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Job DescriptionHead of Customer Service – MNY Ventures At MNY Ventures, we are committed to driving positive change in the health of everyday consumers by delivering conscious, high-quality, and innovative supplement products. In 2024, we launched our own health and wellness brand which is now one of the fastest-growing supplement brands in the world, operating across Amazon, DTC (Shopify), and TikTok Shop. We have grown from 0 to 60+ team members in less than 18 months. We serve thousands of customers a day and are building an elite customer service team to scale support operations efficiently at high volume without sacrificing quality. We are looking for an A-player Head of Customer Service to take full ownership of our CS department and help us scale to the next level. This is a high-responsibility, high-autonomy role reporting directly to the founders. Your Mission: Own the customer service function end-to-end, ensuring our customers receive world-class support while driving key KPIs like CSAT, Trustpilot rating, response time, and retention. You will manage a large remote team, hire and develop talent, fix broken systems, and continuously improve performance. Responsibilities: • Lead and manage our CS team of ~40 agents and 5 Team Leads, • Audit and optimize performance daily via ticket reviews, SOP updates, and clear feedback loops, • Hire, onboard, train, and if necessary, fire agents and Team Leads to maintain a high-performance culture, • Build, track, and report on key CS metrics: CSAT, Trustpilot score, refund rate, chargeback rate, first response time, and oldest ticket age, • Proactively identify issues within tickets, processes, or systems and develop action plans with Team Leads to resolve them, • Improve customer retention and satisfaction through better systems, coaching, and support experiences, • Provide daily reports to founders, including key wins, fires, and areas of focus, • Hold Team Leads accountable to their numbers, quality standards, and process adherence, • Drive continuous improvements in response speed, quality, tone, and policy application, • Ensure all SOPs are up to date and followed rigorously, • Collaborate with our tech, ops, and product teams to fix underlying issues impacting customers Our Tech Stack: • Richpanel (CRM), • Shopify, • Recharge and Checkout Champ (subscriptions), • Stripe (payments), • Slack and WhatsApp for team comms KPIs You Will Own: • Trustpilot Score: 4.5+, • CSAT Score: 4.0+, • First Response Time: Under 8 hours, • Oldest Ticket: Under 1 day, • Agent Productivity: 80+ tickets/day per agent, • Refund and Chargeback Rates: Kept within acceptable thresholds What We Are Looking For: • Proven experience managing large customer service teams (30+ agents), • Experience with high-volume DTC eCommerce, especially in a subscription based business, • Strong analytical skills with the ability to build and maintain dashboards and reports, • Track record of improving KPIs and customer satisfaction, • High attention to detail and process-orientation, • Clear, direct communicator with high personal accountability, • Ability to think critically, spot problems, and implement effective solutions fast, • Comfortable working across multiple time zones and managing remote teams, • Culture fit: proactive, action-biased, detail-obsessed, accountableWhy Join MNY Ventures, • Direct access to founders of a high-growth supplement brand, • Full operational autonomy in your department, • Performance-based recognition and advancement, • No corporate red tape, just clear results and rewards, • Build, shape, and own the future of our customer experience This Role is Not for You If: • You are looking for a task-based role with a fixed daily routine, • You need constant direction or step-by-step instructions to take action, • You avoid difficult conversations or shy away from holding people accountable, • You are uncomfortable making decisions that impact customer experience or revenue, • You prefer to only “manage” without being in the trenches auditing tickets and systems, • You get overwhelmed in fast-paced environments where speed of execution is expected How to Apply: If you’re an elite operator who thrives on ownership, solves problems without waiting to be asked, and has the hunger to build something world-class, we want to hear from you. This is not a cushy middle management job, this is a builder role for someone who takes pride in running a high-performance team. To stand out, answer all of the following questions in the application to the best of your ability and highlight how your past experience is applicable to this role. Include the code word: ExecutionFirst somewhere in your application. We will only review candidates who follow these instructions, it tells us you actually pay attention to details and directions. Powered by JazzHR 40sQU5bDIq

Job DescriptionSenior Brand Design Please apply using the form and include a portfolio — it’s the best way to ensure we see your work. To Apply/Requirements (Read First) We’re only reviewing applications that meet the following: * US-based — time zones and client calls make this essential * 3–5 years of professional experience in branding and visual design (agency or startup preferred) * Portfolio demonstrates strength in designing for tech companies About Nen Creative Nen Creative is an interdisciplinary studio helping tech startups launch bold ideas into the world — building the brands, products, and stories that power their growth. Since 2022, we've partnered with some of the world’s top founders and institutions — including Amazon, Pear VC, Andreessen Horowitz, Mercor, Context Inc, Netic, Listen Labs, Tech Week, and many more. We’re growing crazy fast and are looking for amazing people to join us! About the Opportunity We’re building the studio we always wanted to work at — fast-moving, design-led, and trusted by the best in tech. In a short time, we’ve gone from zero to partnering with Amazon, top VCs, and some of the most ambitious startups in the world. Now we’re looking for a Senior Brand Designer to lead the creation of bold, modern brand identities and websites for high-growth startups. This is a client-facing role that requires strong design craft, the ability to think strategically, and the confidence to guide clients through the brand process. You’ll join a small, focused team where your work has direct impact on how tomorrow’s companies launch and scale. What You’ll Do * Lead the development of brand identities from concept through execution — including logos, typography, color systems, and full brand guidelines * Design and launch websites (Webflow/Figma) that translate brand strategy into digital experiences * Present and communicate work directly to clients, helping them make confident creative decisions * Balance multiple design explorations with high-level craft and detail * Partner with creative directors, strategists, and PMs to ensure design outcomes align with client goals * Drive visual consistency across brands, websites, and marketing design projects What We’re Looking For * 3–5 years of experience in brand and digital design (agency or studio preferred) * A strong portfolio that showcases: * Brand identities created from scratch (not just refreshes or marketing visuals) * Website design that feels modern, clean, and built for tech/startup audiences * Confidence in client communication — you can present work, explain rationale, and guide non-designers through decisions * Strong grasp of typography, layout, and composition with a modern, tech-forward aesthetic * Proficiency in Figma and Adobe Creative Suite * Ability to work independently while collaborating with a team in a fast-paced environment Bonus Points * Experience in Webflow or hands-on website building * Motion, 3D, or illustration skills * Marketing design experience across campaigns, social, or advertising * Comfort working in unstructured, high-growth environments Why Join Nen Creative * Be part of a small, fast-growing studio trusted by world-class startups and investors * Work directly with top founders shaping the future of tech * Clear growth path as we scale — you’ll help define the design practice itself * Remote-friendly, flexible, and entrepreneurial environment * Healthcare coverage and paid time off

Job DescriptionAbout Devpost Devpost's mission is to inspire the world's developers to build great software. Developers consider us their go-to site for discovering and competing in the world’s software competitions (hackathons) both inside and outside of their organizations. Millions use Devpost to learn, be creative, collaborate, and earn prizes and recognition. Customers who trust us to inspire developers include Amazon, Google, Microsoft, Meta, Docusign, Snap, many startups, non-profits, and more. About This Position As part of the Project Management and Customer Success team, you will be a key contributor to delighting customers and running hackathons. The employee will plan and manage unique hackathons with a variety of clients, adapting to their goals and initiatives. They'll play an important role in ensuring customer success and creating hackathon experiences for Devpost users. Responsibilities: • Serve as the primary point of contact for a portfolio of customers ranging from small to large high-profile organizations., • Onboard and train customers to use the Devpost platforms., • Engage with customers to assess their satisfaction, usage, and identify opportunities for expansion across both Devpost platforms., • Create and execute internal and customer-facing project plans covering the set-up, implementation, execution, monitoring, and closing of hackathons., • Develop reports and insights for customers that align with their goals using data., • Frequently coordinate with sales, marketing, developers, and user support to ensure successful customer and hackathon outcomes., • Create and review website copy and other deliverables related to hackathons., • Use the Devpost platforms to create and manage hackathon content., • Over time, become a hackathon expert and advise customers on best practices., • Handle various hackathon-related administrative tasks and ensure task deadlines are met., • Create and/or improve processes and best practices related to customer and hackathon management. Requirements: • Have 2 - 5 years experience of customer success or client-facing project management experience., • Excellent written and verbal communication skills, with the ability to make clients feel comfortable and receptive to suggestions., • Passion for helping others and a strong enjoyment of managing projects and exceeding client expectations., • Adaptability to schedule changes and stressful situations, with the ability to de-escalate effectively., • Responsible, detail-oriented, and well-organized, with a knack for keeping others organized., • Work well with remote teams and are loved by people who have worked with you., • Have the ability to thrive in a startup culture where priorities are clear but freedom is given to own your own work., • Eager and able to learn new platform features and technical skills to support client needs, including troubleshooting and implementing custom solutions. Bonus Points: • Experience with Clickup, Discord, Slack, Google Analytics, CSS, Google Docs and Sheets., • Familiarity with technical language to be able to communicate effectively with our clients and hackathon participants., • Experience as a high touch customer success manager at a Saas company., • Experience managing or participating in hackathons. Perks: • Salary is commensurate with experience., • Stock options., • Full health, vision, and dental., • $2K annual personal education and conference budget., • Vacation when you want it. If this sounds like the perfect fit for you, please send us your resume and a cover letter telling us why you'd be a great candidate.

Job Description Location: Remote (EST hours, 9AM–5PM) Compensation: $3,000 to $5,000 per month (flexible for exceptional candidates) Team Size: ~40 agents, 5 team leads, global (USA, Australia, Philippines, LATAM) About MNY Ventures At MNY Ventures, we are committed to driving positive change in the health of everyday consumers by delivering conscious, high-quality, and innovative supplement products. In 2024, we launched our own health and wellness brand which is now one of the fastest-growing supplement brands in the world, operating across Amazon, DTC (Shopify), and TikTok Shop. We have grown from 0 to 60+ team members in less than 18 months. We believe great systems create great customer experiences. We are building a world-class, process-driven team to deliver outstanding customer care while maximizing customer retention. Role Overview We are hiring a Customer Service Manager to build scalable SOPs, high-precision QA systems, and performance management frameworks across a rapidly growing support team. You will manage, recruit, and develop our DTC support team (38 agents), oversee small teams for Amazon and TikTok Shop (2 agents), and implement efficient, high-leverage systems to deliver measurable improvements in key performance metrics. What You’ll Do • Own and lead the CS function, managing ~40 global agents and 5 team leads with direct focus on DTC (Shopify, Recharge, Checkout Champ) while maintaining high standards across Amazon and TikTok Shop, • Recruit and build, hiring high-performing agents, promoting top talent into leadership roles, and developing your team into a high-output, accountable organization, • Implement systems and audits, building and maintaining SOPs, QA processes, and KPI dashboards using Richpanel, Shopify, Recharge, Checkout Champ, and Stripe, • Drive team performance to hit and exceed:, • Trustpilot score: 4.5+, • CSAT score: 4.0+, • First response time: under 8 hours, • Oldest ticket: under 1 day, • Agent output: 80+ tickets per day per agent, • Minimized refunds, chargebacks, and churn, • Proactively solve problems, constantly monitoring team performance, catching and addressing issues before they escalate, and surfacing risks or opportunities directly to founders, • Deliver clear daily reports and weekly KPI updates to founders with strategic recommendations, • Proven track record with 3 to 5+ years experience managing CS teams of 30 to 100 agents and 3 to 10 team leads, ideally in high-volume DTC e-commerce or subscription businesses, • Direct experience using Richpanel, Shopify, Recharge or Checkout Champ, and Stripe, • A systems thinker who builds processes and enforces standards with precision, • Extreme ownership of your KPIs and your team’s results without excuses or need for micromanagement, • Direct, proactive communication style with no politics or sugar-coating, • High-performance culture fit with a bias to action and obsession with results, • Direct access to founders of a high-growth supplement brand, • Full operational autonomy in your department, • Performance-based recognition and advancement, • No corporate red tape, just clear results and rewards 163z9GGyu6

Job Description About Us: Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence. We help some of the world's largest brands grow their business on Amazon, Walmart, Instacart, and other marketplaces and work with sellers and agencies of all sizes to help them compete in the constantly changing world of online retail. Our mission is to empower teams to win in the future of eCommerce, and we do it by building first-to-market technology, solving complex problems with our customers, and bringing expertise, collaboration, and innovation to our work every single day. Why work at Pacvue? • Be on the cutting edge - Pacvue is transforming the way brands and sellers win online. Our product uses machine learning, artificial intelligence, and data to make intelligent decisions and recommendations., • Have fun – we have an energetic and passionate team with a joint mission to win and help our brands and sellers succeed., • Learn – from the best! Our team is full of talented people who want to help you learn, grow – providing you with mentorship, the industry's best practices and thought leadership. We are seeking a Senior Customer Success Manager who excels in guiding Commerce customers at every stage of their journey, ensuring they maximize product usage. As a customer advocate, this role resolves complex issues, introduces new offerings, and identifies avenues for growth within client accounts. Proficient in driving enhancements from customer feedback, this individual also mentors peers while effectively communicating customer needs to shape product strategy. Keeping abreast of evolving eCommerce trends and systems is a natural part of their commitment to delivering exceptional service. Responsibilities: • Advise customers on optimal product usage across their journey stages, from onboarding to advocacy., • Act as the customer's advocate in resolving escalated troubleshooting and product usage cases., • Introduce new products/services to customers, highlighting their potential value., • Handle clients of varying complexity levels, identifying growth opportunities and proposing upsells., • Identify trends in customer feedback, communicating product improvements and quality of life enhancements., • Effectively communicate customer needs to influence product prioritization and engage with executive-level stakeholders for strategic product usage consultation., • Identify new data points to enhance customer insights and provide practical feedback to peers and management for SOP revisions., • Create, revise, and adhere to project plans and roadmaps, understanding eCommerce strategies for revenue generation, upsell potential, and the nuances of company products., • 4-5+ years of managing Amazon Sponsored Ads campaigns and strategy at a brand/manufacturer or at an agency, • 2+ years of managing Amazon DSP campaigns and strategy highly preferred, • 2+ years of experience managing other ecommerce advertising channels (Walmart, Target, Instacart, etc..) preferred, • Analytical mindset with the ability to interpret Amazon performance metrics, particularly through Amazon Marketing Cloud, to help generate actionable insights, • Strong communication skills to influence product decisions and engage with stakeholders at all levels., • Proficiency in utilizing CRM systems to generate reports on account management metrics., • Ability to provide insights for SOP revisions based on evolving business needs and industry trends., • Capacity to manage projects, timelines, and division of responsibilities effectively., • Unlimited Paid Time Off, • Paid Holidays and Floating Holidays, • Medical, Dental, Vision, FSA/HSA, Life Insurance and Pet Insurance, • 401k with Employer Match, • Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization #LI-Remote Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Job Description WHY We’re Hiring Most companies hire managers. We build leaders. At JP Impact Group, our mission is simple: Develop leaders and entrepreneurs from the ground up. We never hire directly for management positions — every single leader in our company started exactly where you are right now. We believe that when we help you hit your personal and professional goals, our company’s goals naturally follow. That’s why we focus on people first — giving you the skills, mindset, and discipline to run your own market within 12–18 months. If you’re ambitious, coachable, and ready to bet on yourself, this is where you start. WHAT You’ll Do • Master our B2B sales process representing top brands like Verizon, Amazon, and AT&T, • Meet business owners, identify needs, and offer tailored solutions, • Collaborate with a team of high-performers who push each other to grow, • No sales experience required — we hire for attitude, train for skill, • A clear, step-by-step leadership roadmap, • Daily mentorship from leaders who started in your shoes, • Competitive & self-driven, • Coachable and open to feedback, • Values Integrity, Commitment, Accountability, Discipline Apply Now:* Join a company that’s growing leaders*, not just filling positions. Job Type: Full-time Benefits: • Paid training, • Professional development assistance Ability to Commute: • Garden City, NY 11530 (Required) Ability to Relocate: • Garden City, NY 11530: Relocate before starting work (Required) Work Location: In person Company DescriptionWe excel in creating direct, face-to-face connections to promote our clients’ products and services. By prioritizing personalized interactions, we ensure a deeper and stronger customer experience. Our commitment is to both the success of our clients and market growth. By providing our team members with valuable opportunities, we drive excellence in every client interaction. We deliver customized solutions that effectively meet client objectives and achieve impactful outcomes.We excel in creating direct, face-to-face connections to promote our clients’ products and services. By prioritizing personalized interactions, we ensure a deeper and stronger customer experience. Our commitment is to both the success of our clients and market growth. By providing our team members with valuable opportunities, we drive excellence in every client interaction. We deliver customized solutions that effectively meet client objectives and achieve impactful outcomes.

Job Description Brimar Industries is seeking an experienced Head of Sales to lead and scale our omni-channel sales organization. The ideal candidate is a strategic leader with a proven track record of building high-performance sales teams, including SDR, inside sales, and account-based selling functions, while also growing revenue through indirect channels such as distributors, Amazon, and regional resellers. You will be a key driver in Brimar’s growth strategy, focused on maximizing the monetization of our existing funnel, improving engagement with high-value prospects and customers, and increasing revenue across all sales channels. Key Responsibilities: Sales Leadership & Strategy • Build, develop, and lead a scalable sales organization across SDR, Inside Sales, and Account-Based Selling., • Partner closely with Marketing and Customer Success to optimize lead-to-revenue conversion and customer retention. Team Building • Recruit, train, and mentor SDRs tasked with demand generation using Brimar’s extensive prospect database., • Build and manage an Inside Sales team focused on qualifying and closing inbound RFQs., • Establish a robust account management strategy to grow existing customer relationships into repeat, high-value engagements. Indirect & Channel Sales • Develop and execute strategy for indirect sales including:, • Distributors and reseller networks, • Lead Brimar’s Amazon strategy across Vendor Central, Seller Central, and FBA (Fulfilled by Amazon), and collaborate with external Amazon agency partners to execute daily operations and performance management., • Regional reseller reps and value-added partners, • Optimize partner programs, pricing models, and performance metrics to drive indirect channel growth. Execution & Metrics • Drive pipeline growth, forecasting accuracy, and quota attainment across all teams., • Implement best-in-class CRM and sales enablement processes and tools., • Use data and analytics to continuously improve sales effectiveness and customer engagement. Requirements • 10+ years of experience in B2B sales leadership roles, including building and scaling omni-channel sales organizations., • Demonstrated success in developing SDR and Inside Sales teams from the ground up., • Proven experience with account-based selling and customer lifecycle expansion., • Strong understanding of indirect sales models including distributors, eCommerce platforms (Amazon), and reseller relationships., • Ability to work onsite full-time in Garfield, NJ., • Excellent communication, coaching, and cross-functional collaboration skills. Preferred Qualifications • Experience in industrial safety, signage, traffic control, or related industries., • Familiarity with Hubspot or similar CRM platforms., • Experience scaling sales organizations in growth-stage or transformation-focused companies. Why Brimar? • Be part of a company with a powerful e-commerce foundation and significant untapped sales potential., • Join a leadership team committed to growth, innovation, and customer impact., • Make a real difference in helping customers solve important safety and compliance challenges.