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Job Description:\n\nDescription: Position Title: Crisis Services Clinician Reports to: Director of Clinical Services Location: Seattle, WA, In-person role Payrate: $36.16/hr, and $4/hr shift differential for graveyard shift Union Representation: Represented by OPEIU Schedule: Day Shift and After-hours. Program Summary: Crisis Connections provides a variety of telephone-based support services that are free and easily accessible to anyone in our community experiencing crisis. Our service area includes King County and WA State. Our passion is to foster resilience and wellbeing for all by connecting people to accessible and compassionate support. Position Summary: As a Crisis Services Clinician, you will be a qualified Mental Health Professional with comprehensive training in four essential crisis services clinical functions: Crisis Services Coordinator, Hospital Authorizer, One-Call Triage Clinician, and Mental Health Triage Clinician. Your primary responsibility will entail overseeing all activities within the phone room, working collaboratively with fellow clinical staff and paraprofessionals during each shift. Job Duties and Responsibilities: Crisis Service CoordinationSupervise Phone Workers directly and provide general oversight and direction to other staff in the phone room during scheduled shifts.Monitor and coach Phone Workers closely, assign and review tasks of Crisis Intervention Specialists (CIS), and offer consultation and direction to other clinical staff engaged in crisis room work.Provide leadership on the floor and determine when consultation from supervisors and upper managers is necessary during shifts.Monitor call queues to assign phone interventions promptly to support appropriate clinical service and meet contractual metrics.Supports the CIS with ongoing and immediate feedback as well as gives input to CIS supervisor for formal evaluation.Conducts formal evaluations of Phone Workers in a timely manner and provides ongoing feedback to Volunteer Services Manager regarding Phone Worker performances including discipline and commendation.Ensure adherence to all policies and procedures by phone room staff.Ensure delivery of services consistent with compassionate, respectful, professional, and recovery-oriented principles.Assess crisis calls, evaluate risk of harm and mental illness, and ensure implementation of best clinical intervention practices.Assist phone workers in identifying clients of agencies for which after-hours telephone support is provided or who are frequent callers of the crisis line.Ensure accurate and complete documentation of all calls in the Quality Assurance (QA) process. Mental Health TriageConduct assessments on calls to the King County Crisis and Commitment public line, evaluating the risk of harm and implementing optimal clinical intervention practices.Provide compassionate emotional support to callers while remaining vigilant regarding crisis and suicide intervention strategies.Utilize the King County Client Lookup System (CLS) to identify callers who may be affiliated with a community mental health center.Ensure meticulous and thorough documentation of all calls in the phone message log, Triage log, and our Electronic Health Record (EHR) system. Assist the Crisis Services Coordinator during peak periods and upon request, including providing guidance to phone workers with regards to sound clinical judgment during calls.Complete Sheena's law referrals from Law enforcement by conducting telephonic outreach to the person of concern or facilitating crisis services such as the mobile crisis team or Children Crisis Outreach Response System Referral. Notify the Public Mental Health Agency the person of concern is enrolled with, documenting the interaction in the Sheena's law Log forms. Hospital Diversion and Authorization ResponsibilitiesAnswers the Hospital Authorization Line, screening referrals for medical necessity eligibility using Adult and Child Level of Care Utilization Screening Systems (LOCUS and CALOCUS).Ensures accurate and thorough completion and maintenance of all necessary paper documentation and electronic data entry, adhering strictly to established policies and procedures for information gathering, consulting with psychiatrists, and documenting client acceptance or denial of inpatient level of care.Completes all authorizations within two hours of receiving complete referral information and meets all timeline requirements, completing data entry and paper document dissemination for all authorizations within daily shift.Appropriately refers requests for retrospective reviews, length of stay extensions, etc., to HA/DV Lead when appropriate.Offers assistance to the Crisis Services Coordinator during peak periods and/or upon request, which may involve providing guidance to phone workers with sound clinical judgment while they are on a call. One-Call TriageAnswer calls from first responders 24/7, ensuring timely responses to urgent situations.Gather essential information from first responders regarding the individual in crisis.Utilize ECLS/EDIE and other electronic systems to identify available supports or resources for the client.Offer diversion or less restrictive options to first responders in real-time, prioritizing client safety and well-being.Establish a warm connection to the identified resource, facilitating seamless transitions for the individual in crisis.Maintain accurate documentation in BHO log and EHR systems, ensuring thorough record-keeping and compliance with protocols.Complete notifications (via fax, secure email, or other means) to the receiving agency, facilitating smooth coordination of care.Track disposition and ongoing progress of referrals, ensuring a closed-loop referral process for accountability and follow-up. Community Consultation and LinkagesProvides professional consultation to callers on the business line regarding access to the mental health system, crisis intervention, suicide intervention, and other mental health topics as needed.Completes Electronic Client Lookup System (ECLS) search inquiries, disclosing information only to callers with the right to access ECLS information according to policy guidelines, and documents each ECLS search.Utilizes Electronic Health Record System, Carelogic, and County communication systems such as OpenBeds and ECLS Phone Message Log effectively for coordination with DCRs and Mobile Teams.Ensures completion of appropriate screening and linkage to Next Day Appointments, Children's Crisis Outreach and Response System, Mobile Outreach Team, Geriatric Regional Assessment Team, Designated Mental Health Professionals, and other outreach services for callers requesting those services.Ensures accurate and complete documentation of all activities throughout the Quality Assurance (QA) process. New Hire Training Requirements: New hires are expected to attend 3 training shifts per week onsite and will require the following online modules and shadowing shifts before starting their scheduled shifts. Your Training Coordinator will provide follow-up and additional information during your New Hire Orientation. Crisis Services Clinician Training RequirementsAttend a 4-hour listening shift onsite at Seattle office during first week.Complete 19 hours of online training modules.Complete 10 Shadowing shifts, 8 hours each onsite at Seattle office.Attend Live Training once a year. Further Training and Professional Development:Stay registered as required and remain abreast of current professional literature and developments in the mental health field.Dedicate a minimum of 12 hours of training per Full-Time Equivalent (FTE) on approved topics pertinent to job responsibilities.Regularly attend staff meetings for Crisis Services and Hospital Authorization to stay informed and contribute to team discussions. Required Skills and Qualifications:Demonstrated ability to cultivate and sustain productive working relationships.Proficiency in clinical practice, showcasing sound clinical judgment and expertise.Previous experience in a supervisory capacity, exhibiting effective leadership skills.Aptitude for thriving in high-pressure environments, adept at maintaining composure and delivering results.Collaborative mindset, capable of effectively collaborating with a diverse team of clinical professionals and volunteers.Self-reliant and capable of executing tasks autonomously when necessary.Eligibility or pursuit of Licensed Agency Affiliated Counselor Licensure or higher.Requires a Master’s degree in social sciences coupled with a minimum of two years of supervised experience working with individuals afflicted by severe and persistent mental illnesses.Preference for candidates with prior experience within the King, Clark, Chelan, Douglas, Pierce, Okanogan, Klickitat, Grant, or Skamania County Public Mental Health System. Quantity and Quality of Work/Work Habits · Consistently arrives on time for scheduled shifts and demonstrates reliability by adhering to assigned work hours. · Adheres to organizational personnel policies and procedures, ensuring compliance with established guidelines and protocols. · Communicates clearly and effectively, both in written and verbal forms, ensuring messages are concise, accurate, and comprehensive. · Cultivates genuine relationships by fostering cooperation, addressing conflicts openly and honestly, and embracing constructive feedback. Demonstrates respect for colleagues, volunteers, and clients/customers. · Appropriately engages with supervision, seeking guidance and support when needed to enhance job performance and effectiveness. · Actively contributes to fostering a positive work environment through collaborative decision-making, fostering team cohesion, and providing encouragement to colleagues and volunteers to achieve excellence. · Demonstrates proactive problem-solving skills by identifying issues and offering constructive solutions to address challenges within the work environment.Requirements: Computer Skills Assessment: Crisis Connections requires a basic Computer Skills assessment to measure computer literacy and skills. The assessment is approximately 15 minutes in length, and timed. HR will provide a link to complete the test after screening qualified candidates.This assessment will be completed on the candidate's personal computer. Upon request, candidates may take the assessment at one of our 2 office locations as an accommodation. Additional accommodations for the assessment are provided upon request. Technology Requirement:Smart phone with ability to download the Microsoft Multi-factor Authentication (MFA) application. For Remote / Hybrid positionsHigh speed internet (wired ethernet connection preferred). No Cellular or Hotspots.A quiet and confidential designated working area. Working Conditions: Individuals in this position should be able to sit or stand for lengthy periods of time. Individuals will need to be able to wear a headset or earphones as they take calls and attend meetings. Individuals will need to manage several IT/software platforms at once and be able to function in an environment with moderate noise and distraction.This position will expose you to conversations about suicide, mental health issues and staff responding to crisis situations. Thriving employees means a thriving mission: We work hard to embrace diversity and inclusion. We welcome everyone's lived experiences, cultures, and expertise, at Crisis Connections because it strengthens our team and the care we provide to the community. BIPOC, persons with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply. We are dedicated to supporting our employees by offering excellent benefits and career progression opportunities.Excellent medical, dental, and vision coverageAnnual wage increasesGenerous Paid Time Off & 12 Paid HolidaysDiscount on ORCA transit passFree Parking & Flexible SchedulesGrowth opportunitiesSelf-care tools & weekly check ins with your supervisor Voluntary BenefitsShort-term and long-term disabilityFlexible Spending Accounts (FSA)403B Retirement Plan Offers of Employment: All offers of employment are contingent upon successful completion of a background check including a Criminal History Report and Reference Check. DISCLAIMER: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. As an adaptive organization, responsibilities can and will change in alignment with greater efficiencies and mission metrics. EQUAL EMPLOYMENT OPPORTUNITY AND NON-DISCRIMINATION: Crisis Connections (CC) is committed to equal opportunity for all employees and applicants. CC does not discriminate with regards to hiring, assignment, promotion, or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected under local, state, or federal law.In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions. Crisis Connections is an equal opportunity employer. We value having employees whose skills, experience and background reflect the diverse populations we serve.

Job DescriptionDescription: Title: Crisis Intervention Specialist (GY shift) Type: Full-Time & Part-time Openings After-hours/Graveyard shifts. Payrate: $27.06/hr +$2.00/hr shift differential for Graveyard Location: In person role, at Seattle Call Center Union Representation: Represented by OPEIU POSITION SUMMARY: The Crisis Intervention Specialist (CIS) provides assistance to the trained Phone Workers and Call Screeners on the Regional Crisis Line. The CIS assists Phone workers in assessing, developing, and implementing, and resolving emergent and non-emergent calls. Crisis Intervention Specialists will work collaboratively with Screeners to assess the most appropriate resource for callers to be directed to when needed. The CIS provides feedback on adherence to our clinical model and debriefing and emotional support for volunteers following calls that are emotional or difficult. The CIS takes phone calls from crisis and professional lines as instructed by the Crisis Services Clinician. The CIS completes Case Reviews and accurately and timely reviews log-sheets and screening guides. The CIS participates in program meetings and attends training and in-services. KNOWLEDGE AND ABILITIES: • Proven track record of cultivating and nurturing productive professional relationships across diverse stakeholders, fostering collaboration, and achieving organizational objectives., • Demonstrated capability in collaborating seamlessly within interdisciplinary teams comprising clinical personnel and volunteers, leveraging collective expertise to deliver high-quality outcomes., • Minimum of a GED/High School diploma and four (4) years of full-time behavioral health work experience., • Alternatively, a combination of education and experience will be considered (Master’s degree / Bachelor's degree + 1 year BH experience / Associate degree + 2 years BH experience). Specifications: Behavioral health or substance use fields, • Experience as a behavioral health professional, crisis intervention, and contact center experience preferred., • Exhibit a comprehensive understanding of the public mental health system, including its policies, resources, and procedures, enabling effective navigation and collaboration within the broader mental health community., • Agency Affiliated Counselor (AAC) credential through the WA Department of Health required within 6 months of hire, for which Crisis Connections will reimburse the cost. JOB DUTIES AND RESPONSIBILITIES: A. Phone Room Support 1. Follows guidance of Crisis Services Clinician regarding priorities in phone room, taking calls, supporting phone workers, and adding needed support as outlined by CSC and supervisors., 2. Facilitates Support for Trained Phone Workers (PWs): a. Guides Phone Workers and Screeners in assessing both emergent and non-emergent calls. b. Supports Phone Workers in devising and executing appropriate interventions for both emergent and non-emergent call based on our clinical model. c. Aids Phone Workers in resolving issues arising from emergent and non-emergent calls. 3. Ensures adequate monitoring of both emergent and non-emergent calls., 4. Offers Effective Feedback and Debriefing Sessions Following Calls to Phone Workers as needed., 5. Conducts Training on Call Handling Skills, Policies, and Procedures., 6. Contributes to the Evaluation of Phone Workers by Providing Input to the Crisis Services Clinician as requested., 7. Assists Phone Workers in Following Phone Worker Requirements. B. Service Delivery • Monitors call queue and responds promptly to meet service and contractual metrics., • Demonstrates comprehensive understanding of Mental Health Systems across various counties, including their respective procedures., • Displays proficiency in accessing Crisis Connections resources, including:, • Effective utilization of Electronic Health Record System, Carelogic, and County communication systems such as OpenBeds and ECLS Phone Message Log for coordination with DCRs and Mobile Teams., • Competent use of ECLS/PMLS while providing information in ECLS to Hospitals, Crisis Units, First Responders., • Utilization of non-computerized information., • Exhibits familiarity with phone room protocol and procedures, including:, • Maintaining accurate clinical logs in adherence to trauma-informed guidelines to ensure nonjudgmental language., • Timely and accurate linkage to DCRs, Mobile Crisis Teams, or Afterhours Agencies., • Provides thorough consultation to both professionals and non-professionals., • Maintains a high standard of professionalism in interactions with PWs, consumers, and professionals., • Conducts accurate and timely QA checks of Call logs during logging., • Makes effective use of Clinical Supervision., • Verify bed availability in the WA Trac database and the County's registry of patients awaiting placement in appropriate psychiatric treatment beds., • Establish and maintain communication channels with designated hospitals that have suitable beds for patient placement., • Utilize established criteria outlined in the Patient Placement Guidelines decision tree to match patients with available psychiatric beds., • Inform hospitals with available beds of potential patients, facilitating the assessment process., • Notify hospitals where patients are awaiting placement once a hospital with bed availability has been informed., • Record placement outcomes, including completed placements or reasons for unaccepted referrals, in the County database., • Actively participates in the Performance Excellence Program (PEP) to establish and pursue professional growth goals in the capacity of a CIS., • Regularly attend training offered by Crisis Connections to enhance professional development and expertise in the field of Mental Health., • Engages in community committees and book clubs facilitated by the DEIB (Diversity, Equity, Inclusion, and Belonging) department to contribute to a culture of diversity and inclusion., • Consistently arrives on time for scheduled shifts and demonstrates reliability by adhering to assigned work hours., • Adheres to organizational personnel policies and procedures, ensuring compliance with established guidelines and protocols., • Communicates clearly and effectively, both in written and verbal forms, ensuring messages are concise, accurate, and comprehensive., • Cultivates genuine relationships by fostering cooperation, addressing conflicts openly and honestly, and embracing constructive feedback. Demonstrates respect for colleagues, volunteers, and clients/customers., • Appropriately engages with supervision, seeking guidance and support when needed to enhance job performance and effectiveness., • Actively contributes to fostering a positive work environment through collaborative decision-making, fostering team cohesion, and providing encouragement to colleagues and volunteers to achieve excellence. This assessment will be completed on the candidate's personal computer. Upon request, candidates may take the assessment at one of our 2 office locations as accommodation. Additional accommodations for the assessment are provided upon request. Technology Requirements: Smart phone with ability to download and use Multi-factor Authentication (MFA) application. For Remote / Hybrid positions · High speed internet (wired ethernet connection preferred). No Cellular or Hotspots. · A quiet and confidential designated working area. Working Conditions: Individuals in this position should be able to sit or stand for lengthy periods of time. Individuals will need to be able to wear a headset or earphones as they take calls and attend meetings. Individuals will need to manage several IT/software platforms at once and be able to function in an environment with moderate noise and distraction. · This position will expose you to conversations about suicide, mental health issues and staff responding to crisis situations. Thriving employees means a thriving mission: We work hard to embrace diversity and inclusion. We welcome everyone's lived experiences, cultures, and expertise, at Crisis Connections because it strengthens our team and the care we provide to the community. BIPOC, persons with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply. We are dedicated to supporting our employees by offering excellent benefits and career progression opportunities. · Excellent medical, dental, and vision coverage · Annual wage increases · Generous Paid Time Off & 12 Paid Holidays · Discount on ORCA transit pass · Free Parking & Flexible Schedules · Growth opportunities · Self-care tools & weekly check ins with your supervisor Voluntary Benefits · Short-term and long-term disability · Flexible Spending Accounts (FSA) · 403B Retirement Plan Offers of Employment: All offers of employment are contingent upon successful completion of a background check including a Criminal History Report and Reference Check. DISCLAIMER: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. As an adaptive organization, responsibilities can and will change in alignment with greater efficiencies and mission metrics. EQUAL EMPLOYMENT OPPORTUNITY AND NON-DISCRIMINATION: Crisis Connections (CC) is committed to equal opportunity for all employees and applicants. CC does not discriminate with regards to hiring, assignment, promotion, or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected under local, state, or federal law. In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions. Crisis Connections is an equal opportunity employer. We value having employees whose skills, experience and background reflect the diverse populations we serve.

Job Description Shift: • Graveyard Shift: Approximately 2/3 of scheduled hours (11 PM – 7 AM, Monday–Friday), • Day Shift: Remaining hours as needed (7 AM – 3 PM), • Must be flexible to work across multiple sites and shifts About the Role We are seeking a Project Manager to oversee a 1.5-year industrial lighting retrofit project for a major aerospace end user. This role involves managing complex subcontractor layers and union electrical crews across four active sites, ensuring safety, compliance, and timely delivery. The ideal candidate will have strong electrical or lighting experience and proven ability to lead union labor teams in high-stakes industrial environments. Key Responsibilities Project Oversight: Manage all phases of large-scale lighting retrofits across multiple facilities. Crew Coordination: Oversee union electrical contractors (15–25 crew members per site) and subcontractor teams; ensure qualifications and compliance without direct supervision of sub-subcontractors. Multi-Site Leadership: Maintain presence across 4 sites (Everett, Auburn, Frederickson, and one additional), with two projects running concurrently. Safety & Compliance: Enforce strict adherence to safety protocols and regulatory standards. Technical Expertise: Support crews using boom lifts and bucket lifts for lighting installations. Stakeholder Communication: Serve as liaison between our client, general contractor, and end user; provide clear updates and progress reports. Risk Management: Identify and resolve project risks proactively; maintain timelines and budgets. Qualifications Experience: 3–5 years in project management within industrial or construction settings. Technical Background: Electrical or lighting experience strongly preferred. Union Labor Management: Proven ability to work with union contractors across multiple trades. Leadership Skills: Ability to “run the show” independently and make decisions under pressure. Flexibility: Comfortable with graveyard shifts and on-site presence daily. Multi-Layer Coordination: Skilled at navigating complex subcontractor structures.

Job DescriptionDescription: Level 1: Residential Support Specialist Key Recovery provides comprehensive substance use disorder treatment and work skills training to help low-income, high-risk patients achieve sustained recovery and rebuild their lives. We offer a unique combination of long-term residential clinical treatment, work skills training, and transitional housing. For more information visit keyrecovery.org. Provides direct care and support to residents in Key Recovery’s Long-Term Substance Use Disorder Treatment program. Ensures safety, supports treatment compliance, and assists with daily living activities. Morning Shift: Friday - Tuesday (6:00 AM – 2:30 PM) Swing Shift: Thursday - Monday (2:00 PM – 10:30 PM) & Friday - Tuesday (2:00 PM - 10:30 PM) Graveyard Shift: Saturday - Wednesday (10:00 PM – 6:30 AM) & Friday- Tuesday (10:00 PM - 6:30 AM) Primary Responsibilities: • Perform regular safety checks and facility rounds., • Assist with housekeeping and ensure cleanliness., • Maintain accurate documentation and communication logs., • Complete all mandatory training, as scheduled and required to advance to Level 2., • Ensure property and resident safety through making rounds of all resident rooms throughout all shifts., • Read and understand Staff Handbook, and Patient Handbooks for both LTR and RH., • High school diploma or equivalent., • Basic knowledge of substance use disorders., • CPR/First Aid certification, within 30 days of hiring., • Valid WA driver’s license and clean driving record., • Ability to pass background check and drug screening. Position Overview: In addition to Level 1 duties, provides mentorship to new staff, supports individualized treatment plans, and takes the initiative in resolving complex resident needs. Additional Responsibilities: • Mentor and support onboarding of new Residential Support Specialists., • Monitor and document self-administration of medication., • Transport patients using agency vehicles when needed., • Collaborate more closely with clinical staff on treatment goals., • Lead shift documentation and ensure compliance with reporting standards., • Assist in training on medication monitoring and safety protocols., • Demonstrated competency and experience in residential SUD setting, • Demonstrated leadership and mentoring ability., • Strong written and verbal communication skills., • Achievement of Registered Agency Affiliated Counselor credential – (application required within 30 days of achieving Level 2). Level 3: Residential Support Specialist Position Overview: Provides leadership and oversight of residential operations. Ensures compliance with policies and serves as a liaison between residential and clinical teams. Additional Responsibilities: • Conduct patient intake and orientation., • Serve as trainer for shadowing new staff members., • Ensure compliance with all regulatory and organizational standards., • Serve as a point of contact for escalated issues and emergencies., • 3–5 years of experience in residential care, including supervisory experience., • Associate’s degree or coursework in Human Services or related field preferred., • Proven ability to lead teams and manage conflict., • Residential treatment facility with 24/7 operations., • May require evening, weekend, and holiday shifts., • Healthcare: Company-paid medical, along with dental, and vision insurance with employer-sponsored wellness programs., • Paid Time Off: Generous vacation, sick leave, and 10 paid holidays, plus a flexible work schedule to accommodate your needs., • Retirement: 401(k) with company matching, • Professional Development: Access to industry-leading training and conferences, as well as tuition reimbursement for relevant courses., • Employee Discounts: Enjoy discounts on a variety of products and services, including travel, entertainment, and technology.

Call Center / Fully Remote] - Anywhere in U.Competitive Pay / Medical, Dental, Vision / PTO / 401K - As a Customer Service Agent you'll: Receive inbound calls and make outbound service calls, assess the customer's transportation needs, and assist appropriately; Interact with clients, transportation

Job DescriptionDescription: Position Title: Clinical Supervisor Reports to: Director of Clinical Services Type: Full-Time, Non-Exempt. Graveyard Shift Pay rate: $86,000 - 94,000 per year. Location: Onsite in Seattle, WA Schedule: Sunday-Thursday 4pm-12am Union Representation: Non-Union Role Program Summary: Crisis Connections provides a variety of telephone-based support services that are free and easily accessible to anyone in our community experiencing crisis. Our service area includes King County and WA State. Our passion is to foster resilience and wellbeing for all by connecting people to accessible and compassionate support. Position Summary: We are looking for a supervisor with a proven set of skills in program management, including quality assurance monitoring, and reporting. The supervisor is responsible for training, supervising and mentoring professional and paraprofessional staff. The supervisor is responsible for communicating the mission of our work and incorporates the principles of recovery into training of staff. It is important that the Supervisor has excellent communication and training skills. This position would work closely with the Clinical Director of Crisis Services. The Supervisor needs to understand the nature of 24-hour work and be flexible to support staffing during evenings, nights, and weekends. The Supervisor is responsible for daily operations of the crisis phone room on Swing shift and is a key contact with our community partners. Job duties: 1. Provides training in call handling skills and relevant policies and procedures., 2. Assists Phone Workers in adhering to staff and volunteer requirements., 3. Engage with the scheduling team to assure 24/7 phone coverage and providing back up support as needed. 4. Tracking and response community complaints to engage team in further development., 5. Tracking of monthly call and web data as well as status and volunteer work performance reports., 6. Shares in the networking with behavioral health providers statewide. Service Delivery 1. Demonstrates knowledge of Washington State resources for substance abuse, problem gambling and mental health. 2. Demonstrates knowledge of Crisis Connections resources, including competent use of CareLogic database, competent use of ECLS, and competent use of non-computerized information. Able to guild, assist and problem solve use of these programs. 3. Demonstrates knowledge of phone room protocol and procedure., 4. Provides adequate consultation to professionals and non-professionals., 5. Maintains appropriate professionalism in dealing with volunteers, consumers, and professionals., 6. Ensures follow up calls are being returned in a timely manner., 7. Makes appropriate use of Director., 8. Participates in PW training and other non-phone room responsibilities as assigned. Professional Development 1. Participates in program meetings and planning., 2. Crisis Connections is a growing agency. This position would be called upon to facilitate the implication of additional contracts as they arise. Quantity & Quality of Work/Work Habits 1. Arrives at work on time and maintains regular attendance; working assigned shifts and other shifts when needed. 2. Follows personnel policies and procedures., 3. Written and verbal communication is clear, concise, accurate and thorough., 4. Demonstrates genuine relationships by cooperating with others, handling disagreements directly with the person(s) concerned in a truthful and open manner and accepting constructive feedback. Shows respect to co-workers, volunteers, and customers/clients. 5. Makes appropriate use of supervisor., 6. Promotes a healthy work environment by demonstrating collaborative decision-making and team-building behaviors; provides peer support and motivates staff and volunteers to outstanding performance. 7. Suggests solutions to identified problems. Required Qualifications: • Master’s degree in psychology/counseling or social work or related field required., • Mental Health Professional as defined by WAC 246-341-0200., • Independent or associate licensure in counseling, or social work preferred., • Two years’ experience working with individuals in crisis preferred., • Telephone assessment or help line experience preferred., • Excellent verbal, written, and typing skills., • Ability to learn and use multiple software platforms, and technology systems., • Experience providing training both in person and virtual preferred., • Evidence of ability to work effectively with a multi-disciplinary clinical staff in a call center environment. Requirements: Computer Skills Assessment: Crisis Connections requires a basic Computer Skills assessment to measure computer literacy and skills. The assessment is approximately 15 minutes in length and timed. HR will provide a link to complete the test after screening qualified candidates. This assessment will be completed on the candidate's personal computer. Upon request, candidates may take the assessment at one of our 2 office locations as accommodation. Additional accommodations for the assessment are provided upon request. Working Conditions: Individuals in this position should be able to sit or stand for lengthy periods of time. Individuals will need to be able to wear a headset or earphones as they take calls and attend meetings. Individuals will need to manage several IT/software platforms at once and be able to function in an environment with moderate noise and distraction. · This position will expose you to conversations about suicide, mental health issues and staff responding to crisis situations. Thriving employees means a thriving mission: We work hard to embrace diversity and inclusion. We welcome everyone's lived experiences, cultures, and expertise, at Crisis Connections because it strengthens our team and the care we provide to the community. BIPOC, persons with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply. We are dedicated to supporting our employees by offering excellent benefits and career progression opportunities. · Excellent medical, dental, and vision coverage including an 100% employer paid option for certain plans and coverage tiers. · Annual wage increases · Generous Paid Time Off & 12 Paid Holidays · Discount on ORCA transit pass · Free Parking & Flexible Schedules · Growth opportunities · Self-care tools & weekly check ins with your supervisor Voluntary Benefits · Short-term and long-term disability · Flexible Spending Accounts (FSA) · 403B Retirement Plan Offers of Employment: All offers of employment are contingent upon successful completion of a background check including a Criminal History Report and Reference Check. DISCLAIMER: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. As an adaptive organization, responsibilities can and will change in alignment with greater efficiencies and mission metrics. EQUAL EMPLOYMENT OPPORTUNITY AND NON-DISCRIMINATION: Crisis Connections (CC) is committed to equal opportunity for all employees and applicants. CC does not discriminate with regards to hiring, assignment, promotion, or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected under local, state, or federal law. In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions. Crisis Connections is an equal opportunity employer. We value having employees whose skills, experience and background reflect the diverse populations we serve.

Job Description Unarmed Metro Security Officer *Graveyard/ Weekend availability * About the Company: Security Services Northwest, Inc., (SSNW) is your full-service security company. Founded in 1977, we offer professional and complete security services for residential, commercial, and industrial customers in Washington, Oregon, California, Nevada, and Alaska. SSNW is a nationally recognized supplement for Department of Defense anti-terrorism force protection. From providing armed and unarmed security officers and patrol services to installing burglar alarms and camera systems, SSNW provides our customers with the highest level of service. We have an exceptional, experienced team to assist you in mastering your skills, with great growth opportunities. If you are passionate about always doing your best work, making an essential contribution, and serving with kindness and humility, please consider applying today! People are at the heart of our business, and we are always looking for new folk to join our family of professionals! Work Hard, Be Kind Benefits: • $24.00/hour (unarmed) after completing the initial training requirement. (During the week-long academy, compensation will be at minimum wage.), • Health Insurance, • Dental Insurance, • Vision Insurance, • Employee Assistance Program, • Paid Time Off (PTO)/Holidays Paid at time and a half if worked, • Opportunity for overtime We are a drug free workplace. Responsibilities/Duties: • Act as a visual deterrent to prevent theft, embezzlement, sabotage, fire, and accidents, • Conduct regular patrols, • Monitor activities, • Surveillance, • Access Control, • Safety escorts, • Using provided communication devices, • Represent SSNW’s brand, • Properly wear the issued uniform, • Complete Daily Activity Reports (DAR), • Complete Incident Reports, • Work with local law enforcement, and emergency services, • Provide friendly assistance to customers, employees and visitors following the department's procedures., • Other duties as described in the Post Orders Required Skills/Abilities: • Smart phone to access the apps we use for scheduling, clocking in/out, and reporting., • Must have Graveyard/ Weekend availability, • Reliable transportation, • Honesty and Integrity, • Able to work non-traditional hours including swings, graveyard, weekends, and holidays, • Must hold a Washington State Unarmed Security Guard License, • Ability to react appropriately in high stress situations Education and Experience: • Security Officer Experience - 1 year, • High School Diploma or Equivalent, • Prior Public Safety and/or Military experience preferred, • TWIC card required, • Knowledge of security protocols, and equipment Physical Requirements: • Must be able to conduct regular walking foot patrols, • Able to stand 8-12 hours a day, • Must be able to lift up to 50 pounds at times (occasionally) Job Types: Full-time, Part-time Salary: From $24.00 per hour Ability to commute/relocate: • King County, WA: Reliably commute or planning to relocate before starting work (Required) License/Certification: • unarmed/armed security guard license (Preferred) Shift availability: • Night Shift (Required), • Overnight Shift (Required), • Weekends (Required)

Job Description JOB DESCRIPTION Job Title: Support Assistant Location(s): Salmonberry Lofts Reports to: Program Manager Salary Range: Starting at $22.13 - $26.90 per hour Shift: Graveyard Status: ☒ Full Time ☐Part Time ☐Regular ☐Temporary FLSA: ☐Exempt ☒Non-Exempt Job Summary: Chief Seattle Club provides permanent, affordable, and supportive housing to residents (primarily Native American/Alaska Native) at our housing projects: ?ál?al, Goldfinch Elders' Housing, Salmonberry Lofts and Sacred Medicine House. Along with housing comes wrap-around support services to help residents live healthy and sustainable lives. The Support Assistant works with the Case Managers and residents on supporting life at our housing sites, which includes culturally adaptive wrap-around services. Goals and objectives are established and evaluated by the Program Manager, Residential Services Director, and Program Director. Changes to the job description may happen at any time according to the needs of the organization. These positions require on-site work. Duties/Responsibilities: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. • Facilitate safe and healthy community every day by getting to know member residents and supporting positive socialization with other residents and staff., • Conduct yourself at all times with utmost respect and attention to trauma-informed care., • Monitor cameras to ensure safety of building., • Conduct daily building inspections of each floor. Report any damage to artwork, carpets, windows, walls, doors and bike room, trash rooms, and laundry rooms., • Befriend residents and have all guests/visitors sign in., • Ensure ongoing operations of the site, including chores, general grounds care, scheduling, and safety procedures., • Maintain an inventory of janitorial and maintenance supplies. Communicate supply needs to the appropriate chain of command., • Conduct daily inspections of property and arrange needed maintenance and repairs. Track completion of these responsibilities on the appropriate forms., • Attend special community events and staff meetings., • Sort and organize incoming donations., • Supervise resident activities at the site and maintain daily resident logs., • Aid case managers and/or Housing Stability Specialists/Case Managers., • Enforce policies and procedures, adhering to program and CSC guidelines., • Assist with office support services., • Ensure completion of daily chores and weekly cleaning tasks around the office., • Provide instruction to residents when necessary and answer any resident questions., • Issue and enforce consequences when necessary for non-compliant residents., • Support resident safety by responding appropriately to emergencies, reporting hazards or incidents promptly, and modeling safe practices in alignment with agency policies and trauma-informed care principles. Completion of all safety-related trainings. May be asked to participate in safety meetings., • Excellent communication skills, • Comfortable with computers and teaching others to use computers., • Ability to handle complaints/conflicts in a calm and professional manner., • Experience working with homeless and/or low-income populations is preferred., • Must have a strong understanding of historical and intergenerational trauma among Indigenous communities., • Strong crisis intervention skills with the ability to prioritize and handle multiple tasks under stressful conditions., • CPR & AED first aid certification, • Formal professional de-escalation training, • GED or High School diploma, • Highly organized, flexible, independent, culturally sensitive, and detail-oriented with the ability to multitask., • Proficient in MS Office 365, • Must possess great oral and written skills, • High degree of discretion and excellent judgment, • Most positions at CSC are exposed to members of the community who have experienced or are experiencing trauma in various forms including but not limited to: domestic violence, sexual violence, homelessness, unemployment, financial hardship, etc. As a result, staff are at risk of secondary trauma. Employees are encouraged to seek external support and maintain self-care when working indirectly or directly with clients. Mental health care referrals for employees are available., • Lifting, stretching, pulling, and pushing up to 60 lbs. Full-time employee benefits package includes: • Medical, Dental, Vision, and an Employee Assistance Program, • Public Transportation (ORCA) pass, • 401(k) Retirement Plan, • Paid Time Off, Holiday Pay, and Night Shift Differential, • Transparent Pay Schedule Chief Seattle Club is an equal opportunity employer. Employment decisions are based on merit and business needs. It is Chief Seattle Club’s policy not to discriminate against employees and applicants based on race, color, citizenship, status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by law, with respect to recruitment, hiring, training, promotion and other terms and conditions of employment. All employment decisions shall be consistent with the principle of Equal Employment Opportunity. Chief Seattle Club is committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, and vendors.

Call Center / Fully Remote] - Anywhere in U.Competitive Pay / Medical, Dental, Vision / PTO / 401K - As a Customer Service Agent you'll: Receive inbound calls and make outbound service calls, assess the customer's transportation needs, and assist appropriately; Interact with clients, transportation

Call Center / Fully Remote] - Anywhere in U.Competitive Pay / Medical, Dental, Vision / PTO / 401K - As a Customer Service Agent you'll: Receive inbound calls and make outbound service calls, assess the customer's transportation needs, and assist appropriately; Interact with clients, transportation

Call Center / Fully Remote] - Anywhere in U.Competitive Pay / Medical, Dental, Vision / PTO / 401K - As a Customer Service Agent you'll: Receive inbound calls and make outbound service calls, assess the customer's transportation needs, and assist appropriately; Interact with clients, transportation