Property Manager
4 days ago
Atlanta
About the Company Diamond National Realty and Crystal Property Services is hiring a detail-oriented and proactive Property Manager to oversee the daily operations of an assigned property or group of properties. This role ensures strong on-site execution, maintains high operational and financial performance, and delivers a consistent, high-quality resident experience. The Property Manager will partner with the Portfolio Manager and corporate teams to align day-to-day operations with company standards, regulatory compliance, and long-term asset value. The Property Manager will work closely with the Portfolio Manager and corporate teams to uphold company standards, ensure compliance, and protect the long-term value of the property. Key Responsibilities Operations & Property Administration • Oversee all day-to-day property operations in alignment with company policies and procedures., • Manage the on-site office, ensuring efficient workflow, proper documentation, and timely resident support., • Coordinate, track, and follow up on maintenance work orders to ensure prompt and quality resolutions., • Maintain curb appeal, building cleanliness, safety standards, and overall property condition., • Ensure timely unit turns, inspection readiness, and adherence to operational timelines. Resident Relations & Experience • Serve as the primary point of contact for all resident inquiries, concerns, and service requests., • Deliver a strong customer experience through responsive communication and problem resolution., • Support resident retention through proactive engagement, education, and service excellence., • Provide notices, updates, and community information in a professional and timely manner., • Assist with or coordinate resident-focused events or initiatives when applicable. Leasing, Marketing & Occupancy • Manage the full leasing cycle including showings, application processing, eligibility verification, and lease execution., • Maintain accurate and complete leasing files that meet company and regulatory standards., • Implement marketing and outreach efforts to increase qualified traffic and drive occupancy., • Monitor renewal schedules, coordinate lease extensions, and minimize unit vacancy periods., • Support the preparation of units for move-ins and ensure readiness for new residents. Financial Management & Collections • Oversee rent collection, post payments, and follow up on outstanding balances and delinquencies., • Maintain accurate resident ledgers, deposit logs, and financial documentation., • Track operating expenses and support adherence to the property’s annual budget., • Identify opportunities to improve revenue performance and reduce controllable expenses., • Support financial reporting and assist the Portfolio Manager with monthly or quarterly reviews. Compliance, Reporting & Risk Management • Ensure compliance with federal, state, and local housing regulations, as well as company policies., • Keep complete, organized, and audit-ready records including leases, resident files, inspections, and financial documents., • Conduct regular unit and property inspections to identify areas of risk or needed repairs., • Support compliance audits, file reviews, and required reporting activities., • Respond to emergencies, incidents, and safety concerns while following crisis-management protocols. Team Coordination & Vendor Management • Collaborate closely with on-site maintenance teams to ensure efficient property operations., • Coordinate vendor services, verify completion of work, and ensure adherence to quality expectations., • Assist with onboarding, training, or procedural alignment for on-site staff when needed., • Promote teamwork, communication, and consistent performance across site functions.