Inside Sales Representative and Customer Service Representative
1 day ago
Valrico
Job DescriptionBenefits: • Employee discounts, • Opportunity for advancement, • Paid time off, • Bonus based on performance, • Company parties, • Competitive salary, • Training & development Inside Sales and Customer Service Representative About Us At Mr. Handyman, we're a team of licensed general contractors serving homeowners with high-quality repair and remodeling services. We've built a reputation on reliability and craftsmanship, and we're just as intentional about the team we build internally — one where positive, dependable people can grow their careers long-term. Position Overview We're looking for a reliable, positive, self-motivated Inside Sales and Customer Service Representative who takes ownership of their work without needing to be micromanaged. You'll thrive here if you show up consistently, bring a solutions-first attitude to every conversation, and are genuinely excited to grow your skills over time. If you're a confident communicator who enjoys turning inquiries into booked appointments — and you're looking for a team that rewards initiative and consistency — we'd love to meet you. Key Responsibilities • Serve as the first point of contact for prospective and existing customers via phone, email, and online platforms., • Build trust and rapport with customers by actively listening to their needs and recommending our services as the ideal solution., • Convert incoming leads into booked jobs through effective communication, follow-up, and relationship-building., • Accurately enter and update customer information and job details in ServiceTitan., • Ensure all appointments, notes, and follow-ups are scheduled without missing any important details., • Handle rescheduling, cancellations, and service-related questions with professionalism and empathy., • Provide detailed explanations of our services, pricing, process, and availability to homeowners in a clear and friendly manner., • Collaborate with technicians and management to ensure customer expectations are met and exceeded., • Follow up on open estimates and unsold jobs to maximize revenue opportunities., • Participate in team meetings, training sessions, and performance reviews to continuously improve skills and processes. Required Qualifications • Ability to work independently, take initiative, and follow through without constant supervision., • 5+ years of inside sales experience in home services, contracting, or a similar field., • Proficiency with ServiceTitan is required — including scheduling, CRM management, and dispatching workflows., • Excellent phone and interpersonal skills, with the ability to connect with a wide range of homeowner personalities., • Strong written communication and organizational skills., • A proven track record of meeting or exceeding sales goals., • Comfortable handling multiple tasks while maintaining attention to detail. What We're Looking For • Someone dependable who shows up on time, follows through, and can be counted on every day., • A positive, can-do attitude — even when things get busy or challenging., • A self-starter who takes initiative and looks for ways to improve, rather than waiting to be told., • Someone genuinely interested in growing — in skills, in responsibility, and in their career with us., • A team player who builds trust with customers and coworkers alike. What We Offer • Competitive base pay plus commission/bonus opportunities., • Real training and mentorship to help you grow — we invest in people who want to invest in themselves., • A stable, supportive, positive team environment where consistency and attitude are noticed and rewarded., • Clear paths for advancement as we continue to grow., • Working for a reputable, insured, fully licensed company that's been trusted in the community. To Apply: Send your resume and a short message explaining why you're the perfect fit for this role to brandon@mrhandyman.com and please answer the pre-screening questions thoroughly. Benefits: Paid weekly Paid 6 holidays Bonus opportunities Opportunity for long term growth We are actively interviewing for this position - Apply today and our hiring manager will follow-up!