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Job Description The Fleet Support Engineer on the Vehicle Development team will be actively engaged in the operational uptime of our fleet. The ideal candidate will be a technical expert, adept at collaborating with cross-functional teams, meticulously documenting troubleshooting processes, and providing real-time support for daily operations. Shift: Sat-Wed 8am-6pm local time Responsibilities: • Serve as the primary point of contact for real-time escalations for sensor-related fleet issues., • Conduct in-depth root cause analysis through comprehensive log review to identify and resolve fleet issues., • Develop, update, and maintain a comprehensive troubleshooting guide for technicians, incorporating newly diagnosed faults and their resolutions., • Perform hardware bring-up and validation procedures for new sensor components (LiDAR, radar, cameras, etc.)., • Design and implement diagnostic procedures to streamline future troubleshooting processes, with a focus on sensor calibration and data integrity., • Historical review of vehicle/fleet data, including sensor data, identifying trends and issues., • Collaborate with engineering design teams to enhance tooling and improve issue detection capabilities., • Develop and implement effective countermeasures across the fleet to prevent recurring issues., • Define and capture essential data points to validate issue resolution and measure the effectiveness of implemented solutions., • Engage in cross-functional collaboration to drive continuous improvement in vehicle performance and reliability., • Availability for overtime as needed, with advanced notice provided., • Willingness to travel occasionally within the U.S. to support various operational locations. Requirements Qualifications: • Minimum 4-6 years of relevant experience in transportation, aerospace, or autonomous vehicles, with a specific focus on perception systems and sensors., • Bachelor’s degree in Electrical Engineering or Computer Engineering., • Experience with low/high voltage circuits, Unified Diagnostic Services (UDS), and how to safely troubleshoot., • Understanding of hardware and software systems architecture, communications to support in an operations setting., • Embraces a holistic problem-solving approach to identifying issues with high-level vehicle functions and drive specific resolution into single components., • Self-starter, ability to build relationships across the company., • Ability to comprehend schematics, electrical diagrams, connector end views/pinout., • Pass a background check Preferred Qualifications: • Experience with electric vehicle technology., • Experience with remotely supporting vehicle troubleshooting., • Knowledge of vehicle systems and diagnostics tools., • Experience with Linux & Python-based programming systems for fleet-level data processing., • Experience with software that interfaces with hardware., • Familiarity with networking, TCP, and socket programming. Bonus Qualifications • Knowledge of automotive functional safety (ISO26262) standards, • Firmware / Software experience (managing/developing/testing), • Experience with chassis and/or electromechanical systems, • Health Care Plan (Medical, Dental & Vision), • Life Insurance (Basic, Voluntary & AD&D), • Paid Time Off (Vacation, Sick & Public Holidays), • Training & Development, • Retirement Plan (401k, IRA), • Free breakfast and lunch

Job DescriptionCompany Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description At Featurespace, now part of Visa, we strive to be the world’s best software company at protecting our clients and their customers from fraud attacks. We do that with personality, heart and professionalism, cultivating an innovative, fun and positive team atmosphere where everybody can contribute to solving our clients’ problems in new, innovative ways. We are always seeking to be the best at what we do and make our customers smile. We are seeking a Support Engineer to join our Americas Support Team. This is a highly technical customer-facing position that goes beyond what is typically expected in an entry-level support role. You will work directly with enterprise clients, diagnosing complex issues in live fraud detection environments, and partnering closely with engineering to deliver effective solutions. You will provide support for multiple Featurespace products, including ARIC, deployed across both cloud and on-premises infrastructures. Your work will help ensure mission-critical systems remain reliable, high-performing, and secure, protecting millions of payment transactions from fraud every day. Starting on a fast-track learning program, you will quickly develop your knowledge and skills in all areas of our products to facilitate getting involved with supporting customer deployments after installation, technical diagnosis of issues, helping to shape processes and building tools to speed up our internal work. You will be part of the team who is responsible for providing our customers with a world-class service and technical support through all communication channels and touchpoints. You will act as the single point of contact for our post-deployment customers, engineers and QA to achieve positive and creative outcomes to their support requests. Responsibilities: • We hire people with a willingness to adapt to a variable role, so along with the key responsibilities below, we ask for ownership of any other duties as required., • Act as a primary technical contact for customers in the Americas after deployment., • Manage inbound support requests via calls, tickets, and email, ensuring timely acknowledgment and clear communication., • Provide professional updates on case progress and resolution timelines., • Diagnose application, database, and infrastructure issues with precision., • Investigate and resolve Linux-based system problems using shell tools and scripts., • Analyze logs, configurations, and data flows to identify root causes., • Work with engineers and QA to ensure that issues are resolved, and fixes deployed, in a timely fashion., • Maintain suitable deployment-specific support documentation., • Deliver quality by planning and being organized. This role is not able to support any form of sponsorship (This includes support such as : J-1, F-1, CPT, or OPT and employment-based sponsorship such as: H-1B, H-1B1,E-3, O-1, TN and any EAD card holders that may need assistance in the future.) This position is open to candidates to be based in Atlanta, Denver, Miami, Austin or Ashburn (Atlanta is the preferred location and will not offer any relocation). Visa will accept applications for this role until at least January 16, 2026 Qualifications Basic Qualifications: • Minimum of 6 months of work experience or a Bachelor's Degree, • Proficiency in Linux, including command line tools, shell scripting, and log analysis., • Familiarity with cloud platforms such as AWS or Azure., • Experience working in a customer-facing role, technical or non-technical., • Fluent in English and Spanish, both written and verbal., • Two or more years of work experience, • A Degree in a scientific or numerate discipline, e.g. Computer Science, Physics, Mathematics, Engineering., • Experience with MongoDB / NoSQL databases., • Performance testing and understanding of networking concepts., • Ability to communicate well internally and with customers, adapting fluidly to different audiences – ranging from highly technical software architects to non-technical business owners., • An understanding of source control, database architecture and some level of programming (Java or Python preferred) Additional Information Work Hours: Varies upon the needs of the department. Travel Requirements: This position requires travel 5-10% of the time. Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code. U.S. APPLICANTS ONLY: The estimated salary range for this position is $66,600 to $109,400 USD per year, which may include potential sales incentive payments (if applicable). If you are located in Colorado, the estimated salary range for this position is $66,600 USD to $103,300 USD per year. Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.