Customer service support jobs in Rochester, NY - Page 14Create job alerts

Job Description THE COMPANY Our client is a fast-growing, national provider of specialized environmental monitoring equipment and supplies. They serve environmental consultants, engineers, industrial hygienists, and other technical professionals who require reliable instrumentation, competitive rates, and knowledgeable service. With multiple locations across the U.S. and a new branch opening soon, they combine local expertise with nationwide reach, offering flexible rental programs and exceptional customer support. THE JOB This hybrid Sales & Marketing Coordinator role blends creative digital marketing with proactive inside sales. Youll manage inbound leads from the companys website and digital campaigns, qualify them for deeper opportunities, and proactively prospect within targeted industries. On the marketing side, youll own social media posting (LinkedIn, Facebook), create content in Canva, support monthly email campaigns, and assist in executing broader marketing initiatives. Key Responsibilities: • Respond to and qualify inbound leads (web hits), uncovering additional contacts, departments, and needs., • Build and execute call campaigns using customer lists, past quotes/orders, referrals, LinkedIn, and trade association contacts., • Create, schedule, and track social media posts (LinkedIn, Facebook)., • Assist with email campaigns, digital marketing efforts, and performance tracking., • Prepare quotes, enter orders, and maintain CRM records for all sales activity., • Collaborate with multiple branch offices to ensure orders and opportunities are handled correctly. THE QUALIFICATIONS Required: • Some experience in marketing, inside sales, or a related hybrid role., • Proficiency in Canva or similar design tools, plus Microsoft Word, Excel, and PowerPoint., • Comfort with CRM systems and structured pipeline management., • Experience balancing creative marketing projects with sales follow-up and prospecting., • Bachelors degree (marketing, communications, environmental science/engineering, or related)., • Familiarity with environmental, engineering, or technical products., • Cold calling or high-volume outreach experience., • Base salary of $45,000$50,000 plus ~$10,000 annual profit share (total target compensation ~$50,000$65,000)., • Hourly role with eligibility for company profit sharing., • Medical, dental, and 401(k) benefits (details provided during interview)., • Career growth into expanded sales or marketing roles within a growing national company., • Opportunity to directly shape the companys social media presence and contribute to market growth initiatives.

Job DescriptionJob Title: Tax Support Specialist Job Description Provide exceptional customer service through various communication channels including phone, email, and chat, while ensuring all interactions are thoroughly documented. Proactively follow up on pending issues to ensure timely resolution in accordance with service level agreements. Effectively manage and prioritize assigned tasks, with particular attention to time-sensitive responsibilities each day. Responsibilities • Provide assistance to internal and external clients based on assigned responsibilities., • Process payments and complete required filings accurately and on time., • Support clients with tax agency account registrations and related administrative tasks., • Investigate and resolve tax notices through thorough research and follow-up., • Perform data entry, create and manage spreadsheets, and verify data for accuracy., • Utilize various systems and tools including HRIS, Oracle, MasterTax, Prism, Salesforce, BNA, ClientSpace, and Microsoft Office Suite.Essential Skills, • High school diploma or equivalent required., • Minimum of 2 years of experience in a related field., • Strong customer service orientation., • Proficient in providing administrative support., • Skilled in accurate and efficient data entry., • Experienced in working with spreadsheets and data organization.Additional Skills & Qualifications, • Previous experience in payroll or tax is preferred., • Demonstrates strong attention to detail with an emphasis on accuracy, completeness, and meeting deadlines., • Excellent written and verbal communication abilities., • Capable of managing multiple systems and tasks concurrently., • Outstanding customer service and interpersonal skills., • Self-motivated with the ability to prioritize effectively in a fast-paced, high-volume environment. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision, • Critical Illness, Accident, and Hospital, • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, • Life Insurance (Voluntary Life & AD&D for the employee and dependents), • Short and long-term disability, • Health Spending Account (HSA), • Transportation benefits, • Employee Assistance Program, • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Rochester,NY. Application Deadline This position is anticipated to close on Sep 16, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email for other accommodation options.

Job DescriptionSalary: Company Overview Melroc Group is a Rochester, New York-based family office where the entrepreneurial spirit continues to drive us to be better and achieve more. Our investment focus is on mid-market businesses and commercial real estate development. With a value-additive, owners mentality approach, we work alongside management teams to accelerate growth through innovation, improved processes, and human capital development. Our culture is fast-paced, collaborative, and passionate about achieving successful outcomes. Position Overview The Marketing Coordinator position with Melroc Group will support a diverse portfolio of businesses, from established industry leaders to cutting-edge startups. This role will be a Brand Ambassador, managing our website and social media presence, amplifying our brand awareness, and helping us take the Melroc Group to new heights. It will also oversee the marketing efforts for one of our exciting equipment rental companies that is scaling fast, diving into strategic and creative marketing initiatives to support the sales efforts and the brand opening in new markets across the Northeast. As the Marketing Coordinator for the Melroc Group, you will coordinate and execute the companys marketing activities across several markets. You will be responsible for assisting in the creation and execution of omnichannel marketing, advertising, and communications, including, but not limited to, the creation of printed collateral, copywriting, social media, event coordination, and creation of any other documents or activity related to Marketing and Brand Ambassadorship for Melroc member businesses. Key Responsibilities Brand Ambassadorship • Promote Melroc Group to networks through the company's website, social media, and events., • Embody the corporate identity of Melroc Group and promote its values, ethics, and opportunities in its member businesses., • You will use your ability to use promotional strategies that will strengthen the customer-product-service relationship., • Espouse the Melroc Group business methodology to support recruitment of aligned key players for member businesses., • Manage the brand image throughout the organization, set guidelines, and maintain them. Digital Marketing and Communications • Post content, monitor activity, and increase followers on all social media platforms to promote products and the company to end users., • Prepare and write blog articles and case studies for print and online publication., • Assist in the creation of video content and distribution., • Ensure the marketing documents folder is current and has an accurate historical record of actioned activities for future reference., • Develop marketing collateral (i.e., brochures, internal and external newsletters, and presentations), including briefing, copywriting, working with graphic designers, proofing, and obtaining approval. General Organizational Duties • Attend all meetings relevant to marketing activity and keep meeting minutes., • Keep the marketing and project budgets accurate and up to date., • Respond promptly to colleagues, service providers, and portfolio companies regarding regular and ad-hoc inquiries., • Work as a team and not be afraid to ask questions or seek additional assistance when a question arises that you are unsure about., • Confidentiality is paramount. Any breach of trust will be regarded seriously and addressed appropriately by senior management. All employees of Melroc Group are required to sign a confidentiality agreement. Skills & Requirements • Bachelors degree in Marketing or a related field(desired but not essential)., • Knowledge of marketing practices, including briefing, print production, copywriting, and driving leads., • Experience managing social media accounts and email marketing., • Proficiency in Microsoft Office applications., • An upbeat, positive attitude with a strong drive to learn., • Possess resilience, perseverance, and people skills to gather information, follow up and get sign-off., • Excellent written/verbal communication and presentation skills., • Strong attention to detail and high level of accuracy., • Ability to manage multiple tasks and meet deadlines in a fast-paced environment., • Professional personal presentation and willingness to be a brand ambassador., • Honest, trustworthy, and able to strictly maintain sensitive, confidential information. What We Offer • Medical, dental, and vision health plans with generous employer contributions., • Supplemented health savings account (HSA)., • Vacation, PTO, and 10 paid holidays per year., • Opportunity for advancement based on performance, personal growth, and cultural fit., • Work with a team-oriented culture that supports continuing education and career growth., • Strong support for volunteer, community, and industry involvement.

Job DescriptionDescription: Angels In Your Home is seeking a detail-oriented and compassionate individual to join our team as a Bilingual LHCSA Scheduling Coordinator. In this role, you will be responsible for managing the scheduling of home care services for our clients and caregivers, ensuring that their needs are met with professionalism and efficiency. ESSENTIAL FUNCTIONS: • Coordinate the scheduling of home care services for clients based on their individual needs and preferences., • Communicate effectively with clients, their families, and caregivers to understand scheduling requirements and preferences., • Maintain accurate records of client schedules, ensuring that all shifts are filled and any changes are promptly communicated to the appropriate parties., • Collaborate with the recruitment team to ensure an adequate pool of caregivers is available to meet client needs., • Handle scheduling conflicts and emergency situations with composure and efficiency, finding suitable solutions to meet client needs., • Provide support and guidance to caregivers regarding scheduling, ensuring they have the information and resources needed to fulfill their responsibilities., • Monitor caregiver attendance and performance, addressing any issues or concerns as they arise., • Assist with administrative tasks related to scheduling, such as data entry, file maintenance, and documentation., • Stay updated on industry regulations and best practices related to home care scheduling, implementing any necessary changes to improve efficiency and compliance., • Collaborate with other members of the care team to ensure the highest level of service and support for our clients.Requirements:, • High school diploma or equivalent; associate or bachelor's degree preferred., • Previous experience in scheduling, administrative support, or customer service, preferably in a healthcare or home care setting., • Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities simultaneously., • Strong communication skills, both written and verbal, with the ability to effectively interact with clients, caregivers, and team members., • Proficiency in computer skills, including experience with scheduling software and Microsoft Office applications., • Compassionate and empathetic demeanor, with a genuine desire to support the well-being of clients and their families., • Ability to remain calm and composed in stressful situations, with the flexibility to adapt to changing circumstances., • Knowledge of home care regulations and best practices preferred., • Ability to maintain confidentiality and handle sensitive information with discretion., • Commitment to upholding the values and mission of Angels In Your Home, including a dedication to providing high-quality care and support to our clients.