Senior Billing Manager
15 days ago
Tampa
Job Description Role Overview The Senior Billing Manager is responsible for leading and transforming enterprise-wide billing operations across multiple lines of business, including Depot, Tank Wash, Transportation, and Maintenance, supporting approximately 196 locations. This role operates at both a strategic and operational level, ensuring alignment of billing systems, processes, and financial controls across a complex, multi-entity environment. The position plays a critical role in revenue integrity, process standardization, and scalability, while partnering cross-functionally with Finance, Pricing, Sales, Operations, Accounts Receivable, and IT. This role retains full ownership of core billing operations while driving enterprise leadership, transformation, and organizational design. Location: This is a hybrid position based out of our Tampa, FL corporate headquarters. Pay Range: $100,000 - $120,000, plus annual performance bonus Core Operational Leadership • Oversee month-end billing close across all locations, ensuring accuracy and timeliness, • Manage revenue accrual processes, including sub-ledger reconciliation and supporting documentation, • Review and audit invoices, work orders, and billing outputs to ensure accuracy and compliance, • Serve as escalation point for billing-related issues, ensuring timely resolution and customer satisfaction, • Lead weekly team meetings to monitor progress, identify risks, and resolve issues, • Oversee billing training for new hires, acquisitions, and ongoing staff development, • Provide oversight of end-to-end billing operations across all lines of business, • Ensure consistency, scalability, and alignment of billing processes across systems and locations, • Drive the strategic direction of the billing function to support company growth and operational scalability, • Evaluate and recommend organizational structure enhancements to align with business complexity and volume, • Ensure revenue accuracy and completeness through strong billing controls and validation processes, • Identify and mitigate risks related to pricing discrepancies, system gaps, and operational inefficiencies, • Own and develop key performance indicators (KPIs), including Billing Lag and Billing Accuracy, • Analyze performance trends and drivers, providing actionable insights and recommendations, • Partner with Pricing, Sales, Operations, Accounts Receivable, Finance, and IT to ensure alignment between upstream processes and billing execution, • Drive accountability across functions to reduce billing issues originating outside of billing, • Lead system alignment and optimization across multiple billing platforms, • Drive automation and reduce reliance on manual workarounds, • Standardize processes across locations to improve efficiency and data integrity, • Proven ability to lead and scale billing or revenue operations in a complex, multi-entity environment, • Strong background in process improvement, system optimization, and operational transformation, • Demonstrated experience working cross-functionally with Finance, Sales, Operations, and IT, • Experience developing and presenting KPIs and operational insights to executive leadership, • Strong leadership skills with the ability to manage and develop multi-level teams, • Excellent analytical, problem-solving, and communication skills, • Experience in Trinium, Depot Software, Entendo, or Great Plains, a plus, • Bachelor’s degree in Accounting, Finance, Business Management, or related field preferred, • Medical, Dental and Vision Insurance, • 401(k) with generous employer match, • Paid time off, • 10 Paid holidays, • Optional Health savings account & Flexible spending account, • Life insurance, • Parental leave, • Tuition reimbursement