Trabajos customer success en Tempe, Arizona - Page 19Crear alertas

Job DescriptionDescription: Why Good Night Stay? Goodnight Stay is the premier luxury corporate and vacation rental management company, utilizing cutting-edge technology and leveraging its 25 years of experience to provide an unparalleled experience through thoughtful curation and design, high standards of excellence, and impeccable customer service. Our team is passionate about cultivating unforgettable, amazing experiences for all of our guests. After all, a life well-lived is a life full of incredible memories. If this sounds like a mission you'd be proud to support, read on! What GoodNight Stay is looking for: We are looking for an Owner Success Manager to manage our client accounts. You will address customer concerns and help facilitate a smooth and fun new homeowner onboarding experience. We expect you to be an energetic, goal-driven person with excellent communication skills. This role may often be challenging so you should be able to remain calm and polite in tough situations. If you have some experience in sales or customer service, we’d like to meet you. Your goal will be to foster long-term relationships with clients and help grow our business. The Owner Success Manager Role: Job Summary/Description: The Owner Success Manager plays a vital role in providing PROMPT, EXCELLENT, and RESPECTFUL customer service to our Client / Property Owners. This associate must reside in the reside in perspective location in this position to visit owner properties regularly and routinely and to attend in-person meetings with owners when scheduled. The Owner Success Manager may be responsible for the company's relationship with properties owners. Duties/Responsibilities: • New Owner Orientation - Expand on exact execution of Property Management Agreement (PMA) terms for the purpose of property care & use of Owner portal., • Owner Relationship Building - Establish a rapport with Owner, relevant HOA personnel and other authorized representatives of owners., • Owner Information/Profile Records - Consistently update and audit property and owner profile in software platforms., • Communication - Act as the direct link between owners and the company's various departments to answer questions and to assist in coordination of owner requests when applicable under the terms of the Property Management Agreement. Create work orders to be fulfilled by market staff as they are prioritized in accordance with current market status, staffing and needs., • Notifications/Approvals - Notify owners of significant incidents or charges below the non-approval required threshold set out in the Property Management Agreement (PMA) and request approvals for items and services estimated or identified as being above the approval required threshold set out in the Property Management Agreement (PMA), • Inspection/Review - Review of Property Maintenance & Housekeeping Inspection Records to provide up to date condition reports to owner and to make recommendations. Visit each property no less than once per quarter to conduct a full maintenance & housekeeping inspection beyond those routinely conducted by field operations staff., • Financial Proofing - Review service charges and information necessary for Owner Charges to monthly statements., • Information - Providing proactive recommendations and information to owners to improve their understanding of local market conditions, property care and the industry through individual and market-wide messages and newsletters., • Collaboration - Collaborate with General Manager, Director of Operations & Founder in additional owner retention, owner referral, branding, and business development strategies., • Company Ethos - Ensure, encourage, and promote company core values, missions, and vision to protect the company's brand and standards. Requirements: Benefits: GoodNight Stay will provide a competitive salary and bonus, medical/dental/vision benefits, vacation & holiday time off, company-provided equipment, and has many other employee perks that enhance our culture and team building. Required Skills/Abilities: • Must possess: the ability to accomplish general office and clerical tasks; excellent computer skills; superior communication; time management; prioritization; and an understanding of sensitive material handling., • The associate must have reliable personal transportation/valid driver's license, submit to a background/reference check and be able to climb stairs with reasonable accommodation. Education and Experience: • Bachelor’s degree in Business Management, Business Administration, or related field required; M.B.A. preferred., • Certification through the Institute of Certified Professional Managers (ICPM) preferred., • Five years of related experience required Compensation: Good Night Stay will provide a competitive salary, medical/dental/vision benefits, vacation & holiday time off, company-provided equipment, and has many other employee perks that enhance our culture and team building.

Job Description Store Managers - Jiffy lube Immediate openings at Jiffy Lube of Arizona (Phoenix Metro Area) - JOIN OUR TEAM! Jiffy Lube of Arizona is one of the largest Jiffy Lube franchise operating over 50 locations throughout the Phoenix Metro Areas. As a result of our continued growth and new service offerings, we have exciting opportunities for highly motivated professionals who want the success and stability we can offer. Are you looking for an opportunity to learn valuable customer service and technical skills? Are you ready for a job that challenges you to exceed expectations each and every time a customer trusts you with their vehicle? If so, then look into joining Jiffy Lube the world's leader in the fast lube industry. The Store Manager manages overall daily operations of the service center in accordance with Policy and Procedures, to ensure optimum performance, inventory, cash and labor control, and to maximize profitability. Jiffy Lube is now hiring ENERGETIC GOAL DRIVEN individuals valley wide to take part in their Management Training Program. Skills/Requirements: Must have automotive experience and management experience Previous shop & quick lube experience preferred Jiffy Lube provides tools Salary based on experience and certifications Must be willing to work weekends and overtime Strong communications skills Desire to work hands on with employees and lead in a teamwork environment Ability to adapt in an automotive service environment Attention to detail skills Valid driver's license Pass a background check and drug screening

Job DescriptionDescription: Assistant Store Manager (Full-Time) Position Summary: Join the Splendid family where our love of softness drives all we do, from the fabric of our clothes to the moments we create in our stores, with our customers and in our communities. At Splendid we believe in bringing people together. In good company and great conversation. We believe in taking time to enjoy the little things and more importantly celebrate the big things. We think that people should cherish every moment. Live it up. Laugh out loud. Play a little. We believe that home is truly where the heart is and that you should be able to bring a little piece of it with you everywhere you go. That's why what we create fits seamlessly into the lives of our customers. Splendid offers the opportunity to bring this vision to life in our stores. As a leader on the Store Management Team the Assistant Store Manager’s key role is to ensure the highest level of customer engagement is met and sales results are achieved. The Assistant Store Manager assists the Store Manager with all aspects of the day-to-day operations of the store, including driving sales, providing an exceptional customer experience, recruiting top talent and coaching and developing the team. In partnership with the Store Manager, the Assistant Store Manager ensures that all company policies & procedures, corporate directives and initiatives are enforced and properly implemented within given deadlines and ensures store standards are maintained. Key Responsibilities: • Contributes to the overall store success by ensuring store sales goals are met while also achieving individual sales goals., • Assists Store Manager with day-to-day management of the store, in the absence of the Store Manager, the Assistant Store Manager is responsible for all daily operations of the store., • Responsible for delivering exceptional customer experiences and driving sales by styling and wardrobing each customer based on their needs. Represents the brand and ensures team members are embodying the brand in all interactions with customers and peers., • Responsible for building client relationships and driving store sales along with excitement about our brand through client outreach., • Communicates effectively with Store Manager regarding individual goals, skill development updates, employee relations and day-to-day operations., • Assists with training, coaching, developing and motivating team to achieve maximum sales productivity., • The Assistant Store Manager is an expert on store operations and policies & procedures, and ensures they are followed and enforced., • Responsible for assisting with recruiting top talent to meet the needs of the business and retains talent that will contribute to sales growth., • Assists with managing payroll and store scheduling within established guidelines to ensure proper coverage based on business needs., • Supports and executes directives from Visual Merchandising, Operations and Marketing and ensures that information is properly communicated to the store team and that all deliverables are completed within specified deadlines., • 4+ years of related professional sales experience in specialty or luxury retail and at least 2+ years of management experience., • Strong leadership ability., • Excellent time management and organizational skills with ability to multitask and prioritize, • Career-driven, strong work ethic and high performance standards, • High level of initiative/self-starter., • Effective verbal and written communication skills., • Strong problem solving and decision making skills., • Repetitive hand motion while operating cash register or computer., • Regularly interacts with the public in an often crowded and noisy interactive store environment., • Standing required for entire work shift., • Operate office equipment (i.e., computers, phone, fax, scanner and copier.), • Must work weekend and night shifts., • Climb ladders as needed., • Bend, lift, open, and move product up to 50 pounds as needed. We are committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. We are an equal employment opportunity of minorities, females, protected veterans and the disabled. We are committed to providing equal opportunities in employment, and treating our associates and applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, or any other legally protected factor. Requirements:

Job Description JOIN THE TEAM AND HELP US DRIVE THE CONNECTION BETWEEN PEOPLE AND THE JOYS OF CANNABIS. Petalfast is the first-of-its-kind route-through-market platform for the cannabis industry. Petalfast’s vision is to make cannabis brands better with its practices, partnerships, and people through our go-to-market accelerator, field + trade, + pilot incubator programs. Petalfast is growing and we want you to grow with us! If you're excited about this position but you do not meet all the qualifications listed, we encourage you to apply and include a cover letter detailing why you would be a good fit for this role. JOB RESPONSIBILITIES • Follow instructions and guidance provided by field marketing manager and field marketing coordinator, • Maintain an expert understanding of the Petalfast brands you’re scheduled to represent including product details, brand mission/values, and related general cannabis knowledge, • Conduct consumer-facing marketing activations such as in-store demos and events, • Increase brand awareness at retail through consumer education and engagement, driving in-store sales and building customer loyalty, • Communicate to customers pricing promotion/deal, key selling points, product effects and use-cases, and proper dosing of cannabis products represented, • Provide non-dosed samples and gift branded swag to interested customers. encourage consumers to connect with brands through digital platforms (i.e. follow on social media, sign up for newsletter), • While at retail, engage staff, survey merchandising & place merchandising materials, check product inventory, drop swag and non-medicated samples, etc., • Create harmonious relationships with Petalfast’s retail partners and their staff to cultivate a strong affinity for Petalfast’s portfolio, • Track all activity, stats, and consumer insights/feedback through detailed and constructive recap reports, submitted directly following shifts, • 1-2 years of experience in events, retail, customer service, or related fields, • Familiar with basic event marketing, promotions, and sales tactics, • Must be available for occasional weekend work (demos and tradeshows), • Must be able to work nights and holidays (night and holiday work will be pre-defined by position), • Ability to communicate effectively, both verbally and in writing. Comfortable with public speaking, • Sales skills, including persuasion, overcoming objections, active listening, and negotiation, • Must be punctual, professional, reliable, highly detail-oriented, self-motivated, and results-driven, • Must be outgoing, attentive, and comfortable engaging in conversation with customers and retailer partners, • Must have confidence and the ability to connect with a diverse spectrum of customers and retail staff, • Passionate and knowledgeable about the cannabis industry, • This position may rarely require kneeling, bending, squatting, • Ability to push/pull up to 50 pounds, • Must be available for occasional weekend work (demos and tradeshows), • Must be able to work nights and holidays (night and holiday work will be pre-defined by position), • Must be able to effectively communicate with others

Job DescriptionEAW is seeking an Operations Manager to drive daily performance and ensure seamless support across client programs. This role fosters a high-performing culture where students and professional staff thrive through collaboration, accountability, and continuous team development. The ideal candidate is comfortable in a dynamic, matrixed organization, demonstrates sound judgment, and excels in cross-team communication and compliance. At EAW, we value diversity, recognize innovation, and celebrate growth. If you’re motivated by excellence and inspired to lead teams while making a lasting impact on the student experience, we invite you to join us. This is a seasonal position with an expected end date of April 30, 2026, or sooner depending on the needs of the organization.Roles and Responsibilities • Drive Partner Success: Lead oversight of assigned programs to deliver an exceptional partner experience by meeting key business metrics, ensuring efficient processes, timely execution, and effective issue resolution in collaboration with internal and client teams., • Lead Program Launches: Partner across teams to manage new program launches with strong design, readiness, risk mitigation, and seamless transition to ongoing operations., • Optimize Performance: Leverage data, partner feedback, and stakeholder insights to identify opportunities that enhance experience, improve efficiency, and minimize cost, business, or compliance risks., • Develop Expertise: Build subject matter expertise within your program or channel to design effective end-to-end processes, maintain accurate documentation, resolve escalations through root cause analysis, and influence future program design that promotes standardization and compliance.Essential Functions, • Lead Daily Operations: Manage the performance of 8–12 Customer Service Supervisors and a workforce of 200+ agents, ensuring KPIs, revenue, productivity, schedule adherence, and retention goals are consistently achieved., • Coach & Develop Leaders: Provide ongoing coaching, feedback, and performance evaluations for Supervisors, addressing quality, productivity, and attendance while supporting their professional growth., • Enhance Client Partnerships: Build and maintain strong client relationships through clear communication, proactive issue resolution, and a balanced focus on service excellence and fiscal responsibility., • Drive Team Engagement: Conduct daily huddles and weekly meetings with Supervisors to align on priorities, recognize achievements, and foster a motivated, high-performing culture., • Recruit & Onboard Talent: Partner with EAW’s Student Success team in interviewing and selecting candidates, ensuring a strong pipeline of student and staff talent., • Optimize Operations: Recommend and implement strategies to improve efficiency, reduce costs, and increase revenue, leveraging data to analyze trends and customer needs., • Manage Workforce Performance: Oversee scheduling, staffing, and workload management in partnership with Workforce Management, ensuring service levels are consistently met., • Promote Compliance & Consistency: Collaborate with HR to ensure adherence to policies, procedures, and performance standards connected to attendance, conduct, and Tuition Assistance eligibility., • Champion EAW’s Mission: Serve as a subject matter expert on EAW’s mission, tuition assistance program, and student value proposition, supporting student agents through their development journey., • Lead Strategic Initiatives: Contribute to leadership meetings, performance reviews, and presentation development, driving organizational priorities and outcomesBasic Qualifications, • Bachelor’s degree in a related field or equivalent professional experience., • Minimum 5 years of proven leadership in a call center or customer service environment., • Demonstrated ability to lead, coach, and motivate large teams to achieve high performance., • Skilled in reporting, analyzing results, and driving continuous improvement initiatives., • Strong track record of managing stakeholders, optimizing processes, and successfully implementing change in complex, fast-paced environments., • Excellent analytical and problem-solving skills with sound decision-making and attention to detail., • Effective influencer and thought leader with the ability to manage multiple priorities and projects simultaneously., • Exceptional collaboration skills, with experience working across diverse teams and time zones to achieve results., • Strong written and verbal communication skills, including the ability to present confidently to senior leaders and negotiate effectively.

Job Description\uD83D\uDE80 KUBRA is Hiring: Technical Client Support Analyst! Are you passionate about solving complex technical challenges and delivering an amazing client experience? At KUBRA, we’re looking for a Technical Client Support Analyst to join our fast-paced, collaborative team!In this role, you’ll be the go-to expert providing tier-two technical support to our clients — tackling issues head-on, collaborating across departments, and ensuring smooth resolution every time. You’ll play a key role in troubleshooting, identifying, and escalating technical challenges while keeping our clients informed and supported. You’ll also take part in our 24/7 on-call rotation, providing world-class support to clients with premium service agreements — because at KUBRA, we’re all about reliability, innovation, and client success. ✨ If you thrive on solving problems, love working with technology, and want to make an impact — this is your opportunity to grow with a leader in client-focused digital solutions! This is a Hybrid role in Tempe, Arizona.What you get to do everyday: • Provide professional support to clients at large enterprises by handling and assessing inbound requests, internal checks, and automated alerts, • Demonstrates strong communication skills by effectively articulating ideas, actively listening, and maintaining professional and clear interactions with team members, clients, and stakeholders, • Research issues involving application integration points, data integrity, connectivity failures, and application or system failures, • Report details on issues to developers and manage communications with clients as issues are worked on and resolved, • Client Excellence - Maximize client satisfaction by providing excellent customer service and maintaining Service Level Agreements, • Review and react to client support and operational issues, assisting the team with initial triage, understanding of client implementations, and resolution of problems, • Assists with classification and prioritization of issues, • Execute case/ticket service requests requiring code and / or configuration updates, • Achieve productivity related targets including support processed tickets, average response time, average time to close, time tracking, • Manage communications with clients throughout the life of a request and coordinate with developers and others to address issues, • Lead weekly case review with key clients, • Participate in client meetings both on and off site as directed by their Team Leader, • Conduct internal reporting on Key Performance Indicators (KPIs) for cases under management, • Coordinate with various internal teams as necessary, including Product Development, Network Services, Service Delivery, Sales, and Marketing teams, • Provide on-call after-hours support on a rotating basis, • Develop and document new troubleshooting procedures as necessary, • Build and maintain knowledge of supported products and implementations, • Perform configuration and code changes on existing applications to meet customer needs, • Provide timely responses by phone, notes and/or email to clients for case/ticket/telephone inquiries, • Participate in client training on product/service features and functionality, • Escalate complex issues to other Teams as needed to ensure problems reach a resolution quickly, • Monitoring of systems, • Work on special projects as requiredWhat kind of person should you be?, • Excellent verbal and written communications skills, • Ability to explain technical issues to those unfamiliar with the subject via email, telephone, and in person in a professional manner, • Ability to collaborate with fellow team members and teams across the organization, • Strong technical and problem-solving skills to support understanding of enterprise software solutions, enterprise architecture, and troubleshooting of problems, • Strong work ethic and dedication to providing 100% client satisfaction, • An interest in creating and tinkering with technology, • Familiarity with cloud/virtualized environments (such as AWS, Azure, Digital Ocean, or Google App Engine), relational databases, SQL queries, basic syntax, and C# or Java code is preferred, • Experience with reporting from enterprise applications and data warehouses is preferred, • Basic Linux command line skills are preferred, • Ability to create and edit HTML and embedded CSS, particularly for use in emails, is preferred, • Successful candidates must be able to demonstrate their experience designing and implementing information access solutions on Windows OS using the following tools: Visual Basic, C++, SQL Server, Access, ASP, ASP.Net, C#, JavaScript, HTML and CSS OR the ability to create and run SQL queries, make minor changes to Java code, and create or modify HTML documentsWhat skills do you need?, • 0-1 year of experience in Customer Service, software/IT support, or as a skilled user of enterprise software, • Demonstrated aptitude for troubleshooting technical problems, • A general understanding of servers, networks, enterprise software, and data integration between enterprise applications, • Experience with enterprise software in a support or advanced business user role is strongly preferred, • Associate’s degree or work experience demonstrating professional communication and inter-office skills