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Director strategy operations jobs in New York, New YorkCreate job alerts

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  • Assistant store director
    Assistant store director
    1 day ago
    $45000–$55000 yearly
    Full-time
    Williamsburg, Brooklyn

    Assistant Manager – Sunspel Store At Sunspel, we are proud to represent a legacy of timeless craftsmanship and quality. As an Assistant Manager, you will play a pivotal role in delivering an exceptional customer experience while supporting the Store Manager in driving sales and operational excellence. Key Responsibilities 1. Leadership & Team Development • Assist in leading, motivating, and developing the store team to achieve sales targets and deliver outstanding customer service., • Provide mentorship and training to team members, ensuring they embody Sunspel’s brand values and standards., • organizational skills, • Step in to manage the store in the absence of the Store Manager. 1. Customer Experience • Deliver a personalized, high-quality shopping experience that reflects Sunspel’s heritage and commitment to craftsmanship., • Build lasting relationships with customers, focusing on client development and repeat business. 1. Sales Performance • Assist in achieving store sales goals by driving individual and team performance., • Monitor key performance metrics, such as conversion rates and average transaction value, and implement strategies to improve results. 1. Store Operations • Support the Store Manager in managing day-to-day operations, including stock control, visual merchandising, and ensuring the store is presented to the highest standard., • Ensure compliance with company policies and procedures, including health and safety regulations. 1. Problem Solving & Decision Making • Address customer concerns effectively, resolving any issues promptly and professionally., • Identify opportunities to improve store processes and share feedback with the Store Manager and Head Office. Skills & Qualifications • Proven retail experience, preferably within a luxury or premium brand environment., • Strong leadership and interpersonal skills, with a passion for team development., • Excellent customer service skills and the ability to build rapport with diverse clientele., • A results-driven mindset with the ability to analyze sales data and identify improvement areas., • Organizational and multitasking skills to manage priorities effectively. Why Join Sunspel? At Sunspel, you’ll be part of a team that values heritage, quality, and innovation. This role offers opportunities for professional growth, a collaborative work environment, and the chance to represent a brand synonymous with timeless luxury. If you’re passionate about delivering exceptional customer experiences and thrive in a leadership role, we’d love to hear from you!

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  • Student Success & Pathways Officer
    Student Success & Pathways Officer
    1 month ago
    $25–$30 hourly
    Part-time
    Manhattan, New York

    The Part-time Student Success & Pathways Officer at The Cooper Union expands access to The Cooper Union’s precollege STEM programs by actively managing the student recruitment and engagement pipeline from initial outreach through application, enrollment, and early academic persistence. Student Success & Pathways Officer — Revised Job Description TITLE: Student Success & Pathways Officer DEPARTMENT: STEM Pre-College Programs (STEM Outreach), School of Engineering REPORTS TO: Director of STEM Outreach TYPE: Part-time: 25 hours/week, Exempt, Non-Union Last Edited: 08.15.2026 JOB SUMMARY The Part-time Student Success & Pathways Officer expands access to The Cooper Union’s precollege STEM programs by actively managing the student recruitment and engagement pipeline from initial outreach through application, enrollment, and early academic persistence. This is a high-autonomy, hands-on role for a fast-paced thinker and exceptionally strong independent operator who can move fluidly between strategy and execution. The successful candidate must be able to identify what needs to happen next, investigate details, solve problems, make sound judgment calls, and move work forward without waiting for step-by-step direction or administrative support. The Officer serves as a one-person recruitment, engagement, and student-pathways operation within the STEM Pre-College Programs team. This individual must be equally comfortable developing a recruitment strategy, calling a school counselor, analyzing application conversion data, cleaning a CRM record, following up with a family, troubleshooting an enrollment issue, creating a tracking system, and noticing that an important detail has fallen through the cracks. This role is best suited for someone who: • Thinks quickly and critically and can assess a situation, determine priorities, and act., • Is naturally inclined to get into the weeds and investigate details rather than assuming someone else will handle them., • Demonstrates exceptional follow-through and is persistent about closing loops., • Can manage multiple active recruitment and student-engagement priorities simultaneously., • Works independently and does not require an assistant or extensive administrative infrastructure to remain organized and effective., • Understands that successful recruitment depends not only on outreach, but also on meticulous tracking, timely follow-up, relationship management, and conversion., • Can distinguish between what is urgent, what is important, and what requires escalation to the Director., • Takes ownership of outcomes rather than simply completing assigned tasks. This is a student-facing, partner-facing, strategic and execution-oriented position grounded in relationship-based recruitment, pathway navigation, operational excellence, and data-informed decision-making. It is not a clerical or administrative “catch-all” position; however, the successful candidate must be willing and able to personally execute the detailed operational work necessary to produce results. CORE RESPONSIBILITIES AND TIME ALLOCATION 1. Strategic Access, Engagement & Recruitment — 6.5 Hours Strategic Focus: Build strong, productive referral pathways that generate qualified applicants while personally managing the details required to move prospective students from awareness to action. Responsibilities: • Build and deepen referral pathways with STEM teachers, guidance counselors, school departments, school leaders, and community-based organizations., • Identify high-potential schools, communities, organizations, and recruitment channels rather than relying solely on broad-volume outreach., • Prioritize fit, preparedness, and conversion over outreach volume alone., • Conduct school visits, information sessions, recruitment presentations, and Zoom meetings for prospective students, families, educators, and partners., • Proactively contact schools and community partners by email and phone rather than waiting for inbound inquiries., • Develop and maintain a comprehensive High School and Community Partner Database., • Maintain accurate records of outreach, responses, follow-ups, referrals, and recruitment outcomes., • Identify stalled relationships or recruitment opportunities and independently determine appropriate follow-up., • Track prospective students and referral sources through the recruitment funnel., • Coordinate recruitment activity with STEM Ambassadors and ensure outreach assignments are completed., • Continually assess which recruitment strategies are producing applicants and adjust efforts accordingly. 2. Student Pathway Navigation — 7.0 Hours Strategic Focus: Ensure students and families clearly understand program opportunities, admissions expectations, readiness requirements, deadlines, and next steps. Responsibilities: • Facilitate structured student and family touchpoints, including office hours, individual pathway consultations, and application support sessions., • Explain admissions standards, timelines, prerequisites, academic-readiness thresholds, and course requirements., • Help students determine which STEM Pre-College opportunities are appropriate for their interests, experience, and academic preparation., • Conduct virtual consultations to support students navigating the application process., • Identify application or enrollment barriers and actively work with families to resolve them., • Clearly communicate the Student and Parent Code of Conduct and program expectations., • Follow up with students and families when required information, documents, decisions, or actions remain outstanding., • Maintain accurate records of significant student and family interactions., • Recognize recurring areas of confusion and recommend improvements to communications, processes, FAQs, or recruitment materials. 3. Enrollment & Application First-Glance Review — 2.5 Hours Strategic Focus: Maintain momentum across active application cycles by identifying incomplete, incorrectly submitted, or stalled applications before they become lost enrollments. Responsibilities: • Conduct first-glance reviews of applications for Summer STEM, STEM Saturdays, and other assigned STEM Pre-College cycles., • Review applications for completeness, adherence to instructions, and required supporting materials., • Identify applicants requiring follow-up and act quickly to prevent unnecessary attrition., • Trigger and personally manage reminder communications through email, text, phone, or approved CRM workflows., • Move students from Incomplete → Submitted → Reviewed → Decision → Enrollment with disciplined follow-through., • Monitor patterns in application abandonment and identify opportunities to improve conversion., • Escalate substantive admissions questions appropriately while independently resolving routine application issues. 4. Persistence Supports — 3.0 Hours Strategic Focus: Identify students who may require additional academic or pathway support and coordinate timely interventions. Responsibilities: • Serve as the Student Success & Pathways Officer for students requiring bridge planning, readiness support, or referrals., • Identify students whose academic preparation, participation, or performance suggests that additional support may be beneficial., • Coordinate appropriate interventions and referrals in collaboration with the Director and instructional staff., • Maintain concise intervention records linking identified needs, actions taken, and outcomes., • Follow through to determine whether interventions were completed and whether additional action is required., • Identify recurring student-success patterns that may inform future recruitment, admissions, or program design. 5. Impact Analytics & Data Storytelling — 2.0 Hours Strategic Focus: Translate recruitment and enrollment activity into actionable information that informs decisions and demonstrates program impact. Responsibilities: • Maintain disciplined tracking of student pipeline movement:, • Interest → Application Started → Application Submitted → Accepted → Enrolled → Participated., • Produce concise, fact-based pipeline updates that quantify progress and identify areas requiring attention., • Compare recruitment channels and strategies to determine which approaches generate stronger engagement and conversion., • Produce reports such as:, • “85 applications started; 72 submitted; 51 accepted; 46 enrolled.”, • Identify bottlenecks, unusual trends, missing data, or conversion gaps rather than simply reporting totals., • Use data to recommend immediate adjustments during active recruitment cycles., • Help translate student recruitment and enrollment outcomes into clear narratives demonstrating reach, access, effectiveness, and ROI. 6. SLATE/CRM Data Hygiene & Systems Navigation — 1.0 Hour Strategic Focus: Maintain accurate systems and reliable student records so that recruitment and enrollment decisions are based on trustworthy information. Responsibilities: • Manage application bins and communication workflows using Bin Manager and related SLATE tools., • Update applications and processes for each new program cycle., • Create and run queries required for recruitment, admissions, enrollment, and reporting., • Generate and send Admission, Waitlist, and Deny communications for each program cycle., • Maintain accurate student records and identify missing, duplicated, inconsistent, or incorrect data., • Troubleshoot routine system issues independently and coordinate with the SLATE team when escalation is necessary., • Verify that reports, communications, and student statuses accurately reflect the underlying records., • Maintain disciplined data hygiene without allowing systems work to consume the broader student-facing purpose of the role. 7. Internal Collaboration & Planning — 3.0 Hours Strategic Focus: Mainta

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  • Program Coordinator
    Program Coordinator
    1 month ago
    $18–$24 hourly
    Part-time
    Midland Beach, Staten Island

    Job Title: Program Coordinator Schedule: 15-20 hours min. per week Job Type: Part Time FLSA Status: Non-Exempt/ Hourly Department: Cornerstone & Beacon Effective Date: December 2024 Reports To: Program Director, Assistant Program Director and Director of Community Initiatives Pay Range: $18 to $24 per hour (*based on city, state and/ or federal contractual obligations and budgetary allowances) ABOUT UNITED ACTIVITIES UNLIMITED: Staten Island, NY; United Activities Unlimited, Inc. (UAU) is a community-based agency that provides a wide range of services that is inclusive from job placement, youth development programs and community outreach services to inspire, transform, and empower individuals of all ages. UAU is responsive to the needs of diverse populations and implements programs that support positive outcomes for individuals and communities. The comprehensive nature of UAU's programming options and the emphasis on holistic services for individuals and families make UAU an outstanding resource and a pillar of support for communities. UAU is dedicated to the engagement, education, and empowerment of individuals and strives to transform individuals and communities to create a better future. EOE POSITION SUMMARY: The Program Coordinator is responsible for the providing oversight, coordination and organization of activities appropriate for participants physical, emotional, intellectual and social growth. The Program Coordinator will assist in providing direct support to the Program Director and Assistant Program Director is responsible in assisting in providing quality programming for the needs of the participants that UAU serves within the community. The Program Coordinator is responsible for providing oversight assistance with staff. EOE PRIMARY JOB RESPONSIBILITIES (include but are not limited to): · Provide supervision to both staff and participants to ensure safety and ratio protocols are meet. · Maintain participant files and records and assist with data entry, as directed and required per DYCD · Maintain accurate attendance records on a daily basis as directed and required per DYCD · Assist with participant arrival and dismissal, as needed · Communication with participants and families as required · Model, enforce, teach and develop age appropriate social, physical and emotional behaviors · Lead and/or assist in development and implementation of outreach and deliverable programs to engage potential participants and families within the community. · Create and facilitate a safe, fun and visually appealing productive learning environment for youth · Model, enforce, teach and develop age appropriate social, physical and emotional behaviors · Employ positive behavior management strategies for disruptive and negative behaviors · Demonstrate positive leadership and act as a positive role model to participants · Participate in ongoing professional development · Perform set up and clean up duties every day in alignment with Department of Health regulations and UAU policies · Abide by all safety protocols as outlined by the Department of Health/ OCFS, DYCD and UAU · Assume the responsibilities of the Program Director and or Assistant Program Director in their absence · Performs other related duties as necessary or assigned JOB QUALIFICATIONS: ● Associates Degree preferred, High School diploma or GED (Highschool Equivalency Diploma), required ● Matriculated college student or better from an accredited university or college, preferred ● 1+ year experience working with children and at risk youth, ages 13 to 18 years of age, preferred ● Must have a valid drivers license. ● Must have a commitment to work from a strength-based perspective ● Must be culturally competent - ability to understand, be sensitive to the needs of, communicate with and effectively interact with people across cultures, at risk youth and a variety of age ranges ● Must pass reference checks and background as designated by DOH, DYCD and UAU ● Strong verbal and written communication skills ● Strong problem solving and mathematical skills ● Excellent organizational and time management skills ● Demonstrated ability to conduct and complete work independently ● Willing to take initiative and be flexible when needed ● Excels working in a collaborative environment to achieve target objects and outcomes PHYSICAL REQUIREMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is occasionally required to stand; sit or walk – run occasionally based on programmatic needs. Specific vision and hearing abilities are required by this job as outlined below. · Incumbent will be scheduled based on operational need. · Working both indoors and outdoors (based on appropriate and safe weather conditions). · Involves sitting approximately 30% of the day, walking or standing the remainder – including running or lite jogging based on activity and programming needs. · Must be able to remain in a stationary position for at least 20% of the time. · May include working prolonged periods of time standing and walking, about 95% of the day. · The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. · The ability to observe details at close range (withing a few feet or more of the observer). UAU has attempted to accurately describe this position but reserves the right to change the same, add or delete duties outlined within the sole discretion of UAU at any time. This job description in no way implies that these are the only duties including essential duties to be performed by the employee occupying this position.

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  • Assistant store director
    Assistant store director
    2 months ago
    Full-time
    Manhattan, New York

    Assistant Manager – Sunspel Store At Sunspel, we are proud to represent a legacy of timeless craftsmanship and quality. As an Assistant Manager, you will play a pivotal role in delivering an exceptional customer experience while supporting the Store Manager in driving sales and operational excellence. Key Responsibilities 1. Leadership & Team Development • Assist in leading, motivating, and developing the store team to achieve sales targets and deliver outstanding customer service., • Provide mentorship and training to team members, ensuring they embody Sunspel’s brand values and standards., • organizational skills, • Step in to manage the store in the absence of the Store Manager. 1. Customer Experience • Deliver a personalized, high-quality shopping experience that reflects Sunspel’s heritage and commitment to craftsmanship., • Build lasting relationships with customers, focusing on client development and repeat business. 1. Sales Performance • Assist in achieving store sales goals by driving individual and team performance., • Monitor key performance metrics, such as conversion rates and average transaction value, and implement strategies to improve results. 1. Store Operations • Support the Store Manager in managing day-to-day operations, including stock control, visual merchandising, and ensuring the store is presented to the highest standard., • Ensure compliance with company policies and procedures, including health and safety regulations. 1. Problem Solving & Decision Making • Address customer concerns effectively, resolving any issues promptly and professionally., • Identify opportunities to improve store processes and share feedback with the Store Manager and Head Office. Skills & Qualifications • Proven retail experience, preferably within a luxury or premium brand environment., • Strong leadership and interpersonal skills, with a passion for team development., • Excellent customer service skills and the ability to build rapport with diverse clientele., • A results-driven mindset with the ability to analyze sales data and identify improvement areas., • Organizational and multitasking skills to manage priorities effectively. Why Join Sunspel? At Sunspel, you’ll be part of a team that values heritage, quality, and innovation. This role offers opportunities for professional growth, a collaborative work environment, and the chance to represent a brand synonymous with timeless luxury. If you’re passionate about delivering exceptional customer experiences and thrive in a leadership role, we’d love to hear from you!

    Immediate start!
    Easy apply
  • Social Worker
    Social Worker
    1 month ago
    $60000–$62000 yearly
    Full-time
    Staten Island, New York

    Job Title: Social Worker Schedule: 40 hours per week Job Type: Full-Time Department: Workforce/ CRED Pay Type/ FLSA Status: Salaried/Exempt Effective Date: 2/2025 Reports To: Program Director of CRED, Assistant Director of Workforce and Director of Workforce Pay Range: $60,000 - $62,000 annually Note: Pay rate range is based on city, state and/ or federal contractual obligations and budgetary allowances **Job title and position title are interchangeable. Titles are based on contractual obligations as designated by funding sources. ABOUT UNITED ACTIVITIES UNLIMITED: Staten Island, NY; United Activities Unlimited, Inc. (UAU) is a community-based agency that provides a wide range of services that is inclusive from job placement, youth development programs and community outreach services to Inspire, transform, and empower individuals of all ages. UAU is responsive to the needs of diverse populations and implements programs that support positive outcomes for individuals and communities. The comprehensive nature of UAU's programming options and the emphasis on holistic services for individuals and families make UAU an outstanding resource and a pillar of support for communities. UAU is dedicated to the engagement, education, and empowerment of individuals and strives to transform individuals and communities to create a better future. EOE POSITION SUMMARY: CRED is a cohort-based vocational training program for at-risk individuals between the ages of 18-40 years old. The program provides classroom instruction, case management services, internship opportunities, and job placement services designed to help clients earn a Commercial Driver’s License and obtain employment in the transportation industry. The Social Worker will be responsible for providing comprehensive case management services including, but not limited to, mental health support, career counseling, personal guidance and development, life skills, and referrals. The Social Worker will work in both individual and group settings to help clients overcome personal and professional barriers. The individual selected for this position will be under the direct supervision of the CRED Program Director, will conduct themselves in a professional manner, and will comply with all standards set forth by United Activities Unlimited and the NYC Department of Youth & Community Development. PRIMARY JOB RESPONSIBILITIES (include but are not limited to): • Conduct intake interviews to understand each client’s individual needs, strengths, and goals., • Collect all required program documentation from clients, including enrollment, outcome, and follow-up paperwork., • Work with clients to develop an Individual Service Strategy (ISS) that reflects SMART short-and-long-term goals., • Provide case management services including regular check-ins to assess progress towards personal and professional goals., • Provide individual and group counseling, including but not limited to, mental health, behavior management, and mediation services., • Work collaboratively with other CRED staff members to conduct case planning and draft case notes according to DYCD requirements., • Refer clients in need of greater support to community based social service providers., • Maintain positive working relationships with social services agencies and other community partners to enrich programming, internship, and employment opportunities in alignment with client’s interests and ISS., • Assist other CRED staff members with conducting follow-up services, including obtaining compliance documentation from former clients., • Collect, maintain, and audit client files for completion and accuracy in accordance with DYCD and UAU policies., • Participate in team meetings, conferences, professional development trainings, and other program-related events and activities., • Work collaboratively with other CRED staff members to ensure the program meets all DYCD goals, deliverables, and deadlines., • Assist with other departmental duties and projects as needed. JOB QUALIFICATIONS: • Master's degree, required, • Must possess either a valid LMSW, LMHC or LCSW, • 3+ years of relevant supervisory experience, required, • 2+ years of experience with mental health counseling, required, • Strong problem solving, verbal and written communication skills, • Experience using Microsoft Excel/Word/PowerPoint and the G-Suite platforms, • Ability to stay organized while managing multiple assignments simultaneously, • Demonstrated ability to conduct and complete work independently, including meeting deadlines, while contributing to a collaborative team effort, • Able to effectively deliver instruction to elevate client’s transferable skills, academic proficiency, and socioemotional capacity, • Excels working in a collaborative environment to achieve target objects and outcomes, • Demonstrates understanding and value of individuals different capacities, cultures, and abilities, • Respect for diverse racial, socio-economic, ethnic, academic, religious, and cultural backgrounds and identities PHYSICAL REQUIREMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is occasionally required to stand; sit or walk. Specific vision and hearing abilities are required by this job as outlined below. • Incumbent will be scheduled based on operational need., • Standard office equipment including computers, fax machines, copiers, printers, telephones, etc., • Position is in a well-lighted office environment., • Involves sitting approximately 70 percent of the day, walking or standing the remainder., • Must be able to remain in a stationary position for at least 50% of the time., • May include working prolonged periods of time sitting at a desk and working on a computer., • The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations., • The ability to observe details at close range (within a few feet or more of the observer)., • Ability to lift 30-50 lbs as needed., • May include travel to a variety of locations, based on programming needs. Which is reimbursed in accordance with UAU’s fiscal policies and procedures UAU has attempted to accurately describe this position but reserves the right to change the same, add or delete duties outlined within the sole discretion of UAU at any time, with or without notice. This job description in no way implies that these are the only duties Including essential duties to be performed by the employee occupying this position.

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