Sales Advisor: Grown Brilliance
9 days ago
Boston
Job Description About the Brand: Grown Brilliance, founded by Akshie Jhaveri—a third-generation jeweler—was built on a mission to create a transparent and value-driven approach to fine jewelry. With 100% conflict-free lab-grown diamonds of the highest quality, Grown Brilliance combines timeless style with conscious living. Inspired by her family’s legacy, Akshie sought to redefine the jewelry industry by empowering clients with beautifully crafted, sustainable jewels that transform how they look and feel. As a proud minority-female-founded and 75% female-led company, Grown Brilliance champions women who push creative and commercial boundaries, inspiring future generations to pursue their passions. About the Role: We are committed to finding exceptional talent to represent our boutique on Newbury St. We are seeking dynamic Part-Time and Full-Time Sales Associates who are passionate about delivering outstanding in-store experiences, driving customer satisfaction, and fostering meaningful brand connections. The ideal candidate excels at creating positive, lasting customer interactions while building brand loyalty. They thrive in a fast-paced, evolving environment, adeptly balancing multiple priorities and consistently putting the customer first. Key responsibilities include supporting sales initiatives, enhancing team and customer engagement, maintaining visual and operational standards, and contributing to the overall success of the store. This role may include opening and closing responsibilities and the potential for keyholder duties. As part of the Leap platform, this individual will have the unique opportunity to support other brands in our portfolio through new store openings, activations, and coverage needs. Familiarity with emerging retail technologies such as Shopify, Endear, Slack, and Google Workspace is a strong advantage. Position Qualifications: • Experience in luxury retail with a growing understanding of premium accessories, including basic knowledge of materials, product features, and the service expectations of high-end clientele., • Availability: Flexible and adaptable to meet business needs, including days, nights, weekends, and holidays, showcasing a commitment to operational excellence., • Physical Requirements: Maintain an active presence on the sales floor, with energy and focus while standing, walking, using ladders, and lifting up to 50 pounds to meet business demands and deliver an elevated customer experience. Interpersonal Skills: • Client-Centric & Hospitality-Driven- seeks to create genuine and authentic connections, anticipates needs and possesses exceptional selling skills., • Brand Champion: Demonstrates deep product knowledge and delivers accurate, valuable insights to enhance the client experience., • Adaptable: Thrives in a dynamic, matrixed environment by staying nimble, maintaining a growth mindset, identifying root causes, and creatively solving challenges., • Collaborative Team Player: Actively seeks and offers feedback, excels at building relationships, and thrives when working closely with teams., • Strong Communicator: Effectively shares information, listens actively, and builds positive relationships with team members and clients to support a collaborative environment., • Professional & Reliable: Consistently punctual and dependable, adept at handling client inquiries, complaints, and requests with empathy and professionalism., • Sales Performance: Drive results by focusing on conversion rates, Units Per Transaction (UPT), Average Order Value (AOV), and return clients., • Excel in customer retention by delivering personalized experiences, leveraging effective networking, and maintaining exceptional Net Promoter Scores (NPS), fostering lasting relationships and loyalty. The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others. To hear more about our platform directly from our CEO, click here! Leap Perks: • Bonus Eligible, • Medical, Dental & Vision benefits (must average 32+ hours a week), • AllOne Health - Employee Assistance Programs, • 401K, • Accrued PTO:, • Part-Time hourly employees can accrue based on local laws Powered by JazzHR O2DJuSDWDP