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Job Description Accounts Receivable Specialist A rapidly growing company is seeking an experienced Accounts Receivable Specialist to join their team on an interim, on-site basis in Flowery Branch, GA. Key Responsibilities: • Manage the full-cycle accounts receivable process, • Generate and issue invoices accurately and timely, • Monitor aging reports and follow up on outstanding balances, • Apply incoming payments and reconcile AR transactions, • Partner with internal teams to resolve billing issues and discrepancies, • Prepare reports and assist with month-end close related to AR, • 3+ years of AR experience, • Detail-oriented with excellent organizational and communication skills, • Comfortable working independently and taking initiativeCompany DescriptionGHJ Search and Staffing (formerly Creative Financial Staffing - CFS Los Angeles) is the recruiting arm of GHJ, a national accounting and advisory firm. Our Team provides qualified Accounting and Finance professionals on a temporary and permanent basis across a broad range of industries. GHJ’s relationship with our Global Advisory and Accounting Network provides the resources needed to better understand client’s needs, attract a higher caliber of candidates and assess candidate potential.GHJ Search and Staffing (formerly Creative Financial Staffing - CFS Los Angeles) is the recruiting arm of GHJ, a national accounting and advisory firm. Our Team provides qualified Accounting and Finance professionals on a temporary and permanent basis across a broad range of industries. GHJ’s relationship with our Global Advisory and Accounting Network provides the resources needed to better understand client’s needs, attract a higher caliber of candidates and assess candidate potential.

Job DescriptionSalary: DESCRIPTION We are seeking a highly motivated and detail-oriented Marketing Specialist to join our business-to-business team at AT-RISK International, a leader in threat analysis, protection, and security services. This role will be integral in supporting the company's marketing, communication, and customer experience efforts. Additionally, you will maintain SharePoint oversight and manage social media channels. The role will also include maintaining data integrity within Salesforce to ensure accurate reporting and effective campaign segmentation. We are looking for someone who thrives in a fast-paced environment, can handle multiple tasks with precision, and is an excellent self-starter, self-motivated, and proactive in driving results. RESPONSIBILITIES • Oversee and manage the company store, ensuring new product launches, smooth operations, and order approvals. Research, select, and coordinate swag items for special events or company initiatives, aligning choices with brand guidelines and budget parameters., • Research, plan, coordinate, and execute targeted events from start to finish, including identifying high-value opportunities aligned with business goals, managing all logistics (venue, vendors, materials, staffing), overseeing on-site execution, and conducting post-event follow-up and performance analysis to inform future event strategies., • Manage and track marketing campaigns from conception to completion, ensuring alignment with company goals; generate creative ideas for campaigns targeting specific audiences and architect the full execution plan, including content writing, with a focus on driving measurable results and generating qualified leads., • Curate and schedule content for social media platforms, ensuring engagement and brand consistency., • Provide SharePoint oversight, ensuring documentation is well-organized, refreshed accordingly, and accessible to the team., • Support internal and external communications to foster positive relationships and enhance the company's image., • Provide oversight of branding efforts to ensure consistency across all platforms and materials., • Take ownership of customer experience programs, ensuring a seamless and positive customer journey., • Conduct market research and competitor analysis to help track trends., • Maintain excellent data integrity within Salesforce to ensure accurate reporting and effective campaign segmentation., • Travel as needed to support events, conferences, or other marketing initiatives. QUALIFICATIONS • Bachelors degree in marketing, communications, business, or a related field., • 5-8+ years of experience in marketing, ideally within a business-to-business environment., • Proficiency with Salesforce, Constant Contact, and SharePoint are preferred., • Strong project management and written and verbal communication skills, with exceptional attention to detail., • Highly organized, self-motivated, and capable of managing multiple projects simultaneously., • Experience in branding oversight, ensuring cohesive and professional presentation across all materials., • Analytical mindset with a focus on data-driven decision-making and reporting., • A self-starter with the ability to work independently and collaboratively within a team., • A high level of drive, discipline, creativity, and motivation., • Creative thinking and the ability to generate innovative ideas for content development., • Excellent computer skills in MS Word, Excel, PowerPoint, and Outlook. BENEFITS • Remote working policy that suits your working preference, • Health, • Dental, • Vision, • 401(k), • Ten paid holidays, • Up to 7 weeks of PTO, • $40/month personal gym reimbursement For more information about our company, culture, and mission, please visit our website: AT-RISK International is an Equal Opportunity employer. All qualified applicants will receive consideration for employment regardless of race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, protected veteran status, or disability. remote work

Job DescriptionGet to Know Rivia Mind At Rivia Mind, we believe great mental health care begins with a human connection. Where We Are: We are a psychiatrist-owned mental health practice rooted in New York City, serving individuals across New York, New Jersey, Connecticut, Florida, and Massachusetts through both virtual and hybrid appointments. How We Support: With a 360°ree; view of each individual, we provide compassionate, science-based care that honors the full complexity of a person's biology, psychology, and life circumstances. We go beyond symptom management with an interdisciplinary care model grounded in collaboration, personalization, and delivered with warmth, respect, and clinical integrity. We bring a high-touch, human-centered approach to every aspect of care, from clinical treatment to operational coordination. Click Here to learn more about our services. Thrive Together: 🌟 Our shared North Star unites us to provide the best patient experience. At Rivia Mind, we cultivate a collegial culture rooted in: • A foundation of shared values and reciprocal support, • A mindset of curiosity, learning, and growth Job Summary The Marketing team at Rivia Mind is a creative and mission-driven group dedicated to connecting individuals with trusted mental health care. We drive awareness, engagement, and growth through cohesive strategic communication, thoughtful design, and strong collaboration across the organization. The Marketing Specialist will support day-to-day execution across multiple marketing functions, including social media, content creation, support preparation for external functions (i.e., Conferences), and reporting. This is an ideal opportunity for a creative collaborator who thrives in a fast-paced environment and is eager to contribute to a growing, mission-driven mental health practice. Application Window: Until October 7th, 2025 Anticipated Start Date: November, 2025 of Openings: 1 Job Responsibilities & Qualifications Responsibilities • 30% Content & Campaign Execution, • Coordinate social media content, blog posts, newsletters, and email campaigns, • Support content development and directories as needed, • 20% Multi-Channel Campaign Planning & Coordination, • Contribute to planning and creative brief documentation, • Execute campaign strategy across digital and offline channels, • 20% Analytics & Reporting, Market Research & Competitive Insights, • Tracking campaign performance, metrics, website analytics, KPIs, • Supporting messaging, positioning, and campaign targeting, • 15% Events & Community Engagement, • Logistics and marketing support for conferences, webinars, partner events, etc., • 15% Ad Hoc Projects / Cross-Functional Collaboration, • Contribute to Marketing Ops ad-hoc assignments, • Support cross-team activities for internal materials (i.e., referral pages/forms), business partnerships, and workflow needs, • Provide direct and tangible support to the Director of Marketing, including improvements to marketing operations, workflow processes, and related marketing functions., • In partnership with the Director of Marketing, support the coordination of task management within projects and workflow boards (i.e., Monday.com), tracking status, engaging in proper follow-up, and ensuring deadlines are met., • Facilitate creative brief development for internal projects, coordinating inputs from stakeholders, aligning timelines, and ensuring deliverables meet brand and content standards., • Ensure all marketing materials and communications reflect Rivia Mind's mission and values, maintaining our brand guide and messaging framework across all channels., • Manage social media channels and outcomes, including developing content aligned with the messaging strategy, designing visuals and content with minimal support, and collaborating with the marketing team to establish the content strategy., • Coordinate, design, quality control, and publish multiple monthly newsletters to distinct audience segments., • Engage with the Content Writer as needed to craft or edit content for blog posts, email marketing campaigns, internal initiatives, and other marketing content needs., • Create basic visual assets (i.e., social graphics, flyers, slide templates) using tools like Google Suite, Canva, or Adobe, supporting ad-hoc content needs across teams., • Develop or tailor marketing content to distinct audience segments (e.g., patients, providers, universities, internal staff), ensuring relevance and alignment with organizational tone, verbiage, values, etc., • Assist with the development and distribution of marketing content in multi-channel campaigns., • Support the execution of cross-channel marketing and advertising campaigns through market research, campaign coordination, and project management., • Track channel and campaign performance metrics and format for reporting., • Conduct market and competitor research, helping marketing and outreach teams to understand market conditions., • Collaborate with internal stakeholders to ensure that marketing content is aligned, current, and accurate., • Provide general marketing support, including presentations, materials, and internal campaigns., • Partner in support of the Director of Marketing and the Relationship Management team to outline and execute on outreach initiatives that leverage pertinent data, creative content, and best practices., • Collaborate with the Outreach team to support logistical alignment and execution for conferences, webinars, community events, etc. (i.e., develop or revise collateral, coordinate and supply booth materials, track event campaign results, etc. Plan and execute marketing support for outreach teams for conferences, webinars, community events, etc. Can include producing collateral, supplying booth materials, tracking event campaign results, etc., • Serve as the secondary owner for provider directory management systems, with the ability to fully execute updates and maintenance in the primary lead's absence or during fluctuating business needs., • Support upkeep of the organization's website, online profiles, and provider directories to ensure timely, accurate, and accessible information for patients and partners., • Education in Marketing, Communications, Journalism, or similar (or equivalent experience), • 3-5 years of experience in a marketing, communications, or content-related role (healthcare, wellness, or mission-driven organizations a plus), • This is not an entry-level or support role; candidates must show strategic thinking and creative execution across multiple channels, • Experienced with fully remote work, including demonstrated discipline and work management, • Excellent writing, editing, and communication skills, • Awareness of audience segmentation and ability to adapt messaging and format for varied stakeholder groups (i.e., patients vs. internal staff vs. referrers), • Requires demonstrated experience in independently managing marketing campaigns and content strategy, • Proficiency with social media platforms (Instagram, LinkedIn, Facebook) and scheduling tools (e.g., Buffer, Later, Sprout Social), • Basic graphic design ability using Canva, Adobe Creative Suite, or similar tools, • Organized, detail-oriented, and comfortable managing multiple priorities, • Collaborative, open to feedback, and curious, • Passion for mental health and a deep respect for inclusive, stigma-free communication, • Familiarity with CRMs and email marketing tools (e.g., Mailchimp, Salesforce, Monday.com) is a plus Comprehensive Benefits to Support Your Well-being At Rivia Mind, we prioritize the well-being, growth, and success of our team members. Our robust benefits package is designed to provide support in every facet of your life—personal, professional, and financial. Learn more here. Health & Wellness: • Medical Coverage - HDHP, PPO or PPO Buy-Up, • Health Savings Account, Flexible Spending Account, and Dependent Care Account Options, • Dental & Vision Insurance, • Front Loaded Paid Time Off (PTO), • Observed Holidays & Annual Office Closure, • Medical & Parental Leave (in accordance with State and Federal Laws), • Competitive Pay, • 401(k) Retirement Plan and employer match, • Employee Referral Program, • Professional Development Stipend after 1st Work Anniversary, • Paid Professional Development Days after 1st Work Anniversary, • Short-Term & Long-Term Disability, • Group Life/AD&D Insurance, • Employee Assistance Program (EAP), • Voluntary Benefits Compensation & Employment Details Pay Range: $65,000 - $73,000 annually Pay Type: SalaryDepartment: MarketingSupervisor: Director of MarketingSupervisees: NoneExemption Status: Exempt W-2Work Environment: Remote Work Schedule: Monday through Friday, 8 AM - 4 PM, 9 AM - 5PM, or 10 AM - 6 PM EST Compensation Determination: The pay range listed reflects the minimum and maximum base salary for this role, determined through an internal compensation assessment that considers similar labor markets to our practice across the United States. Actual compensation is influenced by compensable factors such as location, role responsibilities, required skills, relevant experience, qualifications, role level, and applicable credentials. It is uncommon for an individual to be hired at or near the top of the posted range. In addition to base salary, total compensation may include bonuses, commissions, or other incentives depending on the role. Location Eligibility: At this time, we are only able to consider applicants whose primary residence is in one of the following states within the United States of America: Connecticut, Florida, Georgia, Kansas, Kentucky, Massachusetts, New Jersey, New York, Pennsylvania, South Carolina, Texas. Because this is not a solely on-site role, your primary residence must remain in one of these approved states. Please note that residing outside of these states—even temporarily—may result in employment eligibility issues, tax implications, or other regulatory concerns. If your location changes or you're based elsewhere, we encourage you to stay connected for future openings. Equal Opportunity Employer: Rivia Mind is an Equal Employment Opportunity Employer. It is the policy of Rivia Mind to provide equal employment opportunities without regard to race, color, ancestry, religion, sex, gender identity or expression, pregnancy, age, ethnic or national origin, immigration or citizenship status, hair, weight, height, disability, marital status, veteran status, sexual orientation, genetic information/GINA, political affiliation or activity, or any other protected characteristic under applicable law. It is also the policy of Rivia Mind that qualified individuals with disabilities receive equal opportunity regarding job application procedures, hiring, and all aspects of the employment process. Rivia Mind is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Rivia Mind to provide reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, pre-employment testing, to otherwise participate in the selection process, to perform the essential job functions, and/or to receive other benefits and privileges of employment, please contact us directly. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Applicants must be authorized to work in the United States. We are unable to sponsor work visas at this time. This is in accordance with applicable federal, state, and local laws, including Title VII of the Civil Rights Act, the Americans with Disabilities Act, the Age Discrimination in Employment Act, and the Genetic Information Nondiscrimination Act. If you need assistance or accommodation due to a disability during the application process, please contact our Talent Acquisition team at .

Job Description * Job Opportunity: Technical Specialist - Senior (766377) Location: Raleigh, NC Duration: 12 months (with option for extension) Work Arrangement: Remote until all staff return to onsite work; onsite presence required thereafter. Equipment Pickup/Return: Candidates must pick up equipment onsite on the first day and return it on the last day at their own expense. Position Overview Our client, NC DIT-Transportation, is seeking a highly skilled Technical Specialist - Senior to join the Account Management Team for a 12-month engagement. This lead role involves ticket assignment, training, queue management, and daily reconciliation with HR data. The ideal candidate will have advanced expertise in account management, Active Directory administration, and IT security, with a proven ability to resolve complex technical issues and lead team efforts. Key Responsibilities • Account Management & Administration:, • Manage daily deactivation and leave of absence (LOA) reports from NCDOT Human Resources, ensuring parallel ServiceNow requests are processed., • Perform queue management to ensure timely and accurate ticket resolution., • Assign daily tickets and train Account Management staff on team processes and procedures., • Administer accounts across nine systems, including Microsoft Active Directory, AvePoint, Cayosoft, N Admin Mail Portal, Apple Management Console, Online Directory, and ServiceNow., • Technical Expertise & Problem Resolution:, • Independently resolve issues through advanced system analysis and troubleshooting., • Document incidents and resolutions in ServiceNow, providing weekly status reports to management., • Analyze and assess client needs to develop effective, tailored solutions., • Security & Compliance:, • Implement NCDOT and NCDIT security policies to protect data from unauthorized access, alteration, or destruction., • Ensure compliance with NCDIT Security Office requirements and standards., • Project Management:, • Lead projects by directing team efforts, integrating individual skills, and providing status updates to management., • Documentation:, • Develop and maintain comprehensive documentation for all processes and procedures, aligning with Operational Level Agreements (internal) and Service Level Agreements (external)., • Review documentation annually to ensure accuracy and relevance. Required Qualifications Advanced level resource with specialized knowledge and experience in account management administering Active Directory. Required 3 Years Hands-on experience administering Microsoft Active Directory 2008/2012 in a multi-site and multi-domain organization. Required 3 Years Advanced knowledge of appropriate security measures of the organization. Required 3 Years Ability to proactively establish a positive relationship by demonstrating a sense of urgency in interactions with clients. Required 3 Years Ability to analyze and assess client needs to develop effective and appropriate solutions. Required 3 Years Ability to consult with clients and other IT professionals to resolve technical problems and ensure client satisfaction. Required 3 Years Analysis of technical and user documentation for technical assistance and support Required 3 Years Ability to work independently on tasks, develops own work, schedule and monitors progress against defined parameters. Required 3 Years Demonstrates strong analytical and problem-solving skills w/ ability to diagnose and resolve highly visible production incidents methodically. Required 3 Years Demonstrates initiative in solving problems associated with projects and daily work. Required 3 Years By replying to this job advertisement, I agree I want to receive additional job advertisements from FHR, including email, phone and mail to the contact information I am submitting. I consent to FHR, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime.

Job Description Field IT Technician – Site Deployment & Integration Specialist Full-Time | On-Site & Field-Based Location: Atlanta, GA Proximity to Atlanta Hartsfield-Jackson International Airport is essential, along with the ability to drive to multiple operational locations across the Southeastern United States, including industrial sites, and office environments. Company is seeking a highly capable Field IT Technician to join our IT Services & Integration team. This role is ideal for a hands-on professional who thrives in dynamic environments and enjoys collaborative deployment, configuration, and support activities across a diverse set of acquisitions. The successful candidate will play a critical role in standardizing and modernizing IT infrastructure through site assessments, user onboarding, systems setup, and operational alignment with enterprise platforms. Key Responsibilities: • Perform site audits to assess readiness for IT integration, including power/network infrastructure validation, • Deploy standardized IT setups for workstations, mobile devices, printers, and file services, • Travel regularly to acquisition sites and newly constructed industrial sites, executing migration plans and user onboarding, • Configure and troubleshoot local network equipment, including switches, access points, cellular modems, and SD-WAN appliances, • Prior experience in field IT service roles, preferably supporting industrial or distributed office environments., • Exposure to M365 tenant environments including Exchange Online, SharePoint, and Teams, • Familiarity with endpoint provisioning tools and mobile device management (MDM) systems, • Understanding of network fundamentals including VLANs, DNS, DHCP, and remote access protocols, • Comfort operating in construction and active industrial environments using proper safety protocols, • Associate’s degree in IT or related field, or equivalent professional experience, • Must have a valid driver’s license and reliable transportation, • Self-driven and confident when working with business stakeholders, including managers and operational leads, • Solution-focused and adaptable to site-specific needs and constraints, • Detail-oriented and methodical in equipment setup and documentation, • Comfortable taking ownership of tasks while coordinating with central IT and infrastructure teams

Job Description Hueman is partnering with a private equity-backed company to hire a full-time AR Recurring BillingSpecialist to join its newly established Financial Shared Services center in Atlanta, GA. This role requires in-office presence but includes flexibility. As the Accounts Receivable (AR) Recurring Billing Specialist, you will be responsible for preparing and issuing accurate customer invoices, verifying billing information, and ensuring compliance with contracts and company policies. The company is a national leader in the facility services space, with approximately $1 billion in annual revenue. Key Responsibilities: • Prepare and issue accurate invoices to customers in a timely manner., • Review contracts, purchase orders, and service agreements to ensure proper billing terms and rates., • Address and resolve any discrepancies in billing., • Maintain accurate records of customer accounts and billing activities., • Assist in month-end closing activities, including AR accruals and reconciliations., • Support audits (internal and external) by preparing schedules and providing documentation as requested., • Identify opportunities to improve billing processes and contribute to efficiency initiatives., • Associate’s or Bachelor’s degree in Accounting, Finance, or a related field (preferred but not always required)., • 2+ years of experience in accounts receivable or billing., • Proficiency in Microsoft Office Suite, particularly Excel and Outlook., • Ability to prioritize tasks and meet deadlines in a fast-paced environment., • Proficiency in accounting software and ERP systems; experience with Microsoft Dynamics is a plus., • Strong attention to detail and organizational skills.

Job Description About Discovery Management Group Discovery Management Group is part of the Discovery Senior Living family of companies, a recognized industry leader for performance, innovation and lifestyle customization that today, ranks among the 2 largest U.S. senior living operators. Discovery Management Group specializes in managing and enhancing senior living communities across the United States. With a focus on innovation, operational excellence, and lifestyle personalization, Discovery Management Group plays a vital role in serving more than 6500 residents nationwide. Discovery Management Group is hiring a Sales Specialist to join our Business Optimization Group. The Sales Specialist will support the Regional Director of Sales, Regional Director of Operations and Community Executive Directors by working at various Discovery communities in their effort to achieve greater community occupancy and sales goals. The goal of this position is to support a community during an SLC vacancy and/or work with a community that has occupancy and census challenges to increase occupancy. This position will travel to Discovery Senior Living communities, as assigned, and work as needed. Assignments will vary in length and may be changed without notice. Responsibilities: • Responsible for census development through working support at the community level. Meets monthly sales productivity and move in expectations., • Manage lead database through accurate data entry, report utilization, periodic database clean up, etc. Review key reports and trends and analyze to develop strategies., • Understands key services and amenities along with levels of care/programs provided at the community., • Analyze and interpret information to make recommendations on business operations., • Provide expert advice to both customers and internal partners., • Complete daily internal sales activities by effectively converting inquiry calls to appointments, conducting quality tours with prospects and families. Contact prospects and families via phone, email, mail., • Distribute approved written marketing communication including notes, newsletters, promotional flyers, invitations and brochures as part of the sales process., • Provide accurate customer information, pricing, incentive information, and other information regarding new deposits to ED, BOM and community team in a timely basis for lease preparations., • Ensure the community property and team members provide an outstanding first impression for prospects., • Responds to walk in tours and phone inquiries immediately., • Attends daily stand up and informs community team of daily appointments, events, and advertising., • Completes a daily sales report with inquiry triage information and distributes to community team., • Provide weekly and monthly data and forecast as requested by ED, Regional team or home office., • Work with executive and marketing teams in developing marketing goals and strategies, • Conduct tours, luncheons or other strategies with prospective clients and prospective client groups., • Conducts visits with prospects in their homes, hospitals or other healthcare facilities., • Follow-up with inquiry calls and work sales activities and process for entire length of buying cycle., • Documentation of weekly inventory of room availability and room readiness inventory., • Assist with the processing of all required information necessary to complete a successful move-in. Coordinate with all departments to prepare for the new resident’s arrival., • Coordinate with the other staff to ensure that apartments are prepared for new resident move-in and that model apartment(s) are available and ready to show., • Coordinate with other team members’ special luncheons/tours, special events and promotions for community contact groups as appropriate., • Conduct market research by evaluating and understanding the competition and incorporate knowledge of competitor into sales strategy as it relates to pricing and selling value., • Prepare general market analysis and develop methodologies for tracking prospective residents and referral sources., • Maintain the confidentiality of resident information., • Encourage teamwork through cooperative interaction with co-workers and other departments. Support a positive and professional image through actions and dress., • Responsible for completing pre-move in paperwork, coordinates with Department Heads to assure regulatory compliance., • Bachelor’s degree in Business Administration, Public Relations/Communications, Marketing or related field, • At least five years’ experience in multi-community/regional sales manager role with supervisory experience, • Ability to travel 100% In addition to a rewarding career and competitive salary, Discovery offers a comprehensive benefit package. Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies. No agencies, please. We do not accept any unsolicited resumes from agencies under any circumstances. We receive inquiries from agencies daily. Agencies should not direct any inquiries or emails to hiring managers. Thank you. EOE D/V

Job Description Join Our Team as a Technical Support Specialist Company: Public Safety Brands Location: Decatur, Ga Job Type: Full-time Salary: $21.64/hr About Us: Public Safety Brands is an innovative technology company that continually delivers groundbreaking digital systems for frontline professions that depend on speed, accuracy, easy-to-access data, and transparency in their work. Immerse yourself in our vibrant culture. At Public Safety Brands, we foster a purpose-driven environment that values ethical practices and teamwork. We prioritize transparency and trust-building, creating a supportive atmosphere for growth and innovation. Our team wholeheartedly embraces diversity, promoting an inclusive harmony. We highly value work-life balance and celebrate employees' contributions within a recognition-driven culture. Join us at Public Safety Brands for a fulfilling experience where positive impact and collaboration shape a brighter future. Your Role: Reporting to the Call Center Manager, the Technical Support Specialist (TSS) serves as the first line of support for clients seeking assistance with Utility products or services. The TSS is responsible for delivering prompt, professional, and customer-focused technical assistance through phone, chat, and email channels. This role involves troubleshooting common technical issues such as network connectivity, hardware malfunctions, software errors, and access-related problems using established procedures and internal knowledge bases. The TSS is expected to accurately document interactions, categorize tickets appropriately, and follow established workflows and service level agreements (SLAs). Strong analytical, organizational, and communication skills are essential, as the TSS must actively listen, ask relevant questions, and translate complex issues into understandable solutions for clients. When issues cannot be resolved at the Tier 1 level, the TSS will escalate them to higher-tier support teams with all necessary context and documentation, ensuring a seamless handoff. In addition to resolving issues, the TSS plays a key role in user education, client retention, and identifying trends or recurring issues to help improve support processes. A commitment to continuous learning, professionalism under pressure, and a customer-first mindset is critical for success in this role What You'll Do: The essential functions include, but are not limited to, the following: • Serve as the first point of contact for clients seeking technical support, delivering excellent customer service through professional, clear, and empathetic communication., • Resolve Tier 1 support issues via phone, chat, email, and remote desktop tools, using internal knowledge bases and standard operating procedures., • Troubleshoot and resolve issues related to Utility applications and hardware, including, Polaris, Rocket, EOS devices and accessories., • Perform basic network and connectivity troubleshooting (LAN/WAN/Wi-Fi) and assist with simple configurations when needed., • Accurately document all customer interactions, issue details, troubleshooting steps, and resolutions in the Zendesk ticketing system., • Escalate complex or unresolved issues to Tier 2/3 support, providing detailed case notes and full context for efficient handoff., • Educate users on system functionality, product usage, and best practices to reduce repeat incidents and improve user experience., • Proactively identify patterns in support requests and contribute feedback to improve internal documentation and processes., • Participate in scheduled on-call rotation to support after-hours client needs., • Arrive on time for scheduled shifts, remain fully engaged during working hours, and maintain reliable attendance., • High school diploma or GED required., • 1+ years of experience in technical support, help desk, or IT service environment., • Prior customer service or contact center experience., • Strong verbal and written communication skills with the ability to explain technical issues in plain language., • Familiarity with Windows OS, basic PC hardware, and general troubleshooting methods., • Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment., • Working knowledge of LAN, WAN, and Wi-Fi networking concepts., • Basic understanding of Linux-based systems and command-line navigation is beneficial., • Experience with Zendesk or other ticketing systems preferred., • Passionate: You love what you do and have a positive attitude. You care about your teammates and the results of your work while demonstrating humility., • Coachable: Open to feedback and continual professional improvement. Flexible and adaptable., • High Standards: Quality orientation. Follow through on commitments. A doer who gets it done., • Efficient: Producer of significant output with minimal wasted effort. Excellent at organizing, planning, and prioritizing., • Proactive: Self-starter who appropriately tackles problems and finds solutions., • Collaborative: Approaches work with a team-player mindset. Knowledgeable in your field while also humble and open to new information., • Emotional Intelligence: Exudes a high degree of self-awareness, embodies superb active listening skills, and has the ability to handle interpersonal relationships judiciously and empathetically. Always exercise good judgment while under pressure., • Communicator: Speaks and writes clearly and articulately. Likes to build strong relationships across the organization. Shows appreciation for others' views and input. \, • Resourceful: Ability to think creatively to source information Why join us? Utility provides a comprehensive program for our employees’ five pillars of well-being and benefits: * Emotional Health: Paid Time Off – 3 weeks per calendar year * Physical Health: Selection of ten group health plans to fit every family situation – several are fully paid for employees and dependents. Dental, Vision, Flexible Spending Accounts, and Health Savings Accounts are available. * Social Health: Community Online Academy on a variety of courses for personal development * Professional Health: Tuition Reimbursement for College Courses and Continuing Education Expenses * Financial Health: Retirement Savings Plan with 100% match up to 4% with immediate vesting * Other Benefits: Voluntary Insurance, Basic Life AD&D, Critical Illness, and Accident Insurance * Enjoy a free chef-inspired lunch Monday through Thursday: The company provides a delicious chef-inspired lunch from Monday through Thursday, eliminating the need to worry about meal planning and preparation on those days. * Physical Demands and Work Environment The physical demands described here must be met by an employee to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. This role requires the employee to have the ability to maintain a stationary and an upright position regularly. Regular movement within the office is required to access file cabinets, office machinery, and other resources. This role involves continuous operation of a computer and other office productivity machinery and tools, including a printer and computer. Regularly, the employee changes their body position to assist in moving objects or gaining access to items. The capacity to convey information and concepts effectively for mutual understanding must be possessed by the employee. They must also possess the capability to share precise details during such interactions. Specific vision capabilities, particularly the ability to observe details at close range (within a few feet of the observer), are essential for performing tasks accurately. This role involves the occasional transportation of boxes weighing between a minimum of 5 pounds and a maximum of 30 pounds throughout the office to fulfill diverse demands. The employee occasionally carries out their responsibilities while being exposed to various outdoor weather conditions. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.