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Job Description Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description & Physical Demand Analysis Position Title: Assistant Store Manager Department: Retail Reports To (Title): Retail Store Manager Position Type: FLSA - Non-Exempt Supervising Staff: General Purpose: The Assistant Store Manager will coordinate and support activities to optimize store revenues and savings, improve productivity, and ensure thedelivery of outstanding service to all customers. She/he will be responsible for the efficient and profitable management of the retail location when the store manager is unavailable. Essential Functions: Here are the duties that define the core responsibilities of the job. -Operate in accordance with the established hours of business and is properly staffed -Ensure that general conditions of store meet high standards at all times -Ensure performance standards and goals are met regularly -Control and minimize store expenses -Maintain a supply of cash and change sufficient to meet daily business needs -Ensure that the premises are at all times safe for customers and employees -Ensure excellent customer relations are maintained, including training employees to greet, thank, or converse with customers and donors, monitoring their performance -Schedule interviews, and recommend hiring of store employees -Conduct initial training, recurrent training, or training in new skills, policies, or procedures -Assist store manager with employee performance evaluation and discussion -Assist store manager to recommend raises for employees -Enforce corporate personnel, loss prevention and operational policies and procedures -Investigate and resolve employee complaints, grievances, or conflicts -Ensure that employees accurately and properly record all hours worked -Process, price, tag, hang, and display merchandise to maximize sales -Recommend ways to increase sales, efficiency -Develop and expand local donor base -Establish and monitor sound cash-handling procedures consistent with company policy -Prepare, review, approve, and/or submit sales reports, invoices, donor logs, cash reports, petty cash requests, etc. as required -Answer employees’ questions as to policies, procedures, etc. -Schedule and conduct periodic store-employee meetings to discuss new matters or particular problems -Ensure that the store is adequately but not excessively stocked with merchandise at all times -Organize back-room production area to optimize merchandise output -Ensure that employees have been trained in and are complying with security policies and procedures -Train employees on loss prevention policies -Establish and monitor sound cash- handling procedures consistent with company policy -Train employees on loss prevention policies -Ensure timely bank deposits either personally or by higher management -Maintain excellent cleanliness of the store, including restrooms, donation center, and back room -Ensure safety and security of store assets and premises -Conduct employee bag and locker checks regularly -Prepare, review, approve and/or submit sales reports, invoices, donor logs, cash reports, petty cash requests -Prepare and review banking documents, such as, deposit slips, and compare to store reports -Prepare, review and/or approve sales reports, invoices, donor logs, cash reports, petty cash and -Responsible for payroll reconciliation in the absence of the Store Manager. Qualifications: Describe the minimum educational and experience requirements/preferences. -Some college preferred. High school diploma, GED equivalency required, or its equivalent in courses of business or marketing -Undergone two (2) years of supervisory experience and two (2) years of retail experience -Experience with supervision and training direct reports in all aspects of store operations -Must be able to work flexible hours Skills Required: Describe the minimum skills required or preferred -Outstanding organizational skills -Ability to calculate amounts -Working knowledge of computers and Microsoft Office applications Scope of Responsibility & Positions Supervised: Where applicable describes level of authority, decision making discretion, consequences of actions, supervisory and fiscal responsibility. Provide metrics where possible. Level of supervision received. -Directly supervises sales people, and production staff. -Reports directly to retail manager Special Working Conditions: Describe unusual working conditions or environmental factors. -The work environment is mostly indoors. Donated goods may be at times dusty or soiled. -May be required to wear Personal Protective Equipment.

Job Description Job Title: Sr. Manager, Field Marketing Job Type: Full Time, Exempt Reports To: CMO Location: Remote – hiring for 3 roles in 3 separate regions: • East Coast, with preference for NY/NJ area (open to additional locations), • Central – Midwest, with preference for Chicago area (open to additional locations), • Central –Sunbelt, with preference for Atlanta or Texas (open to additional locations) SUMMARY We are seeking a strategic and hands-on Sr. Manager, Field Marketing to lead our regional field marketing efforts, in 1 of 3 key regions – East Coast, Central/Sunbelt, and Central/Midwest. (The Field Marketing team will be comprised of 3 Sr. Manager roles, all reporting into a Sr. Director of Field Marketing based in Southern California.) This role will help drive brand awareness, guest acquisition, and local market sales through innovative, data-driven, and community-focused marketing initiatives. The Sr. Manager, Field Marketing will collaborate closely with cross-functional partners, including Operations, Digital Marketing, and Franchise Development, to deliver results in both franchise and company-owned markets. This is a highly visible role for someone who combines big-brand experience with entrepreneurial drive and the ability to create scalable systems while also rolling up their sleeves to make an immediate impact. JOB DUTIES (include but are not limited to the following) • Field Marketing Strategy, • Build and execute field marketing strategies to drive guest traffic, trial, and community engagement., • Develop scalable programs for grand openings, local store marketing, regional campaigns, and community partnerships., • Use data and analytics to identify high-impact market opportunities and optimize performance across regions., • Partner with the Brand Marketing and Digital teams to localize national campaigns and ensure seamless execution., • Foster collaboration, knowledge sharing, and accountability across the team., • Franchise & Cross-Functional Collaboration, • Build strong relationships with franchisees and provide marketing guidance and support to help them achieve their sales goals., • Collaborate with Operations, Digital Marketing, and Product teams to ensure alignment on initiatives and consistent brand execution., • Serve as a marketing liaison to regional leadership and franchise advisory groups., • Budget Management, • Manage the field marketing budget effectively, ensuring ROI-driven decision-making and prudent allocation of resources., • Track and report on program performance, providing insights and recommendations with leadership., • Community Engagement & PR Support, • Lead local community marketing initiatives, sponsorships, and partnerships to build brand goodwill and increase store visibility., • Support local PR activations in collaboration with the Brand Marketing team. WHY JOIN US? • Play a pivotal role in shaping our field marketing function during an exciting stage of growth., • Work in a fast-paced, entrepreneurial environment with a passionate, supportive team., • Competitive compensation, benefits, and growth opportunities., • The chance to shape a beloved global bakery brand and bring it to communities nationwide. QUALIFICATIONS & SKILLS • Bachelor's degree in Business, Marketing, or related field., • 5+ years of experience in Field Marketing or Regional Marketing roles, • Experience at a major consumer brand (food, beverage, or retail preferred), with exposure to an emerging / high-growth brand a plus., • Relationship-builder – exceptional ability to influence and collaborate with cross-functional partners and franchise operators., • Hands-on – equal parts strategic leader and scrappy doer, knowing how to build scalable systems, yet not afraid to roll up your sleeves., • Analytical mindset – comfortable using data to inform decisions, measure impact, and optimize performance., • Ability to travel – willingness to travel regularly (up to 40%) across assigned region and nationally for key initiatives., • Strong project management and organizational skills., • Foster a collaborative team environment., • Excellent communication and negotiation skills., • A passion for food and an understanding of customer trends in the bakery market., • Experience in the QSR space &/or franchise brand experience highly preferred., • Proficient in MS Office – Excel, Word, Powerpoint.

Job Description Who We Are Fuelled by passion, KAYALI was founded in 2018 by beauty mogul and fragrance fanatic, Mona Kattan. Translating to ‘my imagination’ in Arabic, KAYALI provides a modern fragrance experience inspired by Mona’s rich Middle Eastern heritage and the art of layering scents to help you create your mood; where sharing scents is a ritual and smelling good is both an act of goodwill and self-love. Mona collaborates with some of the world’s most renowned perfumers and sources the finest ingredients to create unique juices that are infinitely memorable, long-lasting, and cruelty-free. Each luxurious fragrance is an ode to true craftsmanship and tells a special story, from the addictive notes to the multi-faceted jewelled bottles. Our Mission To make everyone feel like the diamond they are! To build a global community of fragrance lovers through the power of scent and by providing them with the most innovative & luxurious fragrances, education and sharing our Middle Eastern fragrance rituals with the world. Summary KAYALI is seeking a strategic and results-driven Sales Director to lead our Account Management, Education, and Field Sales Teams. This NYC-based role is responsible for driving retail sales, expanding market share, and strengthening brand presence across key retail partners. The ideal candidate is a proven leader with deep beauty industry experience, strong analytical skills, and a passion for building high-performing teams. Essential Duties and Responsibilities Sales & Business Development · Own and deliver annual retail sales plans, including targets for core products and new launches, ensuring alignment with overall brand goals. · Develop and implement strategic initiatives that support global and regional priorities, driving sustainable and profitable growth. · Increase brand rank and market share across key retail accounts through integrated education, field strategy, and marketing collaboration. · Partner with internal teams to tailor region-specific strategies that address local market dynamics and consumer behavior. · Set by-door sales targets and create tactical plans to support performance, leveraging data and insights to prioritize opportunities. · Identify and pursue new distribution channels to expand market reach and reinforce brand positioning. Retailer Relationship Management · Act as the senior liaison for all retail partners, fostering strong, collaborative relationships and ensuring mutual business success. · Lead joint business planning sessions with retailers to align forecasts, promotional calendars, and inventory strategies. · Negotiate commercial terms, exclusives, and marketing support to maximize visibility and sales potential. · Ensure consistent execution of corporate retail initiatives across all field teams, maintaining brand standards and excellence. · Manage retail budgets, including travel & expenses, freelance staffing, and event activations, ensuring efficient resource allocation. Team Leadership & Development · Lead and mentor the Account Management team, fostering strong partnerships and driving business development excellence. · Inspire and manage Education and Field Sales teams, including Regional Sales & Training Managers and Account Coordinators, to deliver on KPIs and elevate brand presence. · Design and maintain effective call cycles and door visit strategies that prioritize high-impact locations and growth opportunities. · Partner with HR and internal stakeholders to build infrastructure, tools, and programs that support talent development and retention. · Cultivate a high-performance culture rooted in accountability, collaboration, and brand excellence. · Establish clear KPIs and hold teams accountable for sales targets, forecasting accuracy, and execution standards. Cross-Functional Collaboration · Work closely with Marketing to develop and execute go-to-market strategies for product launches and promotional campaigns. · Collaborate with Supply Chain and Finance to ensure accurate forecasting, demand planning, and profitability across accounts. · Partner with Visual Merchandising to enhance in-store presence and ensure consistent execution of brand visuals. Performance & Analytics · Monitor sell-out performance across accounts, identifying opportunities to close gaps and accelerate growth. · Provide regular business reporting, sales analysis, and actionable insights to executive leadership. · Stay informed on industry trends, competitor activity, and evolving retail dynamics to inform strategy and decision-making. · Conduct regular market visits, team check-ins, and performance reviews to ensure alignment and execution. · Deliver timely business recaps, market feedback, and competitive insights to internal teams. Requirements • 10+ years of sales leadership experience in beauty, cosmetics, or consumer goods, with a focus on account management, education, and field team leadership., • Proven track record of driving revenue growth and increasing market share in retail environments., • Established relationships with key retailers; Sephora experience strongly preferred., • Strong analytical skills and business acumen, with experience in forecasting and retail performance analysis., • Excellent communication, negotiation, and presentation abilities., • Highly organized, with the ability to manage multiple priorities in a fast-paced environment., • Bachelor’s degree in Business, Marketing, or a related field preferred., • Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint)., • Premium Medical/Dental/Vision coverage, • Find Your Magic Days, • Volunteer Day, • Professional Development Days, • Birthday leave, • Egg Freezing Benefits, • Employee discounts on Kayali products

Job Description Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description & Physical Demand Analysis Position Title: ADC Leader Department: Retail Reports To (Title): Regional VP of Operations Position Type: FLSA - Non-Exempt Supervising Staff: General Purpose: The Attended Donation Center (ADC) Leader will play a pivotal role in coordinating and bolstering activities aimed at optimizing and maximizing donor satisfaction, store revenue and cost savings while enhancing productivity and ensuring exceptional service delivery for our donors and customers. The candidate will have a keen focus on donor and customer experience. The candid will spearhead the efficient and profitable management of the ADC/Mini Shop location. The ADC Leader is expected to champion operational excellence by adhering to Goodwill NYNJ standards and exhibiting attention to detail. Emphasizing donor experience, the leader will prioritize training, and foster a culture of continuous learning. Thriving in a dynamic and fast-paced setting, the ideal candidate will assume ownership of their responsibilities with zeal, embodying a passion for thrift and upholding the values inherent in Goodwill’s mission. Essential Functions: Here are the duties that define the core responsibilities of the job. -Operate the location in accordance with its established hours of business and ensure the location is properly staffed. -Ensure that general conditions of location always meet established standards and engage with appropriate retail and facilities leaders as needed to ensure such conditions. • Prepare, review, approve and/or submit sales reports, invoices, donor logs, cash reports, petty cash requests MERCHANDISING/ VISUAL • Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies., • Ensure the selling floor is neat, clean, organized and reflects the correct visual standards., • Ensure presentation of all windows, displays, fixtures and all visual areas are reflective of current visual direction and are inviting to potential donors, all signage is inviting to donors. Qualifications: Minimum educational and experience requirements/preferences. -Some college preferred. High school diploma, GED equivalency required, or its equivalent in courses of business or marketing -Two (2) years of supervisory experience and two (2) years of retail experience. -Experience with supervision and training direct reports. -Must be able to work flexible hours including weekends. Skills Required: Describe the minimum skills required or preferred -Outstanding organizational skills -Ability to calculate amounts -Working knowledge of computers and Microsoft Office applications Scope of Responsibility & Positions Supervised: -Directly supervises sales specialists, and donor staff. Special Working Conditions: Unusual working conditions or environmental factors. -The work environment is mostly indoors. Donated goods may be at times dusty or soiled. -May be required to wear Personal Protective Equipment

Job Description Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description & Physical Demand Analysis Position Title: Store Manager Department: Retail Reports To (Title): Regional/District Manager Position Type: FLSA - Non-Exempt Supervising Staff: YES General Purpose: In a few brief sentences, summarize the primary duties and responsibilities. Our Store Managers are entrepreneurs that lead store teams to drive incremental sales growth, embed Brand in the fabric of your market, provide a level of customer service that consistently exceeds expectation and cultivates high performing teams. You drive operational excellence through understanding of Goodwill NYNJ standards and obsessive attention to detail. You make training a priority and cultivate and environment of learning. You thrive in a fast-paced environment that empowers you to truly be the owner of your business. You have a passion for thrift and embody the values of Goodwill’s mission. Essential Functions: Describe the duties that define the core responsibilities of the job. DRIVE FOR RESULTS • Analyze available sales reports and data to assess the needs of the business and create business strategies based that analysis., • Set KPI goals (ATV, UPT and conversion) and hold team accountable for achieving., • Continuously coach and motivate team to meet assigned goals and expectations., • Ensure development of associates’ sales techniques and product knowledge to maximize sales growth., • Demonstrate sales leadership for the team by playing an active role on the selling floor., • Collaborate with Regional/District Manager and Marketing to identify marketing opportunities to drive sales. CUSTOMER SERVICE • Ensure all associates provide the highest level of customer service., • Drive Goodwill brand loyalty through coaching sales team to share knowledge of Goodwill Rewards program and Mission, consistently educating customers of the benefits of participation., • Drive customer loyalty through coaching and accountability of store teams to capture customer data utilizing Company tools (POS), for the purpose of connecting with the customer, building relationships and personalizing future customer development opportunities., • Cultivate customer relationships by knowing and engaging repeat clientele., • Resolve all customer complaints and issues quickly, efficiently and with respect resulting in an overall positive experience. OPERATIONS • Ensure cash control procedures are properly followed including bank deposits, safe funds and petty cash., • Manage store P&L by managing controllable expenses and labor cost., • Effective scheduling to maintain adequate floor coverage and consistent processing of donations while maintaining payroll budgets., • Ensure staff is trained in all areas of appropriate register usage and maintenance., • Partner with Loss Prevention to ensure adherence to Loss Prevention policies and proactively identify trends that minimize loss Company property and funds., • Protect store assets and inventory. Bring any Loss Prevention concerns to the Regional/District Manager’s attention., • Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management and transfer process., • Maintain a neat, clean and safe working environment in the production room., • Maintain and replenish the sales floor, cashwrap and donations area., • Responsible for the accuracy of product assessment, boutique product selection and pricing where applicable., • Ensure stock room is maximizing production of donations and flow of product to the sales floor is quick and efficient., • Flex the stockroom to account for seasonal needs and donation fluctuations to maximize capacity., • Ensure that donations are treated with respect when received from the donor., • Ensure that donations presort is completely effectively to support quick processing to the sales floor., • Responsible for measuring and increasing inventory productivity to meet set targets., • Responsible for execution of production during assigned shifts., • Ensure all policies and procedures are adhered to keeping up to date on all amendments. MERCHANDISING/ VISUAL • Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies., • Partner with the warehouse and District Manager to ensure appropriate assortment and inventory levels for the store., • Identify and communicate product concerns in a timely manner., • Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times., • Ensure presentation of all windows, displays, fixtures and all visual areas are reflective of current visual direction. HUMAN RESOURCES • Recruit, train, and develop team ensuring all positions are filled in a timely manner with qualified candidates., • Continually assess employee level of proficiency in their role and provide training in a timely manner to ensure they have the tools required to meet expectation., • Champion, implement and provide follow-up for all training programs rolled out by the corporate office., • Continually evaluate the performance of each member of the team and provide consistent feedback to ensure improvement, develop bench strength and plan for succession. Utilize Company tools and documents to support., • Resolve all employee relation issues in a timely and effective manner, partnering with HR when necessary., • Ensure integrity of payroll and the payroll process., • Ensure grooming standards are professional, reflective of Brand image and adhered to at all times. Qualifications: Describe the minimum educational and experience requirements/preferences. The following qualifications are required: • High School Diploma or Equivalent required. Bachelor’s Degree preferred., • Minimum 5 years’ experience in retail store management position., • Proficiency in Microsoft suite and ability to adapt to internal applications., • Strong interpersonal and communication skills (verbal and written)., • Must be able to stand for long periods of time and able to push/pull up to 50lbs., • Must have open availability and able to work holidays. Your schedule will be based on business needs. Skills Required: Describe the minimum skills required or preferred • Proven ability to drive and exceed individual and store results., • Proven ability to build lasting relationships with colleagues., • Ability to adapt to and engage with internal and external customers., • Good verbal and written communication skills with customers, sales leadership team and colleagues., • Demonstrated collaborative skills and ability to work well within a team., • Ability to receive feedback and take action when appropriate., • Accuracy and attention to detail required., • Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays. Special Working Conditions: Describe unusual working conditions or environmental factors. • See Attached Physical Demand Analysis

Job Description Who We Are Fueled by passion, KAYALI was founded in 2018 by beauty mogul and fragrance fanatic, Mona Kattan. Translating to ‘my imagination’ in Arabic, KAYALI provides a modern fragrance experience inspired by Mona’s rich Middle Eastern heritage and the art of layering scents to help you create your mood; where sharing scents is a ritual and smelling good is both an act of goodwill and self-love. Mona collaborates with some of the world’s most renowned perfumers and sources the finest ingredients to create unique juices that are infinitely memorable, long-lasting, and cruelty-free. Each luxurious fragrance is an ode to true craftsmanship and tells a special story, from the addictive notes to the multi-faceted jeweled bottles. Our Mission To make everyone feel like the diamond they are! To build a global community of fragrance lovers through the power of scent and by providing them with the most innovative & luxurious fragrances, education and sharing our Middle Eastern fragrance rituals with the world. Summary We’re excited to welcome an Education and Events Manager to our dynamic New York team! In this role, you’ll report directly to the VP of Sales and Marketing, Americas, and play a key part in shaping how our brand connects with consumers and retail partners across the region. You’ll lead the development and execution of best-in-class education and consumer-facing event strategies that drive sales, build brand equity, and foster lasting customer relationships. From designing engaging training content to orchestrating impactful in-store and out-of-store events, you’ll collaborate closely with internal teams (Field Sales, Brand Marketing, Creative, etc.) and external partners (retailers, vendors, and more). This is a unique opportunity to make a meaningful impact, inspire through education, and bring your passion for fragrance to life. The ideal candidate is a relationship-builder with a love for beauty and a drive to innovate. This role is based in our New York City office and will require travel throughout the Americas as needed. Essential Duties and Responsibilities Education Strategy & Execution • Develop and implement an annual education strategy aligned with Americas Sales & Marketing objectives and global brand priorities., • Create and manage a variety of training content, including but not limited to videos, digital learning tools, printed materials, and live training guides., • Host digital training events in partnership with internal and external teams to support retailer opportunities and deepen client engagement., • Serve as the main point of contact for all retailer store teams + Education & Events teams, ensuring alignment and consistent communication., • Collaborate with the Creative team to develop and produce compelling education and event toolkits that support core strategies and new product launches., • Partner with Global Education to ensure consistent storytelling and alignment across markets., • Deliver scalable training programs that highlight product innovation and empower field teams. Event Management • Own the in-store event calendar, activations, and materials for all Sephora FSC and store-generated events., • Curate retailer-specific events that align with brand and consumer priorities, driving strong sales and achieving store-level ROI., • Develop and execute “event in a box” programs to support training initiatives across the Americas., • Collect and analyze event data to optimize future initiatives and share post-event recaps with leadership, highlighting wins, opportunities, and ROI., • Maintain seasonal Master Event Listings and share best practices with field teams., • Forecast and coordinate logistics for retailer gratis programs and event needs. Leadership & Collaboration • Partner with leadership to mentor and inspire high-performing sales and education teams., • Set and manage clear sales and education goals, ensuring consistent achievement across initiatives., • Champion cross-functional collaboration to ensure seamless execution of global education and event strategies., • Work closely with Brand Marketing to support launch events with tailored education programs. Budget & Operations • Manage the education and events budget, including TOAs, samples, toolkits, and retailer/field gratis., • Monitor competitive brand events and share insights with leadership to inform strategy. Requirements • 5+ years of experience in beauty education and events, ideally within the fragrance category, • Experience in prestige beauty, SEPHORA experience preferred, • Proven success in developing and executing training and event programs with key retailers., • Based in the NYC area and able to commute to the office 4 days per week (Mon – Thus)., • Willing and able to travel throughout the Americas as needed; valid passport required., • This position requires up to 60-70% percent domestic travel and may include some international travel, • Must possess a valid state driver’s license, good driving record and required auto insurance policy, • Strong leadership and interpersonal skills—dynamic, collaborative, and influential., • Highly organized with excellent time management, prioritization, and analytical abilities., • Creative and entrepreneurial mindset with a passion for beauty and innovation., • Outstanding written and verbal communication skills., • Proficient in Microsoft Office Suite with professional email etiquette., • Advanced user of Excel and PowerPoint., • Comfortable working in a fast-paced, entrepreneurial environment., • Premium Medical/Dental/Vision coverage, • Find Your Magic Days, • Volunteer Day, • Professional Development Days, • Birthday leave, • Egg Freezing Benefits, • Employee discounts on Kayali products, • Product gifting Kayali is committed to building diverse and inclusive teams and upholding an equal employment workplace that is free from discrimination. We hire stellar individuals regardless of their race, color, ancestry, religion, gender identity, national origin, sexual orientation, age, marital status, medical conditions, disability, or veteran status. If you need reasonable accommodations at any point in the application or interview process, please let us know.

Job Description Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description & Physical Demand Analysis Position Title: Operations Associate Department: Retail Reports To (Title): Warehouse Operations Manager Position Type: FLSA - Non-Exempt Supervising Staff: No General Purpose: In a few brief sentences, summarize the primary duties and responsibilities. The Operations Associate is essential to the efficient operation of the South Hackensack warehouse, which serves Goodwill New York / New Jersey’s fleet of retail stores, outlets, and donation centers. The Operations associate contributes to the safe and efficient transport, handling, and storage of donated goods and supplies. They perform duties to achieve organizational, team and personal goals that are measured through revenue and process integrity. They act as a Brand Ambassador through their actions, exemplifying Goodwill NYNJ core values. Essential Functions: Describe the duties that define the core responsibilities of the job. • Ability to safely operate all power equipment to execute daily responsibilities., • Ensure all product containers (crates, bins, pallets) from stores and donation centers are placed in the offload zone in the designated area. • Review incoming material to ensure that the contents are appropriately labeled. Report any findings to leadership for review and partner with leadership to clarify labels when needed. • Ensure that all store requests for equipment, products and supplies are staged accurately in the grids. • Assist drivers with the loading and unloading of trucks, ensuring the accuracy of cargo sent/received. • Adhere to all Safety and Loss Prevention policies and procedures., • Responsible for reporting all incidents of property loss (equipment, product etc.) to the Director of Logistics and VP of Asset Protection. • Maintain safe work conditions at all times. Responsible for reporting all safety hazards, potentially hazardous conditions, and unsafe practices to the Director of Logistics and Director of Health and Safety. • Ensure that all hazardous materials are stored properly in accordance with safety Guidelines. • Responsible for ensuring that all power equipment is fully functional prior to each use. Report any findings to the Warehouse Operations Manager and/or Director of Logistics immediately. • Attend and actively participate in all required safety training, drills and exercises., • Ensure actions are consistent with Goodwill ethics, policies, procedures, goals and mission. • Adhere to established trash schedule to facilitate the timely turnaround of equipment to go back into circulation. • Assist Ecommerce department with inventory movement from the dock to Ecommerce shipping area. • Transfer books/media received from stores and donation centers into gaylords for Salvage. • Complete detailed list of shipment goods in the form of a receipt for Salvage vendor or their agent at the time of goods pick-up. Completed documents are to be immediately submitted to the Director of Logistics. • Responsible for ensuring the cleanliness of areas in which daily duties are performed. This includes but is not limited to picking up all items on the floor after completion of your task in each area, sweep and dispose of broken/dropped items immediately upon identifying them and check for and discard all debris/trash in the warehouse parking lot as assigned. • Responsible for ensuring the safety of areas in which daily duties are performed, ensuring that equipment/bales are stacked safely, all driveways/walkways are free and clear of obstructions and all doorways/dock doors are fully passable. • Be a Brand ambassador by providing excellent customer service in all interactions with customers, donors and vendors. • Adhere to break schedule as provided to ensure appropriate coverage to minimize impact to productivity and safety. • Perform other related duties, as assigned. Qualifications: Describe the minimum educational and experience requirements/preferences. Who You Are • High School Diploma or equivalent required., • Warehouse experience preferred., • Forklift operating license preferred., • Must be able to work a flexible schedule (Mon-Sat)., • Must be able to execute multiple tasks in a fast-paced environment., • See Attached Physical Demand Analysis Approvals: Employee: Date: Print Signature Direct Supervisor: Date: Print Signature District Manager: Date: Print Signature Vice President: Date: Print Signature

Job Description Goodwill NYNJ Job Description POSITION TITLE: Outlet Customer Service/Floor Supervisor REPORTS TO: Outlet Store Manager Our Mission Goodwill Industries empowers individuals with disabilities and other barriers to employment to gain independence through the power of work. The first Goodwill in the New York Metropolitan area originated in Brooklyn in 1915. Over 100 years later, we’re helping more than 45,000 people a year — through our 40 stores and 57 programs - to more fully and independently participate in society. Overview The Outlet Customer Service/ Floor Supervisor is responsible for supporting the Outlet Store Manager in the daily Front Operation of the Outlet and overall customer service experience. This includes to ensure that all office and Cash handling is in compliance with Goodwill Policy and Procedure. He/she will demonstrate leadership by modeling the Goodwill NYNJ CARE service standards to elevate Outlet sales performance. This individual will help to train, develop and coach all Front-End Store associates/Outlet Specialists to achieve all set expectations. The Customer Service / Floor Supervisor can execute all operational functions to Brand standards and drive positive customer experiences in the absence of the Store Manager. Key Responsibilities • First and foremost, through front end leadership, ensure that operational policies and procedures are being properly carried out at the store level and customer satisfaction standards are being met within the Outlet, • Ensure the best possible experience and that every customer is engaged, and they receive the best possible service and the atmosphere is positive and safe., • Ensure all Merchandise Rotations are executed smoothly, and the Outlet Atmosphere is positive and safe for all customers. (This includes crowd control and safety reinforcement), • (This includes crowd control and safety reinforcement), • Meet and exceed customer expectations, driving positive sales growth and Brand experience by modeling the CARE service model., • Ensure the Outlet selling floor is neat, clean, organized and always reflects the correct visual image. (including cash wrap and Outlet front entrance.), • Participate in Outlet front end staffing, training and scheduling activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management., • Provide regular coaching and feedback to Front associates regarding customer satisfaction and appropriate sales presentation to ensure desired operations results and metrics are understood and being met., • Provide positive feedback and appreciation to staff, to increase their engagement that may result in increased productivity., • Develop and retain talented employees, by coaching in the moment and providing feedback to the Store manager to support training and development., • Partner with the Outlet Operations team to ensure the execution of merchandise flow to the salesfloor and visual merchandising standards within the Outlet are met. (This includes partnering with Senior Management on Strong Visual execution of the Showcase Program.), • Coordinate with Specialists Team /Floor Associates to ensure that Outlet Salesfloor Is prepared for every merchandise rotation. (This includes recovery of the sales floor, and merchandise adjustments.), • Proactively resolve customer concerns consistent with Company policy and focused on positive customer experience. Partner quickly with store leadership team on elevated customer issues., • Capture customer data utilizing Company tools (POS), for the purpose of connecting with the customer, building relationships and personalizing future customer development opportunities., • Perform sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines., • Drive Goodwill brand loyalty through knowledge of Goodwill Rewards program, consistently informing customers of the benefits of participation., • Support store operations by maintaining loss prevention awareness. Be Aware of all Loss prevention on the front end. (This Includes Train /Develop Front End Staff to be sure that all items are checked out with accuracy. (Cart Checking, Line Busting) advising Senior management of any unusual activity.), • Ensure that all Outlet office functions - including cash handling, store deposit paperwork, etc. - are being completed accurately and in a timely manner. (This includes all Audits being performed in accordance with Best Practice and GWNYNJ Policy and Procedure.), • Understand and adhere to all company policy and procedures. (Lead by Example), • Serve as floor leader or manager-in-charge during absence of Senior Outlet Store Managers, • Participate in open and close procedures, • Perform other duties and tasks as assigned by Store Manager. Key Requirements • 1+ years of retail sales or customer service experience., • Proven ability to drive and exceed individual and store results., • Proven ability to build lasting relationships with customers and colleagues., • Ability to adapt to and engage with different customers., • Strong verbal and written communication skills with customers, sales leadership team and colleagues., • Demonstrated collaborative skills and ability to work well within a team., • Ability to receive feedback and take action when appropriate., • Accuracy and attention to detail required., • Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays., • Ability to handle multiple tasks while working in a fast‐paced and deadline‐oriented environment., • Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays., • Willing to be Forklift Certified Additional Qualifications • High School Diploma or Equivalent preferred., • Strong interpersonal and communication skills (verbal and written)., • Must be able to stand for long periods of time and able to push/pull up to 50lbs and lift 25lbs., • Must have open availability and able to work holidays. Your schedule will be based on business needs. Covid-19 Update - In alignment with New York City's decision to lift the private employer vaccination requirements, effective November 1, 2022, Retail Employees in NYC are now exempt from submitting vaccination proof and/or no longer required of submitting proof of weekly PCR/Antigen(Rapid) testing if they have requested medical/ religious accommodation. Retail stores in NJ and Upstate continue to be exempt as per New Jersey and New York State Guidelines.

Job Description POSITION TITLE: Outlet Customer Service Associate REPORTS TO: Store Manager Our Mission Goodwill Industries empowers individuals with disabilities and other barriers to employment to gain independence through the power of work. The first Goodwill in the New York Metropolitan area originated in Brooklyn in 1915. Over 100 years later, we’re helping more than 45,000 people a year — through our 40 stores and 57 programs - to more fully and independently participate in society. Overview The Outlet Customer Service Associate is responsible for providing our customers with exceptional service by meeting their individual needs and expectations, is customer engaged to create a positive customer-centric experience. The Outlet Customer Service Associate is expected to role model Goodwill’s mission and CARE service behaviors in all actions and interactions in order to create a positive Customer First experience. Key Responsibilities · Drive Goodwill brand loyalty through knowledge of Goodwill Rewards program, consistently informing customers of the benefits of participation. · Engage all customers and donors, providing best in class customer experience. Create an emotional connection with every customer by being a passionate Goodwill Brand ambassador. · Be knowledgeable of POS policies and procedures and demonstrate a professional ability to answer customer inquiries regarding the Outlet and its merchandise. · Perform sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines. (This includes ensuring items are checked out with accuracy; cart checking, ect.) · Capture customer data utilizing Company tools (POS), for the purpose of connecting with the customer, building relationships and personalizing future customer development opportunities · Meet and exceed customer expectations, driving positive sales growth and Brand experience by modeling the CARE service model. · Follow all Loss Prevention policies, advising management of any unusual internal or external activity. · Be willing to be cross trained and assist in all departments. (This includes partnering with Outlet Specialists Team to support store goals and objectives) · Assist when needed during a Merchandise Rotation. Ensure that Outlet Atmosphere is positive and safe for all customers. (This includes crowd Control and safety enforcement) · Maintain Brand standards of a neat and organized Outlet sales floor, cash wrap, and to ensure the store is presentable for employees and always reflects the correct visual image to customers. · Collaborate with Store Leaders and Specialist Team in the execution of the Showcase program and visual expectations are met while providing best in class customer service · Performs other duties as assigned. Qualifications: • 6 months of Retail or Customer Service Experience Preferred., • High School Diploma, equivalent or combination of education and relevant experience required. Skills Required: • Proven ability to drive and exceed individual and store results. · Accuracy and attention to detail required. • Proven ability to build lasting relationships with customers and colleagues., • Ability to adapt to and engage with internal and external customers · Answering incoming calls from our customer base and answering general questions. • Good verbal and written communication skills with customers, sales leadership team and colleagues., • Ability to Attends in-service related training as assigned, • Demonstrated collaborative skills and ability to work well within a team., • Ability to receive feedback and take action when appropriate., • Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays Covid-19 Update - In alignment with New York City's decision to lift the private employer vaccination requirements, effective November 1, 2022, Retail Employees in NYC are now exempt from submitting vaccination proof and/or no longer required of submitting proof of weekly PCR/Antigen(Rapid) testing if they have requested medical/ religious accommodation. Retail stores in NJ and Upstate continue to be exempt as per New Jersey and New York State Guidelines.

Job Description Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description THRIFT STORE SALES SPECIALIST The Role / General Purpose: The Thrift Store Sales Specialist delivers excellent customer service, restocks and replenishes merchandise, and supports Goodwill’s mission. They assist customers, process transactions, maintain store cleanliness, and ensure a positive shopping experience. This role also includes enforcing store policies and supporting daily operations. About Goodwill NYNJ: At Goodwill NYNJ, we empower individuals with disabilities and other barriers to employment to gain independence through the power of work. Founded more than 109 years ago, Goodwill believes in never leaving talent behind and that a positive world is where all talents are recognized. Operating over 30 retail locations, Goodwill is known for its retail stores and is a destination for donating goods – our retail operations make a material, sustainable impact on textile reuse. Join our team and be part of something meaningful. Here, your work creates opportunities for yourself and for others in the community. Job Responsibilities: • Greet and assist customers promptly., • Support donors as needed and direct them to the designated donation drop-off area., • Regularly restock merchandise onto the sales floor, ensuring compliance with Goodwill’s visual standards., • Promote Goodwill’s Rewards and Round-Up programs., • Process sales transactions quickly and accurately., • Resolve customer concerns and escalate issues as needed., • Maintain a clean and organized sales floor, fitting rooms, and checkout area., • Follow store policies, including safety guidelines and occupancy limits when required., • Operate the register and thank customers for their purchases., • Monitor store entry and enforce safety measures if assigned. Flexibility in your availability is essential to meet the needs of the business which operates Monday to Sunday, 9:00am to 8:00pm. Health & Safety Guidelines: This role involves handling pre-owned merchandise, which may contain allergens, dust, or other substances. Goodwill provides training, protective equipment, and follows safety protocols to ensure a clean and secure work environment. Employees must follow all safety guidelines and report concerns to management. Benefits: Goodwill NYNJ offers a variety of benefits to Full-Time employees and Part-Time employees working over 30 hours per week: • Incentives: Biweekly bonuses for achieving performance targets., • Discounts: Retail Store Discounts - 50% All year long. Additional discounts for travel, entertainment, etc. through Plum Benefits, • Tuition Reimbursement Assistance, • Medical, Dental, Vision & Voluntary Insurance Offerings, • Generous Paid Time Off: Competitive vacation, sick, parental leave, and personal days with increased accrual over time. Additional generous paid prenatal and parental leave., • Headspace: Free access to hundreds of guided exercises for meditation, sleep, focus, and movement for employees and their loved ones., • $500 employee referral bonus.

Job Description Position Title: ADC Associate Department: Retail Reports To (Title): District or Regional Manager; Task Supervisor: Site Key Holder Position Type: FLSA - Non-Exempt Supervising Staff: NO General Purpose: In a few brief sentences summarize the primary duties and responsibilities. The ADC Associate is responsible for all functions of donations acceptance and processing, ensuring the efficient rough sorting by category. The ADC Associate is to be a “Goodwill Ambassador” and is expected to role model Goodwill’s mission in all actions and interactions in order to create a positive donor-centric experience. Essential Functions: Describe the duties that define the core responsibilities of the job. • Have a friendly customer service attitude., • Consistently achieve brand productivity standards for donation handling and rough sorting of hard and soft goods., • Maintain production room standard operating procedures (SOP) for receiving, storing and transporting of donations to designated stores., • Execute efficient and effective donation processing by executing rough sort of donations by category (for example, textiles, housewares, shoes, and other categories as instructed by management)., • Track and communicate rough sorted cage count per day productivity to Key holder., • Support, understand and adhere to Goodwill NYNJ Safety and IDC protocols, reporting any health and safety issues to your line manager., • Partner with key holder to ensure all equipment is replenished as needed and store requests are fulfilled as scheduled., • Engage all customers and donors, providing best in class customer experience., • Share Goodwill NYNJ mission with our donors while attending the donations area, providing an exceptional customer experience and showing appreciation for their donation by handling with care and providing a donation receipt., • Daily Activities: Describe the daily activities included in essential job functions. 1. Donations a. Greet customers and donors within 30 seconds of entering with a friendly and positive attitude and offer to assist with donation if needed. b. Offer a receipt for donations and educate every customer about applicable literature. c. Keep the inside/outside of the donation area, neat clean, and organized. d. Thank every customer for their donation and invite them to return. e. Facilitate contactless donation process by ensuring that blue bins/cages are set up directly inside the donations area for stores with a separate donations entrance and that blank receipts will be available for donors on small table in donations area. f. Follow policy for safe handling of product for processing of donations upon receipt. g. Separate sellable donations of textiles, housewares and other donation categories, as needed depending on the donation center location. g. Maintain count of donors on tracking tool. 2. Pushing to Stores Prepare cages/bins of rough sorted goods for transport to designated stores. *Activities are subject to change to meet business needs with management approval. Qualifications: Describe the minimum educational and experience requirements/preferences. The following qualifications are required: · 1 year of Retail or Customer Service Experience preferred. · Previous Stock experience required. · High School Diploma, equivalent or combination of education/experience required. Skills Required: Describe the minimum skills required or preferred • Proven ability to build lasting relationships with customers and colleagues., • Ability to adapt to and engage with different customers., • Strong communication skills with customers, sales leadership team and colleagues., • Demonstrated collaborative skills and ability to work well within a team., • Ability to receive feedback and take action when appropriate., • Accuracy and attention to detail required., • Ability to handle multiple tasks while working in a fast‐paced and deadline‐oriented environment.

Job Description Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description & Physical Demand Analysis Position Title: Key Holder Department: Retail Reports To (Title): Store Manager Position Type: FLSA - Non-Exempt Supervising Staff: Yes No • For a limited time, you will receive a $500 sign-on bonus after successfully completing your introductory 90-day period. PLUS earn weekly bonuses for meeting your store goals* General Purpose: In a few brief sentences summarize the primary duties and responsibilities. The Key Holder is responsible for supporting the Store Manager in the daily operation of the store and overall customer experience. He/she demonstrates leadership by modelling Goodwill NYNJ CARE service standards to elevate sales performance. This individual will help to train and coach associates to achieve all set expectations. The Key Holder has the ability to execute all operational functions to Brand standards and drive positive customer experiences in the absence of the Store Manager. Essential Functions: Describe the duties that define the core responsibilities of the job. • Partner with sales specialists and store associates to improve overall customer and donor experience, achieving sales goals and KPIs., • Lead a high performing customer first orientated team. Coach and provide feedback to the team as necessary to ensure all customers and donors serviced in the store are given the full CARE experience in line with brand strategies., • Manage customer flow to ensure the best possible experience and that every customer is engaged., • Lead by example by setting the standard to deliver excellent service to customers., • Drive partnership on the selling floor between sales specialists and store associates., • Develop and retain talented employees, by coaching in the moment and providing feedback to the Store manager to support training and development., • Resolve all customer complaints and issues quickly, efficiently and with respect resulting in an overall positive experience. Partner with the Store Manager where necessary., • In absence of the Store manager, responsible for executing all operations., • Possess a strong understanding of the business and effectively communicate needs and ideas to elevate the business., • Assist Store Manager in driving Goodwill brand loyalty through coaching sales team to share knowledge of Goodwill Rewards program and Mission, consistently educating customers of the benefits of participation., • Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations., • Communicate product needs to the stock team ensuring that flow of product to the floor is quick and efficient., • Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times., • Ensure presentation of all windows, displays, fixtures and all visual areas are reflective of current visual direction., • Enforce and support Store Manager in holding team accountable to Company policies and procedures., • Additional duties as required. Scope of Responsibility & Positions Supervised: Where applicable describes level of authority, decision making discretion, consequences of actions, supervisory and fiscal responsibility. Provide metrics where possible. Level of supervision received. Overall responsibility of the store and day to day operations as mentioned above. In addition, the Key Holder will support the store leadership team with employee relations issues as designated. • Report all employee relation issues in a timely and effective manner, partnering with the Store Manager and HR when necessary., • Assist the Store Manager to recruit, train, and develop team ensuring all positions are filled in a timely manner with qualified candidates., • Continually provide feedback to the Store Manager on employee level of proficiency in their role and support with training and development., • Assist in ensuring the integrity of staff’s time and attendance., • Ensure Dress Codes and Uniforms are always professional, reflective of Brand image and always adhered to., • Enforce of all company policies and procedures, standards of operations and support leadership team. Benchmarks: Describe the minimum benchmarks. The following benchmarks must be meet as follows: Customer Service: • Verbally great customer and offer assistance within 30 seconds., • Inform all customers of weekly sale color and newly produced color, make announcement every 15 minutes., • Offer customer a shopping cart or basket while in the store., • Keep sales floor and fitting rooms clean and free of clutter, hangers and clothes off the floor., • Answer the phone in a professional manner. If stationed on the register: • Greet all customers with a warm greeting, a smile, eye contact, positive attitude ask each customer if they are a Goodwill Rewards Member, if not, discuss benefits and offer to enroll the customer ask each customer to Round Up their purchase and discuss our Mission., • Thank each customer for their purchase, hand them the receipt, invite them back to the store, • Keep register area clean and free of clutter. • Round Up goal = 43% If requested to work production, the benchmarks are as follows: Empty Z rack = 15 min (85 pieces) Empty grey cart of wares = 15 min (35 pieces) Empty grey cart of shoes = 15 min (35 pieces) Sort: 1 blue bin = 1 hour Hang: 2 racks = 1 hr (170 pieces) Tagging: 15 min per z rack (4 z racks an hour, 340 pieces) Wares: 1 hour = 2 grey cart of wares (70 pieces/hr) Shoes: 1 hour = 2 grey cart of shoes (70 pieces/hr) Textiles: 2 hours = 1 complete rack of textiles Benchmarks are subject to change to meet business needs with management approval. Qualifications: Describe the minimum educational and experience requirements/preferences. The following qualifications are required: • Minimum 1+ year experience in retail store supervisory required., • High School Diploma, equivalent, or combination of education and relevant experience required. Skills Required: Describe the minimum skills required or preferred • Proven ability to drive and exceed individual and store results., • Proven ability to build lasting relationships with customers and colleagues., • Ability to adapt to and engage with different customers., • Strong interpersonal and communication skills (verbal and written) with customers, sales leadership team and colleagues., • Demonstrated collaborative skills and ability to work well within a team., • Ability to receive feedback and take action when appropriate., • Accuracy and attention to detail required., • Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays., • Ability to handle multiple tasks while working in a fast‐paced and deadline‐oriented environment. Special Working Conditions: Describe unusual working conditions or environmental factors. • See Attached Physical Demand Analysis

Job Description Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description THRIFT STORE ASSOCIATE The Role / General Purpose: This is a fast-paced production role responsible for receiving donations and preparing them for sale. The role includes sorting, tagging, pricing, and preparing merchandise for the sales floor. The position requires the ability to stand for extended periods and to lift, push, and pull up to 50 pounds while working with a high volume of inventory. Maintaining stockroom organization, ensuring quality control, and following safety standards are essential to success in this role. About Goodwill NYNJ: At Goodwill NYNJ, we empower individuals with disabilities and other barriers to employment to gain independence through the power of work. Founded more than 109 years ago, Goodwill believes in never leaving talent behind and that a positive world is where all talents are recognized. Operating over 30 retail locations, Goodwill is known for its retail stores and is a destination for donating goods – our retail operations make a material, sustainable impact on textile reuse. Join our team and be part of something meaningful. Here, your work creates opportunities for yourself and for others in the community. Job Responsibilities: • Sort, grade, and inspect donations (textiles, housewares, electronics, shoes, and accessories) for quality and condition., • Tag and price merchandise according to company standards, meeting production goals per hour)., • Prepare items on rolling racks and carts for transport to the sales floor, meeting company standards for full fixtures., • Organize and separate items for e-commerce and clearance departments, accurately labeling all goods, • Follow safety procedures and operational guidelines to maintain a clean and secure work environment., • Provide excellent customer and donor service, including accepting donations, issuing receipts, and ensuring the donation area remains neat and organized when needed., • Support Goodwill’s mission by maximizing efficiency and productivity in daily tasks., • Perform other duties as assigned to support the store team and broader organizational goals. Schedule Requirements: Flexibility in your availability is essential to meet the needs of the business which operates Monday to Sunday, 7:00am to 9:00pm. Health & Safety Guidelines: This role involves handling pre-owned merchandise, which may contain allergens, dust, or other substances. Goodwill provides training, protective equipment, and follows safety protocols to ensure a clean and secure work environment. Employees must follow all safety guidelines and report concerns to management. Benefits: Goodwill NYNJ offers a variety of benefits to Full-Time employees and Part-Time employees working over 30 hours per week: • Discounts: Retail Store Discounts - 50% All year long. Additional discounts for travel, entertainment, etc. through Plum Benefits, • Tuition Reimbursement Assistance, • Incentives: biweekly bonuses for achieving performance targets., • Medical, Dental, Vision & Voluntary Insurance Offerings, • Generous Paid Time Off: Competitive vacation, sick, parental leave, and personal days with increased accrual over time. Additional generous paid prenatal and parental leave., • Headspace: Free access to hundreds of guided exercises for meditation, sleep, focus, and movement for employees and their loved ones., • $500 employee referral bonus.

Job Description The Champagne Specialist is a full-time position dedicated to brand building, education and selling activities for the ultra-premium Campari Wine & Champagne portfolio - Lallier and Fleur de Miraval (with some potential overlap to Miraval Provence). A natural at public speaking and the art of selling, the Champagne Specialist is passionate and deeply knowledgeable about the ultra-premium Champagne category and will serve as key point-of-contact for the brands amongst trade. The Champagne Specialist is ideally based out of the NY Metro area and needs to be able to travel up to 70% of the year throughout 4-focus markets: California, Florida, New York (Metro), Texas. The ideal candidate is experienced in the commercial side of the business (account segmentation, influencing decision makers, effective selling stories that drive profit, product benefits, etc.) as well as hospitality. Holds credibility within the fine wine/champagne space as they will need to thrive in trade interfacing (mainly sommeliers) to build value with accounts in the Premium Bar, Fine Dining, Fine Wine Retail and Luxury Hotel segments. The Champagne Specialist reports to the President. Core Job Duties & Skills: • Serve as product knowledge expert for the Campari Champagne brands, including Lallier and Fleur de Miraval, as well as the category as a whole, • In a very crowded category, educate trade and distributor partners on key points of differentiation, • Support sales division teams with distributor meetings, sommelier tastings, staff trainings, commercial work withs and trade events / private client events, in-store tastings as needed, • Business development: call on a specific subset of Target Accounts per market to drive distribution, velocity and visibility, • Collaborate with local Sales/Distributor teams to ensure proper Forecasting, Pricing and to ensure orders generated are placed/fulfilled, • Aim to convert key trade (i.e., sommeliers and account decision makers) and distributor partners into Lallier and Fleur de Miraval Champagne advocates, • Be the face of the brand for select consumer tastings and events Trade Outreach & Engagement & WoW: • Build relationships, goodwill, and business in core set of influential target accounts – especially with lead wine/beverage buyer(s), floor sommeliers/staff, GMs, bar staff, • Captivate and educate accounts through engaging and interactive storytelling and presentations, • Build a CRM database with wine professionals to optimize trade outreach for events and overall engagement, • Develop and maintain highly collaborative relationships with On Premise & Off Premise Distributor Sales Consultants, and Campari Sales Team - funneling all opportunities and sales-leads through Campari’s channel managers; Campari channel managers to liaise with wholesale partners directly for orders/pricing/merchandising follow-ups, • Participate in the creation of unique brand experiences to motivate trade, connect them to the brand, and drive consideration as applicable Events: • Attend all high-level events and support the brand as needed, • Assist in planning and/or execution of select consumer and trade events, • Identify & execute critical trade events for building trade awareness/advocacy Reporting & Admin: • Formal meetings with Campari HQ, Local Sales, and Distributors to track status of annual KPIs (quarterly), • Report market intelligence & trends in on/off-premise community to inform planning (ongoing, monthly), • Status meetings with line manager (est. bi-weekly), • Maintain timely T&E reporting schedule (ongoing) Measurable Goals (KPIs): • Market Visits, • Distributor trainings, • Distributor & Campari Work Withs / Blitzes, • Account Visits (70/30 On/Off Premise Split), • Staff trainings, • New Points-of-Distribution (PODs), • Menu Placements (BTG List, Bottle List, Features, etc.), • Retail Distribution & Promotion, • Events (Trade, Consumer, Private Client) Brand Support: • Support Brand programs with promotion/recruiting and hosting as needed., • Identify Industry trends and how to leverage them in the on/off-premise., • Support new product and innovation projects., • Help develop, audit and manage Brand training tool kits and materials., • Liaise with Global Ambassadors for brand consistency and knowledge sharing Experience & Qualifications: • High School Diploma, Bachelor's preferred, • Proven category and brand expertise, • Previous Brand Ambassador and/or wine/spirits sales experience is mandatory, • Sommelier certification (CSS, WSET or similar certifications are highly preferred), • Embody the essence of the brand in behavior and delivery of key brand messages, • Experience working with ultra-premium brand(s) and their clientele, • Cross-channel familiarity and experience is required, • Socially connected, holding strong relationships with Wine Industry/Influencer communities in key markets, • Basic experience with Microsoft Office and Microsoft Teams required, • French speaking, a plus Required Competencies: • Ability to build and maintain relationships with key internal stakeholders, • Proactively communicate and follow standardized Ways of Working, • Excellent presentation skills / Ability to retain key product information / Dynamic storyteller, • Strong communication skills, both oral and written, • Strong initiative, self-starter, • Experience in budget management, • Respects deadlines and commitments, • Clean driving record, • Willingness to travel when needed/requested (non-traditional days/hours, significant amounts of time on the road), • Willingness to work FT, nontraditional, late-night & weekend hours as required, • Great Public Speaker, • Experience engaging with the trade in the educational context – training on brand, • Ability to create and plan events that bring brand priorities to life in a captivating, innovative way What We Offer: * • Competitive pay., • Comprehensive benefits including medical, vision, dental, and access to a suite of wellness programs., • A generous PTO policy including company holidays, vacation days, wellness days., • Opportunities to learn and grow while making an impact., • A group of people who value each other as much as the work we create. *Certain employee benefits are only applicable to full-time employees. We love our diverse workplace! SoHo Experiential is an equal opportunity employer and does not discriminate based on race, color, gender, religion, age, sexual orientation, nationality or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria.

Job Opportunity at Cactus Store.Works as a member of the store team to lead an excellent customer and brand experience, and promote sales.Responsible for processing required amount of donated merchandise in preparation for sale at Goodwill of Central and Northern Arizona (GCNA) and its affiliated en