Customer experience manager jobs in Jersey City, NJ - Page 3Create job alerts

Full Job Description Job Overview: We’re seeking a motivated and outgoing Guest Service Associate to support both in-office and out-of-office functions for our premiere tour company, HeliNY. This role is ideal for someone who enjoys engaging with people, thrives in a dynamic environment, and has a passion for both customer service and hands-on marketing. The ideal candidate will spend part of their time in the office handling customer inquiries via phone and email, and the other part actively promoting our services in the community. Your goal will be to generate awareness, attract new customers, and drive ticket sales while ensuring a smooth and welcoming experience for every client. Key Responsibilities: Customer Service (In-Office): · Answer incoming phone calls and respond to customer emails promptly and professionally · Assist walk-in clients with booking tours and answering general questions · Manage scheduling, basic data entry, and maintain accurate records of sales and customer interactions · Provide outstanding service to ensure repeat business and customer satisfaction Field Work & Sales (Out-of-Office): · Promote our sightseeing tour services, charter flights, and destination packages to potential customers in designated public areas and high-traffic spots · Create brand and product awareness by distributing flyers, engaging with potential customers, and offering on-the-spot information · Persuade potential clients to visit the office and book tours or learn more about our other helicopter experience offerings. · Track and report outreach activity and generate sales leads · Work closely with the office team to align on promotions, messaging, and sales goals Qualifications: · 2+ year of experience in customer service, retail, hospitality, or in-person sales · High school diploma or GED required; college coursework or a degree in Marketing, -Communications, Business, or Hospitality is preferred · Experience in field marketing, tourism, hospitality, or aviation is a plus · Outgoing, friendly personality · Excellent verbal communication and interpersonal skills · Highly motivated, reliable, and capable of working independently · Basic computer literacy (email, spreadsheets, and booking systems) · Bilingual or multilingual candidates are encouraged to apply Additional Requirements: · Must be available to work the full Friday–Sunday schedule consistently · Ability to stand, walk, and be active for extended periods while working in the field · Comfortable working both indoors and outdoors in various weather conditions Job Type: Part-time Expected hours: 24 per week Benefits: - Employee assistance program - Referral program Schedule: - 8 hour shift - Day shift - Evening shift - Every weekend Education: - High school or equivalent (Required) Experience: - Customer service: 2 years (Required) Shift availability: - Night Shift (Required) - Day Shift (Required) Ability to Commute: - Hoboken, NJ 07030 (Required) Ability to Relocate: - Hoboken, NJ 07030: Relocate before starting work (Required) Work Location: In person

Job Title: Sales Associate & Brand Ambassador – Sidewalk Pop-Up Sales (NYC) Position Overview: This is an informal, grassroots sales role where we set up jewelry pop-ups on busy sidewalks in Williamsburg, SoHo, and Chelsea. These aren’t official events or vendor markets—more like spontaneous, street-side sales that rely heavily on your energy, initiative, and judgment to engage customers and drive sales. You’ll also serve as a brand ambassador, representing our values and creating positive connections with everyone you meet. Key Responsibilities: Independently set up, manage, and break down sidewalk jewelry sales displays using the folding table, inventory, and price lists provided Act as a knowledgeable and enthusiastic brand ambassador, engaging passersby and building brand awareness Drive sales through excellent customer service and product knowledge Process mobile payment transactions accurately and efficiently Maintain a clean, organized, and inviting sales area Use your judgment to adjust approach based on weather, foot traffic, and other unpredictable factors Monitor inventory and communicate restocking needs Follow safety guidelines and local regulations for sidewalk selling Report daily sales and customer feedback Schedule & Locations: Fridays through Sundays, 11:00 AM – 7:00 PM Pop-ups take place in Williamsburg, SoHo, and Chelsea Qualifications: Retail or sales experience preferred but not required Comfortable working outdoors for extended periods in varying weather Strong communication, interpersonal, and brand representation skills Self-motivated, reliable, and able to work independently Comfortable with mobile payment technology Why Join Us? If you’re an adaptable self-starter who thrives in a spontaneous, grassroots sales environment and enjoys connecting with people while representing a vibrant brand, this is the perfect role for you!

Our well-established high-end optometric practice is seeking a full-time experienced ophthalmic and contact lens technician to support our team of top-tier eye care professionals. We specialize in providing advanced care for complex visual conditions, with a focus on specialty contact lenses, ocular disease management and cutting-edge diagnostic technology. A customer-service oriented and punctual applicant will have a minimum of 2 years experience and excellent communication and interpersonal skills. Strong knowledge of contact lens training and proficiency with pre-testing equipment is helpful. We will offer training for any gaps.

Customer Service Representative Job Responsibilities: Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. [Work Hours & Benefits] The working hours are flexible, and you can opt to work from any location of your choice while working online and from home. The business will supply you with all the tools you need, including a computer, to operate from home. Guaranteed are enough instruction and fairly compensated training hours. During regular business hours, the salary is $39.00 per hour, and the training costs $30. You can work a maximum of 45 hours per week for full-time employment and 20 hours per week for part-time employment. Customer Service Representative Qualifications / Skills: Customer service Product knowledge Market knowledge Quality focus Problem solving Documentation skills Phone skills Listening Resolving conflict Analyzing information Multi-tasking Education, Experience, and Licensing Requirements.

Position Summary: We are seeking a reliable and professional Security Guard to join our team. You will be the first point of contact for customers, responsible for maintaining a safe environment, checking IDs for age verification, monitoring security cameras, and assisting with entry protocol. Responsibilities: Greet and welcome customers in a friendly and professional manner Verify customer age and ID before entry (21+ only) Monitor live security camera feeds and report suspicious behavior Maintain a visible presence to deter theft and ensure safety Enforce store policies and procedures related to security Respond to emergencies or disturbances professionally and promptly Coordinate with dispensary staff to manage customer flow Report any security incidents or issues to management Requirements: Valid New York State Security Guard License High school diploma or equivalent Previous experience in security or customer service preferred Excellent communication and observational skills Professional appearance and demeanor Must be 21 years of age or older Strong physical presence and ability to remain alert and assertive in high-traffic environments Capable of performing routine security tasks that may involve standing, walking, or occasional physical intervention Schedule: Flexible shifts including weekdays, weekends, and evenings

Position: Roof Lead (Solar Installer) Location: Brooklyn, NY Reports to: Roof Installation Manager Hours: Full-time, 40 hours per week ;7am - 6pm (some evenings/weekends) NonExempt About the Position Brooklyn SolarWorks is seeking a motivated and self-starting individual to join our growing installer team.The Roof Lead will be responsible for leading teams in the day to day responsibilities for a successful installation. They will ensure the process runs smoothly, and that each team member is aware of their responsibilities and action to take. Brooklyn SolarWorks reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity. Responsibilities: Adhere to and exhibit ideal safety practices, maintaining OSHA compliance. Manage and support the roof team throughout the installation process. Be accountable for all roof related project requirements including safety, structural integrity, water proofing, cleanliness, etc. Review plans/photos/notes of jobs before each job. Be familiar with all roof materials and processes. Make sure all projects are installed according to plan and each team member is actively involved. Assess the job site and roof installation and relieve the team for the day, once the job is shut down cleanly. Take and upload all photos in QB. Process and complete regular and thorough job reports at the end of each day. Carry out additional duties as required by the Manager /VP. Communicate with Customers. Communicate with Project Managers. Have a basic understanding of Quickbase. Help train junior installers. Demonstrate impeccable punctuality. Understand solar process - sale, permitting, install, post install process, etc. Understand solar basics - string sizing, grounding, panel specs, etc. Understand basic building concepts - leveling, stringing, appropriate tool use, etc. Understand solar basics - string sizing, grounding, panel specs, etc. Understand basic building concepts - leveling, stringing, appropriate tool use, etc. Required Skill Set: Valid NYS Driver’s license is required. A clean driving record is required. 40 hr SST is required. At least 2 years of field experience. Strong knowledge of roof materials, BSW’s systems and processes. Ability to lead a team of 3-5 installers. Strong customer service skills. Strong communication skills. Familiarity with NYC’s relevant restrictions (FDNY, Landmarks, DOB, etc). Comfort with power tools. Ability to lift 50 lbs, stand, walk and climb stairs/ladders. Comfort with heights / ladders. Strong time management and project management skills. Preferred Skill Set: A passion for Brooklyn SolarWork’s mission. Solar equipment and installation experience is preferred. Roofing experience is strongly preferred. Compensation & Mobility Potential: Lead Level compensation: 28-35/hr *We offer competitive compensation that is commensurate with years of relevant industry experience, skills and qualifications, certifications, and licenses. Benefits (Free options are available) Health (HSA), Vision, Dental and Life Insurance 401k (Traditional & Roth) retirement plan + 4% tiered company matching. Transportation perks/benefits Paid Time Off 11 Company Holidays Personal Days Quarterly Profit-Sharing for eligible employees Free Employee Assistance Program Commuter Travel Benefits Occasional Company provided snacks and lunches Additional Voluntary Benefits. .. i.e. HSA, FSA, Pet insurance, STD, LTD etc… How to Apply: Brooklyn SolarWorks offers equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, language, religion, age, sex, national origin, citizenship, immigration status, disability status, genetics, family or marital status, protected veteran status, sexual orientation, gender/gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Interview Stages: Candidate Applies- Resume is Reviewed- Interview Request- Interview Conducted(max 2)- Hire is made. Remote Status Travel % Not Applicable 90% Work from home is available (if applicable) post probationary period (3 months). _______________________________________________________________________ About Brooklyn SolarWorks Brooklyn SolarWorks was founded in 2015 with a purpose and mission to make “solar” appealing, easy, and available for all Brooklyn’s urban homeowners. To meet the challenges of installing solar on NYC rooftops, BSW has pioneered a one-of-a kind solar canopy design and developed unique installation methods. Brooklyn SolarWorks is a trailblazer in New York City's solar energy industry, specializing in innovative and aesthetically pleasing solar panel installations for urban spaces. We are passionate about making solar energy accessible and practical for city dwellers while contributing to a cleaner and more sustainable future. If you’re eager to be part of a mission-driven organization committed to environmental innovation and urban sustainability, we want to hear from you. Why Brooklyn SolarWorks We are committed to building a diverse, sustainably minded, comfortable and ever-growing team that allows us to deliver a high degree of customer satisfaction and provide them with clean energy solutions. We believe and advocate for work life balance and growing at a manageable pace. Our staff and our customers are who we are, and here, their voice truly matters. Company Values: Inquisitive, Committed, Adaptable, and Passionate. Awards 2023-24, Solar Power World’s Top Contractors 2024, Forbes Home’s Best Solar Companies in New York 2024, City & State’s Trailblazers in Clean Energy (T.R. Ludwig) 2024 Employee Satisfaction Survey 97% reported having a positive working relationship with coworkers 92% reported they would recommend this company as a good place to work 92% reported being treated respectfully and fairly

We are seeking a detail-oriented and organized Office Clerk to join our team. The ideal candidate will play a vital role in ensuring smooth office operations by performing various administrative tasks. This position requires strong customer service skills and proficiency in office software, making it essential for maintaining effective communication and support within the organization. Responsibilities Greet and assist visitors at the front desk, providing excellent customer service. Manage incoming calls and respond to inquiries with professionalism. Perform data entry and maintain accurate records using computerized systems. Utilize Google Suite for document creation, scheduling, and collaboration. Proofread documents for accuracy and clarity before distribution. Provide administrative support to team members as needed, ensuring efficient workflow. Handle customer support inquiries, addressing concerns promptly and effectively. Maintain an organized filing system for easy retrieval of documents. Experience Previous experience in an administrative role is preferred but not required. Strong customer service skills with a friendly demeanor. Familiarity with front desk operations and office procedures is a plus. Proficient in using Google Suite applications (Docs, Sheets, Calendar). Excellent proofreading skills to ensure high-quality documentation. Bilingual Chinese candidates are encouraged to apply to enhance communication with diverse clients. A willingness to learn and adapt in a fast-paced environment is essential. Join our team as an Office Clerk where your contributions will help create a positive experience for both our clients and staff! Job Type: Full-time Pay: $20.00 - $21.00 per hour Expected hours: 35 per week Benefits: Health insurance Paid time off Schedule: 8 hour shift Day shift Monday to Friday No nights No weekends Work Location: In person