Facilities Maintenance Account Director
3 days ago
Atlanta
Job Description Join the Keystone Community We are changing the world, one project at a time, by providing various asset management and operations-oriented technical services such as building maintenance, preventive maintenance, project management, construction management, energy management, repairs, and troubleshooting of facility assets.Facilities Maintenance Account DirectorAtlanta, GA-Midtown Salary- $115-$120kJOB SUMMARY The purpose of the Facilities Maintenance Accounts Director position is to lead a team of Accounts Managers. The Accounts Director oversees multiple managers and client accounts across the United States. The Accounts Director also serves as the liaison between clients and Keystone Management, ensuring that projects meet client expectations and are delivered on time and within budget, while driving client satisfaction, revenue growth, and operational efficiency. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Team Leadership and Management • Lead, mentor, and motivate a team of account managers., • Foster a culture of collaboration, accountability, and excellence by providing guidance and support to team members., • Set clear performance goals and objectives in line with overall company goals for the team and individual managers., • Visit work sites at least quarterly to meet with leadership and team., • Conduct performance reviews based upon preset goals and objectives., • Serve as primary point of contact for key client accounts., • Build and maintain strong relationships by understanding client business needs, goals, and challenges., • Develop tailored solutions and strategies., • Solicit clients feedback on services; troubleshoot identified and potential problems and concerns., • Participate in client meetings to report on assignment and project updates., • Visit accounts, in person, at least Quarterly, to meet with clients., • Work in partnership with 3rd party suppliers and service providers to ensure client expectations are met., • Develop and implement strategic account plans to drive growth, retention and profitability., • Conduct regular account reviews and visits to assess performance, identify areas for improvement, and address any issues or concerns., • Work closely with cross-functional teams, including human resources, recruiting, and accounts support to align strategies and initiatives with client objectives., • Stay abreast of industry trends, market developments, and competitive landscape to inform account strategies and initiatives., • Monitor account budgets, forecasts, and expenditures to optimize resource allocation., • Identify opportunities for cost savings, efficiency improvements, and revenue enhancement within client accounts., • Ensure compliance with company policies, procedures, and industry regulations., • Identify and mitigate risks associated with client accounts, such as contract disputes, or financial discrepancies., • Address any compliance or regulatory issues in a timely and effective manner., • Bachelor’s degree in business administration, Communications and Public Relations, • Preferred – master’s degree and proven client relations success, • 7 + years of Facilities Management experience, • High Proficiency in MS Programs (Outlook, Excel, PowerPoint and Word), • Strong understanding of facility management standards, business operations and regulatory requirements, • This position has supervisory responsibility exempt level employees., • This position will contribute to employee life-cycle decisions., • This position will focus on Account Manager successful performance and growth., • Work collaboratively with others, share information, communicate clearly and professionally with leadership, team members and vendors, • Client driven, • Relationship and network builder, • Adept at conflict management, • Problem solver, • Flexible and reliable, • Patience, • Positivity, • Innovative This is a full-time position. Out of State travel 25 – 30%. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions/requirements of the job. Additional requirements are as follows: • Ability to stand for long periods, • Ability to walk long distances, • Ability to walk on levels, uneven and slippery surfaces, • Ability to operate office equipment, computer and tools, • Correctable vision and hearing, • Ability to periodically lift, drag, carry and push equipment, tools and supplies up to 50 pounds, • Ability to drive a vehicleSECURITY REQUIREMENTS, • Pass a Keystone Management background check, • Pass a Federal Aviation Administration background check, • Pass a driving history check J09p80EMD0