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  • Enrollment & Customer Experience Coordinator
    Enrollment & Customer Experience Coordinator
    hace 2 días
    Jornada completa
    Roselle Park

    Job Title: Enrollment & Customer Experience Coordinator Location: Fusion Dance Centre Reports To: Studio Director / Operations Manager Employment Type: Full-Time (may include evenings & weekends) Position Overview The Enrollment & Customer Experience Coordinator is the primary point of contact for new and returning students and families. This role is responsible for managing the enrollment process, delivering exceptional customer service, and ensuring a positive experience that reflects Fusion Dance Centre’s values of creativity, community, and excellence. Key Responsibilities 1. Enrollment Management • Respond to inquiries regarding class schedules, pricing, and program offerings., • Guide new students and families through the enrollment and registration process., • Manage re-enrollments, waitlists, and class placements., • Maintain accurate student records and class rosters using the studio management system., • Track incoming leads and follow up to maximize enrollment growth and retention. 2. Customer Experience & Communication • Welcome students and parents warmly in person and via phone/email., • Provide clear, professional communication about studio updates, policies, and events., • Address concerns or questions promptly, escalating when necessary., • Help create a supportive, friendly, and family-oriented studio environment. 3. Front Desk & Administrative Support • Manage daily front desk operations during class hours., • Process payments, billing inquiries, and account updates., • Assist with recital preparations, workshops, and studio events., • Coordinate with instructors and staff to ensure smooth class flow., • Maintain cleanliness and organization of the lobby and reception area. 4. Marketing & Engagement Support • Assist with social media posts, email newsletters, and promotional materials., • Support open houses, trial classes, and community events to attract new students., • Collect and track customer feedback to improve services and programs. Qualifications • Associate’s or Bachelor’s degree preferred (Business, Communications, Marketing, or related field)., • Previous customer service, sales, or administrative experience required; performing arts or fitness environment is a plus., • Strong communication, interpersonal, and problem-solving skills., • Detail-oriented with excellent organizational and multitasking abilities., • Proficiency in Microsoft Office, Google Workspace, and CRM/studio management systems (e.g., Jackrabbit, MindBody)., • Positive, friendly attitude and a genuine interest in dance and community culture. Work Schedule • Must be available during studio operating hours, including afternoons, evenings, and select weekends. Compensation & Benefits • Competitive salary based on experience., • Employee discounts or complimentary studio classes., • Opportunity for growth within the studio’s administrative and customer service team.

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  • Receptionist / Administrator
    Receptionist / Administrator
    hace 2 días
    $16–$21 por hora
    Jornada parcial
    Manhasset

    Position: Dance Studio Receptionist About Starry Ballroom Starry Ballroom is a premier dance studio in Manhasset, NY, dedicated to providing exceptional dance instruction and a welcoming environment for our clients. We offer a variety of private and group classes, and we host special events and parties. We are looking for a highly organized and detail-oriented individual to join our team and help ensure the smooth daily operations of our studio. Position Summary The Studio Operations & Administrative Assistant is a dynamic, hands-on role responsible for the day-to-day business operations of the studio. This position requires a proactive individual who can manage a variety of tasks, including opening and closing the studio, handling administrative duties, and ensuring our space is clean and inviting for all clients and instructors. The ability to work in English and Mandarin Chinese is a key requirement for this role Key Responsibilities/Daily Studio Operations: • Arrive early to open the studio, adjusting temperature, turning on lights, and setting up all necessary equipment (projector, sound system)., • Prepare the studio space for clients and instructors, including arranging refreshments and ensuring all areas are clean and well-maintained., • Manage end-of-day tasks, including cleaning common areas and bathrooms, turning off all electronics, and securely locking the studio., • Serve as the primary point of contact for clients and instructors, • Coordinate class schedules using Wechat, iMessage, and OpenPhone, confirming availability and updating the studio calendar on iCalendar and Wix., • Accurately track and document client class sessions, payments (cash, check, and card), and parking lot rentals using Excel and the Wix platform, • Manage client subscriptions and resolve any discrepancies in class counts, • Assist with the setup and cleanup of studio parties and events, including arranging food and beverages., • Create promotional graphics for events using Canva and manage communications with clients and instructors regarding attendance., • Proven experience in an administrative, operations, or customer service role, • Strong organizational skills and exceptional attention to detail, • Proficiency with Microsoft Excel and a willingness to learn new platforms (e.g., Wix, iCalendar, Wechat), • Excellent communication and interpersonal skills, • Ability to work independently and manage multiple tasks effectively

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  • Facilities Supervisor
    Facilities Supervisor
    hace 18 días
    $65000–$68000 anual
    Jornada completa
    Manhattan, New York

    About The Shed The Shed is a cultural institution of and for the 21st century. We produce and welcome innovative art and ideas, across all forms of creativity, to build a shared understanding of our rapidly changing world and a more equitable society. In our highly adaptable building on Manhattan’s west side, The Shed brings together established and emerging artists to create new work in fields ranging from pop to classical music, painting to digital media, theater to literature, and sculpture to dance. We seek opportunities to collaborate with cultural peers and community organizations, work with like-minded partners, and provide unique spaces for private events. As an independent non-profit that values invention, equity, and generosity, we are committed to advancing art forms, addressing the urgent issues of our time, and making our work impactful, sustainable, and relevant to the local community, the cultural sector, New York City, and beyond. About the Position The Shed is designed to be a highly adaptable, flexible, and technologically advanced art and performance facility. There are many kinetic elements that provide for a fully deployable building structure and that require specialized maintenance and operational procedures. The Shed seeks a Facilities Supervisor to support these facility operations, including daily maintenance, event operations, and building cleanliness. This position will directly supervise and assist with the repairs, maintenance, and cleaning assignments performed by the Facilities staff as well as vendors and contractors. Reporting to the Associate Director of Facilities, the Facilities Supervisor will assist in coordinating event and programming set-up requirements. Key responsibilities include, but are not limited to • Responsible for aligning customer service with The Shed’s mission to create a best-in-class visitor experience that is welcoming to all, • Lead and motivate the full- and part-time Facilities staff including scheduling, performance management, work assignments, and training, • Responsible for supervising and assisting the Facilities staff in roles including custodial/housekeeping, loading dockmaster, handyperson, laborers, etc., • Assist with the storage, inventory, and distribution of house equipment and cleaning machines, • Perform daily shift updates and pre-event briefings to keep the Facilities team engaged and informed of all activations, • Monitor, track, and record performance of all custodial/housekeeping, loading dockmaster, and handyperson staff, • Complete end-of-shift reports and communicate with management for updates on requests, incidents, and work completed by Facilities staff, • Provide training to Facilities staff that includes cleaning techniques and repairs Other duties as assigned • Qualifications and Qualities, • High school diploma or GED equivalent, • Must have a professional demeanor, • Experience supervising a union workforce in facilities/operations, • Experience in mechanical and technical repairs of a commercial building, • Detail-oriented with exemplary verbal and written communication skills, along with proven leadership ability, • Responds well to constructive feedback, • Ability to stand for the duration of the shift and lift up to 75 pounds, • Able to work a variable schedule including nights, weekends, and holidays, • Able to handle multiple projects simultaneously and manage priorities in fast-paced and high-demand situations while remaining extremely professional and customer-service oriented, • Able to take initiative and think ”bigger picture”, • Ability to communicate effectively with external departments Work Environment Time will be spent in an office with a quiet to moderate noise level and in our gallery and live performance spaces, with often loud and amplified noises. The office environment requires using a computer, phone, and other routine office equipment. Compensation The salary range for this position is $65,000 – 68,000 annually. Compensation will be commensurate with experience. Application Process Interested candidates should complete an application and submit a résumé and cover letter in a Word or PDF document saved as the candidate's first and last name to The Shed's Career Page. The Shed is dedicated to building an equitable environment that is mixed across lines of difference and strongly encourages applications from Black, Indigenous, people of color, women, transgender, and nonbinary candidates. This position will remain open until filled and until a diverse and qualified pool of candidates is identified. Applicants from populations underrepresented in the arts field are strongly encouraged to apply. Whether you’re new to arts and culture administration, returning to work after a gap in employment, simply looking to transition, or taking the next step in your career path, we will be glad to have you on our radar.

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