Customer Service jobs in Austin, Texas - Page 11Create job alerts

Job DescriptionBenefits: • Bonus based on performance, • Paid time off Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: • Establish customer relationships and follow up with customers, as needed., • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification, • Promote successful and long-lasting customer relations.QUALIFICATIONS:, • Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred, • Experience managing client relationships is preferred, • Interest in marketing products and services based on customer needs, • Excellent communication skills - written, verbal, and listening, • Dedicated to customer service, • Able to anticipate customer needs, • Able to effectively relate to a customerBENEFITS:, • Paid time off (holidays and personal/sick days), • Salary plus commission/bonus, • Health benefits, • Growth potential/opportunities for advancement within my agency

Job DescriptionEverly Health's mission is to transform lives with modern, diagnostics-driven care, and we believe that the future of healthcare is meeting people where they are. Headquartered in Austin, Texas, Everly Health is the parent company to Everlywell, Everly Health Solutions, Natalist, and Everly Diagnostics. We've set a new standard of people-focused, diagnostic-driven care that puts patients at the center of their own health journey. Our infrastructure guides the full testing experience with the support of a national clinician network that's composed of hundreds of physicians, nurses, genetic counselors, PharmDs, and member care specialists. Our solutions make world-class virtual care more attainable with rigorous clinical protocols and best-in-class science to tackle some of the healthcare industry's biggest problems. We are hiring an Account Manager to manage & scale accounts by fully overseeing these relationships and their performance. In this exciting client-facing role, you’ll wear multiple hats to drive revenue growth, operational excellence and provide stellar customer service. The Account Manager should be able to juggle multiple responsibilities amongst your clients, many of those roles defined below.Responsibilities: • Serve as main client-facing representative for enterprise accounts., • Build trust and long-term relationships with clients with a focus on nurturing and expanding strategic relationships with clients., • Work alongside project management to ensure projects are delivered on time on scope and on budget with a superior customer experience., • Act as key liaison with internal stakeholders for issue escalation and development of mitigation plans., • Collaborate with cross-functional teams to optimize all programs deployed for accounts., • Engage clients in identifying key metrics and deliver performance reports within SLAs., • Proactively drive business reviews with key partners to discuss performance and align on upcoming initiatives, including forecasting a monthly client pipeline., • Prepare long-term and short-term account and plans that map client priorities to the company’s unique value proposition., • Present account updates to Everly Health Solutions leadership team as neededWho You Are:, • 3-5 years of account management experience in the healthcare industry required., • Bachelor’s Degree required - business or science related field preferred., • Track record of successfully owning growing a book of business across multiple accounts., • Highly analytical, strategic thinker and data driven, but also a creative problem solver for complex solutions.Skills & Abilities Required:, • Proven ability to work with cross functional teams both internally and externally to maximize performance without compromising quality, budget, or timelines., • Results-focused and self-motivated, with a flexible and entrepreneurial mind-set., • Innovative thinker with a deep understanding of the healthcare environment and demonstrated ability to identify, evaluate and exploit new business opportunities., • Ability to leverage and use AI with fluency and understanding, • Excellent interpersonal and communication skills are essential (written and verbal)., • Strong executive presence, communication (verbal and written) and presentation development skills/, • Ability to thrive under pressure and manage multiple priorities simultaneously., • Potential to work both independently and as part of a team., • Proven ability to develop and sustain strong relationships both inside and outside the organization., • Exercises good judgment and diplomacy with both clients and internal teams., • Prior experience in a fast-paced and evolving atmosphere a plus.

Job DescriptionAre you passionate about driving success in the automotive industry through innovation and diversity? Lendbuzz is seeking a talented Dealership Account Manager to join our dynamic field sales team in Austin, TX. This role is ideal for an auto finance expert eager to boost market share and forge strong relationships with dealership partners.Key Responsibilities • Prospecting and Business Development: Identify and engage potential dealership partners to expand our network and increase market share in the automotive finance sector., • Dealer Support and Relationship Management: Deliver exceptional support to existing dealer partners, ensuring their satisfaction and driving their success., • Market Analysis: Conduct in-depth market research to uncover trends and opportunities in automotive finance, and adjust strategies accordingly., • Brand Promotion: Elevate brand visibility and awareness through strategic outreach and effective communication.Qualifications, • 3-7 years of proven experience in auto finance or dealership account management, preferably with hands-on experience in special finance., • Strong interpersonal and negotiation skills with a track record of successful relationship building., • Ability to analyze market trends and adapt strategies to achieve business objectives., • Excellent communication skills and a proactive problem-solving approach., • Experience with Salesforce, HubSpot, or other CRM tools.A strong sense of teamwork with the ability to work independently., • Valid driver's license, a clean driving record, and full coverage insurance., • Outstanding customer service, communication, and organizational skills., • Residence within or near the assigned geographic territory is required.

Job Description Join a top-rated insurance agency where your expertise in surety bonds will be valued, supported, and rewarded. We're seeking an experienced Surety Account Manager to manage a growing book of bond business across a variety of commercial clients. You'll be the go-to expert for submissions, issuance, and client service. You'll also collaborate with surety carriers and internal teams to deliver timely, accurate, and strategic solutions. Why Join Us? • Competitive salary + performance incentives, • Comprehensive benefits (health, 401k, PTO, continuing education), • Hybrid work model available for experienced professionals, • Family-owned agency with a collaborative, client-first culture, • Opportunities for career advancement and professional development What You'll Do • Manage a portfolio of surety bond accounts-handling submissions, renewals, changes, and compliance, • Analyze client history and financials to assess risk and determine appropriate bond solutions, • Communicate underwriting requirements and decisions clearly to clients and producers, • Coordinate claims communication and monitor claim progress, • Build and strengthen relationships with clients, producers, and underwriters, • Identify opportunities to cross-sell commercial lines. What We're Looking For • 2+ years of experience in surety bonds or bond-related underwriting/service, • Active Texas General Lines P&C license required, • AFSB designation preferred or in progress, • Proficiency in Microsoft Office; Applied Epic preferred, • Ability to manage multiple priorities with speed and accuracy, • Experience working with construction or real estate clients a plus Ready to bring your surety expertise to a high-impact role? Apply today and help us raise the bar in client service and bond delivery.

Job Description Accelerate Your Career at Superior Skilled Trades (SST): Join one of the fastest-growing skilled trades staffing companies in the US. We're on the lookout for a motivated Account Manager to join our dynamic sales team. At SST, you're not just joining a company; you're stepping into a success story where top performers are recognized and amply rewarded. Why Choose SST? • Lucrative Earnings: Enjoy a total compensation package ranging from $65,000 to $125,000+, which includes a competitive base salary and uncapped commissions that reward your sales achievements., • Strategic Autonomy: Take charge of your sales territory with the freedom to implement strategies that best fit your approach, all supported by SST’s comprehensive resources., • Growth and Opportunity: Capitalize on the chance to grow with a company that’s rapidly expanding, offering numerous opportunities for career advancement and professional development., • Work Flexibility: Embrace the convenience of working in both our branch location, as well as spending ample time in the field., • Strategically generate and develop new customer accounts to boost revenue., • Prospect for new business, manage a pipeline and sales funnel, and track activity using Hubspot., • Cultivate strong relationships with contractors and subcontractors, employing both outside and inside sales techniques., • Drive consistent quarter-over-quarter growth and profitability, surpassing targets., • Must have a minimum of three years of experience in Construction / Skilled Trades Staffing Sales., • A proven track record in B2B sales and client management within the construction industry., • Proficiency with CRM platforms and adeptness at managing detailed client information., • Exceptional negotiation and rapport-building skills. Powered by JazzHR ZgDeqKUWdq

Job DescriptionEmployee Benefits Account ManagerSalary: $75,000 – $90,000 + Benefits Location: Austin, TX We are seeking an experienced Employee Benefits Account Manager to join a dynamic team in Austin, TX. This role is ideal for a professional with a proven track record in managing small (2–25 lives) to mid-sized (25–500 lives) group benefits accounts, providing exceptional client service, and collaborating closely with Producers. Key Responsibilities • Manage a book of group benefits clients ranging from 2–500 lives., • Attend open enrollment meetings and client meetings with Producers., • Assist with marketing, RFP preparation, and implementation of benefit plans., • Handle renewals, conduct presentations, and manage day-to-day service needs., • Build and maintain strong relationships with carrier representatives and underwriters., • Stay current on carrier rating plans, programs, and industry best practices., • Provide support for client enrollments, benefit inquiries, product knowledge, and claims resolution., • Prepare proposals and assist with sales presentations as needed., • Maintain client information across multiple agency management and benefits administration systems., • Ensure accurate and timely communication with clients, addressing service requests and resolving issues efficiently.Qualifications, • 3–5 years of experience in health insurance and ancillary products., • Active Texas Life & Health Insurance License., • Background in an insurance agency, TPA, medical practice, or carrier setting., • Experience managing a book of employee benefits business or handling claims/billing issues in a medical practice., • Proficiency with Microsoft Office (especially Excel) and familiarity with agency management systems., • Strong knowledge of Health Savings Accounts (HSA), Health Reimbursement Accounts (HRA), Flexible Spending Accounts (FSA), COBRA, ERISA, and DOL guidelines.

Job DescriptionBenefits/Perks • Competitive Compensation, • Paid Time Off Responsibilities • Receive inbound calls and place outbound calls, • Identify the reason for the customers call, collect relevant information and provide solutions, • Refer to premade scripts for a variety of customer service topics, • Upsell products and services when appropriate, • Use best practices in customer service techniques to develop rapport and build relationships with customers, • Document all customer interactions, • High school diploma/GED, • Previous experience as a Call Center Representative or in a similar role is preferred, • Excellent phone and verbal communication skills, • Understanding of active listening techniques, • Familiarity with Customer Relationship Management (CRM) programs, • Ability to work well under pressure, • Highly organized with the ability to prioritize projects and manage time effectively

Job DescriptionJoin a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment

Job Description About Us Eagle Eye Networks is the global leader in cloud video surveillance, delivering cyber-secure, cloud-based video with artificial intelligence (AI) and analytics to make businesses more efficient and the world a safer place. The Eagle Eye Cloud VMS (video management system) is the only platform robust and flexible enough to power the future of video surveillance and intelligence. Eagle Eye is based in Austin, Texas, with offices in Amsterdam, Bangalore, and Tokyo. Eagle Eye Networks is a dynamic, fast-moving company. We value the benefits of face-to-face collaboration, and we believe it is more enjoyable and productive. The synergy of in-office interaction is critical to our culture and your presence is essential for Eagle Eye Networks’ success. Learn more at een.com. Summary As a Customer Success Account Manager (CSAM), you will serve as the primary post-sale relationship owner for a portfolio of strategic and high-value customers. Your mission is to ensure customers achieve their desired outcomes using our platform and expand their value over time. You’ll be responsible for driving adoption, improving retention, managing renewals, identifying growth opportunities, and serving as the customer’s advocate internally. Key Responsibilities • Own and manage a portfolio of mid-market and enterprise customer accounts across global regions, • Build trusted relationships with customer stakeholders through regular engagement, QBRs, and strategic planning, • Drive platform adoption, identify gaps in usage, and provide proactive recommendations to improve outcomes, • Monitor account health signals and intervene early to mitigate churn risks, • Serve as the internal voice of the customer, advocating for product enhancements and escalating critical issues, • Collaborate cross-functionally with Sales, Product, Support, and Implementation to deliver a seamless customer experience, • Lead renewal conversations and support the expansion of account value through upsells and cross-sells, • Maintain accurate records of customer interactions, health status, and commercial activities in CRM (Salesforce), • Meet quarterly KPIs including Net Revenue Retention (NRR), churn rate, and customer satisfactionQualifications, • 3–5 years in a Customer Success, Account Management, or related SaaS customer-facing role, • Proven track record of managing large and complex accounts successfully, • Strong communication and relationship-building skills across technical and business stakeholders, • Experience using customer success platforms (e.g., Gainsight, ChurnZero) and CRM tools like Salesforce, • Ability to analyze customer data and use insights to drive decisions, • Skilled in renewal negotiation and consultative sellingNice to Have, • Experience with hardware-integrated SaaS solutions or IoT-based platforms, • Familiarity with enterprise procurement cycles and customer onboarding journeys, • Success managing customers across multiple regions and time zones, • Basic technical knowledge (APIs, integrations, data privacy) to support SaaS troubleshooting, • Bachelor’s degree in Business, Communications, or a related field Eagle Eye Networks is an innovative, global start-up building the only platform powerful enough to support the future of video surveillance and security. Here your voice will be heard, and talent respected. We have proven leadership and financial backing of one of the world’s premier venture capital firms. The work we do is essential in today’s world, as our systems are used to protect the health, safety, and welfare of people and property around the world. • Medical Benefits: We offer competitive medical, vision, and dental plans. Company offsets premiums., • Taco Tuesdays: Like breakfast tacos? You’re at the right place, because weekly breakfast tacos are provided., • 401k plan with company match!, • Weekly Lunch: Food is love. Especially when it is free., • Snacks: You will never go hungry., • Culture: Innovation drives our vibe., • Diversity: We embrace our global presence, the diverse ideas and backgrounds of our team to improve our culture, our products and grow our people and our business. Eagle Eye Networks is leveraging artificial intelligence on its true cloud platform to dramatically reshape the video surveillance and security industry. The Eagle Eye Cloud Video Management System (VMS) is a smart cloud video surveillance solution, purpose-built to help businesses improve safety, security, operations, and customer service. Tens of thousands of companies in more than 90 countries around the globe have moved their video surveillance to the cloud with Eagle Eye VMS. Customers, including multi-family residences, smart cities, schools, hospitals, hotels, logistics, restaurants, and retail shops trust Eagle Eye for actionable business intelligence and proactive security across multiple locations. The Eagle Eye VMS has strong APIs for the secure integration of third-party systems and works with thousands of industry cameras, so customers don’t have to “rip and replace” their existing infrastructure. Eagle Eye Cloud VMS is the only platform robust enough to power the future of video surveillance. Eagle Eye Networks is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. Powered by JazzHR VxkEZ7CT7n

Job Description Hoops HR is seeking a Commercial Lines Account Manager on behalf of a leading insurance agency to join their team! (Target hire date October-November 2025.) Office Location: Austin, TX. Work Hours: Full time position, hybrid work schedule with flexible start/end times between 7:45am - 5:00pm (in-office requirement for Tuesdays and Wednesdays) Our Awesome Benefits/Perks: • 401K + employer match, • Medical, Dental, and Vision Insurance with HSA and FSA options, • Pet Insurance, • Fitness Center Discounts, • Employer-paid life insurance and disability, • Voluntary benefits (such as critical illness and accident insurance), • Travel reimbursement, • Tuition Reimbursement, • Employee Referral Program, • Opportunities for growth and promotion up to leadership level, • And so much more! Commercial Lines Account Manager - Role Overview: The Commercial Lines Account Manager will provide a high level of customer service to clients and sales support to the Production team. The Commercial Lines Account Manager position includes collaborating with agency personnel in the production of new and renewal accounts by assisting in selling, marketing, and servicing in keeping with Agency and individual Producer goals. Commercial Lines Account Manager - Role Responsibilities: • Client Book Growth:, • Partner with producers to formulate insurance and risk management plans that are tailor-made for clients’ needs, • Meet with new prospects and clients in person or virtually, • Grow the book of business by new sales or increased coverage limits on existing accounts, • Partner with other Agency departments, including Personal Lines and Employee Benefits, to cross-sell new and existing clients, • Client Book Management and Retention:, • Conduct periodic coverage reviews and exposure analyses for clients to ensure appropriate program design and implementation, • Maintain records according to Agency standards and processes. Ensure information is properly documented and readily accessible, • Oversee daily processes for the book of business including renewal summaries, proposals, change requests/endorsements, binders, certificates, policy checking, audits, and accounting as needed, • Maintain follow-up and suspense on outstanding orders, correspondence, audits, reports, claims, and renewal expirations, • Reviews insurance and indemnification parts of contracts, • Manage account receivables to ensure timely collection of premiums, reconcile accounting discrepancies and follow up on aging receivables, • Manage Client Renewal Process:, • Attend renewal review meetings with Producers and Team Lead to prepare marketing strategies for upcoming renewals, • Lead all accounts through the new and renewal process. Market accounts to insurance carriers and brokers as needed, • Uphold Strong Personal Relationships and Team Accountability:, • Maintain proactive communication with clients, producers, and team members including handling client and/or company questions/issues appropriately, • Develop strong personal relationships with appropriate insurance carrier personnel and become familiar with carrier product options, • Communicate effectively with the team including Producers, Account Executives, Account Coordinators, or Analysts, • Continue professional development by attending continuing education courses, seminars, and workshops Commercial Lines Account Manager - Requirements: • 2+ years of commercial lines account management/client servicing experience managing a high volume workload in a midsize brokerage house required, • Active TX State Property and Casualty Insurance license required, • Experience with Insurance Agency Software (Applied Epic preferred), • Proficient in Microsoft Office Suite products (Word, Outlook, Excel, and PowerPoint) preferred, • High level of proficiency using online rating systems, maintaining underwriter relationships, and experience working with wholesale brokers, • Commit to, utilize, and follow Agency procedures while remaining adaptive/flexible to changing demands of a growing company We are proud to be an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Similar Titles: Commercial Lines Insurance Account Manager, Commercial Insurance Account Executive, Commercial Lines Account Executive, Commercial Insurance Customer Service Representative (CSR), Commercial Insurance Specialist, Commercial Lines Account Representative, Insurance Account Manager – Commercial Lines, Insurance Service Representative – Commercial Lines, Client Service Manager – Commercial Insurance, Insurance Associate – Commercial Lines, Commercial Lines Insurance Coordinator, Commercial Insurance Advisor, Insurance CSR – Commercial Lines, or Insurance Account Executive – Commercial Lines. Keywords: commercial lines insurance, account management, account executive work, account representation, customer service representation (CSR), and client service management. Candidates should be familiar with property and casualty insurance, general liability insurance, workers’ compensation, commercial auto insurance, commercial property insurance, business owner’s policies, umbrella coverage, insurance policies, policy changes and endorsements, insurance renewals, premium audits, insurance carriers, and agency management systems. Skills that are valuable for this role include client service, customer service, policy quoting, policy binding, underwriting support, data entry accuracy, multi-tasking, problem solving, communication skills, and relationship management. Licensing requirements include an active property and casualty license, being P&C licensed, and other relevant insurance licenses.