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Job Description TITLE: Account Manager – Commercial Lines LOCATION: Headquarters REPORTS TO: Operations Manager – Property & Casualty CLASSIFICATION: Full Time, Exempt PAY GRADE: EX 55 ($60,405-$85,000 per year) AVAILABILITY: Monday-Friday 8:30am-5:00pm Position Summary: The Account Manager - Commercial Lines is responsible for managing a portfolio of assigned commercial Property & Casualty (P&C) clients, serving as the primary contact for all servicing needs—from inquiries and endorsements to renewals and claims coordination. This role serves as a liaison between clients, carriers, underwriters, and internal teams, ensuring smooth policy servicing and renewal outcomes, client education, and strategic guidance that enhances retention and drives revenue growth. Key Responsibilities: • Manage all incoming client service requests, emails, and communications. Oversee multiple accounts and renewals simultaneously, often under tight deadlines. Exceptional attention to detail and strong time management skills are essential to ensure timely and accurate service delivery., • Clearly explains insurance concepts in straightforward, non-technical language, demonstrating deep insurance knowledge and professionalism with both internal teams and external clients., • Handle billing, auto ID cards, policy documents, cancellations/reinstatements, premium audits, and general inquiries. Efficiently process endorsements, renewals, binders, invoices, and certificates with accuracy., • Manage the renewal lifecycle by initiating each renewal cycle well in advance. Gather updated data and review exposures; obtain carrier options and negotiate, if necessary; prepare renewal packages; and present renewal recommendations to clients., • Oversee carrier download activity to ensure policy transactions are accurately reflected in the agency management system, minimizing manual work and maintaining clean, reliable data., • Support clients with both agency bill and direct bill policies—handling agency billing directly and serving as a helpful point of contact for any direct bill questions, with a focus on accuracy, installment schedules, and resolving discrepancies., • Collaborate with the sales team on new business handoffs and renewal strategies, ensuring a seamless transition and consistent focus on client needs. Build strong client relationships to drive retention, deliver timely service, identify cross-sell and upsell opportunities, and proactively address coverage needs and overall risk exposure., • Stay informed of carrier changes (e.g., rate tiers, discounts, underwriting changes), emerging risks and changes to legal/regulatory risks, and advise both clients and team members accordingly., • Utilize the office’s agency management system as the operational hub—logging all client interactions, documents, and pending activities; scheduling automated alerts and workflows to ensure deadlines are met., • Provide insight into workflow improvements—such as automating renewal reminders, streamlining rating processes, and refining retention campaigns., • Provide new business quoting assistance when necessary to ensure the sales team can present sales proposals in a timely manner. Qualifications & Competencies: • High School graduate (or GED) required., • Bachelor’s degree (Insurance/Risk Management, Business, Finance or related field) preferred., • Professional designations such as CIC/CLCS/CISR preferred., • Must have valid Property & Casualty (P&C) license or must obtain within 30–60 days of hire. Ongoing compliance with continuing education requirements is required to maintain the license in good standing., • 2–5 years of commercial lines account handling or CSR experience in an agency or brokerage setting, with knowledge of general liability, property, commercial auto, workers’ compensation, umbrella, and ancillary coverages like cyber, EPLI, and professional liability., • Skilled in agency management systems (Applied Epic, preferred)., • Proficiency in handling high-volume phone and email service inquiries, as well as policy quoting, is essential., • Trusted to handle sensitive PII/financial data., • Must have own transportation or access to reliable transportation on short notice and valid driver's license plus ability to maintain this throughout employment. As an Equal Opportunity / Affirmative Action Employer, Pioneer Bank will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

The New York Independent System Operator (NYISO) manages the efficient flow of electricity on more than 11,000 circuit-miles of high-voltage transmission lines, dispatching power from hundreds of generating units across the state. The Senor Storage Administration architects, manages and administers Storage Area Network (SAN), Network-Attached Storage (NAS), and all other systems classified as storage technologies and backup technologies. This individual is responsible for system architecture, design, installation, configuration, testing, and implementation of storage management and backup management hardware and software, upgrades, patching, system integrity, security, scripting, disaster recovery, and performance. Additionally, the Senior Storage Administrator creates, maintains and adheres to storage administration, backup administration and user standards and procedures and monitors use and availability of storage and backup resources. This individual leads and/or participates on project teams and collaborates with application developers and infrastructure peers, performs backup and restoration procedures, leads and/or supports audit efforts and ensures compliance with corporate and regulatory standards. The Senior Storage Administrator mentors and trains associate and storage administrators and provides enterprise storage and backup expertise in strategic IT planning. This individual is expected to establish and maintain working relationships with IT partners, business customers, and vendor, as well as creates and maintain technical documentation. ESSENTIAL DUTIES and RESPONSIBILITIES • Performs advanced and/or highly complex work with minimal or no supervision. Establishes work plan for department based on organizational goals; sets independent objectives to accomplish specific tasks supporting the larger plan., • Leads functional or virtual departmental or inter-departmental teams and demonstrates accountability for completion of team-wide objectives. Acts as key contributor and team representative for larger organizational teams; regularly interacts with peer departments, business partners, market participants, vendors, and other external constituents. Leads functional or virtual teams and demonstrates accountability for completion of team-wide objectives., • Demonstrates the highest proficiency with assigned technology platforms and disciplines; has broad knowledge of ancillary information technologies, methodologies and platforms. Has broad knowledge of IT service management, governance, continuity, financial, project, and lifecycle management. Has basic understanding of the energy vertical, energy markets, the electric industry, and the NYISO's business & operations., • Represents the organization to external entities. May speak or present at external conferences and seminars or write papers and formal correspondence on behalf of the NYISO., • Creates, installs and maintains new versions and patch upgrades of enterprise storage and backup systems., • Performs on-going performance tuning, hardware and software upgrades, and resource optimization., • Monitors and maintains security and performance of enterprise storage and backup systems., • Leads and participates in capacity planning and system lifecycle management, • In partnership with other subject matter experts and our Business Continuity department, design, test and implement complex solutions that support high availability and inter-site and intra-site fail over capabilities. This includes a monthly review of recovery plans and yearly testing for cyber infrastructure protection (CIP) assets., • Performs storage capacity planning and generates capacity reports., • Provisions and controls storage and backup user permissions and privileges with strict adherence to access guidelines following SOC1 and CIP standards., • Provides technical support to software development, infrastructure, IT operations and inter-departmental teams., • Participates in and/or leads in-depth troubleshooting and root cause analysis in inter-disciplinary teams., • Designs and maintains enterprise storage and backup systems to adhere to all established NYISO and regulatory (i.e., NERC CIP, SOC1) standards. Requires ability to interpret and follow complex policies and procedures. Per compliance policies: maintain up to date written documentation, perform prescribed recovery tests, complete required paperwork and attestations. Subject matter expert is held accountable for adherence to these standards., • Manages data and information requests to support internal and external audit requests. Audit requests are from external auditors as well as industry specific regulation agencies e.g., NERC, FERC. Investigate and resolve any compliance issue. Targeting zero deviations from the compliance policies and procedures., • Provides 24x7 technical support on a rotational basis. Due to our industry, advanced troubleshooting skills and analytics are required to ensure production services are restored within very short timeframe. For example, some services require a restoration time within 30 minutes. Subject matter experts are expected to be available within five minutes., • Mentors and trains associate and storage and backup administrators., • Establishes and communicates NYISO enterprise storage and backup standards and policies and procedures., • Participates in on-going IT strategic planning with primary focus on enterprise storage and backup technologies., • Leads and/or participates in system lifecycle management., • Participates in procurement activities and support contract management., • Leads and/or participates in license management and compliance., • Understands networking and storage technologies and participates in planning and troubleshooting network and storage services for Unix and VMware infrastructure., • Creates and maintains detailed documentation of Linux, Unix and VMware configurations and functions., • Familiarity with Microsoft Active Directory., • Establishes and maintains working relationship with key strategic vendors to understand technical direction of enterprise storage and backup technologies. Subject matter expert is responsible to identify correct hardware and software for NYISO requirements, then size, configure and implement the identified solution., • Direct impact and responsibility for the organization's security posture as related to system integrity and security. This includes zero-day analysis and response, advanced security system hardening knowledge and techniques, analysis, and implementation of industry security protocols like CIS benchmarks. Subject matter expert is held accountable for adherence to all prescribed security standards and protocols., • Develop and champion innovative solutions that improve operational efficiency through the automation of administrative tasks necessary to maintain portfolio of infrastructure assets. QUALIFICATIONS: • Bachelor's Degree (BS), Computer Science, Information Systems, or similar technical program required; Master's Degree (MS) preferred, • Minimum of five to seven years' experience as a Storage Administrator., • Additional experience as Backup Administrator preferred., • HDS Certified Storage Manager, Brocade Switch Certification, or equivalent certification required. ADDITIONAL REQUIREMENTS • Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents. Ability to respond to common inquiries or complaints from members of the business community. Ability to speak effectively before other technical staff and stakeholders., • Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables., • Intermediate competency in Windows operating environment using MS Office applications, e-mail and Internet programs., • Advanced knowledge and skills related to network, operating systems, Storage Area Network (SAN), Network Attached Storage (NAS) and tape backup solutions., • Experience with one or more enterprise storage system (Hitachi, EMC, NetApp, IBM)., • Experience with one or more enterprise backup systems. E.g., Veritas Netbackup. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit and use hands to perform routine office tasks. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The noise level in the work environment is usually moderate. Contact with staff and public will occur. Travel may be required to attend and/or conduct meetings, conferences and training. This position may require work on nights, weekends or holidays. Please note that this position will be filled at the level appropriate with the candidate's experience and qualifications. At the NYISO, we realize the importance of balancing the availability of remote work with the inherent value of bringing people together to attain success in the areas of maximum collaboration, relationship building and growth, teamwork, innovation and problem solving, as well as professional development and mentoring. In this role, you will be required to work onsite from our Rensselaer, NY location several days per workweek, with the option to work remotely on the remaining days. You will also be expected to respond to all business needs that may require any increase to the regular onsite requirements. The NYISO takes pride in recruiting, developing and retaining highly talented individuals. In addition to competitive salaries, we offer a comprehensive benefits package and innovative reward programs. All offers of employment will be made contingent upon the successful completion of a drug screening and background check. The NYISO is an Equal Opportunity Employer and as such, does not discriminate in its hiring or employment practices. #LI-Onsite Salary Range $89,600 - $149,400 USD Create a Job Alert Interested in building your career at New York ISO? Get future opportunities sent straight to your email. Create alert

The New York Independent System Operator (NYISO) manages the efficient flow of electricity on more than 11,000 circuit-miles of high-voltage transmission lines, dispatching power from hundreds of generating units across the state. The New York Independent System Operator (NYISO) applies cutting-edge technology to operating a reliable electricity system, managing competitive markets for wholesale electricity, and planning for the Empire State's energy future. The NYISO's Information Technology department invites applications for a full-time Enterprise Operations Center Analyst to join our Information Technology Team. The Enterprise Operations Center Analyst proactively monitors NYISO's IT infrastructure and services at multiple locations from a 24x7x365 Enterprise Operation Center (EOC). Utilizing a variety of enterprise monitoring tools and resources, the Enterprise Operations Center Analyst adheres to best practices and procedures to identify, log, prioritize, and respond to system events, incidents, and problems, and ensure IT support and system availability for NYISO's power systems, markets and business application services. This includes coordinating and executing failover and disaster recovery plans to minimize service disruptions and adhering to applicable policies and procedures to meet SOC1 and NERC Critical Infrastructure Protection (CIP) requirements. The Enterprise Operations Center Analyst also participates in cyber security event and incident identification and coordination efforts and provides support for NYISO's Cyber Security Incident Response Plan and Teams (CSIRP/CSIRT) in line with cyber security incident management processes and procedures. ESSENTIAL DUTIES and RESPONSIBILITIES • Monitor NYISO's IT infrastructure and services at multiple locations from a 24x7x365 Enterprise Operation Center (EOC). This includes but is not limited to monitoring of hardware, software, applications, networks, and cloud services supporting NYISO's mission-critical business and application systems., • Utilize enterprise monitoring tools and IT Service Management systems to identify, log, prioritize and respond to events, incidents, and problems while adhering to best practices and procedures., • Ensure IT support for power systems, markets and business applications services are available and meeting business requirements., • Escalate and coordinate events, incidents, and outages with NYISO IT support staff and management, Grid and Market Operation staff, Customer Relations, external market participants, and IT vendors., • Escalate major incidents impacting NYISO's production environments through triage and perform emergency recovery procedures to minimize service outages., • Coordinate, facilitate and perform intra- and inter-site failovers for business-critical systems to minimize service disruptions and meet service availability requirements., • Review and assess impact of planned maintenance activities and escalate if conflicts or discrepancies are identified. Assessments include but are not limited to reviews of calendars, email, project schedules and IT Service Management applications., • Provide first level support for the Enterprise Service Desk during non-business hours., • Develop, enhance, and maintain departmental procedures and processes through continuous improvement efforts. This includes but is not limited to disaster recovery plans, event response playbooks, site switch plans and training guides., • Support departmental activities for Incident and Problem management processes., • Support IT service transition activities for NYISO projects and initiatives., • Provide support for NYISO's Cyber Security Incident Response Plan and Teams (CSIRP/CSIRT) in line with cyber security incident management processes and procedures, • Maintain compliance with NYISO's policies and procedures along with Service Organization Controls 1 (SOC1) and North American Electric Reliability Corporation (NERC) Critical Infrastructure Protection (CIP) requirements, • Record all monitoring events and support activities in a daily operational log., • Participate in business continuity and cyber security exercises, • Produce and maintain KPIs and metrics to support reporting and audit activities, • Provide staff coverage to support 24x7x365 operations. This includes being on-call and working shift schedules that follow a 2-2 3-2 2-3 rotating pattern., • Provide staff coverage to support off shift responsibilities. Off shift rotations follow a normal business hours work schedule. SUPERVISORY RESPONSIBILITIES None. EDUCATION Associate degree (AS or AA) in Computer Science or Information Systems or a related technical field is required. EXPERIENCE No previous experience required. Two years' experience preferred performing IT Service Operations or infrastructure administration roles (troubleshoot and support) using industry standard applications and processes; knowledge of ITIL Service Management Essentials; or equivalent combination of education, training and experience. Demonstrated ability to: • Manage and track multiple tasks and events while working in stressful, rapidly changing environment., • Plan, organize and set priorities in a constantly changing environment., • Deploy analytical and technical skills., • Make quick decisions in stressful circumstances and engage appropriate support resources., • Strong interpersonal and communications skills., • Excellent reliability and dependability., • Attention to detail and accuracy. CERTIFICATES, LICENSES, REGISTRATIONS Combination of industry certifications are desirable. ADDITIONAL REQUIREMENTS • Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents. Ability to respond to common inquiries or complaints from market participants, regulatory agencies or members of the business community. Ability to effectively present information to top management, public groups and/or boards of directors., • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs., • Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables., • Intermediate competencies and combination of experience in Windows and UNIX operating environment, networks, scripting/programming, also using office automation and monitoring applications, e-mail and Internet programs. An individual in this position will have combination of experience in the following: UNIX administration, windows server administration, windows desktop administration, application administration, ITIL based service management application, network monitoring, host/server monitoring, application monitoring, cyber security monitoring, system and or network administration experience. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit and use hands to perform routine office tasks. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The noise level in the work environment is usually moderate. Contact with staff and public will occur. Travel may be required to attend and/or conduct meetings, conferences and training. This position may require work on nights, weekends or holidays. At the NYISO, we realize the importance of balancing the availability of remote work with the inherent value of bringing people together to attain success in the areas of maximum collaboration, relationship building and growth, teamwork, innovation and problem solving, as well as professional development and mentoring. In this role, you will be required to work onsite from our Rensselaer, NY location several days per workweek, with the option to work remotely on the remaining days. You will also be expected to respond to all business needs that may require any increase to the regular onsite requirements. The NYISO takes pride in recruiting, developing and retaining highly talented individuals. In addition to competitive salaries, we offer a comprehensive benefits package and innovative reward programs. All offers of employment will be made contingent upon the successful completion of a drug screening and background check. The NYISO is an Equal Opportunity Employer and as such, does not discriminate in its hiring or employment practices. #LI-Onsite Salary Range $68,900 - $115,200 USD Create a Job Alert Interested in building your career at New York ISO? Get future opportunities sent straight to your email. Create alert

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