Manager, Building Operations
9 days ago
New Bedford
Job Description Department: Building Operations Reports To: Director of Building Operations Employment Type: Full-Time, Exempt Hours: 40 hours per week Location: On-site Salary Range: $55,000 - $70,000 Posting Date: February 17, 2026 About The Zeiterion The Zeiterion (The Z) is a nonprofit organization with a mission to steward our historic theater as a gathering place for performing arts experiences where learning, connection, and creative expression thrive. Our work is guided by five core values: Imagination, Connection, Equity, Transparency, and Discovery. These values inform how we deliver on our mission and how we work together every day. We are committed to cultivating a workplace where all individuals feel respected, valued, and are encouraged to contribute. As a team member, you’ll be part of a culture that supports creativity, collaboration, continuous learning, and inclusion. Position Summary The Manager of Building Operations is a hands-on leader responsible for the day-to-day management of The Zeiterion's historic theater facility and the supervision of the building operations team. Reporting to the Director of Building Operations, this role ensures the building is safe, clean, fully operational, and welcoming to staff, artists, patrons, and community members. The Manager oversees daily maintenance operations, supervises per-diem facilities staff, manages vendor relationships, and ensures the facility is event-ready at all times. This role balances operational execution with team leadership, working collaboratively across departments to support a busy performance calendar and organizational mission. Key Responsibilities Team Leadership & Supervision (30%) • Supervise, coach, and develop the per-diem facilities staff (custodial, maintenance, event services), • Recruit, hire, onboard, and train per-diem building operations and custodial staff, • Create and approve staff schedules, ensuring adequate coverage for performances, events, and daily operations, • Conduct performance evaluations, provide ongoing feedback, and address performance issues, • Foster a culture of safety, accountability, teamwork, and excellence in service delivery, • Monitor staff time and attendance; approve timesheets and manage payroll coordination, • Build leadership capacity within the team through coaching and mentorship, • Oversee daily maintenance of all building areas and grounds, ensuring cleanliness, safety, and functionality, • Conduct regular building inspections and walk-throughs to identify maintenance needs, • Coordinate routine and emergency repairs with internal staff and external contractors, • Ensure timely completion of work orders and maintenance requests, • Monitor building systems (HVAC, plumbing, electrical, fire/life safety) and coordinate repairs as needed, • Oversee custodial operations, ensuring high standards of cleanliness throughout the facility, • Ensure building is event-ready for performances, rentals, and special events, • Serve as primary point of contact for contractors, service providers, and deliveries, • Schedule and coordinate contractor access, including keys, parking, and building orientation, • Oversee service delivery for outsourced contracts (janitorial, HVAC, pest control, landscaping, etc.), • Ensure contractors have required insurance documentation and comply with building policies, • Monitor vendor performance and service quality; recommend improvements to Director, • Maintain vendor contact information and service history records, • Partner with Theater Operations, Production, and Front-of-House teams to ensure seamless event execution, • Coordinate building readiness for performances, rentals, meetings, and special events, • Align facility staffing and maintenance schedules with performance calendar, • Serve as facilities liaison during events; address immediate building or safety concerns, • Participate in event planning meetings to anticipate facility needs, • Support load-in/load-out coordination with production and event teams, • Maintain work order system; log, prioritize, assign, and track completion of requests, • Generate reports on work orders, staffing, maintenance activities, and contractor spending, • Track building supplies inventory; order cleaning supplies, tools, and equipment, • Maintain building operations files, including warranties, service contracts, inspection records, • Support annual budgeting process for building operations and staffing, • Coordinate building access for staff, contractors, and visiting artists/performers, • Participate in departmental and cross-functional meetings, • Ensure compliance with fire safety, building codes, health regulations, and accessibility standards, • Support emergency preparedness planning, safety drills, and incident response, • Maintain safety training records for facilities staff, • Coordinate required inspections and ensure timely certification renewals, • Report safety concerns and incidents to Director promptly, • Ensure proper use of PPE and safe work practices by all facilities staff Qualifications Required: • 5–7 years of progressive experience in facilities management, building operations, or related field, • 2+ years of supervisory experience, including hiring, training, and performance management, • Demonstrated expertise in managing building maintenance, custodial operations, and vendor relationships, • Strong knowledge of building systems (HVAC, plumbing, electrical, fire/life safety), • Experience with work order systems and facilities management software, • Excellent organizational skills and ability to manage multiple priorities simultaneously, • Strong leadership, coaching, and team development skills, • Excellent communication skills (written and verbal) with ability to interact professionally with diverse stakeholders, • Proven ability to work independently and exercise sound judgment, • Proficiency in Microsoft Office Suite (Outlook, Excel, Word) and Google Workspace, • Commitment to fostering an inclusive, safe, and high-performing team culture, • Flexibility to work evenings, weekends, and occasional holidays as needed for events, • Bachelor's degree or Associate's degree in facilities management, business administration, or related field, • Experience in performing arts, entertainment venues, hospitality, or event operations, • Familiarity with historic building maintenance and preservation, • Experience with union or non-union labor management, • Facilities management certification (e.g., IFMA FMP, BOMI), • Knowledge of OSHA safety requirements and workplace compliance, • Experience with budget management and expense tracking, • Bilingual: Spanish, Portuguese, Kriolu (Cape Verdean Creole), Haitian Creole, or K'iche What We’re Looking For In addition to relevant experience, we’re looking for a colleague who: • Brings a spirit of curiosity, creativity, and openness, • Communicates with clarity, honesty, and care, • Thrives in a collaborative, relationship-centered team, • Shares our commitment to equity, inclusion, and anti-racism, • Is excited to learn, grow, and imagine new ways forward Our Workplace Culture As part of your onboarding, you’ll be welcomed into a culture that reflects our values: • Imagination – We encourage creative problem-solving and fresh ideas from every level of the organization., • Connection – We work with empathy and respect, building strong relationships across teams., • Equity – We actively address inequities in our systems and strive for inclusive representation in all we do., • Transparency – We communicate openly, share information proactively, and make decisions with integrity. TO APPLY Applications will be reviewed on a rolling basis until the position is filled. To be considered, please submit: • Your resume If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact or call 774-425-3413 x122. EQUAL OPPORTUNITY EMPLOYER The Zeiterion is an equal opportunity employer. We celebrate equity and are committed to creating an inclusive, thriving environment for all employees, including but not limited to a culture of antiracism in which we build policies, procedures, and a safe space for people from all backgrounds to feel safe and seen in our employ, in our seats, and on our stage. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Powered by JazzHR Tgp9Moa5U8
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