ASSISTANT GENERAL MANAGER
28 days ago
San Diego
Job Description We are seeking an Assistant General Manager with a genuine passion for hospitality. The ideal candidate is experienced in fast-paced environments, demonstrates confident leadership, and maintains a hands-on presence on the floor. Responsibilities include supporting revenue growth, ensuring compliance with food safety and labor regulations, developing team performance, and upholding accountability across all areas of the operation. As a member of the management team, you will model professional standards, maintain strong floor awareness, and ensure service is delivered efficiently and consistently each day. Driving Sales & Profitability • Partner with the General Manager to drive top-line revenue growth and maximize overall restaurant profitability, • Actively manage and control food, beverage, and labor costs at or below goal, • Develop strategies to increase check averages through ongoing service training, product knowledge, and intentional upselling techniques, • Lead ongoing FOH training initiatives that build enthusiasm, confidence, and menu knowledge to enhance the guest experience and sales performance, • Monitor daily sales trends and labor metrics to proactively adjust staffing and operational strategies Restaurant Operations & Leadership • Mentor, coach, and develop Front of House team members to promote professional growth, accountability, and operational excellence, • Oversee training, performance management, and evaluation of all FOH staff to ensure consistency in service standards and efficiency, • Ensure all departments provide weekly pre-shift focus points in advance to organize and deliver impactful pre-shift meetings, • Maintain strict adherence to established steps of service and hold team members accountable to company standards, • Support recruiting efforts for FOH positions; review candidates and collaborate with the General Manager on final hiring decisions, • Follow hiring procedures, ensuring all required documentation is completed and verified prior to employment, • Oversee onboarding and compliance requirements, ensuring all certifications (ServSafe, Food Handlers, RBS, Sexual Harassment Prevention) remain current and properly filed, • Conduct 90-day and annual performance reviews for FOH team members alongside the General Manager, • Ensure menus are current across all platforms, including the restaurant website and third-party systems, • Develop proficiency in all operational systems (Toast, Perfect Venue, OpenTable, CTUIT Scheduler, Compeat, etc.) and ensure proper team utilization, • Partner with BOH leadership to maintain safety, sanitation, and regulatory compliance in accordance with California Health Code and IIPP standards, • Promote sustainability initiatives across the property, encouraging energy and water conservation practices, • Maintain knowledge of California Labor Laws and apply sound judgment in all employee relations matters; escalate concerns appropriately, • Oversee labor forecasting and scheduling in compliance with state regulations., • Monitor daily break compliance, labor costs, and time clock edits to ensure accuracy and compliance, • Follow proper protocols for employee or guest injuries with a strong emphasis on safety awareness and documentation. Communication & Administrative Excellence • Maintain detailed and professional shift notes in Compeat, documenting staffing, service, and operational highlights, • Respond to Slack and internal communications promptly and professionally, • Build and maintain strong working relationships with the management team and cross-functional departments, • Attend and actively contribute to weekly manager meetings, reporting on sales performance and FOH labor metrics, • Complete and submit weekly sales comparison and labor reports consistently and on time, • Always prioritize the best interest of the guest and the business; proactively offer solutions and operational improvements., • Maintain consistent coaching and counseling practices to uphold performance standards across the FOH team Culture, Morale & Guest Experience • Lead by example with a positive, solution-oriented mindset that inspires accountability and excellence, • Foster a collaborative, respectful, and high-performing team environment, • Recognize and celebrate team achievements while addressing performance issues promptly and professionally, • Maintain professionalism and appropriate boundaries with all employees, • Maintain strong floor presence, ensuring consistent guest engagement and table touches during every shift, • Focus on seamless execution and understanding the full flow of service, • Set and uphold high hospitality and service standards at all times, • Drive guest satisfaction results, targeting 5-star ratings on Yelp, Google, and OpenTable; respond to guest feedback daily and provide weekly summaries to the management team, • Lead with hospitality at the forefront — modeling the behavior expected from the entire team, • Encourage thoughtful “unexpected moments” that elevate the guest experience., • Think strategically about long-term guest retention and building lasting relationships, • Embody a “Welcome Home” mentality for both guests and team members., • Operate with an ownership mindset, consistently protecting and elevating the brand and reputation of the restaurant Benefits: • Dental insurance, • Employee discount, • Health insurance, • Paid time off, • Vision insurance Work Location: In person