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Job Description POSITION DESCRIPTION POSITION TITLE: FLOATING CUSTOMER SERVICE SUPERVISOR DEPARTMENT: COMMUNITY BANKING/BRANCH ADMINISTRATION LEVEL: 105 LOCATION: SouthCoast Region FUNCTION: Under the direction of the Regional Manager, the Float Customer Service Supervisor is at the forefront of customer interactions that provides high quality service that earns the long-term loyalty of our customers at various locations, where needed. Leverages communication skills and banking knowledge to engage with customers. Understands customer’s needs which will provide financial solutions and advice to resolve issues and help customers achieve their financial goals. Responsible for the daily supervision of the branch teller staff, creating a high-quality service team that earns the long-term loyalty of the customers. Oversees and conducts the accurate processing of various customer transactions. The Float CSS coaches the teller team in all aspects of relationship development, service, and operations, responding to customer inquiries by answering questions, resolving problems or referring customers to the appropriate personnel. The Supervisor is responsible for the daily control of the branch’s main vault, distributing and receiving cash to/from the staff. Demonstrates a willingness to do more than is required or expected by embracing the Bank’s mission statement and core values, which will improve results and morale as well as create new opportunities. RESPONSIBILITIES: RELATIONSHIP DEVELOPMENT AND SERVICE • Be the face of BayCoast Bank, presenting a professional, friendly, and helpful appearance with every interaction and ensuring that the teller staff consistently provides high quality customer service., • Effectively engages with customer inquiries in a courteous and efficient manner according to the Bank’s problem resolutions procedures., • Accurately processes various customer transactions., • Leverages problem-solving by speaking clearly and persuasively in positive and negative situations. Listens and obtains clarification., • Models and promotes Customer Centric service standards to the teller staff., • Initiates contact with customers to ensure satisfaction., • Enthusiastically participates in and supports Bank-sponsored marketing initiatives, sales meetings, training programs and campaigns/contests., • Promotes a desire to help or serve both internal and external customers, to understand and meet their needs., • Serves as an active member of the office customer service team with opening deposit accounts, taking loan applications, problem solving and providing Solutions to customers., • Embraces the Bank’s commitment to Solutions by seeking and recognizing opportunities to refer our customers and new business to different areas of the Bank, BayCoast Insurance, BayCoast Financial Services, Plimoth Investment Advisors, and Baycoast Mortgage, • Uses Salesforce to track identified tasks, leads, and opportunities. Strongly encouraged to utilize and track referrals through Solutions to ensure proper credit and recognition., • Strives to meet and exceed branch initiatives and goals., • Seeks and promotes opportunities to provide Merchant Services and Elan credit card products to customers., • Maintains a current registration with the Nationwide Multistate Licensing System (NMLS). STAFFING AND COACHING • Manages the daily staffing schedule and maintains a smooth workflow behind the teller line., • Motivates, trains, and coaches the staff to improve relationship development and service skills., • Provides guidance to subordinates in the more complex or non-routine aspects of their work., • Consistently ensures staff adherence to bank policies and procedures regarding branch operations, security, and employment practices., • Motivates staff to improve product knowledge through periodic testing., • Exhibits confidence in self and others; inspires and motivates others to perform well. Effectively influences actions and opinions of others; accepts feedback from others. Gives appropriate recognition to others., • Provides training to new tellers, as needed., • Coaches each staff member to provide exceptional service by completing monthly Observations and establishing action plans., • Participates as a “team player” to accomplish branch tasks., • Helps staff to develop their skills in order to achieve their goals which assist in their career path development. OPERATIONAL • Responsible for overseeing the daily supervision of the teller line while performing the following duties:, • Responsible for the daily control of the vault, placing orders for cash in order to maintain an adequate on-hand cash supply. Ensures the security of the main branch cash, supplying and receiving cash to/from tellers when needed and is responsible for its settlement at days end., • In the absence of the manager and when there is no Asst. Mngr. assigned, may be responsible for the daily operations of the branch and monthly and quarterly branch reports., • Balances the ATM, night deposit and subject to verification bags daily., • Issues Debit/ATM cards through Card @ Once and performs maintenance when cards are compromised due to lost, stolen or fraud., • Demonstrates complete knowledge of Customer Service Associate (teller) transactions and performs Customer Service Associate (teller) transactions & other duties as needed., • Consistently produces and exceeds the expected volume of teller transactions; adhering to the established teller difference limits., • Prepares source documents completely and accurately and processes the appropriate paperwork correctly and promptly., • Ensures monthly cash audits are completed/submitted on a timely basis., • Maintains a high degree of accuracy, organization, and productivity in overseeing and conducting customer transactions., • Signs bank checks, approves certain checks for encashment, and overrides certain transactions in accordance with proper procedures., • Assists the Supervisory Staff in monitoring service performance and reports incidents to Branch Manager or Assistant Branch Manager., • Assists in communicating goals and evaluating performance vs. goals set., • Has a commanding knowledge of the features and benefits of BayCoast Bank products and services, ensuring the staff is also knowledgeable in products and services., • Assists with the safe deposit box function., • Process wire transfer request and approves wires in accordance with proper procedures., • Accurately completes the loan application process., • Inventories and orders branch supplies, as needed., • Quickly responds to internal inquiries from other departments or areas., • Maintains a neat, organized work area., • Is responsible for opening and/or closing the branch in the absence of the Manager and Assistant Manager., • Adheres to the Banks confidentiality policy and the safeguarding of customer information., • Participates in Bank sponsored community events and organizations., • Attends all required trainings/meetings as assigned or scheduled., • Performs additional duties as requested. Knowledge/Skills/Experience Requirements: Minimum 1- year experience as a teller in a bank or other financial institution. Strong supervisory and interpersonal communications skills. A thorough understanding of teller operations. Professional telephone communications skills. Enthusiastic, customer- focused team player. Organized and dependable. Good knowledge of bank terminology, products and services. Skilled in typing and general use of office equipment. Ability to work accurately with figures and to perform detailed work. Positive and helpful attitude. Physical/Work Condition Requirements: In the performance of respective tasks and duties, the employee is expected to successfully perform the essential functions of the position. Reasonable employee accommodation for physical or mental disabilities will be considered on a case-by-case basis. While performing duties the employee is required to sit, talk, hear, lift up to 50 lbs. pull open and close the vault or cash safe door, and may be required to work evenings and/or weekends, attend remote meetings and/or travel. Equipment Used: General office/bank equipment. Computer, printer, coin machine bill counter, copier, scanner, FAX, Card @ Once instant Debit/ATM card printer, safe deposit time recorder, alarm system, surveillance monitoring system.

Job DescriptionDescription: Come be a part of the future of Sleep Medicine! Join our Epoch & Clinical team and help us improve the lives of countless patients suffering from sleep apnea! We’re on a mission to make a positive impact on the lives of patients living with sleep disorders by simplifying the complex process from diagnosis to treatment. We’re looking for a Spanish-speaking Customer Service Representative – Scheduler to deliver excellent service and assistance to our valued patients. This is a remote position open to candidates based in Massachusetts, Rhode Island, or Florida. The Customer Services Representative - Scheduler is responsible for handling high volumes of inbound/outbound calls for scheduling and customer service. This position will be responsible for scheduling patient sleep studies. The expectation of this position is to provide a first-class service experience, with every patient and/or physician interaction. • Manage a large volume of inbound and outbound calls, • Verify order type and all financial notes prior to scheduling patients, • Schedule patient appointments and ensure all appointments are added to the internal schedule, • Verify that patient data is entered correctly when speaking with the patient and update any missing or incorrect information, • Provide patients with consultation information for Sleep Medicine Specialist if consult has been ordered in conjunction with sleep testing, • Update patient credit card information in AR Dashboard, • Inform patient of financial responsibility including co-pays, deductibles, fees around failure to return device in timely manner, returned unused device and missed appointments without cancellation, • Completing phone triage, answering basic information on testing devices including length of use and appearance. Transferring to Clinical team as needed, • Update intake status workflow as needed, • Complete daily tasks, return phone calls and patient requests in a timely manner, • Participate in improving Organization Performance process as needed, meeting monthly team goals, • Ensure patient questions, requests are followed through on and given to the appropriate team members, • Process sleep study reports to MD office from various software platforms, • Responsible for keeping all patient charts and information orderly, confidential, current and HIPAA compliant at all times HS, GED or equivalent required. Working knowledge of Spanish language is required. 1 to 3 years’ experience in customer service, administration, reception preferred. Experience in medical office or DME preferred. Must be able to work in fast-paced environment with a drive to exceed patient expectations. Must have the ability to prioritize and adapt to varying workload. Medical, Dental, Vision, Sick, Holiday & Vacation time off $20.00 - $24.00 / hour DOE BetterNight is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with contractor's legal duty to furnish information. 4I CFR 60-I.35(C). It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. MGL Ch.149, Section 19B. Requirements:

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Customer Service / Fully Remote] - Anywhere in U.Competitive compensation / Company provided laptop, monitor & accessories - As a Customer Care Rep you'll: Be the first responder of customer inquiries via phone, email, and chat; Listen, identify, and assess each customer's need to offer a solution t

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Take the next step in your career as our new Amazon Customer Service Representative (Remote) to assist customers with orders, returns, and account issues via phone, chat, or email.

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Customer Support Representatives, also known as Financial Customer Associates (FCA) in our Smithfield site. Our FCA role is a springboard to an amazing career in which you change the lives of customers! In this customer service role, you will help customers feel more confident, make clearer decision

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. Customer Service Representative Responsibilities:.

We’re looking for a Remote Customer Service Rep to respond promptly to inquiries and resolve basic issues, coordinate tasks to ensure deadlines are met, and manage daily responsibilities with a focus on quality and efficiency. Other duties include assist with processing returns and exchanges, main

Customer Service Representative.With Protein, Specialty, Produce, and Broadline offerings, we service the most discerning chefs in a hybrid approach of convenience and superior quality.We introduce more than 4,000 artisan producers of the world's finest ingredients from over 40 countries to the fine

Both full time and part time positions available !!. We are a very busy store, you will be part of a team willing to train you to fit in where you feel wanted. Great things are happening at Domino's Pizza and we are looking for exceptional people who want to be part of the best pizza delivery compan

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

Our growing organization is looking for a skilled problem solver to join our team as a.Customer Service Representative.We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem.The successful candidate for this role w

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Competitive pay / Flexible schedule - As a Customer Service Coordinator at Honeydew, you will: Serve as the primary point of contact for patients, providing guidance, support, and information about their care plans; Answer patient inquiries related to appointments, medical services, and treatment op

Medical, dental & vision / 401k match / PTO - As a Customer Service Coordinator at One Call, you will: Answer incoming calls and respond to customer inquiries in a timely and professional manner; Provide exceptional customer service by actively listening and understanding the needs of the customer;