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Job Description SUMMARY: The apparel sorter sorts and prepares the donated apparel to be able to sell in the salvage market. The Apparel Processor is responsible for production in the salvage department. This individual will sort, hang, tag, and label products according to standard operating procedures. They will also provide excellent customer service and maintain a clean, neat, and safe work environment. This position may also be cross-trained and responsible for additional duties. ESSENTIAL DUTIES AND RESPONSIBILITIES: Financial – Sustains growth through financial stewardship & fiscal responsibility. • Meets minimum daily quota set for assigned department of 12 Gaylords or more and 1,300 pounds or more., • Inspects donated merchandise, as required, analyzing quality and determining proper category., • Tallies each Gaylord that is processed, then weighs all summer, winter and biggie Gaylords and records onto tally sheets., • Responsible for recording ending weights at the end of the day and starting weights in preparation for the next day., • Safeguards company property, including donated goods. Reports any incidents of theft or misappropriation or unauthorized possession of company property. Customer & Community – Collaborates with customers to understand and deliver customer’s needs & expectations. • May be cross trained to work as a warehouse employee and/or Forklift Operator., • Maintains a clean work environment, including restrooms, floors, walls, windows, and parking lots, as directed. Operational Excellence – Implements strategies to maximize resources and infrastructure. • Receives and processes clothing pulls from the retail stores, inspecting quality, type of material, size and/or style of clothing, determining if it goes into a summer Gaylord, winter Gaylord or Biggie Gaylord., • Non-qualifying items go into a separate Gaylord and are re-routed to the clearance store., • Maintains workstation in an organized and safe manner free from food, drink, or other personal items., • Responsible for following and ensuring all safety rules are complied with, and appropriate safety equipment is used. Immediately acts and/or reports any unsafe or potential hazards. Team Goodwill – Promotes a culture that embraces growth & development to meet the needs of our team. • Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation. Performs other related duties, as assigned. Key Values/Enabling Attributes: Trust – Making relationships as important as results; Doing the right thing even when no one is looking; Doing what we say we will do; Having the courage to resolve differences; Respecting the uniqueness of every individual. Collaboration – Engaging in unfiltered conflict around ideas; Apologizing when appropriate; Taking care of each other and the business; Achieving greatness as One Goodwill; Partnering with our communities to serve our customers. Engagement – Valuing attitude and aptitude; Being an ambassador of Goodwill; Going above and beyond; Having fun and celebrating successes; Making life better for those around us. Ownership – Leading by example; Driving operational excellence; Holding one another accountable; Making Goodwill better every day; Taking responsibility to initiate solutions. Innovation – Encouraging continuous learning; Willing to take risks; Transforming from common to exceptional; Promoting breakthrough thinking; Embracing change. ALL OTHER PROJECTS AS ASSIGNED BY SUPERVISOR QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to demonstrate proficiency in meeting competencies required for position; able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill and/or ability required. EDUCATION AND EXPERIENCE: Minimum Qualifications (Education, Experience, Skills): • High School Diploma, GED, or equivalent experience., • Ability to be trained and take direction., • Ability to speak and read English proficiently., • Must be 18 years of age or older., • Must be able to use a calculator to add and subtract numbers., • Ability to pass a background check and drug screen, where applicable LANGUAGE SKILLS: Ability to speak and read English proficiently. Able to read and write reports, compile data as needed. Communicates effectively with others and provides essential customer service duties either verbally or via computer e-mail. REASONING ABILITY: Able to define problems, collect data, establish facts, and draw valid conclusions. Able to interpret instructions furnished in written, oral or diagram form. WORK ENVIRONMENT: While performing the duties of this job the employee is usually working in a combination of a warehouse and retail store environment. At times this employee may be exposed to the outside environment. The noise in this environment will be moderate to loud. May require travel to other states or Goodwill territories. AVAILABILITY: Must have open/flexible availability and be willing to work evenings & weekends. PHYSICAL DEMANDS: Physical Demands- Apparel Processor Frequency Never Rarely Occasionally Frequently Always Sitting X Standing X Walking X Bending over X Crawling X Reaching Overhead X Crouching X Kneeling X Balancing X Lifting and Carrying 10 lbs. or less X 11 to 25 lbs. X 26 to 50 lbs. X 51 to 75 lbs. X 76 to 100 lbs. X over 100 lbs. X Push/ Pull Max Force 0 to 20 lbs. X 21 to 39 lbs. X 40 to 59 lbs. X 60 to 100 lbs. X

Job Description The Assistant Team Leader is responsible for supporting the Store Team Leader and assigned store(s) in the processing and merchandising of donations and new good merchandise. When serving as Leader on Duty (LOD) is responsible for assuring safety, sales, production, programs and services and other standards are maintained. This position will also partner with other members of the Donated Goods Retail Administration team, People Resources, and Workforce Development to ensure that all activities performed are in a manner consistent with the mission, vision, and values of Goodwill of the Finger Lakes. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Manages production and merchandising of assigned departments., • Consistently meets or exceeds daily, weekly, and monthly production goals for assigned operation., • Understands the production process and works to develop efficiencies or continuous improvements in coordination with Store Team Leader., • Communicates production goals and ensures team members understand the relationship between store sales and Goodwill’s mission., • Motivates team members to achieve goals., • Performs the duties of team members as staffing needs arise., • Trains new employees within operation on processes and procedures and follows through on additional training/retraining as needed., • Monitors the levels of merchandise on the floor and adjusts production goals and pull process as necessary., • Provides input for employee scheduling and properly record hours worked for assigned operation., • Develops merchandise displays in coordination with Store Team Leader for assigned departments:, • Ensures the proper maintenance of merchandise displays., • Keeps racks and fixtures set to standards., • Maintains proper security of all company assets., • Acts as Safety Ambassador for assigned location, adhering to Safety Ambassador expectations., • Assists the Store Team Leader with store employee meetings as necessary for employees in assigned operation., • Serves as Leader on Duty as dictated by schedule:, • Ensures safe work practices are followed at all times, • Ensures the facility is neat, clean, and organized to prevent injury or accident., • Ensures employees, volunteers, community service personnel and others use safe work methods at all times., • Assists with supervising the daily cash drawer balances and deposits of store receipts:, • Assists with monitoring the operation of the cash registers to ensure the proper accountability of all transactions., • Balances cash and deposits store receipts as required., • Assists with the transmission of all required reports., • Assists with the supervision of all employees., • Reviews customer concerns and resolves appropriately., • Maintains interior and exterior of store in a neat, clean, organized manner (including but not limited to vacuuming, dusting, cleaning bathrooms, mopping floor), • Assists in ensuring that store equipment is kept in proper working order. Promptly notifies Facilities Department or Warehouse of defects, or Information Technology of problems relating to the computer systems and e-mail., • Contributes to the effectiveness of the store by performing all other tasks as assigned. SUPERVISORY RESPONSIBILITIES: Directly supervises store team members, volunteers and community service personnel in assigned operation in accordance with the organization's policies and applicable laws. Responsibilities include providing input for hiring and training new employees; planning, assigning and directing work; providing input for annual performance appraisal; rewarding and disciplining employees in coordination with Store Team Leader; addressing complaints and resolving problems as it relates to assigned operation. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to demonstrate proficiency in meeting competencies required for position; able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill and/or ability required. EDUCATION AND/OR EXPERIENCE: High school diploma or GED required, associate’s degree preferred. Minimum of one year retail experience with at least six months supervisory experience. LANGUAGE SKILLS: • Ability to read and understand documents such as receipts, time cards, policy manuals., • Ability to write routine reports., • Ability to speak effectively and communicate clearly to other employees and customers. MATHEMATICAL AND COMPUTER SKILLS: Ability to calculate figures such as discounts, percentages, interest and sales volumes. Must be proficient in Microsoft office programs such as Word, Excel and Outlook WORK ENVIRONMENT: While performing the duties of this job the employee is usually working in a comfortable and store environment. At times this employee may be exposed to the outside environment when receiving donations. The employee will also be exposed to the donation processing area which is a factory-like environment. AVAILABILITY: Must have open and flexible availability, and be willing to work evenings and weekends. PHYSICAL DEMANDS: Physical Demands- Assistant Team Leader Frequency Never Almost Never Occasionally Frequently Often Sitting X Standing X Walking X Bending over X Crawling X Reaching Overhead X Crouching X Kneeling X Balancing X Lifting and Carrying 10 lbs. or less X 11 to 25 lbs. X 26 to 50 lbs. X 51 to 75 lbs. X 76 to 100 lbs. X over 100 lbs. X Push/ Pull Max Force 0 to 20 lbs. X 21 to 39 lbs. X 40 to 59 lbs. X 60 to 100 lbs. X We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law

Job Description The Wares Processor is responsible for production in the hard lines department. This individual will price and tag / label products according to standard operating procedures. They will also provide excellent customer service and maintain a clean, neat, and safe work environment. This position may also be cross-trained and responsible for additional duties. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Accurately assess and sort hard line products based on quality standards., • Accurately tag and label products based on pricing guide system., • Generates a minimum of 8,000.00 in store sales from items produced during every two week production period., • Maintains a production minimum of 40 totes per day., • Continuously put forth effort in increasing and demonstrating knowledge of hard line items., • Push, place, and maintain merchandise on the sales floor., • Ensure safety procedures are followed during packing and movement of equipment., • Maintain a friendly and helpful attitude toward our customers and team members;, • Greet customers in a friendly and enthusiastic manner;, • Must follow Goodwill of the Finger Lakes values at all times;, • Address customer concerns in a courteous and respectful manner, while following retail policies. Seek assistance of supervisor, when necessary, to resolve concerns., • Act as a positive member of the team by receiving and providing ideas or concerns to coworkers and management in a timely and supportive fashion., • Maintains clean, stocked, and prepared work stations, requests needed supplies to supervisor., • Maintains interior and exterior of store in a neat, clean, organized manner (including but not limited to vacuuming, dusting, cleaning bathrooms, mopping floor), • Perform other duties as assigned by supervisor. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. This position is required to work nights, weekends, and holidays. EDUCATION AND/OR EXPERIENCE: High school diploma or GED preferred. Previous retail experience preferred. LANGUAGE SKILLS: • Ability to read and understand documents such as time cards and policy manuals., • Ability to write routine reports., • Ability to speak effectively and communicate clearly to other employees and customers. WORK ENVIRONMENT: While performing the duties of this job the employee is usually working in a store environment. At times this employee may be exposed to the outside environment when receiving donations. The employee will also be exposed to the donation processing area which is a warehouse-like environment. AVAILABILITY: Must have open and flexible availability, and be willing to work evenings and weekends. PHYSICAL DEMANDS: Physical Demands- Wares Processor Frequency Never Almost Never Occasionally Frequently Always Sitting X Standing X Walking X Bending over X Crawling X Reaching Overhead X Crouching X Kneeling X Balancing X Lifting and Carrying 10 lbs. or less X 11 to 25 lbs. X 26 to 50 lbs. X 51 to 75 lbs. X 76 to 100 lbs. X over 100 lbs. X Push/ Pull Max Force 0 to 20 lbs. X 21 to 39 lbs. X 40 to 59 lbs. X 60 to 100 lbs. X Addendum: The production rates seen in this description are based on a workweek of 37.5 hours. Varying full time and part time classification production sale expectations will be calculated using the table below. 20 hours $4,267 25 hours $5,333 30 hours $6,400 37.5 hours $8,000 We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law

Job Description The Material Handler is responsible for daily operations of bailers used for salvage textiles. They are also responsible for equipment upkeep, and maintaining a clean, neat and safe work environment. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Operates baler to contain salvaged textiles:, • Removes incoming container to baler staging area;, • Transfer materials from storage truck to baler;, • Loads and operates baler according to established procedures;, • Unloads completed bales according to established procedures and places in holding areas;, • Moves bales from holding area to bale storage area;, • Transfer bales to tractor trailer from bale storage area using material handling equipment;, • Maintains bale storage area according to guidelines;, • Moves Gaylord containers to donated goods storage area., • Follow the Warehouse guidelines for salvage production goals and monthly revenue totals. Effectively manage personnel, fiscal and logistical resources based on mission, • Ensures effective and timely transportation of merchandise/salvage and supplies in accordance with established guidelines., • Remains trained in all aspects of equipment/material handling safety procedures according to organization guidelines., • Contributes to the overall effectiveness of the Donated Goods Center by remaining cross‑trained on all other retail store back room operations and performing all other tasks as assigned. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. This position is required to work nights, weekends and holidays. LANGUAGE SKILLS: • Ability to read and understand documents such as time cards and policy manuals., • Ability to write routine reports., • Ability to speak effectively and communicate clearly to other employees and customers. MATHEMATICAL SKILLS: General math skills required WORK ENVIRONMENT: While performing the duties of this job the employee is usually working in a comfortable and store environment. The employee will be exposed to the donation processing area which is a factory-like environment. PHYSICAL DEMANDS: Physical Demands- Salvage Operator Frequency Never Almost Never Seldom Almost always Always Sitting X Standing X Walking X Bending over X Crawling X Reaching Overhead X Crouching X Kneeling X Balancing X Lifting and Carrying 10 lbs. or less X 11 to 25 lbs. X 26 to 50 lbs. X 51 to 75 lbs. X 76 to 100 lbs. X over 100 lbs. X Push/ Pull Max Force 0 to 20 lbs. X 21 to 39 lbs. X 40 to 59 lbs. X 60 to 100 lbs. X Goodwill of the Finger Lakes is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Job Description SUMMARY: The Material Handler- Runner maintains efficient warehouse operations by moving product to and from various workstations, breaking down bales, and assisting with station clean-up. The position combines physical material handling with quality control. The Material Handler- Runner must have strong adherence to all safety policies and always wear all required personal protective equipment. The Material Handler- Runner will also sort and prepare the donated apparel to be able to sell in the salvage market when needed. The Warehouse Runner is responsible for production in the salvage department. This individual will sort, hang, tag, and label products according to standard operating procedures. They will also provide excellent customer service and maintain a clean, neat, and safe work environment. This position may also be cross-trained and responsible for additional duties. ESSENTIAL DUTIES AND RESPONSIBILITIES: Material Handling & Processing • Transport products between workstations in coordination with forklift operators to maintain workflow efficiency, • Load and manage clothing on grading tables and conveyors, • Process a minimum daily quota of 12 Gaylords (1,300 pounds or more), • Break down clothing bales to optimize processing speed, • Transfer processed items to baling station, • Record and track material weights, including:, • Daily starting and ending weights Individual Gaylord weights (summer, winter, and oversized "Biggie" categories), • Inspect donated merchandise for quality standards, • Sort and categorize clothing based on:, • Material type, • Size, • Style, • Seasonal categories (summer/winter), • Process retail store clothing returns, • Route non-qualifying items to appropriate clearance channels, • Prepare salvage-grade apparel for resale according to standard operating procedures Operational & Safety Compliance • Maintain an organized, safe, and clean workstation free of personal items and potential hazards, • Follow all safety protocols and properly use the required safety equipment, • Report any safety hazards or concerns immediately, • Protect company assets, including donated goods, and report any incidents of theft or misappropriation, • Cross training opportunity for warehouse operations and forklift operations, • Perform other duties as assigned by management QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to demonstrate proficiency in meeting competencies required for position; able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill and/or ability required. EDUCATION AND EXPERIENCE: Minimum Qualifications (Education, Experience, Skills): • High School Diploma, GED, or equivalent experience., • Ability to be trained and take direction., • Ability to speak and read English proficiently., • Must be 18 years of age or older., • Must be able to use a calculator to add and subtract numbers. Ability to speak and read English proficiently. Able to read and write reports, compile data as needed. Communicates effectively with others and provides essential customer service duties either verbally or via computer e-mail. REASONING ABILITY: Able to define problems, collect data, establish facts, and draw valid conclusions. Able to interpret instructions furnished in written, oral or diagram form. WORK ENVIRONMENT: While performing the duties of this job the employee is usually working in a combination of a warehouse and retail store environment. At times this employee may be exposed to the outside environment. The noise in this environment will be moderate to loud. May require travel to other states or Goodwill territories. AVAILABILITY: Must have open/flexible availability and be willing to work evenings & weekends. PHYSICAL DEMANDS: Physical Demands- Apparel Processor Frequency Never Rarely Occasionally Frequently Always Sitting X Standing X Walking X Bending over X Crawling X Reaching Overhead X Crouching X Kneeling X Balancing X Lifting and Carrying 10 lbs. or less X 11 to 25 lbs. X 26 to 50 lbs. X 51 to 75 lbs. X 76 to 100 lbs. X over 100 lbs. X Push/ Pull Max Force 0 to 20 lbs. X 21 to 39 lbs. X 40 to 59 lbs. X 60 to 100 lbs. X

Job Description The Clearance Center Team Member is responsible for daily operations of bailers used for salvage textiles and equipment upkeep. They are also responsible for rotating and maintaining the schedules for product table rotations. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Greets customers in a prompt, friendly, and courteous manner; assist customers with prices, location, and information on merchandise, ensuring 100% customer delight., • Maintains interior and exterior of store in a neat, clean, organized manner (including but not limited to vacuuming, dusting, cleaning bathrooms, mopping floor)., • Responsible for the rotation of merchandise on sales floor., • Assist with quality control assurance., • Responsible for back room and floor recovery, cleaning as assigned., • Record sales using the cash register while properly packaging merchandise., • Asks every customer for a Round-up donation, maintains a minimum of 25% round up average., • Ensure accurate payment collection., • Maintain proper cash balance in assigned till per over/under policy., • Address customer concerns in a courteous and respectful manner, while following retail policies. Seek assistance of supervisor, when necessary, to resolve concerns., • Processes salvage and donations efficiently based on company needs and adapts to changes in commodities processing as assigned., • When applicable and as assigned, operates baler and other assigned equipment in a safe manner in accordance with organizational and safety policies and procedures., • As assigned, maintains accurate bale count., • Adhere to Goodwill’s Safety Standards while operating the Baler and while on duty as assigned, • Assist in efficient movement of goods in the warehouse to and from storage or production areas, and in the loading and unloading of trucks with general merchandise and donated goods with the aid of material handling equipment as needed., • Learns to operate assigned material handling equipment in a safe and prudent manner under general supervision, in accordance with the laws of the State of New York, organizational and safety policies and procedures., • Use of safe work procedures and personal protective equipment as required. (i.e. lifting, use of proper equipment, etc.). Reports incidents and injuries in a timely manner to the immediate supervisor., • Ensures that all items are processed accurately and that all saleable merchandise always makes it to the sales floor., • Performs any other duties as assigned. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. At least 18 years of age. • Ability to work in non-climate controlled environments required, • Ability to exert maximum muscle force to lift, push, pull, or carry objects as required by job., • Ability to stand for extended periods of time, and to lift up to 40 pounds regularly, up to 60+ pounds occasionally. Might be required to lift up heavier goods with assistance., • Ability to work under general supervision. EDUCATION and/or EXPERIENCE: High school diploma or GED preferred. LANGUAGE SKILLS: Able to read and comprehend simple instructions, short correspondence and memos. Able to write simple correspondence. Communicate effectively with other employees of the organization. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to dust, molds and dirt particles. The employee regularly works in outside weather conditions. The noise level in the work environment is usually moderate to loud. Availability: Must have open and flexible availability, and be willing to work evenings and weekends. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to operate the baler, run the pallet truck and hydraulic lift; and stoop, kneel, crouch or bend in order to load and empty containers. Goodwill of the Finger Lakes and its subsidiaries encourage diversity in the workplace; we are an Equal Opportunity Employer. Minority/Female/Sexual Orientation/Gender Identity or Expression/Veteran/Disability

Job Description The Sales Floor Team Member is responsible for continuous quality checks on sales floor products. This individual will be responsible for merchandising hard and soft line products according to standard operating procedures. This employee will also provide excellent customer service and maintain a clean, neat and safe work environment. This position will also be cross-trained and be responsible for duties outside of merchandising, including but not limited to cash register responsibilities. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Stocks the sales floor with newly processed merchandise, fitting room go-backs, and new good items as directed;, • Completes pushing of carts within the prescribed time frame;, • Check for quality and report to management;, • Pull inventory off the floor for quality and rotation., • Continuously put forth effort in increasing efficiency in adding and displaying merchandise on the sales floor., • Maintain a friendly, helpful attitude toward the customer. Must possess professional service oriented etiquette at all times., • Greet customers in a friendly and enthusiastic manner within 10 seconds of arrival., • Assist customers in locating and selecting merchandise., • Address customer concerns in a courteous and respectful manner, while following retail policies. Seek assistance of supervisor, when necessary, to resolve concerns., • Record sales using the cash register while properly packaging merchandise., • Asks every customer for a round-up donation, maintains a minimum of 25% round up average., • Ensure accurate payment collection., • Maintain proper cash balance in assigned till per over/under policy., • Maintains interior and exterior, merchandise displays, and other inventory in a neat, clean, organized manner (including but not limited to vacuuming, dusting, cleaning bathrooms, mopping floor)., • Act as a positive member of the team at the store by receiving and providing ideas or concerns to coworkers and management in a timely and supportive fashion., • Perform other duties as assigned by supervisor. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. This position is required to work nights, weekends, and holidays. EDUCATION AND/OR EXPERIENCE: High school diploma or GED preferred. Previous retail experience preferred. LANGUAGE SKILLS: • Ability to read and understand documents such as time cards and policy manuals., • Ability to write routine reports., • Ability to speak effectively and communicate clearly to other employees and customers. WORK ENVIRONMENT: While performing the duties of this job the employee is usually working in a comfortable store environment. At times, this employee may be exposed to the outside environment when receiving donations. The employee will also be exposed to the donation processing area, which is a warehouse-like environment. AVAILABILITY: Must have open and flexible availability, and be willing to work evenings and weekends. PHYSICAL DEMANDS: Physical Demands- Sales Floor Team Member Frequency Never Almost Never Seldom Frequently Always Sitting X Standing X Walking X Bending over X Crawling X Reaching Overhead X Crouching X Kneeling X Balancing X Lifting and Carrying 10 lbs. or less X 11 to 25 lbs. X 26 to 50 lbs. X 51 to 75 lbs. X 76 to 100 lbs. X over 100 lbs. X Push/ Pull Max Force 0 to 20 lbs. X 21 to 39 lbs. X 40 to 59 lbs. X 60 to 100 lbs. X Goodwill of the Finger Lakes is an Equal Opportunity Employer. Minority/Female/Sexual Orientation/Gender Identity or Expression/Veteran/Disability

Job Description The cashier is responsible for general store related duties including operating a cash register, providing excellent customer service, and maintaining a clean, neat and safe work environment. This position may also be cross-trained and responsible for duties including, but not limited to, sorting, pricing, and stocking merchandise. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Greet customers in a friendly and enthusiastic manner within 10 seconds of arrival., • Maintain a friendly, helpful attitude toward the customer. Must possess professional service oriented etiquette at all times., • Assist customers in locating and selecting merchandise., • Address customer concerns in a courteous and respectful manner, while following retail policies. Seek assistance of supervisor, when necessary, to resolve concerns., • Record sales using the cash register while properly packaging merchandise., • Asks every customer for a Round-up donation, maintains a minimum of 25% round up average., • Ensure accurate payment collection., • Maintain proper cash balance in assigned till per over/under policy., • Maintain the sales floor, merchandise displays and other inventory in a clean, neat, and safe manner., • Stocks the sales floor with newly processed merchandise, fitting room go-backs, and new good items as directed., • Maintains interior and exterior of store in a neat, clean, organized manner (including but not limited to vacuuming, dusting, cleaning bathrooms, mopping floor)., • Act as a positive member of the team at the store by receiving and providing ideas or concerns to coworkers and management in a timely and supportive fashion., • Perform other duties as assigned by supervisor. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. This position is required to work nights, weekends, and holidays. EDUCATION AND/OR EXPERIENCE: High school diploma or GED preferred. Previous retail experience preferred LANGUAGE SKILLS: • Ability to read and understand documents such as receipts, time cards, policy manuals., • Ability to write routine reports., • Ability to speak effectively and communicate clearly to other employees and customers. MATHEMATICAL SKILLS: General math skills required. AVAILABILITY: Must have open and flexible availability, and be willing to work evenings and weekends. WORK ENVIRONMENT: While performing the duties of this job the employee is usually working in a comfortable and store environment. At times this employee may be exposed to the outside environment when receiving donations. The employee will also be exposed to the donation processing area which is a factory-like environment. PHYSICAL DEMANDS: Physical Demands- Cashier Frequency Never Rarely Occasionally Frequently Always Sitting X Standing X Walking X Bending over X Crawling X Reaching Overhead X Crouching X Kneeling X Balancing X Lifting and Carrying 10 lbs. or less X 11 to 25 lbs. X 26 to 50 lbs. X 51 to 75 lbs. X 76 to 100 lbs. X over 100 lbs. X Push/ Pull Max Force 0 to 20 lbs. X 21 to 39 lbs. X 40 to 59 lbs. X 60 to 100 lbs. X Goodwill of the Finger Lakes is an Equal Opportunity Employer. Minority/Female/Sexual Orientation/Gender Identity or Expression/Veteran/Disability

Job Description The Customer Service Team Leader is responsible for supporting the Store Manager by serving as the Manager on Duty (MOD) assuring safety, sales, production, programs and services, and other standards are maintained. This position will also partner with other members of the Retail Administration team, People Resources, and Workforce Development to ensure that all activities performed are in a manner consistent with the mission, vision, and values of Goodwill of the Finger Lakes. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Serves as Leader on Duty as dictated by schedule:, • Ensures safe work practices are followed at all times, • Ensures the facility is neat, clean, and organized to prevent injury or accident., • Ensures employees, volunteers, community service personnel, and others use safe work methods at all times., • Assists with supervising the daily cash drawer balances and deposits of store receipts:, • Assists with monitoring the operation of the cash registers to ensure the proper accountability of all transactions., • Balances cash and deposits store receipts as required., • Assists with the transmission of all required reports., • Assists with the supervision of all employees., • Reviews customer concerns and resolves appropriately., • Maintains interior and exterior of store in a neat, clean, organized manner (including but not limited to vacuuming, dusting, cleaning bathrooms, mopping floor)., • Performs the duties of various team member roles as staffing needs arise., • Asks every customer for a Round-up donation, maintains a minimum of 25% round up average., • Maintains proper security of all company assets., • Assists the Store Leader with store employee meetings as necessary for employees in assigned operation., • Assists in ensuring that store equipment is maintained in proper working order. Promptly notifies Maintenance Supervisor of defects, or IT Manager of problems relating to the computer systems and e-mail., • Contributes to the effectiveness of the store by performing all other tasks as assigned, which include coverage of the donation door, cashiering, and production of donated merchandise. SUPERVISORY RESPONSIBILITIES: Indirectly supervises store team members, volunteers, and community service personnel in assigned operation in accordance with the organization's policies and applicable laws. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. This position is required to work nights, weekends, and holidays. EDUCATION AND/OR EXPERIENCE: Associates degree preferred. Minimum of one year retail experience with at least six months supervisory experience. Or equivalent combination of education and experience. COMPUTER SKILLS: Must be proficient in Microsoft Word, Excel, and Outlook. LANGUAGE SKILLS: • Ability to read and understand documents such as time cards and policy manuals., • Ability to write routine reports., • Ability to speak effectively and communicate clearly to other employees and customers. MATHEMATICAL SKILLS: Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and sales volume. Able to apply basic financial and budgeting concepts. WORK ENVIRONMENT: While performing the duties of this job the employee is usually working in a comfortable and store environment. At times this employee may be exposed to the outside environment when receiving donations. The employee will also be exposed to the donation processing area which is a factory-like environment. SCHEDULING REQUIREMENTS: Must have open and flexible availability, and be willing to work evenings and weekends. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be able to travel for work-related programs and meetings. The employee is required to move stock, climb or balance on step‑ladders; stoop, kneel, crouch or crawl while setting up displays. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. The employee may bend and turn to evaluate donations moving from a bin to a processing table, as needed. The employee may also on occasion need to tag merchandise which requires use of at least one hand. Physical Demands- Customer Service Team Leader Frequency Never Almost Never Occasionally Almost always Always Sitting X Standing X Walking X Bending over X Crawling X Reaching Overhead X Crouching X Kneeling X Balancing X Lifting and Carrying 10 lbs. or less X 11 to 25 lbs. X 26 to 50 lbs. X 51 to 75 lbs. X 76 to 100 lbs. X over 100 lbs. X Push/ Pull Max Force 0 to 20 lbs. X 21 to 39 lbs. X 40 to 59 lbs. X 60 to 100 lbs. X We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law

Job Description SUMMARY: The Assistant Team Leader is responsible for supporting the Store Team Leader and assigned store(s) in the processing and merchandising of donations and new good merchandise. When serving as Leader on Duty (LOD) is responsible for assuring safety, sales, production, programs and services and other standards are maintained. This position will also partner with other members of the Donated Goods Retail Administration team, People Resources, and Workforce Development to ensure that all activities performed are in a manner consistent with the mission, vision, and values of Goodwill of the Finger Lakes. ESSENTIAL DUTIES AND RESPONSIBILITIES: Financial – Sustains growth through financial stewardship & fiscal responsibility. • Meets minimum daily quota set for assigned department of 12 Gaylords or more and 1,300 pounds or more., • Inspects donated merchandise, as required, analyzing quality and determining proper category., • Tallies each Gaylord that is processed, then weighs all summer, winter and biggie Gaylords and records onto tally sheets., • Responsible for recording ending weights at the end of the day and starting weights in preparation for the next day., • May be cross trained to work as a warehouse employee and/or Forklift Operator., • Receives and processes clothing pulls from the retail stores, inspecting quality, type of material, size and/or style of clothing, determining if it goes into a summer Gaylord, winter Gaylord or Biggie Gaylord., • Non-qualifying items go into a separate Gaylord and are re-routed to the clearance store., • Maintains workstation in an organized and safe manner free from food, drink, or other personal items. Key Values/Enabling Attributes: Trust – Making relationships as important as results; Doing the right thing even when no one is looking; Doing what we say we will do; Having the courage to resolve differences; Respecting the uniqueness of every individual. Collaboration – Engaging around ideas; Apologizing when appropriate; Taking care of each other and the business; Achieving greatness as One Goodwill; Partnering with our communities to serve our customers. Engagement – Valuing attitude and aptitude; Being an ambassador of Goodwill; Going above and beyond; Having fun and celebrating successes; Making life better for those around us. Ownership – Leading by example; Driving operational excellence; Holding one another accountable; Making Goodwill better every day; Taking responsibility to initiate solutions. Innovation – Encouraging continuous learning; Willing to take risks; Transforming from common to exceptional; Promoting breakthrough thinking; Embracing change. ALL OTHER PROJECTS AS ASSIGNED BY SUPERVISOR QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to demonstrate proficiency in meeting competencies required for position; able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill and/or ability required. EDUCATION AND EXPERIENCE: Minimum Qualifications (Education, Experience, Skills): • High School Diploma, GED, or equivalent experience., • Ability to be trained and take direction., • Ability to speak and read English proficiently., • Must be 18 years of age or older., • Must be able to use a calculator to add and subtract numbers., • Ability to pass a background check and drug screen, where applicable LANGUAGE SKILLS: Ability to speak and read English proficiently. Able to read and write reports, compile data as needed. Communicates effectively with others and provides essential customer service duties either verbally or via computer e-mail. REASONING ABILITY: Able to define problems, collect data, establish facts, and draw valid conclusions. Able to interpret instructions furnished in written, oral or diagram form. WORK ENVIRONMENT: While performing the duties of this job the employee is usually working in a combination of a warehouse and retail store environment. At times this employee may be exposed to the outside environment. The noise in this environment will be moderate to loud. May require travel to other states or Goodwill territories. AVAILABILITY: Must have open/flexible availability and be willing to work evenings & weekends. PHYSICAL DEMANDS: Physical Demands- After-Market Manager Frequency Never Rarely Occasionally Frequently Always Sitting X Standing X Walking X Bending over X Crawling X Reaching Overhead X Crouching X Kneeling X Balancing X Lifting and Carrying 10 lbs. or less X 11 to 25 lbs. X 26 to 50 lbs. X 51 to 75 lbs. X 76 to 100 lbs. X over 100 lbs. X Push/ Pull Max Force 0 to 20 lbs. X 21 to 39 lbs. X 40 to 59 lbs. X 60 to 100 lbs. X We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law

Job Description The Softline Processor is responsible for production in the softline department. This individual will sort, hang, tag, and label products according to standard operating procedures. They will also provide excellent customer service and maintain a clean, neat, and safe work environment. This position may also be cross-trained and responsible for additional duties. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Accurately assess and sort softline products based on quality standards., • Accurately tag and label products based description within production system., • Generates a minimum of 8000.00 in store sales from items produced during every two week production period., • Continuously put forth effort in increasing and demonstrating knowledge of apparel, accessory, shoe and other softline product brands., • Maintain a friendly and helpful attitude toward our customers and team members;, • Greet customers in a friendly and enthusiastic manner;, • Must follow Goodwill of the Finger Lakes values at all times;, • Address customer concerns in a courteous and respectful manner, while following retail policies. Seek assistance of supervisor, when necessary, to resolve concerns., • Act as a positive member of the team by receiving and providing ideas or concerns to coworkers and management in a timely and supportive fashion., • Maintains clean, stocked, and prepared work stations, requests needed supplies to supervisor., • Maintains interior and exterior of store in a neat, clean, organized manner (including but not limited to vacuuming, dusting, cleaning bathrooms, mopping floor), • Perform other duties as assigned by supervisor. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. This position is required to work nights, weekends and holidays. EDUCATION AND/OR EXPERIENCE: High school diploma or GED preferred. Previous retail experience preferred. LANGUAGE SKILLS: • Ability to read and understand documents such as time cards and policy manuals., • Ability to complete daily production reports., • Ability to speak effectively and communicate clearly to team members and customers. WORK ENVIRONMENT: While performing the duties of this job the employee is usually working in a store environment. At times this employee may be exposed to the outside environment when receiving donations. The employee will also be exposed to the donation processing area which is a warehouse-like environment. Noise level is usually moderate. Availability: Must have open and flexible availability, and be willing to work nights, weekends, and holidays. PHYSICAL DEMANDS: Physical Demands- Softline Processor Frequency Never Almost Never Occasionally Frequently Always Sitting X Standing X Walking X Bending over X Crawling X Reaching Overhead X Crouching X Kneeling X Balancing X Lifting and Carrying 10 lbs. or less X 11 to 25 lbs. X 26 to 50 lbs. X 51 to 75 lbs. X 76 to 100 lbs. X over 100 lbs. X Push/ Pull Max Force 0 to 20 lbs. X 21 to 39 lbs. X 40 to 59 lbs. X 60 to 100 lbs. X Addendum: The production rates seen in this description are based on a workweek of 37.5 hours. Varying full time and part time classification production sale expectations will be calculated using the table below. 20 hours $4,267 25 hours $5,333 30 hours $6,400 37.5 hours $8,000 We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law

Job Description The Donor Greeter is responsible for general donation door related duties including accepting donations, providing excellent customer service, and maintaining a clean, neat, and safe work environment. They are also responsible for the separation of goods by category at the donation door. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Assist customers in bringing donations inside., • Ensure accurate donation log reporting., • Sorts donations into proper equipment for processing and transportation., • Properly labels all equipment., • Responsible for assisting in loading and unloading of merchandise and equipment onto/off trucks as needed., • Ensure safety procedures are followed during packing and movement of equipment., • Maintain a friendly, helpful attitude toward the customer. Must possess professional service oriented etiquette at all times., • Greet customers in a friendly and enthusiastic manner within 10 seconds of arrival, • Handle customer concerns in a courteous and respectful manner, while following retail policies. Seek assistance of supervisor, when necessary, to resolve concerns., • Maintains interior and exterior of store in a neat, clean, organized manner (including but not limited to vacuuming, dusting, cleaning bathrooms, mopping floor), • Act as a positive member of the team at the store by receiving and providing ideas or concerns to coworkers and management in a timely and supportive fashion., • Perform other duties as assigned by supervisor. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. This position is required to work nights, weekends, and holidays. EDUCATION AND/OR EXPERIENCE: High school diploma or GED preferred. Previous retail experience preferred LANGUAGE SKILLS: • Ability to read and understand documents such as time cards and policy manuals., • Ability to write routine reports., • Ability to speak effectively and communicate clearly to other employees and customers. MATHEMATICAL SKILLS: General math skills required. WORK ENVIRONMENT: While performing the duties of this job the employee is usually working in a comfortable and store environment. At times this employee may be exposed to the outside environment when receiving donations. The employee will also be exposed to the donation processing area which is a factory-like environment. AVAILABILITY: Must have open and flexible availability, and be willing to work evenings, weekends, and holidays. Physical Demands: Physical Demands- Donor Greeter Frequency Never Almost Never Occasionally Frequently Always Sitting X Standing X Walking X Bending over X Crawling X Reaching Overhead X Crouching X Kneeling X Balancing X Lifting and Carrying 10 lbs or less X 11 to 25 lbs. X 26 to 50 lbs. X 51 to 75 lbs X 76 to 100 lbs X over 100 lbs X Push/ Pull Max Force 0 to 20 lbs. X 21 to 39 lbs. X 40 to 59 lbs. X 60 to 100 lbs. X Goodwill of the Finger Lakes is an Equal Opportunity Employer. Minority/Female/Sexual Orientation/Gender Identity or Expression/Veteran/Disability

Job Description The ADC Donor Greeter is responsible for including but not limited to general donation center related duties such as; accepting donations, providing excellent customer service, and maintaining a clean, neat, and safe work environment. This position is also responsible for sorting, cleaning, and packaging merchandise to be shipped and sold at stores. In some instances you may also be responsible for stocking merchandise and conducting sales. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Assist customers in bringing donations inside., • Ensure accurate donation log reporting., • Records donations using the daily tracking methods., • Sorts donations into proper equipment for processing and transportation., • Properly labels all equipment., • Responsible for assisting in loading and unloading of merchandise and equipment onto/off trucks as needed., • Ensure safety procedures are followed during packing and movement of equipment., • Maintain a friendly, helpful attitude toward the customer. Must possess professional service oriented etiquette at all times., • Greet customers in a friendly and enthusiastic manner within 10 seconds of arrival, • Address customer concerns in a courteous and respectful manner, while following retail policies. Seek assistance of supervisor, when necessary, to resolve concerns., • Maintains interior and exterior of store in a neat, clean, organized manner (including but not limited to vacuuming, dusting, cleaning bathrooms, mopping floor), • Act as a positive member of the team at the store by receiving and providing ideas or concerns to coworkers and management in a timely and supportive fashion., • Sort, test, and clean items for quality and processing., • Ensure accurate payment collection if necessary., • Perform other duties as assigned by supervisor. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. This position is required to work weekends and holidays. EDUCATION AND/OR EXPERIENCE: High school diploma or GED preferred. Previous retail experience preferred. LANGUAGE SKILLS: • Ability to read and understand documents such as receipts, time cards, policy manuals., • Ability to write routine reports., • Ability to speak effectively and communicate clearly to other employees and customers. MATHEMATICAL SKILLS: General math skills required. WORK ENVIRONMENT: While performing the duties of this job the employee is usually working in a comfortable environment. At times, this employee will be exposed to the outside environment when receiving donations. The employee may be in a solitary work environment. AVAILABILITY: Must have open and flexible availability, and be willing to work evenings, weekends, and holidays. PHYSICAL DEMANDS: Physical Demands- ADC Donor Greeter Frequency Never Rarely Occasionally Frequently Always Sitting X Standing X Walking X Bending over X Crawling X Reaching Overhead X Crouching X Kneeling X Balancing X Lifting and Carrying 10 lbs. or less X 11 to 25 lbs. X 26 to 50 lbs. X 51 to 75 lbs. X 76 to 100 lbs. X over 100 lbs. X Push/ Pull Max Force 0 to 20 lbs. X 21 to 39 lbs. X 40 to 59 lbs. X 60 to 100 lbs. X Goodwill of the Finger Lakes is an Equal Opportunity Employer. Minority/Female/Sexual Orientation/Gender Identity or Expression/Veteran/Disability

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