76 Best customer support engineer Jobs in Orange, New Jersey (April 2026)

Senior Design Engineer - AV/ Workplace

2 days ago

Kenilworth

About Diversified: Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back. What to Expect: At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you. As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion. IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED. How You'll Contribute: The Senior Design Engineer (SDE) is a lead member of the core team for each Workplace (WKP) project. The SDE provides direction and oversight through the project life cycle from sales concept to design development, construction drawings to implementation support. As the technical authority on a project team, the SDE is instrumental in the determination and execution of client and system requirements and will collaborate with SME teams as required. The SDE is also responsible for mentoring other design engineers on the project team. Reporting to a Regional Director of Technical Operation the SDE's project assignments are determined by Technical Operations Leadership based on enterprise-wide demands. NOTE - while this is a virtual position day to day, it does involve periodic (up to 25%) onsite presence at customer sites concentrated in the New England region - primarily Boston, Hartford and Stanford. As such, residing in (or a willingness to relocate to) this region is a requirement for this job. What You'll Do: • Leads complex engagements and works directly with clients and project teams to develop budgets, timelines and manage expectations., • Negotiates changes in deliverables and schedules and is an escalation point for engineering issues., • May be required to regularly lead teams on large projects., • Conceptualize system designs and determine system requirements., • Provide technical expertise and coordination information to support the base building tasks performed by others, and planning of audio, video, and control solutions., • Oversee and/or develop the Bill of Materials (BOM) and supporting documentation., • Develop detailed design documentation strategy based on established engineering standard practices. Track engineering team tasks to completion., • Generate functional system descriptions, complete block wiring diagrams, rack elevations, custom plates, or cabling assemblies., • Research, identify, and recommend technology options for clients and projects., • Provide technical expertise and oversee the creation of and later reconciliation of the complete construction drawing package, support documentation for installation and coordination with architect and other trades., • Collaborate with engineering, operations, and product teams to identify requirements for cloud-based solutions that meet the needs of our live broadcast production and post-production workflows., • Design and architect cloud-based solutions for live broadcast production workflows, channel playout, and content delivery, • Work with cross-functional teams to ensure that solutions are optimized for cost, performance, and reliability., • Provide technical guidance and mentorship to other team members., • Experience building complex networking infrastructure on premises., • Test, commission, and configure subsystems during project deployment., • Support projects and teams in build phase. Complete the as-built drawings for service hand-over., • Provide regular project engineering milestone status updates to Technical Operations resource planning., • Maintain expertise in the industry through ongoing review of trade publications, participation in industry trade shows, seminars, and educational forums., • Develop expertise in the industry through ongoing review of trade publications, participation in industry trade shows, seminars, and educational forums. Complexity: The Senior Design Engineer works with the Regional Directors on resource assignment. This role is primarily billable in a post-sales capacity, though there are times when the SDE will work on presales estimation and design efforts. Decision Making Authority: As the final sign off on project bill of materials prior to purchasing, the SDE is responsible for vetting products and making detailed equipment decisions. As the technical leader on a project, the SDE has the authority to recommend direction on scope changes and programming and commissioning activities. The SDE will also be responsible for approving drawing packages being done by other design engineers as well as supervising them in their work. Physical Working Environment: The physical demands described here are representative of those that may be met by an employee. Work will normally be performed within normal office conditions and/or home office depending on location of SDE. On occasions the employee may be exposed to construction site conditions. Employee will be responsible for their safety while on job sites and to comply with all safety regulations in place by the GC. Use of PPE is usually required on job sites. The employee can typically spend at least 50% of their time on their feet and be required to mobile around the construction site. The individual is regularly required to use keyboards, test equipment and controls required for SI installation projects. Specific vision abilities required for this job include close vision, distance vision, peripheral vision, and depth vision. Travel: Occasional travel by car and occasional airplane trips are required. Employee must possess a valid driver's license in their state of residence. Employee will be required to use their own vehicle and will be reimbursed for mileage at the current corporate rate. Local travel to job sites (within a 2 hour driving distance each way) will make up 90% usually but remote travel can be up to 30% of the job at times. <10% remote travel is required on a regular basis. What You'll Bring: Education & Certifications: • High school diploma or GED required, • Proficient in AutoCAD and MS Office 365, • Certifications or training with at least one DSP platform (Biamp, QSC, Clearone, etc), • Certifications or training with at least one control system (Crestron, Extron, AMX, etc), • Other relevant certifications may be required or preferred based on the technology focus of the position. Required Skills/Qualifications: • AVIXA CTS certification is required, • 8+ years' experience in technical systems designing, • Familiarity with audio DSPs, networked audio systems, and transport protocols including 2110-30, AES-67, Ravenna, and Dante, • Understanding of TCP/IP, ACL's, QoS, VLAN's, and Wireless Access Points., • Proven track record of successfully completing engineering projects., • A clear understanding of construction project phases Program, Conceptualization, Schematic Design, Design Development, Construction Documentation, Construction and Commissioning., • Must reside in - or be willing to relocate to - the San Francisco Bay area of California. Preferred Skills/Qualifications: • AVIXA CTS-D is highly desired, • Detailed oriented, independent, self-starter, • Exceptional time management skills with a track record for meeting deadlines, • Excellent communication skills, • Ability to analyze complex issues and communicate concise succinct messages Along with competitive compensation, you will be eligible for the following benefits: • Multiple medical plan options to suit your family's needs, • Dental (including orthodontic coverage) and vision plans, • Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP), • Healthcare and Dependent Care Flexible Spending Accounts (FSA), • 401k with Employer Match, • Paid Time Off and Paid Holidays, • Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services, • Commuter Benefits Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered. If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact so we can assist you. Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

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