Customer support engineer jobs in Atlanta, Georgia - Page 4Create job alerts

Job Description Hi Auto is the virtual assistant for restaurants. We are developing an innovative, conversational voice-based AI for the restaurant world. Its first skill is already being deployed at scale: automated order taking in Quick Service Restaurants (QSRs) where it improves customer experience, increases sales, and reduces employee stress. We are a group of experts in conversational AI and backend software, solving unique technological challenges with creative practical and cutting edge solutions. We strongly believe in impact-driven employment where you can work from wherever you're most comfortable and effective. Because of the myriad of challenges and the fast pace, each team member gets to experience a lot of professional growth and ownership. About the Role: Our backend is developed all in Python running in the cloud over k8s. It's not a typical backend interacting with a UI frontend. It handles audio streams in real-time and runs our key AI algorithms. Our systems integrate with a large number of third party services. Robust and clean handling of these integrations is crucial. We are looking for a Senior Software Engineer based in the East Coast of the United States. In this role, you will: • Integrate with new POS systems and digital menu boards, • Build data pipelines to process restaurant menus, • Support existing integrations and pipelines, • Debug and solve complex customer issues, • Lead communication with integration partners to deliver the integrations, • Estimate, plan and deliver the integration projects, • Handle a large set of complex and diverse customer issues, • 6+ years experience in Python, • Strong backend development and software architecture skills, • Experience in developing and deploying multiple projects used in production, • Proficient with Async IO, • Experience with CI/CD, Clouds (AWS/GCP/Azure), Linux, Docker, Kubernetes, 3rd Party API integrations, • Experience with Data Pipelines, ETL, • Prior experience working in startups, • 1+ years of experience in technical leadership, • Knowledge of concurrency

Job Description Capgemini is at the forefront of innovation, integrating AI technologies to enhance customer experience and streamline operations. We are seeking an experienced and innovative Verint AI Software Engineer to join our team supporting a premier U.S. Property & Casualty insurance carrier. This role is ideal for a technologist with deep expertise in Verint AI and a strong understanding of enterprise voice ecosystems, including CISCO, Google Cloud, and NICE. You will be instrumental in designing, developing, and optimizing AI-driven solutions that enhance customer experience, operational efficiency, and digital engagement. In this role, you will work closely with cross-functional teams to design, develop, and deploy AI-driven solutions that leverage Verint AI technology to address complex business challenges. Our Client is one of the United States’ largest insurers, offering a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world. This role offers a unique opportunity to work on innovative AI initiatives with a leading U.S. insurance carrier, within a collaborative environment that fosters innovation, creativity, and continuous learning. You'll gain exposure to enterprise-scale projects and advanced technologies, while enjoying a comprehensive benefits package that includes health coverage, retirement plans, and professional development support. Key Responsibilities: • Design, develop, test, and implement AI-based applications using Verint technology, including IVA and Speech Analytics., • Collaborate with business stakeholders to understand requirements and translate them into scalable technical specifications., • Analyze structured and unstructured data to develop AI algorithms that support intelligent decision-making and customer interaction., • Integrate Verint AI solutions with enterprise platforms such as CISCO telephony, Google Cloud services, and NICE workforce management systems., • Debug and improve existing Verint implementations for performance, scalability, and user experience., • Stay current with trends in AI, voice engineering, and social engineering to recommend innovative approaches and technologies., • Provide technical guidance and mentorship to junior developers, fostering a collaborative and growth-oriented environment., • Document technical specifications, architecture designs, and system integration processes. Benefits: • Opportunity to work on cutting-edge AI initiatives., • Collaborative work environment that promotes innovation and creativity., • Proven experience in software development with a strong focus on AI technologies and methodologies., • Direct experience with Verint solutions and platforms., • Demonstrated experience with Verint AI., • Deep familiarity with voice engineering technology ecosystems that include Verint, Google, CISCO, NICE and other similar technologies., • Strong programming skills in languages such as Python, Java, or C#., • Solid understanding of social engineering techniques and digital behavior analysis., • Ability to work effectively in a collaborative team environment., • Excellent problem-solving and analytical skills., • Effective communication skills, both verbal and written. Competitive compensation and benefits package: • Competitive salary and performance-based bonuses, • Comprehensive benefits package, • Career development and training opportunities, • Flexible work arrangements (remote and/or office-based), • Dynamic and inclusive work culture within a globally renowned group, • Private Health Insurance, • Retirement Benefits, • Paid Time Off, • Training & Development, • Performance Bonus Note: Benefits differ based on employee level. About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported €22 billion in revenues in 2024.

Job DescriptionSalary: Position is open to both Atlanta and Canada Offices Geek+ is a global leader in robotic solutions for logistics. We develop Autonomous Mobile-Robot (AMR) solutions to realize flexible, reliable, and highly efficient automation for warehouses and supply chain management by automating various laborious tasks like picking, moving, and sorting. We've led the global AMR market share for three consecutive years, have been declared the world's no.1 AMR leader and became the first AMR warehouse robotics company going public to list on the HKSE. The North American headquarters in San Diego, California will continue to power our growth in Canada, United States and Mexico. The Innovation Center in Atlanta, Georgia will showcase the latest Geek+ technologies to the market. Life at Geekplus Plain and simple, we're a team of geeks who love technology and teamwork. We work together to meet any customer needs; we celebrate our wins and learn from our misses. The only thing better than seeing customer operations improved by our technology is seeing it happen at scale! We are biased to action, getting it done, and thinking differently about how we apply technology. We support each other and we're empowered to win. Our strength comes from our different backgrounds and perspectives. The Job As a Project Manager at Geekplus, you'll be the primary point of contact with our partners and clients who range from Startups to Fortune 500 players. You'll interact regularly to maintain strong communication with the clients and understand their needs well. You'll lead a team of Solution Engineer, System Engineer, and Field Operation Engineer to accomplish warehouse automation projects and bring value to our customers. If you're excited about robots and rolling out a complex system, we want you to talk to us! Responsibilities • Lead AMR project teams through the design, planning, execution, and delivery of projects within the logistics industry, ensuring they meet agreed-upon specifications, budgets, and timelines., • Foster effective communication channels among project stakeholders, including clients, team members, and external subcontractors, to ensure transparency and alignment of project objectives., • Cultivate and maintain strong relationships with clients and stakeholders, acting as the primary point of contact for project-related inquiries and discussions., • Coordinate with cross-functional teams to facilitate teamwork and ensure that all project elements are integrated seamlessly., • Utilize leadership skills to guide, motivate and mentor project team members, promoting a collaborative and positive work environment., • Implement risk management strategies to identify potential project hurdles and develop contingency plans to mitigate risks., • Conduct project planning including the scope of work, budget, schedule, internal resources, and subcontracting services., • Conduct regular project meetings and provide updates to all relevant parties, maintaining clear and consistent communication throughout the project lifecycle., • Ensure that all project documentation is accurate, up-to-date, and compliant with project methodology, company standards, and policies., • Continuously improve project management processes by incorporating best practices and lessons learned from previous projects. Qualifications • Proven experience (minimum 2 years) as a Project Manager in the logistics or AMR industry delivering integrated hardware and software systems., • Strong communication and interpersonal skills, with the ability to engage effectively with various stakeholders., • Demonstrated ability to build and maintain relationships with clients and team members., • Solid understanding of logistics processes and how AMR systems enhance operational efficiency., • Excellent teamwork skills, with a history of leading cross-functional teams to success, • Leadership qualities that inspire team confidence and respect while encouraging a collaborative and innovative project environment., • Bachelors degree in engineering, Business Management, or a related field; PMP certification is a plus., • English fluency is required. Chinese/Mandarin is a plus., • Attention to details and willing to grow with company, • Willing to travel 25-50% of time GeekPlus is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

Job DescriptionMilhouse Engineering & Construction is seeking an accomplished and visionary leader to join our team as Vice President, Aviation. In this pivotal role, the Vice President of Aviation provides technical leadership while planning, organizing, and implementing the development of all projects and initiatives within the aviation group. This leader will bring strategic vision, technical expertise, and exceptional leadership skills to drive the success of their team’s projects and ensure Milhouse consistently meets and exceeds customer expectations. The Vice President, Aviation spearheads the growth and profit goals of the aviation team by leading a multidisciplinary group specializing in the planning, design, and construction services of diverse engineering projects. This is an exciting opportunity to guide a team of talented engineers while shaping the future of aviation infrastructure with one of the industry’s most innovative and culture-focused firms.What you will do: • Develop and implement strategic plans for the Aviation division, aligning with the company's overall mission and vision, • Grow business volume with existing and new clients, • Oversee the planning, design, and execution of Aviation projects, ensuring they meet quality standards, budgets, and timelines., • Administrative responsibilities include but are not limited to oversight of quality for all work, maintaining a 15% overall profitability for the Group, ensuring that the Project Management Plan is being followed, recovery plan reviews for projects over budget and schedule, invoicing oversight, staffing requirement reviews and goals and performance reviews of direct report subordinates, • Collaborate across the organization to ensure that team utilization goals are met or exceeded, • Cultivate and maintain strong relationships with clients, stakeholders, and regulatory agencies, particularly FAA, • Lead, mentor, and develop a team of multi-disciplined engineers and project managers, fostering a culture of excellence and continuous improvement, • Identify and pursue new business opportunities in the Aviation Industry including major carrier airlines, airside and landside design and Construction Management, including proposal development and presentations, • Cultivate effective relationships with clients, and team members, • Support proposal opportunities that are strategically aligned with your group, • Participates in the RFP/RFQ process including, site visits, client meetings, scope development, preparation of project approach, technical execution plans, schedules, and interviews, • Ensure all projects comply with federal, state, and local regulations, as well as industry standards and best practicesWho you are:, • Bachelor’s degree in Civil, Electrical or Mechanical Engineering or a related field, • Professional Engineer (PE) license in Illinois required, • Minimum of 15 years of experience in design engineering, with at least 5 years in a leadership role, • Minimum of 5 years of experience in the aviation industry, • Proven ability to lead and develop high-performing teams, • Excellent verbal and written communication skills, with the ability to effectively interact with clients, stakeholders, and team members, • Strong understanding of aviation engineering principles, project management, and regulatory requirementsAt Milhouse, we’re more than just a place to work — we’re a place to grow, thrive, and be celebrated. Here’s how we invest in you:, • Medical, Dental & Vision Coverage – Reach out to learn how your deductible could be covered 100% through Garner Health!, • Company Sponsored Life Insurance and Short-Term Disability – We’ve got your back when life takes unexpected turns., • Voluntary Coverages – Take control of your well-being with added coverage options., • Discounted Gym Membership – Stay active with wellness options that support your fitness goals., • Competitive Base Salary – Earn what you're worth in a performance-driven culture., • 401(k) Retirement Plan – Build your future with confidence., • Professional Development Incentives – Get rewarded for growing your skills — including bonuses for earning your P.E. License., • Milhouse University (Cross-Functional Training) – Expand your expertise with internal training built to elevate your career and receive PDH credits for applicable training towards professional engineering licenses, etc., • Employee Education & Development Program – Tuition assistance and learning opportunities to keep you moving forward., • Generous PTO + Paid Holidays – Rest, recharge, and enjoy the moments that matter most., • Paid Parental Leave – Bond with your new arrival — and yes, we’ll even cover a year of diapers!, • Extracurricular Sports Teams – Join our summer Volleyball and Softball squads for fun off the clock., • Employee Recognition Program – Be celebrated for the impact you make., • Employee Referral Bonus – Bring great people on board and get paid for it., • Transit Benefits Program – Save on your daily commute.

Experience with automation of repetitive support tasks (scripts, small tools, or simple agents) to reduce manual toil in production support. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business,

Broad customer portfolios and project assignments at home and abroad for a wide variety of industries and customers. You will demonstrate your entrepreneurial talent in project controlling and in acquisition of new customers. Intensive customer consulting on high visibility topics.

Broad customer portfolios and project assignments at home and abroad for a wide variety of industries and customers. Intensive customer consulting on high visibility topics. You will work closely with customers, be their main contact person and be responsible for conducting your team’s workshops,

Infrastructure Support: Provide engineering and maintenance support for the Nutanix hypervisor and infrastructure platform. Technical Support: Transition into a "care and feeding" phase post-migration, providing high-level support and maintenance for the newly implemented systems. Systems Engineerin

Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at Planet Home Lending, you will: Respond to borrower inbound calls concerning their account, ensuring high quality service and adhering to productivity and regulatory requirements; Research customer issues and work

Remote Work From Home Customer Service Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. Customer service representative agent experience is not necessa

Medical, dental & vision / 401k - As a Customer Service Rep at DGI Supply, you will: Handle customer and sales interactions via phone, email and tickets within the Customer Care Box; Process requests for quotations, order entry and product questions from customers; Ensure accurate order entry and ti

Up to $60K per year / Health, dental & vision / 401k match / PTO - As a Customer Support Specialist at Finalsite, you will: Support clients via ticketing, phone, chat and social media channels in a timely manner; Stay up to date on new product features and improvements, as well as web trends; Provid

Medical, dental & vision / PTO / Paid training - As a Customer Service Rep at Assurant, you will: Handle inbound customer calls and/or e-mails with empathy and professionalism; Resolve issues, answer questions, and provide proactive solutions; Document interactions and follow up as needed; Collabora

Utilize Microsoft Excel to track customer data, update orders, and maintain accurate records. Take ownership of customer inquiries from start to finish, ensuring timely and thorough follow-up to resolve any outstanding issues. Navigate complex customer needs by providing clear information and effici

McLane - - Responsibilities: Monitor customer reporting; communicate critical issues; Research and respond to customer inquiries; Maintain customer files to ensure up to date information; Manage customer requests for assistance, information, and issue resolution; Train customers on various business

Bank Clothiers, you'll: Handle and accurately follow standard operating procedures for all customer purchases, returns, exchanges, store credits and discounted transactions; Incorporate suggestive selling techniques when assisting customers and responding to any customer inquiries and needs; Assist

JobID: 200-503979 [Customer Service Representative] As a Customer Service Representative at NiteLines USA, you'll: Be responsible for complying with standard operating procedures while working in a high-volume contact center; Answer calls, respond to emails, and utilize contact center technology and

Minimum 6 months of customer service or call-center experience, preferably in voice support. Our bilingual agents support FKH residents, applicants, and prospects by handling inbound and outbound calls in both English and Spanish. They ensure excellent customer experience, resolve issues, follow pol

BS or MS degree in Electrical Engineering, Mechanical Engineering, Computer/Software Engineering or a similar discipline. The company is seeking a project engineer with experience designing and commissioning industrial automation controls. You will be an integral team member that implements PLC appl

Competitive salary / 100% paid PPO Medical, dental & vision / 401k match / PTO / Home office budget - As a Customer Support Specialist at Paradigm, you will: Provide exceptional customer service to clients via phone and email; Troubleshoot and resolve customer inquiries and issues in a timely manner

Role: Bilingual Customer Support Agent (English & Spanish). Document customer interactions and track resolutions. Ensure excellent customer experience and satisfaction.

Up to $80K per year / Benefits - As a Customer Support Specialist at Runway, you will: Provide exceptional customer service through various communication channels such as phone, email, and live chat; Respond promptly and professionally to customer inquiries and concerns; Troubleshoot and resolve tec

Competitive pay / Health, dental & vision / 401k / PTO / Laptop and WFH stipend provided - As a Customer Support Specialist at WinRed, you will: Provide exceptional customer service via Intercom and email; Resolve customer inquiries and issues in a timely and efficient manner; Maintain accurate reco

Medical-Dental-Vision / Generous PTO - As a Customer Support Specialist, you will: Provide exceptional customer service and technical support to our clients through phone, email, and chat channels; Troubleshoot and resolve customer inquiries and issues promptly and accurately; Document and track cus

CST): 6am-4:30pm or 11:30am to 10pm / Competitive Pay - As a Customer Support Specialist at Pellera, you will: Provide top-notch customer service to clients through various channels including phone, email, and chat; Resolve customer inquiries and issues in a timely and professional manner; Troublesh

DOE / Comprehensive health & welless benefits / Generous PTO / Equity Eligibility - As a Customer Support Specialist, you will: Provide exceptional customer service by responding to inquiries and resolving issues through various channels such as phone, email, and chat; Utilize product knowledge and

Up to $45K per year / Healthcare benefits / PTO / Equipment provided - As a Customer Support Specialist at Alt Legal, you will: Provide exceptional customer service to clients through various channels such as phone, email, and chat; Be knowledgeable about our products and services in order to effect