Cannabis Dispensary Lead Retail Associate
4 days ago
Verona
Job Description We are currently seeking a Cannabis Dispensary Lead Retail Associate to join our team at the Oneida Indian Nation's first cannabis retail operation in Verona, NY. Cross-training in all departments, creating a welcoming environment for all guests, understanding and executing compliance and in-store policies, cash handling and accuracy are some of the expectations within this role. This position requires a desire for continued excellence and a drive for the continuation of business development. WEEKEND AVAILABILITY IS REQUIRED - The ideal candidate for this role must be available to work on weekends. Responsibilities: • Greet and confirm guests have been checked into POS with proper form of identification and are 21+., • Sustain a thorough, accurate understanding of all Cannabis products available, the knowledge to curate options for each guest individually, and the ability to express consumption methods and storage., • Train and mentor retail associates with daily operations and ensure that guests are provided with exceptional service., • Maintain a clean, safe, organized, and fully stocked sales floor selection., • Assist in inventory receiving, auditing, labeling, and re-stocking of products., • Collaborate with team members to secure a 'pick & pack' operation, with confirmation of 100% accurate order fulfillment., • Daily & weekly audits of all Cannabis products to ensure 100% accuracy in physical and digital counts., • Comfort in using POS fluently, with an ability to handle minor troubleshooting operations., • Ability to give accurate change to customers and follow general money handling protocols., • Offer an upbeat, informational, and personalized experience to each guest while maintaining an optimal flow for all guests., • Stay current with inventory levels and options for guests/sales floor team members, while expressing needs to Fulfillment/Vault associates., • Ongoing availability to work a flexible schedule based on the needs of the business including morning, midday, and evening shifts as well as weekends and holidays, • Remaining calm, friendly, and engaged in a fast-paced environment., • Creating relationships with guests that ensure brand loyalty and return., • Perform opening & closing procedures, including cleaning, reorganizing, ensuring all Cannabis items are secured, and counting tills., • Being responsible for assigned cash till during the shift and verifying cash amounts are consistent with reports at the end beginning and end of their shift., • Ensure the shift switches are smooth and the team entering the establishment next is prepared and fully stocked., • 1+ years in a leadership role within a retail, hospitality, or customer service environment., • An enthusiastic self-starter who can prioritize tasks, work well in a team-driven environment, and maximize efficiency., • Skilled in Microsoft Office applications and moderately tech-savvy to troubleshoot minor issues., • Proficient in cash handling, math skills, and attention to detail., • Customer-oriented with outstanding interpersonal and communication skills., • Emotionally intelligent with an ability to stay current with diverse consumer needs., • Must have excellent communication skills and be able to work with a diverse set of personalities and learning styles, • Must be 21 years or older, • Ability to work with a team, • Ability to stand on feet for up to 10 hours, • Demonstrated ability to work collaboratively in a team environment, following directions from the Store Manager and Assistant Store Manager and effectively supporting team members., • Have the capacity to adapt to changing circumstances, handle setbacks, and maintain composure under pressure., • Adaptability and resilience inspire confidence in the team and help navigate challenges effectively. Job Posted by ApplicantPro