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Job Description STATUS: Full-time / Exempt REPORTS TO: Vice President of Information Technology LOCATION: Rochester, Corporate Office HOURS: 37.5 hours per week COMPENSATION: The starting salary for this position is expected to be $85,000-$95,000. The actual compensation will be determined based on experience and other-job related factors, consistent with applicable law. SCHEDULE: Monday through Friday 8:30am- 5:00pm. Saturdays as needed. Position Summary: The Technology Service Manager is responsible for overseeing the smooth and productive functioning of the credit union's internal technology support helpdesk, the End User Support Team, key member technology services, and providing leadership to the operations team. This role involves managing Tier 1/Tier 2 helpdesk and end user support personnel, streamlining operational procedures, ensuring exceptional internal employee service levels, and maintaining seamless day-to-day operations. The Services Manager plays a crucial role in ensuring the credit union's technology support teams deliver exceptional employee and member experience. Essential Responsibilities: Internal Service Management - TechSupport/Helpdesk: • Oversee the credit union's technology support helpdesk, ensuring timely and effective resolutions/escalations for employee inquiries, issues, and requests., • Manage a team of helpdesk representatives, providing coaching, guidance, and training as necessary, and ensuring adherence to internal service best practices., • Develop and maintain internal support procedures and policies for technology and operations, ensuring consistent and high-quality service delivery., • Monitor and analyze internal service metrics, identifying areas for improvement and implementing strategies to enhance efficiency and customer satisfaction., • Generate timely reports for the technology leadership teams using the credit union's ticketing system solution., • Recruit, train, develop and mentor helpdesk/operations staff, fostering a positive and team-focused work environment., • Conduct quarterly performance evaluations, provide feedback, and identify training needs to support professional growth., • Promote teamwork and collaboration among team members, adopting a supportive and productive work culture in line with the credit union's core values., • Coordinate and manage the day-to-day operations of the member technology solutions operations team, ensuring smooth functioning of all operational processes. This includes:, • Automated Clearing House (ACH) & Check Processing: Manage processing aspects of ACH and Check Processing, ensuring accurate and timely processing, compliance with regulations, and effective issue resolution., • Imaging Solutions and Document Management: Support in-house imaging systems, oversee scanning operations, and ensure compliance with document retention guidelines., • Card Operations, ATM Operations, and Instant Issue: Coordinate operations and support related to debit cards, ATMs, and instant issuance, including program implementation and maintenance., • Digital Payments: Administer digital payment solutions, including ACH Origination Payments, Bill Pay, Person to Person (Zelle/Fed Now), and Digital Wallets., • Online and Mobile Banking Solutions: Support releases and enhancements, troubleshoot issues, and oversee daily operational and support functions for online and mobile environments., • Loan/Membership Origination Technology: Support releases and enhancements, troubleshoot issues, and oversee daily support functions for Loan/Membership Organization environments., • eSign: Support releases and enhancements, troubleshoot issues, and oversee daily support functions for credit union’s eSign technology., • Intranet Solutions: Support the credit union's internal intranet solutions, including updates, enhancements, communications, and audits, in collaboration with cross-technology teams., • Collaborate with various departments to identify operational needs and develop strategies to streamline workflows and enhance efficiency., • Develop and implement operational policies and procedures, ensuring compliance with industry regulations and best practices., • Monitor operational performance indicators and implement improvements to achieve operational goals and objectives., • Oversee the End User Support Team responsible for employee technology needs across the credit union., • Manage workstation deployments, imaging, and lifecycle management for PCs, laptops, and mobile devices., • Support Mobile Device Management (MDM/MAM) solutions, ensuring security, compliance, and ease of use for staff devices., • Coordinate software installations, updates, and Windows patch management in partnership with Information Systems teams., • Ensure timely and effective support for printers, peripherals, and end-user hardware/software troubleshooting., • Partner with Information Systems and Security teams to maintain endpoint compliance with organizational policies., • Continuously evaluate end user tools, support processes, and training to improve productivity and employee experience. Vendor Management: • Manage assigned vendor relationships and agreements., • Assist in completing vendor management tasks as per policy and procedure, including purchase order requests, vendor due diligence, and obtaining proper vendor bids., • System Authorization & Credentials Management, • Oversee administrative duties for credit union’s system authorization onboarding/offboarding process., • Preform periodic system access reviews for user permissions and access controls., • Collaborate with other technology teams and relevant departments to ensure the helpdesk has up-to-date technology tools and systems for efficient internal support., • Stay updated on industry trends and emerging technologies, recommending, and implementing improvements to the credit union's helpdesk operations., • Support credit union projects as needed., • Assist in all other duties as assigned. *Note: The above information on this job has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Qualifications and Skills Education & Experience - Applicants must possess the following qualifications or an equivalent combination of education and experience: • Education: Bachelor’s degree in business or related field with three years of management experience; or associate’s degree with 5 years of management experience., • Experience: 3–5 years of financial operations and/or internal service experience, including prior management of financial operations, helpdesk and/or end user support teams., • Financial services/credit union experience preferred., • Should possess working knowledge of financial technologies, products, and services., • Episys core experience is a plus., • Prior internal service leadership is a plus. Knowledge/Skills/Abilities (including Technical & Systems/Equipment Proficiencies) • Possess leadership, interpersonal, and communication skills., • Strong organizational skills and attention to detail., • Excellent computer skills required., • Strong problem-solving skills., • Advanced knowledge and experience with banking related technologies and services., • Extended periods of time working in front of computer monitor., • Travel/Drive to various work locations for business related matters, this will be limited to 4-6 times per year, unless the credit union is under a disaster recovery or business continuity scenario., • Microsoft Office Suite, particularly: Outlook, Word, and Excel, • Web-based vendor systems Physical Requirements • Lifting (5-10 pounds), • Standing/Sitting extended periods of time, while working in front of computer monitor, • Typing / Data Entry, • Professional Office Environment, • Overhead Lighting Training and Compliance Requirements Subject to the compliance requirements of all related federal regulations, including but not limited to; the Bank Secrecy Act (BSA), Anti Money Laundering (AML), Information Security and Privacy policies and procedures. Employees complete annual BSA, AML, Information Security, Privacy, and other job-related training requirements as established by the Summit and within deadlines.

Job Description Company: Chick-fil-A Irondequoit • Owner/Operator Bill Kaser is a Rochester native; in fact, he grew up 5 miles from where the restaurant is located! After a 15-year career with Xerox, he set his sights on becoming a business owner and making an impact in the community he grew up in by becoming a Chick-fil-A restaurant Operator, • Chick-fil-A is the fastest growing Quick Service Restaurant in the nation, • Chick-fil-A has the highest customer service satisfaction scores for 10 consecutive years, • Chick-fil-A is on Forbes Lists for: Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large Employers (2023), The Halo 100 (2022), • Chick-fil-A has awarded $191 million in team member scholarships since 1973, with $26 million total awarded to 14,000+ winners in 2024 Value and Appreciate Employees • Health Insurance, • Paid Vacation, • Tuition Discounts at Over 100 Colleges, • Never work on Sundays, • Excellent Career Advancement Opportunities, • Overtime Available Opportunity We are looking for an enthusiastic Restaurant Manager to join our team at Chick-fil-A. This “hands-on” management opportunity is designed to give you a career in the most highly-esteemed restaurant chain in the nation. This leadership opportunity provides autonomy, allowing you to take ownership in generating results and impacting the lives of both your team and guests. You will work alongside a successful Franchisee while receiving unprecedented support from one of the most successful brands in the country. Your Impact • Delivering operational excellence & coordinating with other leaders to deliver remarkable results across all areas of the restaurant, • Building high performance teams, identifying and coaching leaders for both Front of House and Back of House operations, • Managing a team of 100+, creating an inspiring vision, coaching and holding people accountable to high standards, • Increasing profitability through implementing procedures to reduce costs, increase productivity, & promote sales, • Maintaining a work environment that ensures and promotes food & team safety, • Increasing overall restaurant results, working cross-functionally with other department leaders through attending weekly meetings and setting high-level collaborative goals Background Profile • 3 years of Leadership experience, • Bachelor's Degree (preferred), • Hospitality experience (preferred), • Proven track record of developing others, • Passion for Chick-fil-A's values Apply now and you will be contacted ASAP.

Job Description Are you a passionate, driven culinary leader ready to take the reins in a fast-paced, high-energy kitchen? We are looking for a detail-oriented, composed, proven Kitchen Manager to join our team at our Rochester, NY location. If this sounds like something that fits what you’re seeking, please APPLY TODAY FOR IMMEDIATE CONSIDERATION! For almost 40 years we have been delivering award-winning, southern cuisine and unforgettable guest experiences. As a Kitchen Manager, you'll play a key role in keeping our kitchen running smooth, our food top-notch, and our team motivated and thriving. What You’ll Do: • Oversee day-to-day back-of-house operations in a high-volume kitchen, • Lead, train, and develop kitchen staff to ensure consistent food quality and safety standards, • Manage food inventory, ordering, and cost controls, • Ensure compliance with health, sanitation, and safety regulations, • Collaborate with front-of-house management to maintain smooth service and team synergy, • Drive a culture of accountability, positivity, and teamwork What We’re Looking For: • 3+ years of kitchen management or executive chef experience in a high-volume full-service restaurant, • Passion and a love for bold, scratch-made food (Scratch kitchen experience is required), • Strong leadership skills with a hands-on, lead-by-example style, • In-depth knowledge of food safety standards and BOH operations, • Excellent communication, time management, and problem-solving skills, • Competitive salary, Sign-on Bonus and performance-based bonus program, • Medical, telemedicine, dental, and vision insurance, • HSA, FSA, and Dependent Care FSA, • Company-paid short-term and long-term disability insurance, • Company-paid life insurance, • Generous PTO and Sick Hours, • 401 K retirement plan, • Employee assistance and training program, • Employee meal program and discounts on merch Bring the flavor. Lead the team. Be legendary. Ready to join our amazing family-oriented team? Apply today with your most updated resume to be immediately considered for our Kitchen Manager role in Rochester, NY.

Job DescriptionFLOWER CITY GROUP is hiring an HR RECEPTIONIST! This is a perfect opportunity for those who are excited about developing skills as an HR professional in a fun, successful, and growing company within the printing and packaging industry! We Hustle, We Own, We Learn, We Invent, and We Believe! Do you? If so, apply today! Here's the scoop: The HR Receptionist will perform administrative tasks and services to support effective and efficient operations of the organization’s office and Human Resources department. Duties/Responsibilities: • Answering the phone at the reception desk and for the HR department and transferring calls as needed., • Warmly welcomes vendors and guests and assigns access badges as needed., • Sorting and delivering incoming mail and collecting and sending outgoing mail., • Send company-wide memos and emails., • Making logistical arrangements for meetings or conferences, including booking travel, making reservations or organizing rentals., • Running errands and making deliveries around the office or to external parties., • Managing digital document filing, including encrypted documents and email correspondence., • Support the Purchasing Dept with monitoring office inventory and ordering supplies, if needed., • Transcribing or taking notes during meetings and writing minutes, memos and/or agendas., • Reconciles vending and cafeteria items with invoices and POs, • Review invoices in Docuware as the first level Front of House approver., • Maintains accurate and up-to-date human resource files, records, and documentation., • Answers frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes, etc.; refers more complex questions to appropriate senior-level HR staff or management., • Maintains the integrity and confidentiality of human resource files and records., • Performs periodic audits of HR files and records to ensure that all required documents are collected and filed appropriately., • Provides administrative support to the HR department., • Distributes payroll checks., • Conducts or assists with the new hire orientation process., • Assists with planning and execution of special events such as benefits enrollment, organization-wide meetings, employee recognition events, holiday parties, and retirement celebrations., • Performs other duties as assigned. Competencies: • Proficient in all Microsoft Office Tools., • Bilingual in English and Spanish preferred., • Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy., • Experience in HRIS systems—ADP Workforce Now experience preferred., • High amount of direct interface with employees and vendors, typically without direction from Manager., • Requires minimal level of direction from Manager on day-to-day activities., • Maintains highest level of confidentiality related to payroll and personnel information., • Willing to work at two facilities closely located within one (1) mile of each other., • Maintains a valid driver’s license and reliable transportation. Education and Experience: • Associate degree in related field preferred., • Prior related Human Resources experience required. Environment & Physical Demands: • A person in this job operates 100% onsite within an office environment., • This role routinely uses office equipment such computers, phones, photocopiers, fax machines and filing cabinets., • Regularly required to talk or hear., • Regularly required to sit, regular use of hands., • Frequently required to stand and walk., • Occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl and use foot/feet to operate machine., • Occasionally lift and/or move up to 25 pounds., • Ability to work under pressure with ever changing deadlines and priorities., • The work environment and physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job., • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions., • This position requires the person to work at two facilities closely located within one (1) mile of each other and requires the person to have a valid driver’s license and reliable transportation. AAP/EEO Statement Flower City Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Job Description Company: Chick-fil-A Henrietta • Work with an Owner/Operator who has a great culture of care, • Chick-fil-A is the fastest growing Quick Service Restaurant in the nation, • Chick-fil-A has the highest customer satisfaction scores for 10 consecutive years, • Chick-fil-A is on Forbes Lists for: Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large Employers (2023), The Halo 100 (2022), • Chick-fil-A has awarded $191 million in team member scholarships since 1973, with $26 million total awarded to 14,000+ winners in 2024 Value and Appreciate Employees • Health Insurance - Family Premium Cost Full-Coverage, • Tuition-free College through Strayer University for employees and family members, • Retirement with matching benefits, • Paid Vacation, • Never work on Sundays, • Excellent Career Advancement Opportunities, • Overtime Available Opportunity We are looking for an enthusiastic Assistant Restaurant Manager to join our team at Chick-fil-A. This “hands-on” management opportunity is designed to give you a career in the most highly-esteemed restaurant chain in the nation. This leadership opportunity provides autonomy, allowing you to take ownership in generating results and impacting the lives of both your team and guests. You will work alongside a successful Franchisee while receiving unprecedented support from one of the most successful brands in the country. Your Impact • Delivering operational excellence & coordinating with other leaders to deliver remarkable results across all areas of the restaurant, • Building high performance teams, identifying and coaching leaders for both Front of House and Back of House operations, • Managing a team of 100+, creating an inspiring vision, coaching and holding people accountable to high standards, • Increasing profitability through implementing procedures to reduce costs, increase productivity, & promote sales, • Maintaining a work environment that ensures and promotes food & team safety, • Increasing overall restaurant results, working cross-functionally with other department leaders through attending weekly meetings and setting high-level collaborative goals Background Profile • 1 year of Leadership experience, • Bachelor's Degree (preferred), • Hospitality experience (preferred), • Proven track record of developing others, • Passion for Chick-fil-A's values Apply now and you will be contacted ASAP.

Chick-fil-A is a great opportunity for people of all ages and backgrounds, and no experience is necessary.

Building high performance teams, identifying, hiring, and coaching leaders for Front of House. Chick-fil-A Clifton Park Center Front of House Director. We are looking for an enthusiastic Front of House Director to join our team at Chick-fil-A.