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Job Description Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description & Physical Demand Analysis Position Title: Assistant Store Manager Department: Retail Reports To (Title): Retail Store Manager Position Type: FLSA - Non-Exempt Supervising Staff: General Purpose: The Assistant Store Manager will coordinate and support activities to optimize store revenues and savings, improve productivity, and ensure thedelivery of outstanding service to all customers. She/he will be responsible for the efficient and profitable management of the retail location when the store manager is unavailable. Essential Functions: Here are the duties that define the core responsibilities of the job. -Operate in accordance with the established hours of business and is properly staffed -Ensure that general conditions of store meet high standards at all times -Ensure performance standards and goals are met regularly -Control and minimize store expenses -Maintain a supply of cash and change sufficient to meet daily business needs -Ensure that the premises are at all times safe for customers and employees -Ensure excellent customer relations are maintained, including training employees to greet, thank, or converse with customers and donors, monitoring their performance -Schedule interviews, and recommend hiring of store employees -Conduct initial training, recurrent training, or training in new skills, policies, or procedures -Assist store manager with employee performance evaluation and discussion -Assist store manager to recommend raises for employees -Enforce corporate personnel, loss prevention and operational policies and procedures -Investigate and resolve employee complaints, grievances, or conflicts -Ensure that employees accurately and properly record all hours worked -Process, price, tag, hang, and display merchandise to maximize sales -Recommend ways to increase sales, efficiency -Develop and expand local donor base -Establish and monitor sound cash-handling procedures consistent with company policy -Prepare, review, approve, and/or submit sales reports, invoices, donor logs, cash reports, petty cash requests, etc. as required -Answer employees’ questions as to policies, procedures, etc. -Schedule and conduct periodic store-employee meetings to discuss new matters or particular problems -Ensure that the store is adequately but not excessively stocked with merchandise at all times -Organize back-room production area to optimize merchandise output -Ensure that employees have been trained in and are complying with security policies and procedures -Train employees on loss prevention policies -Establish and monitor sound cash- handling procedures consistent with company policy -Train employees on loss prevention policies -Ensure timely bank deposits either personally or by higher management -Maintain excellent cleanliness of the store, including restrooms, donation center, and back room -Ensure safety and security of store assets and premises -Conduct employee bag and locker checks regularly -Prepare, review, approve and/or submit sales reports, invoices, donor logs, cash reports, petty cash requests -Prepare and review banking documents, such as, deposit slips, and compare to store reports -Prepare, review and/or approve sales reports, invoices, donor logs, cash reports, petty cash and -Responsible for payroll reconciliation in the absence of the Store Manager. Qualifications: Describe the minimum educational and experience requirements/preferences. -Some college preferred. High school diploma, GED equivalency required, or its equivalent in courses of business or marketing -Undergone two (2) years of supervisory experience and two (2) years of retail experience -Experience with supervision and training direct reports in all aspects of store operations -Must be able to work flexible hours Skills Required: Describe the minimum skills required or preferred -Outstanding organizational skills -Ability to calculate amounts -Working knowledge of computers and Microsoft Office applications Scope of Responsibility & Positions Supervised: Where applicable describes level of authority, decision making discretion, consequences of actions, supervisory and fiscal responsibility. Provide metrics where possible. Level of supervision received. -Directly supervises sales people, and production staff. -Reports directly to retail manager Special Working Conditions: Describe unusual working conditions or environmental factors. -The work environment is mostly indoors. Donated goods may be at times dusty or soiled. -May be required to wear Personal Protective Equipment.

Job Description POSITION TITLE: Outlet Customer Service Associate REPORTS TO: Store Manager Our Mission Goodwill Industries empowers individuals with disabilities and other barriers to employment to gain independence through the power of work. The first Goodwill in the New York Metropolitan area originated in Brooklyn in 1915. Over 100 years later, we’re helping more than 45,000 people a year — through our 40 stores and 57 programs - to more fully and independently participate in society. Overview The Outlet Customer Service Associate is responsible for providing our customers with exceptional service by meeting their individual needs and expectations, is customer engaged to create a positive customer-centric experience. The Outlet Customer Service Associate is expected to role model Goodwill’s mission and CARE service behaviors in all actions and interactions in order to create a positive Customer First experience. Key Responsibilities · Drive Goodwill brand loyalty through knowledge of Goodwill Rewards program, consistently informing customers of the benefits of participation. · Engage all customers and donors, providing best in class customer experience. Create an emotional connection with every customer by being a passionate Goodwill Brand ambassador. · Be knowledgeable of POS policies and procedures and demonstrate a professional ability to answer customer inquiries regarding the Outlet and its merchandise. · Perform sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines. (This includes ensuring items are checked out with accuracy; cart checking, ect.) · Capture customer data utilizing Company tools (POS), for the purpose of connecting with the customer, building relationships and personalizing future customer development opportunities · Meet and exceed customer expectations, driving positive sales growth and Brand experience by modeling the CARE service model. · Follow all Loss Prevention policies, advising management of any unusual internal or external activity. · Be willing to be cross trained and assist in all departments. (This includes partnering with Outlet Specialists Team to support store goals and objectives) · Assist when needed during a Merchandise Rotation. Ensure that Outlet Atmosphere is positive and safe for all customers. (This includes crowd Control and safety enforcement) · Maintain Brand standards of a neat and organized Outlet sales floor, cash wrap, and to ensure the store is presentable for employees and always reflects the correct visual image to customers. · Collaborate with Store Leaders and Specialist Team in the execution of the Showcase program and visual expectations are met while providing best in class customer service · Performs other duties as assigned. Qualifications: • 6 months of Retail or Customer Service Experience Preferred., • High School Diploma, equivalent or combination of education and relevant experience required. Skills Required: • Proven ability to drive and exceed individual and store results. · Accuracy and attention to detail required. • Proven ability to build lasting relationships with customers and colleagues., • Ability to adapt to and engage with internal and external customers · Answering incoming calls from our customer base and answering general questions. • Good verbal and written communication skills with customers, sales leadership team and colleagues., • Ability to Attends in-service related training as assigned, • Demonstrated collaborative skills and ability to work well within a team., • Ability to receive feedback and take action when appropriate., • Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays Covid-19 Update - In alignment with New York City's decision to lift the private employer vaccination requirements, effective November 1, 2022, Retail Employees in NYC are now exempt from submitting vaccination proof and/or no longer required of submitting proof of weekly PCR/Antigen(Rapid) testing if they have requested medical/ religious accommodation. Retail stores in NJ and Upstate continue to be exempt as per New Jersey and New York State Guidelines.

Job Description Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description & Physical Demand Analysis Position Title: Donation Attendant Department: Retail Reports To (Title): Store Manager Position Type: FLSA - Non-Exempt Supervising Staff: No General Purpose: As a Donation Attendant at Goodwill, you will play a vital role in our mission to create job opportunities and support communities. You'll be the face of our organization, serving as the first point of contact for donors and representing Goodwill's values of integrity, respect, and excellence. In this front-line position, you'll be responsible for providing an exceptional donor experience by accepting and processing donations with efficiency and professionalism. Your primary responsibilities will include greeting donors warmly, assessing and sorting donated items, and issuing accurate tax receipts when necessary. You'll ensure that the donation process is smooth, organized, and compliant with Goodwill's policies and procedures. Your positive attitude, attention to detail, and strong customer service skills will be instrumental in fostering long-lasting relationships with our donors and encouraging continued support for our cause. Primary Responsibilities Provide exceptional donor experience by accepting and processing donations efficiently and professionally Greets the donor and carries the donation from donor’s vehicle to center. Gives the donors a receipt if requested. Issue accurate tax receipts when necessary Ensure smooth, organized, and compliant donation process following Goodwill's policies Exercises sound judgment in determining which donations are acceptable and which are not. Uses good customer service practices when it is necessary to refuse a donation. Thanks, the donor for the donation and is always courteous to all donors Keeps donation area, both inside and outside of building, clean, neat, and free of debris at all times. Sorts donations into appropriate categories, ready for pricing in the production department. Learns and follows all policies and procedures related to donation operations. Is trained in gaylord and pallet use and assures that unsafe gaylords and pallets are removed from use. Learns and practices safe methods for lifting and moving donations. Assists in unloading and loading trucks and/or trailers. Projects appropriate behavior and appearance as a representative of Goodwill Industries. Practices positive customer relations. Maintains all required records and delivers to supervisor or driver as scheduled. Other duties may be assigned. Essential Skills and Attributes Positive attitude and strong customer service skills Attention to detail Foster long-lasting relationships with donors Encourage continued support for Goodwill's cause Qualifications/Basic Job Requirements: Describe the skills, knowledge and abilities required. Include minimum educational and experience requirements and preferences. High school diploma or GED preferred; or one to three months related experience and/or training; or equivalent combination of education and experience.

Job Description Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description & Physical Demand Analysis Position Title: ADC Leader Department: Retail Reports To (Title): Regional VP of Operations Position Type: FLSA - Non-Exempt Supervising Staff: General Purpose: The Attended Donation Center (ADC) Leader will play a pivotal role in coordinating and bolstering activities aimed at optimizing and maximizing donor satisfaction, store revenue and cost savings while enhancing productivity and ensuring exceptional service delivery for our donors and customers. The candidate will have a keen focus on donor and customer experience. The candid will spearhead the efficient and profitable management of the ADC/Mini Shop location. The ADC Leader is expected to champion operational excellence by adhering to Goodwill NYNJ standards and exhibiting attention to detail. Emphasizing donor experience, the leader will prioritize training, and foster a culture of continuous learning. Thriving in a dynamic and fast-paced setting, the ideal candidate will assume ownership of their responsibilities with zeal, embodying a passion for thrift and upholding the values inherent in Goodwill’s mission. Essential Functions: Here are the duties that define the core responsibilities of the job. -Operate the location in accordance with its established hours of business and ensure the location is properly staffed. -Ensure that general conditions of location always meet established standards and engage with appropriate retail and facilities leaders as needed to ensure such conditions. • Prepare, review, approve and/or submit sales reports, invoices, donor logs, cash reports, petty cash requests MERCHANDISING/ VISUAL • Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies., • Ensure the selling floor is neat, clean, organized and reflects the correct visual standards., • Ensure presentation of all windows, displays, fixtures and all visual areas are reflective of current visual direction and are inviting to potential donors, all signage is inviting to donors. Qualifications: Minimum educational and experience requirements/preferences. -Some college preferred. High school diploma, GED equivalency required, or its equivalent in courses of business or marketing -Two (2) years of supervisory experience and two (2) years of retail experience. -Experience with supervision and training direct reports. -Must be able to work flexible hours including weekends. Skills Required: Describe the minimum skills required or preferred -Outstanding organizational skills -Ability to calculate amounts -Working knowledge of computers and Microsoft Office applications Scope of Responsibility & Positions Supervised: -Directly supervises sales specialists, and donor staff. Special Working Conditions: Unusual working conditions or environmental factors. -The work environment is mostly indoors. Donated goods may be at times dusty or soiled. -May be required to wear Personal Protective Equipment 10-6 Monday-Sunday. Must be able to work 2 of the 3 weekend days at minimum. 37.5

Job Description Position Title: ADC Associate Department: Retail Reports To (Title): District or Regional Manager; Task Supervisor: Site Key Holder Position Type: FLSA - Non-Exempt Supervising Staff: NO General Purpose: In a few brief sentences summarize the primary duties and responsibilities. The ADC Associate is responsible for all functions of donations acceptance and processing, ensuring the efficient rough sorting by category. The ADC Associate is to be a “Goodwill Ambassador” and is expected to role model Goodwill’s mission in all actions and interactions in order to create a positive donor-centric experience. Essential Functions: Describe the duties that define the core responsibilities of the job. • Have a friendly customer service attitude., • Consistently achieve brand productivity standards for donation handling and rough sorting of hard and soft goods., • Maintain production room standard operating procedures (SOP) for receiving, storing and transporting of donations to designated stores., • Execute efficient and effective donation processing by executing rough sort of donations by category (for example, textiles, housewares, shoes, and other categories as instructed by management)., • Track and communicate rough sorted cage count per day productivity to Key holder., • Support, understand and adhere to Goodwill NYNJ Safety and IDC protocols, reporting any health and safety issues to your line manager., • Partner with key holder to ensure all equipment is replenished as needed and store requests are fulfilled as scheduled., • Engage all customers and donors, providing best in class customer experience., • Share Goodwill NYNJ mission with our donors while attending the donations area, providing an exceptional customer experience and showing appreciation for their donation by handling with care and providing a donation receipt., • Daily Activities: Describe the daily activities included in essential job functions. 1. Donations a. Greet customers and donors within 30 seconds of entering with a friendly and positive attitude and offer to assist with donation if needed. b. Offer a receipt for donations and educate every customer about applicable literature. c. Keep the inside/outside of the donation area, neat clean, and organized. d. Thank every customer for their donation and invite them to return. e. Facilitate contactless donation process by ensuring that blue bins/cages are set up directly inside the donations area for stores with a separate donations entrance and that blank receipts will be available for donors on small table in donations area. f. Follow policy for safe handling of product for processing of donations upon receipt. g. Separate sellable donations of textiles, housewares and other donation categories, as needed depending on the donation center location. g. Maintain count of donors on tracking tool. 2. Pushing to Stores Prepare cages/bins of rough sorted goods for transport to designated stores. *Activities are subject to change to meet business needs with management approval. Qualifications: Describe the minimum educational and experience requirements/preferences. The following qualifications are required: · 1 year of Retail or Customer Service Experience preferred. · Previous Stock experience required. · High School Diploma, equivalent or combination of education/experience required. Skills Required: Describe the minimum skills required or preferred • Proven ability to build lasting relationships with customers and colleagues., • Ability to adapt to and engage with different customers., • Strong communication skills with customers, sales leadership team and colleagues., • Demonstrated collaborative skills and ability to work well within a team., • Ability to receive feedback and take action when appropriate., • Accuracy and attention to detail required., • Ability to handle multiple tasks while working in a fast‐paced and deadline‐oriented environment. 10 am to 6 pm M-Sun 37.5 hours

Job Description Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description THRIFT STORE SALES SPECIALIST The Role / General Purpose: The Thrift Store Sales Specialist delivers excellent customer service, restocks and replenishes merchandise, and supports Goodwill’s mission. They assist customers, process transactions, maintain store cleanliness, and ensure a positive shopping experience. This role also includes enforcing store policies and supporting daily operations. About Goodwill NYNJ: At Goodwill NYNJ, we empower individuals with disabilities and other barriers to employment to gain independence through the power of work. Founded more than 109 years ago, Goodwill believes in never leaving talent behind and that a positive world is where all talents are recognized. Operating over 30 retail locations, Goodwill is known for its retail stores and is a destination for donating goods – our retail operations make a material, sustainable impact on textile reuse. Join our team and be part of something meaningful. Here, your work creates opportunities for yourself and for others in the community. Job Responsibilities: • Greet and assist customers promptly., • Support donors as needed and direct them to the designated donation drop-off area., • Regularly restock merchandise onto the sales floor, ensuring compliance with Goodwill’s visual standards., • Promote Goodwill’s Rewards and Round-Up programs., • Process sales transactions quickly and accurately., • Resolve customer concerns and escalate issues as needed., • Maintain a clean and organized sales floor, fitting rooms, and checkout area., • Follow store policies, including safety guidelines and occupancy limits when required., • Operate the register and thank customers for their purchases., • Monitor store entry and enforce safety measures if assigned. Flexibility in your availability is essential to meet the needs of the business which operates Monday to Sunday, 9:00am to 8:00pm. Health & Safety Guidelines: This role involves handling pre-owned merchandise, which may contain allergens, dust, or other substances. Goodwill provides training, protective equipment, and follows safety protocols to ensure a clean and secure work environment. Employees must follow all safety guidelines and report concerns to management. Benefits: Goodwill NYNJ offers a variety of benefits to Full-Time employees and Part-Time employees working over 30 hours per week: • Incentives: $500 sign-on bonus for new retail employees & biweekly bonuses for achieving performance targets., • Discounts: Retail Store Discounts - 50% All year long. Additional discounts for travel, entertainment, etc. through Plum Benefits, • Tuition Reimbursement Assistance, • Incentives: $500 sign-on bonus for new retail employees & biweekly bonuses for achieving performance targets., • Medical, Dental, Vision & Voluntary Insurance Offerings, • Generous Paid Time Off: Competitive vacation, sick, parental leave, and personal days with increased accrual over time. Additional generous paid prenatal and parental leave., • Headspace: Free access to hundreds of guided exercises for meditation, sleep, focus, and movement for employees and their loved ones., • $500 employee referral bonus., • Retirement Plans: 403(b) with up to 4% employer match after 1 year of service.

Job Description Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description & Physical Demand Analysis Position Title: Outlet Material Handler Department: Retail Outlet Reports To (Title): Outlet Store Manager Position Type: FLSA - Non-Exempt Supervising Staff: General Purpose: In a few brief sentences summarize the primary duties and responsibilities. The Outlet Material Handler is responsible for a variety of tasks that support the efficient operation of the Outlet and Salvage departments. Duties include loading and unloading inventory into equipment, moving product into and out of the outlet, creating salvage bales, and operating different types of powered equipment and machinery. Essential Functions: Describe the duties that define the core responsibilities of the job. • Load clearance product from stores onto outlet tables utilizing tippers and by hand as needed., • Separate clothing, shoes, accessories, wares, trash and items for recycling; placing them in the appropriate designated areas., • Load product from Outlet tables loading into bale machines to create bales for Salvage., • Ensure that tables pulled from the Outlet floor are of trash and commodities prior to baling., • Assist with removal of tables on the Outlet floor to the Salvage production area., • Operate all electrical and manual equipment adhering to established operational procedures and safety guidelines., • Must be able to use material handling equipment (i.e. pallet jack, hand truck, dolly) and operate electrical equipment (i.e. compactor, tipper, down-stroke baler, MAX PAK ); adhering to established operational procedures and safety guidelines., • Transport donations dropped off in the Outlet to the production area and sort in compliance with standard operating procedures., • Assist donors with large donations to unload their vehicles and transport to the appropriate cages., • Provide a high level of customer service, engaging all donors quickly and courteously, offering donation receipts, and handling all donated items with care and gratitude., • Follows all established Corporate and regulatory safety and security procedures which include the handling of hazardous materials., • Complete health and safety training as scheduled., • Ensures appropriate housekeeping is completed, including assigned cleaning duties at the end of shift and proper organization. Qualifications: Describe the minimum educational and experience requirements/preferences. The following qualifications are required: • High School Diploma or equivalent required., • Warehouse experience preferred., • Ability to receive supervision and feedback., • Open availability. Skills Required: Describe the minimum skills required or preferred • Must be able to process multiple tasks in a fast-paced environment., • Must be willing to train on power equipment and machinery., • Must be able to lift 50+ pounds., • See Attached Physical Demand Analysis Approvals: Employee: Date: Print Signature Direct Supervisor: Date: Print Signature District Manager: Date: Print Signature Vice President: Date: Print Signature

Job Description Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description & Physical Demand Analysis Position Title: Key Holder Department: Retail Reports To (Title): Store Manager Position Type: FLSA - Non-Exempt Supervising Staff: Yes No • For a limited time, you will receive a $500 sign-on bonus after successfully completing your introductory 90-day period. PLUS earn weekly bonuses for meeting your store goals* General Purpose: In a few brief sentences summarize the primary duties and responsibilities. The Key Holder is responsible for supporting the Store Manager in the daily operation of the store and overall customer experience. He/she demonstrates leadership by modelling Goodwill NYNJ CARE service standards to elevate sales performance. This individual will help to train and coach associates to achieve all set expectations. The Key Holder has the ability to execute all operational functions to Brand standards and drive positive customer experiences in the absence of the Store Manager. Essential Functions: Describe the duties that define the core responsibilities of the job. • Partner with sales specialists and store associates to improve overall customer and donor experience, achieving sales goals and KPIs., • Lead a high performing customer first orientated team. Coach and provide feedback to the team as necessary to ensure all customers and donors serviced in the store are given the full CARE experience in line with brand strategies., • Manage customer flow to ensure the best possible experience and that every customer is engaged., • Lead by example by setting the standard to deliver excellent service to customers., • Drive partnership on the selling floor between sales specialists and store associates., • Develop and retain talented employees, by coaching in the moment and providing feedback to the Store manager to support training and development., • Resolve all customer complaints and issues quickly, efficiently and with respect resulting in an overall positive experience. Partner with the Store Manager where necessary., • In absence of the Store manager, responsible for executing all operations., • Possess a strong understanding of the business and effectively communicate needs and ideas to elevate the business., • Assist Store Manager in driving Goodwill brand loyalty through coaching sales team to share knowledge of Goodwill Rewards program and Mission, consistently educating customers of the benefits of participation., • Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations., • Communicate product needs to the stock team ensuring that flow of product to the floor is quick and efficient., • Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times., • Ensure presentation of all windows, displays, fixtures and all visual areas are reflective of current visual direction., • Enforce and support Store Manager in holding team accountable to Company policies and procedures., • Additional duties as required. Scope of Responsibility & Positions Supervised: Where applicable describes level of authority, decision making discretion, consequences of actions, supervisory and fiscal responsibility. Provide metrics where possible. Level of supervision received. Overall responsibility of the store and day to day operations as mentioned above. In addition, the Key Holder will support the store leadership team with employee relations issues as designated. • Report all employee relation issues in a timely and effective manner, partnering with the Store Manager and HR when necessary., • Assist the Store Manager to recruit, train, and develop team ensuring all positions are filled in a timely manner with qualified candidates., • Continually provide feedback to the Store Manager on employee level of proficiency in their role and support with training and development., • Assist in ensuring the integrity of staff’s time and attendance., • Ensure Dress Codes and Uniforms are always professional, reflective of Brand image and always adhered to., • Enforce of all company policies and procedures, standards of operations and support leadership team. Benchmarks: Describe the minimum benchmarks. The following benchmarks must be meet as follows: Customer Service: • Verbally great customer and offer assistance within 30 seconds., • Inform all customers of weekly sale color and newly produced color, make announcement every 15 minutes., • Offer customer a shopping cart or basket while in the store., • Keep sales floor and fitting rooms clean and free of clutter, hangers and clothes off the floor., • Answer the phone in a professional manner. If stationed on the register: • Greet all customers with a warm greeting, a smile, eye contact, positive attitude ask each customer if they are a Goodwill Rewards Member, if not, discuss benefits and offer to enroll the customer ask each customer to Round Up their purchase and discuss our Mission., • Thank each customer for their purchase, hand them the receipt, invite them back to the store, • Keep register area clean and free of clutter. • Round Up goal = 43% If requested to work production, the benchmarks are as follows: Empty Z rack = 15 min (85 pieces) Empty grey cart of wares = 15 min (35 pieces) Empty grey cart of shoes = 15 min (35 pieces) Sort: 1 blue bin = 1 hour Hang: 2 racks = 1 hr (170 pieces) Tagging: 15 min per z rack (4 z racks an hour, 340 pieces) Wares: 1 hour = 2 grey cart of wares (70 pieces/hr) Shoes: 1 hour = 2 grey cart of shoes (70 pieces/hr) Textiles: 2 hours = 1 complete rack of textiles Benchmarks are subject to change to meet business needs with management approval. Qualifications: Describe the minimum educational and experience requirements/preferences. The following qualifications are required: • Minimum 1+ year experience in retail store supervisory required., • High School Diploma, equivalent, or combination of education and relevant experience required. Skills Required: Describe the minimum skills required or preferred • Proven ability to drive and exceed individual and store results., • Proven ability to build lasting relationships with customers and colleagues., • Ability to adapt to and engage with different customers., • Strong interpersonal and communication skills (verbal and written) with customers, sales leadership team and colleagues., • Demonstrated collaborative skills and ability to work well within a team., • Ability to receive feedback and take action when appropriate., • Accuracy and attention to detail required., • Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays., • Ability to handle multiple tasks while working in a fast‐paced and deadline‐oriented environment. Special Working Conditions: Describe unusual working conditions or environmental factors. • See Attached Physical Demand Analysis

Job Description Position Title: Operations Associate Location: South Hackensack, NJ Lead with Good Purpose Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. If you’re an operations person who loves to keep things organized, not afraid to roll up your sleeves and can adapt to all situations in a positive way, we want to hear from you! The Operations Associate is essential to the efficient operation of the South Hackensack warehouse, which serves Goodwill New York / New Jersey’s fleet of retail stores, outlets, and donation centers. The Operations associate contributes to the safe and efficient transport, handling, and storage of donated goods and supplies. They perform duties to achieve organizational, team and personal goals that are measured through revenue and process integrity. They act as a Brand Ambassador through their actions, exemplifying Goodwill NYNJ core values. The Awesome Things You’ll Do • Safely operate all power equipment to execute daily responsibilities., • Ensure all product containers (crates, bins, pallets) from stores and donation centers are placed in the offload zone in the designated area., • Review incoming material to ensure that the contents are appropriately labeled., • Report any findings to leadership for review and partner with leadership to clarify labels when needed., • Ensure that all store requests for equipment, products and supplies are staged accurately in the grids., • Assist drivers with the loading and unloading of trucks, ensuring the accuracy of cargo sent/received., • Adhere to established trash schedule to facilitate the timely turnaround of equipment to go back into circulation., • Assist Ecommerce department with inventory movement from the dock to Ecommerce shipping area., • Transfer books/media received from stores and donation centers into gaylords for Salvage., • Complete detailed list of shipment goods in the form of a receipt for Salvage vendor or their agent at the time of goods pick-up., • High School Diploma or equivalent required., • Warehouse experience preferred., • Forklift operating license preferred., • Strong communication/listening skills., • Superior oral and written communication skills, • Must be able to work a flexible schedule (including some weekends), • Must be able to execute multiple tasks in a fast-paced environment., • Proposed hiring at $18/hr, • Generous Time off policy to use when you need it, • Health, wellness and financial resources to help you achieve our personal goals, • Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance, • Retirement matching programs and contributions, • Transit and commuter benefits You bring the Good in Goodwill We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you! If you need assistance with your application, please reach out to

Overall Job Summary This position is responsible for performing all tasks relating to receiving store inventory, selecting merchandise for shipping, and loading merchandise onto trailers for shipment. Pick store supply and UPS orders and prepare for shipment.

Amazon Fresh - [Retail Clerk / Team Member] As a Grocery Clerk at Amazon Fresh, you'll: Operate the cash register in a fun, efficient and trustworthy manner; Delight customers by answering questions and offering up recommendations; Keep shelves stocked while maintaining inventory; Ensure the custome

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Bob's Discount Furniture - JobID: R-29297 [Material Handler / Freight Handler] As a Warehouse Associate at Bob's Discount Furniture, you'll: Receive and ship (load and unload) Bobs merchandise; Stage Showroom and/or Outlet in preparation to receive merchandise in accordance with Visual guidelines; C

Whole Foods Market - JobID: PAF-WFM-22C47A92-8706-4EE5-AD0E-3F54921922B1_3809_1741863775_0 [Retail Associate / Team Member] As a Specialty Team Member at Whole Foods Market, you'll: Surprise and delight customers with consistent and delicious food; Engage in positive and proactive selling; Ensure a

We rely on our restaurant team to deliver an exciting experience through stellar service, knowledge of menu selections and awareness of store events. Position requires prolonged periods of standing/walking around store or department. Employee Discount at Bloomingdale's & Macy's Stores.

Whole Foods Market - JobID: PAF-WFM-1864E8EE-C1EF-4EDB-86B2-A6A6944B56A1_1035_1741863788_0 [Retail Associate / Team Member] As a Grocery Team Member at Whole Foods Market, you'll: Provide excellent customer service and address needs of customers in a timely and effective manner; Ensure a fresh and a

Sam's Club - JobID: WD128174 [Retail Associate / Team Member] As a Frontline Member Service Rep at Sam's Club, you'll: Provide customer service by assisting members with purchasing decisions; Locate merchandise; Resolve member issues; Promote Sam's products and services; Assist members with transact

Overall Job Summary This position is responsible for performing all tasks relating to receiving store inventory, selecting merchandise for shipping, and loading merchandise onto trailers for shipment. Pick store supply and UPS orders and prepare for shipment.

Cashier - Fordham Rose Hill Center.We're looking for a "Cashier" because "Being Awesome" isn't a job title we can use.The perfect recipe for a Cashier on our team? A bit of sugar and spice, and a pinch of everything nice! Our best Cashiers love greeting guests, solving problems, and are great at kee

Overall Job Summary This position is responsible for performing all tasks relating to receiving store inventory, selecting merchandise for shipping, and loading merchandise onto trailers for shipment. Pick store supply and UPS orders and prepare for shipment.

Stockers at Hobby Lobby are tasked with ensuring that store shelves and sales floors are stocked, organized, and ready for customers. They play a crucial role in maintaining the overall presentation and inventory management of the store. Rotate stock and maintain store cleanliness.

Stockers at Whole Foods are responsible for keeping the store shelves with fresh product and ensuring that signs and prices are correct. Ensure that all areas of the store are stocked with fresh products. Maintain store shelves by cleaning and fronting products.

As a Stocker at Lowe’s, you will be responsible for maintaining inventory levels by restocking shelves and organizing products within the store. You will ensure that all items are displayed attractively and are easily accessible to customers, supporting a positive shopping experience and efficient

Stockers at Whole Foods are responsible for keeping the store shelves with fresh product and ensuring that signs and prices are correct. Ensure that all areas of the store are stocked with fresh products. Maintain store shelves by cleaning and fronting products.

As a Stocker at Amazon, you will be responsible for stocking and organizing products in the warehouse.You will ensure that shelves are well-stocked, organized, and accessible to warehouse associates.Your role is essential in maintaining inventory accuracy and ensuring that customer orders are fulfil

Clean and organize aisles, end caps, and displays to ensure a presentable store appearance. Assist with the implementation of store layout changes, including moving shelving and setting up display units. Customer Service Representatives at Hobby Lobby provide assistance to customers both in-store an

Build and maintain professional relationships with store management and personnel. Must have reliable transportation and the ability to travel to multiple stores per day.

Stockers at Hobby Lobby are tasked with ensuring that store shelves and sales floors are stocked, organized, and ready for customers. They play a crucial role in maintaining the overall presentation and inventory management of the store. Rotate stock and maintain store cleanliness.

Stockers at Whole Foods are responsible for keeping the store shelves with fresh product and ensuring that signs and prices are correct. Ensure that all areas of the store are stocked with fresh products. Maintain store shelves by cleaning and fronting products.

Stockers at Hobby Lobby are tasked with ensuring that store shelves and sales floors are stocked, organized, and ready for customers. They play a crucial role in maintaining the overall presentation and inventory management of the store. Rotate stock and maintain store cleanliness.

Sort, organize and store inventory in the proper location.

Restock shelves, ensuring all items are organized according to the store layout and safety guidelines. Clean and organize aisles, end caps, and displays to ensure a presentable store appearance. Assist with the implementation of store layout changes, including moving shelving and setting up display

As a Stocker at Amazon, you will be responsible for stocking and organizing products in the warehouse.You will ensure that shelves are well-stocked, organized, and accessible to warehouse associates.Your role is essential in maintaining inventory accuracy and ensuring that customer orders are fulfil

All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. The Receiver/Stocker typically works evenings, overnight, or early mornings to prepare for store opening.

ACME Markets - JobID: 632340 [Retail Associate / Team Member] As a Night Crew Stocker at ACME Markets, you'll: Face merchandise on shelves in a retail grocery store; Open cases of merchandise using a company approved box cutter; Place individual items on shelves in specified location; Face items by

As a Stocker at Lowe’s, you will be responsible for maintaining inventory levels by restocking shelves and organizing products within the store. You will ensure that all items are displayed attractively and are easily accessible to customers, supporting a positive shopping experience and efficient

They play a crucial role in maintaining the overall presentation and inventory management of the store. Rotate stock and maintain store cleanliness. Detail-oriented with a focus on maintaining aesthetics and store standards.

Sam's Club - JobID: WD176300 [Retail Associate / Team Member] As a Stocker Associate at Sam's Club, you'll: Maintain the Sales Floor and merchandise; Receive and stock merchandise; Set up, clean and organize product displays; Remove damaged goods; Sign and price merchandise appropriately; Complete r

As a Stocker at Lowe’s, you will be responsible for maintaining inventory levels by restocking shelves and organizing products within the store. You will ensure that all items are displayed attractively and are easily accessible to customers, supporting a positive shopping experience and efficient

Sort, organize and store inventory in the proper location.

Stockers at Sam's Club are responsible for keeping shelves stocked and organized.This role involves heavy lifting and detailed organization to ensure products are available and easy to find for customers.Unload merchandise from trucks and organize it in the backroom.Stock shelves, ensuring products

Customer Service Representatives at Hobby Lobby provide assistance to customers both in-store and over the phone, resolving issues, and ensuring a satisfactory shopping experience. Maintain thorough knowledge of store layout, inventory, and pricing structure. Restock shelves, ensuring all items are

Stockers at Whole Foods are responsible for keeping the store shelves with fresh product and ensuring that signs and prices are correct. Ensure that all areas of the store are stocked with fresh products. Maintain store shelves by cleaning and fronting products.

Walmart - 150 Harrison Ave - [Retail Associate / Store Receiver / Team Member / up to $21-hr] - As a Stocker / Unloader at Walmart, you'll: Ensure customers can find all of the items they have on their shopping list; Unload trucks; Move and sort products in the backroom; Stock products on shelves; E

Stockers at Sam's Club are responsible for keeping shelves stocked and organized.This role involves heavy lifting and detailed organization to ensure products are available and easy to find for customers.Unload merchandise from trucks and organize it in the backroom.Stock shelves, ensuring products

As a Stocker at Lowe’s, you will be responsible for maintaining inventory levels by restocking shelves and organizing products within the store. You will ensure that all items are displayed attractively and are easily accessible to customers, supporting a positive shopping experience and efficient

Sort, organize and store inventory in the proper location.

As a Stocker at Kohl’s, you will be responsible for maintaining inventory levels by restocking shelves and organizing products within the store. You will ensure that all items are displayed attractively and are easily accessible to customers, supporting a positive shopping experience and efficient