HVAC and Plumbing Office Manager
12 days ago
New York
Job DescriptionJob Summary We are seeking a professional to join our team. In this role, you will receive . The ideal candidate is highly organized with the ability to multi-task and work well under pressure. Responsibilities • Receive requests and inquiries from customers and internal teams., • Schedule and dispatch technicians to customer sites based on priority, availability, and skill set., • Coordinate with technicians to ensure timely completion of jobs., • Track and update tickets, ensuring accurate documentation of requests, technician assignments, and job progress., • Communicate with customers regarding appointments, delays, and other relevant information., • Collaborate with internal team to address customer and technician needs and resolve issues., • Assist updating records, including customer information, service histories, and equipment details., • Handle incoming phone calls, emails, and other communications., • Request quotes from vendors and subcontractors and routinely follow up., • Itemize and prepare bills for services completed., • Place online orders, request submittals, verify lead time, prepare purchase orders, provide payment and schedule deliveries., • Complete forms accurately include tax exempt certificates, credit card authorizations, service tickets, etc., • Request and file vendor information such as COIs, W9s, subcontractor agreements and lien waivers., • Prepare estimates for clients using QuickBooks., • Assist with weekly payroll processing using ADP., • Review and save invoices and estimates., • Track open bills and due dates and review vendor statements., • Maintain calendar of due dates, renewal dates, annual deadlines, quarterly filings, etc., • Manage vehicle fleet for maintenance, inspections, registrations, parking violations, insurance, and garages., • Provide ad hoc administrative assistance to our internal team, field team, suppliers, subcontractors, and clients.Qualifications, • High school diploma/GED, • Minimum 5 years of previous experience in dispatch and/or purchasing, • Excellent typing and data entry skills, • Strong verbal and written communication skills, • Highly organized with the ability to multitask and prioritize, • Ability to work in a fast-paced environment and adapt to changing priorities., • Proficiency in using computer software and systems, including scheduling software, and Microsoft Office Suite, • Familiarity with HVAC and plumbing terms and equipment is desirable but not requiredCompensation, • Negotiable based on experience Flexible work from home options available.