Customer service rep jobs in Rochester, New York - Page 2Create job alerts

Care Team Solutions is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Rochester, New York. Job Description & Requirements • Specialty: ICU - Intensive Care Unit, • Discipline: RN, • Start Date: 10/07/2025, • Duration: 13 weeks, • 48 hours per week, • Shift: 12 hours, • Employment Type: Travel Registered Nurse must have 2+ years of recent experience in particular specialty Details: Must Have 2+ Years of recent Medical Intensive Care Unit experience. * Specialty: Medical Intensive Care Unit * Discipline: Registered Nurse * Start Date: 2025-10-07 * Duration: 13 Weeks * Shift: 12 Hours Overnight shift. * Hours Per Week: 48 Hours * Employment Type: Contract • Gross Weekly Pay: $2833.55 Six things that won't happen if you apply to this job: • You won't have to guess what the downsides are. We'll tell you up front., • You won't show up on day 1 and find out this is not what you signed up for., • We won't leave your phone call ringing when it's inconvenient. Business hours for you are business hours for us., • You won't get shuffled to some customer service rep when a problem pops up., • If we screw up something in securing your placement, we'll own it. That means it's on us to make it right., • You won't figure out your credentials alone. Our credentialing experts will walk you through it step by step. We've talked to thousands of travel nurses like you. We know you want good pay. You want to choose when you work. But the one thing nurse after nurse has said they want and don't have is someone in their corner. There's a lot in this business that's messed up. We're trying to be the people that fix it. You and every nurse with the guts to travel deserve it. We've worked hard for you to enjoy some one-of-a-kind benefits you'll not likely find anywhere else, because they benefit you more than they benefit us: • Our early pay program, • Student loan reimbursement, • Free well-being tele-visits with a psychologist Care Team Solutions Job ID . Pay package is based on 12 hour shifts and 48 hours per week (subject to confirmation) with tax-free stipend amount to be determined. Posted job title: MICU Registered Nurse About Care Team Solutions Two brothers who give an enormous damn. We're Justin and Kyle. Neither of us are nurses. It doesn't take a nurse to see that the way travel nurses are treated sucks. Nursing is already hard enough. Travel nursing takes serious guts. You get the toughest assignments in places you've never been. Which can be fun, but it's also stressful. You're in your element but outside of your hometown. You can be a stranger on the team. If anyone deserves someone in their corner, it's you. But that's not how most agencies operate. Which is why travel nurses hate working with them. We got into this business because we saw bucket-loads of nurses moving through the "churn and burn" travel machinery. We absolutely hate that. You'll do your best work when you have the placements you want and feel fully supported in your work. We pay our people well because we want them to treat you well. Our recruiters are amazing (we picked each of them ourselves), but if you've got a problem too big for them, they can come straight to us. We work like ten feet away. The "Churners and Burners" promise you the same benefits. They might as well copy/paste them from each other. We have them too: • 401k, holiday pay, healthcare, dental, travel, • reimbursement, etc But we've worked hard for you to enjoy some one-of-a-kind benefits you'll not likely find anywhere else, because they benefit you more than they benefit us: • Our early pay program, • Student loan reimbursement, • Free well-being tele-visits with a psychologist Benefits, • Weekly pay, • Holiday Pay, • Guaranteed Hours, • 401k retirement plan, • Wellness and fitness programs, • Referral bonus, • Medical benefits, • Dental benefits, • Vision benefits, • School loan reimbursement

Care Team Solutions is seeking a travel nurse RN Neurology for a travel nursing job in Rochester, New York. Job Description & Requirements • Specialty: Neurology, • Discipline: RN, • Start Date: 09/29/2025, • Duration: 13 weeks, • 36 hours per week, • Shift: 12 hours, • Employment Type: Travel Registered Nurse must have 2+ years of recent experience in particular specialty Details: Must Have 2+ Years of recent Neurology experience. * Specialty: Neurology * Discipline: Registered Nurse * Start Date: 2025-09-29 * Duration: 17 Weeks * Shift: 12 Hours Day shift * Hours Per Week: 36 Hours * Employment Type: Contract • Gross Weekly Pay: $2312.60 Six things that won't happen if you apply to this job: • You won't have to guess what the downsides are. We'll tell you up front., • You won't show up on day 1 and find out this is not what you signed up for., • We won't leave your phone call ringing when it's inconvenient. Business hours for you are business hours for us., • You won't get shuffled to some customer service rep when a problem pops up., • If we screw up something in securing your placement, we'll own it. That means it's on us to make it right., • You won't figure out your credentials alone. Our credentialing experts will walk you through it step by step. We've talked to thousands of travel nurses like you. We know you want good pay. You want to choose when you work. But the one thing nurse after nurse has said they want and don't have is someone in their corner. There's a lot in this business that's messed up. We're trying to be the people that fix it. You and every nurse with the guts to travel deserve it. We've worked hard for you to enjoy some one-of-a-kind benefits you'll not likely find anywhere else, because they benefit you more than they benefit us: • Our early pay program, • Student loan reimbursement, • Free well-being tele-visits with a psychologist Care Team Solutions Job ID . Pay package is based on 12 hour shifts and 36 hours per week (subject to confirmation) with tax-free stipend amount to be determined. Posted job title: SMH Level 2 RN 516 Neurology About Care Team Solutions Two brothers who give an enormous damn. We're Justin and Kyle. Neither of us are nurses. It doesn't take a nurse to see that the way travel nurses are treated sucks. Nursing is already hard enough. Travel nursing takes serious guts. You get the toughest assignments in places you've never been. Which can be fun, but it's also stressful. You're in your element but outside of your hometown. You can be a stranger on the team. If anyone deserves someone in their corner, it's you. But that's not how most agencies operate. Which is why travel nurses hate working with them. We got into this business because we saw bucket-loads of nurses moving through the "churn and burn" travel machinery. We absolutely hate that. You'll do your best work when you have the placements you want and feel fully supported in your work. We pay our people well because we want them to treat you well. Our recruiters are amazing (we picked each of them ourselves), but if you've got a problem too big for them, they can come straight to us. We work like ten feet away. The "Churners and Burners" promise you the same benefits. They might as well copy/paste them from each other. We have them too: • 401k, holiday pay, healthcare, dental, travel, • reimbursement, etc But we've worked hard for you to enjoy some one-of-a-kind benefits you'll not likely find anywhere else, because they benefit you more than they benefit us: • Our early pay program, • Student loan reimbursement, • Free well-being tele-visits with a psychologist Benefits, • Weekly pay, • Holiday Pay, • Guaranteed Hours, • 401k retirement plan, • Wellness and fitness programs, • Referral bonus, • Medical benefits, • Dental benefits, • Vision benefits, • School loan reimbursement

Care Team Solutions is seeking a travel nurse RN Endoscopy for a travel nursing job in Rochester, New York. Job Description & Requirements • Specialty: Endoscopy, • Discipline: RN, • Start Date: 09/29/2025, • Duration: 13 weeks, • 40 hours per week, • Shift: 8 hours, • Employment Type: Travel Registered Nurse must have 2+ years of recent experience in particular specialty Details: Must Have 2+ Years of recent Gastrointestinal experience. * Specialty: Gastrointestinal * Discipline: Registered Nurse * Start Date: 2025-09-29 * Duration: 17 Weeks * Shift: 8 Hours Day shift * Hours Per Week: 40 Hours * Employment Type: Contract • Gross Weekly Pay: $2622.00 Six things that won't happen if you apply to this job: • You won't have to guess what the downsides are. We'll tell you up front., • You won't show up on day 1 and find out this is not what you signed up for., • We won't leave your phone call ringing when it's inconvenient. Business hours for you are business hours for us., • You won't get shuffled to some customer service rep when a problem pops up., • If we screw up something in securing your placement, we'll own it. That means it's on us to make it right., • You won't figure out your credentials alone. Our credentialing experts will walk you through it step by step. We've talked to thousands of travel nurses like you. We know you want good pay. You want to choose when you work. But the one thing nurse after nurse has said they want and don't have is someone in their corner. There's a lot in this business that's messed up. We're trying to be the people that fix it. You and every nurse with the guts to travel deserve it. We've worked hard for you to enjoy some one-of-a-kind benefits you'll not likely find anywhere else, because they benefit you more than they benefit us: • Our early pay program, • Student loan reimbursement, • Free well-being tele-visits with a psychologist Care Team Solutions Job ID . Pay package is based on 8 hour shifts and 40 hours per week (subject to confirmation) with tax-free stipend amount to be determined. Posted job title: SMH Level 3 RN Endo/GI About Care Team Solutions Two brothers who give an enormous damn. We're Justin and Kyle. Neither of us are nurses. It doesn't take a nurse to see that the way travel nurses are treated sucks. Nursing is already hard enough. Travel nursing takes serious guts. You get the toughest assignments in places you've never been. Which can be fun, but it's also stressful. You're in your element but outside of your hometown. You can be a stranger on the team. If anyone deserves someone in their corner, it's you. But that's not how most agencies operate. Which is why travel nurses hate working with them. We got into this business because we saw bucket-loads of nurses moving through the "churn and burn" travel machinery. We absolutely hate that. You'll do your best work when you have the placements you want and feel fully supported in your work. We pay our people well because we want them to treat you well. Our recruiters are amazing (we picked each of them ourselves), but if you've got a problem too big for them, they can come straight to us. We work like ten feet away. The "Churners and Burners" promise you the same benefits. They might as well copy/paste them from each other. We have them too: • 401k, holiday pay, healthcare, dental, travel, • reimbursement, etc But we've worked hard for you to enjoy some one-of-a-kind benefits you'll not likely find anywhere else, because they benefit you more than they benefit us: • Our early pay program, • Student loan reimbursement, • Free well-being tele-visits with a psychologist Benefits, • Weekly pay, • Holiday Pay, • Guaranteed Hours, • 401k retirement plan, • Wellness and fitness programs, • Referral bonus, • Medical benefits, • Dental benefits, • Vision benefits, • School loan reimbursement

Care Team Solutions is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Rochester, New York. Job Description & Requirements • Specialty: Med Surg / Telemetry, • Discipline: RN, • Start Date: 11/04/2025, • Duration: 13 weeks, • 36 hours per week, • Shift: 12 hours, • Employment Type: Travel Registered Nurse must have 2+ years of recent experience in particular specialty Details: Must Have 2+ Years of recent Medical/Surgical/Telemetry experience. * Specialty: Medical/Surgical/Telemetry * Discipline: Registered Nurse * Start Date: 2025-11-04 * Duration: 13 Weeks * Shift: 12 Hours Overnight shift. * Hours Per Week: 36 Hours * Employment Type: Contract • Gross Weekly Pay: $2172.39 Six things that won't happen if you apply to this job: • You won't have to guess what the downsides are. We'll tell you up front., • You won't show up on day 1 and find out this is not what you signed up for., • We won't leave your phone call ringing when it's inconvenient. Business hours for you are business hours for us., • You won't get shuffled to some customer service rep when a problem pops up., • If we screw up something in securing your placement, we'll own it. That means it's on us to make it right., • You won't figure out your credentials alone. Our credentialing experts will walk you through it step by step. We've talked to thousands of travel nurses like you. We know you want good pay. You want to choose when you work. But the one thing nurse after nurse has said they want and don't have is someone in their corner. There's a lot in this business that's messed up. We're trying to be the people that fix it. You and every nurse with the guts to travel deserve it. We've worked hard for you to enjoy some one-of-a-kind benefits you'll not likely find anywhere else, because they benefit you more than they benefit us: • Our early pay program, • Student loan reimbursement, • Free well-being tele-visits with a psychologist Care Team Solutions Job ID . Pay package is based on 12 hour shifts and 36 hours per week (subject to confirmation) with tax-free stipend amount to be determined. Posted job title: MS/Tele Registered Nurse About Care Team Solutions Two brothers who give an enormous damn. We're Justin and Kyle. Neither of us are nurses. It doesn't take a nurse to see that the way travel nurses are treated sucks. Nursing is already hard enough. Travel nursing takes serious guts. You get the toughest assignments in places you've never been. Which can be fun, but it's also stressful. You're in your element but outside of your hometown. You can be a stranger on the team. If anyone deserves someone in their corner, it's you. But that's not how most agencies operate. Which is why travel nurses hate working with them. We got into this business because we saw bucket-loads of nurses moving through the "churn and burn" travel machinery. We absolutely hate that. You'll do your best work when you have the placements you want and feel fully supported in your work. We pay our people well because we want them to treat you well. Our recruiters are amazing (we picked each of them ourselves), but if you've got a problem too big for them, they can come straight to us. We work like ten feet away. The "Churners and Burners" promise you the same benefits. They might as well copy/paste them from each other. We have them too: • 401k, holiday pay, healthcare, dental, travel, • reimbursement, etc But we've worked hard for you to enjoy some one-of-a-kind benefits you'll not likely find anywhere else, because they benefit you more than they benefit us: • Our early pay program, • Student loan reimbursement, • Free well-being tele-visits with a psychologist Benefits, • Weekly pay, • Holiday Pay, • Guaranteed Hours, • 401k retirement plan, • Wellness and fitness programs, • Referral bonus, • Medical benefits, • Dental benefits, • Vision benefits, • School loan reimbursement

We’re looking for a Kelly Services Customer Service Rep to perform daily responsibilities with dedication.

We’re looking for a Remote Customer Service Rep to respond promptly to inquiries and resolve basic issues, coordinate tasks to ensure deadlines are met, and manage daily responsibilities with a focus on quality and efficiency. Other duties include assist with processing returns and exchanges, main

Now hiring a Customer Service Rep, where you will respond to questions by phone, email, or in-person, provide friendly assistance to customers and team members, and manage simple records and enter information accurately. Additional duties include support returns and exchanges in a timely manner, adh

We’re looking for a Airport Customer Service Rep to adapt to shifting priorities and business needs, maintain accurate records and documentation, and coordinate tasks to ensure deadlines are met. Other duties include work collaboratively across teams and departments, gain knowledge of company offe

Call Center / Remote] - Anywhere in U.Competitive pay / Health, dental & vision / 401k matching / PTO - As a Customer Service Rep at Beyond Finance, you will: Assist customers with inquiries and complaints via phone, email, and chat: Provide excellent customer service by actively listening, showing

Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion. As a Customer Service Representative II (CSR II), you are responsible for assisting internal and external customers and sales representatives with order entry

At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. As a FASTSIGNS Customer Service Representative/Admin, you will be the initial contact with current customers as well as prospective c

Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at OneTouch Direct, you will: Respond to customer inquiries and concerns in a timely and professional manner; Provide accurate information and solutions to customer issues; Maintain a high level of customer satisfact

Customer Service / Call Center / Remote] - Anywhere in U.Competitive pay / Benefits / Paid training - As an Inbound Sales Rep at SP Data Digital, you will: Conduct outbound sales calls to potential customers in a professional and persuasive manner; Follow up with leads and maintain accurate records

Customer Service / Fully Remote] - Anywhere in U.Competitive salary / Comprehensive benefits / Training provided - As a Billing Rep you'll: Answer heavy call volume in a remote call center environment; Answer patient questions and address concerns in a friendly and empathetic manner; Forward calls a

In this role, the Airport Customer Service Rep, where you will coordinate with other departments when needed, assist with packaging, labeling, and preparing items for delivery, and respond to questions by phone, email, or in-person.

Call Center / Customer Service / Fully Remote] - Anywhere in U.Competitive pay - As a Customer Support Rep you'll: Manage large amounts of incoming phone calls; Identify and assess customers' needs to achieve satisfaction; Build sustainable relationships and trust with customer accounts through open

Job Description Vector Marketing is looking for sales reps to join our team. Basic responsibilities include working with customers one on one, explaining our American made Cutco products, and writing up any orders. There is a great starting base pay (paid weekly) that isn’t based on sales or results, but commissions are possible based on performance. We work with Cutco products that are used in the home focusing on the kitchen and some gardening tools as well. Previous experience & knowledge about home goods isn’t needed. We work with a lot of people who are looking to build up their communication and networking skills. We provide all the training needed for success. Benefits • Excellent pay – $30.00 base-appt, not based on sales. Reps are paid weekly. We have a commission structure set up based on performance. There is an opportunity to make more, but there is still a fallback for the sales rep to make an income even if they have an off week., • Solid training – We’ve been training people to do well for over 40 years. Even if someone doesn’t decide to stay with us long term, the sales & communication skills they build are needed for any field., • Flexible scheduling – Schedules can be arranged around classes, full time jobs, travel plans, and family commitments. Seasonal work is available for those looking to earn some extra income for the holidays., • Enjoy working with people, • All ages 18+ or 17 and a high school graduate People who do well with us have experience in just about every field you can imagine - customer service, sales, marketing, receptionist or clerical work, hospitality, as a server, bartender, a line cook or other restaurant work, housekeeping, babysitting, as an administrative assistant, worked in an warehouse, advertising, cashier, retail, stocked shelves in a grocery store, or food services Seriously – just about anything you can think of! It doesn’t matter even if you have no experience at all, we can train you to do well here. We encourage applicants of all ages and experience, as we do not discriminate on the basis of an applicant’s age. If you think you would be a great fit for our sales team, fill out the contact information and a receptionist will follow up with you about setting up a virtual interview with a manager.

Call Center / Remote] - Anywhere in U.Up to $42K per year / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Transamerica, you will: Handle incoming customer inquiries via phone, email, and chat; Provide accurate and timely responses to customer questions and concerns; Trou

Call Center / Remote] - Anywhere in U.Medical, dental & vision / 401k match / PTO / Equipment provided / Internet stipend - As an Inbound Customer Service Rep, you will: Answer inbound calls and provide clear, helpful information about services and claims; Log data into our propriety medical bill re

Customer Service / Fully Remote] - Anywhere in U.Competitive pay / $500 retention bonus / Medical, dental, and vision / 401K / PTO / Equipment provided / Paid training - As a Call Center Support Rep you'll: Receive a large volume of inbound phone calls; Assist with outbound call campaigns; Answer ge

Customer Service / Fully Remote] - Anywhere in U.Up to $23 per hour / Medical, dental & vision / 401K - As a Call Center Rep you'll: Handle inbound calls, conducting initial screenings and assessments to gather vital information; Provide compassionate support to individuals in crisis, offering appro

Call Center / Customer Service / Remote] - Anywhere in U.Up to $18 per hour / Weekly pay / No weekends - As a Customer Support Rep at BroadPath, you will: Manage inbound and outbound calls to schedule, reschedule, or confirm patient appointments; Verify patient insurance eligibility and update recor

Competitive pay + bonuses / Medical, dental & vision / 401k / PTO - As a Customer Support Rep at Keeper, you will: Respond to incoming customer calls, tickets, and chats regarding product issues, service questions, and general client concerns; Coordinate and deliver onboarding and training sessions

Competitive pay - As a Customer Service Rep at Moultrie, you will: Respond to customer inquiries via phone, email, live chat and text in a timely and professional manner; Troubleshoot and resolve customer issues and concerns; Provide accurate and helpful information to customers regarding products a

Competitive pay + bonuses / Comprehensive health benefits / 401k match / PTO - As a Customer Service Rep at Turning Point Global Solutions LLC, you will: Communicate effectively with customers through various channels such as phone, email, and chat; Provide exceptional customer service by addressing

Customer Support / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / 401k / PTO / Paid training - As a Customer Service Rep at InteLogix, you will: Serve as the primary point of contact for customers who have questions about their utility service; Provide exceptional customer serv

Up to $27 per hour + bonus / Full benefits - As a Customer Support Rep you'll: Provide concierge-style service to the CrossFit community, cultivating lifetime loyalty to the brand by fielding inquiry emails; Resolve (or escalate) customer inquiries, complaints, and feedback quickly and efficiently;

Up to $25 per hour - As a Customer Service Rep at Archive Resale, you will: Provide exceptional customer service to clients through phone, email, and chat; Troubleshoot and guide customers through any questions or concerns; Utilize company software to track and update customer information; Maintain

Up to $21 per hour / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Batesville, you will: Respond to customer inquiries and concerns in a timely and professional manner; Provide product and service information to customers; Troubleshoot and resolve customer issues and com

Customer Support / Remote] - Anywhere in U.Up to $24 per hour / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Copart, you will: Manage incoming calls and emails from customers, responding promptly and professionally; Provide accurate and timely information to customers r

As a Customer Support Rep at ECP, you will: Provide exceptional customer service to clients via phone, email, and chat; Answer incoming inquiries and troubleshoot issues efficiently and accurately; Maintain a high level of professionalism and empathy while addressing customer concerns; Utilize compa

Are you looking for a company with unlimited compensation opportunity, weekly pay, and advancement to management roles? Leaf Home Stairlift, a division of Leaf Home LLC is looking to grow our team of Outside Sales Representatives TODAY! Why Work with Leaf Home Stairlift? Working with Leaf Home Stairlift is more than just another job - it is an opportunity to earn a sizable and consistent income, the freedom to grow your career on your terms, and a chance to put down roots in your community. We will supply you with pre-qualified leads and the tools for success so you can set out and start earning!! You'll be helping homeowners by introducing them to the best Stair Lifts on the market. Demonstrate a product that sells itself with pre-set appointments that are provided to you! Our highly successful, multi-channel lead generation platform provides you with high-converting, and quality pre-set sales appointments. What’s in it for me?  Prequalified scheduled leads – We provide all the quality leads you want; you just close the sale  Superior product – Our products are factory direct…there is no comparison!  Financial Freedom – Earn an average of $100k+ in the first year…Our top rep earned $250k in 2023!!  Weekly Pay – We pay weekly through direct deposit, so no more waiting weeks or months to be paid  Advancement – Endless opportunity for growth and advancement (95% of our Sales Operations Managers start as Sales Reps) Essential Duties and Responsibilities:  Meet with prospective customers using established sales methodology to educate, consult, inform, and sell!  Responsible for using established sales methodology to sell customers the proper product that fits their needs  Develop a rapport and conversation with the customer to facilitate one visit close  Leverage industry-leading product samples, support, and technology to assist you in closing the sale  Commitment to an outstanding customer service experience from beginning to end  Excellent communication and organizational skills  Energetic and engaging interpersonal skills with the drive to succeed  Ability to overcome objections in the sales process  Travel within the assigned territory based on provided and self-generated leads

Job Description Customer Relations Rep needs 1-2 years experience in customer-facing role through either customer or service or sales role Customer Relations Rep requires: Ability to multi-task and manage multiple conflicting priorities Ability to maintain composure through stressful situations Proficient in Microsoft applications Excellent written and oral communication skills required Customer Relations Rep duties: Support projects such as product allocation management, analytical reporting of initiatives regarding strategic white glove accounts Monitor visibility to shipment status, and logistic updates for franchise equipment units in transit Provide superior customer service to both internal and external customers Strategically align with the team to enhance the customer experience, with dedicated attention to high-vulnerability accounts Create and monitor strategic reporting to support the sales organization

Job Description SUMMARY: Provide outstanding customer service in a contact center operation, with proficiency in handling inbound & outbound calls for assigned account/contract. Complete customer order requests and fulfillment, data entry, maintain customer database, research and resolve customer problems. Conduct product satisfaction and customer surveys; follow-up with customers accordingly. Core competencies needed to be successful in this job include: Dealing with Ambiguity, Compassion, Composure, Customer Focus, Excellent written and verbal communication skills, Ethics and Values, Function/Technical Skills, Listening and Self Development ESSENTIAL DUTIES AND RESPONSIBILITIES • Must be able to work assigned contract hours. Various shifts typically include hours during a timeframe of 8:00am to 9:00pm, seven days a week, and holidays., • Manage and respond to contract traffic (telephone calls, emails, faxes, etc.) using customer-oriented etiquette., • Address customer issues, assuring that contract service levels and objectives are met., • Demonstrated success with outbound calling, • Greet callers, establish rapport, and project professional tone within established service standards., • Schedule and place follow-up calls/e-mails in response to customer inquiries, with little to no supervision., • Must be able to maintain strict confidentiality of sensitive information., • Process customer orders and initiate order requisitions., • Complete fulfillment and distribution of customer materials and documents., • Utilize prescribed software to document, process and/or track all customer data and follow-up., • Confer with departments or carrier personnel to expedite and/or trace missing or delayed shipments., • Work with Customer Service Team to attain serviceability improvement and process enhancements., • Contribute to the overall efficiency and effectiveness of the department and the organization by performing all other duties as assigned. OTHER SKILLS AND ABILITIES: • Effective and professional interpersonal skills., • Working knowledge of computers, primarily Microsoft Office applications and internet browsers including Inter Explorer, Google Chrome, & Fire Fox., • Flexible and adaptable to change., • Ability to interact well in a team environment., • Must be self-motivating and dependable., • Able to multitask and support at least three independent contracts., • Have exceptional organizational skills., • Strong attention to detail. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill and/or ability required. EDUCATION and/or EXPERIENCE: Associates Degree in related field preferred. Minimum of three years experience in customer service and/or Call Center industry. Or an equivalent combination of education and experience. LANGUAGE SKILLS: Bilingual representatives speaking Spanish are strongly preferred. Ability to clearly communicate concepts, processes and methods to enhance learning and skill building. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. MATHEMATICAL SKILLS: Ability to gather and interpret statistical data. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects or keyboard and reach with hands and arms. The employee is occasionally required to stand, walk, and sit. The employee must regularly lift and/or move up to 10 pounds and may occasionally lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law

Job Description Objective: To be the main point of contact to the outside world. To provide information courteously and professionally to establish long-term relationships while setting customer expectations, resolving potential issues, and delivering exceptional customer service. Roles and Responsibilities • Monitoring program execution and needs., • Successfully assist existing programs., • Order entry into ERP system., • Use tool kit to expedite answers for customers on project progress., • Capacity planer, • WIP Tracker, • Weekly Shipments, • RMA Tracker, • Communicate program progress (inventory levels, shipments quantities, projected delivery dates, and delays) with customer., • Achieves and maintains rapport with customers and works to give them exceptional service., • Acquires forecasts from customers and reconciles with open purchase orders to look for gaps., • Acts as inside sales rep to inquiries about additional orders or other opportunities., • Provide timely feedback from customers to internal team members., • Use ERP system to provide support, reports, and metrics for customers., • Detailed update of customer communications and next actions to be performed daily., • Progress reports and weekly action plan to be presented weekly in Sales meeting., • Triage customer issues, resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management for current and future state., • Time to process customer orders., • Customer retention rate. Education, Skills and Experience: • High school diploma or GED required., • Minimum 2 years’ experience in customer service., • Manufacturing Experience, • Good oral and written communication skills., • Strong computer skills including Excel, Outlook, and Word, • Strong ERP/MRP system skills., • Strong math skills., • Excellent organizational skills and attention to detail, • Ability to work independently and collaborate with a team., • Understand and abide by all company policies and procedures: including professional dress code, punctuality, attendance etc.