Client Coordinator
1 month ago
Manhattan, New York
Full job description
THE EXPERIENCE Gilded Ritual is a full-service, therapeutic nail and facial bar located in the heart of TriBeCa that provides an integrative luxury approach to manicures and full hand treatment, pedicures, and other beauty services. Its expert staff of manicurists and beauty professionals can help guests establish a healthy nail and skincare routine in an enjoyable atmosphere. Professional Objective – To provide superior customer service to the clients at Gilded Ritual. To ensure that external customers receive a memorable and satisfying experience during every contact with our business, and that internal customers are able to do their best possible work. The Client Coordinator is the client’s first contact with the spa, whether by telephone or in person. They set the tone for the visit from the moment they begin interacting with the clientele. The Client Coordinator aligns communication and work activity within the spa, and is a primary agent of customer satisfaction and quality management. Job Activities Acts as a skilled and gracious host to guests of the spa and studio, insuring their complete comfort and satisfaction
Schedules, confirms and guarantees all appointments according to the company protocols
Provides thorough and knowledgeable explanations of the available services in order to maximize each sale and optimize customer satisfaction
Provides sterling telephone service to customers
Coordinates client appointment schedules to ensure smooth and efficient workflow
Checks guests in and out, offering future booking and actively building client retention
Performs sales transactions, creates and takes responsibility for point of sale data, follows procedures and maintains high standard of accuracy
Orients guests to the facility and sets them up for desired treatments as needed
Conducts walk-in retail sales
Sells gift cards, advises on gift selection, maintains accurate gift sales data
Helps to maintain a beautiful and clean physical environment in public areas of the spa
Provides facility tours to visitors and prospective clients
Facilitates effective workflow for internal customers (technical staff)
Attends and participates in general and team meetings
Maintains a polished and professional personal image
Desired Qualifications Friendly, positive attitude!
Experience in direct customer care (hospitality and retail experience excellent)
Basic computer skills and ability to learn our software application
Excellent communication skills
Schedule flexibility
Energetic, accustomed to a fast pace, experienced at multi-tasking
Zenoti Software and Hotel experience is preferred Expected hours: 20 – 40 per week Benefits: Employee discount
Flexible schedule
Paid time off
Schedule: 8 hour shift
Weekends as needed
Work Location: In person
