Trabajos Customer Service en New York - Page 3

Position Summary: The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Guthrie Medical Group’s Service Excellence Standards. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills. Education, License & Cert: High School diploma/GED required. Graduation from a Medical Office Assistant school preferred. Experience: Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications. Essential Functions: 1. Responsible for greeting every patient in a courteous, professional, and timely manner every Time., 2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information., 3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management., 4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record., 5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals., 6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines., 7. Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy., 8. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays., 9. Adheres to departmental and organizational policies and attends meetings/huddles as required., 10. Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure., 11. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance., 13. Other duties as assigned. The pay ranges from $17.00-$23.49 per hour

Position Summary: Monday - Friday its a rotating shift so the hours are between 730am - 4pm, 8am to 430pm, 830am - 5pm, 845am - 515pm, and a rotating Saturday from 8am to 12pm The Patient Service Specialist provides direct, daily operational front office support. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills. Education, License & Cert: High School diploma/GED required. Graduation from a Medical Office Assistant school preferred. Experience: Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications. Essential Functions: 1. Responsible for greeting every patient in a courteous, professional, and timely manner Every Time., 2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information., 3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management., 4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record., 5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals if applicable., 6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines if applicable., 7. Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy if applicable., 8. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays., 9. Adheres to departmental and organizational policies and attends meetings/huddles as required., 10. Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure., 11. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.

Position Summary: The Patient Service Specialist provides direct, daily operational front office support. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills. Education, License & Cert: High School diploma/GED required. Graduation from a Medical Office Assistant school preferred. Experience: Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications. Essential Functions: 1. Responsible for greeting every patient in a courteous, professional, and timely manner Every Time., 2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information., 3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management., 4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record., 5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals if applicable., 6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines if applicable., 7. Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy if applicable., 8. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays., 9. Adheres to departmental and organizational policies and attends meetings/huddles as required., 10. Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure., 11. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance., 13. Other duties as assigned.

Position Summary: This position requires travel The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Guthrie Medical Group’s Service Excellence Standards. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills. Education, License & Cert: High School diploma/GED required. Graduation from a Medical Office Assistant school preferred. Experience: Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications. Essential Functions: 1. Responsible for greeting every patient in a courteous, professional, and timely manner every Time., 2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information., 3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management., 4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record., 5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals., 6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines., 7. Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy., 8. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays., 9. Adheres to departmental and organizational policies and attends meetings/huddles as required., 10. Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure., 11. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.

Our client is seeking an Accounting Supervisor to support accounting needs during a period of rapid growth. Accounting Manager - Construction. This person will be responsible for owning key accounting activities and processes across the business and will play an integral and visible role in keeping

Are you passionate about solving problems and providing outstanding customer service? We're looking for motivated individuals to join our remote team as Virtual Customer Service Agents.This role allows you to assist customers from the comfort of your own home, ensuring each interaction is both effec

The Patient Service Specialist with the support of Troy Community Hospital will provide the highest quality patient care consistent with Guthrie's Vision of Improving Health through Clinical Excellence and Compassion; Every Patient. Position Summary: Troy Community Hospital works with the communitie

O'Reilly Automotive - 719 Main Street [Retail Sales / Team Member] As a Service Specialist at O'Reilly Automotive, you'll: Be proficient in parts lookup, invoicing, inventory and delivery management; Use experience to find the right part required to fulfill the need of the professional customers.

Walgreens - JobID: 88950795792 [Retail Sales / Team Member] As a Customer Service Associate at Walgreens, you'll: Model and deliver a distinctive and delightful customer experience; Register sales on assigned cash register, provide customers with courteous, fair, friendly, and efficient checkout ser

Walgreens - JobID: 89010601216 [Retail Sales / Team Member] As a Customer Service Associate at Walgreens, you'll: Model and deliver a distinctive and delightful customer experience; Register sales on assigned cash register, provide customers with courteous, fair, friendly, and efficient checkout ser

Marriott Hotels - JobID: BFC84C7E3680D00F5DCE4BC34737D1A0 [Front Desk Agent / Concierge] As a Guest Service Representative at Marriott Hotels, you'll: Assist guests with check-in and check-out processes; Provide information about hotel services and amenities; Handle guest inquiries and complaints in

Communicate with FGI customers via phone and email for support and inquiries. We are seeking a highly organized and proactive Sales Support & Customer Service Coordinator to join our team. Log customer issues and provide appropriate documentation to support resolution.

Are you interested in customer service, marketing, sales, and business related fields?.Are you looking to gain transferable skills?.Are you sick of being stuck behind a screen and wanting a more interactive career?.If your answer is “yes” to any and all of the above then we might have exactly wh

max pay-$17.87 Hybrid, Corning NY Position Details • Position Type: Non-Exempt, Hybrid work model, • Work Location: Corning, NY, • Working Hours: Monday-Friday, 7:30 AM-4:30 PM or 8:00 AM-5:00 PM This is currently a hybrid role with 3 days in the office and 2 days working remotely. Previous experience in a call center, customer service, or administrative support role. Education: Required: 2-year degree (preferably in business-related fields).

Title: Customer Service Representative Department: Government Location: New Hyde Park, NY About Us For more than 100 years, Jamaica Bearings Group (JBG) has built a reputation as a trusted partner in the aerospace, defense, industrial, and rail markets. As a family-owned business, we pride ourselves on combining tradition with innovation, delivering high-quality solutions while building long-standing relationships with our customers, suppliers, and employees. Position Summary Join our dynamic team in a full-time, in-office role where your expertise will make a real impact! As a key customer-facing professional, you will prepare and submit quotations to government and third-party clients, guiding negotiations with confidence. You’ll collaborate daily with customers, suppliers, and internal team members to ensure pricing is accurate and proposals are compliant—bringing precision, professionalism, and teamwork to every interaction. This role thrives on in-person collaboration, and being in our New Hyde Park office 5 days a week is essential to building strong relationships and driving results. Key Responsibilities • Address customers’ requirements from phone, fax, mail, or EDI communications, • Prepare & submit quotations to customers, • Prepare cost and pricing data, Negotiate price, • Review and negotiate Contract terms and conditions, • Review & process customers’ orders ensuring accuracy for data entry, • Expedite critical orders, • Source stock for critical requirements, • Review & action customer open orders, • Interchange parts, • Obtain certifications or test reports when necessary, • Initiate customer return process, • Assist accounting with customer payment issues when required, • Advise customers of order progress, deliveries, discrepancies, quality, • Completes all other assignments that may be required by the company Qualifications & Experience • Legal resident of USA, • 2-year college or technical school degree, 4 year preferred (or equivalent experience), • Proficient in English, other languages a plus, • Expert in Microsoft Office applications-Outlook, Excel, One Note, and Word, • High school math or better, • Excellent vision, corrected and or uncorrected Preferred • AS400 proficient-Bosanova (preferred) Core Competencies • Communication-written, oral, phone, computer, internet, • Computer literate, • Ability to use normal and standard office equipment-fax, copier, phone Basic understanding of economics and business operations, • E-Mail etiquette, • Ability to read and understand multivariable charts and technical drawings, • Understand product application, • Analytical and acute problem-solving capabilities, • Ability to work in a team environment as well as independently, • Excellent sense of customer service, • Respect and empathy for other people, • Ability to listen and reason, • Ability to focus on tasks and be effective in pressure situations, • Goal oriented, • Negotiation, • Organized and detail oriented What We Offer • Comprehensive medical, including a company sponsored option for the employee and dependents, dental, and vision plans, • Life insurance with the option to buy additional insurance for the employee, spouse, and children, • 401K retirement plan with a company match and a company funded pension plan, • Paid time off, • Paid company holidays, • Tuition reimbursement Commitment to Diversity, Equity & Inclusion At Jamaica Bearings Group, we are committed to building a diverse, equitable, and inclusive workplace. We welcome applicants from all backgrounds, experiences, and perspectives, and we are dedicated to ensuring that every team member can thrive. If you require accommodation during the application or interview process, please let us know. How to Apply To apply, please submit your resume and a brief cover letter outlining your experience and interest in the role via .

Job Title: Specialist, Customer Services Job Summary/Overview The Specialist, Customer Services will provide best in class service to our customers by developing and maintaining customer and sales relationships by creating best in class service through answering all incoming inquiries and proactive order management. Essential Duties and Responsibilities • Build and create strong relationships with customer and sales team, • Manage and review open orders proactively for customer, • Proactive communication with internal and external customers, • Root cause, evaluate and implement action plans to resolve reoccurring issues, • Analyze reports for opportunities and order management to root cause and resolve issues, • Generate leads and identify opportunities to up-sell and cross sell to customers, • Manage incoming call volume to ensure all customers are receiving an excellent customer experience, • Respond to incoming requests promptly, • Receive and initiate telephone communications with customers and CM personnel at all levels of the organization., • Collaborate with internal departments to ensure on time delivery of orders such as credit and operations, • Quote prices to customers on inquiries, • Assist with order entry when necessary, • Become product knowledge expert, • Work with field sales, distribution centers to proactively manage the service requirements of our customers in an efficient & cost effective manner that is mutually beneficial to the customer and CMCO, • Receive and respond to inquiries from customers, field sales and internal associates in regards to order status, products, pricing and promotions., • Coordinate required distribution activities and notify customers regarding order fulfillment, • Other duties as assigned Knowledge, Skills, Competencies, and Abilities • Computer skills including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), • Excellent attention to detail, • Ability to build relationships both internally and externally to support our customer needs, • Previous customer service experience, • Ability to prioritize and approach assignments with sense of urgency, • Organized with excellent time management skills, • Ability to effectively communicate with customers, sales and other internal departments, both written and verbal, • Demonstrated ability to learn and adapt in fast pace environment, • Must be punctual and possess a strong work ethic, • Ability to problem solve and think creatively, • Demonstrated ability to work in a team atmosphere, • Demonstrated ability to multitask and work under pressure, • Interpret company policies / procedures and enforce compliance, • Self-starter with a positive attitude Required Qualifications • High School Diploma or equivalent education, • Bachelor's Degree preferred, • 1-3+ years of customer service experience, • SAP knowledge preferred Compensation $20.00/HR – $25.00/hour+ benefits Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in incentive plans will be provided if an employee receives an offer of employment. About Columbus McKinnon: Columbus McKinnon is a leading worldwide designer, manufacturer and marketer of intelligent motion solutions that move the world forward and improve lives by efficiently and ergonomically moving, lifting, positioning and securing materials. Key products include hoists, crane components, precision conveyor systems, rigging tools, light rail workstations and digital power and motion control systems. We are focused on commercial and industrial applications that require the safety and quality provided by our superior design and engineering know-how. Columbus McKinnon is a publicly traded company that has been in business for almost 150 years – proud of our heritage, where we come from, and where we’re going. As Columbus McKinnon grows globally, so does our need for driven and inspired employees. Join our winning team. Columbus McKinnon Corporation promotes a diverse and inclusive workforce and is an Equal Opportunity Employer that does not discriminate against employees or applicants for employment on the basis of race, color, national origin, ancestry, age, religion, sex, gender, gender identity, gender expression, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, marital status, or any other Federal or State legally-protected classes. We also value the safety of all associates and work hard to maintain a Drug Free Workplace.

Reservation Agent Job Description: At Casa Cipriani, the reservation agent is responsible for performing a variety of customer service and administrative duties to support the hotel's room reservation and revenue management objectives. The job is seasonal with the potential of becoming full time. Essential Functions and Responsibilities of the job include but are not limited to: • Responding to incoming calls and emails from guests in a prompt, friendly and professional manner, providing information about the hotel's rooms, rates, and services, and assisting with room reservations and inquiries. Ensure that all customer data is properly stored and protected., • Utilizing the hotel's reservation system to efficiently manage room availability, rates, and packages, ensuring that the system is updated and accurate at all times., • Processing room reservations, modifications, and cancellations, and providing guests with detailed information about the reservation process, policies, and procedures., • Create and maintain an upscale and personalized pre-arrival process that improves the guests’ experience and the hotel revenue., • Up-selling room categories and hotel services to guests, leveraging knowledge of the hotel's facilities, services, and special promotions to maximize revenue., • Ensuring accurate billing and payment processes: You will be responsible for ensuring that the reservation is secured and correct., • Maintaining a high level of knowledge about the hotel's facilities, services, and local attractions, and providing recommendations and information to guests as needed., • Excellent organizational skills and attention to detail, • Ability to handle challenging situations and resolve customer complaints in a professional and timely manner., • Collaborating with other departments, such as sales, housekeeping, and front desk, to ensure guests receive exceptional service and to resolve any issues that may arise., • Ensuring that you are retrieving all the necessary relevant information to support the front staff in creating smooth and memorable experiences (arrival and departure time, special occasions, needs and preferences), • Maintaining accurate and up-to-date records of guest information and reservations, including guest preferences, special requests, and payment information., • Meeting and exceeding sales goals and targets, and actively seeking opportunities to increase revenue and maximize room occupancy., • Adhering to hotel policies, procedures, and standards, including data privacy and security, and ensuring that all guest information is kept confidential., • Should be knowledgeable, understanding, and adhere to Company Core Values and Mission Statement. Must lead by example., • Perform Switchboard duties and direct calls as needed., • Participating in training and development programs to improve job skills and knowledge., • Performing other duties as assigned by the management team., • Sales-oriented mindset, with a goal-driven approach to achieving targets and maximizing revenue., • Flexibility to work varying shifts, including evenings, weekends, and holidays, as needed., • Ability to work independently and as part of a team in a fast-paced and dynamic environment. Qualifications: • Education: A bachelor's degree in hospitality management, business administration, or a related field is often preferred., • Work experience: Several years of experience in the hospitality industry, particularly in a reservations or sales role, is usually required., • Customer service skills: Excellent communication and interpersonal skills, as well as a strong customer-focused approach, are critical in ensuring guest satisfaction., • Technical skills: Proficiency in computer systems and software, including central reservation systems (CRS), global distribution systems (GDS), and Microsoft Office, is important., • Sales and negotiation skills: The ability to sell rooms, packages, and services to potential guests, and negotiate rates and packages, is essential., • Organizational skills: The ability to prioritize tasks, manage multiple tasks simultaneously, and maintain attention to detail is crucial., • Problem-solving skills: The ability to analyze and resolve guest complaints, resolve conflicts, and make decisions under pressure is necessary., • Financial management skills: An understanding of budgeting, forecasting, and revenue management, as well as the ability to analyze financial reports, is desirable., • Teamwork: A strong ability to work collaboratively with other departments, such as front office, housekeeping, and food and beverage, is essential., • Professionalism and integrity: A professional demeanor, strong ethical standards, and the ability to maintain confidential information is expected., • Refined verbal and written communication skills., • Minimum 2 years of progressive experience in a hotel or a related field requirement., • Ability to work overnight, weekends, and holidays., • Ability to stand or walk for long periods of time., • Must be able to lift, push, and pull items up to 40 pounds. All job requirements in the job description provided indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job competently. Job description is an overview of the duties, responsibilities, and requirements of the position. Employees may be required to perform other job-related assignments as requested.

Robert Half Permanent Placement is partnering with a fantastic organization in Depew, NY on their search for a Customer Service professional to join their team. In this role you will be a thorough and dedicated resource supporting both end users and manufacturers. This is an in-office position with a starting wage of $28 - $30 per hour and includes a comprehensive benefits package. Responsibilities include but not limited to: • Provide product support to distributors, OEMs, and end users, addressing inquiries on all AVOX products, • Process and enter customer orders, including electronic data transfers, and manage updates to sales orders, • Coordinate with Production Planning, Engineering, Traffic, and other departments to ensure on-time delivery, • Expedite requests, overdue orders, and communicate shipment delays to customers when required, • Handle customer communications, change orders, price/delivery requests, and ensure all updates reach appropriate departments, • Serve as a liaison for technical publications and manage requests for overhaul and component parts manuals, • Maintain accurate shipment records, distribute manufacturing specifications, and manage debit/credit memos, • Support cross-departmental needs, follow established procedures, and uphold quality, safety, and departmental standards Skills and requirements: • Some secondary education required: two-year degree in Business Administration or related field preferred., • 2–3 years of automated order entry and customer service required; 3–5 years in sales administration/customer service with PC proficiency preferred, • Strong verbal and written communication required; preferred knowledge includes basic accounting and familiarity with standard business procedures, • Professional, calm, and customer-focused personality with the ability to communicate effectively Benefits: • Health, Dental, Vision, Life Insurance, Short / Long Term Disability, • 401K with match, • Generous time off including 12 paid holidays, • Learning and Advancement Training Apply today!

Customer Service Representative – Tax Services (Contract Role) Rochester, NY – 100% On-Site $20–$23/hr (DOE) Monday–Friday, 8:00 AM – 5:00 PM We’re seeking a customer-focused, detail-oriented professional who enjoys working in a fast-paced environment and takes pride in providing exceptional service and problem resolution. This is a full-time, temporary/contract role with a respected national employer headquartered in Rochester, NY. Key Responsibilities • Provide high-quality customer service via phone, email, and chat, documenting all interactions accurately., • Follow up on outstanding items to ensure timely resolution in accordance with service level expectations., • Develop and maintain knowledge of company products, policies, and procedures., • Manage daily, time-sensitive tasks with strong organizational focus., • Support both internal and external clients with tasks such as: – Processing payments and filings – Assisting with tax agency registrations – Researching and resolving tax notices – Data entry, spreadsheet management, and data verification • Utilize systems such as HRIS, Oracle, MasterTax, Prism, Salesforce, and Microsoft Office. (Familiarity is helpful but not required.), • Demonstrate professionalism, accountability, and teamwork in all interactions. Qualifications • High School diploma or equivalent required., • Minimum 2 years of professional work experience., • Payroll or tax-related experience preferred., • Strong attention to detail and commitment to accuracy., • Excellent written and verbal communication skills., • Proven ability to multitask and meet deadlines in a high-volume setting., • Strong customer service and interpersonal skills., • Comfortable learning and navigating multiple software systems.

Job Title: Customer Service Coordinator Location: Corning, NY 14831 (Hybrid – 3 days onsite, 2 days remote) Schedule: Monday–Friday, 7:30 AM–4:30 PM or 8:00 AM–5:00 PM Job Summary The Internal Customer Service Coordinator serves as the primary point of contact for internal employees and department teams. This role focuses on delivering professional, efficient support by coordinating communication, managing conference room scheduling, processing work orders, and assisting with internal event coordination. The position requires strong organizational skills, attention to detail, and a customer-first approach. Key Responsibilities • Internal Customer Support: Provide timely, professional assistance via phone, email, and Teams., • Department Liaison: Communicate with internal teams to ensure prompt resolution of questions and service requests., • Conference Room Scheduling: Manage reservations and setup requests using scheduling tools/software., • Work Order Processing: Enter and track work orders; partner with service teams to ensure timely completion., • Event Coordination: Support departments in planning and executing internal customer events., • Recordkeeping: Maintain organized and accurate documentation of requests, work orders, and communications., • Service Excellence: Uphold company service standards and policies while ensuring a positive customer experience. Qualifications Education • Strong verbal and written communication abilities; able to build positive relationships across departments., • Excellent organization, prioritization, and multitasking skills., • Comfort with scheduling systems, work order software, and learning new tools quickly., • Preferred: Experience in customer service, call center, administrative support, or similar internal service roles., • Ability to adapt in a fast-paced environment and manage shifting priorities. Job Highlights • Hybrid work flexibility with a structured schedule., • Key internal-facing role with visibility across departments., • Opportunities for collaboration, service excellence, and professional growth., • Ideal for individuals who are organized, customer-focused, and enjoy helping internal teams succeed.

If you are a recent Grad, This one might be for you!!!! Position – Administrative Support Location – Onsite – Cohoes, NY 12047 Rate - $20 to $22/hour Duration – 12Months+ About the Role Ayco Executive Wealth helps clients achieve their personal financial goals through education and implementation across key financial disciplines, including employee benefits, tax planning, and investments. We are looking for an administrative professional to join our fast-paced, team environment. Responsibilities • Preparation, review, and editing of confidential correspondence, • Document scanning, management, and archiving across multiple systems, • Preparation of travel expense and billing allocation reports, • Preparation and handling of time-sensitive quarterly client tax payments, • Miscellaneous administrative projects as needed Skills Required • Strong technology skills including working knowledge of Microsoft Word, Excel, and Outlook, • Ability to work in a fast-paced environment and think clearly under pressure, • Excellent communication skills; team focused, • Extremely organized and detail-oriented Pay & Benefits: Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k) retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home & pet insurance, and employee discounts with preferred vendors.

Prime Group Holdings, LLC is a vertically-integrated private equity real estate firm focused on self-storage and other alternative real estate asset classes. With $6.6 billion in assets under management, Prime Group is one of the largest private owners and operators of self-storage properties in the world, owning and operating over 310 self-storage assets in 28 states, two Canadian provinces and the U.S. Virgin Islands containing over 23 million rentable square feet. The firm manages three flagship funds on behalf of a global investor base, including the largest self-storage dedicated fund ever raised, Prime Storage Fund III. Headquartered in Saratoga Springs, NY, Prime Group has more than 700 employees. The firm has a regional office in Jupiter, FL and investment originations offices in Denver, CO, Hackensack, NJ, Yorktown, VA and Calgary, Alberta. Prime Group’s 21-person senior leadership team is supported by teams including sourcing and acquisitions, asset and portfolio management, compliance/legal, property management, information technology, transactions/financing, marketing, accounting and training, among others. Prime Group’s success is built on a culture of respect, teamwork, business ethics, accountability and persistence. The company deeply values the strong relationships it has built with its customers, employees, investors and stakeholders. Pitchbook, a leading resource for comprehensive data, research and insights spanning the global capital markets, named Prime Group as one of the top 10 real estate value-add fund managers in Pitchbook’s 2023 Global Manager Performance Score League Tables. About the Role At the Prime Customer Service Center, we believe in taking pride in our work, leading with empathy, guiding customers confidently, and always seeking the best solutions for their needs. In this dynamic role with exciting growth potential, you’ll handle inbound calls related to our storage facilities and campgrounds—whether you’re providing service-focused support to existing customers or engaging in sales-focused conversations with potential guests. We’ll give you the tools, training, and support to become a true expert in storage, so you can proactively identify customer needs, stay current on evolving services, and guide guests through a variety of processes. You don’t need to know everything upfront—we’ll teach you, and you’ll become part of an industry-leading service experience. Prime Offers • Medical, Dental, Vision insurance, • Flexible schedule, • On-the-job training, • Pad time off, • Referral program, • 401(k) matching, • Monthly performance-based, incentive programs Key Responsibilities • Confidently highlight the value of our services to new customers as a key part of delivering an outstanding hospitality experience., • Communicate clearly and professionally to ensure every guest feels valued and understood, • Embody company values by providing friendly, efficient support and contributing to a positive team culture, • Collaborate with team members and share insights to continuously improve our service offerings, • Respond promptly to every inbound call, treating each customer with equal importance and urgency, • Listen actively to understand customer needs, taking ownership to resolve concerns effectively and ensure a positive experience, • Offer knowledgeable assistance regarding services, policies, and procedures, • Troubleshoot and resolve customer issues, escalating complex cases as needed, • Maintain accurate records of customer interactions and follow-up actions Qualifications • A genuine passion for hospitality and customer care, • Strong attention to detail with the ability to meet expectations and deadlines, • Ability to manage multiple tasks effectively, • Experience in inbound phone sales is a plus when assisting our new customer calls and for highlighting value to our existing guests., • Capability to handle sensitive and confidential information with discretion, • Proficiency in Microsoft Office applications and web-based tools, • Excellent written and verbal communication skills, • Comfort working both independently and as part of a team, • Strong problem-solving skills for handling challenging customer situations and gathering feedback for continuous improvement, • A desire to grow within the company, taking pride in serving our guests, • Bilingual Preferred We’re especially seeking individuals able to work from 1:30 pm – 10:00 pm, with opportunities to move into other shift patterns over time based on seniority and performance. Along with a competitive base salary, we offer a monthly performance-based incentive program that rewards you for delivering exceptional customer experiences. Pay Range: $20.00 per hour + Commission Equal Opportunity Employer Statement Prime Group Holdings is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Job Title: Intake Specialist, Legal Location: Bronx, New York FLSA Classification: Full-time (35 hours per week), Non-exempt Role Summary The Intake Specialist, Legal will perform specific intake procedures to identify barriers that will impede the structure developed towards guiding clients in becoming self-sufficient. Intake specialists have to be able to understand what a client needs when coming to them in crisis or in a less than optimum state. The specialist will be responsible to find solutions for a myriad of issues as necessary. Compassion and patience are assets in this field and communication skills are imperative. Organization is also crucial as case records must be maintained accurately and efficiently. In addition, staff is encouraged to be crossed trained and have an understanding of job functions within their designated units. Primary Job Responsibilities/Duties The primary job responsibilities and duties of the position shall include, but not necessarily be limited to, the following: • Provide direct services to new clients including intake, engagement, assessment, referral, advocacy, counseling, exit summaries and follow-up., • Document all interactions with, or on behalf of, clients., • Maintain familiarity with program resources available on- and off-site., • Attend staff meetings and serve on committees as required., • Attend professional meetings, educational conferences, and in-service trainings., • Maintain current and accurate documentation, progress notes, and data tools both physically and electronically., • Maintain Confidentiality., • Maintain a professional appearance., • Time management and prioritization., • Interacting with other departmental staff., • Perform general clerical duties., • Develop and maintain good communication with other programs and units within the organization to facilitate inter-agency referrals., • Provide coverage for other areas as directed/needed., • Perform additional duties as assigned. Physical Requirements • Prolonged periods of sitting at a desk and working on a computer., • Ability to sit for extended periods and perform repetitive tasks., • Must be able to lift and carry up to 20 pounds., • Must be able to travel to multiple NYC sites as needed. Work Environment / Schedule Requirements • Office setting with regular exposure to computer screens and moderate noise levels., • May be required to work shifts, including evenings or night tours and/or Saturdays, Sundays and holidays with holiday pay differential., • Transitional Housing Program staff are required to continue their shift until relieved by another staff member or authorized to leave by a supervisor. Qualifications • High School Diploma or General Equivalent Diploma., • Bilingual English/Spanish language fluency is required., • Strong oral and written communication, time management and organizational skills are necessary., • Must be able to read, speak, write, and understand English for administrative purposes., • Must pass drug screening to be appointed., • This position may be subject to a series of investigations before and after appointment., • Commitment to the mission of the NAICA, Inc., • Proven ability to work collaboratively well with diverse groups, • Proven ability to handle multiple tasks effectively under pressure, • Strong organizational skills, detail-oriented, and efficient, • Maturity, integrity, and sound judgment

Customer Experience Operations Manager Location: New York, NY (On-site) Department: Customer Experience / Operations / Product Reports To: COO / Head of Operations Company Description Swish Breaks is the fastest-growing sports entertainment and live shopping company built by a team of passionate sports enthusiasts. With 80+ employees and over 90,000 orders fulfilled each month, we’re redefining the sports collectibles experience through live-streamed entertainment, world-class ops, and an incredible customer community. As we scale, we are investing heavily into the customer experience side of the business — developing better systems, tighter feedback loops, new tools, and an elite support operation that matches the pace of our growth. Role Description We are seeking a Customer Experience Operations Manager to build, own, and scale Swish Breaks’ customer experience function from the ground up. This is a foundational, highly cross-functional role — you will work closely with Operations, Product, Engineering, and Leadership to design the full end-to-end customer journey across support, issue resolution, product improvement, and overall experience. You will be the first dedicated leader in this function, responsible for building the systems, structure, and processes that enable Swish Breaks to deliver the best customer experience in the live shopping industry. As the function scales, you will also have the opportunity to build and lead a small team (1–2 people initially). This role is on-site in New York, NY. Key Responsibilities Customer Experience Strategy & Ownership • Build the full customer support and success strategy from scratch, • Own the design of end-to-end customer workflows, from ticket handling to escalations, • Create systems and processes that ensure consistently high customer satisfaction, • Work daily with the Operations team to identify root causes of issues and eliminate friction, • Partner closely with Product & Engineering to design tools, features, and improvements based on customer feedback, • Translate customer pain points into actionable insights for senior leadership, • Select and implement support tools, ticketing systems, macros, automations, and reporting frameworks, • Develop internal documentation, knowledge bases, and standard operating procedures, • Personally handle top-tier issues, escalations, and unique customer situations, • Improve issue resolution speed and accuracy through structured processes, • Potential to hire and manage 1–2 customer support specialists as demand grows, • Train, coach, and develop team members to uphold Swish-level service standards Qualifications Required • 3–7+ years of experience in customer success, customer support, or CX operations, • Experience building processes, systems, or CX infrastructure from scratch, • Strong operational mindset with the ability to design scalable workflows, • Excellent written and verbal communication skills, • Empathetic, customer-obsessed, and solutions-oriented, • Experience working cross-functionally with Product, Engineering, and Operations, • Ability to thrive in a fast-paced, ambiguous, rapidly evolving environment, • Experience in e-commerce, live shopping, marketplaces, or high-volume support environments, • Prior experience selecting or implementing CX tools (Zendesk, Gorgias, Intercom, etc.), • Startup or early-stage company experience Compensation Salary range: $70,000 – $110,000, depending on experience. What We Offer • Opportunity to build an entire customer experience function from the ground up, • A dynamic, energetic environment in a rapidly growing sports entertainment company, • Collaboration with senior leadership and cross-functional teams, • Room for future team-building and leadership expansion, • Competitive compensation and growth opportunities, • Competitive benefits offerings

Family Dollar - 97 West Ave [Retail Associate / Team Member] As a Customer Service Associate at Family Dollar, you'll: Assist customers with questions and recommendations; Manage sales transactions while working assigned cash register; Maintain security of cash and protect company assets; Keep the s

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David's Bridal - Retail - Customer Service [Retail Associate / Team Member] As a Customer Service Representative at David's Bridal, you'll: Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person; Use all systems to manage the customer flow to deliver

David's Bridal - Retail - Customer Service [Retail Associate / Team Member] As a Customer Service Representative at David's Bridal, you'll: Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person; Use all systems to manage the customer flow to deliver

The Patient Service Specialist provides direct, daily operational front office support.The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties.This position requires the ability to be self-motivated, flexible

Nothing Bundt Cakes - JobID: 100-145210618 [Retail Associate / Team Member] As a Guest Service Representative at Nothing Bundt Cakes, you'll: Promptly greet walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs; Follow NbC Sweet Steps of Service to crea

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OfficeTeam - JobID: 02960-9504250565-usen [ Office Team by Robert Half leverages its strong relationships with hiring managers across the globe to not only help you find work, but also coach you through the interview process and provide long-term resources to you while ensuring you top pay, great be

SiteOne - 3 Commercial Ave [Retail Associate / Team Member] As a Customer Sales & Service Rep at SiteOne, you'll: Assist customers with their questions and needs, either in person, via the phone or through online ordering; Pull and prepare inventory orders for customer pick up or delivery; Proactive

Founded in 2010 in Brooklyn, NY, +MEDRITE is one of the fastest-growing healthcare organizations in the country. This is a full-time, on-site role for a Healthcare Account Manager based in New York, NY. The Healthcare Account Manager will be responsible for managing and cultivating relationships wit

Call Centre AND Payroll Timekeeping experience in call centre environment required.Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction.Two (2) years of experience and Bilingual.

Specialty Account Manager - IVIG (Long Island, NY).

As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible. Answer all incoming concerns/needs from all customers. Provide customers with invoice copies.

This Jobot Job is hosted by: Dana Stark.Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $65,000 - $75,000 per year.We strive to be the partner of choice for customers, insurance carriers and employees looking for long-term relationships built on a

Job Title: Customer Service Representative Location: New York, NY 10004 Duration: 02+ Months Job Description: • Assist all line of business (Medicaid/Medicare/MLTC/CHP/EP) in retaining current qualified members by following a strategic daily work schedule that includes am and pm hours, field locations as well as weekends., • Maintaining daily Outreach and Renewal goals set through business needs to increase overall retention Enrollment and retention support., • Assisting members with completion of all enrollment activities including but not limited to changing lines of business to ensure member is in the optimal plan, re-enrolling members due to administrative issues, premium payment etc., • Assist members with PCP selection as well as locating providers and vendor within plan’s network., • Providing end to end customer support to drive customer satisfaction and improve customer experience., • Interfacing with internal and external stakeholders to ensure complete resolution.

Position Summary: The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Guthrie Medical Group’s Service Excellence Standards. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills. Education, License & Cert: High School diploma/GED required. Graduation from a Medical Office Assistant school preferred. Experience: Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications. Essential Functions: 1. Responsible for greeting every patient in a courteous, professional, and timely manner every Time., 2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information., 3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management., 4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record., 5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals., 6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines., 7. Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy., 8. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays., 9. Adheres to departmental and organizational policies and attends meetings/huddles as required., 10. Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure., 11. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance., 13. Other duties as assigned. The pay ranges from $17.00-$23.49 per hour

Position Summary: The Patient Service Specialist provides direct, daily operational front office support. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills. Education, License & Cert: High School diploma/GED required. Graduation from a Medical Office Assistant school preferred. Experience: Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications. Essential Functions: 1. Responsible for greeting every patient in a courteous, professional, and timely manner Every Time., 2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information., 3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management., 4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record., 5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals if applicable., 6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines if applicable., 7. Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy if applicable., 8. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays., 9. Adheres to departmental and organizational policies and attends meetings/huddles as required., 10. Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure., 11. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance., 13. Other duties as assigned. The pay ranges from $17.00-$23.49 per hour

Position Summary: Travel is required 20 % for this position The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Guthrie Medical Group’s Service Excellence Standards. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills. Education, License & Cert: High School diploma/GED required. Graduation from a Medical Office Assistant school preferred. Experience: Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications. Essential Functions: 1. Responsible for greeting every patient in a courteous, professional, and timely manner every Time., 2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information., 3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management., 4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record., 5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals., 6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines., 7. Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy., 8. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays., 9. Adheres to departmental and organizational policies and attends meetings/huddles as required., 10. Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure., 11. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance., 13. Other duties as assigned.

Position Summary: The Patient Service Specialist provides direct, daily operational front office support. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills. Education, License & Cert: High School diploma/GED required. Graduation from a Medical Office Assistant school preferred. Experience: Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications. Essential Functions: 1. Responsible for greeting every patient in a courteous, professional, and timely manner Every Time., 2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information., 3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management., 4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record., 5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals if applicable., 6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines if applicable., 7. Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy if applicable., 8. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays., 9. Adheres to departmental and organizational policies and attends meetings/huddles as required., 10. Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure., 11. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance., 13. Other duties as assigned. The pay ranges from $17.00-$23.49 per hour

Job Description Position Summary: The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Guthrie Medical Group’s Service Excellence Standards. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills. Education, License & Cert: High School diploma/GED required. Graduation from a Medical Office Assistant school preferred. Experience: Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications. Essential Functions: • Responsible for greeting every patient in a courteous, professional, and timely manner every Time., • Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information., • Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management., • Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record., • Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals., • Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines., • Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy., • Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays., • Adheres to departmental and organizational policies and attends meetings/huddles as required., • Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure., • Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance., • Assists with and completes other projects or duties as assigned including participating in all quality initiatives established by the organization. Other Duties: • Other duties as assigned. The pay ranges from $17.00-$23.49 About Us Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you’ll find staff members who have committed themselves to serving the community. The Guthrie Clinic is an Equal Opportunity Employer. The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.

Position Summary: The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Guthrie Medical Group’s Service Excellence Standards. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills. Education, License & Cert: High School diploma/GED required. Graduation from a Medical Office Assistant school preferred. Experience: Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications. Essential Functions: 1. Responsible for greeting every patient in a courteous, professional, and timely manner every Time., 2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information., 3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management., 4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record., 5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals., 6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines., 7. Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy., 8. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays., 9. Adheres to departmental and organizational policies and attends meetings/huddles as required., 10. Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure., 11. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance., 12. Assists with and completes other projects or duties as assigned including participating in all quality initiatives established by the organization. The pay ranges from $17.00-$23.49 per hour Other Duties: 1. Other duties as assigned.

Position Summary: This position requires travel The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Guthrie Medical Group’s Service Excellence Standards. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills. Education, License & Cert: High School diploma/GED required. Graduation from a Medical Office Assistant school preferred. Experience: Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications. Essential Functions: 1. Responsible for greeting every patient in a courteous, professional, and timely manner every Time., 2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information., 3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management., 4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record., 5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals., 6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines., 7. Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy., 8. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays., 9. Adheres to departmental and organizational policies and attends meetings/huddles as required., 10. Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure., 11. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance., 13. Other duties as assigned.

Position Summary: Troy Community Hospital works with the communities we serve to help each person attain optimal, life‐long health and well‐being. The Patient Service Specialist with the support of Troy Community Hospital will provide the highest quality patient care consistent with Guthrie’s Vision of Improving Health through Clinical Excellence and Compassion; Every Patient. Every time. As a first point of contact for most patients, the Patient Service Specialist provides direct, daily operational support in a manner consistent with Troy Community Hospital’s Service Excellence Standards. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills. Education, License & Cert: High School diploma/GED required. Graduation from a Medical Office Assistant school preferred. Experience: Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must have good keyboarding skills; be comfortable with computers, and learning new applications. Essential Functions: All Positions 1. Responsible for greeting Every Patient in a courteous, professional, and timely manner Every Time. 2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information. 3. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays. 4. Adheres to departmental and organizational policies and attends meetings/huddles as required. 5. Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever‐changing work environment within a strong team structure. 6. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance. Scheduling Functions 1. Responsible for scheduling and maintaining all patient appointments electronically. 2. Schedules exams via telephone and gives various instructions for different scans. 3. Verifies patient information at time of scheduling. Assigns B# / MRN to new patients. 4. Completes pre‐registrations via telephone for scheduled appointments. 5. Inform patient of financial responsibility at time of scheduling. 6. Responsible for editing appointment schedule at physician's request with administrator approval. 7. Complete various types of insurance forms, pre‐certifications and referrals. 8. Contact referring physician for obtaining referral. 9. Various secretarial duties may be required. 10. Directs calls regarding patients’ exams, status, or results to appropriate personnel. Image Library Functions 1. Responsible for Image/ CD tracking of outside images, filing of x‐ray jackets and CDs, multiple EPIC and PACS functions, digitizing and downloading of images, importing of CDs, burning CDs, pulling old images for different departments 2. Wait on physicians and patients requesting images when they phone or appear in the department 3. Mail images to other institutions and/ or patients upon request 4. Filing 5. Responsible for maintaining complete and accurate records of received/ sent CDs 6. Responsibility to return mail images brought to this facility for second opinion 7. Must be able to deal with patients, physicians, lawyers, insurance representatives in meeting their needs in a professional manner Other Duties: 1. Provides support to the supervisor, manager and/or lead, providers, billing, clinical staff and most importantly the patients. 2. Responsible to report any areas of concern to supervisor, manager or lead and provides support in dealing with complex issues. 3. Stays current and learns new skills as needed to perform all aspects of position. 4. Required to do all yearly mandatory training modules as well as any other training required of the job. 5. Performs testing and monitoring of electronic system upgrades. 6. Assist in training of all employees as assigned. 7. Sorts workload in order of importance and maintains flexibility to handle emergencies as they arise. 8. Sort mail, as needed. 9. Research returned mail for the Guthrie Medical Imaging Dept and provide appropriate feedback to users. 10. Assists with and completes other projects or duties as assigned.