Client Service Associate
hace 20 días
Melville
Job Description The Organization: The Wealth Alliance is a rapidly growing investment advisory firm based in Melville, New York. Founded in 2019, they currently employ over 30 professionals, including Certified Financial Planners, public accountants, investment management analysts, and a top-tier team of service professionals. The Position: We’re seeking a Client Service Associate to join our growing wealth management team. The ideal candidate will have 1-3+ years of experience in financial services client support, preferably working with high-net-worth individuals and families. This individual will play a critical role in delivering exceptional client service, managing complex account activities, and supporting Financial Advisors in all aspects of client relationship management. The successful candidate must be self-motivated, positive, highly organized, and able to thrive in a fast-paced environment. They should possess strong problem-solving skills, demonstrate professionalism in all client interactions, and have the ability to work both independently and collaboratively. Responsibilities: • Serve as the primary point of contact for client inquiries, providing timely, accurate, and professional service via phone, email, and in-person interactions., • Build and maintain strong relationships with high-net-worth clients, ensuring an exceptional client experience from inquiry through resolution., • Facilitate all money movement transactions, including journals, checks, EFT/ACH transfers, and wire requests, while adhering to firm policies and fraud prevention procedures., • Assist with account opening, transfers, maintenance requests, beneficiary updates, and other client service activities., • Coordinate, schedule, and confirm client meetings and assist with meeting preparation and follow-up., • Prepare client reports, portfolio reviews, and presentation materials for Financial Advisor meetings., • Process investment purchases and sales on behalf of clients and Financial Advisors in, • accordance with regulatory requirements and firm policies., • Support clients with online account access and navigation across custodial and financial platforms., • Maintain accurate and confidential client records, ensuring compliance with regulatory requirements and firm standards., • Identify, troubleshoot, and resolve client issues efficiently, collaborating with internal teams as needed., • Assist with alternative investments, annuities, 1035 exchanges, 529 plans, and other specialized account transactions., • Ensure all client interactions and account activities comply with applicable regulations, internal controls, and company policies., • Perform additional duties and responsibilities as assigned to support the team and overall client experience. Qualifications: • Bachelor’s degree in Finance, Business Administration, Economics, or related field preferred., • 1-3+ years of experience in a client service, operations, or relationship management role within the financial services industry., • Experience supporting high-net-worth clients and Financial Advisors preferred., • Strong knowledge of brokerage, advisory, retirement, and investment account types., • Familiarity with custodial platforms, CRM systems, financial planning software, and Microsoft Office Suite., • Experience processing account openings, transfers, money movement requests, and investment transactions., • Knowledge of alternative investments, annuities, 1035 exchanges, and 529 plans preferred., • Excellent verbal and written communication skills with a professional and client-focused demeanor., • Strong organizational skills with exceptional attention to detail and accuracy., • Ability to prioritize multiple responsibilities and meet deadlines in a fast-paced environment., • Proven ability to work independently while contributing effectively within a collaborative team environment., • Series 7 and Series 63 or 65 licenses preferred, or willingness to obtain industry licenses. Salary & Benefits: • Competitive salary and bonus eligibility., • Comprehensive benefits package including health insurance, company-paid life insurance, and paid time off., • 401(k) plan with Safe Harbor employer matching contributions., • Professional development and licensing support., • Career advancement opportunities within a growing wealth management firm. #INDM