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Job DescriptionDescription: We are Hiring! Job Posting: PROJECT ANCHOR HOUSING STABILITY SPECIALIST Location: Rochester, NY Department: Family Prosperities Employment Type: Full time Schedule: Monday thru Friday 8am to 5pm Salary: $19.00 to $23.00/hr General Description This position supports long-term housing stability by administering Project Anchor housing subsidies. The role is responsible for client intake, eligibility determination, case reviews, recertifications, and ongoing follow-up. The position works collaboratively with program staff and community partners while providing culturally competent, trauma-informed services to participants. Essential Duties and Responsibilities • Program & Professional Responsibilities, • Manages workload independently, prioritize tasks, and meet program deadlines., • Participates in program development by identifying barriers, recommending improvements, and following established procedures., • Provides services in a culturally competent and trauma-informed manner, demonstrating empathy, respect, and professionalism., • Maintains a customer service approach when working with clients, internal staff, and external partners., • Maintains knowledge of community resources to support participant needs., • Participates in required meetings, training, and professional development activities., • Supports and uphold the Agency’s Mission, Vision, Values, and Strategic Plan., • Intake & Eligibility, • Conducts client intake and eligibility assessments in alignment with Project Anchor and funder requirements., • Clearly communicates program expectations, documentation requirements, timelines, and decision processes to participants., • Collects, reviews, and verifies documentation needed to determine eligibility., • Case Preparation & Review, • Assists participants in understanding and meeting program requirements., • Communicates regularly with participants regarding outstanding items, deadlines, and case status., • Collaborates with supervisors and relevant partners to resolve barriers while maintaining compliance., • Prepares cases for review and ensure all eligibility requirements are met prior to approval., • Service Delivery, • Notifies participants and relevant parties of case decisions and approved services., • Coordinates and track subsidy disbursements and required documentation., • Completes all funder-required assessments and data entry (e.g., HMIS, Social Determinants of Health)., • Follow-Up & Recertification, • Conducts required monthly, quarterly, and annual reviews to confirm ongoing eligibility., • Provides referrals and guidance, when appropriate, to support participant goals and housing stability., • Additional duties, • Maintains and develops professional knowledge and skills through involvement in Agency in-service training, workshops, reading, and conferences., • Awareness of and actively supporting the Agency's Mission, Vision, Values, and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse., • Participates in relevant Agency meetings and/or trainings, • Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops., • Supports and fosters the Agency's Mission, Vision, Values and Strategic Plan. Qualifications Education: Bachelor’s Degree in Human Services or related field preferred. Experience: At least 1-2 year(s) of experience within a Financial Assistance and/or Human Services setting. Must have experience with Microsoft Office. Equivalent combination of education and experience will be considered. Additional Requirements • Ability to prioritize work, plan effectively, and complete tasks with minimal supervision., • Ability to work efficiently, manage competing demands, and meet deadlines in a fast-paced environment., • Commitment to ongoing self-awareness and healthy stress-management practices., • Ability to maintain confidentiality and comply with all required regulatory and agency training., • Strong verbal and written communication skills., • Demonstrates behaviors that align with the Agency’s mission, values, and policies., • Willingness and ability to promote teamwork and collaboration using trauma-informed, respectful, and constructive communication, including conflict resolution and de-escalation skills. Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program. Top Benefits and Perks: • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development ***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet Requirements:

Job DescriptionPest & Wildlife Management Specialist (Experienced or Will Train) Job Summary Bugman Pest Control & Wildlife is hiring a Pest & Wildlife Management Specialist to join our growing team. This is a hands-on, field-based role focused on solving real pest problems, building customer relationships, and delivering high-level service across residential, commercial, and industrial accounts. We are actively seeking experienced pest control professionals who want more autonomy, better earning potential, and the opportunity to expand into advanced services like wildlife control and exclusion. No experience? We will train the right person with the work ethic and mindset to succeed in a performance-driven environment. This is not a “spray and go” job—this is a skilled trade with real upside. What You’ll Do • Perform detailed inspections and develop treatment plans for insects, rodents, and wildlife, • Deliver services across residential, commercial, and industrial properties, • Execute pest control treatments using industry best practices and IPM principles, • Identify entry points and contribute to exclusion and long-term prevention strategies, • Operate and maintain company vehicle, equipment, and materials professionally, • Communicate clearly with customers, explaining findings, treatments, and recommendations, • Document all services accurately, including materials used and conditions found, • Work independently, managing your route and schedule with minimal supervision, • Continuously improve through training in advanced pest control and wildlife techniquesWhat We’re Looking For, • Pest control experience preferred (but not required), • Strong problem-solving and critical thinking skills, • High level of accountability and reliability, • Ability to work independently and manage a daily route, • Comfortable working in attics, crawlspaces, heights, and less-than-ideal conditions, • Customer-first mindset with strong communication skills, • Safety-focused approach at all times, • Valid driver’s license with a clean driving record, • Ability to lift and carry up to 50 lbs, • High school diploma or equivalentCompensation & Benefits, • Competitive hourly pay + production incentives, • First-year earning potential: $50,000+ (higher for experienced technicians), • Medical Insurance, • Company-provided truck, equipment, and materials, • Paid training and certification support, • Opportunities to grow into advanced services (wildlife, exclusion, commercial accounts), • Clear path for advancement within a growing companyWhy Bugman Pest Control & Wildlife? We’re not a corporate operation—we’re a family-owned company backed by a larger organization with real resources, systems, and growth plans. You’ll have the opportunity to: • Build a route you own, • Increase your income through performance, • Learn higher-value services most companies don’t offer, • Be part of a team that is actively growing through expansion and acquisition

Job Description SUMMARY OF POSITION: The Accounts Payable Specialist supports the day-to-day financial operations of the organization with a primary focus on accounts payable and purchasing coordination. This role is responsible for accurately processing invoices, maintaining financial records, and assisting with basic accounts payable/receivable and administrative finance functions. This position requires strong attention to detail, organization and professionalism. It works under the VP of Finance with coordination with the Controller as needed. It does not include supervisory or management responsibilities. An internally highly visible role, this position advances the Mission of Restoring Hope and Changing Lives while consistently reflecting the values of Faith, Family, Compassion, Community and Stewardship. Duties & Responsibilities • Process and maintain accounts payable activities, including invoice entry, payment processing, vendor communication, and reconciliation., • Support purchasing and expense coordination, including facilitating approvals, tracking purchases, and maintaining supporting documentation., • Upkeep of vendor documentation including but not limited to w9 and certificates of insurances, • Support accounts receivables and mail functions, • Coordinate across departments to support effective procurement and receipting operations., • Maintain accurate financial data and records, ensuring timely data entry, organized documentation, and confidentiality of information, • Provide general financial support, including assistance with month-end activities, reporting, and special projects as needed. WORKING CONDITIONS/PHYSICAL FACTORS: (Occasionally = 1%-33%; Frequently = 34%-66%; Continuously = 67%-100%) • Onsite work predominately requires the individual to work in a typical office environment, • Prolonged sitting for extended periods of time with most time on a computer, • Requires use of fingers and hands; fine motor skills – continuously, • See, hear and speak – continuously, • Remote work permitted by written request, subject to project requirements, • Support accounts receivables and mail functions, including processing remote deposit donation checks and donor data input as needed. EQUIPMENT/TOOLS USED: • Computer, 10-key Calculator, Phone, Fax, Copier, Remote Check Machine and Scanner SKILLS & EXPERIENCE • Mission aligned to our Statement of Faith and Corporate Values, • Understanding of the accounts payable process and basic debits/credits, • Software proficiency with QuickBooks Online and Microsoft Excel, • High level of accuracy in data entry and financial records, • Ability to manage multiple tasks and deadlines, • Professional communication both verbal and written when working with vendors and staff EDUCATION/EXPERIENCE • High School Diploma, • 2+ years of accounts payable, bookkeeping, office support or similar role, • Bachelor's degree in finance, accounting, or business preferred but will consider additional years of experience in lieu of education

Job Description At C&S Companies, we believe work environment, culture, and the opportunity to learn and grow are key elements when considering a new job. We are just the right size to provide the resources and support you need without the burdensome bureaucracy of a large corporate environment. To that end, we foster a family-friendly and supportive workplace; collaborative and employee-focused with an emphasis on quality, integrity, trust, fun, and accountability. We promote personal and professional growth by cultivating and sustaining a safe, inclusive atmosphere where everyone feels a sense of belonging. By encouraging employees to bring their whole selves to work, we create a diverse and equitable environment where all our voices are heard. Position Overview C&S Companies is seeking a motivated Entry Level Electrical Engineer to join our dynamic team. This is an exciting opportunity to launch your career with an industry leading architecture, engineering, and construction firm known for innovative solutions and a collaborative work environment. We believe work environment, culture, and the opportunity to learn and grow are key elements when considering a new job. We are just the right size to provide the resources and support you need without the burdensome bureaucracy of a large corporate environment. To that end, we foster a family-friendly and supportive workplace; collaborative and employee-focused with an emphasis on quality, integrity, trust, fun, and accountability. If you want your time, energy, talent, enthusiasm, and personal passion to result in meaningful impacts and improvements in our communities, you belong on the C&S team! Position Responsibilities • Works in the responsible charge of a licensed electrical engineer, • Assist in the design, analysis, and implementation of medium voltage, low voltage, telecommunication, and fire alarm systems for a variety of projects, including hospitality, theme parks, aviation, commercial, industrial, higher education, and healthcare., • Prepare drawings, specifications, and technical reports under the guidance of senior engineers., • Support project teams with calculations, cost estimates, and field investigations., • Collaborate with multidisciplinary teams to deliver high-quality, client-focused solutions., • Participate in site visits, inspections, and construction administration activities., • Performs services during construction including responding to RFI's, reviewing submittals, and performing field observations, • Bachelor’s degree in Electrical Engineering from an accredited institution, • 0-4 years of relevant experience (internships or co-ops a plus), • Strong technical, analytical, and problem-solving skills, • Proficiency with AutoCAD, Revit, or similar design software preferred, • Excellent communication and teamwork abilities $78,000 - $95,000/year* *Actual compensation may vary based on related work experience, geographical location and market conditions, education/training, certifications, and other credentials, as well as applicable knowledge and skills. Learn about our comprehensive Benefits WHO WE ARE: C&S Companies is a national planning, design, and construction firm with more than 600 employees and growing. For more than 50 years we have been delivering critical infrastructure design, planning and construction services in aviation, civil/site infrastructure, construction and program management, construction/design-build, energy, environmental, facilities, architecture, planning, sustainability, and transportation. We have offices throughout New York State, California, Florida, Michigan, Arizona, Pennsylvania, Ohio, Washington, and Kentucky.

Job DescriptionEncorus Group has recently opened our newest office in Rochester, NY, and we’re seeking a Senior Electrical Engineer to lead its continued development. This role goes beyond technical expertise—it’s a unique leadership opportunity to influence the growth, culture, and direction of a high-performing local team while collaborating closely with our established Buffalo office. We’re looking for an engineer with extensive experience in power infrastructure for industrial facilities, particularly in medium- and low-voltage systems. Our projects range from large-scale power generation facilities to control level distribution, offering a diverse and engaging workload. As a consulting firm, we support clients across a wide spectrum of industries and facility types—from state-of-the-art manufacturing spaces to older industrial plants—making this an ideal role for someone who thrives on variety and values client interaction. The ideal candidate is technically strong, proactive, and client-focused, with a passion for solving complex challenges, mentoring others, and contributing to a collaborative, fast-paced, and learning-driven environment. Responsibilities: • Define project requirements, delegate tasks to staff, and oversee projects through to completion, ensuring the accuracy and completeness of deliverables., • Serve as a project manager, handling correspondence, estimates, schedules, material lists, design considerations, and drawings., • Review and redline existing drawings, maintain project documentation, and coordinate project files., • Collaborate with internal teams and external professionals, including architects and engineers, to ensure seamless design integration., • Independently manage projects of moderate size and complexity while supporting senior engineers on larger, more intricate assignments., • Assist project managers with correspondence, estimates, schedules, material lists, design concepts, calculations, and documentation, ensuring compliance with customer, corporate, and industry standards., • Apply industry best practices and company standards to oversee the development of calculations, project drawings, and specifications., • Mentor and guide entry-level engineers, providing technical development, progress reviews, and coaching., • Coordinate with internal and external partners—including cross-discipline teams, construction teams, vendors, fabricators, and clients—to address electrical-related challenges., • Execute advanced engineering tasks that require creativity and critical thinking, solving unique electrical challenges that may have limited or no direct code guidance.Qualifications:, • Bachelor’s degree in electrical engineering, • 10+ years of electrical engineering and design experience, with a preference for consulting experience., • Professional Engineer (PE) registration., • Strong background in power infrastructure for industrial facilities, including experience with medium- and low-voltage systems, • Experience and enthusiasm for working across a broad range of project types and power distribution levels., • Proficiency using ETAP or SKM, Visual or similar analytical software., • Proficiency working with details and designing with AutoCAD and Revit drafters, • Strong communication and teamwork skills., • Ability to comply with company drug screening, including pre-employment tests., • A valid driver's license, along with the ability to travel locally and occasionally out of state.Pay Range: The salary range for this position is $100,000 - $125,000 annually. Actual compensation will be based on the candidate’s knowledge, skills, and experience. Encorus Group is an equal opportunity employer (EOE/AA Disability/Veteran), committed to fair and equitable compensation. Join Us! At Encorus, we value innovation, collaboration, and professional development. We offer a competitive benefits package, opportunities for career advancement, paid training, flexible scheduling, and hybrid work options depending on project needs and team collaboration. If you’re ready to take your career to the next level and make a significant impact in electrical engineering, we want to hear from you! Visit our careers page at to learn more and to apply. Powered by JazzHR jzcekULU65

Job Description STATUS: Part-time / Non-Exempt REPORTS TO: Director, Member Service Center LOCATION: Corporate Office COMPENSATION: The starting hourly wage for this position is expected to be $21.50 per hour. The actual hourly wage will be determined based on experience and other-job related factors, consistent with applicable law. HOURS: 29.5 hours per week SCHEDULE: Shifts during the following hours of operation: Monday – Friday 11am-4pm, Saturday 8:30am – 1:30pm Work with a dynamic, small group of 30 team members who provide exceptional service to our members, over the phone! Position Overview The primary function of the Member Service Center Representative I is to perform routine transactions and answer account inquiries, over the phone. This includes, but is not limited to, transaction/statement reviews, transfers, loan payments, balance inquiries, check withdrawals and assistance with Online Banking. The Member Service team continues to put the member first as we provide financial solutions and seamless use of our digital channels. Perform all responsibilities in a manner that serves The Summit’s Mission and upholds the credit union’s values. Essential Functions • Perform various financial transactions and inquiry requests accurately and efficiently., • Solve for member immediate needs by asking high impact questions and having a strong understanding of The Summit’s products, services and programs and the benefits they offer., • Provide members with accurate information on the credit union’s products and services in an effective and professional manner while striving for first call resolution., • Follows the defined Quality Assurance program to allow for exceptional member experience., • Meet assigned sales goals as determined by management., • Display excellent interpersonal skills, being able to interact professionally and effectively with members over the telephone., • Adhere to credit union and departmental policies and procedures., • Maintain strict adherence to security protocols for identifying members., • Promote a positive and professional environment based on The Summit’s core values. Other • Update and document information learned about members., • Assist in various duties upon management’s request., • Participate in special projects as assigned by management., • Work overtime when requested by management. Qualifications Education/Experience: An equivalent combination of the following: • Education: High School Diploma or GED equivalent, • Experience: One to two years’ prior teller, call center or member/customer experience preferred, • Sales experience preferred., • Knowledge of Microsoft Windows and Microsoft Office Suite., • Capable of advancing to a MSCR II position, as it becomes available, within one year of employment. Skills/Abilities/Knowledge • Strong critical thinking skills, • Strong math and keyboarding skills., • Ability to listen and communicate effectively., • Ability to read, comprehend and explain transaction history and account activity., • Excellent interpersonal skills to create a positive member experience., • Strong attention to detail and excellent organizational skills., • Microsoft Office Suite, particularly: Outlook, Word, and Excel, • Office equipment (i.e. calculators, computers, printers, copiers, multi-line phone systems and fax machines) Licensure Requirements • Must be able to sit and/or stand for extended periods of time. Occasional lifting required. Lifting (5-10 pounds), • Standing/Sitting extended periods of time, while working in front of computer monitor, • Typing / Data Entry, • Professional Office Environment, • Overhead Lighting EQUAL OPPORTUNITY EMPLOYER: The Summit Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability. Subject to the compliance requirements of all related federal regulations, including but not limited to; the Bank Secrecy Act (BSA), Anti Money Laundering (AML), Information Security and Privacy policies and procedures. Employees complete annual BSA, AML, Information Security, Privacy, and other job-related training requirements as established by the Summit and within deadlines. *Note: The above information on this job has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Job Description STATUS: Full time / Non-Exempt REPORTS TO: Director, Member Service Center LOCATION: Corporate Office, Erie Blvd Branch COMPENSATION: The starting hourly wage for this position is expected to be between $20.50 - $21.50 per hour. The actual hourly wage will be determined based on experience and other-job related factors, consistent with applicable law. HOURS: 37.5 hours per week SCHEDULE: Shifts during the following hours of operation: Monday – Friday 8:00am – 6:00pm, Saturday 8:00am – 2:00pm Work with a dynamic, small group of 30 team members who provide exceptional service to our members, over the phone! Position Overview The primary function of the Member Service Center Representative I is to perform routine transactions and answer account inquiries, over the phone. This includes, but is not limited to, transaction/statement reviews, transfers, loan payments, balance inquiries, check withdrawals and assistance with Online Banking. The Member Service team continues to put the member first as we provide financial solutions and seamless use of our digital channels. Perform all responsibilities in a manner that serves The Summit’s Mission and upholds the credit union’s values. Essential Functions • Perform various financial transactions and inquiry requests accurately and efficiently., • Solve for member immediate needs by asking high impact questions and having a strong understanding of The Summit’s products, services and programs and the benefits they offer., • Provide members with accurate information on the credit union’s products and services in an effective and professional manner while striving for first call resolution., • Follows the defined Quality Assurance program to allow for exceptional member experience., • Meet assigned sales goals as determined by management., • Display excellent interpersonal skills, being able to interact professionally and effectively with members over the telephone., • Adhere to credit union and departmental policies and procedures., • Maintain strict adherence to security protocols for identifying members., • Promote a positive and professional environment based on The Summit’s core values. Other • Update and document information learned about members., • Assist in various duties upon management’s request., • Participate in special projects as assigned by management., • Work overtime when requested by management. Qualifications Education/Experience: An equivalent combination of the following: • Education: High School Diploma or GED equivalent, • Experience: One to two years’ prior teller, call center or member/customer experience preferred, • Sales experience preferred., • Knowledge of Microsoft Windows and Microsoft Office Suite., • Capable of advancing to a MSCR II position, as it becomes available, within one year of employment. Skills/Abilities/Knowledge • Strong critical thinking skills, • Strong math and keyboarding skills., • Ability to listen and communicate effectively., • Ability to read, comprehend and explain transaction history and account activity., • Excellent interpersonal skills to create a positive member experience., • Strong attention to detail and excellent organizational skills., • Microsoft Office Suite, particularly: Outlook, Word, and Excel, • Office equipment (i.e. calculators, computers, printers, copiers, multi-line phone systems and fax machines), • Intranet/Internet, navigation of web-based vendor systems, and utilization of teller & banking software. Licensure Requirements • Must be able to sit and/or stand for extended periods of time. Occasional lifting required. Lifting (5-10 pounds), • Standing/Sitting extended periods of time, while working in front of computer monitor, • Typing / Data Entry, • Professional Office Environment, • Overhead Lighting EQUAL OPPORTUNITY EMPLOYER: The Summit Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability. Subject to the compliance requirements of all related federal regulations, including but not limited to; the Bank Secrecy Act (BSA), Anti Money Laundering (AML), Information Security and Privacy policies and procedures. Employees complete annual BSA, AML, Information Security, Privacy, and other job-related training requirements as established by the Summit and within deadlines. *Note: The above information on this job has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Job Description Pharmaceutical Sales Representative (Entry level or experienced) We are currently looking to add excellent sales individuals to our professional Pharmaceutical Sales Rep team. We are a privately held company and offers a great corporate culture that includes award-winning support, continued professional development, excellent compensation, and innovative products that are in high demand. In a world where talented candidates have choices - choose to work somewhere where you will be appreciated! We are actively seeking experienced or entry level pharmaceutical sales rep professionals with recent industry sales experience as well as entry level candidates. We are looking for candidates for our pharmaceutical sales representative opportunities who are passionate, have a positive attitude, and take ownership in all that they do. If that describes you, we should talk! Pharmaceutical Sales Rep Position Summary: Each one of our Pharmaceutical Sales Representatives is accountable and responsible for her/his territory achieving or surpassing sales goals on a monthly basis. The Pharmaceutical Sales Representative is a full-time position that includes a competitive compensation, lucrative quarterly incentive commissions based on sales results, innovative products to sell and potential for growth. Pharmaceutical Sales Rep Essential Functions: • Takes ownership and demonstrates the ability to drive monthly sales results through superior selling skills., • Above average interpersonal, platform, and written communication skills., • Proven ability to observe and identify market opportunities and challenges and subsequently develop, plan, implement, and follow through with action plans to positively influence opportunities and challenges., • Develop and maintain superior relationships with key decision makers and influencers within physician offices., • Consistently exhibits a high level of proficiency and expertise in discussing and demonstrating the company’s products, as well as the related disease state(s) and competitive products., • Must pose the ability to work effectively in a team environment while positive, open communication and collaboration with coworkers and counterparts is exercised., • Completes all administrative duties in a timely fashion and works within the specified budget. Our Pharmaceutical Sales Rep Requirements: • Related sales experience is a plus!, • MUST be able to sell “clinically” – able to discuss products and complex disease state(s)., • Documented successful sales track record – must have “brag book” to show in the interview., • Excellent communication skills – verbal and written., • Ability to execute a sales and marketing plan., • Ability to manage a territory budget and function in a fast-paced emerging company environment., • Health Care Plan (Medical, Dental & Vision), • Retirement Plan (401k, IRA), • Paid Time Off (Vacation, Sick & Public Holidays), • Family Leave (Maternity, Paternity)

Job Description STATUS: Full-time / Exempt REPORTS TO: Director of Member Service Center LOCATION: Rochester, Corporate Office COMPENSATION: The starting salary for this position is expected to be between $80,000 - $85,000. The actual salary will be determined based on experience and other-job related factors, consistent with applicable law. HOURS: 37.5 hours per week, including Saturdays (as needed) SCHEDULE: Monday – Friday 8:00am – 5:00pm, Saturday 8:00am – 2:00pm Position Summary The Manager, Member Service Center reports to the Director, Member Service Center, and is responsible for overseeing and assisting in the development of the Supervisor, Team Leads, and Member Service Center Representatives. This individual is responsible for providing high level support to team leadership and staff on escalated member service issues and inquiries, and for ensuring successful achievement of department sales and member service goals. Additionally, the individual is responsible for optimizing technology to ensure operational efficiencies and supporting strategic initiatives. Performs all responsibilities in a manner that serves The Summit’s Mission and upholds the credit union’s values. Essential Responsibilities – Responsible for the daily performance of the call center, ensuring that the team provides secure, compliant, and top-tier service for all account-related inquiries. Strategic Responsibilities: · Operational Excellence: Oversee daily workflows to ensure service level agreement (SLA’s) are met for the staff and call overflow vendor by managing staffing levels based on peak call volume trends. Monitor and provide guidance on member communications, via the Member Service mailbox, Live Engage (Chat), and social media platforms provided by the Marketing Department. · Compliance & Risk Management: Ensure 100% adherence to financial regulations and internal security protocols to protect sensitive customer data. · Performance Analytics: Analyze call data and KPIs to identify bottlenecks, reporting weekly/monthly performance trends to executive leadership. Utilize the Work Force Management system to review and approve the monthly MSC staffing schedule ensuring that it meets the staffing needs of the department. Monitor daily and respond, as needed to any unexpected volume or staffing events · Process Improvement: Partner with the Member Service Center Director, IT and Product teams to streamline the "customer journey," reducing friction in account authentication and common transaction workflows. Leadership & People Management · Culture Building: Cultivates an engaged and high-performing team environment where employees feel empowered, valued, and motivated to excel. Provides clear direction, expectations, and regular coaching to develop team capabilities and drive consistent performance. Maintain high employee morale and retention in a fast-paced environment through engagement initiatives and transparent communication. Collaborate with and be responsive to others, in daily interactions and on shared initiatives, with a focus on building respectful and professional relationships with colleagues in all areas of the credit union. · Mentorship: Directly manage and coach leadership staff to drive professional growth and high performance. Monitor service quality by resolving complex cases, focusing on Creating Member Loyalty (CML), compliance and identity verification, to optimize the member journey. · Escalation Management: Directly manage high-risk escalations and complex member grievances as the final point of contact. You will champion the recovery of member satisfaction by providing immediate, high-level conflict resolution that aligns with credit union values and preserves member retention. · Data Support: Provide daily, weekly, and month-end reports, identifying trends, providing support for service recommendations. Required Qualifications · Experience: 5+ years of experience in call center management, specifically within banking, credit unions, or fintech. · Regulatory Knowledge: Deep understanding of financial industry standards and privacy laws (e.g., Gramm-Leach-Bliley Act). · Technical Savvy: Expert-level experience with Workforce Management (WFM) tools, IVR systems, and CRM platforms (e.g., Salesforce or Genesis). In coordination with and under the direction of the Director, serve as an administrator/advanced user role for all member service-related software systems and programs. Participate in testing, provide support, and make recommendations on new technology, as necessary. · Education: Bachelor’s degree in finance, Business Administration, or related field. Key Performance Indicators (KPIs) The success of this role is measured by: · Service Level: % of calls answered within X seconds. Monitor and assess key performance indicators and relevant departmental statistics (such as Chat, call volume, MSC email, member experience (XP) responses, abandonment rates, schedule adherence, branch support, and quality service) to Director, as well as to Senior Leaders · Net Promoter Score (NPS): Overall customer loyalty and satisfaction. Employ Creating Member Loyalty, service standards and Member Engagement tools to ensure high employee performance and extraordinary member experience. · Cost Per Contact: Balancing high-quality service with operational budget constraints. · Attrition Rate: Keeping agent turnover below industry benchmarks. Other Responsibilities · Complete requests and projects on a timely basis, as assigned. · Serve as a backup call representative during peak times. · Perform duties of Member Service Center staff member as needed. · Perform other various duties as assigned. Qualifications and Skills Education & Experience - Applicants must possess the following qualifications or an equivalent combination of education and experience: · Education: Bachelors’ degree in a related field · At least 5 to 7 years’ professional experience, with at least 3 - 5 years in management/leadership position, preferably in a busy call center and/or high performing financial institution. Likewise, 3-5 years prior sales and service experience focused on creating positive member/customer experiences, strongly preferred. Knowledge/Skills/Abilities (including Technical & Systems/Equipment Proficiencies) · Excellent verbal and written communication skills, specifically, exhibiting a calm and reassuring demeanor to staff and members. · Proven ability to motivate, train/develop employees and inspire a team working environment. · Must possess aptitude for providing high level member service and problem resolution. · Strong interpersonal, analytical, and organizational skills. · Strong critical problem-solving skills. · Ability to handle confidential/sensitive situations in a professional manner. · Ability to manage and prioritize multi-functional tasks. · Advanced knowledge of Microsoft Windows and Office Suite, including Word, Excel, Outlook, & Power Point. Physical Requirements · Lifting (5-10 pounds) · Standing/Sitting extended periods of time, while working in front of computer monitor · Typing / Data Entry · Professional Office Environment · Overhead Lighting Training and Compliance Requirements · Subject to the compliance requirements of all related federal regulations, including but not limited to; the Bank Secrecy Act (BSA), Anti Money Laundering (AML), Information Security and Privacy policies and procedures. Employees complete annual BSA, AML, Information Security, Privacy and other job-related training requirements as established by the Summit and within deadlines. Licensure Requirements · In compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (S.A.F.E. Act) and the statute’s regulations, applicants must be eligible to register as a Mortgage Loan Originator (MLO). Candidates being considered will be subject to a credit check and fingerprinting. EQUAL OPPORTUNITY EMPLOYER: The Summit Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability. Subject to the compliance requirements of all related federal regulations, including but not limited to; the Bank Secrecy Act (BSA), Anti Money Laundering (AML), Information Security and Privacy policies and procedures. Employees complete annual BSA, AML, Information Security, Privacy, and other job-related training requirements as established by the Summit and within deadlines. *Note: The above information on this job has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Job DescriptionDescription: We are Hiring! Job Posting: Refugee Health Promotion Coordinator Location: 87 N. Clinton Avenue, Rochester, NY Department: Refugee, Immigration & Employment Services Employment Type: Part Time Schedule: 4 days/week on Day Shift Salary: $20.00 - $22.00 / hour As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs. If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special! General Description The Refugee Health Promotion Coordinator (RHPC) provides health education, refers clients to health care service coordinators, and organizes wellness groups for refugee clients to promote their health and well-being. The RHPC also plans, implements, and monitors refugee health promotion activities. Partnering with other department staff, the RHPC ensures that vulnerable clients have access to both mental health and specialized services offered in the community. The coordinator effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma informed care environment. Essential Duties and Responsibilities Responsibilities may include, but are not limited to: Health Education Classes and Targeted Health Outreach to Individuals • Develops program outcomes that are specific, measurable, achievable, relevant, and time-bound, • Works in collaboration with the Preferred Communities and other ORR funded programs to prevent duplication of service, • Provides direct services to clients to promote their mental, physical, and emotional health, • Creates appropriate health education curriculum and schedules, assembles educational materials, and coordinates individual and group health classes, • Ensures that health classes are conducted in culturally and linguistically appropriate manner, • Conducts pre- and post- class assessments to measure the level of knowledge gained by clients, • Provides health literacy education to program eligible clients to empower them to make informed health decision, • Conducts targeted health outreach to individuals, • Provides medical and mental health navigation and support to clients, • Coordinates adjustment groups, skill building networks, and peer support meetings, • Establishes a criteria to identify those most in need of receiving individual services offered, • Identifies goals based on the individual’s needs, • Develops customized activities catered toward the specific needs of the individual, • Organizes wellness groups to connect clients with social groups and learning activities that promote their health and well-being, • Creates a clear strategy for choosing the wellness group activities that would be beneficial to clients, • Selects the target population most in need of participation in group activities, • Uses evidence-based interventions or methods that are promising practices during wellness group activities, skill-building networks, and peer support meetings, • Provides wellness group activities in a culturally and linguistically appropriate manner, • Conducts pre- and post-assessments to gauge the value of the group activities and improve program services, • Annually assess relevant health topics, activities, and identify target populations, • Provides services based on validated curricula, if available, effective interventions, or promising practices, • Delivers services in a manner that participants will understand, • Keeps records of services provided, including planning and monitoring documents, progress toward program outcomes, participant lists, interpretation and transportation services, and other relevant documents, • Maintains sufficient records documenting client eligibility, needs, services provided, and outcomes related to the service provided, • When necessary, enrolls eligible clients into New York State of Health (NYSOH) Insurance after completion of NYSOH Navigator training, • Maintains client files and other program documentation according to CCFCS and HIPPA stipulations governing protection of client personal information, • Conducts tracking and data entry activities to meet program requirements, • Responsible for managing the RHP program, including collecting service and client information as well as creating and submitting reports., • Participates in relevant Agency meetings and/or trainings, • Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops, • Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse Top Benefits and Perks: • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development ***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet Requirements: Qualifications Education: Bachelor’s Degree in Human Services, or related field preferred. Equivalent combination of education and experience will be considered. Experience: A minimum of 1 – 2 years of experience in case management in the field of human services preferred. Experience working with refugee or immigrant population is also preferred. Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet. Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards. All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program. Additional Requirements: • Ability to prioritize assignments, plan, and complete work projects with minimal direction,, • An ability to work efficiently and effectively and meet deadlines,, • An ability to work under pressure,, • Excellent verbal/written skills,, • Ability to maintain confidentiality,, • Ability to demonstrate behaviors and attitudes which support agency mission, philosophy, and policies., • Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques,, • Possession of a valid NYS Driver’s license and use of a registered and reliable vehicle.

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