collaborate with Product, IT, and Operations teams to enhance workflow, systems, reporting, and process efficiency., • Enable end to end visibility of related milestones within customer interfaces, • Identify/implement automation opportunities in operations and commercial processes., • Develop both customer and internal SOPs for transportation operations. 5. Pricing, Quotations & Profitability Management • Oversee all customer quotations, bids, and RFQs., • Partner with commercial on transportation solutions, packaging and go-to-market plans, • Ensure pricing models reflect market conditions and margin targets., • Monitor lane-level profitability and adjust strategy as needed to meet targets. 6. Leadership & Cross-Functional Collaboration • Build and mentor a high-performing transportation product and operations team, embedding a culture of continuous learning, collaboration and data driven decision making., • Serve as subject matter expert across all transport modes to elevate our commercial strategy and enhance our service offering., • Partner with Sales, Operations, Finance, and Product teams to deliver company objectives around customer experience, growth and profitability. Qualifications: Required: • 8+ years of transportation or brokerage experience., • 3+ years in a senior leadership role., • Strong carrier procurement and negotiation background., • Expertise in transportation pricing and margin management., • Experience utilizing market data in procurement and pricing., • Familiarity with TMS systems and brokerage workflows., • Strong analytical and problem-solving skills., • Demonstrated success in vendor management and team leadership. Preferred: • Experience in a mid-size or large 3PL., • Knowledge of international or port-related operations., • Familiarity with EDI/API integrations or digital brokerage tools., • Bachelor’s degree preferred but not required. Core Competencies: • Strategic procurement & negotiation, • Market intelligence & analytics, • Operational excellence & process improvement, • Vendor/carrier relationship management, • Pricing & financial acumen, • Leadership & talent development, • Customer communication, • Data-driven decision making, • Change management Powered by JazzHR wesLQt6zYm