Service Desk Technician
1 day ago
Fair Lawn
Job Description Service Desk Technician At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 years. We are in search of a Service Desk Support Technician to join the dynamic team of professionals providing world-class IT services to its clients in the NYC metro area. This is a great opportunity for a self-starter with a proven track record to develop, implement, and support various initiatives in the area of IT Support. Responsibilities: • Provide initial contact and incident resolution to customers with hardware, software, and application problems., • Attempt to resolve as many incidents during the first call as possible., • Document incident resolution and status in incident PSA tool., • Provide day-to-day support for localized PC issues., • Create and manage user accounts and provide remote troubleshooting support to customers., • Provide input and update to standard operating procedures., • Participate in the organization's change management process., • communicating and escalating issues using sound judgment and self-initiative., • Previous experience in IT, customer service, or other related fields, • Ability to build rapport with clients, • Strong troubleshooting and critical thinking skills, • This is a Full-Time position., • All standard benefits are included such as medical/dental/vision insurance and vacation time., • We encourage and reward professional certifications, • Salary will be based on experience. Please send your resume with the expected salary. Applications lacking expected salary will not be considered. 8k1tLb4J57