Banquet & Catering Captain
4 days ago
Houston
Job DescriptionDescription: Banquet Captain Job Code: 542030 Reports to: Banquets Manager/Director F&B Overview: The Banquet Captain oversees and supports the set-up, service, and clean-up for all designated banquet functions, ensuring smooth operations and high service standards. Education & Experience Requirements: • Minimum of 1 year of experience in the hotel industry or a related field., • High School diploma or equivalent required., • College coursework in a related field is advantageous., • Supervisory experience preferred., • Alcohol Awareness Certification required (must comply with state regulations)., • Strong communication skills to convey ideas clearly., • Ability to evaluate and make quick, accurate decisions., • Able to handle high-pressure situations effectively., • Demonstrates initiative, anticipating needs before they arise., • Maintains composure and professionalism under pressure., • Skilled at resolving workplace problems and proactively preventing issues., • Ability to analyze complex information and adjust it to meet specific needs., • Strong listening skills to address concerns and resolve issues from both coworkers and guests., • Capable of working with financial data and basic arithmetic. Job Responsibilities & Duties: • Maintain a friendly, service-oriented approach in all interactions with guests and staff., • Ensure regular attendance in compliance with Aimbridge Hospitality standards, with flexibility based on hotel needs., • Adhere to personal appearance and grooming standards, including proper uniform and name tag., • Follow all Aimbridge Hospitality guidelines to ensure safe and efficient hotel operations., • Comply with certification requirements, including Alcohol Awareness, Food Handler, and Safety certifications., • Maintain a positive and welcoming demeanor at all times., • Inspect meeting and banquet function setups, ensuring compliance with the Banquet Event Order., • Supervise and assist in the set-up of catered events, ensuring that all preparations align with the hotel's service standards., • Act as the primary point of contact between the Sales/Catering Manager and the event’s contact person., • Address guest complaints, issues, and accidents, and escalate to the Banquet Manager, Supervisor, or Food & Beverage Manager., • Support the Banquet Manager/Supervisor/F&B Manager in creating work schedules and completing wage progress reports., • Works cross-functional across Food & Beverage department, when and as needed, • Assist with the service and breakdown of functions, ensuring efficient and organized operations. Oversee all function set-ups and breakdowns, • Handle liquor requisitions for banquet bars and manage beverage service to ensure proper control., • Supervise and assist with post-event breakdown, ensuring proper storage of equipment and supplies., • Maintain cleanliness and organization in all function spaces and storage areas., • Ensure compliance with state liquor laws and hotel policies., • Familiarize yourself with banquet menus, pricing, and hotel services., • Be knowledgeable about safety procedures, including fire exits and fire extinguisher locations., • Supervise Banquet staff as directed by management., • Enforce Standard Operating Procedures (SOPs) for the Banquet department., • Conduct pre-function meetings and confirm staffing levels and menu details for events., • Ensure availability of required equipment for each event., • Assign tasks to servers and supervise their stations., • Monitor service during the event and assist where necessary., • Oversee event clean-up and verify staff paperwork post-event., • Support the Banquet Manager/Supervisor/F&B Manager with the recruitment and training of Banquet staff., • Assist with audio/visual needs when required., • Identify hazards and report them to management., • Perform other duties as assigned by the Food and Beverage Manager., • Attend meetings as required by management., • Cross-train to assist in supervisory roles when necessary., • Submit supply orders (e.g., candles, note pads, pens, uniforms) to the Food & Beverage Manager for approval and manage inventory., • Handle Lost and Found items per hotel procedures. Working Conditions: • Employees will encounter a dynamic work environment that requires flexibility and adaptability. Reasonable accommodation will be provided to individuals with disabilities, enabling them to perform the essential duties of the role. Requirements: