Crisis communications jobs in Camden, New JerseyCreate job alerts

Job Description POSITION DESCRIPTION TITLE: Lead Teacher Community and Group Services: Preschool Academy ORGANIZATIONAL UNIT: Catholic Social Services, Community Based Services Division SUPERVISION: Direction from Preschool Director of Catholic Social Services, Casa del Carmen Preschool Academy MAJOR RESPONSIBILITIES: The Lead Teacher is responsible for participating on a cohesive teaching team, coordinating the curriculum, and managing the day-to-day operational activities of the classroom. Teachers must be team players who understand children’s cognitive, social, emotional and physical development in order to ensure a safe and stimulating classroom environment where children are actively engaged and encouraged to succeed while helping to maintain a positive environment that fosters life-long learning traits in children. The Teacher must be skilled in communicating with both children and adults in order to meet the needs of the children, effectively guide teacher assistants, and resolve parental concerns. PRINCIPLE DUTIES AND RESPONSIBILITIES: • Coordinate and implement educational curriculum by developing classroom activities based on developmentally appropriate practices and early learning standards., • Plan and execute compelling, age appropriate daily lessons that encourage learning growth., • Lead by example; encourage teaching team success through modeling and coaching., • Plan individual and group age-appropriate activities to actively engage children and encourage social, cognitive and emotional growth., • Maintain frequent communications with parents through informal discussions, progress reports, and parent-teacher conferences., • Ensure all center policies and state regulations are met., • Ensure a healthy classroom environment – including maintaining appropriate hygiene and cleanliness standards and safety and security of children., • Supervise teacher assistants and classroom volunteers to ensure they are following planned activities, hygiene and safety standards., • Maintain accurate records, forms and files., • Maintain personal professional development plan to ensure continuous quality improvement., • Participate in monthly staff meetings, weekly supervision, and CSS trainings/meetings and meetings/trainings required by funders., • Other tasks and duties as assigned. REPRESENTATIVE KNOWLEDGE/SKILLS/ABILITIES: • Knowledge of and orientation to the philosophy of the Agency as presented in the Mission Statement., • Minimum of 2 years of professional child care experience., • Strong oral and written communication skills and basic computer skills., • High energy and the ability to work well with others (staff, children, and parents) and to foster a team environment., • A strong understanding of child development., • Infant/child CPR and First Aid certification., • Knowledge of crisis intervention techniques, child abuse reporting, and de-escalation techniques., • Excellent leadership, organizational, and interpersonal skills., • Must clear full background check and must pass health screening., • Must be able to lift up to 30 pounds., • Associate’s Degree in early childhood education or related field of study with a minimum of 30 Credits in ECE required., • Bachelor’s Degree in early childhood education or related field of study with a minimum of 30 Credits in ECE preferred. CONTACT INFORMATION • Shari Gold, Preschool Director

Job Description Who We Are Avenues Recovery Center is a nationwide network of drug and alcohol rehab centers with seventeen locations across seven states. We offer highly individualized treatment in a clean, modern, comfortable setting, spanning every level of care, including detox, residential, PHP, IOP, and outpatient services. The secret to our success is our people - merged with a premier clinical program, it's allowed us to transform the lives of thousands of people to date. If you're passionate about recovery and want to impact others in a meaningful way - we warmly invite you to join our growing family! What You'll Do • Educate communities and potential referral sources about services available at Avenues as well as what makes us the best choice for those struggling with substance abuse and mental health conditions., • Develop and maintain working relationships with hospitals, providers, therapists, attorneys, probation officers, relief workers, and other SUD treatment programs., • Attend outreach events, conferences, meetings etc. and market the Avenues brand., • Provide in-service trainings and addiction education for potential referral sources., • Facilitate individual and family crisis intervention as necessary., • Collaborate with admissions team, executive and clinical directors, and directly report to National Director of Community Outreach and Clinical Partnerships, to drive steady admissions., • Maintain documentation via salesforce on daily activities. What We're Looking For • Experience within the substance abuse field, direct Outreach experience preferred, admissions, clinical or medical experience., • High School diploma/ GED or Bachelor's in Communications or Marketing preferred., • Valid and current state-issued driver's license and vehicle., • Excellent interpersonal skills, written communication skills., • Authentic, trustworthy and impactful personality., • Confidentiality, collaboration, and time-management skills a must. Where You'll Work The outreach coordinator is a hybrid role which includes both in-facility work such as tours and meetings with onsite leadership and discharge planners but is predominantly a remote position. The primary objective of the role is to build and maintain referral relationships within the local community. The outreach team is a mobile extension of our on-site facility, the outreach team ensures that the Avenues brand is known and trusted in the local and wider community. Why Join Us? Avenues features a rich, fulfilling workplace culture where each person is valued, and greatness is pursued. We support our employees unconditionally, and work to provide them with every resource they need to excel! Aside from generous PTO and compensation, when you join the Avenues family, you'll be eligible for the following benefits package: • 401K with employer match, • Eligible for HRSA STAR federal student loan repayment, • Medical Insurance, • Dental, • Vision, • Accident, • Critical Illness, • Hospital Indemnity, • Voluntary Short-Term Disability, • Voluntary Long -Term Disability, • Employer-Paid Life and AD&D, • LifeTime Benefit Term Insurance with Long Term Care, • Legal Coverage, • Pet Insurance, • Identity Theft Protection, • Employer-Paid Employee Assistance Program, • Flexible Spending Account (FSA) - Medical Apply today! Job Posted by ApplicantPro

Job Description Job Title: Culture/MTSS Facilitator Supervisor Job Title: Principal Employment Status: Full-time; 10-month FLSA Status: Salary The management services offered to our family of charter schools, allows us to collectively become a change agent and national leader in urban education as evidenced by student awareness of self, high academic achievement, positive school culture and community transformation wherever we serve. Essential Functions The MTSS Facilitator is responsible for the safety and well-being of scholars with a focus on academic and emotional growth, in addition the MTSS facilitator is responsible for serving an assigned group of scholars through the MTSS process as well as assisting school staff in maintaining a climate conducive for learning. The MTSS coordinator manages the culture of the building while establishing the case management process for scholars in tiers one and two. Responsibilities: • Case manages a group of assigned scholars in MTSS tiers one and two utilizing the Navigate 360 curriculum, • Record and log interactions, document meetings and parental communications, • Facilitate smooth transitions at the start and end of the school day and throughout the day., • Participate in training to understand cohesive implementation of the MTSS process., • Serve as the case manager for assigned scholars including behavior, attendance and academic interventions., • Enforces the Code of Student Conduct and all school policies and procedures., • Intervene to minimize potential conflicts between students to prevent escalation of situations., • Participate in the implementation of the School Climate Plan., • Reinforce appropriate behavior with individual students., • Monitor student behavior during unstructured time., • Perform related work as required., • monitors in key areas of the hallways and near restrooms to provide support and ensure safety., • Ensure staff are trained to handle emergencies in hallways and restrooms, including medical incidents or student conflicts., • Use of Safe Crisis Management training when intervening with scholars during physical Conflict., • Bachelor's Degree, • One to Two Years Experience working in an urban school environment., • Bring a spirit of enthusiasm, energy, and multi-cultural awareness., • Possess strong written and oral communication skills., • Utilize proper discretion in dealing with confidential matters., • Work well without close supervision and with little direction., • Be able to solve problems independently and manage projects alone. Employee Name (Print): ________________________________________________ Signature: ____________________________________________________________________________ Date: ________________________________________________________________________________

Job DescriptionCompany Description A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here. What we offer • Impact - The work you do here matters to millions., • Growth - Philadelphia is growing, why not grow with it?, • Diversity & Inclusion - Find a career in a place where everyone belongs. The Office of Community Wellness and Recovery (OCWR) leads Mayor Parker’s initiative to address the twin problems of homelessness and opioid crisis and provides leadership in developing, planning, and organizing programs focused on wellness and recovery. The initiative involves a $100M capital funding infusion (FY25 capital budget year) to spur development of a wellness campus to provide continued housing and supports for individuals working on recovery and sobriety. Job Description The Program Coordinator will oversee and manage onsite, daily implementation of campus programming at Riverview Wellness Village. Reporting to the Deputy Director of OCWR, the Program Coordinator will collaborate closely with OCWR leadership, consultants, as well as onsite teams, leaders and subject matter experts from partnering agencies to identify, source and implement supplemental and core services at Riverview Wellness Village. The role involves program planning and design, resource identification and navigation, consistent communication with multiple stakeholders, and a commitment to excellence in program execution. The Program Coordinator will be the on-the-ground contact for program scheduling, logistics, and tracking. Essential Functions · In collaboration with key stakeholders and community organizations/partners, create and manage a comprehensive strategy for supplemental and core programming and service delivery for the Riverview Wellness Village community. · Project manage the sourcing, program planning, and implementation of key supplemental services including, but not limited to, workforce development, education, recreation, and other wellness activities. · Plan and facilitate community-building activities, meetings, and peer-led groups aligned with the strategic vision of the Office of Community Wellness and Recovery. · Foster partnerships with local organizations and agencies to enhance and expand community wellness and recovery services. · Develop, clarify and manage the scope, scheduling and communications of all campus programming initiatives in addition to supporting with tracking agency deliverables and program targeted outcomes. · Administrative coordination of onsite provider agency meeting. · Ensure project requirements are achieved in a timely fashion and within budget guidelines. · Determine project costs/ensures delivery on time and within budgetary guidelines · Monitor and assess the effectiveness and impact of existing community wellness and recovery initiatives and make recommendations for improvement. · Serve as a primary contact for provider agencies who work with the campus community to address client-related or logistical challenges and be a resource that disseminates information to the campus community. · Address minor conflicts or concerns promptly, using de-escalation and communication skills, and elevate significant concerns to leadership appropriately. · Collaborate with other city departments and agencies to ensure a holistic and integrated approach to community wellness and recovery. · Coordinate and facilitate the community engagement plan for the Office of Community Wellness and Recovery which educates community partners of the goals of OCWR and provides visibility for all members of the Wellness Continuum. · Plan and implement volunteer engagement activities as well as host tours at Riverview Wellness Village. · Represent the city at community events and meetings to promote and raise awareness about community wellness and recovery initiatives. Knowledge • Strong background in community health and recovery, experience with programming in a residential service community as well as a passion for creating positive change., • Ability to set a plan for and coordinate cross-functional teams with clear goals and objectives, • Excellent organizational and time management skills., • Proven ability to foster strong working relationships within teams, across departments, and with external partners to drive project success., • Proficiency in developing detailed project plans, monitoring progress, and ensuring timely delivery while balancing competing priorities., • High energy and commitment to hospitality and fostering a culture of positivity and opportunity. Abilities: • Ability to create and execute program plans from concept to optimization., • Capability to manage multiple projects simultaneously, effectively prioritizing tasks and resources to meet tight deadlines without sacrificing quality., • Ability find compromise and to address and resolve conflicts or challenges within teams, ensuring project progression without disruption., • High level of precision and attention to detail, ensuring all aspects of a project are executed with accuracy and meet defined quality standards. Qualifications · Completion of a Bachelor’s degree program at an accredited college or university with a major coursework in Social Work, Public Administration or a closely related field · Minimum of at least 3 years working coordinating agency programming and collaboration · 3+ years of project management experience is a plus. · Master’s Degree preferred. Any equivalent combination of education and experience determined to be acceptable by the Office of Community Wellness and Recovery and Human Resources. Additional Information TO APPLY: Interested candidates must submit a cover letter and resume. Salary Range: $75,000-$85,000 Discover the Perks of Being a City of Philadelphia Employee: • Transportation: City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more., • Parental Benefits: The City offers its employees 8 weeks of paid parental leave., • We offer Comprehensive health coverage for employees and their eligible dependents., • Our wellness program offers eligibility into the discounted medical plan, • Employees receive paid vacation, sick leave, and holidays, • Generous retirement savings options are available, • Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness. *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to . For more information, go to: Human Relations Website:

Job DescriptionBrian Communications is a strategic communications agency, led by Brian Tierney, with expertise in strategic counsel and planning, branding and advertising, public relations and crisis communications. As one of the fastest-growing communications firms in the region with headquarters in Center City Philadelphia a, we are currently seeking a Senior Account Executive (SAE) to join our growing team. This role is a full-time opportunity with a hybrid (WFH/Office) schedule – Center City office. The Role: The “Day-to-Day” is Yours: With the guidance of senior leadership, Senior Account Executives are asked to manage day-to-day client relationships and public relations activities. This oversight includes the execution of aggressive media relations programs, development of messaging and materials, planning/supervision of client events and integration of social media strategy/execution into campaigns. These are the nuts and bolts of account leadership and Senior Account Executives are at the heart of it. Anticipate, Anticipate, Anticipate: Shifting to a more strategic role is crucial to the successful Senior Account Executive. This role requires an ability to move from consistent media monitoring to consistent “big thinking,” developing new ideas for both clients and the agency. It’s also about looking further ahead than just the next day, anticipating the needs of clients and agency leadership in meeting key business goals and objectives while enhancing the brand. Manage Up and Down: Senior Account Executives mentor and oversee the work of junior staff while also supporting senior agency leadership. The successful SAE is comfortable providing junior staff with guidance and feedback, encouraging growth and good work but also, in addressing work that may need improvement before client/agency review. The SAE is comfortable having conversations with agency leadership, when needed, to flag client concerns and/or junior staff work issues. This open communication is both encouraged and expected within this role as it is crucial to health of the agency. Embrace a Different Kind of Heat: The SAE must recognize their increased responsibility and pivot to advise on crisis and issues management, offering a unique learning experience that requires quick-thinking, quick-work, and a quick “yes” to being part of the team. The Ideal Candidate Is… • Strategy first, always considering how clients can elevate their brand when developing communication initiatives to meet dynamic business objectives, • A detail-oriented multi-tasker who thrives in a fast-paced environment and can appropriately prioritize client needs, • A manager and mentor to junior staff, providing insights and tactical guidance that enhances their experience and skills, • A skillful writer, editor and media pitcher who can help oversee message/material development among junior staff, • An active listener and an active learner, who welcomes guidance from senior agency leaders, • Comfortable managing client budgets and developing ideas/initiatives within them, • Demonstrates a proactive work style, • Respectful of clients, colleagues, and the media. We’re all in this together., • Bachelor’s Degree: Communications, Public Relations, Journalism, English, or a related field., • Full-time professional experience: 3-5 years in agency public relations or a similar position, • Experience in healthcare is a plus!, • Experience with Meltwater, • Strong marketing, strategy, interpersonal, and communication skills Perks: • Hybrid work schedule, • Health Benefits (Medical, Dental and Vision), • 401k, • Amazing colleagues, • Comprehensive Parental Leave, • Employee recognition program (Bonusly), • Various opportunities to enhance professional skills, • Active Employee Resource Groups (Wellness & DEI Committees), • Two week 'Work from Anywhere', • Generous PTO policy, • Summer Fridays We provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Job Description Position Title: Outpatient Therapist (PCIT Clinician) Reports to: Clinical Supervisor Department: Administration Adoption Behavior Health HBDS IPS PEP Face Forward Foster Care Residential TPII Program: FLSA Status: Exempt Non-exempt Fee-for-Service Location: Coulter Street The Juvenile Justice Center of Philadelphia (JJC) is a non-profit, multi-service organization that serves the needs of disadvantaged children, youth and families. Our mission is to maintain families through supportive services, to prevent children and youth from being placed in care, and also to ready families for reunion with their children. POSITION SUMMARY The Outpatient Therapist is an integral team member of the Behavior Health department. An Outpatient Therapist for PCIT delivers child centered, family-focused PCIT sessions utilizing the evidence-based approach and protocols. Services are delivered in an office setting with full PCIT specifications and an authorization is not required for this service. Treatment is focused on strengthening the interactive relationship between the young child and the parental figure through play based interactions. The therapist utilizes strategies derived from the principles of attachment and behavior modification to help the child and family reach their goals. Our programs serves children with diagnoses that include but are not limited to: Autistic Spectrum Disorder, ADHD, Mood and Anxiety Disorders, PTSD, and severe emotional disturbance. Therapeutic services assist in integration or reintegration into least restrictive school, home, and community based settings. EDUCATION/CREDENTIALS/EXPERIENCE Master’s Degree from an accredited university in a clinical mental health discipline, such as: Psychology, Counseling, Clinical Social Work, Psychiatric Nursing, and Marriage and Family therapy, for example. The Master’s Degree must include 12 credit hours of clinical coursework in the foundations of behavioral health and the provision of mental health services (i.e., individual, group and family therapy, abnormal psychology, psychopathology, cognitive behavioral and psychodynamic therapy, crisis counseling, assessment, child development, personality theory, psychotherapy lab, clinical practicum). Other courses may count as determined by a review of the transcript/syllabi. At least two (2) years verified experience in the mental health field. One year post Master’s degree experience providing therapy/counseling to children and youth. POSITION RESPONSIBILITIES • The therapist is assigned the responsibility to ensure that the needs of allocated children and families are being properly cared for. Any concerns about a family or child must be immediately communicated to the Clinical Supervisor or then the next higher administrative position whether in or out of office hours, • A therapist must accept any case assigned to him/her. Discussion around allocations will take place and there is room for negotiation, but the Clinical Supervisor makes the final decision. Once a case is assigned, the therapist has to maintain the responsibility for the case up until a point of transfer of responsibility, this point of transfer being the decision of the Clinical Supervisor. This is to ensure continuity of care., • The therapist must carry out all instructions of the Psychiatrist, Clinical Supervisor, and Program Director, precisely and in accord with time-lines. If for some reason, the directives or decisions cannot be carried through, the therapist is responsible for immediately communicating the problem to the Clinical Supervisor and Clinic Director; so that revised decisions can be made. This close communication between the therapist and the psychiatrist and Clinic Director is essential and is a major responsibility for therapists., • If there is an urgent matter or an issue of crisis, the therapist must call one of the emergency mental health facilities for decision making assistance. The Clinical Supervisor and/or Program Director should be informed of these situations immediately., • The therapist is expected to maintain close communication with any involved outside agencies including other JJC departments, case manager, placing agency representatives, etc. (whichever is applicable)., • The therapist must meet with the assigned caseload in accordance with program policies and procedures., • The therapist must participate in initial treatment plans, ongoing treatment plans, case reviews and discharge procedures., • The therapist is responsible for the maintenance of each assigned client’s record. The therapist must complete all paperwork in accordance with the BH policies, • The therapist is responsible for meeting with the Clinical Supervisor and/or Program Director for clinical supervision according to the following BH policies. The onus is on the worker to agenda any issues that are of concern., • The therapist must work with outside agencies, informing them of progress, adjustment to treatment, and all other pertinent issues pending appropriate consents., • The therapist must maintain consistent contacts and show rate with individuals on the caseload. The utilization of services is tracked so that feedback can be given in supervision and expectations can be outlined., • Other duties as outlined by Clinical Supervisor and/or Clinical Director., • Makes appropriate referrals for clients and families psychological and psychosocial needs as part of the continuing support plan at discharge., • Administers and interprets assessment instruments., • The therapist is expected to document outreach efforts to individuals and families., • Use creative strategies to encourage individuals and families to participate in therapy., • Represent JJC at community meetings and participate in recruitment events when needed., • Perform other duties as assigned by Clinical Supervisor or Program Director pertaining to the needs of the department. PHYSICAL DEMANDS/WORK ENVIRONMENT • Routine community and office environment working with children, adolescents and families., • Employee may be involved in de-escalating client behaviors using JJC approved techniques. Potential exposure to blood borne pathogens., • Ability to independently utilize routine office equipment., • The physical demands and work environment described are representative of those that must be met by an employee to successfully perform the essential functions of this job., • Participates in meetings to ensure priorities are clear, coordination is good and communications are open., • Cooperates and communicates as a multi-discipline staff team member through formal meetings, informal discussion and other participation as necessary., • Models traits of a responsible team member, executing job responsibilities, open communication, good follow through; supports team members to do the same. Ensures compliance with all JJC’s policies and procedures, including confidentiality and reporting suspected abuse in accordance with CPSL, 23 Pa.C.S. § § 6301—6385, and JJC policies and procedures.

Job Description Brian Communications is a strategic communications agency, led by Brian Tierney, with expertise in strategic counsel and planning, branding and advertising, public relations and crisis communications. As one of the fastest-growing communications firms in the region with headquarters in Center City Philadelphia, we are currently seeking a Designer to join our growing team. This role is a full-time opportunity with a hybrid (WFH/Office) schedule – Center City office. The Role As a Designer at Brian Communications, you’ll play an essential role in our creative team helping bring campaigns and brands to life across digital, social, and traditional channels. You’ll work closely with the Art Director and Creative Director to translate strategy into thoughtful, visually compelling work that supports both our clients and our agency’s own brand initiatives. This role is ideal for a designer who thrives in a fast-paced, collaborative environment, eager to grow and enjoys seeing projects through from concept to completion. As a member of Team Brian you’ll work on creative solutions under the direction of our Creative Director with additional mentorship from our Art Director. Key Responsibilities • Develop and produce high-quality design assets across print, digital, and social., • Apply and evolve brand systems., • Support internal marketing materials and new business presentations., • Prepare final production files and manage vendor deliverables., • Partner with Art Director, Creative Director, and Project Manager to meet project timelines., • Participate in brainstorms and client reviews., • Communicate proactively on project progress and challenges., • Stay current on design trends, platforms, and tools., • Mentor interns or junior team members when applicable., • Contribute to a positive, collaborative team culture., • 2-4 years of design experience (agency preferred)., • Bachelor’s degree in design or related field preferred (or equivalent experience)., • Experience with PowerPoint, HubSpot, or motion graphics is a plus., • Proficiency in Adobe Creative Suite (InDesign, Photoshop, Illustrator), • Familiarity with Figma preferred, • Strong portfolio demonstrating versatility across brand, digital and social, • Working knowledge of production requirements for both print and digital media, • Mentorship from Art Director and Creative Director, • Hybrid work schedule, • Health Benefits (Medical, Dental and Vision), • 401k, • Amazing colleagues, • Comprehensive Parental Leave, • Employee recognition program (Bonusly), • Active Employee Resource Groups, • 2-week 'Work from Anywhere', • Generous PTO policy

Job DescriptionHHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. Are you a strategic communicator who thrives in fast-paced environments and knows how to turn complex updates into clear, customer-friendly messaging? We’re looking for a Customer Communications Manager to be the strategic owner of external communications and messaging that builds trust and drives adoption during key customer moments (i.e. product changes, incidents, launches, industry updates). Using tools like Pendo and HubSpot, and applying best practices in crisis and proactive communication, you’ll ensure our payer and provider customers receive timely, helpful, and relevant information—especially when it matters most. As the Customer Communications Manager you will own external customer communications across channels, ensuring clarity, confidence, and resulting in measurable engagement for payer and provider audiences. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This role follows HHAeXchange’s hybrid work model, with an expectation to report to an HHAeXchange office if located within commuting distance of one. While the general expectation is three days in-office, business needs may dictate specific in-person requirements We are seeking candidates located in New York City, Minneapolis, or DC metro areas.Essential Job Duties • Own the strategy and execution of customer-facing communications for product updates, industry developments, service interruptions, incidents, and other key company announcements., • Lead incident communications by creating and implementing strategic plans that clearly explain product-related issues, customer impact, and required actions—ensuring concerns are addressed quickly and effectively., • Craft clear, timely messages tailored to specific customer segments and delivered through the right channels to maximize transparency and engagement., • Define and own the customer segmentation strategy to ensure the right customer get the right communication at the right time., • Lead cross-functional governance cadences with Product, Engineering, Technical Customer Care, Customer Success, and Customer Experience teams to ensure communications are accurate, timely, and customer-centric. Own the customer communication calendar framework to ensure every stakeholder is aware of what customers are receiving what communications and ensure an optimal customer experience., • Develop talking points and guidance for customer-facing teams to ensure consistent and confident messaging during incidents, product changes, and market events., • Use tools like Pendo and HubSpot, along with segmentation strategies, to target communications based on customer type and impact., • Own logistics for customer webinars, including landing pages, invitations, Zoom/HubSpot setup, reminders, and follow-up communications., • Create and maintain landing pages for product releases, campaigns, and key updates, ensuring clarity, accessibility, and alignment with customer needs., • Own KPI framework & reporting for customer communications (adoption, engagement, NPS) and publish quarterly scorecard. Use data-driven insights to iterate and perform ongoing improvements – always keeping the customer experience at the center., • Continuously refine communication templates, cadences, and delivery channels to enhance clarity and customer engagement., • Be available after hours, as needed, to lead communications strategy and execution for urgent incidents or system events requiring timely customer communications and internal coordination., • Serve as subject matter expert in communications and messaging for our customer base and mentor other team members as needed., • Other duties assigned by supervisor or HHAeXchange leader. Other Job Duties, • Other duties as assigned by supervisor or HHAeXchange leaderTravel Requirements, • Travel up to 10%, including overnight travelRequired Education, Experience, Certifications and Skills, • Bachelor’s degree or equivalent experience in communications, marketing, or related field., • Minimum 5 years of experience in external communications, customer communications, or marketing roles., • Experience leading enterprise-scale customer communications programs with measurable KPIs (e.g. engagement, adoption, NPS), • Direct experience in home care, with an understanding of the agency/provider perspective., • Proven ability to manage customer-facing communications, including product releases, market updates, incident/crisis communications, webinars, and landing pages., • Strong writing, editing, and messaging skills with the ability to translate complex concepts into customer-friendly language., • Proven ability to influence senior stakeholders in a matrixed org, • Experience with communication and marketing platforms such as Pendo, HubSpot, and other customer engagement tools., • Familiarity with segmentation strategies for targeting communications., • Strong organizational and project management skills with the ability to handle multiple priorities., • Excellent verbal and written communication skills; able to influence and collaborate with cross-functional stakeholders., • Calm under pressure, with the ability to deliver clear, transparent communication during incidents. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Position Title: Program Supervisor Reports to: Program Director Department: Administration DOPP Behavior Health HBDS IPS PEP Foster Care TIPS CIC AERC FLSA Status: Exempt Fee-For-Service Non-exempt Location: 5217 Overbrook Ave. POSITION SUMMARY: The AERC Supervisor is an integral member of the AERC team. The AERC Program Supervisor will perform all duties associated with ensuring high quality programming for all on-site and off-site programming. The AERC Program Supervisor will spend most of their time coordinating activities, maintaining a monthly calendar of events, interviewing facilitators, and arranging recreational and cultural enrichment activities. He/she will coordinate all van pick-ups, drop-offs and when needed assist the Van Driver as an additional chaperone during van pick-ups and drop-offs and deputize in the absence of the Program Director. The hours of work are flexible and non-traditional given the many components of the program are based between the hours of 4pm and 8pm. The position is from the 1pm to 9pm, Monday through Friday. The AERC Program Supervisor will also arrange individual and group community service projects for every other Saturday and be present during such activities. He/she will ensure that all community service projects are done in accordance to BARJ standards. He or she will ensure that an accurate and descriptive certificate of completion is granted to each youth who participates in all community service projects and upon successful completion of the program. This position is full time, as the Supervisor will be actively involved in cultivating employment activities, arranging vocational training opportunities, housing opportunities, post educational activities, along with programming at the site. EDUCATION/CREDENTIALS/EXPERIENCE: • Bachelors in one (1) of the following disciplines: Psychology, Social Work, Sociology, Education, Criminal Justice, or other Human Service field is preferred and will substitute for 1 year of experience. Master’s degree preferred., • An annual physical form verifying that the employee is “free from contagion"., • Act 160 PA criminal, Child abuse and FBI Clearances., • Possess valid driver’s license with clean driving record. SKILLS: • The ability and willingness to adjust hours in accord with job responsibility., • Ability to provide empathy and understanding to youth with complex needs., • Ability to maintain effective working relationships and communicate with coworkers, administration, youth, vendors, and others in a courteous and professional manner., • Possess excellent oral and written communication skills., • Possess self-control and emotional regulation skills in a stressful environment and when assisting youth in crisis., • Demonstrated ability to effectively work and communicate with diverse staff with a strong commitment to supporting a team environment., • Ability to use a computer to send and receive written correspondence., • Ability to create spreadsheets and other documents using Microsoft Office software., • Ability to work collaboratively with other professionals., • Ability to lead and co-facilitate focus group sessions., • Possess thorough understanding of educational, child welfare, and judicial systems and the knowledge, skills, and ability to navigate these systems successfully., • Strong organizational skills with the ability to multi-task without compromising quality POSITION RESPONSIBILITIES: • Ensure all program activities and events operate effectively, according to schedule and are consistent with Pennsylvania’s Balanced and Restorative Justice (BARJ) model., • Responsible for receiving and reviewing referrals in collaboration with the AERC Program Director before confirming youth placement in the AERC program., • Coordinate and oversee the program activities, arrange individual and group community service projects, and ensure that, at no time, there is a lapse in programming., • Develop and maintain working relationships with probation, DHS, court, school officials, community partners, and community service organizations to develop and implement collaborative youth services., • Create and maintain a monthly calendar of program activities, events, and service projects., • Interview and schedule facilitators and arranging recreational and cultural enrichment activities., • Arrange and schedule transportation for all program participants., • Assist the Van Driver as an additional chaperone during van pick-ups and drop-offs as needed., • Deputize in the absence of the AERC Program Director., • Plan, supervise and coordinate all community service projects and ensure they are done in accordance with BARJ standards., • Plan and coordinate Family Engagement activities in collaboration with AERC Program Director., • Ensure that an accurate and descriptive certificate of completion is granted to each youth who participates in all community service projects and upon successful completion of the program., • Perform other job-related duties as assigned. PHYSICAL DEMANDS/WORK ENVIRONMENT: • The ability and willingness to adjust work hours in accord with youth and Phila. School district schedule., • The ability and willingness to work with a wide range of ages, cultural views, and experiences., • The ability to walk, drive, see, bend, stand, and verbally communicate., • Must be flexible, as there will be times when there will be a need to work on Saturdays and during the day for special trips., • Employee may be required to de-escalating youth behaviors using approved techniques., • There may be potential exposure to blood borne pathogens. Contributing to the team • Participates in meetings to ensure priorities are clear, coordination is good and communications are open., • Cooperates and communicates as a multi-discipline team member through formal meetings, informal discussion and other participation as necessary., • Models traits of a responsible team member, executing job responsibilities, open communication, good follow through; supports team members to do the same., • Responds promptly to the concerns and interests of the clients, parents, guardians and funding entities and other JJC staff., • Ensures compliance with all JJC’s policies and procedures, including confidentiality and reporting suspected abuse in accordance with CPSL, 23 Pa.C.S. § § 6301—6385, and JJC policies and procedures

Job DescriptionHHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. We’re looking for an experienced Digital Customer Engagement Manager to join our Customer Experience team and lead the strategic design and execution of automated digital customer journeys that deliver exceptional customer experiences. This role is focused on helping our state/payer-sponsored homecare provider customers successfully adopt the HHAeXchange platform and realize its full value throughout every stage of their lifecycle. In this role, you will own digital engagement programs that drive provider activation and result in measurable adoption of our platform, aligned with defined milestones and strategic goals. You’ll create scalable one-to-many engagement programs—including automated onboarding and adoption workflows, in-app experiences, targeted email campaigns, in-person events, office hours and webinars—that guide providers from initial onboarding through sustained platform use. Your work will be data-driven and outcome-oriented, with a strong emphasis on delivering the right message at the right time to drive action and reduce friction. Success will be measured in provider activation, platform adoption targets, and customer sentiment (i.e. NPS, CSAT). Success in this role requires deep understanding of the customer journey, from implementation to long-term engagement. You’ll collaborate cross-functionally with teams such as Payer Customer Success, Implementation, Sales & Marketing, Technical Support, Customer Training, Internal Enablement, and Product. You’ll also leverage tools like Pendo, Salesforce, and HubSpot to orchestrate and optimize digital touchpoints that scale customer success.This role follows HHAeXchange’s hybrid work model, with an expectation to report to an HHAeXchange office if located within commuting distance (typically 3 days/week), unless business needs dictate otherwise. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. We are seeking candidates located in New York City, Minneapolis, or DC metro areas.Essential Job Duties • Own the digital customer engagement strategy and execution for providers participating in state or payer-sponsored EVV programs, ensuring seamless progression through onboarding, adoption, and value realization., • Design and execute automated customer journeys: drive the end-to-end digital experience (email, in-app messaging, webinars, and resource hubs, etc.) to drive platform adoption and deliver value to the right user/customer at the right time in their journey based on customer segmentation and lifecycle stage. Continuously optimize based on performance insights., • Lead a cross-functional governance cadence for digital engagement across Payer CSMs, Payer Implementation, TCC, Marketing, and Product to support optimizing digital experiences and ensuring consistent, coordinated communication throughout the provider journey. Define and own the digital communications calendar by state/payer., • Partner with Product to drive feature adoption from our sponsored provider segment via Pendo/in-app., • Measure & Optimize – Own KPI framework & reporting (activation, adoption, NPS/CSAT) for sponsored providers and publish a quarterly scorecard. Use data-driven insights to iterate and improve campaign strategies, always keeping the customer experience at the center., • Ensure compliance across State/Payer contracts: ensure all communications and digital programs align with contractual requirements across state programs. Deliver accurate, timely, and consistent messaging across every state/payer program rollout., • Serve as subject matter expert on activation and adoption championing best practices and mentioning partners across communications, enablement and customer experienceOther Job Duties, • Other duties as assigned by supervisor or HHAeXchange leaderTravel Requirements, • Travel up to 10%, including overnight travelRequired Education, Experience, Certifications and Skills, • Bachelor’s degree or equivalent experience in communications, marketing, or related field., • 5+ years of experience in digital engagement strategy or customer communications and customer success/engagement roles., • Experience leading enterprise-scale digital programs across segments; strong analytical acumen (turning data into experience design changes)., • Proven experience working with a scaling portfolio of customers, automating customer experiences, and driving adoption and value outcomes., • Proven ability to influence senior stakeholders in a matrixed org; budget/vendor management a plus, • Direct experience in the home care industry, with an understanding of the agency/provider perspective preferred, • Experience coordinating across multiple internal departments to deliver cohesive customer engagement strategies., • Familiarity with state-sponsored healthcare programs or other regulated environments is highly preferred., • Proven ability to manage customer-facing communications, including product releases, market updates, incident/crisis communications, creation of webinars, and landing pages., • Strong writing, editing, and messaging skills with the ability to translate complex concepts into customer-friendly language., • Skilled in leveraging platforms such as Pendo, HubSpot, and other customer engagement tools to design and deliver campaigns that drive adoption and engagement., • Familiarity with segmentation strategies for targeting communications., • Strong organizational and project management skills with the ability to handle multiple priorities., • Excellent verbal and written communication skills; able to influence and collaborate with cross-functional stakeholders., • Calm under pressure, with the ability to deliver clear, transparent communication during incidents. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description PHILADELPHIA ANTI-DRUG/ANTI-VIOLENCE NETWORK (paan) POSITION: Human Services Coordinator JOB DESCRIPTION POSITION SUMMARY The Anti-Violence programs at PAAN represent a continuum of care that includes mentoring, advocacy, mediation, job readiness programming, job training, employment assistance, parenting and facilitating enrolment in treatment. We currently operate two primary programs: The Community Crisis Intervention Program (CCIP) emphasizes intervening on behalf of the community and has no age parameters. This concept is based on the work of PAAN's predecessor, the Philadelphia’s Crisis Intervention Network. This nationally recognized agency, founded in the mid-1970s by James Mills and Bennie Swans, effectively addressed gang violence, drug abuse and drug trafficking and was credited with dramatically decreasing gang-related deaths in Philadelphia for over a decade. CCIP aims to replicate Crisis Intervention Network's approach to combat today's community violence. CCIP combats violence by intervening where the violence is most prevalent. We use credible messengers who are products of Philadelphia's most violent neighborhoods as outreach workers to foster meaningful relationships with would be perpetrators as well as law abiding residents. CCIP works to provide those involved in criminal activities with positive alternatives. The Human Services Department (HSD) is headed by a director and includes 3 Case Managers, 2 Human Services Coordinators and a Career/Employment Specialist. This department addresses the special needs of CCIP referrals. The staff work to develop and facilitate the effective/consistent utilization of resources while supplementing the support provided by our CCIP Advocates. This Human Services Coordinator (HSC) will assist in identifying the presence of physical or mental health impairments, substance abuse issues, homelessness, educational, family and other social history patterns that impact the individual’s behavior and development. The HSC will be responsible for developing a network of partners along with a social service resource manual which the agency can utilize to best service communities. HSC will have established office hours to meet with individuals on an as needed basis. This position will act as a resource to The Community Crisis Intervention Program (CCIP). DIRECT REPORT: This position reports directly to PAAN’s Director of Human Services PRIMARY RESPONSIBILITIES: • Serve as a collaborative member of the management team: Supervise case managers on the appropriate approach to the cases; maintain regular and timely communications with coordinators and other members of the management team; provide support to the case managers and their clients; and identify and advocate for appropriate options for the client and or their families., • Develop, plan and oversee workshops and presentations for the purpose of providing information regarding community-based programs, and other positive program opportunities/services to youth on the quarterly basis., • Develop and prepare a community resource book by geographic area in order to identify and ensure utilization of community-based organizations that positively support areas of concern (i.e. educational programs, drug and alcohol programs, parenting/SNAP programs, mental health and counseling programs, homelessness, etc.), • Collect social and family history information through interviews and review of documentary materials, including highly sensitive and confidential information, to identify psychosocial influences and patterns in the client’s development and behavior including, but not limited to, socio/cultural/economic status and behavioral health issues., • Maintain accurate and confidential records for each person participating in programs., • Develop and manage data base for individuals who actively enrolled/have participated in and completed educational, and other positive programs that improve their quality of life., • Meet with individuals during established office hours, and properly document these meetings., • Provides one-on-one and team support to direct service workers on case management and documentation/development (training), • Other task as required by the Director of Human Services EDUCATION AND QUALIFICATIONS: • A master’s degree in social work (MSW), Psychology, Counselling or related field or equivalent experience is required., • Minimum of 2-5 years’ experience in dealing directly with underserved populations and communities., • Must possess excellent leadership, problem solving and analytical thinking skills., • Must have strong interpersonal and teamwork skills and can work independently with minimum supervision., • Must possess excellent networking/ relationship building skills., • Must be detail-oriented, and possess excellent writing, speaking, facilitation, coaching and computer skills., • Must obtain a Criminal Background, Childline, and FBI Clearances., • Must be proficient in Microsoft Office products (Excel, Word, etc.) and database experience. UAC/PAAN is an Equal Opportunity Employer

Job DescriptionCompany Description A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here. What we offer • Impact - The work you do here matters to millions., • Growth - Philadelphia is growing, why not grow with it?, • Diversity & Inclusion - Find a career in a place where everyone belongs. The Office of Public Safety coordinates the deployment of resources and personnel dedicated to violence prevention for the City of Philadelphia. Within the Office of Public Safety is the Division of Safe Neighborhoods. Philadelphia’s Division of Safe Neighborhoods (DSN) prioritizes public safety within our communities, with an emphasis on ending gun violence in Philadelphia. Our objective is to disrupt the detrimental cycle of gun violence by implementing a comprehensive strategy that tackles the root causes and offers rehabilitation and prevention resources. By supporting and expanding upon local innovations that enhance public safety in Philadelphia and building upon evidence and place-based initiatives, DSN aims to create a safe and resilient Philadelphia equipped with the essential resources for achievement. The Division of Safe Neighborhoods recognizes the significant impact of trauma on perpetuating gun violence. Consequently, as a social support initiative, DSN prioritizes addressing community mental health through community outreach and engagement. We also recognize that the most effective services come from within our communities, and our office demonstrates this understanding through our robust partnerships with community organizations throughout Philadelphia. Job Description Position Summary We seek to hire a highly motivated and talented individual as a program specialist specializing in Philadelphia's Division of Safe Neighborhood’s Tactical and Rapid Response Program to coordinate program services and community outreach initiatives. The tactical program is a collaborative effort that provides essential context for gun violence within the designated police districts' pinpoint and GVI areas to the City's environmental and social service providers. Rapid Response Protocol is comprised of key representatives from the City who can mobilize teams and direct needed services and support to assist victims, witnesses, and others in the community impacted by a recent shooting or homicide that requires a unified crisis response. As the Tactical and Rapid Response Program Specialist, you will play a key role in supporting various organizational programs' planning, implementation, and evaluation. Your responsibilities will include coordinating activities, managing resources, and ensuring program objectives are met efficiently and effectively. You will be responsible for assuring that the program complies and will report to the Tactical and Community Response Director. Essential Functions The Tactical and Rapid Response Program Specialist will be responsible for the oversight, coordination, and quality assurance of the social services provided by the Division of Safe Neighborhoods (DSN), including, among others, the following duties: • Case management: Ensures compliance and that procedures are developed/ enforced in alignment with the standards of DSN., • Outreach Coordination: Collaborate with partnering community-based organizations to implement a plan of action regarding community engagement and crisis response, • Program Evaluation: Coordinates process for improving organizational performance by recommending areas or approaches for improvement initiatives or activities, performing new procedures, collecting data, and providing input to Tactical and Rapid Response Program., • Project Management: Monitor program progress and report on key performance indicators., • Develop and facilitate relevant relationships between all participating social service agencies to support identifying available resources for crisis workers to deploy to the community., • Implement and sustain community contacts within the operating districts., • Proactively identify and create new partnership opportunities with individuals/networks/groups who engage in violence prevention initiatives., • Support Tactical and Community Response with special event in PPD pinpoint areas., • Prepare and submit regular reports on programming activities and outcomes., • Support and train new credible messengers., • Responsible for assisting with the preparation of written documents, including, but not limited to, blog posts, fact sheets, flyers, policy briefs, news releases, etc., • Ability to prepare or supervise the preparation of reports and records., • Support the outreach of 211 Violence Prevention Helpline., • Maintain accurate and up-to-date program records and databases., • Collect, analyze, and report data related to program outcomes., • Conduct program evaluations and assessments to identify areas for improvement., • Collaborate on special projects for other DSN program initiatives. Our working hours are generally 37.5 hours per week in office full-time. Qualifications Preferred Education: • A bachelor’s degree in social work, education, criminal justice, communications, or a related field is required, or a student currently enrolled in a college/university with at least 10 years of relevant working experience is required. OR any equivalent combination of education and experience determined to be acceptable that has included the completion of a graduate’s degree program and the specific experience:, • Knowledge of and experience working with Philadelphia communities, • Experience in working with community organizations/agencies and high-risk populations is a must., • Applicant should have excellent leadership, conflict resolution, and communication skills., • The applicant should have experience working with and between different systems. Additional Information TO APPLY: Interested candidates must submit a cover letter and resume. Salary Range: $50,000-$55,000 Discover the Perks of Being a City of Philadelphia Employee: • Transportation: City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more., • Parental Benefits: The City offers its employees 8 weeks of paid parental leave., • We offer Comprehensive health coverage for employees and their eligible dependents., • Our wellness program offers eligibility into the discounted medical plan, • Employees receive paid vacation, sick leave, and holidays, • Generous retirement savings options are available, • Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness. *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to . For more information, go to: Human Relations Website:

Job DescriptionDescription We are seeking a proactive and detail-oriented Communications Coordinator to manage and enhance our internal and external communications. This role is ideal for a professional who excels in crafting clear and compelling messages to strengthen our brand voice and improve organizational transparency. Key Responsibilities • Develop, edit, and distribute internal and external communications, such as newsletters, company updates, and press releases., • Collaborate with various departments to ensure message alignment and brand consistency., • Coordinate and support company events, presentations, and internal meetings to improve employee engagement., • Assist in creating communication plans that support organizational goals and objectives., • Manage crisis communication plans and media inquiries to protect the company's reputation., • Gather and analyze feedback from communications initiatives to refine future strategies. Skills, Knowledge and Expertise • Exceptional Writing and Editing Skills: Ability to craft clear, engaging content for various audiences., • Organizational Skills: Strong ability to manage multiple projects and meet deadlines., • Interpersonal Skills: Comfortable working with different departments and handling sensitive information., • Problem Solving: Adept at handling communication challenges quickly and effectively., • Attention to Detail: Meticulous with editing and information verification. Benefits • Competitive salary and annual performance-based bonuses., • Comprehensive health, dental, and vision insurance., • 401(k) retirement plan with company match., • Paid time off, including holidays, vacation, and personal days., • Career development opportunities and access to professional training., • Collaborative and supportive work environment.

Job Description Position Title: Case Manager Reports to: Program Director Department: Administration Adoption Behavior Health HBDS IPS PEP Face Forward Foster Care Residential TIPS CERC Program: FLSA Status: Exempt Non-exempt Location: 100 West Coulter Street Hours: Days: POSITION SUMMARY: The Case Manager will assist at-risk youth in achieving socially and academically through intensive comprehensive programming; and prevent at-risk youths’ entry or re-entry into the Child Welfare system. The program will provide comprehensive, intensive early intervention services for youth exhibiting high or at-risk behaviors. The programming builds upon youths’ resiliency and sense of self-worth for positive outcomes and redirection. There are no traditional office hours. Case Managers will work primarily in the afternoon and evenings, specifically during the school year and at weekends to provide maximum involvement with the family and the identified clients. There may need to be a need to start early to help a participant get to school. The Case Manager will be placed on an on-call roster and will be responsible for providing emergency assistance to clients assigned in the program 24 hours a day while on duty. EDUCATION/CREDENTIALS/ EXPERIENCE: • A bachelor’s degree in human services, preferably social work (BSW) or counseling, plus two years’ experience in family-based social work., • An annual physical form verifying that the employee is “free from contagion"., • Act 168, FBI, child abuse and PA criminal Clearances within one year of hire., • A proven and demonstrated ability and experience in working with within a team-based setting and group settings., • Ability to use a computer to send and receive written correspondence., • Ability to work collaboratively with other professionals., • The ability and willingness to adjust work hours in accord with client schedule., • The use of currently inspected car, including the possession of current automobile insurance and driver's license., • The ability and willingness to work with a wide range of ages, neighborhoods, cultural views, and parenting experiences., • The ability to walk, drive, see, bend, stand, and verbally communicate. POSITION RESPONSIBILITIES:, • IPS is a program designed to provide a safe and holistic environment for at-risk youth to develop themselves and their confidence, through an engaging, supportive and strength-based environment. IPS staff will develop programs and activities that include the 7 core concepts of resilience, which are the program’s core values., • The major responsibility, therefore, is to resolve issues, ensure stability and to develop positive youth development and academic support., • The IPS Case Manager is responsible for providing service linkages for all members of the family as appropriate., • The IPS Case Manager will facilitate all academic progress in collaboration with the youth’s school., • The Case Manager will collect all academic records to determine current academic status of youth and make personal contact with school counselor and teachers to gather all necessary educational information including attendance, behavior reports and Statewide testing reports., • The Case Manager will develop an academic support action plan with the school counselor thorough n inter-agency meeting with the goal of improving and supporting the youth academic progress, • Coordinate and monitor the implementation of the academic support action plan., • Engage care givers to take a more active role in the youth’s school settings by accompanying them to school meetings and attending school functions., • Assist the parent/caregiver to advocate for their child’s educational needs and helping them navigate through the school support system and introducing them to the Educational Law Center and other educational advocacy groups and parent groups., • Coordinate with school counselor to develop post-secondary plan for older youth., • Ensure prior to and during the discharge planning the enrollment in after school or other remedial or enrichment activities as needed, especially beyond the youth’s involvement in the IPS program., • The IPS Case Manager will co-facilitate the site based program in which each youth will participate three times a week., • The main tenets of the role include identification of, and referral to, needed services, agency leadership in coordination, and active goal-directed support for the youth and family., • The Case Manager will work collaboratively with the assigned counselor and develop activities and coordinate community service/engagement programs. At crisis times, there may be a need to “double team”., • The maximum caseload is 17 clients. Case longevity is determined by court and or DHS personnel., • The Case Manager’s role is to be able to report to the court that identified issues have been resolved through a collaborative effort with school personnel and community resources and through the site-based programming activities., • Case Manager must meet with the supervisor weekly for supervision., • Case Manager must meet with the family and see all children once each week, and must coordinate work with others involved with the family, possibly including parent aides. Minimum DHS contact stipulations must be adhered to., • Case Manager will form an “after hours on call” roster, with alternating back up of the program director. In this way, families can access our staff round-the-clock., • Case Manager will ensure that services and counseling are commensurate with identified issues, and may need to be increased beyond minimum standards., • Following assessment of family’s identified needs, Case Manager will identify community resources, and work collaboratively with the Counselor to assist families with linking them to the appropriate community resources., • Case Manager is responsible for ensuring that school age children receive the appropriate services that meet their educational needs., • Case Manager will ensure that he/she keeps accurate documentation specifically all unsuccessful efforts to maintain the expected level of intensity and monitoring. All documentation and communication will be directed to the assigned DHS worker or court personnel via e-mail correspondence, telephone calls, and with hard copies to be kept in client’s file., • Case Manager will facilitate the family’s transportation for appointments with other service providers by providing directions, tokens, as needed, and accompanying on public transportation or driving them to appointments and meetings in their own vehicles., • Case Manager must attend monthly team sessions to determine and monitor service appropriateness for each youth and to inform the team of the client’s adherence to orders of the Court and to the program., • Case Manager must attend all mandatory IPS trainings and activities hosted by the Department of Human Services or designee., • Participates in meetings to ensure priorities are clear, coordination is good and communications are open., • Cooperates and communicates as a multi-discipline staff team member through formal meetings, informal discussion and other participation as necessary., • Models traits of a responsible team member, executing job responsibilities, open communication, good follow-through; supports team members to do the same. Ensures compliance with all JJC’s policies and procedures, including confidentiality and reporting suspected abuse in accordance with CPSL, 23 Pa.C.S. § § 6301—6385, and JJC policies and procedures