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Job Description We've partnered with an established property management company seeking a customer-focused Helpdesk/Systems Analyst to serve as the technical lifeline for their teams nationwide. In this essential support role, you'll be the go-to expert who keeps their operations running smoothly by resolving system issues, training users, and ensuring data accuracy across their ERP platform. What You'll Do • Manage helpdesk tickets and provide technical support to property and corporate teams across multiple locations, • Train new and existing staff on Yardi ERP, Microsoft Office, and third-party software applications, • Process accounts payable transactions, invoices, and internal billing with accuracy and attention to detail, • Collaborate with Accounts Payable and Revenue Control teams to maintain data integrity and reporting standards, • Complete monthly property reviews and GPR journal entries, • Yardi Voyager experience with knowledge of add-on modules (CRMIQ, PayScan, VendorCafé, SiteManager preferred), • Strong technical support background with helpdesk or user support experience, • Microsoft Office proficiency and familiarity with Adobe tools, • Basic accounting knowledge and experience with financial data processing, • Excellent communication skills with ability to train and guide users at all technical levels, • Customer service mindset with professional demeanor and problem-solving approach, • Bachelor's degree in Communications, MIS, Accounting, Marketing, or related field

Job Description Job Code N2525HF Department Name Health Fund Admin Reports To Senior Manager, Marketing & Communications FLSA Status Exempt Union Code N/A Management Yes About Us: Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. The Funds oversees and manages $9 billion of dollars in assets, which are made up of many, varied and complex funds. The dollars come from a number of sources, including the property owners who pay into the funds on behalf of their employees, and as such, requires those who oversee and manage the money to be highly skilled financial management people. For 2025 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A Job Summary: Under the supervision of the Senior Manager, Marketing & Communications, the Manager, Marketing & Communications will support the Health Fund's success in engaging with stakeholder audiences, write and manage multimedia campaigns, and assist with developing strategic initiatives. The Manager, Marketing & Communications will write, edit, and manage Health related multimedia campaigns and initiatives that engage, educate, and build trust with our plan participants, our healthcare providers and partners, and our industry peers. The Manager, Marketing & Communications will have one direct report, the Senior Marketing & Communications Digital Analyst. Essential Duties and Responsibilities: • As the Health Fund's team is evolving, so is the role of the Manager, Marketing & Communications. The responsibilities of this position include, but are not limited to:, • Create audience-appropriate messaging for campaigns that advance the Health Fund’s strategic priorities, engage its various audiences, and elevate its brand, • Assist in producing relevant, clear, and appealing communications that promote members’ understanding of their health benefits and their health literacy, • Compose brief, easy-to-understand articles for the organization’s bimonthly newsletter, Benefit Matters, • Participate in multidisciplinary work groups and collaborate with Health Fund colleagues and other teams (e.g., Member Engagement and Member Services) to identify and close communications gaps. Apply member feedback and other data to assess and improve the effectiveness of member communications, • Maintain a calendar of marketing and communications activities and projects and help manage the internal review and approval process to ensure communications are accurate and timely, • Advise the Health Fund leadership team to articulate and position the Funds' brand and build awareness among both internal and external audiences of the 32BJ Health Fund as an innovator in healthcare policy and delivery, • Develop communications to promote Health Fund conferences and provide logistical support to ensure the success of these programs., • Manage vendor and consulting relationships, including evaluating proposals, defining the deliverables, and ensuring the final work product meets the needs of the Health Fund, • Lead the collaborative work of new and existing Health Fund clinical partners, including Memorial Sloan Kettering, the 5 Star Centers, and other health systems, in identifying opportunities to inform and engage members about their benefits along with developing cobranded communications that effectively address those needs, • Educate members about new healthcare initiatives and programs that offer positive health outcomes and lower the cost of care, • Assist with the development and/or implementation of special projects that will improve health outcomes and lower the cost of care, • Collaborate with Health Fund leadership and use data management insights to determine targets, measure performance, and improve operational outcomes, • Able to allocate resources effectively across various campaigns and initiatives, • Track ROI for marketing spend and forecast reporting to leadership, • Provide additional support as directed by senior leadership and management Qualifications (Competencies): • 7+ years of relevant work experience required in marketing campaign management, advertisement, market research and analysis, or communications budget management, • Strong ability and confidence in understanding and achieving long-term strategies and meeting day-to-day goals, including managing multiple communications campaigns and deadlines, • Demonstrated positive, nuanced, and pragmatic people leadership skills, • Eagerness to contribute, to collaborate, and to grow as a team member—and to support the growth of other team members, • Superior writing and presentation skills, with a demonstrated facility in clearly and creatively distilling complex ideas into fresh language that resonates with audiences’ hearts and minds, • Keen critical thinking skills that show an attention to detail, quality, and consistency and an understanding of the big picture, • Experience in communicating across contemporary media platforms, including web, video, and social, • Excellent knowledge of grammar and usage based on Chicago, New York Times, or AP style guidance, • Solid competence with Microsoft Office Suite and Canva, • Agility with Adobe software such as like Illustrator and Photoshop is preferred, • Interest in social and economic justice, especially in support of union members, low-wage workers, or immigrant communities Education: Bachelor’s degree required; advanced degree is preferred. Language Skills: Fluent in Spanish is preferred. Reasoning Ability: High Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. • Under 1/3 of the time: Standing, Walking, Climbing or Balancing, Stooping, Kneeling, Crouching, or Crawling, • Over 2/3 of the time: Talking or Hearing, • 100% of the time: Using Hands Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • 1/3 to 2/3 of the time: Work near moving or mechanical parts, exposure to radiation, moderate noise.